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市场调查报告书
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1645142

多供应商支援服务：市场占有率分析、产业趋势与统计、成长预测（2025-2030 年）

Multi Vendor Support Services - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 129 Pages | 商品交期: 2-3个工作天内

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简介目录

预计 2025 年多供应商支援服务市场规模为 615.7 亿美元，到 2030 年将达到 769.1 亿美元，预测期内（2025-2030 年）的复合年增长率为 4.55%。

多供应商支援服务-市场-IMG1

多供应商支援服务为您提供维护来自单一供应商IT基础设施的专业知识，从而简化 IT 管理。因此，多供应商支援可透过简化整个 IT 环境中的问题识别和解决来减少停机时间。企业对先进解决方案的开发和接受度显着提高。这种多供应商支援服务有助于改善生产的平稳性和日常业务，同时降低管理多种 IT 解决方案和服务所带来的风险。这导致全球对多供应商支援服务的需求增加。

主要亮点

  • 与前几年的IT基础设施转型不同，由于预算紧张和资本支出减少，许多企业转向第三方、多供应商维护提供者。希望在保持成本效益的同时做更多事情的企业正在转向第三方维护，以降低解决方案和服务的支出，同时保持传统的执行时间和效能。
  • 预测期内，云端、物联网平台、容器、DevOps 和巨量资料等 IT 服务预计将为多供应商支援服务供应商带来巨大潜力。世界各地的企业和政府机构正在将更多业务关键型工作负载和运算实例从传统环境迁移到云端。
  • 此外，物联网、云端运算和巨量资料分析在企业数位转型策略中被迅速采用，这也增加了资料中心的压力，从而促进了市场的成长。在当前情况下，资料中心变得比以往更加复杂，拥有数千个元件。在如此恶劣的环境下进行生命週期维护至关重要，但由于 IT相关人员努力平衡效能和成本，因此也极具挑战性。这就是为什么生命週期维护成为当今企业管理员如此头痛的问题。公司与数十家供应商签订了维护合同，每家供应商都拥有多种类型的设备。随着多供应商支援服务的日益普及，资料中心生命週期维护变得更加易于管理且更具成本效益。
  • 随着公司在IT基础设施中添加新技术、更新服务等级、与各个供应商签署新的支援合约并续签保修，支援多供应商支援环境不断变化的挑战变得越来越困难。为了解决这些问题，戴尔科技等技术提供者提供了全面支援管理，即一种多供应商支援服务。这项服务不仅可以降低成本、提高整个 IT 组织的生产力，还可以减轻管理许多日常管理任务的资源压力。
  • 当新冠肺炎疫情来袭时，远距工作在世界各地激增。多供应商支援服务供应商利用机会为企业解决问题，以维持顺畅的工作环境。例如，IBM 云端解决方案可以透过灵活、安全的云端和数位服务实现虚拟、行动性、协作和支持，帮助企业无缝过渡到小型企业。在远距工作情况下，IBM 公司的智慧网路支援在思科的深入知识库的帮助下，提供了一种主动支援模型，使用户能够在问题出现并影响业务运作之前识别问题。

多供应商支援服务市场趋势

预计预测期内 IT 和通讯产业将大幅成长。

  • 由于各种技术的采用率很高、BYOD 政策的采用频率越来越高（使业务运营更加舒适和易于管理）以及由于企业资料快速增长而对高端安全性的需求不断增加，IT 和通讯业已成为多供应商支援服务的关键领域。
  • 过去几年来，电讯业经历了显着的成长。在竞争激烈的市场中，电信业者不断面临以低成本提供创新服务以留住客户的压力。为了应对复杂的竞争环境，多供应商支援服务已受到通讯业者的广泛追捧。
  • 多供应商 SD-WAN 服务的部署也以显着的速度成长。这包括对 uCPE 平台进行全面的检验和集成，并包含广泛的软体服务链，包括安全性、路由、SDN 交换、vBNG/vCGNAT、NFV 和服务保障。为了满足多供应商网路的需求，台湾的 Lanner 提供了一系列开放、可互通的 uCPE 平台，提供多核心运算能力、加密加速引擎和 WiFi/LTE/5G 就绪连线。
  • 企业必须从集中式 IT 模式转变为分散式 IT 模式，才能实现其云端、劳动力和应用程式转型目标。企业将面临传统网路、安全和营运实践的挑战，包括过时的远端存取、VPN 连接、低效的云端/SaaS 存取、应用程式品质差和安全性降低。
  • 在 Aruba Networks 和 Ponemon Institute 去年进行的一项调查中，64% 的北美受访者表示他们熟悉零信任，47% 的受访者表示他们熟悉 SASE。整体而言，受访者对 SD-WAN 了解甚少。安全性通讯协定是使用 SASE 和零信任等安全架构实现的。边界安全的概念，通常称为零信任安全模型，是指设备预设不受信任。

北美将占据显着的市场成长份额。

  • 北美地区成长的主要动力是技术提供者的强大影响力。这些参与者专注于建立伙伴关係、进行合併和收购，并提供创新解决方案，以在该地区和全球的竞争中保持领先地位。美国等国家对北美市场的成长做出了重大贡献。由于IT基础设施环境的变化，尤其是中小型企业 (SME) 对外包 IT 解决方案和服务的持续关注，美国市场正在成长。
  • 这是由一系列因素推动的，包括家庭医疗保健中医疗设备的使用日益增多、手术程序从住院转向门诊病人，以及 MVS 提供者和医疗机构对技术的接受度越来越高。 MVS 市场预计将从传统的设备维护和维修服务模式转向完全託管服务模式，由咨询、分析、IT 解决方案、库存管理和网路安全等专业服务推动。
  • IT基础设施的快速变化是刺激MVSS市场扩张的主要因素。 IT基础设施的规模和复杂性日益增加。这是因为不断增长的运算需求需要更大更好的网路、伺服器和储存设备。企业越来越多地使用云端、容器、物联网和其他技术来实现业务数位化，以满足不断增长的业务任务需求。
  • 在美国和加拿大，多重云端环境的使用正在迅速增长，客户大量使用一种云，偶尔使用另一种云。 MSP 可以透过提供基于消费的服务定价模式来提供巨大的机会。这也有望促进该地区多供应商支援服务市场的成长。
  • 此外，物联网在各个行业和领域的快速融合预计将导致智慧设备的普及率提高。这有望推动託管多供应商服务的采用，从而刺激市场成长。

多供应商支援服务业概况

多供应商支援服务市场竞争适中，由许多全球和地区参与者组成。这些参与者占有相当大的市场占有率并致力于扩大基本客群。这些供应商正专注于研发活动、策略联盟和其他有机和无机成长策略，以在预测期内获得竞争优势。

  • 2022 年 11 月 - 为了保持竞争力，企业正在对其应用程式进行现代化改造，采用多重云端和 SaaS，并允许用户从职场、家中等地点存取这些应用程式。 VMware, Inc. 今天宣布推出其下一代 SD-WAN 解决方案，包括全新 SD-WAN 用户端，以帮助企业向任何设备提供应用、资料和服务，无论它们位于何处——分店、家中或任何网路上。

其他福利：

  • Excel 格式的市场预测 (ME) 表
  • 3 个月的分析师支持

目录

第 1 章 简介

  • 研究假设和市场定义
  • 研究范围

第二章调查方法

第三章执行摘要

第四章 市场洞察

  • 市场概况
  • 产业吸引力－波特五力分析
    • 新进入者的威胁
    • 购买者/消费者的议价能力
    • 供应商的议价能力
    • 替代品的威胁
    • 竞争对手之间的竞争

第五章 市场动态

  • 市场驱动因素
    • OEM服务维修成本上升
  • 市场挑战
    • 安全和隐私问题

6. COVID-19 对多供应商支援服务市场的影响

第七章 市场区隔

  • 按服务类型
    • 专业的
    • 託管
  • 按公司规模
    • 中小企业
    • 大型企业
  • 按最终用户产业
    • 资讯科技/通讯
    • BFSI
    • 卫生保健
    • 能源和电力
    • 製造业
    • 其他（零售、媒体和娱乐、旅游和观光）
  • 按地区
    • 北美洲
    • 欧洲
    • 亚洲
    • 澳洲和纽西兰
    • 拉丁美洲
    • 中东和非洲

第八章 竞争格局

  • 公司简介
    • IBM Corporation
    • Oracle Corporation
    • Microsoft Corporation
    • Clear Technologies, Inc.
    • Dell Technologies Inc
    • Evernex Group SAS
    • Hewlett Packard Enterprise Co
    • Quantum Corp
    • Blue Sky Group Ltd
    • Softcat plc
    • NetApp Inc.

第九章投资分析

第十章：市场的未来

简介目录
Product Code: 70786

The Multi Vendor Support Services Market size is estimated at USD 61.57 billion in 2025, and is expected to reach USD 76.91 billion by 2030, at a CAGR of 4.55% during the forecast period (2025-2030).

Multi Vendor Support Services - Market - IMG1

Multi-vendor support services can help any business to simplify IT management from multiple vendor contracts to a single vendor with expertise to maintain all the IT infrastructure. Therefore, multi-vendor support reduces downtime by streamlining problem identification and solving across the entire IT environment. There is a significant increase in the development and acceptance of advanced solutions among businesses. These multi-vendor support services help to decrease the risk associated with managing several IT solutions and services while improving smooth production or daily work. This is bolstering the demand for multi-vendor support services across the world.

Key Highlights

  • Unlike the last couple of IT infrastructure transition years, many businesses are shifting towards the third-party multi-vendor maintenance provider because of the severe budget constraints and reductions in the CAPEX. Enterprises seeking to do more while keeping it cost-efficient are interested in third-party maintenance to limit their solutions and service expenditures while retaining their conventional uptime and performance.
  • The IT services for cloud, IoT platforms, containers, DevOps, and Big Data are expected to hold tremendous potential for the multi-vendor support service providers in the forecast period. Enterprises and government organizations worldwide are moving from conventional environments to placing more work-critical workloads and compute instances into the cloud.
  • Further, owing to the rapidly increasing adoption of IoT, cloud, and Big data Analytics across multiple organizations as a significant part of their digital transformation strategy, the burden on the data centers is also increasing, leading to the market's growth. In the current scenario, data centers are more complex than ever, with thousands of components. Lifecycle maintenance in this difficult environment is essential, but it is also very challenging as IT players work to balance performance and cost. This is why lifecycle maintenance is an admin headache for today's enterprises. They have maintenance contracts with dozens of vendors, each with multiple types of equipment. With the increasing adoption of multi-vendor support services, the lifecycle maintenance of data centers becomes more manageable and cost-effective.
  • The fast-paced and ever-changing challenges of supporting a multi-vendor support environment get exponentially difficult as an enterprise adds new technology to its IT infrastructure, updates levels of service, new support agreements, or updates warranties with each vendor. To solve these arising problems, total support management provided by technology providers like Dell Technologies is offering multi-vendor support services, which not only cut costs and increase productivity across an IT organization but also lower the burden on resources already managing too many daily admin tasks.
  • At the time of the COVID-19 pandemic, remote working has surged worldwide. Multi-vendor support services providers are taking the opportunity to take advantage to solve enterprise problems to maintain a smooth working environment. For example, IBM Cloud solutions can help an enterprise to make a seamless transition to small business with flexible, secure cloud and digital services for virtualization, mobility, collaboration, and support. In the remote working condition, with the help of Cisco's in-depth knowledge base, IBM Corporation's intelligent network support delivers a proactive support model that helps the user to identify problems before they occur and affect enterprise operations.

Multi-Vendor Support Services Market Trends

IT & Telecommunication Vertical is Expected to Grow at a Significant Rate Over the Forecast Period

  • The IT and telecommunication vertical is a significant segment for the multi-vendor support services due to the high rate of various technological adoptions, increased frequency of adoption of the BYOD policy (to make business operations much more comfortable and controllable), and growing need for high-end security due to the rapidly increasing data among the organizations.
  • The telecom industry has observed extensive growth during the past few years. Telecommunication companies are constantly pressured to deliver innovative services at lower costs to retain their customers in the competitive market. Multi-vendor support services have become a widespread demand for operators to address a complex and competitive environment.
  • The deployment of multi-vendor SD-WAN services is also increasing at a significant rate. This involves comprehensive validation and integration of the uCPE platform with a wide range of software service chaining, including security, routing, SDN switching, vBNG/vCGNAT, NFV, and service assurance. To meet the demand for multi-vendor networks, Lanner, a Taiwan-based company, offers a wide range of open, interoperable uCPE platforms that offer multi-core computing power, crypto acceleration engines, and WiFi/LTE/5G-ready connectivity.
  • An enterprise must transition from a centralized to a distributed IT paradigm to undertake these cloud, workforce, and application transformation objectives. Businesses will experience difficulties using conventional networking, security, and operational methods, such as old-fashioned remote access, VPN connectivity, ineffective cloud/SaaS access, subpar application quality, and compromised safety.
  • In the last year, 64% of North American respondents to a survey by Aruba Networks and Ponemon Institute said they were familiar with zero trust, while 47% said they were aware of SASE. In general, respondents had little exposure to SD-WAN. Security protocols are implemented using security architectures like SASE and zero trust. The notion of perimeter security commonly referred to as the zero-trust security model holds that devices are not trusted by default.

North America to account for significant market growth.

  • The primary driver for the North American geographic segment's growth is the significant presence of technology providers. These players focus on entering into partnerships, merger acquisitions, and innovative solutions offerings to stay in the regional and globally competitive landscape. Countries like the US are significant contributors to the growth of the North American market segment. The US market is growing due to the changing IT infrastructure landscape, especially in small and medium enterprises (SMEs) continually focusing on outsourcing IT solutions and services.
  • The growing use of medical equipment in home healthcare, the transition of surgical procedures from inpatient to outpatient settings, and the increased technology acceptance by MVS providers and healthcare facilities. The MVS market is anticipated to transform from a conventional equipment maintenance and repair service-based model to a fully managed service model due to professional services like consulting, analytics, IT solutions, inventory management, and cybersecurity.
  • The quick changes in IT infrastructure are the primary elements fueling the MVSS market expansion. The size and complexity of IT infrastructure are proliferating. This is because larger and better networks, servers, and storage devices are required to meet the growing computing demands. Organizations are progressively digitalizing their operations using the cloud, container, IoT, and other technologies to satisfy the increased needs of business tasks.
  • The use of multi-cloud environments sees massive growth in the United States and Canada, wherein clients rely on one cloud massively while using the other sporadically. MSPs can offer a great opportunity by giving consumption-based service pricing models. This will also boost the growth of the multi-vendor support services market in the region.
  • Furthermore, the penetration of smart devices is expected to increase, owing to the rapid integration of IoT across various industries and sectors. This is projected to propel the adoption and incorporation of managed multi-vendor services, thereby fueling the market's growth.

Multi-Vendor Support Services Industry Overview

The multi-vendor support services market is moderately competitive and consists of many global and regional players. These players account for a considerable market share and focus on expanding their client base globally. These vendors focus on research and development activities, strategic alliances, and other organic & inorganic growth strategies to earn a competitive edge over the forecast period.

  • In November 2022 - Enterprises are modernizing their applications, implementing multi-cloud and SaaS, and enabling users to access these applications from the workplace, home, or elsewhere to remain competitive. To assist businesses in delivering apps, data, and services-no matter where they are located-to the site, branch, and home, across any network, to any device, VMware, Inc. revealed its next-generation SD-WAN solution, which includes a new SD-WAN Client.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Threat of New Entrants
    • 4.2.2 Bargaining Power of Buyers/Consumers
    • 4.2.3 Bargaining Power of Suppliers
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Rising Maintenance Cost of OEM Services
  • 5.2 Market Challenges
    • 5.2.1 Concern Over Security and Privacy Issues

6 IMPACT OF COVID-19 ON THE MULTI VENDOR SUPPORT SERVICES MARKET

7 MARKET SEGMENTATION

  • 7.1 By Service Type
    • 7.1.1 Professional
    • 7.1.2 Managed
  • 7.2 By Enterprise Size
    • 7.2.1 Small & Medium Enterprises
    • 7.2.2 Large Enterprises
  • 7.3 By End-user Verticals
    • 7.3.1 IT & Telecommunication
    • 7.3.2 BFSI
    • 7.3.3 Healthcare
    • 7.3.4 Energy & Power
    • 7.3.5 Industrial Manufacturing
    • 7.3.6 Others (Retail, Media & Entertainment, Travel & Tourism)
  • 7.4 By Geography
    • 7.4.1 North America
    • 7.4.2 Europe
    • 7.4.3 Asia
    • 7.4.4 Australia and New Zealand
    • 7.4.5 Latin America
    • 7.4.6 Middle East and Africa

8 COMPETITIVE LANDSCAPE

  • 8.1 Company Profiles
    • 8.1.1 IBM Corporation
    • 8.1.2 Oracle Corporation
    • 8.1.3 Microsoft Corporation
    • 8.1.4 Clear Technologies, Inc.
    • 8.1.5 Dell Technologies Inc
    • 8.1.6 Evernex Group SAS
    • 8.1.7 Hewlett Packard Enterprise Co
    • 8.1.8 Quantum Corp
    • 8.1.9 Blue Sky Group Ltd
    • 8.1.10 Softcat plc
    • 8.1.11 NetApp Inc.

9 INVESTMENT ANALYSIS

10 FUTURE OF THE MARKET