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市场调查报告书
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1445651

多供应商支援服务：市场占有率分析、产业趋势与统计、成长预测（2024-2029）

Multi Vendor Support Services - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 129 Pages | 商品交期: 2-3个工作天内

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简介目录

多供应商支援服务市场规模预计到 2024 年为 588.9 亿美元，预计到 2029 年将达到 735.7 亿美元，在预测期内（2024-2029 年）成长 4.55%。复合年增长率为

多供应商支援服务 - 市场

多供应商支援服务可协助任何公司简化 IT 管理，将多个供应商合约简化为单一供应商，并拥有维护所有IT基础设施的专业知识。因此，多供应商支援可以简化整个 IT 环境中的问题识别和解决，从而减少停机时间。企业对先进解决方案的开发和接受度显着增加。这些多供应商支援服务有助于降低与管理多个 IT 解决方案和服务相关的风险，同时改善生产和日常业务的顺利进行。这增加了全球对多供应商支援服务的需求。

主要亮点

  • 与过去几年的IT基础设施转型期不同，严格的预算限制和资本支出的减少正在促使许多公司转向第三方、多供应商维护提供者。希望在保持成本效益的同时做更多事情的公司正在寻求第三方维护，以限制解决方案和服务支出，同时保持传统的运作和效能。
  • 在预测期内，云端、物联网平台、容器、DevOps 和巨量资料IT 服务预计将为多供应商支援服务供应商带来巨大潜力。世界各地的企业和政府机构正在从传统环境转向将更多业务关键型工作负载和运算实例放置在云端。
  • 此外，物联网、云端和巨量资料分析的采用正在多个组织中迅速增加，作为其数位转型策略的关键部分，这也增加了资料中心的负担，从而导致市场成长。在当前情况下，资料中心比以往任何时候都更加复杂，拥有数千个元件。在这种充满挑战的环境中，生命週期维护至关重要，但 IT相关人员平衡效能和成本也极为困难。这就是为什么生命週期维护对当今企业的管理员来说是一个令人头痛的问题。他们与数十家供应商签订了维护合同，每个供应商都拥有多种类型的设备。随着多供应商支援服务的日益普及，资料中心生命週期维护变得更加易于管理且更具成本效益。
  • 随着公司IT基础设施添加新技术、更新服务等级、续订新的支援合约以及与每个供应商续订保修，支援多供应商支援环境的挑战迅速增长。不断变化的挑战变得更加困难。为了解决这些出现的问题，戴尔科技集团等技术供应商提供的全面支援管理提供了多供应商支援服务。这不仅可以降低整个 IT 组织的成本并提高生产力，还可以减轻已经每天管理过多管理任务的资源的压力。
  • COVID-19感染疾病导致世界各地远距工作激增。多供应商支援服务供应商正在利用这个机会解决公司问题并维持一个稳定的工作环境。例如，IBM Cloud 解决方案透过灵活、安全的云端和数位服务实现虚拟、行动性、协作和支持，帮助企业无缝过渡到小型企业。在远距工作环境中，IBM公司的智慧网路支援提供了一种主动支援模式，利用思科详细的知识库来帮助使用者在问题发生并影响业务营运之前识别问题。我们将透过这种方式为您提供协助。

多供应商支援服务市场趋势

预计 IT 和通讯业在预测期内将显着成长

  • 由于各种技术的高采用率、BYOD政策的日益采用（使业务运营更加舒适和可控）以及对多供应商支援服务的需求不断增长，IT和通讯行业已成为多供应商支援服务的重要领域。供应商支援服务。由于组织之间资料的快速成长而带来的高端安全性。
  • 过去几年，通讯业经历了显着成长。电信业者始终面临以低成本提供创新服务的压力，以便在竞争激烈的市场中留住客户。为了应对复杂的竞争环境，多供应商支援服务受到通讯业者的广泛追捧。
  • 多供应商 SD-WAN 服务的采用也显着增加。这包括对 uCPE 平台的全面检验以及与各种软体服务链的集成，包括安全性、路由、SDN 交换、vBNG/vCGNAT、NFV 和服务保证。为了满足多供应商网路的需求，台湾 Lanner 推出了开放且可互通的 uCPE 平台，该平台提供多核心运算能力、加密加速引擎和支援 WiFi/LTE/5G 的连接。产品。
  • 企业必须从集中式 IT 范例转向分散式 IT 范例，以实现其云端、劳动力和应用程式转型目标。企业在使用传统的网路、安全和营运方法时遇到了困难，包括过时的远端存取、VPN 连接、低效的云端/SaaS 存取、不合格的应用程式品质以及安全性降低。
  • 在 Aruba Networks 和 Ponemon Institute 去年进行的一项调查中，64% 的北美受访者表示他们熟悉零信任，47% 的受访者表示他们熟悉 SASE。一般来说，受访者很少接触 SD-WAN。安全性通讯协定是使用 SASE 和零信任等安全架构来实现的。外围安全的概念通常称为零信任安全模型，假设设备预设不受信任。

预计北美将推动该市场的显着成长。

  • 北美区域市场成长的主要推动力是技术供应商的大量存在。这些公司专注于建立合作伙伴关係、併购和收购，并提供创新解决方案，以保持在区域和全球竞争形势中的地位。美国等国家为北美市场的成长做出了巨大贡献。由于IT基础设施形势的变化，特别是中小企业（SME）对外包IT解决方案和服务的持续关注，美国市场正在不断成长。
  • 家庭医疗保健中医疗设备的使用增加，外科手术从住院转移到门诊病人，以及 MVS 提供者和医疗保健机构对技术的接受程度不断提高。 MVS 市场预计将从传统的设备维护和维修服务模式转变为提供咨询、分析、IT 解决方案、库存管理和网路安全等专业服务的完全託管服务模式。
  • IT基础设施的快速变化是推动MVSS市场扩张的关键因素。 IT基础设施的规模和复杂性正在迅速增加。这是因为需要更大、更好的网路、伺服器和储存设备来满足不断增长的运算需求。组织正在利用云端、容器、物联网和其他技术逐步实现业务数位化，以满足不断增长的业务任务需求。
  • 在美国和加拿大，多重云端环境的使用显着增加，客户严重依赖一种云，偶尔使用另一种云。 MSP 可以透过提供计量型的服务定价模式来提供巨大的机会。这也将促进该地区多供应商支援服务市场的成长。
  • 此外，物联网在各个行业和部门的快速整合预计将增加智慧设备的普及。预计这将推动託管多供应商服务的采用和整合，从而推动市场成长。

多供应商支援服务产业概述

多供应商支援服务市场竞争适度，由许多全球和区域参与者组成。这些公司占据了重要的市场占有率，并致力于扩大全球客户群。这些供应商专注于研发活动、策略联盟以及其他有机和无机成长策略，以在预测期内获得竞争优势。

  • 2022 年 11 月 - 企业对应用程式进行现代化改造，实施多重云端和 SaaS，并使用户能够从职场、家庭和其他位置存取这些应用程式以保持竞争力。为了帮助企业向任何站点、分店、家庭、任何网路和任何设备交付应用程式、资料和服务，无论它们位于何处，VMware, Inc. 推出了下一代 SD-WAN 解决方案。这包括新的 SD-WAN 客户端。

其他福利

  • Excel 格式的市场预测 (ME) 表
  • 3 个月分析师支持

目录

第一章简介

  • 研究假设和市场定义
  • 调查范围

第二章调查方法

第三章执行摘要

第四章市场洞察

  • 市场概况
  • 产业吸引力－波特五力分析
    • 新进入者的威胁
    • 买方议价能力
    • 供应商的议价能力
    • 替代产品的威胁
    • 竞争公司之间敌对的强度

第五章市场动态

  • 市场驱动因素
    • OEM服务的维修成本上升
  • 市场挑战
    • 对安全和隐私问题的担忧

第六章 COVID-19 疾病对多供应商支援服务市场的影响

第七章市场区隔

  • 服务类型
    • 专业的
    • 管理
  • 公司规模
    • 中小企业
    • 大公司
  • 最终用户产业
    • 资讯科技和通讯
    • BFSI
    • 卫生保健
    • 能源和电力
    • 工业製造
    • 其他（零售、媒体与娱乐、旅游）
  • 地区
    • 北美洲
    • 欧洲
    • 亚太地区
    • 拉丁美洲
    • 中东和非洲

第八章 竞争讯息

  • 公司简介
    • IBM Corporation
    • Oracle Corporation
    • Microsoft Corporation
    • Clear Technologies, Inc.
    • Dell Technologies Inc
    • Evernex Group SAS
    • Hewlett Packard Enterprise Co
    • Quantum Corp
    • Blue Sky Group Ltd
    • Softcat plc
    • NetApp Inc.

第九章投资分析

第10章市场的未来

简介目录
Product Code: 70786

The Multi Vendor Support Services Market size is estimated at USD 58.89 billion in 2024, and is expected to reach USD 73.57 billion by 2029, growing at a CAGR of 4.55% during the forecast period (2024-2029).

Multi Vendor Support Services - Market

Multi-vendor support services can help any business to simplify IT management from multiple vendor contracts to a single vendor with expertise to maintain all the IT infrastructure. Therefore, multi-vendor support reduces downtime by streamlining problem identification and solving across the entire IT environment. There is a significant increase in the development and acceptance of advanced solutions among businesses. These multi-vendor support services help to decrease the risk associated with managing several IT solutions and services while improving smooth production or daily work. This is bolstering the demand for multi-vendor support services across the world.

Key Highlights

  • Unlike the last couple of IT infrastructure transition years, many businesses are shifting towards the third-party multi-vendor maintenance provider because of the severe budget constraints and reductions in the CAPEX. Enterprises seeking to do more while keeping it cost-efficient are interested in third-party maintenance to limit their solutions and service expenditures while retaining their conventional uptime and performance.
  • The IT services for cloud, IoT platforms, containers, DevOps, and Big Data are expected to hold tremendous potential for the multi-vendor support service providers in the forecast period. Enterprises and government organizations worldwide are moving from conventional environments to placing more work-critical workloads and compute instances into the cloud.
  • Further, owing to the rapidly increasing adoption of IoT, cloud, and Big data Analytics across multiple organizations as a significant part of their digital transformation strategy, the burden on the data centers is also increasing, leading to the market's growth. In the current scenario, data centers are more complex than ever, with thousands of components. Lifecycle maintenance in this difficult environment is essential, but it is also very challenging as IT players work to balance performance and cost. This is why lifecycle maintenance is an admin headache for today's enterprises. They have maintenance contracts with dozens of vendors, each with multiple types of equipment. With the increasing adoption of multi-vendor support services, the lifecycle maintenance of data centers becomes more manageable and cost-effective.
  • The fast-paced and ever-changing challenges of supporting a multi-vendor support environment get exponentially difficult as an enterprise adds new technology to its IT infrastructure, updates levels of service, new support agreements, or updates warranties with each vendor. To solve these arising problems, total support management provided by technology providers like Dell Technologies is offering multi-vendor support services, which not only cut costs and increase productivity across an IT organization but also lower the burden on resources already managing too many daily admin tasks.
  • At the time of the COVID-19 pandemic, remote working has surged worldwide. Multi-vendor support services providers are taking the opportunity to take advantage to solve enterprise problems to maintain a smooth working environment. For example, IBM Cloud solutions can help an enterprise to make a seamless transition to small business with flexible, secure cloud and digital services for virtualization, mobility, collaboration, and support. In the remote working condition, with the help of Cisco's in-depth knowledge base, IBM Corporation's intelligent network support delivers a proactive support model that helps the user to identify problems before they occur and affect enterprise operations.

Multi-Vendor Support Services Market Trends

IT & Telecommunication Vertical is Expected to Grow at a Significant Rate Over the Forecast Period

  • The IT and telecommunication vertical is a significant segment for the multi-vendor support services due to the high rate of various technological adoptions, increased frequency of adoption of the BYOD policy (to make business operations much more comfortable and controllable), and growing need for high-end security due to the rapidly increasing data among the organizations.
  • The telecom industry has observed extensive growth during the past few years. Telecommunication companies are constantly pressured to deliver innovative services at lower costs to retain their customers in the competitive market. Multi-vendor support services have become a widespread demand for operators to address a complex and competitive environment.
  • The deployment of multi-vendor SD-WAN services is also increasing at a significant rate. This involves comprehensive validation and integration of the uCPE platform with a wide range of software service chaining, including security, routing, SDN switching, vBNG/vCGNAT, NFV, and service assurance. To meet the demand for multi-vendor networks, Lanner, a Taiwan-based company, offers a wide range of open, interoperable uCPE platforms that offer multi-core computing power, crypto acceleration engines, and WiFi/LTE/5G-ready connectivity.
  • An enterprise must transition from a centralized to a distributed IT paradigm to undertake these cloud, workforce, and application transformation objectives. Businesses will experience difficulties using conventional networking, security, and operational methods, such as old-fashioned remote access, VPN connectivity, ineffective cloud/SaaS access, subpar application quality, and compromised safety.
  • In the last year, 64% of North American respondents to a survey by Aruba Networks and Ponemon Institute said they were familiar with zero trust, while 47% said they were aware of SASE. In general, respondents had little exposure to SD-WAN. Security protocols are implemented using security architectures like SASE and zero trust. The notion of perimeter security commonly referred to as the zero-trust security model holds that devices are not trusted by default.

North America to account for significant market growth.

  • The primary driver for the North American geographic segment's growth is the significant presence of technology providers. These players focus on entering into partnerships, merger acquisitions, and innovative solutions offerings to stay in the regional and globally competitive landscape. Countries like the US are significant contributors to the growth of the North American market segment. The US market is growing due to the changing IT infrastructure landscape, especially in small and medium enterprises (SMEs) continually focusing on outsourcing IT solutions and services.
  • The growing use of medical equipment in home healthcare, the transition of surgical procedures from inpatient to outpatient settings, and the increased technology acceptance by MVS providers and healthcare facilities. The MVS market is anticipated to transform from a conventional equipment maintenance and repair service-based model to a fully managed service model due to professional services like consulting, analytics, IT solutions, inventory management, and cybersecurity.
  • The quick changes in IT infrastructure are the primary elements fueling the MVSS market expansion. The size and complexity of IT infrastructure are proliferating. This is because larger and better networks, servers, and storage devices are required to meet the growing computing demands. Organizations are progressively digitalizing their operations using the cloud, container, IoT, and other technologies to satisfy the increased needs of business tasks.
  • The use of multi-cloud environments sees massive growth in the United States and Canada, wherein clients rely on one cloud massively while using the other sporadically. MSPs can offer a great opportunity by giving consumption-based service pricing models. This will also boost the growth of the multi-vendor support services market in the region.
  • Furthermore, the penetration of smart devices is expected to increase, owing to the rapid integration of IoT across various industries and sectors. This is projected to propel the adoption and incorporation of managed multi-vendor services, thereby fueling the market's growth.

Multi-Vendor Support Services Industry Overview

The multi-vendor support services market is moderately competitive and consists of many global and regional players. These players account for a considerable market share and focus on expanding their client base globally. These vendors focus on research and development activities, strategic alliances, and other organic & inorganic growth strategies to earn a competitive edge over the forecast period.

  • In November 2022 - Enterprises are modernizing their applications, implementing multi-cloud and SaaS, and enabling users to access these applications from the workplace, home, or elsewhere to remain competitive. To assist businesses in delivering apps, data, and services-no matter where they are located-to the site, branch, and home, across any network, to any device, VMware, Inc. revealed its next-generation SD-WAN solution, which includes a new SD-WAN Client.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Threat of New Entrants
    • 4.2.2 Bargaining Power of Buyers/Consumers
    • 4.2.3 Bargaining Power of Suppliers
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Rising Maintenance Cost of OEM Services
  • 5.2 Market Challenges
    • 5.2.1 Concern Over Security and Privacy Issues

6 IMPACT OF COVID-19 ON THE MULTI VENDOR SUPPORT SERVICES MARKET

7 MARKET SEGMENTATION

  • 7.1 Service Type
    • 7.1.1 Professional
    • 7.1.2 Managed
  • 7.2 Enterprise Size
    • 7.2.1 Small & Medium Enterprises
    • 7.2.2 Large Enterprises
  • 7.3 End-user Verticals
    • 7.3.1 IT & Telecommunication
    • 7.3.2 BFSI
    • 7.3.3 Healthcare
    • 7.3.4 Energy & Power
    • 7.3.5 Industrial Manufacturing
    • 7.3.6 Others (Retail, Media & Entertainment, Travel & Tourism)
  • 7.4 Geography
    • 7.4.1 North America
    • 7.4.2 Europe
    • 7.4.3 Asia Pacific
    • 7.4.4 Latin America
    • 7.4.5 Middle East and Africa

8 COMPETITIVE INTELLIGENCE

  • 8.1 Company Profiles*
    • 8.1.1 IBM Corporation
    • 8.1.2 Oracle Corporation
    • 8.1.3 Microsoft Corporation
    • 8.1.4 Clear Technologies, Inc.
    • 8.1.5 Dell Technologies Inc
    • 8.1.6 Evernex Group SAS
    • 8.1.7 Hewlett Packard Enterprise Co
    • 8.1.8 Quantum Corp
    • 8.1.9 Blue Sky Group Ltd
    • 8.1.10 Softcat plc
    • 8.1.11 NetApp Inc.

9 INVESTMENT ANALYSIS

10 FUTURE OF THE MARKET