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市场调查报告书

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英国设施管理产业：市场占有率分析、产业趋势与统计、成长预测（2025-2030 年）

United Kingdom (UK) Facility Management Industry - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)

出版日期: 2025年03月18日 | 出版商:

Mordor Intelligence | 英文 180 Pages | 商品交期: 2-3个工作天内

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简介目录

英国设施管理产业预计将从 2025 年的 704.2 亿美元成长到 2030 年的 764.3 亿美元，预测期内（2025-2030 年）的复合年增长率为 1.65%。

主要亮点

就成熟度和复杂度而言，英国是欧洲最成熟、最复杂的设施管理服务市场之一。随着设施管理服务渗透率的不断上升，供应商正积极专注于专业化服务，以在因该地区宏观经济和社会变化而发生巨大变化的行业中站稳脚跟。
过去十年来，在该国运营的各类服务提供者一直致力于扩大其业务，以利用日益增长的设施管理需求，特别是考虑到当前外包非核心功能的趋势。这一趋势为我国设施管理和企业房地产的创新使用创造了更多机会。根据法国巴黎银行房地产部预测，2023年英国将成为商业房地产投资金额最大的国家，达到约435亿欧元。
政府也在努力纠正中小企业之间的生产力差距。例如，英国政府最近拨款5,600万欧元加强领导和管理技能。这笔资金也是英国商业、能源和工业战略部（BEIS）和战略部宣布的《商业生产力评估》的一部分，该评估制定了一项十点行动计划，以帮助英国企业利用技术来提高生产力并推动市场成长。
此外，随着偏好转向外包设施管理服务以降低成本，设施管理产业预计将会扩张。透过外包建筑营运和维护，公司可以节省大量成本，同时专注于其核心竞争力。根据建筑业主和管理者协会（BOMA）的一项调查，私人商业房地产平均每平方英尺的维护和维修花费 2.15 美元。该金额不包括与维护设施相关的费用，例如清洁和维护的人事费用。公司可以透过外包来节省资金，并利用节省的时间来更好地利用员工从事核心业务。
此外，各市场供应商正在透过多份合约来扩大业务。例如，2023 年 1 月，索迪斯宣布已赢得一份为期五年的合同，为世界银行伦敦办事处提供整合性机构管理(IFM)。作为每年 200 万英镑协议的一部分，索迪斯将提供服务以联繫员工并尽可能地使职场环境具有吸引力。服务包括餐饮、酒店、清洁、技术服务、接待、宾客服务和内部健身房管理。
2023 年 9 月，总部位于法兰克福附近新伊森堡的欧洲重要综合设施管理公司 Apreona 收购了 JCW Group Limited (JCW)。两家公司将共同建构一个坚实的综合设施管理平台。两家公司互补的企业模式、地理分布和客户组合将确保 Apreona 在英国和欧洲的现有和新客户实现强劲的内部成长。
市场竞争加剧将影响现有供应商的利润率和成长。供应商之间的竞争程度极高，导致该国的FM服务商品化。但随着经济情势逐渐稳定，市场需求预计将逐步改善，市场参与者的利润空间也将扩大。英国皇家测量师学会英国设施管理市场研究表明，未来几年利润率、工作量和就业机会预计将扩大。
通货膨胀上升可能会在多个方面影响英国设施管理市场的成长。如果通货膨胀导致人事费用、材料和设备等投入成本上升，设施管理公司可能面临营运费用增加，这可能会对他们的利润率造成压力，除非他们能够透过提高价格将这些成本转嫁给客户。根据英国国家统计局的数据，2024 年 3 月英国通膨英国3.2%，低于上个月的 3.4%。 2022年9月至2023年3月期间，英国经历了七个月的两位数通膨，并在2022年10月升至11.1%的高峰。

英国设施管理产业趋势

单一 FM 服务可望占据主导地位

与单一设施管理服务提供者合作时，通常会将任务管理外包给独立的营业单位。一个组织还可以针对其需要的每项服务使用不同的服务提供者，例如清洁、接待、自动贩卖机等。使用专业服务提供者的服务有几个优点。
单一服务提供者提供正确的客户服务并协助简化业务，使您能够专注于核心业务。让专家管理您的任务将显着提高效率和服务品质。它也使得公司的员工能够专注于最重要的业务领域，并节省非核心活动的资源。
FM外包广泛应用于公共部门、专业服务、医疗保健、技术、物流、製造、零售和教育等各个领域。 FM 服务覆盖的领域差异很大，主要取决于其类型、公司规模和其所在的领域。一些组织可能只需要单一服务解决方案提供商，进一步推动该国对单一 FM 的需求。
国内建设产业越来越重视永续的建筑方法和生命週期管理，这推动了对能够支援建筑整个生命週期（从设计和施工到程序和维护）的设施管理服务的需求。单一设施管理系统提供了一种整体方法来管理建筑物的整个生命週期，确保永续性和长寿命。根据英国国家统计局的数据，2023 年，英国建筑业的附加价值毛额(GVA) 达到近 1,087 亿英镑，而前一年为 1,244 亿英镑。
现代建筑配备了日益复杂的系统和技术，包括暖通空调系统、安全系统、能源管理系统和智慧建筑技术。单一设施管理系统提供了整合的解决方案，可以有效地管理和优化这些系统，最大限度地提高营运效率并节省成本。
当选择单一服务提供者时，公司会将日常业务委託给专业提供者。透过聘请专家，您可以确保卓越的服务品质和效率。使用多个服务提供者是一项耗时的工作，需要管理多个供应商并带来相关风险。鑑于新兴经济体和已开发经济体的规模，不可能与单一的供应商或服务商合作。不幸的是，许多企业仍然以单一思维经营，并依赖单一的物业管理服务提供者来满足其所有需求。

预计商业终端用户领域将占据主要市场占有率

随着企业优先考虑业务效率、租户满意度、法规遵循和风险管理以保持竞争优势并实现房地产投资回报最大化，商业领域对设施管理服务的需求持续增长。商业服务供应商（例如製造商总部、IT和电信业者以及其他服务供应商）使用的办公大楼主要称为商业终端用户部门。因此，提供商业建筑装饰、必要的室内设备、管理等的整体重要性呈指数级增长，从而促进了该地区商业部门市场的发展。
商业建筑通常具有复杂的基础设施和系统，需要定期维护，包括暖通空调、电气、管道和安全系统。设施管理服务可以帮助确保这些系统有效运作，并最大限度地减少停机时间和业务中断。
根据建筑业培训委员会的数据，英国商业建筑产出将在 2023 年成长 4%，预计 2024 年也将实现同样的成长。此外，根据英国国家统计局的数据，到 2025 年，英国住宅和非住宅建筑收入预计将达到约 1,389.3 亿美元。商业建设的成长可能会导致包括商业房地产在内的新建筑增加，从而进一步创造市场需求。
商业设施也面临各种风险，包括安全威胁、设备故障和自然灾害。设施管理服务可以透过实施安全措施、进行预防性维护和製定紧急应变计画来保护居住者和资产，从而帮助降低这些风险。
此外，该市场为供应商提供了实施和执行各种基于物联网的设施管理解决方案的机会，并促进了英国智慧建筑市场的发展。其背景是人们对智慧建筑的兴趣日益浓厚以及物联网技术的建立。此外，行业供应商商业敏锐度的提升和各行业经济的多样化预计将最大限度地增加该地区对设施管理服务的需求。
2023 年 1 月，设施管理公司 Fisco UK 与 (MWS) 託管工作场所服务供应商 Apogee Corporation 合作，扩展其整体 IT 服务，并为其基本客群提供更自动化和整合的解决方案组合。透过此次合作，与先前的 MWS 供应商相比，该公司将其客户的机器运作提高了约 28%。这些重大发展有望推动英国商业领域对 FM 服务的需求。

英国设施管理产业概况

英国设施管理市场较为分散，参与者规模各异，竞争激烈。随着企业继续进行策略性投资以抵消目前正在经历的经济放缓，预计该市场将出现多起收购、合併和联盟。

2023 年 8 月，劳斯莱斯任命房地产集团 JLL 负责其包括英国在内的整个房地产投资组合的全球设施业务。根据 2024 年 2 月开始的长期协议的一部分，仲量联行将业务劳斯莱斯的全球战略设施管理合作伙伴，涵盖六个国家 44 个地点的 1500 万平方英尺的製造、仓库和办公空间。
2023 年 7 月，总部位于波尔图的 Infraspeak 筹集了 750 万欧元的 A 轮融资，以在全球扩展其智慧设施管理平台。资金筹措将用于扩大公司团队和国际扩张。

其他福利

Excel 格式的市场预测 (ME) 表
3 个月的分析师支持

设施管理类型
- 内部设施管理
- 外包设施管理
  - 单调频
  - 捆绑 FM
  - 整合调频
依产品类型
- 硬体维修
  - 建筑维运与房地产服务
  - 机械、电气和管道服务
  - 其他硬体维修服务
- 软调频
  - 安全与保全服务
  - 办公室支援服务
  - 清洁服务
  - 餐饮服务
  - 其他软体 FM 服务
按最终用户产业
- 商业
- 设施
- 公共/基础设施
- 工业
- 其他最终用户产业
按地区
- 伦敦和英格兰东南部
- 英格兰西南部
- 英格兰中西部和东部
- 英格兰北部
- 其他地区

第七章竞争格局

公司简介
- CBRE Group Inc.
- Mitie Group PLC
- EMCOR Facilities Services Inc.
- Cushman & Wakefield PLC
- G4S Facilities Management UK Limited
- ISS UK
- Serco Group PLC
- Kier Group PLC
- Sodexo Facilities Management Services
- Compass Group
- Equans
- VINCI Facilities Limited
- Aramark Facilities Services
- Andron Facilities Management
- CSM Facilities Management Group
主要供应商市场占有率分析

第八章投资分析

第九章：未来市场展望

简介目录

Product Code: 67228

The United Kingdom Facility Management Industry is expected to grow from USD 70.42 billion in 2025 to USD 76.43 billion by 2030, at a CAGR of 1.65% during the forecast period (2025-2030).

United Kingdom (UK) Facility Management Industry - Market - IMG1

Key Highlights

In terms of maturity and sophistication, the United Kingdom is one of Europe's most mature and sophisticated markets for facility management services. Given the increasing penetration of facility management services, providers are actively focusing on specialized services to obtain a foothold in the industry, which also saw many changes due to the region's macroeconomic and social changes.
Various service providers operating in the country have emphasized growing their presence over the last decade to benefit from the increasing demand for facility management, especially with the current trend favoring outsourcing non-core functions. Given the dynamics across the country, the country is witnessing increased opportunities to leverage facility management and corporate real estate in innovative ways. According to BNP Paribas Real Estate, in 2023, the United Kingdom headed the ranking as the country with the most significant value of commercial real estate investments, amounting to about EUR 43.5 billion.
The government is also focusing on closing the country's productivity gap for small to medium enterprises. For instance, in the recent past, the British government pledged EUR 56 million to enhance leadership and management skills. The funding also forms part of the Business Productivity Review announced by the Department for Business, Energy, and Industrial Strategy (BEIS) and Strategy, which sets out a 10-point action plan to help UK companies harness technology and boost productivity, thereby driving the market growth.
Also, the facility management industry is expected to expand due to consumers' shifting preferences toward outsourced facility management services to cut costs. Businesses may save significantly by outsourcing building operations and maintenance while concentrating on their core competencies. Research by the Building Owners & Managers Association (BOMA) found that, on average, private commercial properties spend USD 2.15 on maintenance and repairs per square foot. Expenditures associated with maintaining the facility, such as labor costs for cleaning and upkeep, are not included in this amount. Businesses can save expenses and leverage the time saved by outsourcing to better use their workers in their core operations.
Moreover, various market vendors are expanding their business operations through multiple contracts. For instance, in January 2023, Sodexo announced that it won a five-year contract to offer integrated facilities management (IFM) for a global bank's London offices. As part of the GBP 2 million-a-year contract, Sodexo would deliver services that connect with employees and make their working environment as engaging as possible. The services include catering, hospitality, cleaning, technical services, reception and guest services, and the management of the in-house gym.
In September 2023, Apleona, a significant European integrated facilities management company based in Neu-Isenburg near Frankfurt (Main), acquired JCW Group Limited (JCW). The two companies will form a robust platform for integrated facilities management. Their complementary enterprise models, regional footprints, and client portfolios will secure strong organic growth with existing and recent Apleona clients in the United Kingdom and Europe.
The growing competition in the market impacts the profit margins and growth of existing vendors. The competition level between suppliers is so high that FM services are transitioning to commoditized in the country. However, the country's recovering economic stability is anticipated to improve the market demand gradually and, subsequently, the profit margins of the market players. As suggested by the UK Facilities Management Market Survey by RICS, the profit margins, workloads, and employment opportunities are anticipated to grow over the next couple of years.
Increasing inflation can affect the growth of the United Kingdom facility management market in several ways. If inflation leads to higher costs for inputs such as labor, materials, and equipment, facility management companies may face increased operating expenses, potentially squeezing profit margins unless they can pass these costs onto clients through higher prices. According to the Office for National Statistics (UK), the UK inflation rate was 3.2% in March 2024, compared with 3.4% in the previous month. Between September 2022 and March 2023, the United Kingdom experienced seven months of double-digit inflation, which peaked at 11.1% in October 2022.

United Kingdom (UK) Facility Management Industry Trends

Single FM Service is Expected to Hold Significant Share

Delegating task management to separate entities is common when working with a single facility management service provider. It also entails a different service provider for each service the organization needs, such as cleaning, reception, and vending machines. Using the services of specialized service providers includes several advantages.
It allows customers to focus on their core business, while single-service providers provide adequate customer services and help operational efficiency. Experts handling task management will result in much higher efficiency and service quality. It will also free company employees to focus on the most critical business areas while saving resources for non-core activities.
Outsourced FM is used significantly in various sectors, including the public sector, professional services, healthcare, technology, logistics, manufacturing, retail, and education. The areas that FM services look after vary widely, primarily depending on its type, the company size, and the sector in which it functions. Some organizations may only require a single service solution provider, further driving the demand for single FM in the country.
Increasing the country's construction sector emphasis on sustainable building practices and lifecycle management has increased the demand for facility management services that can support the whole lifecycle of a building, from design and construction to procedure and maintenance. Single facility management systems provide a holistic approach to managing buildings throughout their lifecycle, ensuring sustainability and longevity. According to the Office for National Statistics (UK), in 2023, the gross value added (GVA) of the construction industry in the United Kingdom amounted to almost GBP 108.7 billion, compared with GBP 124.4 billion in the previous year.
Modern buildings have increasingly complex systems and technologies, including HVAC systems, security systems, energy management systems, and smart building technologies. Single facility management systems offer integrated solutions to manage and optimize these systems effectively, maximizing operational efficiency and cost savings.
When businesses choose a single service provider, they outsource their day-to-day operations to a specialist provider. They can be assured of superior service quality and efficiency by hiring specialists. Using several service providers is a time-consuming activity that necessitates the management of multiple vendors and the associated hazards. The scale of the developing and developed economies makes working with a single supplier and servicer impossible. Unfortunately, many businesses still operate with a single mindset, relying on a single property management service provider for all their needs.

The Commercial End-user Segment is Expected to Hold a Significant Market Share

The commercial segment's demand for facility management services continues to grow as businesses prioritize operational efficiency, occupant satisfaction, regulatory compliance, and risk management to maintain competitive advantage and maximize returns on their real estate investments. Office buildings used by providers of business services, including manufacturers' corporate offices, IT & communication companies, and other service providers, are mainly referred to as the commercial end-user sector. Due to this, the overall supply of commercial building decoration, essential interior fittings, and management has grown drastically in importance, pushing the region's commercial sector market.
Commercial buildings often have complex infrastructure and systems requiring regular maintenance, including HVAC, electrical, plumbing, and security systems. Facility management services help ensure these systems operate efficiently, minimizing downtime and disruptions to business operations.
According to the Construction Industry Training Board, in 2023, output for the construction of commercial facilities in the United Kingdom increased by 4%, and it is predicted to be the same in FY 2024. Further, according to the Office for National Statistics (UK), it is projected that the revenue of construction of residential and non-residential buildings in the United Kingdom will amount to around USD 138.93 billion by 2025. Growth in the commercial construction sector leads to an increase in new buildings, including commercial properties, which may further create demand in the market.
In addition, commercial properties are exposed to various risks, including security threats, equipment failures, and natural disasters. Facility management services help mitigate these risks by implementing security measures, conducting preventive maintenance, and developing emergency response plans to protect occupants and assets.
Additionally, the market offers several opportunities for vendors to implement and execute various IoT-based facility management and enhance the development of smart buildings within the United Kingdom. This is due to the rising interest in establishing smart buildings and IoT technologies. Also, the surge in the business acumen among industry providers and the diversification of the economy from various industries is anticipated to maximize the demand for facility management services within the region.
In January 2023, Fisco UK, the facilities management company, partnered with (MWS) managed workplace services provider Apogee Corporation to expand its overall IT offering and deliver a more automated and integrated solutions portfolio to its client base. Through the partnership, the firm has boosted machinery uptime for its clients by around 28% compared to its previous MWS supplier. Hence, these significant developments are poised to drive the demand for FM services in the commercial space in the United Kingdom.

United Kingdom (UK) Facility Management Industry Overview

The UK facility management market is fragmented as it is highly competitive, with several players of different sizes. This market is expected to experience several acquisitions, mergers, and partnerships as enterprises continue to invest in strategically offsetting the present slowdowns they are experiencing.

August 2023: Rolls-Royce appointed real estate group JLL to run global facilities management operations across the company's real estate portfolio, including the United Kingdom. As part of the long-term contract starting February 2024, JLL would operate as Rolls-Royce's strategic global facilities management partner across 15 million square feet of manufacturing, warehouse, and office area at 44 sites in 6 countries.
July 2023: Porto-based Infraspeak extended Series A with EUR 7.5 million to fuel the global expansion of its intelligent facility management platform. The funding will be utilized to develop the company's team and fuel its international expansion.

Additional Benefits:

The market estimate (ME) sheet in Excel format
3 months of analyst support

1 INTRODUCTION

1.1 Study Assumptions and Market Definition
1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

4.1 Market Overview
4.2 Industry Attractiveness - Porter's Five Forces Analysis
- 4.2.1 Bargaining Power of Suppliers
- 4.2.2 Bargaining Power of Buyers
- 4.2.3 Threat of New Entrants
- 4.2.4 Threat of Substitutes
- 4.2.5 Intensity of Competitive Rivalry
4.3 Assessment of the Impact of Macroeconomic Factors on the Market

5 MARKET DYNAMICS

5.1 Market Drivers
- 5.1.1 Growing Trend Toward Commoditization of FM
- 5.1.2 Growing Demand for IFM and Outsourcing of Non-core Operations from Emerging Verticals
- 5.1.3 Renewed Emphasis on Workplace Optimization and Productivity
5.2 Market Restraints
- 5.2.1 Market Saturation in the Public Sector
- 5.2.2 Growing Competition Expected to Impact Profit Margins of Existing Vendors
5.3 Workforce Analysis and Employment Trends in the UK FM Industry

6 MARKET SEGMENTATION

6.1 By Facility Management Type
- 6.1.1 In-House Facility Management
- 6.1.2 Outsourced Facility Management
  - 6.1.2.1 Single FM
  - 6.1.2.2 Bundled FM
  - 6.1.2.3 Integrated FM
6.2 By Offering Type
- 6.2.1 Hard FM
  - 6.2.1.1 Building O&M and Property Services
  - 6.2.1.2 Mechanical, Electrical, and Plumbing Services
  - 6.2.1.3 Other Hard FM Services (includes Energy Services)
- 6.2.2 Soft FM
  - 6.2.2.1 Safety and Security Services
  - 6.2.2.2 Office Support Services
  - 6.2.2.3 Janitorial Services
  - 6.2.2.4 Catering Services
  - 6.2.2.5 Other Soft FM Services
6.3 By End-user Industry
- 6.3.1 Commercial
- 6.3.2 Institutional
- 6.3.3 Public/Infrastructure
- 6.3.4 Industrial
- 6.3.5 Other End-user Industries
6.4 By Region
- 6.4.1 London and South East England
- 6.4.2 South West England
- 6.4.3 Midlands and East England
- 6.4.4 North of England
- 6.4.5 Rest of the United Kingdom

7 COMPETITIVE LANDSCAPE

7.1 Company Profiles
- 7.1.1 CBRE Group Inc.
- 7.1.2 Mitie Group PLC
- 7.1.3 EMCOR Facilities Services Inc.
- 7.1.4 Cushman & Wakefield PLC
- 7.1.5 G4S Facilities Management UK Limited
- 7.1.6 ISS UK
- 7.1.7 Serco Group PLC
- 7.1.8 Kier Group PLC
- 7.1.9 Sodexo Facilities Management Services
- 7.1.10 Compass Group
- 7.1.11 Equans
- 7.1.12 VINCI Facilities Limited
- 7.1.13 Aramark Facilities Services
- 7.1.14 Andron Facilities Management
- 7.1.15 CSM Facilities Management Group
7.2 MARKET SHARE ANALYSIS OF KEY VENDORS

8 INVESTMENT ANALYSIS

9 FUTURE OUTLOOK OF THE MARKET

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英国设施管理产业：市场占有率分析、产业趋势与统计、成长预测（2025-2030 年）

United Kingdom (UK) Facility Management Industry - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)