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市场调查报告书
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1687929

饭店物业管理软体 (PMS)：市场占有率分析、产业趋势与统计、成长预测（2025-2030 年）

Hospitality Property Management Software (PMS) - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 194 Pages | 商品交期: 2-3个工作天内

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简介目录

饭店物业管理软体市场规模预计在 2025 年为 16.2 亿美元，预计到 2030 年将达到 22.6 亿美元，预测期内（2025-2030 年）的复合年增长率为 7.14%。

饭店物业管理软体 (PMS)-市场-IMG1

由于旅游业扩张、酒店业快速数位转型、商业房地产市场成长、业务效率需求不断增加以及技术进步等因素，饭店物业管理软体市场正在经历强劲成长。物业管理软体 (PMS) 的采用率正在不断提高，因为它能够优化营运、增强客人体验并跟上不断发展的行业趋势和技术创新。

主要亮点

  • 随着可支配收入的增加，人们在假期和休閒上的支出越来越多，增加了旅游住宿设施的需求。这一趋势因其经济优势而推动着全球中小型酒店的成长。因此，饭店物业管理软体 (PMS) 供应商正在抓住机会扩大针对这些小型饭店的软体产品。
  • 云端运算的进步、对业务效率的关注以及对改善客户体验的不断增长的需求是塑造市场的关键驱动因素。值得注意的是，越来越多的中小型饭店 (SMH) 开始采用这些系统，推动了市场对经济高效、扩充性且易于使用的解决方案的需求不断增长。
  • 随着业务优化和客户维繫在新兴市场中越来越受到重视，饭店物业管理系统 (PMS) 市场正在经历重大变革时期。这种转变是由对精简营运、改善客户体验和稳定产生收入的需求不断增长所推动的。
  • 与现有系统的整合挑战是饭店业采用现代物业管理软体（PMS）的主要障碍。这些挑战在老牌和中端酒店中尤其普遍，因为旧有系统为主，从而造成了业务瓶颈、增加了成本并减缓了市场渗透率。
  • 亚太地区和拉丁美洲国家经济的快速成长刺激了对新酒店和度假村的投资，从而产生了对具有成本效益、扩充性的酒店物业管理软体 (PMS) 的需求。印度、中国、印尼、越南和巴西等国家的国内和国际旅游业正在蓬勃发展。这种增长主要归因于可支配收入的增加、基础设施的加强以及政府在旅游和酒店业采取的积极倡议。

饭店物业管理软体 (PMS) 市场趋势

大型企业预计将占据主要市场占有率

  • 国际连锁饭店和豪华度假村正在推动饭店物业管理系统 (PMS) 市场的强劲成长。这些领先的公司在多个地点进行大规模运营，依靠先进的 PMS 解决方案来简化流程、增强客户体验并保持竞争优势。对尖端PMS技术的大量投资是推动市场扩张的关键因素。
  • 在多个地区拥有物业的大型连锁饭店受益于集中式物业管理系统 (PMS)。该系统不仅确保一致的服务品质和操作程序，而且还标准化了各个设施之间的流程。这种一致性为客人提供了一致的品牌体验。此外，集中式资料管理简化了资源分配，有助于降低营运成本。
  • 2024 年 3 月，云端基础饭店技术供应商 Hotelogix 宣布印度 Suba 饭店集团采用了其多饭店管理系统。利用 Hotelogix 平台，Suba Group 旨在实现其所有物业流程的自动化和简化、集中营运并提高成长、收益和客户满意度。同样，克拉克酒店及度假村 (Clarks Hotels and Resorts) 于 2024 年 9 月采用了 Hotelogix 的多物业管理系统。该平台将使克拉克酒店及度假村能够集中监督其所有物业，专注于提升宾客体验并推动收益成长。
  • 先进的 PMS 平台配备了强大的分析工具，可以了解市场趋势、客户偏好和营运绩效。这使得相关人员能够做出明智的、资料主导的决策。利用资料分析，饭店可以微调其定价策略，从而提高每间可用客房收入 (RevPAR)。
  • 例如，STR 报告称，截至 2024 年 12 月 14 日当週，美国酒店业 RevPAR 增长了 18.2%。此外，饭店越来越多地采用环保做法和绿色倡议来减少碳排放。随着资料分析和个人化重新定义客户体验，酒店业正在经历变革时期。
  • 随着全球酒店和旅游业的扩张，酒店物业管理软体（PMS）（HPMS）供应商正在抓住机会。透过采用 HPMS，从饭店和度假村到度假租赁和服务式公寓的各类营业单位都可以简化日常业务并提高生产力和客户满意度。
  • 例如，根据世界旅游组织（联合国旅游部）的资料，全球各地区的国际观光人数与前一年相比都有所增加。在欧洲，国际观光人数从 2022 年的 6.0945 亿增加到 2023 年的 7.0744 亿。同样，在中东，国际观光人数从 2022 年的 6,798 万人增加到 2023 年的 9,347 万人。

预计北美将占据较大的市场占有率

  • 技术进步和不断变化的消费者期望正在推动美国酒店物业管理系统 (PMS) 市场大幅成长。美国酒店业正处于领先地位，迅速采用这些技术创新来提高业务效率并增强客人体验。透过将人工智慧 (AI)、机器学习和物联网 (IoT) 设备整合到 PMS 解决方案中，饭店不仅可以实现业务自动化和简化业务，还可以为住宿提供个人化服务。
  • 科技公司 SiteMinder 发现，78% 的旅客愿意接受人工智慧在住宿旅行中发挥作用。这些受访者对 2025 年人工智慧将参与规划、预订和饭店住宿领域表示乐观。另一方面，截至 2024 年 8 月，美国饭店巨头 Nobu Hotels 正在加强其人工智慧主导的基础设施。该基础设施植根于零信任原则，正在透过惠普企业的全面 HPE Aruba 网路解决方案进行升级。升级后的网路目前为全球各地的精选 Nobu 饭店提供高度安全的连线。
  • 从精品酒店到大型连锁饭店，饭店越来越多地采用云端基础的解决方案和人工智慧 (AI) 来提高业务效率并提供个人化宾客体验。这些云端基础的物业管理系统 (PMS) 不仅可以轻鬆扩展以满足饭店的多样化需求，而且还减少了对内部硬体的依赖。这一转变将大大节省资本支出。此外，饭店员工可以从任何地方存取 PMS，从而享受更大的灵活性和应对力。
  • 例如，2024 年 10 月，云端基础的饭店物业管理系统 (PMS) 和以客人为中心的技术的供应商 StayTouch 与 Cobbleston Hotels 建立了伙伴关係。 Cobblestone 是一家快速扩张的饭店专利权，在 29 个州拥有超过 140 家饭店。 StayTouch 利用先进自动化技术的强大功能，实现了在 Cobblestone 整个产品组合中快速部署云端 PMS。
  • 在加拿大，酒店物业管理系统 (PMS) 市场在技术创新和旅游业蓬勃发展的推动下正在经历快速成长。对于加拿大的饭店来说，与线上旅行社 (OTA) 和全球分销系统 (GDS) 平台的无缝整合对于提高线上可见度和简化预订流程至关重要。与这些平台即时同步的 PMS 解决方案不仅可以防止超额预订，还可以确保尖峰时段的运转率，让您在加拿大酒店业中占据优势。
  • 根据 CoStar Group, Inc. 2024 年 6 月的资料，受平均每日房价 (ADR) 上升的推动，加拿大酒店业继续蓬勃发展。具体而言，加拿大饭店运转率将增加0.5个百分点，到2024年达到74.5%。 ADR为231.04加元，较2023年上涨3.7%。随着经济前景乐观，饭店越来越多地转向先进的物业管理系统（PMS）解决方案。这种乐观情绪不仅推动了业务扩张计划，而且增加了对高度扩充性的PMS 平台的需求。此外，经济信心的增强为采用提升客户体验的 PMS 功能铺平了道路。

饭店物业管理软体 (PMS) 产业概览

饭店物业管理软体（PMS）市场较为分散，各家公司在区域范围内争夺市场占有率。

提供整合产品的领先供应商有望获得更高的解决方案采用率，因为它们在价值链中占有一席之地，并且可以降低风险。

此外，由于市场渗透率和提供先进产品的能力，竞争对手之间的敌意预计将继续加剧。由于市场是需求主导的，创新在产品差异化中起着关键作用，因此对创新的需求很高，以获得竞争优势。

Oracle Hospitality、Sabre 和 Agilysys 等全球参与者正在与新兴参与企业一起在市场上竞争。 Cloudbeds、Mews 和 Guestline 等云端基础的PMS 供应商正在透过提供具有成本效益、灵活性和扩充性的解决方案来颠覆 Oracle Hospitality 等传统领导者的市场格局。从旧有系统向SaaS的转变降低了进入门槛并加剧了市场竞争。

此外，饭店物业管理软体市场的併购活动加剧了竞争对手之间的竞争。

整体而言，市场竞争程度较高，预计在市场预测期内竞争程度还会增加。

其他福利

  • Excel 格式的市场预测 (ME) 表
  • 3 个月的分析师支持

目录

第 1 章 简介

  • 研究假设和市场定义
  • 研究范围

第二章调查方法

第三章执行摘要

第四章 市场洞察

  • 市场概况
  • 产业吸引力－波特五力分析
    • 供应商的议价能力
    • 买家的议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 竞争对手之间的竞争
  • 主要经济趋势分析

第五章 市场动态

  • 市场驱动因素
    • 中小型饭店正在不断扩大采用
    • 注重业务优化和客户维繫推动新市场成长
  • 市场挑战
    • 与现有解决方案整合的挑战

第六章 市场细分

  • 按部署
    • 本地
    • 云
  • 按房产大小
    • 中小型企业
    • 大型企业
  • 按房产类型
    • 饭店和度假村
    • 汽车旅馆和旅馆
    • 寄宿家庭
    • 饭店式公寓
    • 其他的
  • 按地区
    • 北美洲
      • 美国
      • 加拿大
    • 欧洲
      • 英国
      • 德国
      • 法国
      • 义大利
    • 亚洲
      • 中国
      • 日本
      • 印度
    • 澳洲和纽西兰
    • 拉丁美洲
    • 中东和非洲

第七章 竞争格局

  • 公司简介
    • Oracle Corporation
    • Booking Ninjas
    • Clock Software Ltd.
    • Infor Equity Holdings LLC
    • Stayntouch, Inc.
    • Planet
    • Mews Systems
    • Maestro PMS
    • Springler-Miller Systems
    • Guestline Limited
    • Cloudbeds
    • Amadeus Hospitality
    • Agilysys NV LLC
    • innRoad Hotel Management Software
    • AppFolio, Inc.

第八章投资分析

第九章：市场的未来

简介目录
Product Code: 66953

The Hospitality Property Management Software Market size is estimated at USD 1.62 billion in 2025, and is expected to reach USD 2.26 billion by 2030, at a CAGR of 7.14% during the forecast period (2025-2030).

Hospitality Property Management Software (PMS) - Market - IMG1

The hospitality management software market is experiencing robust growth, driven by factors such as the expansion of the tourism industry, rapid digital transformation within the hospitality sector, growth in the commercial real estate market, increasing demand for operational efficiency, and advancements in technology. The adoption of Property Management Software (PMS) continues to rise due to its ability to optimize operations, enhance guest experiences, and align with evolving industry trends and technological innovations.

Key Highlights

  • As disposable incomes rise, people are increasingly spending on vacations and leisure activities, driving up demand for tourist accommodations. This trend is bolstering the growth of small and medium hotels globally, owing to their economic advantages. Consequently, hospitality property management software vendors are seizing the opportunity, broadening their software offerings tailored for these smaller hotels.
  • Advancements in cloud computing, a heightened emphasis on operational efficiency, and an escalating demand for enhanced guest experiences have been pivotal in shaping the market studied. Notably, small and medium-sized hotels (SMHs) have increasingly adopted these systems, fueling market growth as they seek cost-effective, scalable, and user-friendly solutions.
  • As new and emerging markets increasingly prioritize business optimization and customer retention, the hotel Property Management System (PMS) market is undergoing a significant transformation. This evolution is fueled by a rising demand for streamlined operations, improved guest experiences, and consistent revenue generation.
  • Integration challenges with existing systems significantly hinder the adoption of modern Property Management Software (PMS) in the hospitality industry. These challenges, especially pronounced in established and mid-tier hotels dominated by legacy systems, create operational bottlenecks, inflate costs, and decelerate market penetration.
  • Rapid economic growth in countries in regions such as Asia Pacific and Latin America is fueling investments in new hotels and resorts, driving the demand for cost-effective and scalable hospitality property management software. Countries such as India, China, Indonesia, Vietnam, and Brazil are experiencing a boom in both domestic and international tourism. This surge is largely attributed to rising disposable incomes, enhanced infrastructure, and proactive government initiatives in the travel and hospitality sectors.

Hospitality Property Management Software (PMS) Market Trends

Large Enterprises Segment is Expected to Hold Significant Market Share

  • International hotel chains and luxury resorts are driving the robust growth of the Hotel Property Management System (PMS) market. These major players, managing vast operations across multiple locations, rely on advanced PMS solutions to streamline processes, elevate guest experiences, and stay ahead of the competition. Their hefty investments in cutting-edge PMS technologies are a key factor fueling the market's expansion.
  • Large hotel chains, with properties spanning diverse regions, benefit from a centralized Property Management System (PMS). This system not only ensures consistent service quality and operational procedures but also standardizes processes across all properties. Such uniformity fosters a cohesive brand experience for guests. Moreover, centralized data management streamlines resource allocation, leading to reduced operational costs.
  • In March 2024, Hotelogix, a cloud-based hospitality technology provider, announced that India's Suba Group of Hotels had adopted its multi-property management system. With Hotelogix's platform, Suba Group aims to automate and streamline processes across its properties, ensuring centralized control over operations to boost growth, revenue, and guest satisfaction. In a similar move, in September 2024, The Clarks Hotels & Resorts adopted Hotelogix's multi-property management system in September 2024. This platform will grant The Clarks centralized oversight of all its properties, focusing on enhancing guest experiences and driving revenue growth.
  • Advanced PMS platforms equip users with powerful analytics tools, shedding light on market trends, customer preferences, and operational performance. This empowers stakeholders to make informed, data-driven decisions. By leveraging data analysis, hotels can fine-tune their pricing strategies, leading to heightened revenue per available room (RevPAR).
  • For instance, STR reported an impressive 18.2% surge in the U.S. hotel industry RevPAR for the week ending December 14, 2024. Furthermore, hotels are increasingly embracing eco-friendly practices and green initiatives to mitigate their carbon footprint. The hospitality sector is undergoing a transformation, with data analytics and personalization reshaping guest experiences.
  • As the global hospitality and tourism sector expands, vendors of hospitality property management software (HPMS) are seizing the opportunity. By adopting HPMS, entities ranging from hotels and resorts to homestays and service apartments can streamline daily operations, boosting both productivity and customer satisfaction.
  • For instance, according to the data from the World Tourism Organization (UN Tourism), the number of international tourist arrivals worldwide increased in each region compared to the previous year. In Europe, the number of international tourist arrivals increased from 609.45 million in 2022 to 707.44 million in 2023. Similarly, in the Middle East, the number of international tourist arrivals rose to 93.47 million in 2023 from 67.98 million in 2022.

North America is Expected to Hold Significant Market Share

  • Technological advancements and changing consumer expectations are fueling significant growth in the U.S. Hotel Property Management System (PMS) market. Leading the charge, the U.S. hospitality sector is swiftly adopting these innovations, aiming to boost operational efficiency and elevate guest experiences. By integrating artificial intelligence (AI), machine learning, and Internet of Things (IoT) devices into their PMS solutions, hotels are not only automating tasks and streamlining operations but also personalized services for their guests.
  • SiteMinder, a technology firm, found that 78% of travelers are receptive to AI's role in their accommodation journey. These respondents expressed their openness to AI's involvement in planning, booking, and hotel stays by 2025. In another development, as of August 2024, Nobu Hotels, a US-based hospitality giant, is enhancing its AI-driven infrastructure. This infrastructure, rooted in Zero Trust principles, is being upgraded with a comprehensive HPE Aruba Networking solution from Hewlett Packard Enterprise. The revamped network now provides advanced secure connectivity at select Nobu properties globally.
  • Hotels, from boutique establishments to large chains, are increasingly turning to cloud-based solutions and artificial intelligence (AI) to boost operational efficiency and personalize guest experiences. These cloud-based Property Management Systems (PMS) not only scale effortlessly to meet diverse hotel needs but also diminish reliance on on-premises hardware. This shift translates to significant savings in capital expenditures. Moreover, with the ability to access the PMS from any location, hotel staff enjoy heightened flexibility and responsiveness.
  • For instance, in October 2024, Stayntouch, a provider of cloud-based hotel property management systems (PMS) and guest-centric technologies, forged a partnership with Cobblestone Hotels. Cobblestone, a rapidly expanding hotel franchise, boasts over 140 properties spread across 29 states. In a remarkable feat, Stayntouch swiftly rolled out its cloud PMS throughout Cobblestone's portfolio, harnessing the power of advanced automation technology.
  • In Canada, the Hotel Property Management System (PMS) market is witnessing a surge fueled by tech innovations and a thriving tourism sector. For Canadian hotels, integrating seamlessly with Online Travel Agencies (OTAs) and Global Distribution System (GDS) platforms is vital to bolster their online visibility and streamline bookings. PMS solutions that provide real-time sync with these platforms not only avert overbooking but also guarantee peak room occupancy, positioning them favorably within the Canadian hotel landscape.
  • CoStar Group, Inc.'s June 2024 data reveals that Canada's hotel industry continues to thrive, buoyed by rising average daily rates (ADR). Specifically, hotel occupancy in Canada ticked up by 0.5%, reaching 74.5% in 2024. The ADR stood at CAD 231.04, reflecting a 3.7% uptick from 2023. With a positive economic outlook, hotels are increasingly turning to advanced Property Management System (PMS) solutions. This optimism not only fuels expansion plans but also heightens the demand for scalable PMS platforms. Moreover, bolstered financial confidence paves the way for adopting PMS features that elevate guest experiences.

Hospitality Property Management Software (PMS) Industry Overview

The hospitality property management software market is fragmented, and various companies compete on a regional scale to gain market share.

Major vendors that offer integrated products are expected to command a higher share of the adoption for their solutions due to the spread of their presence over the value chain and the ability to mitigate the risk.

Additionally, owing to the market penetration and ability to offer advanced products, the intensity of competitive rivalry is expected to continue to be high. As the market is demand-driven, innovation plays a vital role in product differentiation, resulting in high demand for innovation to gain competitive advantages.

Global players like Oracle Hospitality, Sabre, and Agilysys compete in the market alongside emerging entrants. Cloud-based PMS providers such as Cloudbeds, Mews, and Guestline have disrupted traditional leaders like Oracle Hospitality by delivering cost-efficient, flexible, and scalable solutions. The shift from legacy systems to SaaS has lowered entry barriers, intensifying competition in the market.

Further, the mergers and acquisition activities in the hospitality property management software market are intensifying the competitive rivalry.

Overall, the degree of competition in the market is considered high and expected to grow over the forecast period of the market.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Buyers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Threat of Substitutes
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Analysis of Key Economic Trends

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Growing Adoption from Small and Medium-scale Hotels
    • 5.1.2 Stronger Emphasis on Business Optimization and Customer Retention to Drive Growth in New Markets
  • 5.2 Market Challenges
    • 5.2.1 Integration Challenges with Existing Solutions

6 MARKET SEGMENTATION

  • 6.1 By Deployment
    • 6.1.1 On-premise
    • 6.1.2 Cloud
  • 6.2 By Property Size
    • 6.2.1 Small and Medium Enterprises
    • 6.2.2 Large Enterprises
  • 6.3 By Property Type
    • 6.3.1 Hotels and Resorts
    • 6.3.2 Motels and Lodges
    • 6.3.3 Homestay Accommodations
    • 6.3.4 Service Apartments
    • 6.3.5 Other Property Types
  • 6.4 By Geography
    • 6.4.1 North America
      • 6.4.1.1 United States
      • 6.4.1.2 Canada
    • 6.4.2 Europe
      • 6.4.2.1 United Kingdom
      • 6.4.2.2 Germany
      • 6.4.2.3 France
      • 6.4.2.4 Italy
    • 6.4.3 Asia
      • 6.4.3.1 China
      • 6.4.3.2 Japan
      • 6.4.3.3 India
    • 6.4.4 Australia and New Zealand
    • 6.4.5 Latin America
    • 6.4.6 Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Oracle Corporation
    • 7.1.2 Booking Ninjas
    • 7.1.3 Clock Software Ltd.
    • 7.1.4 Infor Equity Holdings LLC
    • 7.1.5 Stayntouch, Inc.
    • 7.1.6 Planet
    • 7.1.7 Mews Systems
    • 7.1.8 Maestro PMS
    • 7.1.9 Springler-Miller Systems
    • 7.1.10 Guestline Limited
    • 7.1.11 Cloudbeds
    • 7.1.12 Amadeus Hospitality
    • 7.1.13 Agilysys NV LLC
    • 7.1.14 innRoad Hotel Management Software
    • 7.1.15 AppFolio, Inc.

8 INVESTMENT ANALYSIS

9 FUTURE OF THE MARKET