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市场调查报告书
商品编码
1851359

设施管理：市场占有率分析、产业趋势、统计数据和成长预测（2025-2030 年）

Facility Management - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 172 Pages | 商品交期: 2-3个工作天内

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简介目录

预计到 2025 年，设施管理市场规模将达到 15,170 亿美元，到 2030 年将达到 19,430 亿美元。

设施管理-市场-IMG1

成长动能反映了设施管理从一项支持性成本转变为提升营运韧性、数位化整合和员工生产力的策略槓桿。不断增长的外包需求、儘管网路安全事件频繁但仍迅速转向云端运算，以及环境、社会和治理（ESG）要求的稳步推进，都在推动潜在需求的成长。新兴市场（尤其是亚太地区）基础设施支出的增加，进一步强化了设施管理市场的多区域扩张週期。随着客户对成本管理和可衡量效率的需求日益增长，那些将技术平台与基于结果的模式相结合的供应商正在赢得高价合约。

全球设施管理市场趋势与洞察

越来越重视非核心职能的外包

35% 的公司计划在 2024 年增加设施管理 (FM) 预算，以降低营运复杂性。设施管理市场正受益于规模效应，这使得供应商能够更好地应对供应链衝击，并提供多元化的员工。科技和医疗保健产业的需求尤其显着，推动了世邦魏理仕 (CBRE) 2025 年第一季净设施预订收入成长 16%。这也有助于降低供应商风险敞口，29% 的公司表示担忧业务中断，并更倾向选择物流更强的设施管理合作伙伴。随着外包业务量的成长，供应商正将净利率再投资于自动化、预测分析和员工技能提升，强化了设施管理市场良性成长的循环。

透过物联网实现设备数位化预测性维护

预测性维护平台市场规模预估2025年达到55亿美元，年增率达17%。医疗保健行业的采用者透过自动化工单生成，节省了10-15%的资本成本。软体层占总支出的44%，其预训练演算法旨在让设施管理市场中的中型机构也能轻鬆使用该平台。在工业工厂进行的初步试验表明，废热回收速度提高了25%，凸显了其在环境、社会和治理（ESG）方面的实际优势。随着异常检测模型的日益成熟，资料需求将逐步放宽，使规模较小的资产无需庞大的历史日誌即可进入市场，从而提升市场在不同地区的渗透率。

设施管理职缺的薪资通膨率居高不下

到2024年，设施维护人员的平均时薪将增加4.1%，中位数达到21.74美元，这将压缩劳动密集型合约的净利率。康乃尔大学设施工人罢工等事件显示工会活动日益活跃。隐性合约费用和后端附加费将进一步加剧预算压力，迫使采购方重新评估外包的经济效益。供应商正透过加快机器人和自动清洁试点计画的推进来应对这项挑战，但前期投资和技能再培训的要求仍然限制设施管理市场近期对这些技术的普及。

细分市场分析

2024年，硬性服务将占设施管理市场规模的59.0%，这主要得益于为保障资产完整性而进行的强制性机械、电气和管道（MEP）维护。监管标准的提高和资产复杂性的增加将推动对认证技术人员的需求，从而增强市场需求的稳定性。在预测期内，随着客户对整合体验管理的需求不断增长，硬性服务与软性服务的整合程度将进一步提高，这将为整合供应商创造交叉销售机会。

软性服务虽然规模较小，但正以6.30%的复合年增长率快速成长，反映出人们对卫生、安全和居住者社会福利的日益重视。清洁合约中纳入了抗菌通讯协定和机器人吸尘器，而安保则转向人工智慧视讯分析。随着ESG（环境、社会和治理）评分体系扩展到室内空气和餐饮永续性，软性服务正获得董事会层面的关注。能够整合硬数据和软数据流的供应商可以主动调整预防计划，从而产生切实的营运效益，并提高在设施管理市场的份额。

到2024年，内部模式将占据设施管理市场份额的53.81%，这主要得益于整合设施管理（IFM）合约简化了课责机制。拥有多个办公地点的公司重视单一发票所带来的透明度，从而推动了这种模式的普及。同时，随着网路安全敏感产业保持关键控制，外包设施管理将以5.96%的复合年增长率成长。将策略规划保留在公司内部，并将现场执行工作转移给合作伙伴，平衡灵活性和风险的混合模式正变得越来越普遍。

随着综合设施管理（IFM）范围的扩大，供应商正在整合分析门户，按地点显示服务成本并实现数据主导的更新。单一服务选项正在萎缩，因为客户越来越需要整体价值提案，而小型承包商则选择合併或专注于特定领域。世邦魏理仕（CBRE）以16亿美元收购Industrious，凸显了其向体验式订阅模式的战略转型，该模式将设施、酒店和空间分析整合在一起，从而重塑了竞争格局。

区域分析

预计到2024年，亚太地区将占据全球设施管理市场41.26%的份额，年复合成长率达6.28%，主要得益于政府的奖励策略和都市区进程。中国高达51.4兆美元的固定资产投资（其中基础设施投资占5.9%）将为长期服务需求提供支援。印度商业房地产的蓬勃发展将推动远端监控需求，而东协的智慧城市规划也将把设施管理合约纳入总体规划阶段。拥有本地化供应链和多语言平台的供应商将抢占先机。

北美市场依然成熟且充满创新活力，云端运算的普及和ESG合规性推动了高端定价。该地区的设施管理市场面临劳动力短缺的困境，促使自动化技术广泛应用。能源优化指示和通膨控制法的奖励鼓励了专业管理的维修。欧洲同样数位化，但拥有严格的碳排放法规，例如EPBD（能源性能指令），以及以绩效挂钩补偿为基础的合约。欧洲各地的供应商正在利用跨境管治框架来规范服务品质。

在中东和非洲，官民合作关係。波湾合作理事会的大型计划正从设计阶段融入设施管理条款，以提升专案全生命週期价值。在南美洲，物流和製造业的扩张推动了稳定的需求，但外汇波动使得弹性价格设定成为必要。在全部区域，供应商分散化为全球大型企业创造了有利的市场环境，这些企业擅长併购整合。

其他福利：

  • Excel格式的市场预测（ME）表
  • 3个月的分析师支持

目录

第一章 引言

  • 研究假设和市场定义
  • 调查范围

第二章调查方法

第三章执行摘要

第四章 市场情势

  • 市场概览
  • 市场驱动因素
    • 越来越重视非核心业务外包
    • 透过物联网实现设备数位化预测性维护
    • 永续性和ESG相关设施管理合约
    • 疫情后混合办公室重新设计的必要性
    • 新兴国家的公私合作基础建设项目
    • 人工智慧主导的能源优化指令
  • 市场限制
    • 清洁工作工资上涨幅度较大
    • 新兴市场供应商基础分散
    • 云端基础的设施管理平台中的网路安全风险
    • 中小企业对IFM平台的资金锁定
  • 价值链分析
  • 监管环境
  • 技术展望
  • 波特五力分析
    • 供应商的议价能力
    • 买方的议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 竞争对手之间的竞争
  • 定价分析
  • 评估市场宏观经济趋势

第五章 市场规模与成长预测

  • 按服务类型
    • 硬服务
      • 资产管理
      • 机电及暖通空调
      • 消防安全
      • 其他硬体和服务
    • 软服务
      • 打扫
      • 安全和办公支持
      • 餐饮
      • 其他软体服务
  • 按产品类型划分
    • 内部
    • 外包
      • 单服务调频广播
      • Bundle FM
      • 综合设施管理（IFM）
  • 按部署模式
    • 本地部署
    • 云端基础的
  • 按公司规模
    • 大公司
    • 中小企业
  • 按最终用户行业划分
    • 商业（IT/电信、零售、仓储）
    • 饭店餐饮业（饭店、餐厅）
    • 系统和公共基础设施
    • 卫生保健
    • 工业和流程
    • 住房和休閒
  • 按地区
    • 北美洲
      • 美国
      • 加拿大
      • 墨西哥
    • 欧洲
      • 英国
      • 德国
      • 法国
      • 义大利
      • 西班牙
      • 比荷卢经济联盟（比利时、荷兰、卢森堡）
      • 北欧国家（瑞典、挪威、丹麦、芬兰）
      • 波兰
      • 俄罗斯
      • 其他欧洲地区
    • 亚太地区
      • 中国
      • 印度
      • 日本
      • 韩国
      • 澳洲和纽西兰
      • 亚太其他地区
    • 南美洲
      • 巴西
      • 阿根廷
      • 哥伦比亚
      • 智利
      • 其他南美洲
    • 中东和非洲
      • 中东
      • 海湾合作委员会（沙乌地阿拉伯、阿联酋、卡达、阿曼、科威特、巴林）
      • 土耳其
      • 其他中东地区
      • 非洲
      • 南非
      • 奈及利亚
      • 埃及
      • 肯亚
      • 其他非洲地区

第六章 竞争情势

  • 市场集中度
  • 策略趋势
  • 市占率分析
  • 公司简介
    • CBRE Group Inc.
    • Cushman and Wakefield plc
    • JLL（Jones Lang LaSalle Inc.）
    • ISS A/S
    • Sodexo SA
    • Compass Group plc
    • Emeric Facility Services
    • SMI Facility Services
    • AHI Facility Services Inc.
    • Aramark Corporation
    • ABM Industries Inc.
    • G4S Limited
    • Atalian Global Services
    • Vinci Facilities（VINCI SA）
    • EMCOR Group Inc.
    • Comfort Systems USA
    • Balfour Beatty-Workplace
    • Serco Group plc
    • Reliance Facilities（India）
    • Sinopec Engineering FM（China）
    • Unispace Global

第七章 市场机会与未来展望

简介目录
Product Code: 50250

The facility management market size is estimated at USD 1.517 trillion in 2025 and is forecast to reach USD 1.943 trillion by 2030, reflecting a 5.08% CAGR over the period.

Facility Management - Market - IMG1

Growth momentum reflects the repositioning of facility management from a support cost to a strategic lever for operational resilience, digital integration, and employee productivity. Heightened outsourcing appetite, rapid cloud migration despite cybersecurity incidents, and the steady pull of ESG mandates are collectively widening addressable demand. Rising infrastructure spending in emerging markets, particularly Asia-Pacific, is reinforcing a multi-regional expansion cycle for the facility management market. Providers that blend technology platforms with outcome-based models are capturing premium contracts as clients seek transparent cost control and measurable efficiency.

Global Facility Management Market Trends and Insights

Growing emphasis on outsourcing non-core operations

Corporations are channeling capital toward core innovation by transferring facilities responsibilities to specialist partners, with 35% of enterprises boosting FM budgets in 2024 to curb operational complexity. The facility management market is benefiting from scale effects that let providers absorb supply-chain shocks and provide diversified labor pools. Demand is pronounced in technology and healthcare, supporting CBRE's 16% net revenue rise from facilities contracts during Q1 2025. The practice also mitigates supplier-risk exposure-29% of firms flagged disruption fears-fueling preference for FM partners with fortified logistics. As outsourcing volume mounts, providers are reinvesting margin gains into automation, predictive analytics, and workforce upskilling, reinforcing a virtuous growth cycle across the facility management market.

Facility digitisation via IoT-enabled predictive maintenance

Predictive maintenance platforms worth USD 5.5 billion in 2025 and expanding 17% annually underpin a structural shift from reactive repairs to condition-based care. Healthcare adopters report 10-15% facility cost savings through automated work-order generation. The software layer-44% of spend-packages pre-trained algorithms that democratize access for midsize sites inside the facility management market. Early pilots in industrial plants reveal 25% faster waste-heat recovery, highlighting tangible ESG payoffs. As anomaly-detection models mature, data prerequisites shrink, enabling smaller assets to participate without dense historical logs, thereby broadening market penetration across geographies.

High wage inflation in custodial labour

Average hourly earnings in facilities support soared 4.1% in 2024, lifting median pay to USD 21.74 and compressing margins for labour-intensive contracts. Skilled-trade shortages, especially HVAC and electrical, intensify bidding wars, while events such as Cornell University's facilities-worker strike underscore rising union activism. Hidden contract fees and backend surcharges further strain budgets, pushing buyers to reconsider outsourcing economics. Providers respond by accelerating robotics and autonomous-cleaning pilots, but up-front capital and retraining requirements weigh on near-term adoption across the facility management market.

Other drivers and restraints analyzed in the detailed report include:

  1. Sustainability and ESG-linked FM contracting
  2. Post-pandemic hybrid workplace re-design needs
  3. Fragmented vendor base in emerging markets

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

Hard Services generated 59.0% of the facility management market size in 2024, buoyed by mandatory mechanical, electrical, and plumbing (MEP) maintenance that safeguards asset integrity. Regulatory codes and rising asset complexity necessitate certified technicians, reinforcing demand stability. Over the forecast horizon, convergence with Soft Services will intensify as clients seek unified experience management, creating cross-selling avenues for integrated vendors.

Soft Services, though smaller, accelerate at a 6.30% CAGR, reflecting heightened focus on hygiene, security, and occupant well-being. Cleaning contracts embed anti-microbial protocols and robotic vacuums, while security shifts toward AI video analytics. As ESG scorecards widen to include indoor air and catering sustainability, Soft Services gain board-level visibility. Providers that fuse Hard and Soft data streams can proactively adjust preventive schedules, creating tangible operational gains and broadening wallet share within the facility management market.

In-house models held 53.81% of the facility management market share in 2024, underpinned by integrated FM (IFM) contracts that streamline accountability. Multisite firms appreciate single-invoice transparency, propelling uptake. Simultaneously, Outsourcing FM expands 5.96% CAGR as cyber-sensitive industries retain critical controls. Hybrid structures are proliferating: strategic planning stays internal, while field execution shifts to partners, balancing flexibility and risk.

As IFM scope widens, vendors embed analytics portals that surface cost-to-serve by location, enabling data-driven renewals. Single-service options erode as clients insist on total-value propositions, nudging smaller contractors toward mergers or specialisation niches. CBRE's USD 1.6 billion Industrious acquisition underscores strategic re-positioning toward experiential subscriptions that bundle facilities, hospitality, and space analytics, thereby redefining competitive contours of the facility management market.

The Facility Management Market Report is Segmented by Service Type (Hard Services, and Soft Services), Offering Type (In-House, and Outsourced), Deployment Model (On-Premise, and Cloud-Based), Organisation Size (Large Enterprises, and Small and Medium Enterprises), End-User Industry (Commercial, Hospitality, Institutional, Healthcare, and More), and Geography. The Market Forecasts are Provided in Terms of Value (USD).

Geography Analysis

Asia-Pacific accounted for 41.26% of the facility management market in 2024 and is set to expand at a 6.28% CAGR, sustained by government stimulus and urban migration. China's USD 51.4 trillion fixed-asset push, including 5.9% growth in infrastructure placements, underpins long-run service pipelines. India's commercial real estate surge adds demand for remote monitoring, while ASEAN smart-city programs embed FM contracts into master planning stages. Providers scaling localized supply chains and multilingual platforms will gain early-mover advantage.

North America maintains a mature yet innovative landscape where cloud penetration and ESG compliance drive premium fees. The facility management market in the region contends with tight labor pools, spurring automation adoption. Energy-optimisation mandates and the Inflation Reduction Act's incentives incentivize retrofits managed by FM specialists. Europe exhibits similar digital sophistication but is distinguished by stringent carbon regulations such as EPBD, steering contracts toward performance-linked remuneration. Pan-European vendors leverage cross-border governance frameworks to standardise service quality.

The Middle East and Africa witness accelerating adoption through public-private partnerships in transport, healthcare, and education infrastructure. Gulf Cooperation Council megaprojects integrate FM provisions from the design stage, anchoring lifecycle value. South America experiences steady demand tied to logistics and manufacturing expansion, though currency volatility necessitates flexible pricing. Across all emerging regions, fragmented supplier landscapes encourage consolidation plays, broadening the facility management market for global majors adept at merger integration.

  1. CBRE Group Inc.
  2. Cushman and Wakefield plc
  3. JLL (Jones Lang LaSalle Inc.)
  4. ISS A/S
  5. Sodexo SA
  6. Compass Group plc
  7. Emeric Facility Services
  8. SMI Facility Services
  9. AHI Facility Services Inc.
  10. Aramark Corporation
  11. ABM Industries Inc.
  12. G4S Limited
  13. Atalian Global Services
  14. Vinci Facilities (VINCI SA)
  15. EMCOR Group Inc.
  16. Comfort Systems USA
  17. Balfour Beatty - Workplace
  18. Serco Group plc
  19. Reliance Facilities (India)
  20. Sinopec Engineering FM (China)
  21. Unispace Global

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Growing emphasis on outsourcing non-core operations
    • 4.2.2 Facility digitisation via IoT-enabled predictive maintenance
    • 4.2.3 Sustainability and ESG-linked FM contracting
    • 4.2.4 Post-pandemic hybrid workplace re-design needs
    • 4.2.5 Public-private infrastructure pipelines in EMs
    • 4.2.6 AI-led energy optimisation mandates
  • 4.3 Market Restraints
    • 4.3.1 High wage inflation in custodial labour
    • 4.3.2 Fragmented vendor base in emerging markets
    • 4.3.3 Cyber-security risk in cloud-based FM platforms
    • 4.3.4 Capital lock-in for IFM platforms among SMEs
  • 4.4 Value Chain Analysis
  • 4.5 Regulatory Landscape
  • 4.6 Technological Outlook
  • 4.7 Porter's Five Forces Analysis
    • 4.7.1 Bargaining Power of Suppliers
    • 4.7.2 Bargaining Power of Buyers
    • 4.7.3 Threat of New Entrants
    • 4.7.4 Threat of Substitutes
    • 4.7.5 Intensity of Competitive Rivalry
  • 4.8 Pricing Analysis
  • 4.9 Assessment of Macro Economic Trends on the Market

5 MARKET SIZE AND GROWTH FORECASTS (VALUES)

  • 5.1 By Service Type
    • 5.1.1 Hard Services
      • 5.1.1.1 Asset Management
      • 5.1.1.2 MEP and HVAC
      • 5.1.1.3 Fire and Safety
      • 5.1.1.4 Other Hard Services
    • 5.1.2 Soft Services
      • 5.1.2.1 Cleaning
      • 5.1.2.2 Security and Office Support
      • 5.1.2.3 Catering
      • 5.1.2.4 Other Soft Services
  • 5.2 By Offering Type
    • 5.2.1 In-house
    • 5.2.2 Outsourced
      • 5.2.2.1 Single-service FM
      • 5.2.2.2 Bundled FM
      • 5.2.2.3 Integrated FM (IFM)
  • 5.3 By Deployment Model
    • 5.3.1 On-Premise
    • 5.3.2 Cloud-Based
  • 5.4 By Organisation Size
    • 5.4.1 Large Enterprises
    • 5.4.2 Small and Medium Enterprises (SMEs)
  • 5.5 By End-User Industry
    • 5.5.1 Commercial (IT/Telecom, Retail, Warehouses)
    • 5.5.2 Hospitality (Hotels, Restaurants)
    • 5.5.3 Institutional and Public Infrastructure
    • 5.5.4 Healthcare
    • 5.5.5 Industrial and Process
    • 5.5.6 Residential and Leisure
  • 5.6 By Geography
    • 5.6.1 North America
      • 5.6.1.1 United States
      • 5.6.1.2 Canada
      • 5.6.1.3 Mexico
    • 5.6.2 Europe
      • 5.6.2.1 United Kingdom
      • 5.6.2.2 Germany
      • 5.6.2.3 France
      • 5.6.2.4 Italy
      • 5.6.2.5 Spain
      • 5.6.2.6 Benelux (Belgium, Netherlands, Luxembourg)
      • 5.6.2.7 Nordics (Sweden, Norway, Denmark, Finland)
      • 5.6.2.8 Poland
      • 5.6.2.9 Russia
      • 5.6.2.10 Rest of Europe
    • 5.6.3 Asia-Pacific
      • 5.6.3.1 China
      • 5.6.3.2 India
      • 5.6.3.3 Japan
      • 5.6.3.4 South Korea
      • 5.6.3.5 Australia and New Zealand
      • 5.6.3.6 Rest of Asia-Pacific
    • 5.6.4 South America
      • 5.6.4.1 Brazil
      • 5.6.4.2 Argentina
      • 5.6.4.3 Colombia
      • 5.6.4.4 Chile
      • 5.6.4.5 Rest of South America
    • 5.6.5 Middle East and Africa
      • 5.6.5.1 Middle East
      • 5.6.5.1.1 GCC (Saudi Arabia, UAE, Qatar, Oman, Kuwait, Bahrain)
      • 5.6.5.1.2 Turkey
      • 5.6.5.1.3 Rest of Middle East
      • 5.6.5.2 Africa
      • 5.6.5.2.1 South Africa
      • 5.6.5.2.2 Nigeria
      • 5.6.5.2.3 Egypt
      • 5.6.5.2.4 Kenya
      • 5.6.5.2.5 Rest of Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Market Concentration
  • 6.2 Strategic Moves
  • 6.3 Market Share Analysis
  • 6.4 Company Profiles (includes Global level Overview, Market level overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share for key companies, Products and Services, and Recent Developments)
    • 6.4.1 CBRE Group Inc.
    • 6.4.2 Cushman and Wakefield plc
    • 6.4.3 JLL (Jones Lang LaSalle Inc.)
    • 6.4.4 ISS A/S
    • 6.4.5 Sodexo SA
    • 6.4.6 Compass Group plc
    • 6.4.7 Emeric Facility Services
    • 6.4.8 SMI Facility Services
    • 6.4.9 AHI Facility Services Inc.
    • 6.4.10 Aramark Corporation
    • 6.4.11 ABM Industries Inc.
    • 6.4.12 G4S Limited
    • 6.4.13 Atalian Global Services
    • 6.4.14 Vinci Facilities (VINCI SA)
    • 6.4.15 EMCOR Group Inc.
    • 6.4.16 Comfort Systems USA
    • 6.4.17 Balfour Beatty - Workplace
    • 6.4.18 Serco Group plc
    • 6.4.19 Reliance Facilities (India)
    • 6.4.20 Sinopec Engineering FM (China)
    • 6.4.21 Unispace Global

7 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

  • 7.1 White-space and Unmet-need Assessment