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市场调查报告书
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1639417

自助服务：市场占有率分析、产业趋势与统计、成长预测（2025-2030 年）

Self-Service - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3个工作天内

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简介目录

自助服务市场在 2025 年的价值预估为 412 亿美元，预计到 2030 年将达到 599.5 亿美元，预测期内（2025-2030 年）的复合年增长率为 7.79%。

自助服务市场-IMG1

自助服务技术早已在 ATM 机和加油站的付款终端上投入使用。在当今世界，自助服务已融入消费者生活的各个方面，并成为许多行业数位转型的重要组成部分。在日本，每 23 个人就可以透过便利商店、售货亭和自动柜员机享受到自助服务，对此类服务的需求不太可能减少。

主要亮点

  • 特别是，出于卫生原因和送货速度的考虑，消费者更喜欢使用自助服务技术，而不是人际接触。这场疫情正在改变製造业、医疗保健和辅助产业的自助服务面貌，深刻影响消费者和企业行为。儘管受到短期社会封锁的影响，消费者对杂货、家庭用品、医疗用品和家装产品的需求有所增加，导致企业采用自助服务技术和非处方产品来促进社交距离。 、无现金技术。
  • 自动自助服务机器的兴起、无线连接、技术进步和远端系统管理是影响自助服务技术需求的主要因素。此外，这种转变的原因之一是持续的劳动力短缺，这影响了多个行业，尤其是零售、餐饮和酒店。劳动市场紧张意味着许多企业无法僱用足够的员工来满足需求。结果，中小企业被迫提高工资以保住工人。因此，自助服务亭运动已活性化。
  • 自动售货系统是市场的另一个重要部分。这些主要用于零售商店和大型企业，其中系统用于分配食品、食品和饮料产品或任何其他适合该系统的产品。在新加坡和马来西亚等游客众多的国家，由于语言障碍，自动贩卖机预计将得到更全面的实施。
  • 安全问题以及与设计安装和维护相关的高成本阻碍了该市场的成长。全球网路攻击的增加以及现有网路的漏洞导致用户的焦虑感日益增加。鑑于安全问题和资料遗失的风险，许多用户现在对使用这些系统提出质疑。
  • 然而，COVID-19 疫情的爆发已导致一些零售连锁店暂时关闭门市，更多的客户群转向线上管道，这可能会减少对自动贩卖机的需求。例如，据公司报告称，旗下拥有Topshop、Dorothy Perkins和Miss Selfridge等品牌的Arcadia集团因冠状病毒爆发导致高街生意不佳，已暂时关闭了部分门市。

自助服务市场趋势

自动柜员机（ATM）推动成长

  • 推动该市场成长的因素之一是银行业和其他行业对 ATM 的采用日益增加。随着人口的增长和银行服务越来越被公民广泛接受，对自动柜员机的需求正在迅速增长。这一市场的成长得益于对该领域提供可靠的 ATM 和自助服务终端系统的大量投资。
  • 这是由自动化和技术进步日益增强的趋势所推动的。预计未来几年营运成本的下降和农村地区的发展需求将支持市场的成长。
  • 为了获得更高的利润率并为客户提供更大的付款交易便利，银行持续致力于降低营运成本。因此，银行依赖 ATM 来实现转帐、查询帐户余额和支付帐单等基本功能。
  • 不过，截至 2023 年 6 月，国家金融交换 (NFS) 网路上的 ATM 数量将达到 266,000 多台。 NFS 是印度最大的 ATM 网络，拥有约 1,200 个合作伙伴和超过 3 亿笔交易。
  • 然而，为了将 ATM 网路扩展到新的区域，银行正在增加 ATM 的数量。此外，随着数位化的进步、企业行动解决方案的广泛采用以及员工获得及时支援的机会增多，对先进自助服务技术的需求也在不断增长。为了促进业务并提高整体效能，预计产业将增加在购买高效能伺服器、网路技术和储存系统方面的支出。

亚太地区是成长最快的地区

  • 随着大大小小的企业扩大业务范围并更多地采用自助服务技术来提供更多服务，预计亚太地区将在预测期内快速发展。此外，消费者购买力的增强和民族意识的增强也为印度、中国和日本等市场提供了支持。
  • 根据国际航空运输协会的数据，2023 年 4 月的总 RPK 运输量与 2022 年 4 月相比增加了 45.8%，其中亚太地区的 RPK 份额最高，为 170.8%。 Vistara、IndiGo 和印度航空等航空公司都已推出自助报到亭，以满足越来越多来自本国的乘客的需求。随着乘客数量逐年增长，对这些自助服务亭的需求预计也会增加。
  • 此外，印度零售业持续成长，近期销售趋势呈现正面趋势。据 Reliance Retails 称，印度零售市场是全球成长最快的市场之一，预计到 2032 年将达到 2 兆美元。此外，经济扩张、人口变化、可支配收入的增加、都市化和不断变化的消费者偏好都对市场产生了积极影响。
  • 此外，预计新冠肺炎疫情的爆发将增加食品链中对自助服务终端的需求。例如，麦当劳在印度西部和南部拥有并经营餐厅的 Westlife Developments，由于疫情，这些餐厅将透过为顾客安装自助订餐终端，提高安全标准开业。

自助服务业概览

由于自助服务终端、自动贩卖机和自动柜员机的自助服务需求不断增加，自助服务市场高度分散。消费者不断增长的需求为企业创造了一个有吸引力的市场。市场不断扩大，企业之间的竞争愈加激烈，他们都在试图以尽可能低的成本满足人们的需求。市场的主要企业包括 KIOSK Information Systems Inc.、NCR Corporation、Zebra Technologies、Advanced Kiosks 和 ProtouchUK。

  • 2023 年 11 月 - MTN 集团子公司 MTN Benin 与其在贝南的策略合作伙伴 Quality Corporate 合作，在四个分店部署了 SEDCO 自助服务亭，以改变客户体验。先进的自助服务亭允许客户全天 24 小时领取 SIM 卡、存入或提取现金以及使用电讯配套服务。始终确保无缝体验意味着客户可以轻鬆享受基本通讯服务。
  • 2023 年 8 月 - NCR 公司为了让客户能够在全国各地值得信赖的零售网点轻鬆存取和现金存款，资产规模 66 亿美元的第一银行加入了 NCR 的 AllPoint 网路。 NCR 也将使第一银行能够为第一银行客户分店更多的自助服务选项，第一银行将增加约 200 台由 NCR Interactive Teller Machines 营运的互动式柜员。
  • 2023 年 6 月 - 零售科技供应商 365 Retail Markets 宣布推出 MM6 for Markets，这是一款旨在增强自助服务消费者体验的现代化自助服务终端。这款桌上型自助服务终端配备 22 吋触控萤幕和多种付款方式，非常适合人流量大的微型市场。

其他福利

  • Excel 格式的市场预测 (ME) 表
  • 3 个月的分析师支持

目录

第 1 章 简介

  • 调查前提和结果
  • 研究范围

第二章调查方法

第三章执行摘要

第四章 市场洞察

  • 市场概况
  • 产业吸引力－波特五力分析
    • 供应商的议价能力
    • 消费者议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 竞争对手之间的竞争强度
  • 产业价值链分析

第五章 市场动态

  • 市场驱动因素
    • 更重视客户满意度推动零售和食品产业的需求
    • 对基础建设（新建和维修）和智慧城市倡议进行大量投资
    • 投资技术以更好地支援残障人士和新用户
  • 市场限制
    • 成本和维护仍然是主要考虑因素

第六章 重大技术发展

  • 自助服务亭的演变
  • 无障碍自助服务终端的关键技术和设计发展（由美国和欧洲的主要工作小组和标准化组织支援）| 主要自助服务终端製造商提供的关键功能
  • 与自助服务亭相关的热门案例研究和使用案例（麦当劳、供应商等）| 领先供应商引用的关键最终用户研究

第七章 市场区隔

  • 按类型
    • 自助服务终端
    • ATM
    • 自动贩卖机
  • 按最终用户
    • BFSI
    • 零售和速食连锁店
    • 饭店业
    • 卫生保健
    • 旅行与交通
    • 其他最终用户
  • 按地区
    • 北美洲
    • 欧洲
    • 亚太地区
    • 南美洲
    • 中东和非洲

第八章 竞争格局

  • 公司简介
    • NCR Corporation
    • HESS Cash systems GmbH & Co.
    • Crane Co.（USA）
    • Fujitsu Ltd.
    • Advanced Kiosks
    • Zebra Technologies
    • Frank Mayer & Associates, Inc.
    • Advantech Co. Limited
    • Diebold Nixdorf
    • IER Group
    • ProtouchUK
    • SEDCO
    • Azkoyen Group
    • Embross
    • MaasInternationalEuropeB.V

第九章投资分析

第十章：市场的未来

简介目录
Product Code: 49482

The Self-Service Market size is estimated at USD 41.20 billion in 2025, and is expected to reach USD 59.95 billion by 2030, at a CAGR of 7.79% during the forecast period (2025-2030).

Self-Service - Market - IMG1

Self-service technology has been around for ages with ATMs and pay-at-the-pump gas station terminals. In the present world, self-service is woven into the fabric of consumerism and is becoming an essential part of many verticals' paths to digital transformation. In Japan, where every 23rd person on the street is provided with self service assistance in the form of a convenience store, kiosk or ATM, demand for these services does not seem to be decreasing.

Key Highlights

  • In particular, given hygienic reasons and the speed of delivery, consumers prefer to use self service technology instead of human interaction. The pandemic's changing the face of selfservice in manufacturing, health care and ancillary industries, with a profound impact on consumer and business behavior. Despite the short-term social lockdown impact, the increase in demand for groceries, general merchandise, medical supplies, and home improvement among shoppers forced businesses to adopt self-assisted technologies for promoting social distancing and contact-free and cashless technologies.
  • The increase in automated and self-service devices, wireless connectivity, technological advancements, and remote administration are the key factors impacting the need for self-service technology. Furthermore, One of the reasons for this shift is a persistent labour shortage that affects several sectors, in particular retailers, restaurants and hotels. A number of operators cannot find sufficient staff to cope with the demand because of such a tight labour market. This meant that in order to attract workers, small and medium sized enterprises had to raise wages. This has resulted in an increase of the trend for kiosks.
  • The automatic vending machine system is another significant segment of the market. These are mostly used in retail stores or big-scale enterprises wherein the system is used for dispensing food, beverages, or any other product suitable to the system. Vending machines are expected to witness a more comprehensive implementation, owing to language barriers in countries such as Singapore and Malaysia, with a high tourism rates.
  • The growth of this market is hampered by security concerns and high costs related to the installation and maintenance of designs. The increasing cyber-attacks worldwide and vulnerabilities in the existing network result in user concerns. Given security concerns and the risk of data loss, a large number of users are now doubtful about using these systems.
  • However, the demand for vending machines is likely to fall as several retail chains temporarily closed their stores and a larger customer base moved towards online channels due to the onset of COVID-19 pandemic. For instance, according to company reports, due to the lack of business on the high street caused by the coronavirus epidemic, Arcadia Group, whose brands include Topshop and Dorothy Perkins or Miss Selfridge, could be forced to temporarily shut down some shops.

Self-Service Market Trends

Automated Teller Machine (ATM) to Witness the Growth

  • One of the main drivers for this market's growth is an increasing trend towards ATM adoption in banking sectors and elsewhere. The demand for ATMs is growing rapidly as the population grows and banking services become more widely accepted by citizens. The growth of this market is being supported by significant investments in the sector to provide reliable ATM and kiosk systems.
  • This is due to the increasing trend of automation and technological advancement. Lower operating costs and the need for development in rural areas are expected to support market growth over the coming years.
  • In order to achieve an higher profits margins and provide customers with more convenience in their payment transactions, banks continue to concentrate on lowering operational costs. As a result, they rely on automatic teller machines to perform the essential functions such as fund transfers, account balance enquiries and payment of bills.
  • Moroever, The number of ATMs under the National Financial Switch (NFS) network amounted to over 266 thousand as of June 2023. The NFS is India's largest network of ATMs with nearly 1,200 affiliated members and over 300 million transactions.
  • Moroever, In order to extend their ATM network across new geographical areas, banks are increasing the number of ATMs. In addition, the need for advanced self service technologies is growing as digitisation increases, more people adopt enterprise mobility solutions and workers are increasingly provided with timely support. In order to facilitate business operations and increase overall performance, this is expected to lead to an increase in the industry's spending on purchasing effective servers, networking technologies and storage systems.

Asia-Pacific to be the Fastest Growing Region

  • Due to the increasing adoption of self service technologies by large organisations and SMEs in order to expand their presence and provide more services, During the forecast period, Asia Pacific is projected to develop at a rapid pace. Moreover, increasing consumer purchasing power and better awareness of the country are also supporting the market like India, China or Japan.
  • According to IATA, total traffic in April 2023 in RPKs rose 45.8% compared to April 2022, with Asia-Pacific registering the highest share of 170.8% RPK. Airlines such as Vistara, Indigo and Air India introduced selfcheck kiosks to meet the growing number of passengers from their home countries. Demand for these kiosks is also expected to rise as the number of passengers increases every year.
  • In addition, the retail sector in India continues to grow and is experiencing positive sales trends recently. According to Reliance Retails, India's retailing market is growing at one of the highest rates in the world and will be worth two trillion dollars by 2032. Also, economic expansion, shifting demography, increasing disposable income, urbanization, and evolving consumer tastes and preferences thus are positively impacting the studied market.
  • Further, the onset of the COVID-19 pandemic was the demand for kiosks in food chains is expected to be increased. For instance, Westlife Development, McDonald's owns and operates restaurants in West and South India, which will open with increased security standards due to the pandemic by installing self ordering terminals for its customers.

Self-Service Industry Overview

The self-service market is highly fragmented due to increased demand for self-service in kiosks, vending machines, and ATMs. The rising demand from the consumer is making the market attractive for companies. Stiff competition among the players to cater to the people's needs with minimal cost magnifies the market. Some key players in the market are KIOSK Information Systems Inc., NCR Corporation, Zebra Technologies., Advanced Kiosks., and ProtouchUK, among others.

  • November 2023 - MTN Benin, a subsidiary of the MTN Group, has transformed its customer experience by introducing SEDCO's self-service kiosks across its four branches in collaboration with its strategic partner Quality Corporate in Benin. Advanced self service machines now provide customers with 24 hours SIM dispensing, cash in and out transactions, activation of telecom bundles at all times. In order to ensure a seamless experience at all times, customers will be able to access essential telecommunications services in their comfort.
  • August 2023 - NCR Corporation In order to provide customers with easy access and cash deposits in trusted retail outlets across the country, USD 6.6 billion asset First Bank has joined NCR's Allpoint Network. NCR also enabled First Bank to bring more selfservice options to First Bank's customers, the bank is upgrading its branches by adding almost 200 interactive teller machines operated byNCR Interactive Teller Machines.
  • June 2023 - Retail technology provider 365 Retail Markets announced the launch of MM6 for Markets, its latest kiosk designed to enhance the self-service consumer experience. The countertop kiosk features a 22-inch touchscreen and diverse payment options, making it the right fit for customers in high-touch, high-traffic micro-market locations.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Deliverables
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Industry Value Chain Analysis

5 Market DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Growing emphasis on ensuring customer satisfaction to drive demand in the Retail & Food sector
    • 5.1.2 High investments in the infrastructure developments (new & refurbishments) and smart city initiatives
    • 5.1.3 Technological investments to enable greater support for the differently abled populace & new users
  • 5.2 Market Restraints
    • 5.2.1 Cost and maintenance remains a key consideration

6 MAJOR TECHNOLOGICAL DEVELOPMENTS

  • 6.1 Evolution of Self-Service Kiosks
  • 6.2 Key technological & design developments Barrier-Free Kiosks(Major working groups & standard agencies lending support in Europe & the US) | major features provided by the key self-service kiosk manufacturers
  • 6.3 Major case studies & use-cases related to Self-Service Kiosks(McDonalds, Wendys, etc.) | Key end-user surveys cited by major vendors

7 MARKET SEGMENTATION

  • 7.1 Type
    • 7.1.1 Kiosk
    • 7.1.2 ATM
    • 7.1.3 Vending Machine
  • 7.2 End-user
    • 7.2.1 BFSI
    • 7.2.2 Retail & Fast Food Chain
    • 7.2.3 Hospitality
    • 7.2.4 Healthcare
    • 7.2.5 Travel & Transportation
    • 7.2.6 Other End-users
  • 7.3 Geography
    • 7.3.1 North America
    • 7.3.2 Europe
    • 7.3.3 Asia-Pacific
    • 7.3.4 South America
    • 7.3.5 Middle East and Africa

8 COMPETITIVE LANDSCAPE

  • 8.1 Company Profiles
    • 8.1.1 NCR Corporation
    • 8.1.2 HESS Cash systems GmbH & Co.
    • 8.1.3 Crane Co. (USA)
    • 8.1.4 Fujitsu Ltd.
    • 8.1.5 Advanced Kiosks
    • 8.1.6 Zebra Technologies
    • 8.1.7 Frank Mayer & Associates, Inc.
    • 8.1.8 Advantech Co. Limited
    • 8.1.9 Diebold Nixdorf
    • 8.1.10 IER Group
    • 8.1.11 ProtouchUK
    • 8.1.12 SEDCO
    • 8.1.13 Azkoyen Group
    • 8.1.14 Embross
    • 8.1.15 MaasInternationalEuropeB.V

9 INVESTMENT ANALYSIS

10 FUTURE OF THE MARKET