小型企业：连结与物联网市场

中小型企业对门禁控制、能源管理、员工、库存和建筑监控工具有新的需求。

采用基于云端的视讯验证解决方案的新安全应用程式和服务使小型企业能够深入了解其营运的指标和即时分析。

中小型企业今年面临的市场压力已将能够管理和节约能源、简化营运、管理风险以及可能节省保险费的技术置于新的优先地位。Masu。 工作场所的变化使管理和保护网路以及不断增加的最终用户设备成为首要任务，导致中小型企业转向 ISP 提供 Wi-Fi 管理、网路安全和其他增值服务（ VAS）。我开始要求它。

本报告调查了中小企业采用连接和物联网相关技术的趋势，并研究了商业环境变化导致的需求变化、中小企业及其解决方案面临的挑战以及中小企业技术和功能的变化。我们总结了优先顺序等的分析。

范例视图

目录

调查研究方法

执行摘要

受访者/中小企业简介

• 目前在公司担任的职务
• 在企业 IT 决策中的作用
• 公司规模（员工人数）
• 2022 年年收入
• 服务的客户类型
• 按所服务的客户类型划分的年收入
• 员工工作地点的类型
• 机构数量

远距工作：挑战与前景

• 员工在家工作的频率
• 在家工作的员工面临的挑战
• 在家工作的挑战：依员工在家工作的频率划分
• 预期的未来需求：远距工作与商业不动产
• 预测未来的远距工作需求：依照员工在家工作的频率
• 在客户现场工作

商业服务：沟通、娱乐、支持

• IT 专业人员数量
• IT 人员数量：依公司规模划分
• 商业服务订阅
• 网际网路服务供应商
• 网际网路服务付款
• 服务提供者
• 所有小型企业的平均每月服务订阅支出
• 提供特定服务的中小企业的平均每月服务订阅支出
• 以公司规模划分的平均每月服务订阅支出
• 商业服务满意度
• 以商店数量划分的娱乐服务平均支出
• 按客户类型划分的行动电话服务平均支出
• 过去 12 个月商业服务支出的变化
• 商业服务支出的预期变化
• 按公司规模划分的商业服务支出的预期变化
• 可以订阅额外的商业服务

深入探讨：通讯服务

• 通讯服务功能的魅力
• 通讯服务功能的吸引力：以 IT 人员数量划分
• 高级视讯会议服务的每人预估费用
• 高级视讯会议服务的每人预估费用：以机构数量计算
• 首选视讯会议服务供应商
• 首选视讯会议服务提供者：按地点数量划分
• 为什么我们更喜欢视讯会议设备供应商

介绍与使用物联网设备

• 办公室使用的网路类型
• 物联网设备简介
• 整合式互联安全与能源管理设备
• 整合式互联安全性和互联视音频设备
• 业主和管理公司提供的十大设备产品和系统
• 对设备需求的反应能力
• 能源管理与连网安全设备使用者体验：依地点数量划分
• 过去 12 个月在物联网设备上花费的金额
• 物联网设备的预期支出
• 物联网设备的预期支出：依机构数量划分
• 物联网设备支出增加导致管理问题
• 预计使用连网安全和能源管理设备
• 连网安全和连网 AV 设备的预期使用情况
• 以 IT 人员数量计算的安全和能源管理设备的预期使用情况
• 以机构数量预测的安全和能源管理设备使用情况
• 安全性和互联 AV 设备使用预测：按办公室数量分类

深入探讨：连网安全

• 介绍安全系统与专业监控服务
• 安全系统时代
• 安全系统实施状况：依办事处数划分
• 去年发生的误报数量
• 物联网安全设备简介
• 引进安全和监视摄影机：用于办公大楼
• 为什么要使用连网安全解决方案？
• 使用连网安全设备的原因：依位置数划分
• 为什么不使用连接的安全设备？
• 不使用连网安全设备的原因：依办公室数量划分
• 互联安全功能的吸引力
• 互联安全功能的吸引力：以 IT 人员数量划分
• 考虑购买连网安全设备时的主要考虑因素
• 考虑提供连网安全设备的供应商
• 考虑使用连网安全设备的供应商：按机构数量划分
• 为什么我们喜欢特定的连网安全设备供应商
• 为什么我们喜欢某些连网安全设备供应商：按员工人数

深入探讨：能源管理

• 智慧型能源设备简介
• 智慧能源设备介绍：依安全系统使用分类
• 为什么要使用能源管理设备？
• 不使用能源管理设备的原因
• 能源管理功能的魅力
• 购买能源管理设备的主要考量因素
• 能源管理设备的首选供应商
• 为什么选择您首选的智慧能源设备提供者？

深入探讨：连网安全

• 引进智慧安全装置
• 智慧安全设备介绍：依安全系统用途划分
• 为什么要使用连网安全设备？
• 使用连网安全设备的原因：依公司规模划分
• 阻碍使用连网安全设备的因素
• 互联安全功能的吸引力
• 考虑购买连网安全设备时的主要考虑因素
• 连网安全设备的首选供应商
• 为什么我们更喜欢连网安全设备供应商
• 为什么我们更喜欢智慧安全设备 ISP 和零售商
• 为什么选择智慧能源设备提供者？

深入探讨：支援与网路安全

• 过去 12 个月内发生的连接和 IoT 技术问题
• 按地点数量划分的连接和物联网技术问题
• 解决技术问题的实体
• 解决技术问题的实体：依 IT 人员数量分类
• 如何获得外部技术支持
• 对互联繫统和供应商的网路安全担忧
• 网路安全最关心的问题：依机构数量划分
• 去年发生的网路攻击类型
• 为减少网路攻击威胁所采取的措施
• 为减少员工在家工作所造成的网路攻击威胁所采取的措施
• 努力减少客户所在地的网路攻击威胁
• 使用的网路安全服务
• 在家工作的员工所使用的网路安全服务
• 技术支援服务特色
• 技术支援服务的吸引力：以 IT 人员数量划分
• 每位员工的网路安全和支援服务预计成本
• 以地点数量计算的每位员工的网路安全和支援服务成本估算
• 公司购买的保险
• 公司依利润缴保险

房地产与商业概述

• 营业场所数：依客户群划分
• 建筑物所有权：依员工地点类型分类
• 营业地点的规模
• 平均出入口数量
• 出入口类型
• 每天造访企业网站的非员工平均人数
• 託管资产类型：依员工工作地点类型分类
• 水电费支付模式
• 中小企业产业
• 主要公司所在的地区

附录

This research provides insight on technology adoption and needs among SMB owners, with a specific focus on connectivity, IoT devices, and services. It examines the changes taking place because of reduced budgets and broad-scale shifts to work from home.

SAMPLE VIEW

Small-to-medium businesses (SMBs) have a new and heightened need for access control, energy management, and tools to monitor their staff, inventory, and buildings.

New security applications and services stemming from cloud-based and video verification solutions give SMBs insight into the metrics and real-time analytics of their operations.

The market pressures SMBs have faced this year place new priorities on energy management and savings and technologies that can streamline operations and combine risk-management with potential insurance savings. The changing work environment means that managing and securing their networks, and their ever-growing portfolio of end-user devices, are top priorities. SMBs are increasingly turning to ISPs for Wi-Fi management, network security, and other value-added services (VAS).

Key questions:

• How is the current business environment impacting SMB spending on communication, security, entertainment, IT, and energy services?

• What new business services are SMBs most interested in acquiring?

• What is adoption of IoT solutions, and what is driving adoption?

• Who are SMBs' preferred providers of business services and IoT solutions?

• How do remote work and return-to-office trends impact SMB demand for business services, including IT and cyber security solutions?

Table of Contents

Survey Methodology

Executive Summary

• SMB Business Concerns
• SMB Spending on IoT Equipment Over the Last 12 Months
• Top Drivers of SMB Interest in IoT Devices
• Expected Spending Increase on IoT Equipment by Number of Business Locations
• Inhibitors to Using Connected Security Devices
• SMB Spending on Business Services
• % of SMBs Without Service Likely to Subscribe in Next 12 Months
• Providers Considered for Connected Solutions

Respondent/SMB Profile

• Current Role at the Company
• Role in Company IT Decisions
• Company Size (# of Employees)
• Annual Revenues in 2022
• Type of Customers Served
• Annual Revenues by Type of Customers Served
• Type of Location Where Employees Work
• Number of Locations Where Business Operates

Remote Work: Challenges and Outlook

• Frequency of Employees Working from Home
• Challenges of Employees Working from Home
• Challenges of Employees Working from Home by Frequency of Employees Working from Home
• Anticipated Future Needs: Remote Work & Business Properties
• Anticipated Future Need for Remote Work by Frequency of Employees Working from Home
• Anticipated Future Need for Work at Customer's Locations by Working at Customer's Location

Business Services: Communication, Entertainment, Support

• Number of IT Professionals
• Number of IT Personnel by Company Size
• Business Service Subscriptions
• Internet Service Providers
• Internet Service Payment
• Service Providers
• Average Monthly Spending on Service Subscriptions Among All SMBs
• Average Monthly Spending on Service Subscriptions Among SMBs with Specified Service
• Average Monthly Spending on Service Subscriptions by Company Size
• Satisfaction with Business Service
• Average Spending on Entertainment Services by Number of Locations
• Average Spending on Mobile Phone Service by Type of Customers Served
• Change in Spending on Business Service Over the Last 12 Months
• Anticipated Change in Spending on Business Services
• Anticipated Change in Spending on Business Services by Company Size
• Likelihood of Subscribing to Additional Business Services

Deep Dive: Communication Services

• Appeal of Communication Service Features
• Appeal of Communication Service Features by Number of IT Personnel
• Anticipated Cost per Person for Advanced Video Conferencing Services
• Anticipated Cost per Person for Advanced Video Conferencing Services by Number of Business Locations
• Preferred Provider for Video Conferencing Services
• Preferred Provider for Video Conferencing Services by Number of Business Locations
• Reasons for Preferring Video Conferencing Device Provider

IoT Device Adoption and Use

• Type of Network Used in Business Location
• IoT Equipment Adoption
• Connected Security & Energy Management Device Integration
• Connected Safety & Connected AV Device Integration
• Top 10 Equipment Products/Systems Provided by Property Owners/Management Company
• Equipment Products/Systems Provided by Property Owners/Management Company, Cont'd
• The Degree to which Equipment Meets Needs
• Energy Management & Connected Safety Devices User Experience by Number of Business Locations
• Spending on IoT Equipment Over the Last 12 Months
• Expected Expenditure on IoT Equipment
• Expected Spending Increase on IoT Equipment by Number of Business Locations
• Business Concerns by Expected Spending Increase on IoT Equipment
• Anticipated Use of Connected Security & Energy Management Devices
• Anticipated Use of Connected Safety & Connected AV Devices
• Anticipated Use of Security & Energy Management Devices by Number of IT Personnel
• Anticipated Use of Security & Energy Management Devices by Number of Business Locations
• Anticipated Use of Safety & Connected AV Devices by Number of Business Locations

Deep Dive: Connected Security

• Adoption of Security System & Professional Monitoring Service
• Age of Security System
• Security System Adoption by Number of Business Locations
• Number of False Alarms Experienced Last Year
• IoT Security Device Adoption
• Security/Monitoring Camera Adoption by Use of Office Building
• Reasons for Using Connected Security Solutions
• Reasons for Using Connected Security Devices by Number of Business Locations
• Inhibitors to Using Connected Security Devices
• Inhibitors to Using of Connected Security Devices by Number of Business Locations
• Appeal of Connected Security Features
• Appeal of Connected Security Features by Number of IT Personnel
• Top Purchase Consideration for Connected Security Devices
• Providers Considered for Connected Security Devices
• Provider Considered for Connected Security Devices by Number of Business Locations
• Reasons for Preferring Connected Security Device Provider
• Reasons for Preferring Connected Security Device Provider by Number of Employees

Deep Dive: Energy Management

• Smart Energy Device Adoption
• Smart Energy Device Adoption, by Security System Use
• Reasons for Using Energy Management Devices
• Inhibitors to Using Energy Management Devices
• Appeal of Energy Management Features
• Top Purchase Consideration for Energy Management Devices
• Preferred Provider for Energy Management Devices
• Reason for Preferring Provider of Smart Energy Equipment

Deep Dive: Connected Safety

• Smart Safety Device Adoption
• Smart Safety Device Adoption, by Security System Use
• Reasons for Using Connected Safety Devices
• Reasons for Using Connected Safety Device by Company Size
• Inhibitors to Using Connected Safety Devices
• Appeal of Connected Safety Features
• Top Purchase Consideration for Connected Safety Devices
• Preferred Providers for Connected Safety Devices
• Reasons for Preferring Connected Safety Device Provider
• Reason for Preferring ISP and Retailer for Smart Safety Equipment
• Reason for Preferring Provider of Smart Energy Equipment

Deep Dive: Support & Cybersecurity

• Connectivity & IoT Technical Problems Experienced in the Last 12 Months
• Connectivity & IoT Technical Problems by Number of Business Locations
• Party Solving Technical Problems
• Party Solving Technical Problems by Number of IT Personnel
• Method of Receiving Outside Technical Support
• Cybersecurity Concerns About Connected Systems and Vendors
• High Cybersecurity Concerns, by Number of Business Locations
• Type of Cyber Attacks Experienced Last Year
• Steps Taken to Reduce Threat of Cyber Attacks
• Steps Taken to Reduce Threat of Cyber Attacks by Employees Working at Home
• Steps Taken to Reduce Threat of Cyber Attacks by Working at Customers' Locations
• Cybersecurity Services Used
• Cybersecurity Services Used by Employees Working at Home
• Appeal of Technical Support Services
• Appeal of Technical Support Services by Number of IT Personnel
• Expected Cost of Cybersecurity and Support Service per Employee
• Expected Cost of Cybersecurity and Support Service per Employee by Number of Business Locations
• Insurance Carried by Company
• Insurance Carried by Company by Company Revenue

Real Estate and Business Profile

• Number of Business Locations by Type of Customers Served
• Ownership of Building by Type of Location Where Employees Work
• Business Location Size (Sq. Ft.)
• Average Number of Entrance/Exits
• Type of Entrance/Exits
• Average Daily Number of Non-Employees Visiting Business Location
• Type of Assets Stored by Type of Location Where Employees Work
• Payment Model For Utilities
• SMB Industry
• Region of Primary Company Location

Appendix