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市场调查报告书
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1406271

IT 外包：市场占有率分析、产业趋势/统计、成长预测，2024-2029 年

IT Outsourcing - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts 2024 - 2029
出版日期: | 出版商: Mordor Intelligence | 英文 191 Pages | 商品交期: 2-3个工作天内

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简介目录

IT外包市场规模预计到2024年为6,176.9亿美元，预计到2029年将达到8065.3亿美元，在预测期内（2024-2029年）复合年增长率为5.48%。

IT外包-市场-IMG1

主要亮点

  • 资讯科技已成为大多数组织的竞争优势。此外，云端迁移和云端服务选项使 IT 外包不仅仅是一个削减成本的过程。因此，这种新型态主要是由客户体验、业务成长和竞争破坏等组织动机所驱动的。
  • 自COVID-19爆发以来，云端服务的采用有所增加，使用此类服务的组织经常将部分维护和开发工作委託给第三方，从而导致IT外包市场的成长。预计市场将迎来良好的发展情景将发展为
  • 更重要的是，新的小型组织也开始喜欢此类服务，导致市场领先的供应商越来越注重开发将离岸团队与现场整合的方法。对于小型供应商来说，另一个重要的点是他们提供的服务的弹性。
  • 云端迁移和软体采用使得外包客户专注于更灵活、可自订和易于演进的解决方案，同时将资源从低价值资产重新分配给专业员工。
  • 然而，云端和基于伺服器的服务缺乏资料安全性正在阻碍市场成长。云端基础的服务带来了许多独特的安全问题和挑战。资料通常储存在第三方供应商处，并可透过云端中的网际网路存取。这限制了资料的可见性和控制。然而，对高效和扩充性基础设施的需求不断增长以及向云端迁移的增加正在推动市场发展。

IT外包市场趋势

BFSI 成为最大的最终用户产业

  • 银行、金融服务和保险 (BFSI) 是技术采用发生重大变化的关键终端用户产业之一，这主要是由于疫情和竞争形势的变化。根据 Flexera Software 的研究，该领域的 IT 支出也正在增加。
  • 金融机构越来越多地将流程和服务外包给第三方。银行可以外包从邮寄宣传活动到付款处理的一切事务。为了生存和吸引客户，银行需要强大、全面的内部 IT 部门或值得信赖的外部合作伙伴。
  • BFSI 产业也正在向云端转移，带来新的市场机会。根据 Google Cloud 最近的一项研究，在美国，大约 54% 实施云端策略的金融服务公司将其工作负载完全部署在云端。
  • 现代客户需要更个人化和简化的银行服务存取方式。相信您的 IT 外包商能够过渡到可在任何装置上提供无缝存取的全通路平台。此外，这些平台有助于即时资料收集和分析，使金融机构能够改善客户体验。因此，这些措施正在鼓励银行外包 IT。
  • 总体而言，BFSI 行业对IT 外包服务的需求是由先进的网路安全、数位转型、不断提高的监管合规性以及对创新解决方案的需求来推动的，以满足不断变化的客户期望和行业趋势。
IT外包-市场-IMG2

亚太地区预计将主导市场

  • 中国是重要的外包目的地之一。外包产业正在考虑大多数美国企业认为有吸引力的好处。降低开发成本对于维持外包的实际效益起着关键作用。
  • 中国努力透过数位化和工业化从（廉价）就业製造业向高端工业生产转型。据 GSMA 称，预计到 2025 年，中国将占全球 IIoT 市场的三分之一。此外，工业IoT在各国的日益普及也为市场成长提供了重大推动力。
  • 印度是一个相当成熟的全球IT外包目的地，选择范围广泛。此后，印度在25年多的时间里不断解决这个问题，以维持其作为重要IT外包目的地的地位。由于对熟练软体开发人员的需求不断增加，国内IT外包公司正在全球迅速扩张业务。成本方面和强大的技能库在日本的市场优势中发挥关键作用。
  • 在日本，随着IT技术的进步，云端运算、资料保护、网路安全等国内业务领域的IT外包范围不断扩大。云端运算服务的使用正在增加，因为它们能够在不需要大量基础设施投资的情况下提供业务功能。
  • 总体而言，随着市场的持续发展，该地区国家预计在未来几年将显着成长。该地区的资料中心建筑也推动了强劲的需求。此外，随着资料中心市场的不断成熟，基础设施升级带来的巨额收益将推动该地区的 IT 外包。

IT外包产业概况

IT 外包市场高度分散，主要产业参与者包括 IBM 公司、DXC Technologies、Accenture PLC、NTT Corporation 和 Infosys Limited。这些市场参与企业正在采取各种策略，例如建立合作伙伴关係和收购，以加强产品系列建立永续的竞争优势。

其他福利：

  • Excel 格式的市场预测 (ME) 表
  • 3 个月分析师支持

目录

第一章简介

  • 研究假设和市场定义
  • 调查范围

第二章调查方法

第三章执行摘要

第四章市场动态

  • 市场概况
  • 市场驱动因素
    • 对高效、扩充性的IT基础设施的需求不断增长
    • 越来越多的组织透过依赖外包供应商将 IT 视为实现差异化的手段
    • 持续迁移到云端并采用虚拟基础设施
  • 市场挑战
    • 市场碎片化和资料外洩增加
    • IT 结构的动态需求影响最终用户的客製化成本
  • COVID-19 对 IT 外包产业的影响
  • 产业吸引力－波特五力分析
    • 新进入者的威胁
    • 买方议价能力
    • 供应商的议价能力
    • 替代品的威胁
    • 竞争公司之间敌对关係的强度

第五章市场分析

  • 在岸和境外外包的趋势
  • 外包产业细分 - BPO 和基于 IT 的外包
  • IT 解决方案商品化的影响
  • IT外包和託管服务产业分析
  • 主要IT外包细分领域—应用程式和基础设施
  • 数位转型的影响与「即服务」模式的出现

第六章市场区隔

  • 按组织规模
    • 中小企业
    • 大公司
  • 按最终用户产业
    • BFSI
    • 卫生保健
    • 媒体/通讯
    • 零售/电子商务
    • 製造业
    • 其他的
  • 按地区
    • 北美洲
      • 美国
      • 加拿大
    • 欧洲
      • 英国
      • 德国
      • 法国
      • 义大利
      • 西班牙
      • 北欧的
      • 比荷卢经济联盟
      • 波兰
      • 其他欧洲国家
    • 亚太地区
      • 中国
      • 印度
      • 日本
      • 印尼
      • 越南
      • 马来西亚
      • 韩国
      • 其他亚太地区
    • 拉丁美洲
      • 巴西
      • 墨西哥
      • 哥伦比亚
      • 其他拉丁美洲
    • 中东/非洲
      • GCC
      • 南非
      • 土耳其
      • 其他中东/非洲

第七章 竞争形势

  • 公司简介
    • IBM Corporation
    • DXC Technologies
    • Accenture PLC
    • NTT Corporation
    • Infosys Limited
    • Tata Consultancy Services
    • Cognizant Technology Solutions Corporation
    • Capgemini SE
    • Wipro Limited
    • Andela Inc.
    • Wns Holding Ltd
    • Pointwest Technologies
    • ATOS SE
    • Amadeus IT Group
    • Specialist Computer Centres（SCC）
    • HCL Technologies Ltd

第八章 全球主要IT企业发展企业相对排名分析

第九章市场展望

简介目录
Product Code: 71441
IT Outsourcing - Market - IMG1

The IT Outsourcing Market size is estimated at USD 617.69 billion in 2024, and is expected to reach USD 806.53 billion by 2029, growing at a CAGR of 5.48% during the forecast period (2024-2029).

Key Highlights

  • Information Technology has become a competitive edge for most of the organization. Moreover, IT outsourcing has become more than a simple cost reduction process with the cloud migrations and options of cloud services. Therefore, this new form is mainly driven by organizational motivations in terms of customer experience, business growth, and competitive disruption.
  • The rising adoption of cloud services since the outbreak of COVID-19 is anticipated to build a favorable market scenario for the IT outsourcing market growth as organizations using such services often outsource the maintenance and portion of development work to third parties.
  • More importantly, such a rise in preference amongst the newer and even smaller organizations has led the key vendors of the market to increasingly concentrate on driving out a way to integrate the offshore team with the on-site. Another critical aspect driven by small-scale players is the agility in vendor offerings, which refers to the time-to-market.
  • Cloud migration and adoption software have led outsourcing customers to divert resources from low-value assets to specialized employees while focusing on more flexible, tailorable, and evolution-friendly solutions.
  • However, the lack of data security in cloud and server-based services is hindering the market's growth. Cloud-based services pose many specific security issues and challenges. Data is usually stored with a third-party provider and can be accessed over the internet in the cloud. This indicates that visibility and control over that data are limited. Nevertheless, growing demand for efficiency and scalable infrastructure and increasing cloud migration are driving the market.

IT Outsourcing Market Trends

BFSI to be the Largest End-user Vertical

  • Banking, financial services, and insurance (BFSI) is one of the major end-user verticals experiencing significant change in technology adoption, mainly due to the conditions brought on by the pandemic and the evolving competitive landscape. IT spending in the sector is also increasing, according to a study by Flexera Software.
  • Financial organizations are increasingly outsourcing their processes and services to third parties. Banks can outsource everything from mailing campaigns to payment processing. Banks can only survive and attract customers with a robust and comprehensive in-house IT department or trusted outside partners.
  • The BFSI sector is also shifting towards the cloud, which presents new market opportunities. According to a recent survey by Google Cloud, in the United States, about 54% of the financial services companies using cloud strategy have their workloads fully deployed in the cloud.
  • Modern customers need more personalized and streamlined access to banks' services. The transition to omnichannel platforms, which provide seamless access for all devices, can be carried out by IT outsourcers. Moreover, such platforms facilitate real-time data collection and analysis so that financial institutions can improve customers' experience. Hence, such developments are driving IT outsourcing in the banks.
  • Overall, the BFSI sector's demand for IT outsourcing services will be fueled by the need for advanced cybersecurity, digital transformation, growing regulatory compliance, and innovative solutions to meet evolving customer expectations and industry trends.
IT Outsourcing - Market - IMG2

Asia Pacific is Expected to Dominate the Market

  • China has been one of the significant outsourcing destinations. The outsourcing industry considers benefits that the majority of the companies in the US find attractive. Reduction in development costs plays a critical role in retaining the actual benefits of outsourcing.
  • China has made significant efforts to transition from (cheap) employment manufacturing to high-end industrial production through digitization and industrialization. China is estimated to account for one-third of the worldwide IIoT market by 2025, according to the GSMA. Additionally, the increasing prevalence of industrial IoT across countries has substantially aided market growth.
  • India is a considerable mature global IT outsourcing destination with a vast range of options. Since then, India has worked continuously on this issue for over 25 years to maintain its position as a significant IT outsourcing destination. IT outsourcing companies in the country are rapidly expanding operations worldwide due to an increasing demand for skilled software developers. The cost aspect and talented skill pool have contributed a critical role in ensuring the nation's dominance in the market.
  • In Japan, based on recent technological advancements in IT, the scope of IT outsourcing in the country's business sector has expanded to include cloud computing, data protection, and cybersecurity. Owing to the ability to provide business functionality without the need for substantial infrastructure investment, cloud-computing services are increasingly being utilized.
  • Overall, the countries in the region are expected to gain significantly in the coming years as the market continues to develop. In addition, the data center buildings in the region have fueled a significant demand. Also, with the data center market on the verge of maturing, significant revenues in upgrading infrastructure have been poised to develop IT outsourcing in the region.

IT Outsourcing Industry Overview

The IT outsourcing market exhibits significant fragmentation, featuring key industry players such as IBM Corporation, DXC Technologies, Accenture PLC, NTT Corporation, and Infosys Limited. These market participants employ various strategies, such as forming partnerships and pursuing acquisitions, to bolster their product portfolios and establish sustainable competitive advantages.

In May 2023, DXC Technology, a global technology services company, entered into a multi-year agreement with Scuderia Ferrari, the racing division of Ferrari N.V. This collaboration includes a commitment to developing cutting-edge automotive digital solutions with the aim of enhancing vehicle performance and driving experiences. DXC Technology is actively engaged in co-creating unified and scalable digital automotive solutions to enhance vehicle information capabilities in partnership with Ferrari.

In April 2023, WNS Holdings Ltd. unveiled WNS Travogue, a comprehensive suite of digital solutions tailored for the hospitality and travel industry. This innovative suite integrates advanced analytics and technology with WNS Holdings Ltd.'s extensive domain expertise to accelerate growth and foster innovation within the sector.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Growing Demand for Efficiency and Scalable IT Infrastructure
    • 4.2.2 Organization are Increasingly Focusing on IT as a means to Gain Differentiation by Relying on Outsourced Vendors
    • 4.2.3 Ongoing Migration Toward the Cloud and Adoption of Virtualized Infrastructure
  • 4.3 Market Challenges
    • 4.3.1 Fragmented Nature of the Market And Growing Incidence of Data Breaches
    • 4.3.2 Dynamic Needs of IT Structure Impacts the Cost of Customization for End Users
  • 4.4 Impact of COVID-19 on the IT Outsourcing industry
  • 4.5 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.5.1 Threat of New Entrants
    • 4.5.2 Bargaining Power of Buyers
    • 4.5.3 Bargaining Power of Suppliers
    • 4.5.4 Threat of Substitute Products
    • 4.5.5 Intensity of Competitive Rivalry

5 MARKET ANALYSIS

  • 5.1 Trends Related to Onshoring and Offshoring
  • 5.2 Breakdown of Outsourcing Industry - BPO vs IT-based outsourcing
  • 5.3 Impact of the Ongoing Commodification of IT Solutions
  • 5.4 Analysis of IT Outsourcing and Managed Service Industry
  • 5.5 Breakdown of the Major IT outsourcing Segments - Application and Infrastructure
  • 5.6 Impact of Digital Transformation and Emergence of "As-a-Service" Model

6 MARKET SEGMENTATION

  • 6.1 By Organization Size
    • 6.1.1 Small and Medium Enterprises
    • 6.1.2 Large Enterprises
  • 6.2 By End-user Vertical
    • 6.2.1 BFSI
    • 6.2.2 Healthcare
    • 6.2.3 Media and Telecommunications
    • 6.2.4 Retail and E-commerce
    • 6.2.5 Manufacturing
    • 6.2.6 Other End-user verticals
  • 6.3 By Geography
    • 6.3.1 North America
      • 6.3.1.1 United States
      • 6.3.1.2 Canada
    • 6.3.2 Europe
      • 6.3.2.1 United Kingdom
      • 6.3.2.2 Germany
      • 6.3.2.3 France
      • 6.3.2.4 Italy
      • 6.3.2.5 Spain
      • 6.3.2.6 The Nordics
      • 6.3.2.7 Benelux
      • 6.3.2.8 Poland
      • 6.3.2.9 Rest of Europe
    • 6.3.3 Asia-Pacific
      • 6.3.3.1 China
      • 6.3.3.2 India
      • 6.3.3.3 Japan
      • 6.3.3.4 Indonesia
      • 6.3.3.5 Vietnam
      • 6.3.3.6 Malaysia
      • 6.3.3.7 South Korea
      • 6.3.3.8 Rest of Asia-Pacific
    • 6.3.4 Latin America
      • 6.3.4.1 Brazil
      • 6.3.4.2 Mexico
      • 6.3.4.3 Colombia
      • 6.3.4.4 Rest of Latin America
    • 6.3.5 Middle East and Africa
      • 6.3.5.1 GCC
      • 6.3.5.2 South Africa
      • 6.3.5.3 Turkey
      • 6.3.5.4 Rest of Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles*
    • 7.1.1 IBM Corporation
    • 7.1.2 DXC Technologies
    • 7.1.3 Accenture PLC
    • 7.1.4 NTT Corporation
    • 7.1.5 Infosys Limited
    • 7.1.6 Tata Consultancy Services
    • 7.1.7 Cognizant Technology Solutions Corporation
    • 7.1.8 Capgemini SE
    • 7.1.9 Wipro Limited
    • 7.1.10 Andela Inc.
    • 7.1.11 Wns Holding Ltd
    • 7.1.12 Pointwest Technologies
    • 7.1.13 ATOS SE
    • 7.1.14 Amadeus IT Group
    • 7.1.15 Specialist Computer Centres (SCC)
    • 7.1.16 HCL Technologies Ltd

8 RELATIVE RANKING ANALYSIS OF THE MAJOR IT OUTSOURCING COMPANIES OPERATING WORLDWIDE

9 MARKET OUTLOOK