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市场调查报告书
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1641983

企业通讯基础设施：市场占有率分析、产业趋势与统计、成长预测（2025-2030 年）

Enterprise Communication Infrastructure - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3个工作天内

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简介目录

企业通讯基础设施市场规模在 2025 年预计为 1,118.4 亿美元，预计到 2030 年将达到 2,520.9 亿美元，预测期内（2025-2030 年）的复合年增长率为 17.65%。

企业通讯基础设施-市场-IMG1

升级过时 IT通讯基础设施的需求日益增长，推动了企业通讯基础设施市场的投资。

企业通讯基础设施市场投资的主要驱动力是新兴和先进通讯技术的不断发展和应用。此外，对先进协作工具的需求不断增长、云端基础的通讯解决方案的采用日益增加以及对数位转型的日益重视预计将极大地推动市场的成长机会。

此外，由于全球 BYOD 政策的不断推广，智慧型手机普及率的不断上升也有望在预测期内为企业通讯基础设施市场提供巨大的成长机会。

云端服务的采用也持续影响企业支出。云端基础的解决方案还帮助企业创建更有效的统一内部和外部沟通平台。云端服务的采用日益广泛，尤其是在中小型企业中，正在推动市场进一步发展。

2023年9月是爱立信建构由网路API驱动的全球网路平台业务策略的一个重要里程碑。爱立信和德国电信 (DT) 宣布建立商业合作伙伴关係，为企业和开发人员提供通讯和网路 API。建立一个全球平台，透过易于使用的网路 API 来展示先进的 5G 功能，例如按需品质、延迟、速度和位置，是爱立信企业策略的关键要素。这使得开发人员和企业能够将网路功能捆绑到应用程式中，从而推动企业数位化，并为营运商创造新的方式来收益。

然而，人们对资料安全和薄弱的IT基础设施的担忧日益增加，尤其是在开发中地区，这抑制了预测期内的市场成长。

企业通讯基础设施市场趋势

零售领域占据市场主要份额

  • 组织和企业对各种云端基础的解决方案的采用激增，由于它们提供了灵活且可扩展的解决方案，在扩大市场成长机会方面发挥关键作用。云端基础的通讯服务使组织能够简化业务、加强协作并降低成本。这种转变使企业能够利用先进的通讯工具，而无需广泛的内部基础设施。
  • 企业云端通讯系统变得更加灵活和经济实惠，取代了不灵活、昂贵的内部通讯解决方案。因此，现代通讯服务允许企业根据需要扩大或缩小整个基础设施，而无需昂贵的硬体和维护。企业云端通讯系统的各种功能使企业可以轻鬆地与全球任何人建立联繫。能够在任何地方使用任何设备开展工作的能力也是企业保持竞争力的必要条件，从而为市场成长机会提供巨大的推动力。
  • 2023 年 3 月，全球企业云端通讯公司 Bandwidth Inc. 推出了 Bandwidth Maestro。这个新一代云端通讯平台使资讯长能够解决在整合通讯、云端客服中心和人工智慧平台上整合一流的即时语音应用程式的关键挑战。 Bandwidth Maestro 让企业轻鬆自订全球通讯工作流程，以支援尖端的 CX 和 AI 功能，包括基于机器学习的诈欺侦测、对话式 AI、文字转语音和文字转语音工具。
  • 2023 年 2 月，云端电信业者MyOperator 宣布推出中小企业的数位电话线「Heyo Phone」。此数位电话连线可协助小型企业管理客户互动，并透过单一企业号码增强与客户的整体通话和 WhatsApp 聊天体验。
  • 根据 Flexera 2023 年云端运算状况报告，约 47% 的受访者在亚马逊网路服务 (AWS) 上运行关键工作负载。预计这种利用将在预测期内成倍地扩大市场的成长机会。

北美占有最大市场占有率

  • 预计北美将主导全球企业通讯基础设施市场。这是因为市场上大多数主要参与者都位于美国，并且是该技术的早期采用者。此外，该地区终端用户对云端的采用率很高，为市场环境创造了进一步的成长机会。
  • 该地区的许多市场供应商也在投资创新其产品的附加和独特功能，以获得竞争优势并扩大客户目标。随着各种现有和新参与者进入该行业，整个市场的竞争非常激烈。产业参与者正在采用各种策略来保持竞争力，从而进一步推动市场的成长机会。
  • 例如，2023年6月，全球云端通讯公司Bandwidth Inc.与全球IT服务和顾问公司Miratech签署了策略合作伙伴关係，为全球企业提供数位化客户体验转型辅助。 Miratech 和 Bandwidth 正在透过联合销售安排积极寻找各种跨国客户机会。这项合作关係将使全球 2000 强公司能够将其整个后端环境与面向客户的团队整合在一起，这对于提高品牌参与度和忠诚度至关重要。
  • 此外，爱立信将于 2023 年 9 月扩大与 Google Cloud 的合作，推出 Ericsson Cloud RAN，提供整合编配和自动化功能，利用 AI/ML 为通讯服务供应商带来一系列优势。 。位于GDC Edge上的爱立信Cloud RAN将实现全自动、超大规模分散式云端的交付，从而提供可靠、高效、高效能和安全的以软体为中心的无线接取网路基础设施。

企业通讯基础设施产业概览

企业通讯基础设施市场高度分散，参与者众多。市场的主要企业包括思科、IBM 和微软。市场近期的主要趋势包括：

  • 2024 年 5 月2024 年 5 月：全球着名通讯技术公司塔塔通讯 (Tata Communications) 与全球领先的科技公司思科 (Cisco) 加强合作伙伴关係。两家公司的合资企业将在印度推出一项开创性服务：塔塔通讯 (Tata Communications) 的 Webex Calling。这项创新服务整合了思科的 Webex Calling 和塔塔通讯 GlobalRapide 平台的云端语音服务，专为印度企业量身打造。
  • 2023 年 11 月面向服务供应商的云端通讯平台 Alianza 与 Amazon Web Services 签署了一项多年期策略合作协议，旨在改变通讯服务供应商透过语音和云端通讯服务收益和交付的方式。该解决方案主要在北美推出，目前已有 100 多家通讯服务供应商进行了部署，包括一级营运商和国家通讯业者Brightspeed、Lumen、Xplore、Bluepeak 和 Viasat。
  • 2023 年 7 月 阿尔卡特朗讯企业公司提供针对客户产业量身订製的通讯、网路和云端解决方案，在英国宣布推出阿尔卡特朗讯企业彩虹中心 (Alcatel-Lucent Enterprise Rainbow Hub)。 Rainbow Hub 是一种整合的整合通讯(UC) 和 PBX（专用交换机）解决方案，以完全云端基础的服务形式提供。这种全面的统一整合通讯即即服务解决方案 (UCaas) 使最终用户能够利用云端基础的平台的主要优势，同时使通路合作伙伴能够提供高级服务。

其他福利：

  • Excel 格式的市场预测 (ME) 表
  • 3 个月的分析师支持

目录

第 1 章 简介

  • 调查结果
  • 调查前提
  • 研究范围

第二章调查方法

第三章执行摘要

第四章 市场洞察

  • 市场概况
  • 价值链分析
  • 产业吸引力－波特五力分析
    • 供应商的议价能力
    • 购买者/消费者的议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 竞争对手之间的竞争

第五章 市场动态

  • 市场驱动因素
    • 行动性和 BYOD 日益增长的趋势
    • 越来越多地采用云端基础的解决方案，尤其是全球通讯解决方案
  • 市场限制
    • 资料安全和隐私问题

第六章 市场细分

  • 按部署
    • 本地
    • 云
  • 按应用
    • 消费者体验
    • 企业协作
    • 数位业务
    • 其他应用
  • 按最终用户
    • 资讯科技和电信
    • 製造业
    • BFSI
    • 卫生保健
    • 政府
    • 零售
    • 其他最终用户
  • 按地区
    • 北美洲
    • 欧洲
    • 亚洲
    • 澳洲和纽西兰
    • 拉丁美洲
    • 中东和非洲

第七章 竞争格局

  • 公司简介
    • Microsoft Corporation
    • Orange SA
    • Avaya Inc.
    • IBM Corporation
    • Cisco Systems Inc.
    • Alcatel-Lucent SA
    • Verizon Communications
    • DXC Technology
    • NEC Corporation
    • 88 Inc.
    • Mitel Network Corporation
    • AT&T Corporation

第八章投资分析

第九章 市场机会与未来趋势

简介目录
Product Code: 64276

The Enterprise Communication Infrastructure Market size is estimated at USD 111.84 billion in 2025, and is expected to reach USD 252.09 billion by 2030, at a CAGR of 17.65% during the forecast period (2025-2030).

Enterprise Communication Infrastructure - Market - IMG1

The rising need to upgrade outdated IT communication infrastructure drives organizations to invest in the enterprise communication infrastructure market.

The primary driver behind the investments in the enterprise communication infrastructure market has been the continuous evolution and application of new and advanced communication technologies. Moreover, the growing demand for advanced collaboration tools, the rising adoption of cloud-based communication solutions, and the increasing emphasis on digital transformation are estimated to drive the market growth opportunities considerably.

Also, the growing smartphone penetration rate, owing to the rising BYOD policies worldwide, is expected to provide immense growth opportunities for the enterprise communication infrastructure market during the forecast period.

The adoption of cloud services also continues to influence enterprise spending. Cloud-based solutions are also helping organizations create a more effective unified platform for internal and external communication. The growing adoption of cloud services, especially among SMEs, promotes further market development.

In September 2023, Ericsson declared a key milestone in the company's strategy to build a global network platform business with network APIs. Ericsson and Deutsche Telekom (DT) introduced a commercial partnership to provide communication and network APIs to enterprises and developers. Creating a global platform to expose advanced 5G capabilities, including quality on demand, latency, speed, and location through easy-to-consume network APIs, is one of the significant components of Ericsson's enterprise strategy. This would enable developers and enterprises to combine network features into their applications, enhancing enterprise digitalization and building new ways for operators to monetize their overall network investments.

However, the growing data security concerns and poor IT infrastructure, especially in developing regions, are some factors that can restrain the market growth during the forecast period.

Enterprise Communication Infrastructure Market Trends

The Retail Segment has a Significant Share in the Market

  • The surge in adoption of various cloud-based solutions by organizations and companies plays a significant role in augmenting the market's growth opportunities since it offers flexible and scalable solutions. Cloud-based communication services allow organizations to simplify operations, enhance collaboration, and minimize costs. This shift enables organizations to leverage advanced communication tools without needing extensive on-premise infrastructures.
  • The enterprise cloud communications systems have become more flexible and affordable, shifting away from inflexible and costly on-premise communications solutions. Hence, with modern communications services, companies can scale their overall infrastructure up or down as required without needing expensive hardware or maintenance. The different functions associated with enterprise cloud communication systems help businesses easily connect with anyone across the globe. The ability to work from anywhere, on any device, has also become necessary for companies to stay competitive, driving the market's growth opportunities significantly.
  • In March 2023, Bandwidth Inc., a worldwide enterprise cloud communications company, introduced Bandwidth Maestro. This next-generation cloud communications platform mainly allows chief information officers to solve the significant challenge of integrating best-in-class real-time voice apps throughout their unified communications, cloud contact center, and artificial intelligence platforms, thereby resulting in faster time-to-value and improved employee and customer experiences. With Bandwidth Maestro, enterprises can easily customize global communications workflows and enhance state-of-the-art CX and AI capabilities like machine-learning-based fraud detection, conversational AI, and text-to-speech and speech-to-text tools, all interoperable and consumable by software.
  • In February 2023, a cloud communication company, MyOperator, introduced Heyo Phone, a digital phone line for small and medium businesses. The digital phone connection can help small and medium-sized businesses manage customer interactions and improve their overall customer call and WhatsApp chat experience through a single business number.
  • According to Flexera 2023 State of the Cloud Report 2023, around 47% of respondents run significant workloads on Amazon Web Services (AWS). This usage is expected to exponentially enable the market to witness substantial growth opportunities during the forecast period.

North America to Hold the Largest Market Share

  • North America is anticipated to dominate the global enterprise communication infrastructure market. It is also because most of the major players in the market are US-based and are one of the early adopters of the technology. Also, cloud adoption among the regional end users is high, providing further growth opportunities to the market landscape.
  • Many market vendors in the region also invest in innovating additional and unique features to their offerings to gain a competitive advantage and expand their customer target base. The overall competitive rivalry in the market is high, with various established and new market players entering this space. Industry players resort to various strategies to stay competitive, further boosting market growth opportunities.
  • For instance, in June 2023, Bandwidth Inc., a worldwide cloud communications company, and Miratech, a global IT services and consulting company, signed a strategic collaboration to augment digital customer experience transformation for global enterprises. Miratech and Bandwidth actively engage with various multi-country enterprise customer opportunities in a co-selling motion. The partnership would allow the Global 2000 enterprises to integrate their overall back-end environment with customer-facing teams, which is critical to enhancing greater brand engagement and loyalty.
  • Also, in September 2023, Ericsson extended its partnership with Google Cloud to build an Ericsson Cloud RAN solution on Google Distributed Cloud that delivers integrated orchestration and automation and leverages AI/ML for various additional communications service provider benefits. Utilizing Ericsson Cloud RAN on GDC Edge allows the delivery of a completely automated and very large-scale distributed cloud, resulting in a reliable, efficient, highly performant, and secured software-centric radio access network infrastructure.

Enterprise Communication Infrastructure Industry Overview

The enterprise communication infrastructure market is highly fragmented due to the presence of many players. Some of the key players in the market include Cisco, IBM, and Microsoft. Some key recent developments in the market include:

  • May 2024: Tata Communications, a prominent global communications technology firm, and Cisco, a leading global technology giant, strengthened their partnership. Their joint venture introduces a pioneering service in India: Webex Calling by Tata Communications. This innovative offering integrates Cisco's Webex Calling with Tata Communications' cloud voice services from the GlobalRapide platform, which are specifically customized for Indian enterprises.
  • November 2023: Alianza Inc., a cloud communications platform for service providers, entered a multi-year strategic collaboration agreement with Amazon Web Services to transform how communication service providers monetize and deliver voice and cloud communications services. The solution is mainly available in North America and has already been deployed by over 100 communication service providers, including Tier-1 and nationwide operators Brightspeed, Lumen, Xplore, Bluepeak, and Viasat.
  • July 2023: Alcatel-Lucent Enterprise, a provider of communications, networking, and cloud solutions tailored to customers' industries, introduced Alcatel-Lucent Enterprise Rainbow Hub in the United Kingdom. It merges its unified communications and PBX solutions into an entirely cloud-based service. The comprehensive, unified communications as a service solution (UCaas) allows end users to leverage the key benefits of a cloud-based platform while enabling channel partners to provide advanced services.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Deliverables
  • 1.2 Study Assumptions
  • 1.3 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Value Chain Analysis
  • 4.3 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.3.1 Bargaining Power of Suppliers
    • 4.3.2 Bargaining Power of Buyers/Consumers
    • 4.3.3 Threat of New Entrants
    • 4.3.4 Threat of Substitute Products
    • 4.3.5 Intensity of Competitive Rivalry

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Growing Trends Toward Mobility and BYOD
    • 5.1.2 Growing Adoption of Cloud-based Solutions Especially for Global Communication Solutions
  • 5.2 Market Restraints
    • 5.2.1 Data Security and Privacy Issues

6 MARKET SEGMENTATION

  • 6.1 By Deployment
    • 6.1.1 On-premise
    • 6.1.2 Cloud
  • 6.2 By Application
    • 6.2.1 Consumer Experience
    • 6.2.2 Enterprise Collaboration
    • 6.2.3 Digital Business
    • 6.2.4 Other Applications
  • 6.3 By End User
    • 6.3.1 IT and Telecom
    • 6.3.2 Manufacturing
    • 6.3.3 BFSI
    • 6.3.4 Healthcare
    • 6.3.5 Government
    • 6.3.6 Retail
    • 6.3.7 Other End Users
  • 6.4 Geography
    • 6.4.1 North America
    • 6.4.2 Europe
    • 6.4.3 Asia
    • 6.4.4 Australia and New Zealand
    • 6.4.5 Latin America
    • 6.4.6 Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Microsoft Corporation
    • 7.1.2 Orange SA
    • 7.1.3 Avaya Inc.
    • 7.1.4 IBM Corporation
    • 7.1.5 Cisco Systems Inc.
    • 7.1.6 Alcatel-Lucent SA
    • 7.1.7 Verizon Communications
    • 7.1.8 DXC Technology
    • 7.1.9 NEC Corporation
    • 7.1.10 88 Inc.
    • 7.1.11 Mitel Network Corporation
    • 7.1.12 AT&T Corporation

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS