专业服务自动化市场 - 增长、趋势、COVID-19 影响和预测 (2023-2028)

专业服务自动化市场在 2020 年价值 8.7793 亿美元，预计到 2026 年将达到 1.6792 亿美元，在 2021-2026 年的预测期内復合年增长率为 11.42%。

纸质发票的手动和物理性质给寻求快速有效地处理它们的收件人带来了一些挑战。 据 PYMNTS 称，处理此类发票的成本约为每张发票 16-22 美元，并且分别有 72.4% 和 43.8% 的发票是通过邮寄和传真发送的。

主要亮点

• 随着企业数字化和流程自动化趋势的加强，对流程自动化的需求也在猛增。 根据 PYMNTS 的数据，纸质支票占 2019 年 B2B 交易的 42%，高于 2004 年的 81%。
• 市场见证了多项解决方案创新，这有助于市场发展。 例如，VOGSY 是唯一基于 Google 的 G Suite 构建的 PSA 解决方案，可提供跨专业服务组织核心流程的业务流程支持和集成。 VOGSY 建立在一个单一的、可访问的平台上，以支持所有部门的员工。 VOGSY 最大的不同之处在于构建了一个简单而优雅的 PSA 解决方案，可以吸引用户做更多事情。
• 2019 年 9 月，总部位于爱尔兰的 Kayesa 为託管服务提供商 (MSP) 和内部服务提供商（IT 部门）提供 IT 基础设施管理解决方案，推出了 BMS 解决方案（面向现代 MSP 和 IT 组织的 BMS 解决方案德国推出 SaaS 专业服务自动化 (PSA) 解决方案，专门设计用于让更多时间用于销售和交付，以及更多时间用于非创收任务，例如计费和项目管理。
• 由于前所未有的灵活部署、可扩展性、增强的协作、成本效益优势和全球可用性，基于云的部署类型将在预测期内见证应收账款自动化市场的显着增长。预计将实现。 市场上的多家供应商通过公有云和私有云提供收集解决方案，并且这些解决方案以各种订阅和即用即付模式提供。
• 例如，LinPepCo（PepsiCo的特许经营商）等公司通过基于云的自动化应收账款解决方案为其客户和收款团队提供支持。 LinPepCo 大约 67% 的客户群（3,800 家公司）现在访问 Esker 基于云的 AR 解决方案。 近四分之一的客户使用基于云的自动支付，这已被证明为公司及其客户节省了大量时间。
• COVID-19 对全球产生了影响，进而对企业和政府以及审计和会计等财务流程等领域产生了深远的负面影响。 COVID-19 隔离情况一直是许多公司资金管理週期中的最大挑战之一，导致未支付会费和分期付款。 此外，世界各国政府对各种业务流程的借贷和审计进行了监管。 营运资金需求和工资支付进一步影响了公司的生产週期，导致各行业公司拖欠应收账款。

专业服务自动化市场趋势

BFSI 在专业服务自动化市场占据主导地位。

• 银行业的自动化通过自动执行重复且耗时的后端任务来帮助金融机构简化运营、最大限度地降低运营成本并优化收债流程。我来了。 它还有助于发展和消除冗余流程并提高金融机构的信誉。 此外，金融机构可以将宝贵的资源投入到其他需要人工参与的关键增值项目和任务中。
• 服务自动化已在 BFSI 部门广泛采用，以实现大规模交易任务的自动化，例如发票处理、数据输入、报告、现金催收、债务催收、供应商付款等。 HSBC最近推出了一个财资 API，为财资专业人士提供更高的可见性，以有效地启动、跟踪和完成交易。 这种集成为企业支付带来了透明度，并使财务经理能够做出明智和动态的现金和应收账款管理决策。
• 此外，各种金融科技公司正在创新基于区块链的应收账款自动化解决方案，以缩短应收账款週期。 例如，总部位于新加坡的 FinTech Global Direct 最近推出了一个区块链平台，旨在解决全球 B2B 交易所面临的平均处理时间为 6 天的挑战。 该平台将支持一系列产品，包括门票销售、奖励管理和旅游运营商的替代货币支付网关。
• COVID-19 大流行对金融服务业造成了重大破坏，包括对流动性和信贷的获取限制。 在当前的危机中，自动化解决方案正在显着改善金融机构的运营。 例如，应收账款自动化解决方案在整个信贷週期中集成了自动化、人工智能和机器学习等多种技术，以帮助银行和金融机构摆脱危机。

北美主导专业服务自动化市场

• 北美占据了主要的市场份额。 北美区域市场包括该行业的大多数技术领导者。 这些领导者正在积极努力推进现有技术并发展他们的创新市场产品。 该地区的劳动力正在迅速老龄化，随着自动化能够实现平稳管理和有效分配可用资源，预计需求会更大。
• 北美地区的增长也可归因于服务业的加速扩张和技术发展的进步。 该地区的公司也在采用无机增长战略来增加其全球影响力。 例如，Oracle选择了协作和伙伴关係来将新产品推向这个市场。
• 此外，该地区的两个发达经济体美国和加拿大正在投资新兴技术和建设 IT 基础设施。 由于提供专业服务自动化软件和服务的领先公司（如 Microsoft Corporation、Autotask Corporation 和 FinancialForce.com）的存在，美国是该地区的重要股东。
• 根据 Atradius 保险公司的数据，美国有 39% 的账单延迟支付。 此外，48% 的客户延迟付款。 因此，应收账款软件在自动化发票流程方面起着关键作用。 因此，美国和加拿大的企业有望部署专业的服务自动化解决方案，以自动化或简化其业务流程。

专业服务自动化市场竞争对手分析

专业服务自动化市场较为分散。 当今的专业服务公司面临着知识和经验丰富的人才短缺、稳健的市场环境、併购分拆以及日益复杂和復杂的客户等挑战。 与此同时，决策者和管理人员越来越了解 PSA 解决方案的好处及其在提高公司竞争力和盈利能力方面的作用。 以下是市场的一些主要发展。

• 该地区被誉为业界首个部署 Oracle 公共云服务（包括 Oracle 自治数据库和云应用程序）100% 在客户数据中心的完全託管云区域。
• 2020 年 2 月 - 以企业协作工作管理而闻名的 Clarizen 加入了 McAfee CASB Connect 合作伙伴计划，通过自助服务 API 连接器 McAfee(R) MVISION Cloud 实现 Clarizen One 解决方案的快速保护。我是。

其他好处

• Excel 格式的市场预测 (ME) 表
• 3 个月的分析师支持

内容

第一章介绍

• 研究假设和市场定义
• 调查范围

第二章研究方法论

第 3 章执行摘要

第 4 章市场洞察

• 市场概览（受 COVID-19 的市场影响）
• 行业吸引力 - 波特五力分析
  • 供应商的议价能力
  • 买家的议价能力
  • 新进入者的威胁
  • 替代品的威胁
  • 竞争公司之间的敌对关係

第 5 章市场动态

• 市场驱动力
  • 加速自动化和降低成本
  • 中小企业的高需求
• 市场挑战
  • 市场上缺乏产品信息

第 6 章市场细分

• 按部署类型
  • 本地
  • 云
• 按类型
  • 解决方案
    • 发票
    • 项目管理
    • 费用管理
    • 其他解决方案
  • 按服务
• 按最终用户行业
  • BFSI
  • 建筑/工程/施工
  • 法律服务
  • 医疗保健
  • 其他最终用户
• 按地区
  • 北美
  • 欧洲
  • 亚太地区
  • 世界其他地方

第七章竞争格局

• 公司简介
  • Autotask Corporation（Datto Inc.）
  • Mavenlink, Inc.
  • Clarizen Inc.
  • Deltek Inc.
  • Financialforce Inc.
  • Infor Inc.
  • NetSuite Inc.（Oracle Corporation）
  • Upland Software Ltd.
  • Projector PSA Inc.
  • Replicon Inc.
  • Unanet Technologies
  • Workfront, Inc

第八章投资分析

第九章市场机会与未来趋势

The Professional Services Automation market was valued at USD 877.93 million in 2020 and is expected to reach USD 1679.72 million by 2026, at a CAGR of 11.42% over the forecast period 2021 - 2026. Paper-based invoices that are manual & physical in nature poses several challenges for recipients looking to quickly and effectively process them. According to PYMNTS, such invoices cost businesses about USD 16 to USD 22 per invoice to process; moreover, these are delivered via postmail and fax machines, which amounts to 72.4% and 43.8%, respectively

Key Highlights

• With the growing propensity of businesses towards the digitalization and automating the process, the demand for process automation sees a surge in demand. According to PYMNTS, 42% of the B2B transactions are conducted by a paper check in 2019 compared to 81% in 2004.
• The market has witnessed several solution innovations which is aiding in the market growth. For instance, VOGSY, the only PSA solution built on Google's G Suite, offers business process support and integration across the core processes of professional services organizations. It is built on a single, accessible platform and supports employees across all departments. VOGSY's greatest differentiator is that it built a simple yet sophisticated PSA solution that engages users to do more.
• In September 2019, Ireland-based Kayesa, a provider of IT infrastructure management solutions for both managed service providers (MSPs) and internal service providers (IT departments), announced the introduction of the German version of its BMS solution (which is a SaaS professional services automation (PSA) solution built specifically to help modern MSPs and IT organizations spend more time selling and delivering services, and less time on non-revenue-generating tasks like billing and project management).
• Cloud-based deployment types expected to have a significant growth in the accounts receivable automation market during the forecast period due to their unprecedented deployment flexibility, scalability, enhanced collaboration, cost-efficiency benefits, and global availability. Several vendors in the market are providing payment collection solutions through the public, and private cloud and solutions are available in various subscriptions and pay-per-use models.
• For instance, companies like LinPepCo (a Pepsi-Cola franchisee) empowers customers and collections teams with cloud-based automation accounts receivable solution. Approximately 67% of LinPepCo's customer base (3,800 customers) is currently accessing Esker's cloud-based AR solution. Nearly one in four customers are using the cloud-based auto-pay feature, which has proven to be a significant time- saver for both the company and its customers.
• COVID-19 has a global impact and, in turn, severely influenced businesses and governments in a deeply negative way, the implications for areas such as auditing, accounting, and other financial process are seeing severe effects. COVID-19's quarantine situation generated one of the biggest challenges of the cash management cycle for many businesses resulting in non-payment of dues and instalment. Further governments across the world regulated the lending and auditing of various business processes. Working capital requirements and payment of salaries further influenced the production cycle of businesses, thus resulting in a delay of accounts receivables across various business verticals.

Professional Services Automation Market Trends

BFSI Holds a Dominant Position in Professional Services Automation Market

• Automation in the banking industry helps the financial institutions in simplifying their operations, minimizing the operation costs, and optimizing their credit collection process, by automating the repetitive and time-taking backend tasks. It also helps the industry to evolve and eliminate redundant processes, and improve the credibility of the financial institutions. It further helps the institutions to deploy its valuable resources to various other important value- added projects and tasks where the involvement of humans is inevitable.
• Services automation is widely adopted in the BFSI sector as it automated transactional tasks at scale, such as processing invoices, data entry, reporting, cash collection, credit collection, payment to vendors, and many more. Recently, HSBC deployed Treasury APIs, which enables the treasurers to initiate, track and complete transactions efficiently and by enhancing visibility. The integration creates transparency in corporate payments and allows the finance managers make informed and dynamic cash and credit management decision.
• Furthermore, various Fintech companies are innovating blockchain based accounts re automation solutions to enhance their accounts receivable cycle. For instance, Singapore-based FinTech Global Direct recently launched a blockchain platform intended to address the challenges faced in global B2B transactions, which requires an average of six days to process. The platform would support a product suite that includes tour operator ticketing, rewards management and alternate currency payment gateways.
• The COVID-19 pandemic has created significant disruptions to the financial services industry, such as liquidity and limited access to credit. In the current crisis, automation solutions are dramatically improving the operations of the financial institutions. For instance, an accounts receivable automation solutions integrates various technologies, such as automation, AI, and Machine Learning, throughout the credit cycle, which significantly helps the banks and financial institutions emerge out of the crisis.

North American Holds a Dominant Share of Professional Services Automation Market

• North America occupies a major share in the market. North America regional market includes the majority of industry technology leaders. These leaders are actively operating towards the progress of existing technologies as well as the growth of innovative market offerings. Greater demand is experienced owing to the quickly aging workforce in the region, automation facilitates smooth management and effective allocation of available resources.
• North America's regional growth can further be attributed to the accelerated sprawl in the service industry and advancing technological developments. The regional organizations have also embraced the inorganic growth strategies to encourage their presence globally. For example, Oracle opted for collaboration and partnership to deliver new offerings in the market.
• Furthermore, the region's two advanced economies, the US and Canada, are investing in emerging technologies and have developed IT infrastructure facilities. The US is a significant shareholder in this region, owing to the presence of leading market players giving professional service automation software and services, such as Microsoft Corporation, Autotask Corporation, FinancialForce.com, etc.
• According to Atradius, an Insurance company, 39% of invoices are paid late in the United States. Additionally, 48% of customers delay payments. Hence, the role of accounts receivable software plays an important role here in automating the invoicing process. Hence, the firms in the US and Canada are expected to implement professional services automation solutions to automate or simplify their business processes.

Professional Services Automation Market Competitor Analysis

The professional services automation market is moderately fragmented. Professional services firms are currently confronted with challenges such as shortage of knowledgeable and experienced resources, robust market environments, spin-offs from mergers and acquisitions, and increasingly refined and sophisticated clients. At the same time, decision-makers and best executives are becoming increasingly informed of PSA solutions' benefits and their role in making firms more competitive and profitable. Some of the key developments in the market are:

• July 2020 - Oracle Corporation announced Oracle dedicated region Cloud@Customer, which is considered to be the Industry's first fully managed cloud region that brings 100% of Oracle's public cloud services, including Oracle Autonomous Database and Cloud applications, to customer datacenters.
• Feb 2020 - Clarizen, the company in enterprise collaborative work management, joined the McAfee CASB Connect Partner Program to rapidly secure its Clarizen One solution through self-service API connectors McAfee® MVISION Cloud.

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

• 4.1 Market Overview (followed by impact of COVID-19 on the market)
• 4.2 Industry Attractiveness - Porter's Five Forces Analysis
  • 4.2.1 Bargaining Power of Suppliers
  • 4.2.2 Bargaining Power of Buyers
  • 4.2.3 Threat of New Entrants
  • 4.2.4 Threat of Substitutes
  • 4.2.5 Intensity of Competitive Rivalry

5 MARKET DYNAMICS

• 5.1 Market Drivers
  • 5.1.1 Growing Trend of Automation and Reduction in the Overall Cost
  • 5.1.2 High Demand from Small and Medium Enterprise
• 5.2 Market Challenges
  • 5.2.1 Lack of Product Information in the Market

6 MARKET SEGMENTATION

• 6.1 By Deployment Type
  • 6.1.1 On-Premise
  • 6.1.2 Cloud
• 6.2 By Type
  • 6.2.1 Solutions
    • 6.2.1.1 Billing & Invoice
    • 6.2.1.2 Project Management
    • 6.2.1.3 Expense Management
    • 6.2.1.4 Others Solutions
  • 6.2.2 Services
• 6.3 By End-user Industry
  • 6.3.1 BFSI
  • 6.3.2 Architecture, Engineering, and Construction
  • 6.3.3 Legal Services
  • 6.3.4 Healthcare
  • 6.3.5 Other End-user Industries
• 6.4 Geography
  • 6.4.1 North America
  • 6.4.2 Europe
  • 6.4.3 Asia Pacific
  • 6.4.4 Rest of the World

7 COMPETITIVE LANDSCAPE

• 7.1 Company Profiles
  • 7.1.1 Autotask Corporation (Datto Inc.)
  • 7.1.2 Mavenlink, Inc.
  • 7.1.3 Clarizen Inc.
  • 7.1.4 Deltek Inc.
  • 7.1.5 Financialforce Inc.
  • 7.1.6 Infor Inc.
  • 7.1.7 NetSuite Inc. (Oracle Corporation)
  • 7.1.8 Upland Software Ltd.
  • 7.1.9 Projector PSA Inc.
  • 7.1.10 Replicon Inc.
  • 7.1.11 Unanet Technologies
  • 7.1.12 Workfront, Inc

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS