工作空间转型市场 - 增长、趋势、COVID-19 影响和预测 (2023-2028)

工作空间转型市场收入预计在未来五年内以 17% 的复合年增长率增长。

组织对智能设备（如智能手机和平板电脑）的使用迅速增加可能是推动市场增长的一个因素。

主要亮点

• 通过引入基于云的解决方案、人工智能 (AI)、物联网 (IoT) 和虚拟现实 (VR) 来实现工作区转型，促进无障碍解决方案的发展。 这些技术进步为市场参与者提供了扩展其劳动力管理产品组合和集成云功能的新机会。
• 患者护理和运营渠道对电子数据的需求不断增长，这将推动这一领域向前发展。 例如，医护人员可以利用患者手机上的医疗保健应用程序来监测心率、血压和血糖水平。 此外，它还可以通过实现更好的决策以及最有效地利用资源和时间来改善患者体验。 预计这些因素将推动未来五年的市场增长。
• 企业移动管理解决方案的广泛采用和数字化的快速发展可能会促进市场增长。 例如，L&T Technology Services (LTTS) 已成功与英国云、连接和电信服务提供商 Exponential-e 合作，共同为在后 COVID 环境中工作的客户提供工作场所转型解决方案。 这些好处将补充未来五年市场的增长。
• COVID-19 流行病已将员工转移到远程工作，颠覆了他们为数字工作场所带来的技术以保持业务连续性。 在数字工作空间的帮助下，公司已经找到了提供培训和促进团队凝聚力和协作的新方法。 此外，随着大流行病的缓解，一些组织正在对混合工作模式的工作场所转型进行长期投资，需要部署基于云的解决方案以实现远程工作和安全访问。 预计这些因素将对未来五年的市场增长产生有利影响。

工作空间转型的市场趋势

IT 行业的新技术进步推动市场增长

• 数字工作场所使员工能够为简化公司运营做出贡献，同时提高透明度、效率和协作。 随着先进技术和数字化工作场所的好处越来越明显，公司正在分配更多的 IT 预算来支持他们的数字化工作场所战略，从而在工作空间转型市场创造新的机会。预计会带来更多。
• 自动化、机器学习、人工智能和虚拟现实 (VR) 都正在成为 HR 工具包的常见组成部分。 技术基础设施也在发生变化以响应虚拟、移动和混合环境。
• 据 Infosys 称，提高工作效率是组织采用工作场所转型解决方案的首要原因。 混合劳动力正在推动工作空间转型市场的增长。 混合工作模式使组织能够在高效、压力较小的工作和较短的通勤时间之间建立平衡。
• 由于许多组织要求员工重返工作岗位，Infosys 为员工引入了一种三阶段灵活工作模式。 例如，Infosys 的新工作模式允许员工以三种方式工作。 在第一阶段，员工可以在方便的时候每週来两次工作。 然后，在下一阶段，可以调动或借调到分支机构。 作为回应，公司会考虑来自两个阶段的反馈，并在最后阶段製定混合工作策略。
• 工作空间转型市场的主要参与者正在投资数字工具和技术，以打造可提高工作效率的协作式工作场所。 例如，Infosys 与 GE Appliances 建立了长期战略合作伙伴关係，以有效简化 IT 运营。 该合作伙伴关係将通过跨全球指挥中心、服务台、最终用户计算、IT 基础设施和应用程序的自动化驱动的託管 IT 服务支持来加速数字和工作场所转型。 预计此类交易、合作和伙伴关係将进一步推动市场增长。

北美主导工作空间改造市场

• 预计北美将占据工作空间转型市场的很大份额。 促进工作空间转型市场增长的关键因素包括不断变化的劳动力人口统计数据以及对有助于提高员工生产力和最大限度降低运营成本的业务移动服务的日益接受。
• 云计算、人工智能、大数据和分析、移动/社交媒体、网络安全和物联网等先进技术的使用带来了创新和转型，从而推动了北美商业生态系统的发展。。 数字技术已将传统的业务方法转变为现代系统。
• 例如，思科推出了 Webex 套件。 该套件包括满足所有协作需求的多种解决方案，包括呼叫、会议、消息传递、投票和事件功能。 该应用程序具有 AI，可自动执行任务并通过背景噪音、语音消除和语音增强创建更清晰的焦点。 IT 部门可以远程管理这些设备以进行资产管理，促进工作空间转型市场的新增长机会。
• 该地区数字化转型的兴起导致更多地采用工作空间转型。 例如，埃森哲宣布收购企业管理咨询公司 Workforce Insight，以加强其劳动力管理能力并支持其向客户交付人力资源 (HR) 转型的能力。 通过此次收购，埃森哲将扩展其规划能力和咨询能力，并为其客户提供互补的数据和分析技术解决方案。
• L&T Technology Services Ltd 扩大了与 Microsoft Corporation 的合作，推出了 i-BEMS 解决方案的增强版，专注于 Microsoft Azure 上的数字体验创建和智能空间管理。 这些市场主要参与者的合作和伙伴关係预计将推动市场的进一步增长。

工作空间转型市场的竞争对手分析

由于持续的合作伙伴关係和近期的市场发展，工作空间转型市场相对分散。 所研究市场的主要参与者包括 Accenture PLC、Intel Corporation、Cisco Systems、IBM Corporation 和 Wipro。

2022 年 2 月，变革数字工作场所服务的 Progressive Infotech 推出了数字工作场所服务自动化平台“Workelevate”，以简化工单管理并改善员工体验。

2022 年 5 月，Wipro 签署了一项为期五年的协议，以改造瑞典卡车製造商斯堪尼亚的数字工作场所服务，并支持其通往可持续交通解决方案的道路。

其他福利。

• Excel 格式的市场预测 (ME) 表
• 三个月的分析师支持

内容

第一章介绍

• 研究假设和市场定义
• 调查范围

第二章研究方法论

第 3 章执行摘要

第 4 章市场洞察

• 市场概览
• 产业吸引力 - 波特五力分析
  • 供应商的议价能力
  • 消费者的议价能力
  • 新进入者的威胁
  • 替代品的威胁
  • 竞争公司之间的敌对关係
• COVID-19 对市场的影响

第 5 章市场动态

• 市场驱动力
  • 组织重组导致的工作环境变化
  • BYOD 在企业中的增长趋势
  • 扩大公司对移动服务的采用
• 市场製约因素
  • 与组织流程转型和整合相关的挑战

第 6 章市场细分

• 按服务
  • 企业移动性
  • 电信服务
  • 统一通信
  • 协作服务
  • 工作场所升级
  • 其他服务
• 最终用户
  • BFSI
  • 政府机构
  • 医疗保健
  • IT/通讯
  • 製造业
  • 媒体和娱乐
  • 零售
  • 其他最终用户
• 按地区
  • 北美
  • 欧洲
  • 亚太地区
  • 拉丁美洲
  • 中东

第七章竞争格局

• 公司简介
  • Accenture PLC
  • Intel Corporation
  • Cisco Systems
  • Atos
  • IBM Corporation
  • Hewlett Packard Enterprise
  • Wipro
  • Capgemini
  • Citrix Systems
  • Cognizant Technology Solutions Corporation
  • HCL Technologies

第八章投资分析

第九章市场展望

The Workspace Transformation Market revenue is expected to grow at a CAGR of 17% over the next five years. The rapid growth in the use of smartphones, tablets, and other smart devices in organizations can be attributed to market growth.

Key Highlights

• Workspace transformation with the implementation of a cloud-based solution, Artificial Intelligence (AI), the Internet of Things (IoT), and Virtual Reality (VR) would ease accessibility solutions. These technological advancements have provided new opportunities for market players to expand their workforce management portfolio and integrate cloud features.
• The increased need for electronic data across patient outreach and operation channels will move the sector ahead. Healthcare practitioners, for example, may utilize healthcare applications on patients' cell phones to monitor heart rates, blood pressure, and glucose levels. Furthermore, it enhances the patient experience by allowing for improved decision-making and the most effective use of resources and time. These factors will propel market growth over the next five years.
• The growing adoption of enterprise mobility management solutions and the rapid growth of digitalization can contribute to growth in the market. For instance, L&T Technology Services (LTTS) partnered with UK-based cloud, connectivity, and communications services provider, Exponential-e to jointly offer workplace transformation solutions to customers working in the post-COVID environment. These benefits will supplement the market's growth over the next five years.
• The COVID-19 pandemic situation made employees shift to remote working and overturning technologies to bring into the digital workplace to maintain business continuity. Enterprises have discovered new methods of delivering training and encouraging team bonding and collaborations with the help of digital workspaces. Furthermore, with the ease of the pandemic, several organizations have made long-term investments in workplace transformation for the hybrid work model, necessitating the deployment of cloud-based solutions to enable remote working with secure access. These factors are predicted to influence market growth over the next five years favorably.

Workspace Transformation Market Trends

New Technological Advancements in the IT Industry are Driving Market Growth

• The digital workplace allows employees to increase transparency, efficiency, and cooperation while helping streamline enterprise operations. With the help of advanced technological developments and the advantages of the digital workplace becoming more evident, enterprises are increasingly allocating higher IT budgets to support digital workplace strategies, which will further create new opportunities for the workspace transformation market.
• Automation, machine learning, artificial intelligence, and virtual reality (VR) are all becoming increasingly common parts of the HR toolkit. Technical infrastructure has also changed in response to virtual, mobile, and hybrid environments.
• According to Infosys, improved productivity is the top reason organizations adopt workplace transformation solutions. A hybrid workforce is driving the growth of the workspace transformation market. A hybrid work model has helped organizations to establish a balance between effective work with reduced stress and less commuting.
• While many organizations require their staff to return to the office, Infosys has implemented a flexible 3- phase work model for its employees. For example, Infosys' new work model allows workers to work in three ways. Employees can come to the workplace twice a week during the first phase at their convenience. They can transfer or migrate to a branch office in the following one. In contrast, the corporation will consider the feedback from both stages to develop its hybrid-work strategy in the final phase.
• Key players in the workspace transformation market are investing in digital tools and technologies and fostering collaborative workplaces that boost productivity. For Instance, Infosys has a long-term strategic partnership with GE Appliance to streamline IT operations effectively. This partnership would help to accelerate their digital and workplace transformation through automation-driven managed IT services support across global command centers, service desks, end-user computing, IT infrastructure, and applications. Such deals, collaborations, and partnerships are expected to drive the market's growth further.

North America Holds a Prominent Share in the Workspace Transformation Market

• North America is expected to hold a significant share of the workspace transformation market. Important factors contributing to the growth of the workplace transformation market include a shift in worker demographics and increased acceptance of business mobility services, which assist in improving staff productivity and minimizing operational expenditures.
• The use of advanced technologies, such as cloud computing, AI, big data and analytics, mobility/social media, cybersecurity, and IoT, led to innovation and transformation, thereby stimulating growth in the business ecosystem of North America. Digital technologies have transformed the legacy approach to business into a modern system.
• For Instance, Cisco launched Webex Suite, which includes several solutions for all collaboration needs like calls, meetings, messaging, polling, and event capabilities. The app features AI that automates tasks and creates more explicit focus with background noise, voice removal, and speech enhancement. IT can manage these devices remotely for asset management, which will drive new growth opportunities for the workspace transformation market.
• The rising digital transformation in this region is leading to increased adoption of workspace transformation. For instance, Accenture announced the acquisition of Workforce Insight, a business management consultancy, to enhance its workforce management capabilities and supports its ability to deliver Human Resources (HR) transformation to its clients. Accenture will expand its planning capabilities and advisory with this acquisition and provide its client's complementary data and analytics technology solutions.
• L&T Technology Services Ltd has expanded its collaboration with Microsoft Corporation and launched its enhanced version of the i-BEMS solution on Microsoft Azure, focusing on creating digital experiences and intelligent space management. Such collaborations and partnerships from the key players in the market are expected to drive the market's growth further.

Workspace Transformation Market Competitor Analysis

The Workspace Transformation market is moderately fragmented due to ongoing partnerships and recent advancements in the market. Some major players in the market studied include Accenture PLC, Intel Corporation, Cisco Systems, IBM Corporation, and Wipro.

In February 2022, Progressive Infotech, a digital workplace service transformation company, implemented Workelevate, a digital workspace service automation platform, to simplify ticket management and elevate the employee experience.

In May 2022, Wipro signed a five-year agreement to transform Sweden-based truck manufacturer Scania's digital workplace services and support its journey towards sustainable transport solutions.

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

• 4.1 Market Overview
• 4.2 Industry Attractiveness - Porter's Five Forces Analysis
  • 4.2.1 Bargaining Power of Suppliers
  • 4.2.2 Bargaining Power of Consumers
  • 4.2.3 Threat of New Entrants
  • 4.2.4 Threat of Substitute Products
  • 4.2.5 Intensity of Competitive Rivalry
• 4.3 Impact of COVID-19 on the Market

5 MARKET DYNAMICS

• 5.1 Market Drivers
  • 5.1.1 Changing Nature of the Workplace Supported by Organizational Restructuring
  • 5.1.2 Growing BYOD Trend Among Enterprises
  • 5.1.3 Increasing Adoption of Enterprise Mobility Services
• 5.2 Market Restraints
  • 5.2.1 Issues Related to Transformation and Integration of Processes by Organization

6 MARKET SEGMENTATION

• 6.1 By Services
  • 6.1.1 Enterprise Mobility
  • 6.1.2 Telecom Services
  • 6.1.3 Unified Communication
  • 6.1.4 Collaboration Services
  • 6.1.5 Workplace Upgrade
  • 6.1.6 Other Services
• 6.2 By End-User
  • 6.2.1 BFSI
  • 6.2.2 Government
  • 6.2.3 Healthcare
  • 6.2.4 IT & Telecom
  • 6.2.5 Manufacturing
  • 6.2.6 Media & Entertainment
  • 6.2.7 Retail
  • 6.2.8 Other End-users
• 6.3 By Geography
  • 6.3.1 North America
  • 6.3.2 Europe
  • 6.3.3 Asia Pacific
  • 6.3.4 Latin America
  • 6.3.5 Middle East

7 COMPETITIVE LANDSCAPE

• 7.1 Company Profiles
  • 7.1.1 Accenture PLC
  • 7.1.2 Intel Corporation
  • 7.1.3 Cisco Systems
  • 7.1.4 Atos
  • 7.1.5 IBM Corporation
  • 7.1.6 Hewlett Packard Enterprise
  • 7.1.7 Wipro
  • 7.1.8 Capgemini
  • 7.1.9 Citrix Systems
  • 7.1.10 Cognizant Technology Solutions Corporation
  • 7.1.11 HCL Technologies

8 INVESTMENT ANALYSIS

9 FUTURE OUTLOOK OF THE MARKET