託管测试服务：市场占有率分析、行业趋势和成长预测（2024-2029）

託管测试服务市场规模预计到 2024 年为 3,025.3 亿美元，预计到 2029 年将达到 4,591.1 亿美元，在预测期内（2024-2029 年）成长 8.70%，复合年增长率成长。

随着客户期望企业在所有管道上提供个人化内容和一致的体验，品质保证和测试变得越来越重要。随着公司的扩张，拥有足够成熟和强大的业务应用程式来支援多个业务部门变得更加重要和困难。这将有助于託管测试服务的成长。

主要亮点

• 託管测试服务 (MTS) 涵盖测试项目的所有部分，包括整个测试计划。在工作开始之前，服务供应商和客户讨论计划行动计划。当测试很复杂并且需要相关人员协调时，託管测试非常有用。完成所有这些都需要客户必须获得的专业知识和资源。组织更喜欢託管测试，因为它提供可预测性、弹性和成本节约。同时考虑您的所有测试许可证、活动、联络人和服务可以更轻鬆地预测和追踪计划。这缩短了计划进度并使成本计算更加容易。
• 然而，市场面临的主要挑战是需要更多熟练工人。需要专业知识来了解客户的要求并应用适当的测试方法。这意味着企业的培训成本增加。因此，新兴的 IT 供应商和分销商正在进行收购和合作，以虚拟环境取代实体伺服器。这降低了大约 15% 的成本，同时保持了 95% 的运作。
• 託管服务减少停机时间和重复工作，并提供客製化的附加价值服务，例如应用程式测试、服务目录开发和专家咨询。市场的成长得到了管理许多监控工具和基础设施层的各种团队的支持。例如，BMC 最近推出了 BMC Helix ITSM，这是一个集中式、云端原生、可观察性主导的AIOps 整合系统。该系统提供对来自IT基础设施、应用程式效能、网路效能和云端监控工具的资料的完整可见性。个人和团队仪表板也根据每个使用者的需求量身定制。
• 自动化、物联网、区块链和云端运算等云端基础的技术的使用越来越多，以及透过专注于核心能力来提高业务效率，推动了市场成长。自始至终提供安全的自订IT 解决方案和应用程式託管的託管服务预计也将推动市场成长。此外，冠状病毒感染疾病（COVID-19）大流行的出现扰乱了业务运作和供应链。业务运营和远端工作解决方案的突然变化要求员工在公司拥有的设备上存取各种业务应用程式。在 COVID-19感染疾病期间和之后，组织开始更多地依赖託管服务。
• 此外，透过託管服务，我们将管理任务委託给第三方，以帮助业务更顺利地运作。随着云端基础的技术的引入和普及，託管服务诞生了。託管服务可协助公司提高业务效率并降低成本。将管理功能外包给云端和託管服务供应商的趋势预计将在预测期内推动市场成长。
• 由于感染疾病病毒肺炎 (COVID-19) 大流行，该公司开始专注于在家工作。近年来，使用云端服务的公司数量不断增加。企业希望确保即使政府实施封锁以阻止冠状病毒传播，他们也能继续运作。大多数公司已经在与託管云端服务供应商续约，因为他们预计向企业云端的迁移将变得更加普遍，并且在某些情况下会获得动力。此外，作为加速数位转型努力的一部分，企业和组织非常重视采用机器学习等新兴技术。

託管测试服务市场趋势

医疗保健实现最大成长

• 医疗保健经营模式正在发生重大转变，转向以患者为先、注重预防和更好的护理的系统。随着对互通性、法律规章遵从性以及最终用户技术（行动、不同作业系统）合规性的需求不断增加，测试医疗保健应用程式现在需要大量的技术技能、大量的时间和大量的资金。例如，总部位于印度的 Cigniti 为医院、製药公司、医疗保健服务、临床实验室、诊断中心和第三方组织提供协助。 - 当事人管理者 (TPA)、付款人、医疗设备製造商、医疗保健独立软体供应商 (ISV) 和研究组织测试医疗保健和生命科学软体。
• 总部位于新泽西州的 Citius Tech 为医疗保健企业提供多种类型的测试。其中包括企业范围的医疗保健工作流程的功能测试，例如 IHE 和 HITSP。医疗图像测试使用专为医疗图像设计的 MESA、DVTK 和 Mirth 等测试自动化工具。他们正在寻找有关医疗产业安全性和框架的有意义的用途、HIPAA、FDA、VA 要求等。互通性测试：使用业界标准测试工具测试是否符合互通性标准，例如 HL7、FHIR、DICOM、NCPDP、CCD/CDA 等。
• 微软也表示，其用于医疗保健和生命科学的云端技术正在改进。例如，Azure 健康数据服务和 Microsoft 医疗保健云端的更新现在可供所有人使用。透过最近收购 Nuance Communications，微软处于独特的地位，可以帮助组织透过使用可信任人工智慧解决最紧迫的问题来帮助更多的人。这将改变每个人医疗保健的未来。
• 此外，医疗产业在过去两年经历了快速的数位转型。去年，微软云端发布了软体，帮助医疗保健行业解决临床医生倦怠等问题，为患者提供更个人化的护理，并在不同的系统之间共用医疗资料。一切变得简单。
• Microsoft 继续执行我们的医疗保健策略，以提高病人参与和临床医生体验，提高临床和业务洞察力，并使护理团队更轻鬆地协作。 Microsoft 医疗保健云端使用整个公司的尖端解决方案来创建强大、整合且完整的云端服务。

北美主导市场。 IT 和通讯产业预计将占据重要市场占有率

• 北美是成长最快、最大的市场，许多跨国公司正在该地区扩大业务。
• 由于IT基础设施形势的变化，北美市场正在不断扩大，尤其是中小企业 (SME) 越来越关注外包网路安全解决方案。例如，美国新兴的 IT 用品製造商和分销商之一的 KPaul Properties LLC 与富士通合作，以虚拟环境取代实体伺服器。这使公司的成本降低了大约 15%，同时实现了 95% 的运转率。
• 各种技术的高采用率、BYOD政策的采用率不断提高（让业务运营更加舒适可控）、通讯内部资料量快速增长对高端安全的需求、IT和安全由于需求的不断增加，託管服务的重要市场。
• 近年来，通讯业持续成长，因为电信业者面临持续的压力，需要以低成本提供创新服务，以便在竞争激烈的市场中留住客户。託管服务已成为通讯业者应对复杂竞争环境的通用需求。
• 此外，出于经济原因，大多数通讯业者预计将以软体取代网路硬体。推动 SDN 和 NFV 需求的关键因素包括更快的上市时间、更低的资本和营运成本以及创造新的收益来源。所有这些因素预计将推动市场成长。这些措施正在增加对託管网路服务的需求。
• 北美的许多 SD-WAN 託管服务供应商透过提供广泛的保全服务脱颖而出。例如，Cato Networks 提供具有 NGFW、安全 Web 闸道、进阶威胁防御、云端和行动存取防护以及託管威胁侦测和回应的云端原生平台。 Colt 提供具有 DDoS 保护的第 7 层防火墙或第 3/4 层状态防火墙，CenturyLink 提供其自我调整网路安全套件的保全服务。例如，2022 年 2 月，Verizon Business 宣布将 VMware 纳入 Verizon 託管 WAN 服务的全球託管软体定义广域网路 (SD-WAN) 服务组合。

託管测试服务产业概述

託管测试服务市场本质上是分散的。市场上有许多大大小小的公司提供测试和品质保证服务。该市场由提供多种服务的公司（如凯捷）和仅提供测试的公司（如 Qualitest）主导。

2023 年 1 月：全球技术咨询和解决方案公司 Hexaware Technologies 宣布在印度诺伊达开设 ServiceNow 体验中心和创新实验室。该中心旨在为企业客户提供 Hexaware ServiceNow 解决方案套件的实践体验，以及展示创新解决方案、推动先导计画和存取概念验证的场所。

其他福利

• Excel 格式的市场预测 (ME) 表
• 3 个月分析师支持

目录

第一章简介

第二章调查方法

第三章执行摘要

第四章市场动态

• 市场概况
• 价值链/供应链分析
• 波特五力分析
  • 买家/消费者的议价能力
  • 供应商的议价能力
  • 新进入者的威胁
  • 替代品的威胁
  • 竞争公司之间敌对关係的强度
• PESTLE分析

第五章市场区隔

• 交付模型类型
  • 陆上
  • 离岸
• 组织规模
  • 中小企业
  • 大公司
• 按最终用户产业
  • 卫生保健
  • BFSI
  • 通讯/IT
  • 零售
  • 政府机关
  • 其他最终用户（按行业）
• 地区
  • 北美洲
  • 欧洲
  • 亚太地区
  • 南美洲
  • 中东/非洲

第六章 竞争形势

• 供应商市场占有率
• 併购
• 公司简介
  • Capgemini SE
  • Cognizant
  • Hexaware Technologies
  • Testhouse Ltd.
  • Wipro Limited
  • Infosys Limited
  • TATA Consultancy Services Limited
  • QualiTest
  • International Business Machines Corporation（IBM）
  • Accenture Plc

第七章 市场机会及未来趋势

The Managed Testing Services Market size is estimated at USD 302.53 billion in 2024, and is expected to reach USD 459.11 billion by 2029, growing at a CAGR of 8.70% during the forecast period (2024-2029).

Customers expect businesses to deliver personalized content and a consistent experience across all channels, so the emphasis on quality assurance and testing is increasing. As companies expand, it becomes more important and difficult to have business applications supporting multiple business units with sufficient maturity and robustness. This contributes to the growth of managed testing services.

Key Highlights

• Managed Testing Service (MTS) covers all parts of a testing project, including the whole testing process. Before beginning work, the service provider and customer discuss the project's action plan. Managed testing is useful when testing is complicated and needs to be coordinated by more than one party. All of this necessitates the expertise and resources that customers need to gain. Organizations prefer managed testing because it provides predictability, flexibility, and lower costs. Projects become easier to forecast and track when all testing licenses, activities, points of contact, and services are considered simultaneously. This shortens the project's timeline and makes it easier to calculate its costs.
• However, a significant challenge for the market is the need for more skilled labor. Understanding customer requirements and applying the appropriate testing method necessitated specialized knowledge. This implies an increase in training costs for the companies. For this reason, emerging manufacturers and distributors of IT supplies are performing acquisitions and forming partnerships to replace a physical server with a virtualized environment. This reduced costs by approximately 15% while maintaining 95% uptime.
• Managed services reduce downtime and duplication and offer customized value-added services like application testing, service catalog development, and expert consulting. Market growth is helped by different teams managing many monitoring tools and infrastructure layers. For instance, BMC recently launched the "BMC Helix ITSM," a centralized, cloud-native, observability-driven, and AIOps-integrated system. This system provides complete visibility into data from IT infrastructure, application performance, network performance, and cloud monitoring tools. Individual and team dashboards are also tailored to the needs of each user.
• Market growth is driven by the increased use of cloud-based technologies like automation, IoT, blockchain, and cloud computing, as well as operational efficiency improvement by focusing more on core competencies. Also, managed services, which offer secure, custom IT solutions and applications hosting from start to finish, are expected to drive market growth. Moreover, the emergence of the COVID-19 pandemic disrupted business operations and the supply chain. As a result of the abrupt change in business operations and remote working solutions, employees needed access to various work applications on company-owned devices. During and after the COVID-19 pandemic, organizations began to rely more on managed services.
• Also, managed services involve giving management tasks to a third party so business operations can run more smoothly. The introduction of cloud-based technologies and their proliferation have resulted in managed services. Managed services help businesses improve operational efficiency and lower operating expenses. The growing preference for outsourcing management functions to the cloud and managed service providers is expected to drive market growth over the forecast period.
• Because of the COVID-19 pandemic, businesses put a lot of emphasis on working from home. The number of companies using cloud services has grown in the last few years. This is because companies wanted to ensure they could keep doing business even when governments put lockdowns in place to stop the spread of the coronavirus. Most companies have already renewed their contracts with managed cloud service providers because they expect enterprise cloud migration to become more common and, in some cases, gain momentum. Furthermore, as part of their efforts to encourage digital transformation, businesses and organizations strongly emphasized adopting the latest technologies, such as machine learning.

Managed Testing Services Market Trends

Healthcare to Witness the Highest Growth

• The business model for health care is going through a big change toward a system that puts the patient first and focuses on prevention and better care.With the growing need for interoperability, regulatory compliance, and end-user technology (mobile, different OS) compliance, testing healthcare apps now takes a lot of technical skill, a lot of time, and a lot of money.For example, Cigniti, which is based in India, helps hospitals, pharmaceutical companies, healthcare services, clinical labs, diagnostic centers, third-party administrators (TPAs), payers, medical equipment manufacturers, healthcare independent software vendors (ISVs), and research organizations test their healthcare and life sciences software.
• Citius Tech, based in New Jersey, provides several types of testing for the healthcare business. Some of them are functional testing tests of healthcare workflows across the enterprise, such as IHE and HITSP. Medical Imaging Testing uses test automation tools like MESA, DVTK, and Mirth that are made for medical imaging.They are looking for things like Meaningful Use, HIPAA, FDA, and VA requirements for security and frameworks in the health care industry.Interoperability Testing: Testing conformance to interoperability standards such as HL7, FHIR, DICOM, NCPDP, and CCD/CDA using industry-standard testing tools
• Microsoft Corp. also said that cloud technologies for healthcare and life sciences are getting better. For example, Azure Health Data Services and updates to Microsoft Cloud for Healthcare are now available to everyone.With the recent purchase of Nuance Communications, Microsoft is in a unique position to help organizations help more people by using trusted AI to solve the most pressing problems. This will change the future of healthcare for everyone.
• Furthermore, the health industry has undergone a rapid digital transformation over the last two years. Microsoft Cloud released software for healthcare last year to help the industry deal with problems like clinician burnout, giving patients more personalized care, and making it easier for health data to be shared between different systems.
• Microsoft keeps delivering on its healthcare strategy, which helps improve patient engagement and clinician experiences, improves clinical and operational insights, and makes it easier for health teams to work together. Microsoft Cloud for Healthcare uses cutting-edge solutions from all over the company to make a strong, integrated, and complete cloud service.

North America to Dominate the Market. IT and Telecom Sector Expected to Hold a Significant Market Share

• North America is the fastest-growing and largest market since many global companies are expanding their footprint in this region.
• The North American market is expanding due to the changing IT infrastructure landscape, particularly in small and medium-sized enterprises (SMEs), which are increasingly focusing on outsourcing cybersecurity solutions. For instance, KPaul Properties LLC, one of the United States' emerging manufacturers and distributors of IT supplies, partnered with Fujitsu to replace a physical server with a virtualized environment. This reduced the company's costs by about 15% while providing 95% uptime.
• Due to the high rate of various technological adoptions, increased rate of adoption of the BYOD policy (to make business operations much more comfortable and controllable), and increased need for high-end security due to rapidly growing data volumes in organizations, the IT and telecom sector is a significant market for managed services.
• The telecom industry has seen growth in recent years, as telecommunication companies face constant pressure to deliver innovative services at lower costs to retain customers in a competitive market. Managed services have become a common demand for operators to address a complex and competitive environment.
• Furthermore, due to their compelling economic case, most telecom carriers are expected to replace their network hardware with software. Significant factors driving demand for SDN and NFV include shorter time-to-market, lower CAPEX and OPEX, and the creation of new revenue streams. All of these factors are expected to drive the market's growth. Such initiatives are increasing the demand for managed network services.
• Many SD-WAN-managed service providers in North America distinguish themselves by providing a wide range of security services. For instance, Cato Networks provides a cloud-native platform with NGFW, Secure Web Gateway, Advanced Threat Prevention, Cloud and Mobile Access Protection, and Managed Threat Detection and Response. Colt offers a Layer 7 firewall or a Layer 3/4 stateful firewall with DDoS protection, and CenturyLink offers an Adaptive Network Security suite of security services. For instance, in February 2022, Verizon Business announced the inclusion of VMware to Verizon's Managed WAN Service's global managed Software-Defined Wide Area Network (SD-WAN) service portfolio.

Managed Testing Services Industry Overview

The managed testing services market is fragmented in nature. There are a lot of different companies in the market, both big and small, that offer testing and quality assurance services.The market is led by companies that offer more than one service, like Capgemini, and companies that only offer testing, like Qualitest.

January 2023: Hexaware Technologies, a global technology consulting and solutions firm, announced the opening of a ServiceNow Experience Center and Innovation Lab in Noida, India. The center is intended to provide enterprise customers with hands-on experience with Hexaware's ServiceNow Solution Suite and a venue for demonstrating innovative solutions, driving pilot projects, and accessing proofs of concept.

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Deliverables
• 1.2 Study Assumptions
• 1.3 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

• 4.1 Market Overview
• 4.2 Market Drivers
  • 4.2.1 Adopting artificial intelligence (AI) and cloud management is eventually helping organizations meet various functional business requirements while driving business process optimization.
  • 4.2.2 The growing preference for outsourcing management functions to cloud service providers and managed service providers is expected to drive market growth.
• 4.3 Market Restraints
  • 4.3.1 The market's need for more skilled labor is a significant challenge. Understanding customer requirements and selecting the best testing method required specialized knowledge.
• 4.4 Value Chain / Supply Chain Analysis
• 4.5 Porter's Five Forces Analysis
  • 4.5.1 Bargaining Power of Buyers/Consumers
  • 4.5.2 Bargaining Power of Suppliers
  • 4.5.3 Threat of New Entrants
  • 4.5.4 Threat of Substitute Products
  • 4.5.5 Intensity of Competitive Rivalry
• 4.6 PESTLE Analysis

5 MARKET SEGMENTATION

• 5.1 Type of Delivery Model
  • 5.1.1 Onshore
  • 5.1.2 Offshore
• 5.2 Size of Organization
  • 5.2.1 Small & Medium Enterprises
  • 5.2.2 Large Enterprises
• 5.3 End-user Vertical
  • 5.3.1 Healthcare
  • 5.3.2 BFSI
  • 5.3.3 Telecom and IT
  • 5.3.4 Retail
  • 5.3.5 Government
  • 5.3.6 Other End-user Verticals
• 5.4 Geography
  • 5.4.1 North America
  • 5.4.2 Europe
  • 5.4.3 Asia-Pacific
  • 5.4.4 South America
  • 5.4.5 Middle East & Africa

6 COMPETITIVE LANDSCAPE

• 6.1 Vendor Market Share
• 6.2 Mergers & Acquisitions
• 6.3 Company Profiles
  • 6.3.1 Capgemini SE
  • 6.3.2 Cognizant
  • 6.3.3 Hexaware Technologies
  • 6.3.4 Testhouse Ltd.
  • 6.3.5 Wipro Limited
  • 6.3.6 Infosys Limited
  • 6.3.7 TATA Consultancy Services Limited
  • 6.3.8 QualiTest
  • 6.3.9 International Business Machines Corporation (IBM)
  • 6.3.10 Accenture Plc

7 MARKET OPPORTUNITIES AND FUTURE TRENDS