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市场调查报告书
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1197181

酒店物业管理软件 (PMS) 市场——增长、趋势、COVID-19 影响和预测 (2023-2028)

Hospitality Property Management Software (Pms) Market - Growth, Trends, and Forecasts (2023 - 2028)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3个工作天内

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简介目录

在预测期内，酒店物业管理软件 (PMS) 市场预计将以 7.85% 的复合年增长率增长。

PMS 软件有助于管理、组织和安排酒店的日常运营，包括前台工作流程、客人入住和退房、客房分配、客房服务任务委派和计费。 简而言之，PMS 可以自动化和简化操作，以减少工作时间并为客人提供更好的体验。

主要亮点

  • 酒店业物业管理系统软件市场包括 Agilysys 等公司，它们在酒店业拥有 30 多年的经验。 在云和第三方技术集成带来的商机背景下，我们也看到主要 ERP 供应商（如 Oracle 和 Infor）的进入。
  • 拥挤的酒店市场为软件供应商提供了巨大的商机。 因此，市场由服务于利基客户的小型供应商组成。 然而，新进入者可能会面临能力方面的挑战。
  • 随着酒店业向个性化方向发展，人工智能很可能成为市场驱动力。 例如，人工智能驱动的智能文本机器人会跟踪房间状况，并让员工尽可能多地做出回应。 从软件的角度来看，使用 AI 的面部识别作为增强功能也引起了人们的关注。
  • 在接下来的几年里，经济的稳步改善有望支持旅游和住宿业的健康发展，酒店经营者将面临经营更好服务的挑战。 酒店将寻求解决便利性和定制化挑战的方法，这些挑战可以通过整合 PMS 等软件技术来解决。
  • COVID-19 大流行给世界各地的中小企业和大公司造成了严重的经济动盪。 各国政府还实施了封锁措施，以最大程度地减少对该行业造成影响的病毒传播。 COVID-19 的影响迫使企业遵守严格的要求，以确保其员工和客户的安全。
  • 此外，在酒店业，多个国家/地区的酒店已经关闭，运营也已停止。 一旦关闭解除，酒店业将采取多种预防措施，预计软件解决方案的采用率将会增加。 大流行后旅游和旅行的增长以及对酒店的需求增加正在推动市场。

酒店物业管理软件的市场趋势

云部署部分有望占据主要市场份额

  • 云计算改变了价值链各个层面的消费者体验，将可能性变为现实。 酒店分析可以为客人提供顺畅的用户体验，并有可能提供对酒店业务的更深入洞察，从令人惊喜的无惊喜抵达到快速高效的离开。
  • 基于云的 PMS 软件为市场买家提供了定价灵活性，因此显着增加了收入。 据领先的酒店管理软件供应商 StayTouch 称，企业通常将高达 75% 的 IT 预算用于维护现有基础设施，包括遗留 PMS 平台（本地）的基础设施。 基于云的解决方案消除了安装成本、持续维护成本（运行现场服务器）、软件许可证购买、升级和集成成本。
  • 云的出现进一步扩展了应用。 基于云的 PMS 软件支持与 POS、客人数据管理和忠诚度跟踪服务等平台的集成。
  • 我们还希望每个地区的豪华酒店都与 PMS 提供商合作，以部署解决方案并改善客户服务。 例如，爱尔兰的 Hastings Hotels 与 Agilysys Inc. 合作实施 Visual One PMS 解决方案，以提高库存管理准确性、节省宝贵的员工时间并提供更好的宾客体验。
  • 此外，过时的物业管理系统严重阻碍了酒店的有效运作。 维护基于创新和敏捷性的业务方法需要通过开放 API 的功能提供的灵活性。 采用基于云的现代管理解决方案不仅是对未来的良好投资，也是更好的客户体验，为此大多数 B2C 服务在很大程度上依赖于自动化和便利性。

亚太地区有望成为增长最快的市场

  • 儘管发生了全球经济衰退和金融危机，随着亚洲各地推出值得称讚的服务和有吸引力的基础设施，酒店业仍在继续发展。 亚太地区增长最快的酒店市场是中国，未来几年将有许多豪华酒店开业。
  • 第二名是澳大利亚，第三名是印度和印度尼西亚。 泰国和越南紧随其后，但越南的豪华酒店市场平均比许多其他亚太国家都要大。 像这样的新酒店建设工作预计将在未来几年推动 PMS 软件市场。
  • 计划在未来几年在亚太地区开业的最大项目是越南的 Mui Dinh Eco Resort。 计划于 2022 年初建成，将包括 7,000 间客房和 500 座海滨别墅，以及主题公园、赌场、海滩俱乐部和山地俱乐部等设施。
  • 此外，由于 COVID-19，所研究的市场更加关注非接触式体验。 2021年，印度泰姬陵集团决定以零接触体验迎接客人。 该集团正在转向非接触式界面，以使客户安心。 结果是 IHCL 的零接触服务转型，这是一套数字解决方案，适用于 Taj 和 Vivanta 等品牌的酒店。
  • 在印度，由于大流行，政府于 2021 年 9 月启动了 NIDHI 2.0（国家酒店业综合数据库）计划，以创建一个包含酒店业组成部分的数据库，例如住宿、旅行社和旅行社。目标修理。 NIDHI 2.0 有望通过鼓励所有酒店在平台上註册来促进旅游业的数字化。

酒店物业管理软件市场的竞争对手分析

酒店物业管理软件高度分散，许多全球参与者进入该市场。 市场上的主要参与者如 Oracle Corporation、Agilysys Inc.、Infor Inc.、Cenium AS Realpage Inc. 等都是这样。 这些公司还进行了大量投资，为他们的客户提供定制的解决方案。 此外，这个市场上的初创公司正在吸引投资者的资金。 市场上的主要参与者正在建立合作伙伴关係、合併、收购和投资以维持其市场地位。

  • 2022 年 2 月：Agilysys 与 IDeas 合作。 该合作伙伴关係是 IDeas 与三个 Agilysys 物业管理软件解决方案（Visual One、LMS 和 Stay）之间的无缝双向集成，服务于所有酒店细分市场。 通过将 Agilysys 的三个 PMS 解决方案（Visual One、LMS、Stay）与 IDeas G3 Revenue Management 系统集成，酒店可以适应不同的情况，优化价格并最大化收入绩效。。

其他好处

  • Excel 格式的市场预测 (ME) 表
  • 3 个月的分析师支持

内容

第一章介绍

  • 研究假设和市场定义
  • 调查范围

第二章研究方法论

第 3 章执行摘要

第 4 章市场洞察

  • 市场概览
  • 产业吸引力 - 波特五力分析
    • 市场製约因素
    • 新进入者的威胁
    • 买家的议价能力
    • 供应商的议价能力
    • 替代品的威胁
    • 竞争公司之间的敌对关係
  • 评估 COVID-19 对市场的影响

第 5 章市场动态

  • 市场驱动因素
    • 扩大中小型酒店的采用率
    • 专注于业务优化和客户保留，推动新市场的增长
  • 市场挑战
    • 与现有解决方案集成的挑战

第 6 章市场细分

  • 通过部署
    • 本地
    • 云
  • 按酒店规模
    • 中小型
    • 大规模
  • 按地区查看
    • 北美
      • 美国
      • 加拿大
    • 欧洲
      • 英国
      • 德国
      • 法国
      • 意大利
      • 其他欧洲地区
    • 亚太地区
      • 中国
      • 日本
      • 印度
      • 澳大利亚
      • 其他亚太地区
    • 世界其他地方
      • 拉丁美洲
      • 中东

第七章竞争格局

  • 公司简介
    • Oracle Corporation
    • Agilysys Inc.
    • Infor Inc.
    • Cenium AS
    • Realpage Inc.
    • FCS Computer Systems
    • Hoteliga International S.p. z.o.o
    • Console Group
    • SkyTouch Solutions LLC
    • Maestro

第8章 投资分析

第9章 市场未来性

简介目录
Product Code: 66953

The hospitality property management software (PMS) market is expected to register a CAGR of 7.85% during the forecast period. The PMS software helps the hotel manage, organize, and schedule their mundane activities, including front office workflow, guest check-in, and checkout, assigning rooms to guests, delegating housekeeping tasks and billing, etc. In short, PMS automates and streamlines operations to save working hours and offer a better experience to guests.

Key Highlights

  • The hospitality property management system software market consists of established companies, such as Agilysys, with more than three decades of experience in the hospitality industry. In addition, the market has also seen the entry of large ERP vendors, such as Oracle and Infor, owing to the opportunities offered by cloud and third-party technology integrations.
  • The crowded hospitality market provides a huge opportunity for software vendors. So the market comprises significantly smaller vendors catering to a niche audience. However, new entrants are likely to encounter challenges in terms of competencies.
  • Artificial intelligence is likely to be a growth diver in the market as the hospitality industry moves toward personalization. For instance, a smart texting bot that leverages AI can keep the guestroom status up-to-date, enabling staff to be as responsive as possible. AI-enabled facial recognition is being viewed as another enhancement from the software perspective.
  • For the years ahead, a steady and improving economy is expected to support a healthy travel and lodging industry, which challenges hoteliers to manage their services better. Hotels are likely to seek ways to solve challenges for convenience and customization, which can be addressed by embracing software technology like PMS.
  • The COVID-19 pandemic created economic turmoil for small, medium, and large-scale companies worldwide. Also, country-wise lockdowns were inflicted by governments to minimize the spread of the virus that hit the industry. The impact of COVID-19 forced businesses to adhere to strict requirements to ensure the safety of their employees and customers.
  • Furthermore, the hospitality industry witnessed suspended operations with the closures of hotels in multiple countries. The adoption of software solutions is expected to increase after the lifting of lockdowns as the hospitality industry will take multiple preventive measures. After the pandemic, tourism and traveling are increasing, and the demand for hospitality is increasing, which propel the market.

Hospitality Property Management Software Market Trends

Cloud Deployment Segment Expected to Hold Major Market Share

  • Cloud computing is transforming the consumer experience at all levels of the value chain and making the possible a reality. Hotel analytics may provide guests with a smooth user experience and deeper insights into hospitality businesses, from a pleasant, no-surprises arrival to a quick and efficient exit.
  • Cloud-based PMS software has been driving revenues significantly, owing to the pricing flexibility it offers to the buyers of the market. According to StayTouch, a prominent hotel management software provider, companies often spend up to 75% of their IT budgets to maintain existing infrastructure, including the infrastructure for legacy PMS platforms (on-premise). Cloud-based solutions eliminate the installation costs, continual maintenance costs (for running on-site servers), and the costs of purchasing software licenses, upgrades, and integrations.
  • The advent of the cloud has expanded the applications furthermore. The cloud-based hospitality PMS software enables integration with platforms such as Point-of-sale(POS), guest data management, and loyalty tracking services.
  • Luxury hotels in various regions also look forward to partnering with PMS providers to deploy solutions and offer improved customer services. For instance, Hastings Hotels from Ireland partnered with Agilysys Inc. to deploy its Visual One PMS solution to achieve accuracy in managing inventory and save valuable staff time in delivering an enhanced guest experience.
  • Further, outdated property management systems are a significant obstacle to the effective functioning of hotels. It is only possible to maintain a business approach based on innovation and agility with the flexibility delivered through the features of an open API. Not only does this represent a viable future investment by implementing modern cloud-based management solutions, but it also helps improve the customer experience, which strongly depends on automation and convenience for most B2C services.

Asia-Pacific Expected to be the Fastest Growing Market

  • Despite global economic recessions and financial downfalls, the hospitality industry continues to grow in different corners of Asian countries with commendable services and launches of enchanting infrastructure. Asia-Pacific's fastest-growing hotel market is China, which plans to open many luxury hotels in the coming years.
  • Australia comes in second, followed by India and Indonesia. Thailand is next in line, with Vietnam just behind it, which shows that the luxury hotel market in Vietnam would, on average, be larger than in many other APAC nations. Such an initiative on newer hotel construction is expected to drive the market for PMS software in the coming years.
  • The largest project set to open in the APAC region in the coming years is the Mui Dinh Eco-Resort in Vietnam. Planned for the early year 2022, it would include 7,000 rooms and 500 ocean-facing villas and amenities, such as a theme park, a casino, a beach club, and a mountain clubhouse.
  • Moreover, due to COVID-19, the studied market is more focused on the contactless experience. In 2021, Taj Group in India decided to welcome guests with a zero-touch experience. The group has been moving toward a touchless interface to make customers feel safe. This resulted in creating IHCL's Zero-Touch Service Transformation, a suite of digital solutions across its hotels under its brands Taj, Vivanta, and others.
  • In India, due to the pandemic, the government launched the NIDHI 2.0 (National Integrated Database of Hospitality Industry) scheme in September 2021, aiming to maintain a database of hospitality sector components, such as accommodation units, travel agents, tour operators, and others. NIDHI 2.0 is expected to facilitate the digitalization of the tourism sector by encouraging all hotels to register themselves on the platform.

Hospitality Property Management Software Market Competitor Analysis

The hospitality property management software is highly fragmented, with many global players in the market. The key players in the market, like Oracle Corporation, Agilysys Inc., Infor Inc., and Cenium AS Realpage Inc, among others. Also, these companies are extensively investing in offering customized solutions to customers. Moreover, the startups in the market are attracting funding from investors. The Key players in the market are making partnerships, mergers, acquisitions, and investments to retain their market position.

  • February 2022: Agilysys partnered with IDeas. The partners include the seamless two-way integration between IDeas and three Agilysys property management software solutions servicing all hospitality market segments with Visual One, LMS, and Stay. Integrating Agilysys 3 PMS solutions(Visual One, LMS, Stay) and IDeas G3 Revenue Management system help hotel properties adjust to various conditions, optimize pricing and maximize revenue performance.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Market Restraints
    • 4.2.2 Threat of New Entrants
    • 4.2.3 Bargaining Power of Buyers
    • 4.2.4 Bargaining Power of Suppliers
    • 4.2.5 Threat of Substitute Products
    • 4.2.6 Intensity of Competitive Rivalry
  • 4.3 Assessment of the Impact of COVID-19 on the Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Growing Adoption from Small and Medium-Scale Hotels
    • 5.1.2 Stronger Emphasis on Business Optimization and Customer Retention to Drive Growth in New Markets
  • 5.2 Market Challenges
    • 5.2.1 Integration Challenges with Existing Solutions

6 MARKET SEGMENTATION

  • 6.1 By Deployment
    • 6.1.1 On-premise
    • 6.1.2 Cloud
  • 6.2 By Hotel Size
    • 6.2.1 Small and Medium-scale
    • 6.2.2 Large Scale
  • 6.3 By Geography
    • 6.3.1 North America
      • 6.3.1.1 United States
      • 6.3.1.2 Canada
    • 6.3.2 Europe
      • 6.3.2.1 United Kingdom
      • 6.3.2.2 Germany
      • 6.3.2.3 France
      • 6.3.2.4 Italy
      • 6.3.2.5 Rest of Europe
    • 6.3.3 Asia-Pacific
      • 6.3.3.1 China
      • 6.3.3.2 Japan
      • 6.3.3.3 India
      • 6.3.3.4 Australia
      • 6.3.3.5 Rest of Asia-Pacific
    • 6.3.4 Rest of the World
      • 6.3.4.1 Latin America
      • 6.3.4.2 Middle East

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Oracle Corporation
    • 7.1.2 Agilysys Inc.
    • 7.1.3 Infor Inc.
    • 7.1.4 Cenium AS
    • 7.1.5 Realpage Inc.
    • 7.1.6 FCS Computer Systems
    • 7.1.7 Hoteliga International S.p. z.o.o
    • 7.1.8 Console Group
    • 7.1.9 SkyTouch Solutions LLC
    • 7.1.10 Maestro

8 INVESTMENT ANALYSIS

9 FUTURE OF THE MARKET