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市场调查报告书
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1851823

整合通讯(UC) 与协作：市场占有率分析、产业趋势、统计数据与成长预测 (2025-2030)

Unified Communications And Collaboration - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3个工作天内

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简介目录

预计到 2025 年，整合通讯(UC) 和协作市场规模将达到 1,860.5 亿美元，到 2030 年将达到 6,342.9 亿美元，复合年增长率为 27.80%。

统一通讯 (UC) 与协作市场-IMG1

这一趋势的驱动力来自混合办公室模式的扩展、人工智慧赋能的生产力提升，以及将语音、视讯、通讯和工作流程应用整合到单一云端环境的需求。企业持续将数位转型预算分配给能够提升分散式团队员工参与度的沟通工具。微软、思科和RingCentral等现有企业透过横向平台深度来捍卫其市场份额，而人工智慧优先策略则着眼于填补特定工作流程的空白。策略併购——例如RingCentral以6.5亿美元收购Mitel以及爱立信以62亿美元收购一家供应商——表明，供应商正在将整合通讯与客服中心和API功能捆绑在一起，以扩大其目标市场。

全球整合通讯(UC) 与协作市场趋势及洞察

混合办公模式的需求加速了向统一通讯即服务 (UCaaS) 的转型。

迁移工作负载至 Microsoft Teams Phone 后，许多企业表示，更换传统 PBX 系统后，维护成本降低，正常运作延长。其中，佛罗里达水晶公司 (Florida Crystals Corporation) 的通讯成本降低了 78%。加拿大中型企业采用率的不断上升也印证了类似的趋势，显示云端统一通讯 (UC) 对地理位置分散的员工队伍具有显着优势。将语音、视讯、聊天和工作流程应用程式捆绑到单一许可证中的供应商正在取代传统的单点解决方案，并提高客户留存率。这种转变给缺乏云端规模的传统通讯供应商带来了压力，同时也增强了能够快速执行全球部署的 UCaaS 专家的收入来源。北美庞大的装置量继续巩固了该地区在新功能采用方面的领先地位。

人工智慧驱动的会议效率和自动化工具

微软的人工智慧业务，凭藉其嵌入Teams会议、通话和讯息功能的Copilot服务，在2025年第二季度实现了130亿美元的年收入。 RingCentral也以类似的方式实现了其人工智慧接待员功能的商业化，拥有超过1000家客户，年度经常性收入超过5000万美元。即时转录、多语言翻译和自动会议摘要，将统一整合通讯从被动连线转变为主动决策支援。使用人工智慧呼叫分诊功能的医疗机构报告称，爽约率降低，反应时间缩短，展现了切实的临床成效。如今，竞争的焦点已从单纯的功能数量转向推理品质和无缝的工作流程整合。

严格的安全和合规要求减缓了采用速度。

医疗保健领域的 HIPAA、支付领域的 PCI-DSS 以及欧洲用户资料的 GDPR 都增加了加密、审核和本地化等多重要求，从而延长了实施週期。 Smarsh 于 2025 年 2 月收购了 CallCabinet，将人工智慧驱动的通话录音和分析功能整合到其归檔平台中，从而增强了其合规实力。金融公司必须捕捉所有模式（语音、视讯、聊天）才能符合 MiFID II 的要求，这提高了供应商的实质审查调查标准，并增加了对专业合规解决方案的需求。未获得端到端认证的供应商可能面临被排除在受监管的竞标之外的风险，从而限制其潜在收入。

细分市场分析

2024年，云端服务将占总支出的65.7%，维持最高的复合年增长率（CAGR），达到29.20%，使其成为整合通讯（UC）和协作市场的核心。随着企业淘汰折旧免税额的PBX硬件，云端部署的整合通讯（UC）和协作市场规模预计将快速成长。供应商不断提供高级加密、自主云端选项和行业标准认证，甚至说服受监管的企业采用纯SaaS模式。另一方面，在需要空气间隙环境的情况下，本地部署和託管架构仍然可行，但其收入贡献逐年下降。混合架构正在崛起，使风险规避型企业能够在云端弹性扩展工作负载，同时在本地端保持关键的呼叫控制。未来五年，捆绑式迁移工具、零接触设备配置和按用户订阅选项将进一步降低本地部署的市场份额。

到2024年，语音/IP电话将维持35.4%的收入份额，反映出销售、服务和事件回应领域对即时对话的持续依赖。然而，协作/内容共用将以27.90%的复合年增长率成长，成为成长最快的领域，凸显了向融合聊天、协同编辑、白板和任务追踪等功能的多工具工作空间的转变。语音在整合通讯（UC）和协作市场中的份额将逐渐萎缩，而与业务应用程式整合的非同步媒体将占据主导地位。在整合通讯（UC）和协作市场，供应商正透过将文件协同编辑、数位白板和持续聊天功能整合到视讯会议中，模糊各个组件之间的界限。

区域分析

北美地区预计2024年将占总营收的25.7%，凸显其作为整合通讯（UC）平台关键研发和早期采用地区的地位。美国企业正在加速云端迁移，微软的商业云端收入在2025年第三季将超过424亿美元，年增20%。加拿大中型企业的云端采用率超过四分之三，反映出良好的宽频普及率和分散办公室模式。墨西哥的製造业近岸外包业务蓬勃发展，推动了跨国协作的需求。

亚太地区是成长最快的区域，复合年增长率达18.7%。中国的云端通讯供应商将受益于国家支持的5G部署和企业数位化转型，而资料主权规则则有利于国内託管合作伙伴。日本的5G投资蓝图目标是在2026财年实现4.362兆日圆（约310亿美元）的通讯设备销售额，显示日本将持续增加对身临其境型协作基础设施的投入。印度的「Bharat 6G联盟」在与美国和其他国家签署的政府间谅解备忘录的支持下，旨在跨越式提升宽频应用准备水平，并增强统一通讯供应商的长期市场潜力。

其他福利：

  • Excel格式的市场预测（ME）表
  • 3个月的分析师支持

目录

第一章 引言

  • 研究假设和市场定义
  • 调查范围

第二章调查方法

第三章执行摘要

第四章 市场情势

  • 市场概览
  • 市场驱动因素
    • 混合办公模式的需求加速了向统一通讯即服务 (UCaaS) 的转型。
    • 人工智慧驱动的会议效率和自动化工具
    • 透过 UC-CCaaS 整合简化客户体验
    • 5G和边缘运算实现低延迟身临其境型协作
    • 产业工作流程整合（例如，远端医疗统一通讯套件）
    • 永续性要求鼓励采用节能型云端统一通讯解决方案。
  • 市场限制
    • 严格的安全和合规要求减缓了采用速度。
    • 旧有系统整合的复杂性和高昂的切换成本
    • 电信API商品化挤压业者净利率
    • 区域资料主权分散，推高了营运成本。
  • 供应链分析
  • 监管环境
  • 技术展望
  • 波特五力模型
    • 新进入者的威胁
    • 供应商的议价能力
    • 买方的议价能力
    • 替代品的威胁
    • 竞争对手之间的竞争
  • 评估市场的宏观经济因素

第五章 市场规模与成长预测

  • 按部署模式
    • 本机部署/託管
    • 云
  • 按组件
    • 语音/IP电话
    • 视讯会议
    • 通讯和线上状态
    • 协作/内容共用
    • 其他的
  • 按组织规模
    • 小型企业
    • 大公司
  • 按最终用户行业划分
    • BFSI
    • 医疗保健和生命科学
    • 零售与电子商务
    • 公共部门和教育
    • 资讯科技和电讯
    • 製造与物流
  • 按地区
    • 北美洲
      • 美国
      • 加拿大
      • 墨西哥
    • 南美洲
      • 巴西
      • 阿根廷
      • 其他南美洲国家
    • 欧洲
      • 德国
      • 英国
      • 法国
      • 荷兰
      • 其他欧洲地区
    • 亚太地区
      • 中国
      • 日本
      • 印度
      • 韩国
      • 澳洲和纽西兰
      • 亚太其他地区
    • 中东和非洲
      • 中东
      • 阿拉伯聯合大公国
      • 沙乌地阿拉伯
      • 土耳其
      • 其他中东地区
      • 非洲
      • 南非
      • 奈及利亚
      • 其他非洲地区

第六章 竞争情势

  • 市场集中度
  • 策略趋势
  • 市占率分析
  • 公司简介
    • Microsoft
    • Cisco Systems
    • Zoom Video Communications
    • RingCentral
    • 8x8
    • Avaya
    • Mitel
    • Google（Google Workspace and Voice）
    • GoTo（GoToConnect）
    • Verizon
    • ATandT
    • T-Mobile US
    • Vonage
    • Dialpad
    • Nextiva
    • Alcatel-Lucent Enterprise
    • NEC Corporation
    • Sangoma Technologies
    • Ericsson（Vonage APIs）
    • Fuze
    • Twilio（Flex and UC APIs）
    • Slack（Salesforce）
    • Amazon Web Services（Chime, Connect）
    • Tencent Cloud
    • Orange Business Services
    • Comcast Business/Masergy

第七章 市场机会与未来展望

简介目录
Product Code: 66973

The unified communications and collaboration market stands at USD 186.05 billion in 2025 and is forecast to reach USD 634.29 billion by 2030, translating into a 27.80% CAGR.

Unified Communications And Collaboration - Market - IMG1

Expanding hybrid-work programs, AI-augmented productivity features, and the need to collapse disparate voice, video, messaging, and workflow applications into a single cloud environment drive this momentum. Enterprises continue reallocating digital-transformation budgets toward communication tools that raise employee engagement across distributed teams. Incumbents such as Microsoft, Cisco, and RingCentral defend share through horizontal platform depth, while AI-first challengers target niche workflow gaps. Strategic mergers-RingCentral's USD 650 million purchase of Mitel and Ericsson's USD 6.2 billion acquisition of Vonage-illustrate how vendors bundle unified communications with contact-center and API capabilities to widen addressable markets.

Global Unified Communications And Collaboration Market Trends and Insights

Hybrid-Work Demand Accelerates UCaaS Migration

Enterprises replacing legacy PBX systems report lower maintenance costs and improved uptime after moving workloads into Microsoft Teams Phone, achieving a 78% telecom-expense reduction at Florida Crystals Corporation. Rising adoption rates among Canadian mid-market firms show the same trajectory, validating cloud UC for geographically dispersed staff. Providers that bundle voice, video, chat, and workflow apps on one license displace point solutions and deepen customer stickiness. The shift squeezes traditional telephony vendors that lack cloud scale, bolstering revenue for UCaaS specialists able to execute global roll-outs quickly. Larger install bases in North America mean the region remains the bellwether for new functionality introductions.

AI-Augmented Meeting Productivity and Automation Tools

Microsoft's AI business exited Q2 2025 at a USD 13 billion annual run rate, driven by Copilot services embedded in Teams meetings, calls, and messages. RingCentral likewise monetizes AI Receptionist capabilities, crossing 1,000 customers with over USD 50 million in annual recurring revenue. Real-time transcription, multilingual translation, and automated meeting summaries move unified communications from passive connectivity to active decision support. Healthcare providers using AI call-triage features report lower no-show rates and faster response times, demonstrating tangible clinical outcomes. Competitive focus now centers on inference quality and seamless workflow integration rather than raw feature counts.

Stringent Security and Compliance Requirements Slow Adoption

HIPAA for healthcare, PCI-DSS for payments, and GDPR for European user data add encryption, audit, and localization layers that lengthen deployment timelines. Smarsh reinforced its compliance position by acquiring CallCabinet in February 2025, bundling AI-driven call recording and analytics into its archive platform. Financial firms must capture every modality-voice, video, chat-for MiFID II, prompting rigorous vendor due-diligence and driving demand for specialty compliance stacks. Providers without end-to-end certifications risk exclusion from regulated tenders, limiting addressable revenue.

Other drivers and restraints analyzed in the detailed report include:

  1. UC-CCaaS Convergence to Streamline Customer Experience
  2. 5G and Edge Computing Enable Low-Latency Immersive Collaboration
  3. Legacy System Integration Complexity and High Switching Costs

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

Cloud services represented 65.7% of spending in 2024 and maintain the highest trajectory at 29.20% CAGR, making the segment the nucleus of the unified communications and collaboration market. The unified communications and collaboration market size for cloud deployments is forecast to widen sharply as companies phase out depreciated PBX hardware. Vendors continue to certify advanced encryption, sovereign-cloud options, and industry templates, convincing even regulated firms to adopt pure SaaS footprints. Conversely, on-premises and hosted models persist where air-gapped environments are mandatory, though their collective revenue contribution declines each year. Hybrid architectures gain traction by retaining critical call control on-site while bursting elastic workloads into the cloud, giving risk-averse enterprises a transition runway. Over the next five years, bundled migration tooling, zero-touch device provisioning, and per-user subscription options will further compress the on-premises share.

Voice/IP telephony retained 35.4% revenue share in 2024, reflecting continued reliance on live conversations for sales, service, and incident response. Yet collaboration/content sharing climbs fastest at 27.90% CAGR, underscoring moves toward multitool workspaces that combine chat, co-editing, whiteboarding, and task tracking. The unified communications and collaboration market share for voice will gradually compress as organizations favor asynchronous media that integrates with business applications. Inside the unified communications and collaboration market, vendors embed document co-authoring, digital whiteboards, and persistent chat into video meetings, blurring component boundaries.

The Unified Communications and Collaboration Market is Segmented by Deployment Model (On-premises/Hosted, Cloud), Component (Voice/IP Telephony, Video Conferencing, Messaging and Presence and More), Organization Size (SMEs, Large Enterprises), End-User Industry (BFSI, Healthcare and Life Sciences, and More), and Geography. The Market Forecasts are Provided in Terms of Value (USD)

Geography Analysis

North America contributed 25.7% of 2024 revenue, underscoring its role as the primary R&D and early-adopter region for unified communications platforms. U.S. enterprises accelerated cloud migrations as Microsoft's commercial cloud sales surpassed USD 42.4 billion in Q3 2025, up 20% year over year. Canadian mid-market adoption tops three quarters of medium-sized firms, reflecting favorable broadband penetration and distributed workforce patterns. Mexico's near-shoring manufacturing boom increases cross-border collaboration demand, encouraging Spanish-English language services within UC suites.

Asia-Pacific is the fastest-growing territory at an 18.7% CAGR. China's cloud-communications vendors benefit from state-backed 5G roll-outs and enterprise digitization drives, although data-sovereignty rules favor domestic hosting partners. Japan's 5G investment roadmap, targeting JPY 4.362 trillion (USD 0.031 trillion) in telecom equipment sales by FY 2026, signals sustained spending on immersive collaboration infrastructure. India's Bharat 6G alliance, supported by government memoranda of understanding with the United States and others, aims to leapfrog high-bandwidth application readiness, enhancing long-term TAM for UC vendors.

  1. Microsoft
  2. Cisco Systems
  3. Zoom Video Communications
  4. RingCentral
  5. 8x8
  6. Avaya
  7. Mitel
  8. Google (Google Workspace and Voice)
  9. GoTo (GoToConnect)
  10. Verizon
  11. ATandT
  12. T-Mobile US
  13. Vonage
  14. Dialpad
  15. Nextiva
  16. Alcatel-Lucent Enterprise
  17. NEC Corporation
  18. Sangoma Technologies
  19. Ericsson (Vonage APIs)
  20. Fuze
  21. Twilio (Flex and UC APIs)
  22. Slack (Salesforce)
  23. Amazon Web Services (Chime, Connect)
  24. Tencent Cloud
  25. Orange Business Services
  26. Comcast Business / Masergy

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Hybrid?work demand accelerates UCaaS migration
    • 4.2.2 AI-augmented meeting productivity and automation tools
    • 4.2.3 UC-CCaaS convergence to streamline customer experience
    • 4.2.4 5G and edge computing enable low-latency immersive collaboration
    • 4.2.5 Vertical-specific workflow integration (e.g., tele-health UC kits)
    • 4.2.6 Sustainability mandates favor energy-efficient cloud UC solutions
  • 4.3 Market Restraints
    • 4.3.1 Stringent security and compliance requirements slow adoption
    • 4.3.2 Legacy system integration complexity and high switching costs
    • 4.3.3 Telecom-API commoditization squeezing provider margins
    • 4.3.4 Regional data-sovereignty fragmentation inflates operating costs
  • 4.4 Supply-Chain Analysis
  • 4.5 Regulatory Landscape
  • 4.6 Technological Outlook
  • 4.7 Porter's Five Forces
    • 4.7.1 Threat of New Entrants
    • 4.7.2 Bargaining Power of Suppliers
    • 4.7.3 Bargaining Power of Buyers
    • 4.7.4 Threat of Substitutes
    • 4.7.5 Intensity of Competitive Rivalry
  • 4.8 Assesment of Macroeconomic Factors on the Market

5 MARKET SIZE AND GROWTH FORECASTS (VALUE)

  • 5.1 By Deployment Model
    • 5.1.1 On-premises / Hosted
    • 5.1.2 Cloud
  • 5.2 By Component
    • 5.2.1 Voice / IP Telephony
    • 5.2.2 Video Conferencing
    • 5.2.3 Messaging and Presence
    • 5.2.4 Collaboration/Content Sharing
    • 5.2.5 Others
  • 5.3 By Organization Size
    • 5.3.1 SMEs
    • 5.3.2 Large Enterprises
  • 5.4 By End-user Industry
    • 5.4.1 BFSI
    • 5.4.2 Healthcare and Life Sciences
    • 5.4.3 Retail and E-commerce
    • 5.4.4 Public Sector and Education
    • 5.4.5 IT and Telecom
    • 5.4.6 Manufacturing and Logistics
  • 5.5 By Geography
    • 5.5.1 North America
      • 5.5.1.1 United States
      • 5.5.1.2 Canada
      • 5.5.1.3 Mexico
    • 5.5.2 South America
      • 5.5.2.1 Brazil
      • 5.5.2.2 Argentina
      • 5.5.2.3 Rest of South America
    • 5.5.3 Europe
      • 5.5.3.1 Germany
      • 5.5.3.2 United Kingdom
      • 5.5.3.3 France
      • 5.5.3.4 Netherlands
      • 5.5.3.5 Rest of Europe
    • 5.5.4 Asia-Pacific
      • 5.5.4.1 China
      • 5.5.4.2 Japan
      • 5.5.4.3 India
      • 5.5.4.4 South Korea
      • 5.5.4.5 Australia and New Zealand
      • 5.5.4.6 Rest of Asia-Pacific
    • 5.5.5 Middle East and Africa
      • 5.5.5.1 Middle East
      • 5.5.5.1.1 United Arab Emirates
      • 5.5.5.1.2 Saudi Arabia
      • 5.5.5.1.3 Turkey
      • 5.5.5.1.4 Rest of Middle East
      • 5.5.5.2 Africa
      • 5.5.5.2.1 South Africa
      • 5.5.5.2.2 Nigeria
      • 5.5.5.2.3 Rest of Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Market Concentration
  • 6.2 Strategic Moves
  • 6.3 Market Share Analysis
  • 6.4 Company Profiles (includes Global level Overview, Market level overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share for key companies, Products and Services, and Recent Developments)
    • 6.4.1 Microsoft
    • 6.4.2 Cisco Systems
    • 6.4.3 Zoom Video Communications
    • 6.4.4 RingCentral
    • 6.4.5 8x8
    • 6.4.6 Avaya
    • 6.4.7 Mitel
    • 6.4.8 Google (Google Workspace and Voice)
    • 6.4.9 GoTo (GoToConnect)
    • 6.4.10 Verizon
    • 6.4.11 ATandT
    • 6.4.12 T-Mobile US
    • 6.4.13 Vonage
    • 6.4.14 Dialpad
    • 6.4.15 Nextiva
    • 6.4.16 Alcatel-Lucent Enterprise
    • 6.4.17 NEC Corporation
    • 6.4.18 Sangoma Technologies
    • 6.4.19 Ericsson (Vonage APIs)
    • 6.4.20 Fuze
    • 6.4.21 Twilio (Flex and UC APIs)
    • 6.4.22 Slack (Salesforce)
    • 6.4.23 Amazon Web Services (Chime, Connect)
    • 6.4.24 Tencent Cloud
    • 6.4.25 Orange Business Services
    • 6.4.26 Comcast Business / Masergy

7 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

  • 7.1 White-space and Unmet-need Assessment