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市场调查报告书
商品编码
1644296

银行维护援助与服务：市场占有率分析、产业趋势与统计、成长预测（2025-2030 年）

Banking Maintenance Support & Services - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 132 Pages | 商品交期: 2-3个工作天内

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简介目录

银行维护援助和服务市场规模预计在 2025 年达到 117.6 亿美元，预计到 2030 年将达到 159.6 亿美元，预测期内（2025-2030 年）的复合年增长率为 6.3%。

银行维护支援与服务-市场-IMG1

新兴经济体的人口快速成长，使得企业更重视改善店内顾客的体验。

主要亮点

  • 银行维护援助和服务大大减少了银行的停机时间和营运成本。每家公司都提供全系列的产品和解决方案，以简化现金管理流程。这些产品和服务实现了现金处理和加工的自动化，提高了生产效率，降低了开支，并且使银行能够透过专注于提高客户满意度和其他关键业务来更好地利用员工。因此，银行业对帮助台支援、软体支援和硬体维护服务的需求日益增加。
  • 此外，银行自助服务设备（如 ATM、自动提款机、银行亭和数位指示牌系统）的使用预计将增加对维护和支援服务的需求。预计这些也将对预测期内的收益产生重大影响。
  • 为了扩大其国际服务并帮助这些金融机构改善客户体验，该服务提供者与全球众多银行机构建立了合作关係。因此，预计未来几年银行硬体维护、软体支援和帮助台支援服务市场将快速成长。高昂的研发成本也丰富了市场拓展的潜力。
  • 由于现有参与者之间的竞争以及新竞争对手进入市场的威胁，市场成长率可能会放缓。由于新参与企业和现有企业的激烈竞争，银行硬体维护、软体支援和帮助台支援服务市场预计在未来几年将面临许多挑战。
  • 在新冠肺炎疫情期间，世界各地实施了封锁和隔离规则，迫使许多企业和组织暂停业务一段时间。但银行业仍在运作。这意味着分店仍然需要维护服务以确保员工的健康和安全并阻止病毒进入银行。
  • 例如，维护服务 BS/2 负责所有银行设备的维护，即使在实施检疫规则的情况下也是如此。俄罗斯和乌克兰之间的战争也带来了整个包装生态系统的变化。

银行维护援助和服务市场趋势

硬体支援可望主导市场占有率

  • BFSI 行业面临的最大挑战是改善银行分店的客户体验并减少排队时间。为此，一些银行正在努力透过引入自助服务设备（如 ATM、自动提款机、银行亭和数位指示牌系统）来实现某些任务的自动化。
  • 这些设备可以轻鬆执行多种银行业务，例如余额查询、转帐、存入支票和提取现金。这些设备使银行工作人员能够消除长队现象并减少分店的等待时间，同时提高客户服务的效率。
  • 例如，CashLink World Systems 的 ATM 服务业务为客户提供广泛的服务，包括 ATM 安装/拆除、搬迁、运输、搬运、测试、试运行、操作培训和 SLM。

亚太地区可望实现强劲成长

  • 预计预测期内亚太地区将实现高速成长。这是因为银行和其他金融服务机构正在增加使用自助服务技术来提高其市场占有率。该地区的多家银行机构正在增加对其组织维护、维修和支援服务的招聘，以增强其提升客户体验的能力。
  • 与欧洲、中东和非洲地区以及美洲地区相比，亚太地区对 BaaS 服务的需求更高。在欧洲、中东和非洲以及美洲地区，只有 80% 的高阶主管使用或计划使用 BaaS 解决方案，而亚太地区的比例为 88%。其中包括银行、医疗保健、零售和科技。
  • BaaS 生态系统中的主要企业（分销商、推动者和提供者）渴望增加对 BaaS 的投资和连接，因为预计未来五年该行业每年的成长率将超过 50%。随着终端用户越来越多地采用易于使用且有助于降低银行和其他服务提供者成本的尖端数位银行解决方案，市场正在不断扩大。其背景是银行和金融服务业法规环境的变化。

银行维护援助和服务业概览

随着全球范围内几家领先服务提供者的存在，银行维护援助和服务市场的竞争格局得到巩固。服务提供者与世界各地的银行合作，扩展他们的服务并帮助银行改善客户体验。

2022 年 3 月，总部位于东京的行动金融软体公司 Kyash 在 D 轮资金筹措中筹集了 4,120 万美元（49 亿日圆）。日本邮政、Block（原 Square）、Greyhound Capital、三井住友证券、Altos Ventures、Goodwater Capital、StepStone Group、JAFCO Group 和三井住友保险资本也参与了此轮融资。

2022年1月，主要企业的金融机构科技即服务平台金融壹帐通宣布与中国人民银行推出的金融科技公司诚方金融科技建立策略伙伴关係。透过此次合作，金融壹帐通与诚方金科将共同探索资料隐私技术在银行监控系统中的新应用，推动新资料标准的引进与共用，并寻找企业所需的金融资料协作与分发模型，满足安全云端运算的要求。

其他福利

  • Excel 格式的市场预测 (ME) 表
  • 3 个月的分析师支持

目录

第 1 章 简介

  • 调查前提和市场研究
  • 研究范围

第二章调查方法

第三章执行摘要

第四章 市场动态

  • 市场概况
  • 市场驱动因素
    • 更重视改善 BFSI 产业的店内顾客体验
    • 自助机器的普及率不断提高
  • 市场限制
    • 数位银行解决方案的采用率不断提高
  • 产业吸引力-波特五力分析
    • 供应商的议价能力
    • 购买者/消费者的议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 竞争对手之间的竞争强度
  • COVID-19 市场影响评估

第五章 市场区隔

  • 按组件
    • 硬体维护支援与服务
    • 软体维护支援与服务
  • 按地区
    • 北美洲
    • 欧洲
    • 亚太地区
    • 拉丁美洲
    • 中东和非洲

第六章 竞争格局

  • 公司简介
    • CeleritiFinTech
    • Diebold Nixdorf, Inc.
    • CashLink Global Systems Pvt. Ltd.
    • NCR Corporation
    • Cardtronics Inc.
    • Glory Global Solutions（International）Limited

第七章投资分析

第八章 市场机会与未来趋势

简介目录
Product Code: 70647

The Banking Maintenance Support & Services Market size is estimated at USD 11.76 billion in 2025, and is expected to reach USD 15.96 billion by 2030, at a CAGR of 6.3% during the forecast period (2025-2030).

Banking Maintenance Support & Services - Market - IMG1

The number of people living in emerging economies is growing very quickly, and more and more attention is being paid to improving the in-branch experience for customers.

Key Highlights

  • Banking maintenance support and services significantly lower banks' downtime and operating costs. Businesses offer products and solutions that simplify cash management processes across the board. These goods and services automate the handling and processing of cash, which boosts output, reduces expenses, and allows the bank to make better use of its employees by putting more emphasis on enhancing customer satisfaction and other vital tasks. As a result, there is a high demand for helpdesk support, software support, and hardware maintenance services in the banking industry.
  • The fast growth of populations in developing countries and the focus on improving the in-branch experiences of customers have greatly increased the need for banking hardware maintenance, software support, and helpdesk support services.Also, it is expected that the use of self-service equipment in banks, like ATMs, cash deposit machines, banking kiosks, and digital signage systems, will increase the need for maintenance and support services. Also, it is expected that these things will make a big difference in revenue during the forecast period.
  • In order to expand their services internationally and help these institutions improve their customer experiences, the service providers have teamed up with a number of banking institutions on a global scale. This will make the market for hardware maintenance, software support, and helpdesk support services for banks grow faster over the next few years. High research and development expenditures also present a wealth of market expansion potential.
  • The growth rate of the market could be slowed down by competition between current players and threats from new competitors who are just starting out. Due to the fierce competition between new entrants and established firms, the market for banking hardware maintenance, software support, and helpdesk support services is expected to face a lot of problems over the next few years.
  • During the COVID-19 pandemic, many businesses and organizations had to stop working for a while because of lockdown and quarantine rules that were put in place all over the world. But the banking industry was still running, which meant that maintenance services were still needed in the branches to keep employees healthy and safe and stop viruses from getting into the banks.
  • For example, BS/2, which is a maintenance service, took care of all the maintenance for banking equipment even when quarantine rules were in place. The war between Russia and Ukraine has also changed the packaging ecosystem as a whole.

Banking Maintenance Support & Services Market Trends

Hardware Support Expected to Exhibit Significant Market Share

  • The BFSI sector's biggest challenge is to improve the customer experience at bank branches and reduce the amount of time spent waiting in lines.For this reason, several banks are making efforts to automate several tasks by deploying self-service devices such as ATMs, cash deposit machines, banking kiosks, digital signage systems, and many more.
  • Such devices foster ease in performing several banking activities, such as balance inquiries, money transfers, check deposits, cash withdrawals, and many more. These devices allow the bankers to eliminate long queues at the branches, reducing wait times while increasing their efficiency in managing their customers.
  • For example, CashLink Global Systems' ATM Service business offers a number of services to its customers, such as ATM installation and removal, relocation, transportation, handling, testing, commissioning, operational training, and SLM.

Asia-Pacific Expected to Grow Significantly

  • During the forecast period, the Asia-Pacific region is expected to grow at a high rate. This is because banks and other financial service organizations are using self-service technologies more and more to improve their market presence.Several banking institutions in the region are increasingly adopting maintenance, repair, and support services for their organizations to augment their ability to enhance the customer experience.
  • In comparison to EMEA and the Americas, the demand for BaaS services is higher in APAC. Compared to EMEA and the Americas, where only 80% of senior executives use or plan to use BaaS solutions, 88% of senior executives in APAC do so or plan to do so. This includes banking, healthcare, retail, and technology.
  • The main players in the BaaS ecosystem (distributors, enablers, and providers) want to increase their BaaS investments and connections because they predict that the BaaS industry will grow at a rate of more than 50% annually over the next five years. The market is growing because more and more end users are using cutting-edge digital banking solutions that are easy to use and help banks and other service providers save money. This is due to the banking and financial services industry's shifting regulatory environment.

Banking Maintenance Support & Services Industry Overview

The competitive landscape of the banking maintenance, support, and service market is consolidated due to the presence of a few major service providers worldwide. The service providers are partnering with several banking institutions globally to expand their services and help these institutions enhance their customer experiences.

In March 2022, Kyash, a Tokyo-based mobile finance software company, raised USD 41.2 million in Series D fundraising (4.9 billion yen). Japan Post Investment Corporation, Block (previously known as Square), Greyhound Capital, SMBC Nikko Securities, Altos Ventures, Goodwater Capital, StepStone Group, JAFCO Group, Mitsui Sumitomo Insurance Capital, and other investors participated in the round.

In January 2022, OneConnect Financial Technology Co., Ltd., a leading technology-as-a-service platform for financial institutions, announced that it had formed a strategic alliance with Chengfang Financial Technology Co., Ltd., a financial technology company started by the People's Bank of China. Under the terms of the agreement, OneConnect and Chengfang Financial Technology will work together to find new uses for data privacy technology in bank surveillance systems, promote the introduction and sharing of new data standards, and find the financial data collaboration and circulation models that businesses need to meet the requirements for secure cloud computing.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions & Market Study
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Increased Focus on Providing Enhanced In-Branch Customer Experience in the BFSI Industry
    • 4.2.2 Increasing Adoption of Self-service Machines
  • 4.3 Market Restraints
    • 4.3.1 Increasing Adoption of Digital Banking Solutions
  • 4.4 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.4.1 Bargaining Power of Suppliers
    • 4.4.2 Bargaining Power of Buyers/Consumers
    • 4.4.3 Threat of New Entrants
    • 4.4.4 Threat of Substitute Products
    • 4.4.5 Intensity of Competitive Rivalry
  • 4.5 Assessment of Impact of COVID-19 on the Market

5 MARKET SEGMENTATION

  • 5.1 By Component
    • 5.1.1 Hardware Maintenance Support and Services
    • 5.1.2 Software Maintenance Support and Services
  • 5.2 Geography
    • 5.2.1 North America
    • 5.2.2 Europe
    • 5.2.3 Asia-Pacific
    • 5.2.4 Latin America
    • 5.2.5 Middle-East & Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Company Profiles
    • 6.1.1 CeleritiFinTech
    • 6.1.2 Diebold Nixdorf, Inc.
    • 6.1.3 CashLink Global Systems Pvt. Ltd.
    • 6.1.4 NCR Corporation
    • 6.1.5 Cardtronics Inc.
    • 6.1.6 Glory Global Solutions (International) Limited

7 INVESTMENT ANALYSIS

8 MARKET OPPORTUNITIES AND FUTURE TRENDS