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市场调查报告书
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託管数位工作场所服务：市场占有率分析、产业趋势/统计、2024-2029 年成长预测

Managed Digital Workplace Services - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts 2024 - 2029
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3个工作天内

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简介目录

託管数位工作场所服务市场规模预计到 2024 年为 528.2 亿美元，预计到 2029 年将达到 718.7 亿美元，在预测期内（2024-2029 年）复合年增长率为 6.36%，预计将会成长。

託管数位工作场所服务-市场-IMG1

託管数位工作场所服务的驱动因素包括技术进步、不断变化的劳动力人口结构、新技术和工具的可用性、员工对更大弹性的渴望以及强大而关怀的经营团队，其中包括积极的公司文化。此外，成功的数位转型也受到有效变革管理、员工参与以及对转型目标的清晰理解等因素的影响。

主要亮点

  • 在预测期内，各种组织越来越多地采用数位工作场所可能会增加对託管数位工作场所服务的需求。例如，2022 年，beautiful.ai 对 3,000 名高阶主管进行了调查，以了解数位工作场所如何影响业务以及远距工作者的未来。发现 78% 的人同意投入大量财务资源来使数位工作场所取得成功， 80% 正在将财务资源用于帮助管理者在数位化工作场所实现目标的技术和工具。他们回应称，他们致力于投资该专案。 81% 的人对数位工作将取代办公室工作持乐观态度。即使在数位化职场，66% 的人也感觉联繫更加紧密。
  • 此外，IT 技术正在对託管数位工作场所服务产生重大影响。随着数位平台和自动化的使用越来越多，工作场所变得更有效率和精简。例如，云端基础的设施管理软体使企业领导者能够保持井井有条并了解最新情况，从而提高业务绩效。此外，数位工作场所技术提供了更好的工作流程和资料管理，重点是通讯、资讯管理和网路安全。
  • 此外，人工智慧在管理数位工作场所营运方面变得越来越重要。透过自动化任务和提供智慧型见解，人工智慧使组织能够简化工作流程、提高生产力并改善员工体验。数位工作场所中人工智慧应用的范例包括知识管理、资料管治、资讯管理、最终用户体验管理和文件管理。此外，人工智慧还可以帮助组织制定有效的工作场所自动化策略并提高员工生产力。人工智慧技术不断发展，预计将在塑造数位工作场所的未来方面发挥更加重要的作用。
  • 此外，BFSI 行业的技术和客户形势的变化可能会在预测期内推动对託管数位工作场所服务的需求。许多 BFSI 行业的公司，例如保险公司瑞士再保险 (Swiss Re)，正在与市场供应商合作，以实现云端基础的数位工作场所，这种趋势将在未来几年加剧，导致BFSI 行业的需求增加，预计需求将会增加。此外，世界各地银行和保险公司正在进行的数位转型正在增加数位化工作场所转型的需求，以提高效率和生产力，进一步增加所研究市场的成长前景。
  • 网路犯罪的增加对全球託管数位工作场所服务市场构成了重大挑战和限制。保护数位资产、防御网路威胁并遵守资料保护条例是组织面临的挑战。由于网路犯罪对客户信任的影响以及对网路安全加大投资的需要，强有力的安全措施和主动安全管理对于提供託管数位工作场所服务至关重要。
  • 疫情结束后，混合工作和现场工作越来越受欢迎。世界各地的组织必须在不同的实体职场环境中适应这种新常态，并改善企业数位工作场所。我们对这种工作轮班进行了分析，以影响对託管数位工作场所服务的需求，这些服务可以改善工作实践，以确保持续的生产力、营运和业务成功。大流行后，各公司正在共同努力利用数位工作场所。这种合作的加强可能会促进大流行期间研究市场的成长。

託管数位工作场所服务市场趋势

医疗保健产业有望实现强劲成长

  • 医疗保健行业越来越多地采用新技术来改善患者护理和体验并改善工作场所管理。医疗保健行业有各种复杂的人员安排，包括大型团队、兼职、全职、随叫随到、季节性、远端、现场工作人员，以及具有多种角色和专业的工作人员。在这个行业中，涉及许多调整和特殊性，这使得实施管理解决方案非常重要。
  • 此外，医院和其他医疗机构之间对降低人事费用、提高业务效率以及部门整合的需求日益增长，是推动这些解决方案采用的关键因素。此外，对医疗保健专业人员不断增长的需求以及与职场管理解决方案相关的好处（例如职场透明度和灵活的调度）预计也将在预测期内增加医疗保健行业中这些解决方案的采用。
  • 此外，对医疗服务的需求不断增长，导致医疗设施建设投资增加。医疗保健设施市场的成长是由于世界各地人口成长和人口高龄化所致。因此，医疗保健领域託管数位工作场所服务的采用可能会增加。例如，根据经合组织和世界卫生组织的研究，预计未来五年全球医院数量将稳定增加。资料显示，五年内医院数量预计将达到1,66,235所。
  • 许多医疗保健提供者正在投资扩大或建造新的医疗设施。例如，2022 年 6 月，南卡罗来纳州健康与环境控制部核准Roper St. Francis Healthcare 在该医院的伯克利县园区增建一座塔楼。医疗保健设施的扩张预计将增加对数位管理服务的需求，以追踪资料和整体工作场所管理，进而预计将产生对託管数位工作场所服务的需求。
  • 医疗机构需要各种职场管理服务，包括废弃物管理、保全服务、餐饮服务、清洁服务和技术支援服务，而且需求可能很快就会增加。单独管理这些服务很困难。工作场所管理服务提供的云端处理、行动性以及实体和知识自动化等协作工具可让您轻鬆地同时完成所有工作。快速扩张和数数位化趋势正在迅速增加对託管数位工作场所服务的需求。
託管数位工作场所服务-市场-IMG2

亚太地区预计将出现显着成长

  • 亚太地区最近经历了快速的技术进步和数位转型。这场数位革命正在彻底改变公司的业务方式，推动对高效、安全的数位工作场所解决方案的需求。託管数位工作场所服务对于组织提高生产力、协作和员工满意度至关重要。
  • 由于改善公民服务、简化业务和提高效率的需求，亚太地区的政府和公共部门正在经历快速的数位转型。许多政府机构正在转向託管数位工作场所服务 (MDWS) 作为实现这些目标的策略解决方案。此外，亚太地区各国政府也越来越多地采用数位管道来提供高效率且以公民为中心的服务。
  • 此外，託管数位服务使政府能够创建一个员工可以无缝协作、存取相关资讯并快速回应公民询问和服务请求的职场环境。例如，新加坡的智慧国家计画专注于利用服务台透过 MyInfo 服务和 Moments of Life 应用程式等平台提供整合数位服务和个人化公民体验。
  • 此外，亚太地区託管数位工作场所服务（MDWS）市场正在强劲成长并拥有巨大潜力。随着数位化努力、远距工作采用和营运效率推动业务效率的提高，亚太地区的企业正在认识到 MDWS 解决方案的价值。对无缝远端协作、改善员工体验和强大资料安全性的需求不断增长，推动了市场的发展。
  • 此外，随着政府和企业投资数位转型计划，MDWS 提供者拥有独特的机会来提供客製化解决方案，以满足亚太市场的独特需求。随着新兴技术的整合和对创新的关注，亚太地区的MDWS市场预计将进一步扩大，在塑造亚太地区的未来工作和数位赋能方面发挥关键作用。

託管数位工作场所服务产业概述

总体而言，竞争对手之间的敌对行动强度很高，预计在预测期内仍将如此。 Atos Se、Fujitsu Ltd、HCL 和 Capgemini 等市场主要企业提供不断增加和增强的服务。此外，企业正在采取强有力的竞争策略来维持市场地位并留住客户，竞争企业之间的竞争加剧。此外，供应商还专注于提供整合服务，使他们能够为客户提供一体化的託管数位工作场所服务。

2023 年 4 月，Stefanini 和菲利普莫里斯国际公司 (PMI) 宣布建立工作场所解决方案合作伙伴关係。 Stefanini 提供託管服务，例如服务台支援、服务管理、现场支援以及工作场所评分服务（例如端点管理、ITAM 和 M365）。菲利普莫里斯国际公司的约 79,800 名员工将在 80 个国家的 140 个地点以 29 种语言获得服务，其中包括办公室、工厂和零售店。

2022 年 9 月，全球科技公司 HCL Technologies (HCL) 和英特尔推出了卓越中心，以加速业界客製化的数位工作场所 (DWP) 产品的开发和采用。该卓越中心配备创新技术和专家，将利用 HCL 的 DWP 解决方案和英特尔的技术组合共同开发解决方案，以实现无缝、互联和安全的混合工作场所。

其他福利

  • Excel 格式的市场预测 (ME) 表
  • 3 个月的分析师支持

目录

第一章简介

  • 研究假设和市场定义
  • 调查范围

第二章调查方法

第三章执行摘要

第四章市场洞察

  • 市场概况
  • 产业吸引力－波特五力分析
    • 供应商的议价能力
    • 消费者议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 竞争公司之间敌对关係的强度
  • 生态系分析
  • COVID-19 对市场的影响

第五章市场动态

  • 市场驱动因素
    • 提高服务台数位化的复杂性以解决联繫问题
    • 作为数位转型倡议的一部分，更多地采用数位解决方案
    • 在家工作的趋势正在增加，多家公司将其视为在家工作选择
  • 市场抑制因素
    • 网路犯罪增加

第六章市场区隔

  • 按服务
    • 服务台
    • 最终用户设备支持
    • 数位化工作场所
  • 按行业分类
    • BFSI
    • 卫生保健
    • 製造业
    • 能源/公用事业
    • 政府/公共机构
    • 其他行业
  • 按地区
    • 北美洲
    • 欧洲
    • 亚太地区
    • 世界其他地区

第七章竞争形势

  • 公司简介
    • Atos SE
    • Fujitsu Ltd
    • HCL Technologies
    • Capgemini Services SAS
    • Tata Consultancy Services Limited
    • Wipro Ltd
    • IBM Corporation
    • DXC Technology
    • Cognizant Technology Solutions Corporation
    • NTT Data Corporation
    • Stefanini Group

第八章 厂商排名分析

第九章投资分析

第十章市场机会与未来展望

简介目录
Product Code: 93322
Managed Digital Workplace Services - Market - IMG1

The Managed Digital Workplace Services Market size is estimated at USD 52.82 billion in 2024, and is expected to reach USD 71.87 billion by 2029, growing at a CAGR of 6.36% during the forecast period (2024-2029).

The driving factors that can contribute to managed digital workplace services include technological advancements, changing workforce demographics, availability of new technologies and tools, employee demand for greater flexibility, and a positive company culture facilitated by strong and helpful management. Additionally, successful digital transformations are influenced by factors such as effective change management, employee engagement, and a clear understanding of the goals and objectives of the shift.

Key Highlights

  • The rise in adopting digital workplaces by various organizations would drive the demand for managed digital workplace services over the forecasted period. For instance, According to a survey done by beautiful.ai in 2022, which polled 3,000 managers to find out how the digital workplace has affected their businesses and what the future holds for the remote worker, 78% agree that significant financial resources are being directed toward achieving a successful digital workplace, and 80% said their firm is committed to investing financial resources in technology and tools to assist managers in successfully leading and meeting goals in a digital workplace. 81% are optimistic about digital work replacing their in-office setting. In a digital working environment, 66% feel that there is still a strong sense of connection.
  • Furthermore, information technology has significantly impacted managed digital workplace services. With the increasing use of digital platforms and automation, workplaces have become more efficient and streamlined. Cloud-based facilities management software, for example, has enabled business leaders to stay organized and up-to-date, resulting in improved business performance. Additionally, digital workplace technologies have focused on communication, information management, and cybersecurity, providing better workflows and data management.
  • Furthermore, artificial intelligence is increasingly important in managing digital workplace operations. By automating tasks and providing intelligent insights, AI enables organizations to streamline workflows, increase productivity, and improve employee experience. Some examples of AI applications in the digital workplace include knowledge management, data governance, information management, end-user experience management, and document management. Additionally, AI can help organizations formulate effective workplace automation strategies and increase employee productivity. As AI technology continues to evolve, it is expected to play an even more significant role in shaping the future of the digital workplace.
  • Further, the changing technology and customer experience landscape in the BFSI sector will drive the demand for managed digital workplace services over the forecast period. Many BFSI sector companies, such as Swiss Re, an insurance firm, have partnered with market vendors to enable a cloud-based digital workplace, and the trend is expected to strengthen in the coming years, with the demand expected to increase from the BFSI sector. Further, the growing digital transformation in banks and insurance firms worldwide necessitates the need for digital workplace transformation for enhanced efficiency and productivity, thus further providing growth prospects for the studied market.
  • For the global market for managed digital workplace services, the rising incidences of cybercrime present significant challenges and constraints. Securing digital assets, defending against cyber threats, and adhering to data protection regulations are challenging for organizations. Strong security measures and proactive security management are crucial in delivering managed digital workplace services due to the impact of cybercrime on customer trust and the requirement for greater investments in cybersecurity.
  • Post-pandemic, hybrid work, and on-site work are gaining traction. Organizations worldwide must adapt to this new normal in different physical workplace settings or improvements in the corporate digital workplace. This work shift is analyzed to influence the demand for managed digital workplace services to improve work practices to ensure that productivity, operations, and business success continue. Post-pandemic, various firms have collaborated to use the benefits of the digital workplace; such a rise in collaborations would push the growth of the studied market during the pandemic.

Managed Digital Workplace Services Market Trends

Healthcare Sector Expected to Witness Robust Growth

  • Incorporating emerging technologies in the healthcare industry is prevailing, owing to enhanced patient treatment and experience and better workplace management. It has been understood that the healthcare industry presents various staffing complexities, including larger teams, a mix of part-time, full-time, on-call, seasonal, remote, and on-site workers, and workers of multiple roles and specializations. A great deal of coordination and specificity is involved in the industry, making deploying a management solution crucial.
  • Moreover, the increasing need to reduce labor costs in hospitals and other health facilities, increased operational efficiency, and consolidation in the sector are some of the primary factors driving the adoption of these solutions. Further, the growing demand for healthcare professionals and benefits associated with workplace management solutions, such as transparency and flexible scheduling of workplaces in the industry, is also expected to increase the adoption of these solutions in the healthcare sector during the forecast period.
  • Further, there is an increase in investment in the construction of healthcare facilities due to the increased need for healthcare services. This increase in the market for healthcare facilities is caused due to the rise in population and the growing aging population across various regions worldwide. This will likely expand the healthcare sector's adoption of managed digital workplace services. For instance, as per the survey by OECD and WHO, the number of hospitals worldwide is expected to rise steadily over the next five years. According to the data, the number of hospitals is expected to reach 1,66,235 in five years.
  • Many healthcare providers are investing in expanding and constructing new healthcare facilities. For instance, in June 2022, the South Carolina Department of Health and Environmental Control approved Roper St. Francis Healthcare's Certificate of Need's additional tower on the hospital's Berkeley County campus. The expansion of healthcare facilities is anticipated to create augmented demand for digital management services to keep track of the data and overall workplace management, which in turn is projected to generate demand for managed digital workplace services.
  • Healthcare establishments require various workplace management services, such as Waste Management, Security Services, Catering Services, Cleaning Services, Technical Support Services, and many more, whose demand will likely increase shortly. These services are difficult to manage individually. Collaboration tools such as cloud computing, mobility, and physical and knowledge automation provided by workplace management services make it easy to handle it all simultaneously. Rapid expansion and digitalization trends have crested demand for managed digital workplace services.
Managed Digital Workplace Services - Market - IMG2

Asia-Pacific Expected to Witness Significant Growth

  • The Asia-Pacific region has experienced rapid technological advancements and digital transformation recently. This digital revolution has significantly changed businesses' operations, increasing demand for efficient and secure digital workplace solutions. Managed Digital Workplace Services have emerged as a critical enabler for organizations to enhance productivity, collaboration, and employee satisfaction.
  • The Government and Public sector in the Asia-Pacific region are experiencing rapid digital transformation driven by the need to enhance citizen services, streamline operations, and improve efficiency. Many government organizations are turning to Managed Digital Workplace Services (MDWS) as a strategic solution to achieve these goals. Furthermore, governments across the Asia-Pacific are increasingly adopting digital channels to provide efficient and citizen-centric services.
  • Moreover, managed digital services enable governments to create work environments that empower employees to collaborate seamlessly, access relevant information, and promptly respond to citizen inquiries and service requests. For instance, Singapore's Smart Nation initiative focuses on leveraging service desks to provide integrated digital services and personalized citizen experiences through platforms like the MyInfo service and the Moments of Life app.
  • Furthermore, the managed digital workplace services (MDWS) market in the Asia-Pacific region is experiencing robust growth and holds immense potential. With increasing digitalization efforts, remote work adoption, and the drive for operational efficiency, organizations across the region recognize the value of MDWS solutions. The market is fueled by the growing demand for seamless remote collaboration, enhanced employee experiences, and robust data security.
  • Further, as governments and enterprises invest in digital transformation initiatives, MDWS providers have a unique opportunity to offer tailored solutions that cater to the specific needs of the Asia-Pacific market. With the convergence of emerging technologies and a focus on innovation, the MDWS market in the region is poised for further expansion, playing a vital role in shaping the future of work and digital empowerment in the Asia-Pacific.

Managed Digital Workplace Services Industry Overview

Overall, the intensity of competitive rivalry is high and expected to remain the same throughout the forecasted period. Major players in the market, such as Atos Se, Fujitsu Ltd, HCL, and Capgemini, are constantly providing increased and enhanced offerings. Additionally, companies are employing powerful competitive strategies to sustain themselves in the market and retain their clients, thereby intensifying competitive rivalry. Further, the vendors are focusing on offering integrated services to the client where all-in-one managed digital workplace service can be provided to the client.

In April 2023, Stefanini, with workplace solution collaboration, Stefanini and Phillip Morris International (PMI) announced a partnership. Stefanini will provide managed services such as service desk support, service management, onsite support, and workplace core services such as End Point Management, ITAM, and M365. Phillip Morris International's approximately 79,800 employees will be served in 29 languages throughout 80 countries and 140 sites, including offices, factories, and retail stores.

In September 2022, HCL Technologies (HCL), a global technology company, and Intel launched a Center of Excellence to foster the creation and adoption of industry-tailored Digital Workplace (DWP) offerings. Equipped with innovative technologies and experts, the Center of Excellence will leverage HCL's DWP solutions and Intel's technology portfolio to co-create solutions enabling seamless, connected, secure hybrid workplaces.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Threat of Substitutes
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Ecosystem Analysis
  • 4.4 Impact of COVID-19 on the Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Higher Levels of Digitization in the Service Desk for Contact Resolution
    • 5.1.2 Increase in Adoption of Digital Solutions as part of Digital Transformation Initiatives
    • 5.1.3 Rise of Work from Home Employees with Several Companies Considering it as a Permanent Alternative
  • 5.2 Market Restraints
    • 5.2.1 Increasing Incidents of Cybercrime

6 MARKET SEGMENTATION

  • 6.1 By Services
    • 6.1.1 Service Desk
    • 6.1.2 End-user Device Support
    • 6.1.3 Digital Workplace
  • 6.2 By End-user Vertical
    • 6.2.1 BFSI
    • 6.2.2 Healthcare
    • 6.2.3 Manufacturing
    • 6.2.4 Energy and Utility
    • 6.2.5 Government and Public Sector
    • 6.2.6 Other End-user Verticals
  • 6.3 By Geography
    • 6.3.1 North America
    • 6.3.2 Europe
    • 6.3.3 Asia-Pacific
    • 6.3.4 Rest of the World

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Atos SE
    • 7.1.2 Fujitsu Ltd
    • 7.1.3 HCL Technologies
    • 7.1.4 Capgemini Services SAS
    • 7.1.5 Tata Consultancy Services Limited
    • 7.1.6 Wipro Ltd
    • 7.1.7 IBM Corporation
    • 7.1.8 DXC Technology
    • 7.1.9 Cognizant Technology Solutions Corporation
    • 7.1.10 NTT Data Corporation
    • 7.1.11 Stefanini Group

8 VENDOR RANKING ANALYSIS

9 INVESTMENT ANALYSIS

10 MARKET OPPORTUNITIES AND FUTURE OUTLOOK