银行维护支援与服务：市场占有率分析、产业趋势与统计、成长预测（2024-2029）

银行维护支援和服务市场规模预计到 2024 年为 110.6 亿美元，预计到 2029 年将达到 150.1 亿美元，在预测期内（2024-2029 年）增加 63 亿美元，复合年增长率为 %。

生活在新兴经济体的人口数量正在迅速增加，人们越来越关注改善客户的分店体验。

主要亮点

• 银行维护支援和服务可显着减少银行停机时间和营运成本。本公司提供可简化整体资金管理流程的产品和解决方案。这些产品和服务实现了现金处理和处理的自动化，从而增加了产出，减少了开支，并使银行能够腾出员工来专注于提高客户满意度和其他重要业务。您将能够更有效地使用它。因此，银行业对帮助台支援、软体支援和硬体维护服务的需求不断增长。
• 新兴国家人口的快速成长以及对改善客户分店体验的重视，显着增加了对银行硬体维护、软体支援和服务台支援服务的需求。他们也预计将使用自助服务。 ATM、现金存款机、银行自助服务终端和数数位电子看板系统等银行设备将需要增加维护和支援服务。预计这些也将对预测期内的收益产生重大影响。
• 为了在国际上扩展其服务并帮助这些机构改善客户体验，服务供应商与全球范围内的许多银行机构合作。因此，银行的硬体维护、软体支援和服务台支援服务市场预计在未来几年将成长更快。大量的研发费用也有扩大市场的潜力。
• 现有参与者之间的竞争以及刚进入的新竞争对手的威胁可能会减缓市场成长率。由于新进业者和现有企业之间的激烈竞争，银行硬体维护、软体支援和帮助台支援服务市场预计在未来几年将面临许多挑战。
• COVID-19感染疾病期间世界各地推出的封锁和检疫规则迫使许多企业和组织暂停业务一段时间。然而，银行业仍在运作，分店仍需要维护服务，以确保员工的健康和安全，并防止病毒进入银行。
• 例如，维护服务 BS/2 负责银行设备的所有维护，即使有检疫规则。俄罗斯和乌克兰之间的战争也为整个包装生态系统带来了变化。

银行维护支援和服务市场趋势

硬体支援预计将发挥重要的市场占有率

• BFSI 部门面临的最大挑战是改善银行分店的客户体验并减少排队等待时间。因此，一些银行正在努力透过引进 ATM 机、现金存款等自助服务设备来实现某些任务的自动化。
• 此类设备促进了各种银行业务，例如余额查询、汇款、支票存款和现金提领。这些设备使银行家能够消除网点排长分店的情况，提高客户管理效率，同时减少等待时间。
• 例如，CashLink Global Systems 的 ATM 服务业务为客户提供众多服务，包括 ATM 安装和拆卸、搬迁、运输、搬运、测试、性能验证、操作培训和 SLM。

亚太地区预计将出现显着成长

• 预计亚太地区在预测期内将高速成长。这是因为银行和其他金融服务组织越来越多地使用自助服务技术来提高其市场占有率。该地区的多家银行机构越来越多地引入组织维护、维修和支援服务，以增强其组织能力。客户体验。
• 与欧洲、中东和非洲和美洲相比，亚太地区对 BaaS 服务的需求更高。欧洲、中东和非洲和美洲地区只有 80% 的高阶主管正在使用或计划使用 BaaS 解决方案，而亚太地区有 88% 的高阶主管正在使用或计划使用 BaaS 解决方案。这包括银行、医疗保健、零售和科技。
• BaaS 生态系统中的主要参与者（分销商、推动者和提供者）希望增加对 BaaS 的投资和连接，因为 BaaS 行业预计在未来五年内每年将以 50% 以上的速度增长。我是。随着越来越多的最终用户使用易于使用并帮助银行和其他服务供应商降低成本的尖端数位银行业务解决方案，该市场正在不断增长。这是由于银行和金融服务业法规环境的变化所致。

银行维护支援和服务业概览

全球多家领先服务供应商的存在增强了银行维护支援和服务市场的竞争形势。服务供应商与世界各地的多家银行机构合作，扩展其服务并帮助这些机构改善客户体验。

其他福利

• Excel 格式的市场预测 (ME) 表
• 3 个月分析师支持

目录

第一章 简介

• 研究先决条件与市场研究
• 调查范围

第二章调查方法

第三章执行摘要

第四章市场动态

• 市场概况
• 市场驱动因素
  • 更重视在 BFSI 产业提供增强的分店客户经验
  • 自助服务机的采用率增加
• 市场限制因素
  • 更多采用数位银行业务解决方案
• 产业吸引力－波特五力分析
  • 供应商的议价能力
  • 买方议价能力
  • 新进入者的威胁
  • 替代产品的威胁
  • 竞争公司之间的敌意强度
• 评估 COVID-19感染疾病对市场的影响

第五章市场区隔

• 按成分
  • 硬体维护支援和服务
  • 软体维护支援和服务
• 地区
  • 北美洲
  • 欧洲
  • 亚太地区
  • 拉丁美洲
  • 中东和非洲

第六章 竞争形势

• 公司简介
  • CeleritiFinTech
  • Diebold Nixdorf, Inc.
  • CashLink Global Systems Pvt. Ltd.
  • NCR Corporation
  • Cardtronics Inc.
  • Glory Global Solutions（International）Limited

第七章 投资分析

第八章市场机会及未来趋势

The Banking Maintenance Support & Services Market size is estimated at USD 11.06 billion in 2024, and is expected to reach USD 15.01 billion by 2029, growing at a CAGR of 6.30% during the forecast period (2024-2029).

The number of people living in emerging economies is growing very quickly, and more and more attention is being paid to improving the in-branch experience for customers.

Key Highlights

• Banking maintenance support and services significantly lower banks' downtime and operating costs. Businesses offer products and solutions that simplify cash management processes across the board. These goods and services automate the handling and processing of cash, which boosts output, reduces expenses, and allows the bank to make better use of its employees by putting more emphasis on enhancing customer satisfaction and other vital tasks. As a result, there is a high demand for helpdesk support, software support, and hardware maintenance services in the banking industry.
• The fast growth of populations in developing countries and the focus on improving the in-branch experiences of customers have greatly increased the need for banking hardware maintenance, software support, and helpdesk support services.Also, it is expected that the use of self-service equipment in banks, like ATMs, cash deposit machines, banking kiosks, and digital signage systems, will increase the need for maintenance and support services. Also, it is expected that these things will make a big difference in revenue during the forecast period.
• In order to expand their services internationally and help these institutions improve their customer experiences, the service providers have teamed up with a number of banking institutions on a global scale. This will make the market for hardware maintenance, software support, and helpdesk support services for banks grow faster over the next few years. High research and development expenditures also present a wealth of market expansion potential.
• The growth rate of the market could be slowed down by competition between current players and threats from new competitors who are just starting out. Due to the fierce competition between new entrants and established firms, the market for banking hardware maintenance, software support, and helpdesk support services is expected to face a lot of problems over the next few years.
• During the COVID-19 pandemic, many businesses and organizations had to stop working for a while because of lockdown and quarantine rules that were put in place all over the world. But the banking industry was still running, which meant that maintenance services were still needed in the branches to keep employees healthy and safe and stop viruses from getting into the banks.
• For example, BS/2, which is a maintenance service, took care of all the maintenance for banking equipment even when quarantine rules were in place. The war between Russia and Ukraine has also changed the packaging ecosystem as a whole.

Banking Maintenance Support & Services Market Trends

Hardware Support Expected to Exhibit Significant Market Share

• The BFSI sector's biggest challenge is to improve the customer experience at bank branches and reduce the amount of time spent waiting in lines.For this reason, several banks are making efforts to automate several tasks by deploying self-service devices such as ATMs, cash deposit machines, banking kiosks, digital signage systems, and many more.
• Such devices foster ease in performing several banking activities, such as balance inquiries, money transfers, check deposits, cash withdrawals, and many more. These devices allow the bankers to eliminate long queues at the branches, reducing wait times while increasing their efficiency in managing their customers.
• For example, CashLink Global Systems' ATM Service business offers a number of services to its customers, such as ATM installation and removal, relocation, transportation, handling, testing, commissioning, operational training, and SLM.

Asia-Pacific Expected to Grow Significantly

• During the forecast period, the Asia-Pacific region is expected to grow at a high rate. This is because banks and other financial service organizations are using self-service technologies more and more to improve their market presence.Several banking institutions in the region are increasingly adopting maintenance, repair, and support services for their organizations to augment their ability to enhance the customer experience.
• In comparison to EMEA and the Americas, the demand for BaaS services is higher in APAC. Compared to EMEA and the Americas, where only 80% of senior executives use or plan to use BaaS solutions, 88% of senior executives in APAC do so or plan to do so. This includes banking, healthcare, retail, and technology.
• The main players in the BaaS ecosystem (distributors, enablers, and providers) want to increase their BaaS investments and connections because they predict that the BaaS industry will grow at a rate of more than 50% annually over the next five years. The market is growing because more and more end users are using cutting-edge digital banking solutions that are easy to use and help banks and other service providers save money. This is due to the banking and financial services industry's shifting regulatory environment.

Banking Maintenance Support & Services Industry Overview

The competitive landscape of the banking maintenance, support, and service market is consolidated due to the presence of a few major service providers worldwide. The service providers are partnering with several banking institutions globally to expand their services and help these institutions enhance their customer experiences.

In March 2022, Kyash, a Tokyo-based mobile finance software company, raised USD 41.2 million in Series D fundraising (4.9 billion yen). Japan Post Investment Corporation, Block (previously known as Square), Greyhound Capital, SMBC Nikko Securities, Altos Ventures, Goodwater Capital, StepStone Group, JAFCO Group, Mitsui Sumitomo Insurance Capital, and other investors participated in the round.

In January 2022, OneConnect Financial Technology Co., Ltd., a leading technology-as-a-service platform for financial institutions, announced that it had formed a strategic alliance with Chengfang Financial Technology Co., Ltd., a financial technology company started by the People's Bank of China. Under the terms of the agreement, OneConnect and Chengfang Financial Technology will work together to find new uses for data privacy technology in bank surveillance systems, promote the introduction and sharing of new data standards, and find the financial data collaboration and circulation models that businesses need to meet the requirements for secure cloud computing.

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions & Market Study
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

• 4.1 Market Overview
• 4.2 Market Drivers
  • 4.2.1 Increased Focus on Providing Enhanced In-Branch Customer Experience in the BFSI Industry
  • 4.2.2 Increasing Adoption of Self-service Machines
• 4.3 Market Restraints
  • 4.3.1 Increasing Adoption of Digital Banking Solutions
• 4.4 Industry Attractiveness - Porter's Five Forces Analysis
  • 4.4.1 Bargaining Power of Suppliers
  • 4.4.2 Bargaining Power of Buyers/Consumers
  • 4.4.3 Threat of New Entrants
  • 4.4.4 Threat of Substitute Products
  • 4.4.5 Intensity of Competitive Rivalry
• 4.5 Assessment of Impact of COVID-19 on the Market

5 MARKET SEGMENTATION

• 5.1 By Component
  • 5.1.1 Hardware Maintenance Support and Services
  • 5.1.2 Software Maintenance Support and Services
• 5.2 Geography
  • 5.2.1 North America
  • 5.2.2 Europe
  • 5.2.3 Asia-Pacific
  • 5.2.4 Latin America
  • 5.2.5 Middle-East & Africa

6 COMPETITIVE LANDSCAPE

• 6.1 Company Profiles
  • 6.1.1 CeleritiFinTech
  • 6.1.2 Diebold Nixdorf, Inc.
  • 6.1.3 CashLink Global Systems Pvt. Ltd.
  • 6.1.4 NCR Corporation
  • 6.1.5 Cardtronics Inc.
  • 6.1.6 Glory Global Solutions (International) Limited

7 INVESTMENT ANALYSIS

8 MARKET OPPORTUNITIES AND FUTURE TRENDS