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市场调查报告书
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1549759

IT 外包：市场占有率分析、产业趋势与统计、成长预测（2024-2029）

IT Outsourcing - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 191 Pages | 商品交期: 2-3个工作天内

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简介目录

IT外包市场规模预计到2024年为6,176.9亿美元，预计到2029年将达到8065.3亿美元，在预测期内（2024-2029年）复合年增长率为5.48%。

IT外包市场

主要亮点

  • 资讯科技已成为大多数组织的竞争优势。云端迁移和云端服务选项使 IT 外包不仅仅是一个节省成本的过程。因此，这种新形式主要是由客户体验、业务成长和竞争破坏等组织动机所驱动的。
  • 更重要的是，新的小型组织日益增长的偏好导致市场领先的供应商越来越注重寻找将离岸团队与现场团队整合的方法。小型供应商的另一个重要方面是他们提供的服务的灵活性。
  • 越来越多的公司寻求简化业务营运并专注于关键的收益活动，外包 IT 服务以建立保护资料的安全IT基础设施。企业正在部署市场参与者在 IT 服务方面的专业知识，以降低整个组织内与资料相关的风险。 BFSI 行业正在推动市场发展，因为招募高技能专业人员需要时间。为了降低整体成本，公司正在投资外包解决方案。
  • 然而，云端和基于伺服器的服务缺乏资料安全性正在阻碍市场成长。云端基础的服务带来了许多独特的安全问题和挑战。资料通常储存在第三方供应商处，并可透过云端上的网际网路存取。这限制了资料的可见性和控制。然而，对高效和扩充性基础设施的需求不断增长以及向云端迁移的增加正在推动市场发展。

IT外包市场趋势

BFSI 是业界最大的

  • 银行、金融服务和保险 (BFSI) 是技术采用发生重大变化的关键终端用户产业之一，这主要是由于疫情和竞争格局的变化。
  • 金融机构越来越多地将流程和服务外包给第三方。银行可以外包从邮寄宣传活动到付款处理的一切事务。银行只有拥有强大而全面的内部IT部门或值得信赖的外部合作伙伴，才能生存并吸引客户。例如，2023年3月，数位和产品开发公司Orion Innovation宣布收购金融机构的银行实施合作伙伴Banktech Software Services Limited，利用Orion的专业知识、开放银行解决方案和实施能力，这将补充Banktech的金融业务。服务。
  • BFSI 产业也在云端转移，创造了新的市场机会。根据 Google Cloud 最近进行的一项调查，大约 41.4% 的全球技术和商业领袖计划投资云端基础的服务来管理其工作负载。 Flexera software 的资料也显示，2022 年和 2023 年 IT 支出将成长，其中软体产业支出成长 18%，其次是云端服务，2023 年支出成长 16%。
  • 现代客户需要更个人化和简化的银行服务存取方式。相信您的 IT 外包商能够过渡到可在任何装置上提供无缝存取的全通路平台。此外，这些平台有助于即时资料收集和分析，使金融机构能够改善客户体验。因此，此类发展正在推动银行 IT 外包。
  • 总体而言，BFSI 行业对 IT 外包服务的需求是由先进的网路安全、数位转型、不断提高的监管合规性以及满足不断变化的客户期望和行业趋势的创新解决方案的需求所推动的。

亚太地区预计将主导市场

  • 中国是亚太地区重要的外包目的地之一。外包产业正在考虑美国大多数企业认为有吸引力的好处。降低开发成本对于维持外包的实际效益起着关键作用。
  • 中国努力透过数位化和工业化从（廉价）就业製造业向高端工业生产转型。商务部资料显示，2023年中国服务外包产业呈现成长态势。企业签订外包合约金额4,040亿美元，较上年成长17.6%。
  • 印度是一个相当成熟的全球IT外包目的地，选择范围广泛。由于对熟练软体开发人员的需求不断增长，该国的IT外包公司正在全球迅速扩张。成本和强大的技能库在该国的市场主导地位中发挥关键作用。
  • 在日本，随着IT技术的进步，云端运算、资料保护、网路安全等国内业务领域的IT外包范围不断扩大。云端运算服务的使用正在增加，因为它们能够在不需要大量基础设施投资的情况下提供业务功能。
  • 总体而言，随着市场的持续发展，该地区国家预计在未来几年将大幅成长。此外，该地区的资料中心建筑正在推动巨大的需求。此外，随着资料中心市场的不断成熟，基础设施升级带来的巨额收益将推动该地区的 IT 外包。

IT外包产业概况

IT 外包市场呈现明显的分散性，主要产业参与者包括： IBM 公司、DXC Technologies、Accenture PLC、NTT Corporation 和 Infosys Limited 采取各种策略（例如建立合作伙伴关係和寻求收购）来增强其产品组合并建立可持续的竞争优势。

  • 2023 年 11 月，全球技术服务公司 DXC Technology 与数位工作流程公司 ServiceNow 宣布建立策略合作伙伴关係，以变革全球客户服务和工作流程管理。两家公司的目标是将 ServiceNow 的 ITSM Pro 和流程挖掘解决方案中的高级分析和人工智慧整合到 DXC 平台 X 中，以推动共同客户的创新。
  • 2023 年 7 月，NTT 资料（数位业务和 IT 服务领域的全球领导者）宣布推出安全管理外包服务，旨在预防网路攻击事件并在事件发生时最大程度地减少损失。该服务于 2023 年 7 月在日本推出，并在本财年（2024 年 3 月）内扩展到全球范围。
  • 2023 年 6 月，Infosys 收购了 Dansk Bank 在印度的 IT 业务，作为一项为期五年、价值 4.54 亿美元的 IT 外包交易的一部分，该交易专注于数位转型。透过这项协议，该公司将人工智慧引入其服务中。

其他好处

  • Excel 格式的市场预测 (ME) 表
  • 3 个月的分析师支持

目录

第一章简介

  • 研究假设和市场定义
  • 调查范围

第二章调查方法

第三章执行摘要

第四章市场动态

  • 市场概况
  • 市场驱动因素
    • 对高效、扩充性的IT基础设施的需求不断增长
    • 越来越多的组织透过依赖外包供应商将 IT 视为实现差异化的手段
    • 持续迁移到云端并采用虚拟基础设施
  • 市场挑战
    • 市场碎片化和资料外洩增加
    • IT 结构的动态需求影响最终用户的客製化成本
  • COVID-19 对 IT 外包产业的影响
  • 产业吸引力－波特五力分析
    • 新进入者的威胁
    • 买方议价能力
    • 供应商的议价能力
    • 替代品的威胁
    • 竞争公司之间敌对关係的强度

第五章市场分析

  • 在岸和境外外包的趋势
  • 外包产业细分－BPO与IT外包比较
  • IT 解决方案商品化的影响
  • IT外包和託管服务产业分析
  • 主要IT外包细分领域—应用程式和基础设施
  • 数位转型的影响与「即服务」模式的出现

第六章 市场细分

  • 按组织规模
    • 小型企业
    • 大公司
  • 按最终用户产业
    • BFSI
    • 卫生保健
    • 媒体/通讯
    • 零售/电子商务
    • 製造业
    • 其他最终用户产业
  • 按地区
    • 北美洲
      • 美国
      • 加拿大
    • 欧洲
      • 英国
      • 德国
      • 法国
      • 义大利
      • 西班牙
      • 波兰
      • 比利时
      • 荷兰
      • 卢森堡
      • 瑞典
      • 丹麦
      • 挪威
      • 芬兰
      • 冰岛
    • 亚洲
      • 中国
      • 印度
      • 日本
      • 印尼
      • 越南
      • 马来西亚
      • 韩国
    • 拉丁美洲
      • 巴西
      • 墨西哥
      • 哥伦比亚
    • 中东/非洲
      • GCC
      • 南非
      • 土耳其

第七章 竞争格局

  • 公司简介
    • IBM Corporation
    • DXC Technologies
    • Accenture PLC
    • NTT Corporation
    • Infosys Limited
    • Tata Consultancy Services
    • Cognizant Technology Solutions Corporation
    • Capgemini SE
    • Wipro Limited
    • Andela Inc.
    • Wns Holding Ltd
    • Pointwest Technologies
    • ATOS SE
    • Amadeus IT Group
    • Specialist Computer Centres（SCC）
    • HCL Technologies Ltd

第八章 全球主要IT外包企业发展相对排名分析

第九章市场展望

简介目录
Product Code: 71441

The IT Outsourcing Market size is estimated at USD 617.69 billion in 2024, and is expected to reach USD 806.53 billion by 2029, growing at a CAGR of 5.48% during the forecast period (2024-2029).

IT Outsourcing - Market

Key Highlights

  • Information technology has become a competitive edge for most organizations. IT outsourcing has become more than a simple cost-reduction process with cloud migrations and cloud service options. Therefore, this new form is mainly driven by organizational motivations in terms of customer experience, business growth, and competitive disruption.
  • More importantly, such a rise in preference among the newer and smaller organizations has led the key vendors of the market to increasingly concentrate on finding a way to integrate the offshore team with the on-site. Another critical aspect driven by small-scale players is the agility in vendor offerings, which refers to the time-to-market.
  • There is a rise in demand by businesses to streamline business operations and focus on crucial activities that are revenue drivers, and outsource IT services for secure IT infrastructure enabling data protection. The businesses deploy market players' expertise in IT services to reduce organization-wide data-related risks. The BFSI sector is driving the market since recruiting specialists with advanced skills is time-consuming. To reduce the overall cost involved, the companies invest in outsourcing solutions.
  • However, the lack of data security in cloud and server-based services is hindering the market's growth. Cloud-based services pose many specific security issues and challenges. Data is usually stored with a third-party provider and can be accessed over the internet in the cloud. This indicates that visibility and control over that data are limited. Nevertheless, growing demand for efficiency and scalable infrastructure and increasing cloud migration are driving the market.

IT Outsourcing Market Trends

BFSI to be the Largest End-user Vertical

  • Banking, financial services, and insurance (BFSI) is one of the major end-user verticals experiencing significant change in technology adoption, mainly due to the conditions brought on by the pandemic and the evolving competitive landscape.
  • Financial organizations are increasingly outsourcing their process and services to third parties. Banks are capable of outsourcing everything from mailing campaigns to payment processing. Banks can only survive and attract customers with a robust and comprehensive in-house IT department or trusted outside partners. For instance, in March 2023, Orion Innovation, a digital and product development firm, announced the acquisition of Banktech Software Services Ltd, a banking implementation partner for financial institutions that will complement Orion's financial services for expertise, open banking solutions, and implementation capabilities to Banktech.
  • The BFSI industry is also shifting toward the cloud, which presents new market opportunities. According to a recent survey by Google Cloud, around 41.4% of global tech and business leaders planned to invest in cloud-based services to manage their workloads. Also, as per data by Flexera software, there was growth in IT spending in 2022 and 2023, and the software industry experienced 18% spending, followed by cloud services with 16% spending in 2023.
  • Modern customers need more personalized and streamlined access to banks' services. The transition to omnichannel platforms, which provide seamless access for all devices, can be carried out by IT outsourcers. Moreover, such platforms facilitate real-time data collection and analysis so that financial institutions can improve customers' experience. Hence, such developments are driving IT outsourcing in the banks.
  • Overall, the BFSI industry's demand for IT outsourcing services will be fueled by the need for advanced cybersecurity, digital transformation, growing regulatory compliance, and innovative solutions to meet evolving customer expectations and industry trends.

Asia-Pacific is Expected to Dominate the Market

  • China is one of the significant outsourcing destinations in the Asia-Pacific. The outsourcing industry considers benefits that the majority of the companies in the United States find attractive. Reduction in development costs plays a critical role in retaining the actual benefits of outsourcing.
  • China has made significant efforts to transition from (cheap) employment manufacturing to high-end industrial production through digitization and industrialization. According to data from the Ministry of Commerce, China's outsourcing industry grew in 2023. The firms signed outsourcing contracts of USD 404 billion, a 17.6% growth from last year.
  • India is a considerably mature global IT outsourcing destination with a vast range of options. IT outsourcing companies in the country are rapidly expanding operations worldwide due to an increasing demand for skilled software developers. The cost aspect and talented skill pool have played a critical role in ensuring the nation's dominance in the market.
  • In Japan, based on recent technological advancements in IT, the scope of IT outsourcing in the country's business sector has expanded to include cloud computing, data protection, and cybersecurity. Owing to the ability to provide business functionality without the need for substantial infrastructure investment, cloud-computing services are increasingly being utilized.
  • Overall, the countries in the region are expected to gain significantly in the coming years as the market continues to develop. In addition, the data center buildings in the region have fueled a significant demand. Also, with the data center market on the verge of maturing, significant revenues in upgrading infrastructure have been poised to develop IT outsourcing in the region.

IT Outsourcing Industry Overview

The IT outsourcing market exhibits significant fragmentation, featuring key industry players such as IBM Corporation, DXC Technologies, Accenture PLC, NTT Corporation, and Infosys Limited. These market participants employ various strategies, such as forming partnerships and pursuing acquisitions, to bolster their product portfolios and establish sustainable competitive advantages.

  • In November 2023, DXC Technology, a global technology service company, and ServiceNow, a digital workflow company, announced a strategic partnership to transform customer service and workflow management globally. They aim to integrate ServiceNow's advanced analytics and AI from its ITSM Pro and process mining solutions into DXC platform X to drive innovation for joint customers.
  • In July 2023, NTT DATA (global digital business and IT service leader) announced the launch of an outsourcing service for security management to prevent cyber attack incidents and minimize damage when incidents occur. The service was launched in Japan in July 2023 and expanded worldwide within the fiscal year (March 2024).
  • In June 2023, Infosys acquired Danske Bank's IT operation in India, part of an IT outsourcing contract worth USD 454 million over five years, to focus on its digital transformation. Through this contract, the company introduced generative artificial intelligence into the services.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Growing Demand for Efficiency and Scalable IT Infrastructure
    • 4.2.2 Organizations are Increasingly Focusing on IT as a means to Gain Differentiation by Relying on Outsourced Vendors
    • 4.2.3 Ongoing Migration Toward the Cloud and Adoption of Virtualized Infrastructure
  • 4.3 Market Challenges
    • 4.3.1 Fragmented Nature of the Market And Growing Incidence of Data Breaches
    • 4.3.2 Dynamic Needs of IT Structure Impacts the Cost of Customization for End Users
  • 4.4 Impact of COVID-19 on the IT Outsourcing Industry
  • 4.5 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.5.1 Threat of New Entrants
    • 4.5.2 Bargaining Power of Buyers
    • 4.5.3 Bargaining Power of Suppliers
    • 4.5.4 Threat of Substitute Products
    • 4.5.5 Intensity of Competitive Rivalry

5 MARKET ANALYSIS

  • 5.1 Trends Related to Onshoring and Offshoring
  • 5.2 Breakdown of Outsourcing Industry - BPO vs IT-based Outsourcing
  • 5.3 Impact of the Ongoing Commodification of IT Solutions
  • 5.4 Analysis of IT Outsourcing and Managed Service Industry
  • 5.5 Breakdown of the Major IT Outsourcing Segments - Application and Infrastructure
  • 5.6 Impact of Digital Transformation and Emergence of "As-a-Service" Model

6 MARKET SEGMENTATION

  • 6.1 By Organization Size
    • 6.1.1 Small and Medium Enterprises
    • 6.1.2 Large Enterprises
  • 6.2 By End-user Vertical
    • 6.2.1 BFSI
    • 6.2.2 Healthcare
    • 6.2.3 Media and Telecommunications
    • 6.2.4 Retail and E-commerce
    • 6.2.5 Manufacturing
    • 6.2.6 Other End-user verticals
  • 6.3 By Geography
    • 6.3.1 North America
      • 6.3.1.1 United States
      • 6.3.1.2 Canada
    • 6.3.2 Europe
      • 6.3.2.1 United Kingdom
      • 6.3.2.2 Germany
      • 6.3.2.3 France
      • 6.3.2.4 Italy
      • 6.3.2.5 Spain
      • 6.3.2.6 Poland
      • 6.3.2.7 Belgium
      • 6.3.2.8 Netherlands
      • 6.3.2.9 Luxembourg
      • 6.3.2.10 Sweden
      • 6.3.2.11 Denmark
      • 6.3.2.12 Norway
      • 6.3.2.13 Finland
      • 6.3.2.14 Iceland
    • 6.3.3 Asia
      • 6.3.3.1 China
      • 6.3.3.2 India
      • 6.3.3.3 Japan
      • 6.3.3.4 Indonesia
      • 6.3.3.5 Vietnam
      • 6.3.3.6 Malaysia
      • 6.3.3.7 South Korea
    • 6.3.4 Latin America
      • 6.3.4.1 Brazil
      • 6.3.4.2 Mexico
      • 6.3.4.3 Colombia
    • 6.3.5 Middle East and Africa
      • 6.3.5.1 GCC
      • 6.3.5.2 South Africa
      • 6.3.5.3 Turkey

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 IBM Corporation
    • 7.1.2 DXC Technologies
    • 7.1.3 Accenture PLC
    • 7.1.4 NTT Corporation
    • 7.1.5 Infosys Limited
    • 7.1.6 Tata Consultancy Services
    • 7.1.7 Cognizant Technology Solutions Corporation
    • 7.1.8 Capgemini SE
    • 7.1.9 Wipro Limited
    • 7.1.10 Andela Inc.
    • 7.1.11 Wns Holding Ltd
    • 7.1.12 Pointwest Technologies
    • 7.1.13 ATOS SE
    • 7.1.14 Amadeus IT Group
    • 7.1.15 Specialist Computer Centres (SCC)
    • 7.1.16 HCL Technologies Ltd

8 RELATIVE RANKING ANALYSIS OF THE MAJOR IT OUTSOURCING COMPANIES OPERATING WORLDWIDE

9 MARKET OUTLOOK