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市场调查报告书
商品编码
1740733
AI代理商的全球市场:提供区分·代理商·产品类型·代理商所扮演的角色·终端用户产业·各地区的机会及预测 (2018-2032年)Global AI Agents Market Assessment, By Offerings, By Agents, By Product Type, By Agent Role, By End-user Industry, Region, Opportunities and Forecast, 2018-2032F |
预计到2032年,全球人工智慧代理市场规模将从2024年的53.1亿美元增至439.3亿美元,在2025-2032年的预测期内,复合年增长率将达到30.23%。
受生成式人工智慧、自然语言处理 (NLP) 和自动化技术创新的推动,全球人工智慧代理市场正在经历显着成长。随着医疗保健、金融和零售等行业扩大采用先进技术,人工智慧代理正在重新定义营运效率、策略决策和客户体验。随着对智慧和可扩展人工智慧解决方案的投资不断增加,预计未来市场将稳步成长。
随着企业努力提高效率、改善使用者体验并降低成本,人工智慧代理正被用于智慧任务自动化、客户支援、资料处理和预测分析。生成式人工智慧、自然语言处理和强化学习的进步,使人工智慧代理更加类似于人类,具有可扩展性,并能适应广泛的用例。各行各业对特定任务和多模态人工智慧代理的需求日益增长,企业正在加速采用这些代理,以提高营运效率、降低成本并改善客户体验。基于平台的生态系统的出现,例如微软的 Copilot 框架和 OpenAI 的 GPT 代理,也表明企业正明显转向可扩展且高度整合的人工智慧解决方案。底层模型透过云端平台的日益普及以及人工智慧基础设施的普及化,也在推动市场成长。策略伙伴关係、巨额投资和产品创新是塑造竞争格局的关键因素。
例如,BRYTER 于 2024 年 7 月推出了一款人工智慧代理,以简化法律工作。代理商直接协助在 Outlook 和 Gmail 中检视合约和撰写电子邮件回覆。此类解决方案表明,自动化正在从简单的基于规则的处理扩展到复杂的决策活动。
此外,AI 代理市场处于技术创新、企业应用和不断变化的用户期望交汇的前沿。透过自动化知识工作、增强决策能力和个人化大众用户体验,该市场有望从根本上改变 AI 优先世界中的业务运作方式。在即将到来的成长阶段,预计 AI 代理不仅能够回应,还能更加主动、适应性和自主地采取行动。
本报告提供全球AI代理商的市场调查,彙整市场定义和概要,市场规模的转变·预测,各种区分的详细分析,产业结构,影响市场成长因素的分析,竞争情形,主要企业简介等资讯。
Global AI agents market is projected to witness a CAGR of 30.23% during the forecast period 2025-2032, growing from USD 5.31 billion in 2024 to USD 43.93 billion in 2032. The global AI agents market is witnessing significant growth, fueled by innovations in generative AI, natural language processing, and automation. As the adoption of advanced technology expands across sectors such as healthcare, finance, and retail, AI agents are redefining business efficiency, strategic decision-making, and customer experience. The market is expected to grow steadily, supported by rising investments in intelligent and scalable AI solutions.
Businesses started working towards enhancing efficiency, user experience, and cost reduction, AI agents are being implemented for smart task automation, customer support, data handling, and predictive analysis. The development of technologies such as generative AI, natural language processing (NLP), and reinforcement learning has greatly transformed the nature of AI agents to become more human-like, scalable and adaptive to a host of applications. The demand for task-specific and multimodal AI agents across industries is rising. Enterprises are increasingly adopting these agents to enhance operational efficiency, reduce costs, and improve customer experience. The emergence of platform-based ecosystems, such as Microsoft's Copilot framework and OpenAI's GPT agents, reflects a clear shift toward scalable and deeply integrated AI solutions. This growth is also fostered by the democratization of AI infrastructure and the increasing availability of foundation models through cloud platforms. Strategic partnerships, high-value investments, and product innovation are driving the competitive landscape.
For instance, in July 2024, BRYTER released AI Agents that speed up legal operations, including contract reviews and drafting an email response directly in Outlook or Gmail. Such solutions demonstrate how automation is not just confined to straightforward rule-based systems but can now be extended to encompass intricate decision-making activities through AI.
Moreover, the market for AI agents is at the nexus of innovation, enterprise adoption, and changing user expectations. With its ability to automate knowledge work, enhance decision-making, and personalize user experiences in volume, the market is set to reshape the way businesses are conducted in the AI-first world. The growth phase that follows will be characterized by agents that not only respond but are progressively proactive, adaptive, and autonomous.
Rising Demand for Automation Across Industries Fuels Adoption of AI Agents
The growing need for automation in various industries is greatly influencing the global AI agents market. Companies are making greater use of AI agents to automate monotonous, time-consuming tasks to enhance operational efficiency and minimize human error. AI agents are now able to handle customer support queries on their own, process large volumes of data, create insights, and carry out commands through natural language input. This automation era enables companies to improve productivity and simplify operations across categories, including customer service, sales, marketing, legal, and IT.
For instance, in September 2024, Salesforce, Inc. released Agent force, a collection of independent AI agents that are meant to increase workplace productivity by automating sales, service, and marketing-related tasks. Also, as companies strive to stay competitive in the rapidly changing digital world, automation's increasing demand for workflow, reduction in costs, and better customer experience are poised to keep fueling the use and development of AI agents around the world.
Technological Advancements and Strategic Collaborations Accelerate AI Agents Market Growth
The AI agent market is growing rapidly, driven by continuous technological innovation and collaborative business partnerships among leading technology firms. Natural language processing, generative AI, and multimodal learning have made significant contributions to the development of AI agents, i.e., understanding sophisticated instructions, context-dependent decision-making, and conducting activities autonomously in various fields. All these technologies have extended the range of applications of AI agents.
Strategic alliances are leading the way in propelling the industry. For instance, in January 2025, NVIDIA Corporation partnered with IQVIA, Illumina, the Mayo Clinic, and the Arc Institute to use AI agents in healthcare systems. This is for the purpose of speeding up drug discovery, making diagnostics more precise, and optimizing the effectiveness of clinical trials, in the end, towards improving the delivery of patient care. These alliances highlight the necessity for cross-industry innovation and the growing demand for scalable, reliable AI agents that can be seamlessly integrated into current IT infrastructure. With more organizations continuing to emphasize digital transformation to maximize operational effectiveness and responsiveness, these advances in technology and strategic partnerships are bound to be the pillar to sustaining the global market for AI agents.
IT and Telecom Segment Dominates the AI Agents Market
The IT and telecom industry is the leading segment in the AI agents market because it was the first to adopt new technologies and continues to seek operational effectiveness and customer-centricity. As customer data volumes grow, around-the-clock support becomes necessary, and infrastructure requirements become more complicated, businesses in this industry are using AI agents to streamline business operations, automate routine tasks, and provide highly customized user experiences. Artificial intelligence agents are being used for tasks such as network optimization, predictive maintenance, customer support, and cybersecurity threat detection that considerably reduce human workload and improve the efficiency of the service.
Besides, the sector's inclination towards cloud computing, 5G deployment, and digitalization makes smart and scalable AI-based solutions increasingly sought after. The agents automate internal operations and bring in proactive models of support, giving companies an upper hand in a competitive marketplace. For instance, in September 2024, Microsoft Corporation launched fresh innovations in its Microsoft 365 Copilot platform that featured the launch of AI agents that mechanize business processes on both proprietary and third-party applications. The launch reflects the growing reliance of the industry on AI agents to drive efficiency and productivity, confirming IT and telecom's leadership position as the leading segment in driving AI agent take-up globally.
North America Dominates the Global AI Agents Market
North America stands as the leading region in the AI agents market, owing to its advanced technological infrastructure, early adoption of AI-driven solutions, and strong presence of global tech leaders. The region benefits from a well-established ecosystem of innovation, robust R&D funding, and a mature enterprise landscape ready to integrate AI agents into operations spanning customer service, security, retail, healthcare, and manufacturing.
A key factor in North America's dominance is the strategic collaboration between major corporations. For example, in September 2024, IBM Corporation and Salesforce, Inc. announced a partnership to deliver AI-powered autonomous agents tailored for regulated industries such as finance and healthcare. Through this collaboration, companies are empowered to deploy Salesforce's Agent force agents in combination with IBM's Watson AI platform, enabling secure, data-governed automation across mission-critical operations. This highlights the region's focus on practical, enterprise-grade AI solutions. The United States is driving the growth due to significant public and private investments, a strong startup ecosystem, and early deployment of AI across sectors. As organizations increasingly seek intelligent automation and data-driven decision-making, North America is expected to maintain its dominance in the global AI agents market.
Impact of U.S. Tariffs on Global AI Agents Market
Implementation of tariffs on Chinese electronics components by the U.S. has had a major influence on the market for AI agents globally. The tariffs have resulted in higher prices for critical AI hardware, including semiconductors and servers, which are mainly produced in China. Consequently, AI research organizations and AI startups are experiencing greater operational costs, with budgets for hardware buying around 25% fewer computing devices than they did previously. This economic burden is making some startups reconsider their expansion plans and postpone AI model training, which could slow innovation in the industry. Further, the tariffs have also affected well-established supply chains, causing hardware availability and delivery timing uncertainties.
Key Players Landscape and Outlook
The global AI agents market entails a relatively consolidated competitive environment with a mix of established technology leaders and new innovators leading across-the-board leaps. Major brands own substantial market shares together and utilize deep R&D strengths, strategic partnerships, and vast investments to expand the horizons of AI agent use in various industries such as healthcare, finance, telecom, and retail.
Microsoft has taken a lead position through its Corea unit, which is devoted to creating a solid ecosystem of self-reliant agents. Led by veteran Meta executive Jay Parikh, the effort is designed to turn Microsoft into an "AI agent factory" and is strategically integrated into offerings such as GitHub Copilot and Microsoft Azure. Microsoft further introduced robust upgrades to its Copilot suite at the Build 2025 conference, such as the inclusion of autonomous agents and semantic search, solidifying a clear focus on workplace productivity and user experience.
For instance, in March 2025, OpenAI continued its extensive funding, with a USD 40 billion raise at a valuation of USD 300 billion. This indicates escalating investor optimism in the revolutionary potential of generative and agent-based AI platforms in business solutions. As technology for AI agents increases in capacity to perform sophisticated tasks with less human involvement, companies are anticipated to keep emphasizing innovation, collaborations, and product diversification.
All segments will be provided for all regions and countries covered
Companies mentioned above DO NOT hold any order as per market share and can be changed as per information available during research work.