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市场调查报告书
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服务机器人：市场占有率分析、产业趋势与统计、成长预测（2025-2030 年）

Service Robotics - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3个工作天内

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简介目录

服务机器人市场规模在 2025 年预计为 719.1 亿美元，预计到 2030 年将达到 1754.6 亿美元，预测期内（2025-2030 年）的复合年增长率为 19.53%。

服务机器人-市场-IMG1

服务机器人具有提供准确、高品质的服务、帮助用户减少人为错误和营运成本等特点，因此对它们的需求日益增加。此外，由于技术创新而导致的服务机器人的快速应用也是推动市场成长的主要因素之一。

主要亮点

  • 服务机器人既可用于个人（家庭、娱乐等），也可用于商务用（国防、安全、医疗援助等），随着技术的进步和价格实惠的机器人的发展，它们正越来越广泛地应用于公众。国际机器人联合会（IFR）的资料显示，2021年商务用服务机器人的销售量成长了约37%。
  • 感知、互动和操作方面的创新使服务机器人更具吸引力。技术和其他零件供应商一直在推动机器人生态系统的发展。例如，ABB近期与瑞士新兴企业Seven Senses建立策略伙伴关係，利用人工智慧（AI）和3D视觉映射等技术逻辑为ABB新型自主移动机器人（AMR）提供动力。
  • 包括日本和中国在内的多个国家都面临人口老化的问题，这推动了医疗技术领域的成长。例如，根据日本政府2022年9月公布的资料，日本75岁以上人口首次超过15%。这些趋势正在鼓励企业投资老年人产品，为服务机器人提供者创造巨大的机会。
  • 服务机器人通常用于个人和家庭用途，例如吸尘、清洁地板、协助老年人和提供娱乐。但现在有几家供应商正在探索这些箱子的新应用，为酒店和机场休息室的顾客提供食品和饮料，处理酒店入住和退房服务，甚至运送行李。协助人们等任务，这推动了对服务机器人的需求。
  • 然而，认知度较低（尤其是在新兴市场）以及服务机器人成本高等挑战阻碍了市场的成长。此外，操作这些机器人还需要一定的技术知识，这对市场成长来说是一项重大挑战。

服务机器人市场趋势

商务用机器人将占据大量市场份额

  • 商务用机器人包括现场机器人、国防和安全机器人、医疗援助机器人（MAR）、公共助理机器人、电气工业机器人和建筑机器人。数位技术和自动化解决方案在这些领域的不断渗透正在推动对商务用机器人的需求。
  • 例如，服务机器人被引入建设产业，以克服人事费用高、人手不足和事故等问题。由于人为错误的可能性较小，它还有助于建造更可靠的建筑。 3D列印机和拆除机器人等技术将进一步推动机器人在建筑领域的应用。
  • 外骨骼机器人被用作公关机器人。公关机器人大部分用于帮助顾客寻找商品或完成任务。这些机器人被部署在零售业、餐旅服务业、银行、购物中心、家庭娱乐中心等场所，引导顾客逛商店。
  • 商务用机器人的主要应用领域是运输、客户服务、医疗保健、专业清洁和农业。交通运输是上述年份商务用机器人的主要消费者之一。例如，根据IFR的预测，到2023年，美国将拥有最多的商务用机器人製造商，远远超过其最接近的竞争对手中国和德国的总合。值得注意的是，机器人新兴企业在包括美国在内的主要国家都有强大的影响力，并对现有企业的优势发起挑战。
  • 服务机器人在医学和医疗保健领域的应用多种多样，包括诊断系统、机器人辅助手术和治疗以及復健系统。新冠疫情的爆发对推动整个产业对机器人的需求起到了关键作用。例如，根据IFR 2021的数据显示，2021年医疗机器人销售成长23%，出货量达1,4823台。

亚太地区成长速度惊人

  • 亚太地区是世界上成长最快的地区之一，因为该地区拥有庞大的消费群，尤其是中国、日本、韩国和印度等国家，对服务机器人的需求正在增加。例如，根据 IFR 的数据，2021 年亚洲商务用机器人的销售量成长了约 30%。
  • 地方政府也是发展本地机器人市场的重要因素。例如，印度计划投资军事机器人，并准备在未来几年部署先进的机器人士兵。从全印度机器人协会（AIRA）2022 年 1 月宣布将开始国内生产国防机器人可以看出这一点。
  • 该地区的其他国家也出现了类似的趋势。例如，中国政府对国内机器人产业制定了雄心勃勃的计画。为推动製造业转型升级，政府将机器人产业与人工智慧、自动化并列为高端发展的重点领域之一。此次推广预计将提高中国製造机器人的全球市场占有率。
  • 此外，随着亚洲金融服务公司精简成本以提高股东回报并保持盈利，他们拥有了吸引客户的新工具，例如服务机器人。
  • 日本、中国等主要国家的老龄人口也正在大幅增加。根据联合国统计司（UN DESA）和中国国家统计局（NBSC）的估计，到2050年，60岁及以上人口比重预计将增加到约38.81％。这些趋势预计将推动该国对服务机器人的需求。

服务机器人产业概况

服务机器人市场适度整合，主要参与者在市场上占有重要地位。然而，随着需求的扩大，新参与企业的数量也在增加，导致竞争加剧和市场分化。供应商正在采用产品创新、合作伙伴关係和收购等各种策略来进一步加强其市场地位。主要参与者包括DAIFUKU CO. LTD.、Dematic Corp.、Swisslog Holding AG 和 iRobot Corporation。

2022年9月，加拿大机器人公司Avidbots在C轮资金筹措中筹集了7,000万美元。该公司主要开发自动清洁机器人，并生产 Neo 2，这是一种专为仓库、机场和购物中心等商业环境设计的机器人地板清洁器。

2022年9月，领先的B2B技术解决方案供应商Jacky's Business Solutions在Gitex活动上展示了最新的Temi机器人（V3）。该公司采用机器人即服务（RaaS）经营模式在中东推出了这款新型个人助理机器人。

其他福利：

  • Excel 格式的市场预测 (ME) 表
  • 3 个月的分析师支持

目录

第 1 章 简介

  • 研究假设和市场定义
  • 研究范围

第二章调查方法

第三章执行摘要

第四章 市场洞察

  • 市场概况
  • 产业吸引力－波特五力分析
    • 供应商的议价能力
    • 消费者议价能力
    • 新进入者的威胁
    • 竞争对手之间的竞争
    • 替代品的威胁
  • COVID-19 产业影响评估

第五章 市场动态

  • 市场驱动因素
    • 动态产业和机器人技术创新推动对自动化解决方案的需求
    • 医疗保健领域对商务用机器人的需求不断增加
  • 市场限制
    • 安装和维护成本高

第六章 市场细分

  • 按应用领域
    • 商务用
      • 现场机器人
      • 商务用清洁
      • 检查和维护
      • 建筑和拆除
      • 物流系统（製造业和非製造业）
      • 医疗机器人
      • 救援和安全机器人
      • 防御机器人
      • 水下系统（民用/通用）
      • 人类体外骨骼
      • 公关机器人
    • 个人/家庭使用
      • 家务助理机器人
      • 娱乐机器人
      • 机器人协助老年人和残障人士
  • 按地区
    • 北美洲
    • 欧洲
    • 亚洲
    • 澳洲和纽西兰
    • 拉丁美洲
    • 中东和非洲

第七章 竞争格局

  • 公司简介
    • Daifuku Co. Ltd
    • Dematic Corp.
    • Swisslog Holding AG（KUKA）
    • Seegrid Corporation
    • Omron Corporation
    • JBT Corporation
    • SSI Schaefer AG
    • Grenzebach GmbH & Co. KG
    • Smith & Nephew PLC
    • Stryker Corp.
    • Intuitive Surgical Inc.
    • Knightscope Inc.
    • Kollmorgen Corporation
    • Brokk AB
    • Husqvarna AB
    • Construction Robotics LLC
    • iRobot Corporation
    • Ecovacs Robotics
    • Neato Robotics
    • Transbotics Corporation
    • Medtronic PLC
    • Northrop Grumman
    • BAE Systems
    • UBTECH Robotics Inc.
    • SMP Robotics Systems Corp.
    • Vision Robotics Corporation
    • Naio Technologies SAS

第八章投资分析

第九章：未来市场展望

简介目录
Product Code: 49050

The Service Robotics Market size is estimated at USD 71.91 billion in 2025, and is expected to reach USD 175.46 billion by 2030, at a CAGR of 19.53% during the forecast period (2025-2030).

Service Robotics - Market - IMG1

Service robots offer several features, such as delivering precise and high-quality service and helping users reduce human mistakes and operational expenses, due to which their demand has increased. Additionally, the rapid proliferation of service robot capabilities owing to technological innovations is also among the key factors driving the market's growth.

Key Highlights

  • Service robots, both personal (for household, entertainment applications, etc.) and professional (for defense, security, medical assistance, etc.), are gaining significant popularity as technological improvement and the development of affordable robots have significantly enhanced their penetration among general consumers. According to data from the International Federation of Robotics (IFR), sales of professional service robots increased by about 37% in 2021.
  • Technological innovations concerning cognition, interaction, and manipulation have made service robotics more appealing. Technology and other component providers have moved the robotics ecosystem forward. For instance, recently, ABB entered into a strategic partnership with Switzerland-based start-up Sevensense to enhance ABB's new Autonomus Mobile Robotics (AMR) offering with techn ologies such as artificial intelligence (AI) and 3D vision mapping.
  • The aging population of several countries, including Japan and China, is also driving the growth in the medical technology sector, thus, creating a massive market for service robotics in the region. For instance, according to the Japanese government's data released in September 2022, for the first time, Japan's over 75s accounted for over 15% of the population. Such trends encourage companies to invest in products for the elderly, which is a massive opportunity for the service robot providers.
  • Service robots are usually deployed for personal/household purposes, like vacuum and floor cleaning, elderly assistance, and entertainment. However, several vendors have now started exploring new cases and are focusing on designing robots to perform tasks, such as delivering food and drinks to customers at hotels and airport lounges, handling check-in and check-out services at hotels, and even carrying luggage, which is boosting the demand for service robots.
  • However, the factors such as low awareness, especially in developing regions, and the higher cost of service robots are challenging the growth of the studied market. Furthermore, a certain degree of technical know-how is also required to operate these robots, which is a significant challenge for the market's growth.

Service Robotics Market Trends

Professional Use of Robots to Account for a Significant Share in the Market

  • Professional robots consist of field robots, defense, and security robots, medical assisting robots (MAR), public assistant robots, electrical industry robots, and robots for construction purposes. The increasing penetration of digital technologies and automation solutions across these sectors drives the demand for professional robots.
  • For instance, service robots are deployed in the construction industry to overcome heavy labor costs, shortages, and accidents. It also helps construct more reliable buildings since there is less chance of human error. Technologies like 3D printing and demolition robots further act as catalysts in adopting robots in the construction sector.
  • Exoskeleton robots are used as public relations robots. Most public relations robots are used to assist customers in finding an item or completing a task. These robots are deployed in retail to guide customers around a store and in the hospitality industry, banks, shopping malls, family entertainment centers, and more.
  • Major application areas for professional robots are transportation, hospitality, medical, professional cleaning, and agriculture. Transportation was among the leading consumer of professional robots in the aforementioned year. For instance, according to IFR, in 2023, the United States boasts the largest number of professional service robot manufacturers, significantly surpassing the combined count of China and Germany, its closest competitors. Notably, leading nations, including the United States, see a robust presence of robotics startups, challenging the dominance of established firms.
  • Service robots are used in medical and healthcare for various applications, including diagnostic systems, robot-assisted surgery or therapy, rehabilitation systems, etc. The outbreak of the COVID-19 pandemic played an important role in driving the demand for robots across the sector. For instance, according to IFR 2021, a 23% growth in the sales of medical robots was recorded in 2021, with the number of shipments touching 14,823 units.

Asia Pacific to Exhibit a Significant Growth Rate

  • The Asia Pacific is one of the fastest-growing regions in the world, owing to the presence of a large consumer base, among which the demand for service robots is increasing, especially in countries such as China, Japan, South Korea, and India, among others. For instance, according to IFR, in 2021, the sales of professional robots grew by about 30% in Asia.
  • Regional governments are also a significant factor in developing a regional robotics market. For instance, India plans to invest in military robotics, and the country is preparing to deploy advanced robotic soldiers in the next few years. This is evident from the fact that in January 2022, the All India Robotics Association (AIRA) announced the beginning of indigenous manufacturing of defense robots.
  • A similar trend has been observed across other countries of the region as well. For instance, the Chinese government has ambitious plans for the country's robotics industry. The government has listed the robotics industry, along with artificial intelligence (AI) and automation, as one of the priority sectors for high-end development to push forward the transformation and upgradation of the manufacturing industry. This push is expected to raise the global market share of Chinese-made robots.
  • Further, financial services companies in Asia are looking to streamline costs to boost dividends to shareholders, maintain profitability, and have a new tool at their disposal that appeals to customers, for example, service robots.
  • Some major countries, such as Japan, China, etc., are also witnessing significant growth in the aged population. According to the estimation of UN DESA and the National Bureau of Statistics of China (NBSC), the percentage of the population aged 60 and above is expected to grow to about 38.81% by 2050. Such trends are expected to drive the demand for service robots in the country.

Service Robotics Industry Overview

The Service Robotics market is moderately consolidated, as major players have a significant market presence. However, with the demand growing, new players are also entering the market, driving competition and the market toward a fragmented stage. Vendors are adopting various strategies to consolidate further their market presence, including product innovation, partnerships, acquisitions, etc. Some major players include Daifuku Co. Ltd, Dematic Corp., Swisslog Holding AG, and iRobot Corporation.

In September 2022, Avidbots, a robotics company based in Canada, raised USD 70 million in the Series C funding round. The company primarily develops autonomous cleaning robots and has built Neo 2, a robotic floor cleaner designed for commercial environments such as warehouses, airports, and shopping malls.

In September 2022, Jacky's Business Solutions, a leading B2B technology solutions provider, announced a showcase of its latest iteration of Temi Robot (V3) at the Gitex event. The company launched this new personal assistance robot in the Middle East with Robot-as-a-service (RaaS) business model.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Intensity of Competitive Rivalry
    • 4.2.5 Threat of Substitutes
  • 4.3 Assessment of COVID-19 impact on the industry

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Increasing Demand for Automated Solutions from Dynamic Industries and Robot Innovations
    • 5.1.2 Increased Demand for Professional Robots in Healthcare
  • 5.2 Market Restraints
    • 5.2.1 High Cost of Installation and Maintenance

6 MARKET SEGMENTATION

  • 6.1 By Field of Application
    • 6.1.1 Professional
      • 6.1.1.1 Field Robots
      • 6.1.1.2 Professional Cleaning
      • 6.1.1.3 Inspection and Maintenance
      • 6.1.1.4 Construction and Demolition
      • 6.1.1.5 Logistics Systems (Manufacturing and Non-manufacturing)
      • 6.1.1.6 Medical Robots
      • 6.1.1.7 Rescue and Security Robots
      • 6.1.1.8 Defense Robots
      • 6.1.1.9 Underwater Systems (Civil/General)
      • 6.1.1.10 Powered Human Exoskeletons
      • 6.1.1.11 Public Relation Robots
    • 6.1.2 Personal/Domestic
      • 6.1.2.1 Robots for Domestic Tasks
      • 6.1.2.2 Entertainment Robots
      • 6.1.2.3 Elderly and Handicap Assistance
  • 6.2 By Geography
    • 6.2.1 North America
    • 6.2.2 Europe
    • 6.2.3 Asia
    • 6.2.4 Australia and New Zealand
    • 6.2.5 Latin America
    • 6.2.6 Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Daifuku Co. Ltd
    • 7.1.2 Dematic Corp.
    • 7.1.3 Swisslog Holding AG (KUKA)
    • 7.1.4 Seegrid Corporation
    • 7.1.5 Omron Corporation
    • 7.1.6 JBT Corporation
    • 7.1.7 SSI Schaefer AG
    • 7.1.8 Grenzebach GmbH & Co. KG
    • 7.1.9 Smith & Nephew PLC
    • 7.1.10 Stryker Corp.
    • 7.1.11 Intuitive Surgical Inc.
    • 7.1.12 Knightscope Inc.
    • 7.1.13 Kollmorgen Corporation
    • 7.1.14 Brokk AB
    • 7.1.15 Husqvarna AB
    • 7.1.16 Construction Robotics LLC
    • 7.1.17 iRobot Corporation
    • 7.1.18 Ecovacs Robotics
    • 7.1.19 Neato Robotics
    • 7.1.20 Transbotics Corporation
    • 7.1.21 Medtronic PLC
    • 7.1.22 Northrop Grumman
    • 7.1.23 BAE Systems
    • 7.1.24 UBTECH Robotics Inc.
    • 7.1.25 SMP Robotics Systems Corp.
    • 7.1.26 Vision Robotics Corporation
    • 7.1.27 Naio Technologies SAS

8 INVESTMENT ANALYSIS

9 FUTURE OUTLOOK OF THE MARKET