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市场调查报告书
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全球业务流程即服务(BPaaS)：市场占有率分析、产业趋势、统计资料与成长预测（2025-2030 年）

Global Business-Process-as-a-Service - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3个工作天内

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简介目录

全球业务流程即服务(BPaaS) 市场预计在预测期内复合年增长率为 10.89%

全球业务流程即服务市场-IMG1

主要亮点

  • 业务流程即服务(BPaaS) 允许公司改善自己的服务，同时外包其他职能，如财务和会计、供应链管理和其他通用服务，它已成为一种专注于您的优势的经济高效的方式。大多数日常公共事业均由后端 BPaaS 解决方案提供支援。例如，Paypal 将 BPaaS 用于其网路付款系统以及贷款和帐户的商业服务。此外，Microsoft 的 Skype VoIP 在通话期间使用 BpaaS 作为其连接平台。
  • 多年来，由于数位公司改变了经济，客户的偏好也改变了。因此，越来越多的人要求无缝的体验。这种重要性延伸到企业对企业 (B2B) 领域，企业开始期望获得与消费品牌相同水准的服务。这使得企业能够透过采用 BPaaS 等解决方案不断提高业务效率和效益。
  • 业务流程管理在世界各地迅速流行。人工智慧、机器学习和其他智慧解决方案等新技术正在帮助创建新的、更先进的 BPM 平台和技术。
  • 创建的资料量不断增加，为所有行业的企业带来了收益机会。然而，由于这些机会的复杂性，公司往往必须努力利用这些机会。然而，随着技术的进步，BPaaS 已成为企业高效且经济高效地管理日常事务的新模式。

资料安全和合规性问题是业务流程市场中的一个问题。由于有资料遗失和安全风险，企业对 BPaaS 市场持谨慎态度。这使得市场不再那么效用。必须制定严格的法律和规则来保护客户的隐私和安全。例如，BPaaS 公司 Dropbox 遭遇安全漏洞，骇客得以查看约 6,800 万用户的个人资讯。

业务流程即即服务(BPaaS) 市场趋势

营运成本降低和生产力提高推动市场发展

  • 业务流程即服务(BPaaS) 使客户能够存取可透过 Internet 执行的业务流程。全球使用 BPaaS 的公司数量正在增加。企业应该使用 BPaaS 的主要原因之一是它可以帮助他们从资本支出 (CAPEX) 转向营运支出 (OPEX)，并帮助他们在不断变化的环境中成长。透过使用BPaaS，企业可以用更灵活的营运成本取代大量的资本投资，从而与传统方法相比降低整体营运成本。
  • 此外，BPaaS 解决方案可以从任何地方访问，为企业提供更大的灵活性。该解决方案使企业能够更快地发展，而无需在基础设施上花费太多，同时提高生产力。 BPaaS 还允许公司将资源投入核心业务活动，并允许管理人员确定优先顺序并更有效地工作。
  • BPaaS 市场预计将会成长，因为业务流程管理市场正在快速成长，并且世界各地的公司都在不断改进IT基础设施。例如，金融服务业必须处理如此多的问题，因此必须不断提出新的想法。这些问题包括《一般资料保护条例》和《二级付款服务指令》等法规，以及年轻人更有可能选择拥有互动平台的服务提供者。业内许多公司正在转向 SaaS 和 BPaaS 解决方案来改变业务并使其数位化，并提高生产力和效率。
  • 在大多数情况下，BPaaS 供应商透过云端处理和全球互联网服务网路提供所有服务。这包括 PaaS、IaaS 和 SaaS 等平台服务。透过利用多个此类平台服务，BPaaS 提高了业务效率并降低了所有行业的常规营运成本。例如，信用卡交易的BPaaS包括管理客户资料库、追踪支付转帐资料以及透过将所有资料储存在云端来储存客户资料，这可以降低资料储存的营运成本。
  • 资料外洩风险可能是快速扩张的业务流程即即服务(BPaaS) 市场的主要障碍。由于资料遗失的风险和安全问题，高阶管理人员对 BPaaS 市场持谨慎态度。因此，市场有效性较低。需要严格的法律法规来尽可能保护客户资料的隐私和安全。例如，BPaaS Dropbox 遭遇安全漏洞，骇客能够查看约 6,800 万用户的个人资讯。

北美预计将占据很大份额

  • 预计北美地区在预测期内将占据最大的市场占有率。这是因为许多大大小小的最终用户组织正在转向利用技术来改善其业务流程。
  • 这项投资的主要原因是新技术和部署选项的不断开发使得人们能够获得曾经被认为对于商业用途来说太大的大量产品。
  • 我们也努力建造更具成本效益的基础设施，并使系统更加灵活，以便它们在现代商业世界中发挥作用。除此之外，BPaaS 解决方案在医疗保健、通讯、BFSI、运输和物流、零售以及公共产业等行业的日益使用正在推动该地区的市场成长。
  • 在预测期内，由于其优良的基础设施、世界一流的金融机构以及大量的物联网设备和网路用户，所研究的美国市场预计将增长。
  • 小型企业是美国经济的支柱，最近创造了约三分之二的新就业机会。由于强劲的销售成长、盈利的提高以及积极的就业趋势，中小企业预计在预测期内将会增加，直接推动 BPaaS 市场的发展。

业务流程即服务(BPaaS) 产业概述

业务流程即服务(BPaaS) 市场竞争中等，公司规模各异。市场集中度适中。主要企业采取的主要策略是产品创新和併购，以扩大影响力并在竞争中保持领先地位。主要公司包括 IBM Corporation、Cognizant Technology Solutions Corporation、Fujitsu、 Oracle和 TATA Consultancy Services Limited。

2022 年 10 月，塔塔咨询服务有限公司开始与微软进行新的合作。该伙伴关係关係利用工业控制系统的深厚专业知识，利用 Project Bonsai（低程式码、安全且合规的 AI 平台）在 Microsoft Azure 云端上创建新的 AI 驱动的自主解决方案。 TCS 利用其低程式码平台加速这些尖端自动驾驶解决方案的开发，这些解决方案可以即时感知和响应，以优化设备和流程。

2022 年 9 月，IBM 收购了 Dialexa，以加速数位创新。 Dialexa 是一家总部位于美国的数位产品工程和服务公司。 Dialexa 的数位产品工程咨询服务将提升 IBM 的混合云和人工智慧能力。此次收购预计将扩展 IBM 的产品工程专业知识，并使其能够向客户提供端到端数位转型服务。

2022年4月，富士通宣布推出富士通运算服务（CaaS）。新服务始于富士通云端服务 HPC，它采用了世界上最快的超级电脑Fugaku 的技术。

2022年4月，Wipro签署了收购Rising Intermediate Holdings（Rising）的最终协议。此次收购的目的是将 Wipro 的全球企业发展与 Rising 深厚的产业知识和策略 SAP 咨询技能结合。收购完成后，Rising 将成为 Wipro 的一部分，由 Maiolo 负责。

其他好处：

  • Excel 格式的市场预测 (ME) 表
  • 3 个月的分析师支持

目录

第一章简介

  • 研究假设和市场定义
  • 调查范围

第二章调查方法

第三章执行摘要

第四章市场洞察

  • 市场概况
  • 产业吸引力－波特五力分析
    • 供应商的议价能力
    • 消费者议价能力
    • 新进入者的威胁
    • 竞争公司之间的敌对关係
    • 替代品的威胁
  • 产业价值链分析
  • 评估 COVID-19 对产业的影响

第五章市场动态

  • 市场驱动因素
    • 对云端服务和标准业务流程的需求不断增长
    • 降低营运成本和提高生产力的需求日益增加
  • 市场挑战
    • 资料安全和隐私问题

第六章 市场细分

  • 按组织规模
    • 小型企业
    • 大公司
  • 按流程
    • 人力资源管理
    • 核算/金融
    • 销售/行销
    • 供应链管理
    • 其他工艺
  • 按最终用户产业
    • 政府/国防
    • 银行、金融服务和保险 (BFSI)
    • 资讯科技/通讯
    • 卫生保健
    • 零售业
    • 製造业
    • 其他最终用户产业
  • 按地区
    • 北美洲
      • 美国
      • 加拿大
    • 欧洲
      • 英国
      • 德国
      • 法国
      • 其他欧洲国家
    • 亚太地区
      • 中国
      • 印度
      • 日本
      • 其他亚太地区
    • 拉丁美洲
    • 中东/非洲

第七章 竞争格局

  • 公司简介
    • Tata Consultancy Services Limited
    • IBM Corporation
    • HCL Technologies Ltd.
    • Genpact Limited
    • Wipro Limited
    • Accenture PLC
    • Fujitsu Ltd
    • Oracle Corporation
    • Cognizant Technology Solutions
    • Capgemini SE

第八章投资分析

第9章市场的未来

简介目录
Product Code: 48175

The Global Business-Process-as-a-Service Market is expected to register a CAGR of 10.89% during the forecast period.

Global Business-Process-as-a-Service - Market - IMG1

Key Highlights

  • Business-process-as-a-service (BPaaS) has mostly grown as a cost-effective way for businesses to improve their services and focus on their core strengths while outsourcing other functions like finance and accounting, supply chain management, and other common services. Most everyday utilities have some backend BPaaS solution powering them. For instance, Paypal uses BPaaS for its internet payment system and business services for loans and accounts. Also, Microsoft Skype VoIP uses BpaaS as its connection platform while making calls.
  • Over the years, customer tastes have changed because of how digital companies have changed the economy. This has led to more people wanting a seamless experience. This importance has also spread to the business-to-business (B2B) sector, where companies are starting to expect the same level of service as consumer brands. Thereby, it has enabled the business to constantly improve its operational efficiency and effectiveness by adopting solutions such as BPaaS.
  • Business process management is becoming more popular around the world at a fast rate. This is because new technologies like artificial intelligence, machine learning, and other intelligence solutions are helping to create new, more advanced BPM platforms and technologies.
  • The rise in the amount of data being made is a chance for businesses in all fields to make money. Yet businesses often need to work on exploiting these opportunities owing to their complexity. However, driven by technological advancements, BPaaS represents an emerging model for companies to manage the day's flow efficiently and at a lower cost.

Concerns about data security and compliance have become a problem in the business processes market. Businesses are cautious about the BPaaS market because of the risk of data loss and security risks. This makes the market less useful. To protect clients' privacy and security, strict laws and rules should be put in place. For example, Dropbox, a BPaaS company, had a security breach that let hackers see the personal information of about 68 million users.

Business Process as a Service (BPaaS) Market Trends

Reduction of Operational Costs and Productivity Improvement to Drive the Market

  • Business-process-as-a-service (BPaaS) gives clients access to executable business processes over the internet. More and more companies around the world are using it. One of the main reasons why businesses should use BPaaS is that it can help them switch from capital expenditures (CAPEX) to operational costs (OPEX) to help them grow in a changing environment. It allows firms to substitute the hefty outlay for more flexible operational expenses, thereby decreasing the overall operating costs compared to conventional methods.
  • Companies also used the BPaaS solution because it gave them more mobility because they could access it from anywhere. This solution lets businesses grow much faster without having to spend a lot of money on infrastructure, while also making them more productive. With BPaaS, companies could also use their resources to do the core activities of the business, which would help managers set priorities and work more efficiently.
  • The BPaaS market is expected to grow because the market for business process management is growing quickly and companies around the world are always improving their IT infrastructures. For example, the financial services sector has to keep coming up with new ideas because it has to deal with a lot of problems. These problems include regulations like the General Data Protection Regulation and the Second Payment Services Directive, as well as the fact that younger people tend to choose service providers with interactive platforms.Many players in an industry have switched to SaaS and BPaaS solutions, which let them change and digitize their operations and make them more productive and efficient.
  • Most of the time, BPaaS providers offer all services through cloud computing and the global internet services network. This includes platform services like PaaS, IaaS, and SaaS. By using several of these platform services, BPaaS improves the operational effectiveness of all industries and lowers their regular operating costs. For example, BPaaS in credit card transactions includes managing the customer database, keeping track of payment transfer data, and storing all client data by storing all the data in the cloud and lowering the operating cost of data storage.
  • The risk of a data breach can be a significant restraint for the rapidly expanding Business Process as a Service (BPaaS) market. Top management is cautious about the BPaaS market because of the risk of losing data and security concerns. This makes the market less effective. There should be strict laws and rules to protect the privacy and security of client data as much as possible. For example, Dropbox, which is a BPaaS, had a security breach that let hackers see the personal information of about 68 million users.

North America is Expected to Hold a Major Share

  • During the forecast period, the North American region is expected to have the largest market share. This is because many small and large end-user organizations are moving toward using technology to improve business processes.
  • To take advantage of this chance, there have been a number of partnerships, mergers, and purchases in the area.The main reason for these investments has been the constant development of new technologies and deployment options that have made it possible to use huge volumes that were once thought to be too big for commercial use.
  • Also, there are efforts to create a cost-effective infrastructure and make the systems more flexible so that they can work in the modern business world.This, along with the growing use of BPaaS solutions in industries like healthcare, telecom, BFSI, transportation and logistics, retail, and utilities, is driving market growth in the region.
  • During the forecast period, the United States market segment that was studied is expected to grow because there is a lot of good infrastructure, a lot of global financial institutions, and more IoT devices and internet users.
  • Small businesses are the backbone of the United States economy, as they have recently created around two-thirds of new jobs. Owing to the more substantial sales growth, improved profitability, and positive hiring trends, the SMEs are expected to increase during the forecast period, directly pushing the BPaaS market forward.

Business Process as a Service (BPaaS) Industry Overview

The business process as a-service market is moderately competitive, with many small and large players. The market appears to be mildly concentrated. The key strategies the major players adopt are product innovation and mergers and acquisitions to expand their reach and stay ahead of the competition. Some major players are IBM Corporation, Cognizant Technology Solutions Corporation, Fujitsu, Oracle, and TATA Consultancy Services Limited.

In October 2022, Tata Consultancy Services Limited launched a new collaboration with Microsoft. The partnership aims to leverage its deep domain knowledge in industrial control systems to create new AI-powered autonomous solutions on the Microsoft Azure Cloud using Project Bonsai, a low-code, secure, and compliant AI platform. TCS will use the low-code platform to speed up the development of these cutting-edge, self-driving solutions that can sense and respond in real time, optimizing equipment and processes.

In September 2022, IBM acquired Dialexa to speed up digital innovation. Dialexa is a United States-based digital product engineering services firm. Dialexa's consulting services for digital product engineering will improve IBM's hybrid cloud and AI capabilities. The acquisition is anticipated to broaden IBM's product engineering knowledge and enable it to provide clients with end-to-end digital transformation services.

Fujitsu launched Fujitsu Computing as a Service (CaaS) in April 2022 to speed up digital transformation (DX) and give customers around the world more power by giving them access to some of the most advanced computing technologies in the world through the cloud. The new services have begun with "Fujitsu Cloud Service HPC," which uses technology from the world's fastest supercomputer, Fugaku.

In April 2022, Wipro signed a final agreement to buy Rizing Intermediate Holdings, Inc. (Rizing), which would make Wipro a powerhouse in SAP consulting. The goal of the purchase is to combine Wipro's global reach with Rizing's in-depth knowledge of the industry and strategic SAP consulting skills. Following the purchase, Rizing will become a Wipro company, with Maiolo in charge.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHT

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Intensity of Competitive Rivalry
    • 4.2.5 Threat of Substitute Products
  • 4.3 Industry Value Chain Analysis
  • 4.4 Assessment on the Impact of COVID-19 on the Industry

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Growing Demand for Cloud Services and Standard Operating Processes
    • 5.1.2 Rising Need for the Reduction of Operational Costs and Improvement of Productivity
  • 5.2 Market Challenges
    • 5.2.1 Data Security and Privacy Concerns

6 MARKET SEGMENTATION

  • 6.1 By Size of Organization
    • 6.1.1 Small and Medium Organizations
    • 6.1.2 Large Enterprises
  • 6.2 By Process
    • 6.2.1 Human Resource Management
    • 6.2.2 Accounting and Finance
    • 6.2.3 Sales and Marketing
    • 6.2.4 Supply Chain Management
    • 6.2.5 Other Processes
  • 6.3 By End-user Industry
    • 6.3.1 Government and Defense
    • 6.3.2 Banking, Financial Services and Insurance (BFSI)
    • 6.3.3 IT and Telecommunication
    • 6.3.4 Healthcare
    • 6.3.5 Retail
    • 6.3.6 Manufacturing
    • 6.3.7 Other End-user Industries
  • 6.4 By Geography
    • 6.4.1 North America
      • 6.4.1.1 United States
      • 6.4.1.2 Canada
    • 6.4.2 Europe
      • 6.4.2.1 United Kingdom
      • 6.4.2.2 Germany
      • 6.4.2.3 France
      • 6.4.2.4 Rest of Europe
    • 6.4.3 Asia-Pacific
      • 6.4.3.1 China
      • 6.4.3.2 India
      • 6.4.3.3 Japan
      • 6.4.3.4 Rest of Asia-Pacific
    • 6.4.4 Latin America
    • 6.4.5 Middle East & Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Tata Consultancy Services Limited
    • 7.1.2 IBM Corporation
    • 7.1.3 HCL Technologies Ltd.
    • 7.1.4 Genpact Limited
    • 7.1.5 Wipro Limited
    • 7.1.6 Accenture PLC
    • 7.1.7 Fujitsu Ltd
    • 7.1.8 Oracle Corporation
    • 7.1.9 Cognizant Technology Solutions
    • 7.1.10 Capgemini SE

8 INVESTMENT ANALYSIS

9 FUTURE OF THE MARKET