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市场调查报告书
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1644393

服务履约-市场占有率分析、产业趋势与统计、成长预测（2025-2030 年）

Service Fulfillment - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 100 Pages | 商品交期: 2-3个工作天内

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简介目录

服务履约市场规模在 2025 年估计为 94 亿美元，预计到 2030 年将达到 157.8 亿美元，在市场估计和预测期（2025-2030 年）内复合年增长率为 10.9%。

服务履行-市场-IMG1

服务供应商正在建立提供服务的能力，同时加快下一代产品和服务的上市时间。物联网、连网型设备、5G 技术、数位化等技术以及对增强连接解决方案日益增长的需求。

关键亮点

  • 服务履约是一套全面的工具，可简化 CSP 和组织的各种任务、缩短产品上市时间、优化成本并提高自动化。网路优化对于满足新的和不断增长的履约需求至关重要。
  • 动态服务履约流程和软体支援创建基于组件的服务，从而简化新产品的发布。自动化订单到现金流程并优化您的供应链活动、资本支出和营运费用。供应链管理解决方案简化了网路设备采购，同时简化了您的供应商生态系统。
  • 连网设备和用户的快速扩张正在推动全球服务履约市场的发展。此外，对电讯操作技术的大规模投入正在推动该产业的需求。此外，轻鬆获取关键管理解决方案正在推动产业向前发展。资讯服务收入的增加正在推动全球服务履约市场的需求。
  • 此外，自动化提高了企业生产力，这始终是一件好事。挑战在于如何以经济有效的方式实现这一目标。云端运算有效地简化了IT基础设施的自动化和利用，包括伺服器虚拟和配置。然而，网路自动化发展缓慢，特别是在通讯服务供应商(CSP) 网路中，该网路通常跨越许多领域（云端、行动、WAN、IT）并且需要更高水准的投资，从而增加了复杂性。
  • 新冠肺炎疫情已影响到全球的服务履约。疫情期间的一个重大挑战是劳动力相关问题。疫情过后，随着虚拟网路功能迅速采用作为可用于创建客户服务的元件，市场蓬勃发展。

服务履约市场趋势

预计软体部分将占据较大的市场占有率

  • 透过分析网路管理、库存管理和服务订单管理等软体部分，可以发现它们在预测期内占据了服务履约市场的大部分份额。随着 5G 技术、物联网、人工智慧和数数位化等多项技术进步的推出，通讯服务供应商(CSP) 面临着持续的压力，需要超越和提高不断增长的客户期望，同时在对平台、系统、工具、分段资料等缺乏了解的情况下最大限度地降低营运成本。
  • 爱立信预计，到2028年，全球整体5G用户数将成长至46.2411亿，其中东北亚、东南亚、印度、尼泊尔和不丹预计将占据地区用户数最多的位置。用户数量、5G连接、连接设备、行动装置、应用程式、先进技术和功能的增加，导致人们越来越依赖增强的网路基础设施和增强的连接解决方案来连接各种端点。
  • 随后，组织和 CSP 越来越多地投资于采用先进管理工具的新网路架构，以推动利用 AI 和 ML 等技术的自主网路的采用。因此，CSP 正在联繫服务履约供应商，采用软体解决方案来增强其供应链活动。
  • 另一个市场趋势是由于网路流量和处理的增加而对持续网路评估和效能的需求，特别是在区域网路中，这需要即时串流网路分析来帮助客户了解网路健康状况并持续监控流量。这些发展进一步推动了市场对网路管理软体的需求。

北美预计将创下最大市场规模

  • 在北美，由于对视讯串流、视讯通话平台和音讯会议等各种平台的增强连接解决方案的需求不断增加，对服务履约解决方案和服务的需求也在增加。
  • 再加上3G、4G和5G等各种网路的用户数量的快速成长，鼓励了参与企业采用服务履约。该地区也已成为 5G 部署的主要枢纽，加拿大服务供应商正在加大对获取 5G 许可证的投资。
  • 市场供应商正在进行合作和收购活动，以加强他们在该地区的服务履约，这有望推动该地区的市场成长。例如，2023 年 5 月，技术主导的物流平台 Flexport 收购了 Shopify Logistics 的资产，其中包括 Deliverr, Inc.透过与 Shopify Logistics 的整合，该公司将加强其基于人工智慧的高级优化，以简化全球供应链、降低成本并提高消费者的可靠性。
  • 此外，2022 年 12 月，JLL 与 American Eagle Outfitters Inc. 的完全子公司Quiet Platforms 宣布合作，将于 2023 年加速在美国建设更多先进的履约设施，以服务于 Quiet Platforms 供应链网路中的零售商和品牌。透过该协议，两家公司将率先在物流房地产领域开创灵活的收益分成租金模式。

服务履约行业概览

服务履约市场由 Comarch SA、埃森哲公司、思科系统公司、印孚瑟斯公司和 TATA 通讯有限公司等参与企业组成。该市场的参与企业正在采取合作和收购等策略来加强其产品供应并获得可持续的竞争优势。

2023 年 12 月，印孚瑟斯公司宣布，它将透过与印孚瑟斯公司共同建构的全通路数位履约和高级分析平台，帮助 Spotlight Retail Group 促进消费者成长，并利用印孚瑟斯公司的 AI 优先产品 Infosys Topaz，使 Spotlight Retail Group 能够为线上消费者创造超个人化的网路购物体验。客户体验的改善使 12 个月内客户数量增加了 113%，交易量增加了 93%。

其他福利

  • Excel 格式的市场预测 (ME) 表
  • 3 个月的分析师支持

目录

第 1 章 简介

  • 研究假设和市场定义
  • 研究范围

第二章调查方法

第三章执行摘要

第四章 市场洞察

  • 市场概况
  • 产业吸引力-波特五力分析
    • 供应商的议价能力
    • 购买者/消费者的议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 竞争对手之间的竞争强度
  • COVID-19 市场影响评估

第五章 市场动态

  • 市场驱动因素
    • 对网路自动化和自动化即时服务的需求不断增加
    • 快速采用虚拟网路功能作为客户服务创建的可用元件
  • 市场限制
    • 缺乏意识

第六章 市场细分

  • 按类型
    • 软体
      • 网管
      • 库存管理
      • 服务订单管理
    • 按服务
  • 依实施类型
    • 本地
    • 託管
  • 按地区
    • 北美洲
    • 欧洲
    • 亚太地区
    • 其他的

第七章 竞争格局

  • 公司简介
    • Comarch SA
    • Accenture PLC
    • Cisco Systems, Inc.
    • Infosys Limited
    • TATA Communications Ltd.
    • Amdocs Group
    • Suntech SA
    • Telefonaktiebolaget LM Ericsson
    • NEC Technologies India Private Limited
    • Hewlett Packard Enterprise Development LP
    • TIBCO Software Inc.

第八章投资分析

第九章 市场机会与未来趋势

简介目录
Product Code: 71492

The Service Fulfillment Market size is estimated at USD 9.40 billion in 2025, and is expected to reach USD 15.78 billion by 2030, at a CAGR of 10.9% during the forecast period (2025-2030).

Service Fulfillment - Market - IMG1

Service providers are building capabilities to provide services while reducing time-to-market for next-generation products and services, owing to the introduction of several technologies across industries. Technologies such as IoT, connected devices, 5G technology, digitization, and increase the demand for enhanced connectivity solutions.

Key Highlights

  • Service fulfillment is a combined comprehensive set of tools that assist in streamlining various tasks of CSPs and organizations to reduce time to market, optimize cost, and boost automation. Network optimization becomes essential to meet new and growing service fulfillment needs.
  • A dynamic service fulfillment process or software enables the creation of component-based services and simplifies the launch of new products. It automates the order-to-cash process to optimize supply chain activities, capital expenditures, and operating expenses. The supply chain management solutions streamline network equipment procurement while rationalizing the supplier ecosystem.
  • Rapid connectivity devices and user expansion drive the global service fulfillment market. Moreover, large-scale expenditures in telecom operating technologies are increasing in demand in this industry. Moreover, simple access to crucial management solutions is propelling this industry forward. Rising income from data services drives demand in the global service fulfillment market.
  • Further, automation drives business productivity, which is always desirable. The challenge is achieving it cost-effectively. The cloud has efficiently streamlined the automation and use of IT infrastructures, such as server virtualization and configuration. Still, network automation has been slower to evolve due to higher complexity levels, especially among communication service provider (CSP) networks, which often cross an increased number of domains (cloud, mobile, WAN, and IT) and require higher levels of investment.
  • The COVID-19 pandemic impacted service fulfillment throughout the globe. The major challenge during the pandemic was workforce-related issues. Post-pandemic, the market was growing rapidly with the rapid adoption of virtualized network functions into usable components for customer service creation.

Service Fulfillment Market Trends

Software Segment is Analyzed to Hold Significant Market Share

  • The software segment including network management, inventory management and service order management is analyzed to hold significant market share in th service fulfillment market over the forecast period. The rollout of several technological advancements, such as 5G technology, IoT, AI, Digitization, and many more, Communication Service Providers (CSPs) face constant pressure to enhance and exceed rising customer expectations while minimizing operational costs, with little visibility across platforms, systems, tools, and fragmented data.
  • According to Ericsson, 5G subscriptions are forecast to increase globally to 4624.11 million by 2028, North East Asia, South East Asia, India, Nepal, and Bhutan are expected to have the maximum regional subscriptions.With the increasing number of users, 5G connections, connected devices, mobile devices, applications, and the deployment of advanced technologies and capabilities, they are increasing their dependence on enhanced network infrastructure and enhanced connectivity solutions for essential connectivity to a wide range of endpoints.
  • Subsequently, organizations and CSPs are increasingly investing in new network architectures that incorporate advanced management tools to drive the adoption of autonomous networks, leveraging technologies like AI and ML. Hence, the CSPs are contacting Service Fulfillment solution providers to enhance their supply chain activities by adopting software solutions.
  • Another trend in the market is the demand for continuous evaluation and performance of networks due to increased network traffic and network processing, particularly from the local area networks, which require real-time streaming network analytics and allows customers to keep track of the health of their network and continuously monitor traffic flows. Such developments further fosters the demand for network management software in the market.

North America is Expected to Register the Largest Market

  • The North America region is witnessing an increase in the demand for service fulfillment solutions and services due to an increase in the demand for enhanced connectivity solutions across various platforms, such as video streaming, video calling platforms, and teleconferencing, among various others.
  • This, coupled with a rapid increase in subscribers on various networks such as 3G, 4G, 5G, etc., propel the players to adopt service fulfillment. Also, the region has become a major hub for the 5G rollout, with Canadian service providers increasingly investing in procuring 5G licenses.
  • Market vendors are entering into partnership and acquisition activities to strengthen their service fulfillment offerings in the region, which is analyzed to drive the market growth in the region. For instance, in May 2023, Flexport, the tech-driven logistics platform, acquired the assets of Shopify Logistics, including Deliverr, Inc. Through the integration of Shopify Logistics, the company will strengthen its advanced AI-driven optimization to streamline the global supply chain, reducing costs and improving consumer reliability.
  • Furthermore, in December 2022, JLL and Quiet Platforms, an American Eagle Outfitters Inc. completely owned subsidiary, announced a collaboration to speed the building of additional advanced fulfillment facilities across the United States in 2023 to service retailers and brands in the Quiet Platforms supply chain network. The two businesses would pioneer a flexible rent-as-a-percentage-of-revenue model for logistics real estate under the terms of the agreement.

Service Fulfillment Industry Overview

The Service Fulfillment Market is fragmented with the presence of several players like Comarch SA, Accenture PLC, Cisco Systems, Inc., Infosys Limited, and TATA Communications Ltd. Players in the market are adopting strategies such as partnerships and acquisitions to enhance their product offerings and gain sustainable competitive advantage.

In December 2023 - Infosys announced that it has helped enhance Spotlight Retail Group's consumer growth via an omnichannel digital fulfillment and advanced analytics platform built with Infosys and by leveraging Infosys' AI-first offering, Infosys Topaz, Spotlight Retail Group enabled a hyper-personalized online shopping experience for its consumers. The improved customer experience has led to a growth of 113% in customer base over 12 12-month period and 93% in transactions.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Buyers/Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Assessment of Impact of COVID-19 on the Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Increasing Network Automation and Increasing Demand for Automated, Real-time Services
    • 5.1.2 Rapid Adoption of Virtualized Network Functions into Usable Components for Customer Service Creation
  • 5.2 Market Restraints
    • 5.2.1 Lack in Awareness

6 MARKET SEGMENTATION

  • 6.1 By Type
    • 6.1.1 Software
      • 6.1.1.1 Network Management
      • 6.1.1.2 Inventory Management
      • 6.1.1.3 Service Order Management
    • 6.1.2 Services
  • 6.2 By Deployment Mode
    • 6.2.1 On-Premise
    • 6.2.2 Hosted
  • 6.3 By Geography
    • 6.3.1 North America
    • 6.3.2 Europe
    • 6.3.3 Asia-Pacific
    • 6.3.4 Rest of the World

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Comarch SA
    • 7.1.2 Accenture PLC
    • 7.1.3 Cisco Systems, Inc.
    • 7.1.4 Infosys Limited
    • 7.1.5 TATA Communications Ltd.
    • 7.1.6 Amdocs Group
    • 7.1.7 Suntech S.A.
    • 7.1.8 Telefonaktiebolaget LM Ericsson
    • 7.1.9 NEC Technologies India Private Limited
    • 7.1.10 Hewlett Packard Enterprise Development LP
    • 7.1.11 TIBCO Software Inc.

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS