市场调查报告书
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1536773
远程视讯柜员机(VTM)市场:依部署、依提供者、依产品、依地区、机会、预测,2017-2031年Virtual Teller Machine Market Assessment, By Deployment [On-site, Off-site, Others], By Provider [Bank, Managed Service Provider], By Offering [Hardware, Software, Service], By Region, Opportunities and Forecast, 2017-2031F |
全球远程视讯柜员机(VTM)市场规模预计将从2023年的19亿美元成长到2031年的47.9亿美元,2024-2031年预测期间年复合成长率为12.30%。由于对简单快速的银行服务的需求不断增加,远程视讯柜员机(VTM)市场蓬勃发展。数位银行管道的日益使用也促使客户发现更简单、更容易获得的银行管道具有吸引力。远程视讯柜员机(VTM)为许多客户提供负担得起的银行服务,特别是在服务不足的地区。人工智慧(AI)和生物识别技术等技术可以与远程视讯柜员机(VTM)整合,使其更加高效和用户友善。此外,政府透过确保所有公民平等获得金融服务等举措,在加强金融包容性方面发挥重要作用。由于这些因素,全球自动柜员机市场正处于高速成长轨道,银行和金融机构不断投资于创新解决方案,以满足不断变化的客户需求。
远程视讯柜员机(VTM)通常称为互动式柜员机。这是一种将远端银行服务与传统自动柜员机结合的混合设备,允许客户在透过视讯会议与远端柜员协调的同时进行资金转帐、帐户查询、现金支票、存款和提款等各种金融活动。远程视讯柜员机(VTM)可以提供个人化的互动式银行体验,并且通常配备互动式触控萤幕、文件扫描和生物辨识身份验证,以增加安全功能。
远程视讯柜员机(VTM)市场的主要驱动力之一是数位银行业务的日益普及以及对便捷自助银行业务的兴趣迅速成长。远程视讯柜员机(VTM)是比传统分店更便宜的解决方案。提供一体化银行服务,可以透过易于使用的介面存入和提取现金、检查帐户余额、转帐等。远程视讯柜员机(VTM)可以整合视讯会议和生物识别技术,以提供个人化的银行体验,同时最大限度地减少实体分行基础设施。向虚拟银行的转变提高客户便利性,同时帮助金融机构优化资源并将服务扩展到服务不足的地区。随着数位环境的不断发展,远程视讯柜员机(VTM)有望融入银行生态系统本身,满足现代消费者不断变化的品味和不断成长的期望。
本报告考察了全球远程视讯柜员机(VTM)市场,并提供了市场概述,包括依部署、提供者、产品、区域划分的趋势和参与该市场的公司概况。
Global virtual teller machine market is projected to witness a CAGR of 12.30% during the forecast period 2024-2031F, growing from USD 1.90 billion in 2023 to USD 4.79 billion in 2031F. The virtual teller machine market is booming due to the increase in demand for easy and fast banking services. An increase in the use of digital banking channels has contributed to the trend where customers are attracted by easier and more approachable banking channels. Virtual teller machines inexpensively extend banking services to a large customer base, especially in underserved areas. Technologies such as Artificial Intelligence (AI) and biometric technology when integrated with virtual teller machines make them more efficient and user-friendly. Moreover, governments have played an important role in reinforcing financial inclusion through initiatives such as access to equal financial services among all citizens. These factors are leading the global virtual teller machine market on a high growth trajectory, with banks and financial institutions continuing to invest in innovative solutions to meet changing customer needs.
The virtual teller machine, more commonly known as the interactive teller machine. It is a hybrid device that combines remote banking services with traditional automated teller machines, that allow customers to perform a variety of financial activities such as fund transfers and account inquiries, encashing cheques, make deposits, and withdrawals in coordination with a remotely located tellers via video conferencing. Virtual teller machines can provide personalized interactive banking experiences and are often equipped with interactive touchscreens, document scanning, and biometric authentication to add security features.
On 29th February 2024, United Arab Emirates Bank collaborated with Emerico to enhance their in-branch customer service. This was enabled by the third-generation X-series Virtual Teller Machine and Alexis Digital Transformation Platform offered by Emerico. It helps the bank to offer smooth automated and interactive customer service, improve operational efficiency, and lower costs while assuring a quality experience.
Increasing Adoption of Digital Banking to Drive Market Growth
One of the major drivers of the virtual teller machine market is the increasing adoption of digital banking and rapidly growing interest in convenient and self-service banking. Virtual teller machines are an inexpensive solution compared to conventional branches. They can offer all-in-one banking that allows consumers to deposit and withdraw cash, check account balances, transfer funds, and more from a user-friendly interface. Virtual teller machines integrate video conferencing and biometric authentication to provide a personalized banking experience while at the same time keeping the physical branch infrastructure at a minimum. This shift in virtual banking enhances customer convenience and aids financial institutions in optimizing resources to extend their services to unserved pockets. As the digital environment continues to develop virtual teller machines will integrate further into the very fabric of the banking ecosystem, catering to the ever-changing preferences and rising expectations of the modern consumer.
Government Initiatives to Propel Market Growth
Various governments across the globe are channeling efforts towards digitalization of financial sector through investments, hence increasing the deployment of virtual teller machine devices. Governments are opening to the idea of digitization of financial services due to its spillover effects on the economy and society. Greater financial inclusion through digital channels facilitates the extension of financial services to underserved populations, hence driving economic development by reducing inequality. The real-time data and analytics possible with digital financial systems will be instrumental in providing worthwhile insights to the government in both policymaking and targeting public welfare programs.
On-site Segment to Dominate the Market
On-site segment is expected to dominate the global virtual teller market. Government initiatives and emphasis on digitalizing the banking sector, coupled with the modernization of banking infrastructure, are some major factors leading to this growth. On-site deployment of virtual teller machines is gaining momentum as financial institutions adopt digital banking technologies to enhance customer convenience and operational efficiency. Governments of different regions are encouraging the digitalization of banking processes, thereby providing a boost to the on-site deployment of virtual teller machines. Moreover, the modernization of banking infrastructure, which involves the upgradation and integration of advanced technologies, is backing the growth leadership of the on-site deployment segment in the global virtual teller market.
Banking Segment Dominates the Market
The banking segment is expected to dominate the application segment. The banking industry has been at the forefront of using the latest data and analytics tools, therefore it is in an advantageous position to leverage the overall capabilities of the virtual teller machine. These advanced tools would allow banks to gain insight into their customers' behavior, improve their operations, and hence offer better service to clients. Furthermore, initiatives concerning building digital platforms and strengthening artificial intelligence taken by governments in the banking sector have been driving growth to a great extent. These efforts have further empowered banks to undertake process rationalization, improve customer experience, and thereby help bring down operational costs through virtual teller machines. With banks continuing to bring in digital transformation and incorporating state-of-the-art technologies, the banking segment remains in the lead.
In April 2024, J&K Bank collaborated with Paymart India to introduce the Virtual ATM facility. Customers can withdraw cash from the merchant through their mobile banking application. It is intended to increase the convenience of banking services, especially in Jammu & Kashmir and Ladakh.
North America has the Largest Market Share
North America has been the largest virtual teller machine market globally. This can be attributed to the ongoing technological developments in the business sector, its well-established banking infrastructure, and government policies that encourage acceptance of digital banking solutions. The banks in the United States, in particular, have been interested in the active deployment of virtual teller machines, which offer user-friendly features to render convenience and remote banking experience to customers. Advanced technologies in banking are increasingly becoming popular, especially since the COVID-19 pandemic, further fueling the demand for virtual teller machines in North America. Also, the well-developed financial sector in North America and policy decisions that promote digital banking are the major factors driving the virtual teller machine market growth.
Future Market Scenario (2024 -2031F)
The virtual teller machine market is poised to grow at an exponential rate due to the advancement in technology and a shift in consumer preference.
Next-generation features, such as video conferencing and biometric authentication, will further power the user experience, greatly boosting adoption rates.
The virtual teller machine market will be boosted further by the increasing demand for remote banking services, more so where the density of physical banking infrastructure is low.
Moreover, advanced security features and integration of digital payment systems will enhance the reliability and efficiency of VTMs. With enhanced VTMs, the market is likely to create new opportunities for financial institutions and technology providers in innovation and customer engagement.
Key Players Landscape and Outlook
The global virtual teller machines market will exhibit tremendous growth, driven by innovations in technology and the rising adoption of digital banking solutions. The major participants across the market are prioritizing the development of advanced VTMs with enhanced capabilities to gain an upper hand over other market participants.
The degree of competition among the existing players is high, with all players aiming to gain a better position in the marketplace. Leading financial technology companies, banking equipment manufacturers, and solution providers are stepping up their research and development activities to further enhance their product offerings in banking technology. Key players in virtual teller machine market need to concentrate on customer experience, security improvement, and other emerging technologies such as AI and machine learning to be able to stay in the competitive market.
Major French banking group BPCE has partnered with Huawei to facilitate the enhancement of its digital infrastructure. The bank aims to offer cloud-based service platforms and new advanced offerings in agencies, such as virtual teller machines.
All segments will be provided for all regions and countries covered
Companies mentioned above DO NOT hold any order as per market share and can be changed as per information available during research work.