BCE：通讯业自动化、人工智慧和自动机案例研究

「4+1」策略和向自主人工智慧基础设施模式的过渡将带来15亿美元的效率提升。

本报告探讨了自动化、自主网路（AN）和人工智慧/生成式人工智慧在BCE电信业务中的作用。其目标是阐明这些技术的应用如何降低成本并产生收入，并找出透过这些投资实现利润率显着提升的通讯业者。

BCE是加拿大最大的通讯业者，2024年营收达178亿加元，略高于Rogers（150亿加币）和Telus（149亿加币）。虽然其息税前利润（EBIT）远高于全球平均水平，负债资本比率（1.76倍）和资产报酬率（ROA：4.42%）在全球处于中等水平。儘管BCE在加拿大已是一家老牌通讯业者，但加拿大拥有蓬勃发展的有线电视行业和竞争激烈的监管机构，因此BCE并未止步不前，多年来透过多次收购来增强自身竞争力。例如，2017年以39亿加元收购MTS以拓展其在加拿大西部的业务；2013年以34亿加元收购Astral Media以进军媒体和广告业务；以及计划于2025年第三季以约50亿加元收购Ziply Fiber以进入美国西北电信市场。该公司员工人数多年来持续下降，从2011年第四季的55,300人减少到2025年第四季的38,700人。 BCE持续致力于提升营运效率以提高盈利。自动化和人工智慧在公司目前的策略规划中扮演着重要角色。

为了保护市场份额并捍卫加拿大相对于美国超大规模资料中心业者的资料主权，BCE正从传统通讯业者转型为专注于人工智慧的基础设施供应商。随着贝尔人工智慧架构（Bell AI Fabric）的建立和Cohere公司North平台的部署，该公司计划透过其子公司Ateko，将其内部自动化研发成果转化为一项专案收入来源。人工智慧解决方案带来的31%的收入成长显示企业已对此表现出初步兴趣，但其对获利能力的长期影响取决于BCE能否成功地将这些工具整合到其现有业务中。一个值得关注的关键因素是，该公司能否成功地将其「基于意图的自主性」扩展到5G试点计画之外，并实现其到2028年削减15亿美元成本的目标。

本报告中重点介绍的公司和机构：

• Anthos
• Astral Media
• Ateko
• Cerebras
• Ciena
• Cohere
• Coveo
• Google Cloud
• MTS
• Nokia
• NVIDIA
• Red Hat
• Rogers
• SDK Tek Services
• ServiceNow
• Telus
• TM Forum
• Ziply Fiber

目录

第一章概要

第二章：BCE的成长、盈利与策略

第三章：BCE是谁？

第四章：BCE的策略计划

第五章：西元前的自动化、人工智慧与自主网络

第六章：高阶主管寄语

第七章 自动化

第 8 章 人工智慧（人工智慧和生成式人工智慧）

第九章：自治网络

第十章：西元前展望

第十一章附录

Driving $1.5 billion in efficiencies through the "4 plus 1" strategy and transition to sovereign AI infra model

This profile addresses the role of automation, autonomous networks (AN), and AI/GenAI in BCE's telco operations. The goal is to answer how deployment of these technologies can cut costs and create new revenues, and identify which telcos are achieving tangible margin gains from their investments.

BCE is Canada's largest telco: its $17.8 billion in 2024 revenues edged out Rogers ($15.0B) and Telus ($14.9B). The company's operating (EBIT) profit margins are much higher than global averages, but its debt-to-equity ratio (1.76x) and return-on-assets (4.42%) put BCE in the middle of the global pack. The company is Canada's "incumbent" telco but the country has a vigorous cable sector and a pro-competition regulator, so BCE has not stood still. It has made a number of acquisitions over the years to improve its position. These include: MTS in 2017 (for $3.9B) for growth in western Canada, Astral Media in 2013 (for $3.4B) for media and ads exposure, and Ziply Fiber in 3Q25 for ~$5B, for a position in the northwest US telecom market. The company's headcount has been falling for years, from 55.3K in 4Q11 to 38.7K in 4Q25. BCE continues to seek out efficiencies in search of profitability growth. Automation and AI play a large role in their current strategic plan.

BCE is repositioning itself from a traditional telco towards an AI-focused infrastructure provider, in order to protect market share and support Canadian sovereignty against US hyperscalers. By establishing the Bell AI Fabric and deploying the North by Cohere platform, the company aims to turn internal automation R&D into a specialized revenue stream through its Ateko subsidiary. While a 31% increase in AI-powered solutions revenue suggests early enterprise interest, the long-term impact on margins depends on BCE's ability to apply these tools to its own legacy operations. A key factor to watch will be whether the company can successfully scale "Intent-Based autonomy beyond 5G pilots to meet its $1.5 billion cost-reduction mandate by 2028

Organizations mentioned in this report include:

• Anthos
• Astral Media
• Ateko
• Cerebras
• Ciena
• Cohere
• Coveo
• Google Cloud
• MTS
• Nokia
• NVIDIA
• Red Hat
• Rogers
• SDK Tek Services
• ServiceNow
• Telus
• TM Forum
• Ziply Fiber

Table of Contents

1. Summary

2. Growth, profitability and strategy at BCE

3. Who is BCE

4. BCE's strategic plan (Oct. 2025)

5. Automation, AI and Autonomous Networks at BCE

6. Executive quotes

7. Automation

8. Artificial intelligence (AI & GenAI)

9. Autonomous Networks

10. Outlook for BCE

11. Appendix

List of Figures and Tables

• Table 1: Telco snapshot - BCE
• Figure 1: Revenues and YoY trend line - BCE
• Figure 2: Labor costs, capex and EBIT margin for BCE
• Figure 3: Labor cost intensity variation, BCE vs. global average, and BCE headcount evolution
• Figure 4: BCE + Cohere Agentic AI partnership