美国办公室咖啡服务：市场趋势与机会（第六版）

本报告分析了美国办公室咖啡服务市场。该市场的市场规模为24.9亿美元，基于2023年逐步建立的销售基础，预计到2028年年增长率将稳定在17.2%。这份报告评估了办公室提供的咖啡服务以及相关员工的态度和使用情况，不仅关注传统的办公环境，而且我猜还关注向员工提供免费咖啡的各种公司。

该报告全面审视了市场的现状，研究了与咖啡消费、工作安排和饮食选择相关的消费者人口统计、看法、动机和行为，以及更广泛的食品和健康资讯。它显示了2013年至2023年的办公室咖啡服务市场销售额以及2028年的预测，并按产品类别区隔了2023年的销售额。

除了大量有关消费者人口统计和心理统计的数据外，我们还提供有关 COVID-19 和通货膨胀对食品和饮料行业影响的详细分析。它还借鉴正在进行的全国线上消费者调查，讨论了消费者观念和行为的变化对未来市场机会的影响。

目录

第1章 内容提要

第2章 最新动态

• 强调
• 劳动实践
• 咖啡在工作上的变化
  • 工作模式不断改变
  • 远距工作
• 在家工作：特权和频率
• 您是在共享办公空间工作还是在家工作？
  • 工作场所习惯
• 典型工作週
• 典型工作模式
• 价格上涨：从供应链紧张到通货膨胀
• 大多数消费者意识到食品价格上涨，许多人正在改变他们的购买决定
  • 消费者在食品购买决策中更重视价格
• 减少家庭开支
• 食品外带/外送/线上杂货购物/即食选项
  • 活动详情（2022）
  • 活动详情（2023/2024）
• 杂货购物频率：亲自与线上 (2023)
• 食品外带/配送使用：过去 12 个月
• 外送/外带频率：过去 3 个月
• 外带/送餐频率：与 12 个月前相比
• 食品外送/配送频率：未来 12 个月的预期变化
• 旅行习惯的改变
• 零食和健康的饮食习惯
• 早餐通常包括咖啡和小吃。
  • 趋势
  • 吃零食习惯的改变
  • 许多消费者表示每天都吃零食
• 吃零食的原因
• 首选零食类型
• 零食加餐
• 超越大流行时代：未来的担忧、疫苗和根深蒂固的习惯
• 对 COVID-19 变种的担忧
• 对未来大流行爆发的可能性的担忧
• 流感和 COVID-19 疫苗接种
• 一些消费者继续在公共场合戴口罩并避开人群。
• 疫情对个人的负面影响
  • 对身心健康的影响
  • 消极精神状态报告
  • 对身心健康的影响持续存在
• 压力水平及其对食品和饮料消费的影响

第3章 市场概况及趋势

• 强调
• 咖啡订阅、线上订购、外送/取货
• 历史趋势：COVID-19 情况
• 咖啡订阅很方便，可以作为远距员工的福利
• 网上杂货购物
• 线上咖啡订购：外带或外送的餐饮服务购买
• 单份咖啡选项
• 单份咖啡选项：提供便利、新鲜和客製化
• K-Cup 和其他墨水匣/胶囊型烟弹
• 纸/袋/包型烟弹
• 其他啤酒单份包装选项
• Bean-to-Cup（包括直售机和自动贩卖机）
• 袋装咖啡
• RTD(Ready to Drink) 咖啡
• 精品咖啡和极品咖啡
• 年轻消费者对浓缩咖啡、冷萃咖啡和即饮咖啡的偏好正在增加。
• 可持续发展趋势
• 农民福利与公平贸易实践
• 咖啡生产对环境的影响
• 更永续的咖啡替代品
• 草本咖啡替代品
• 功能性咖啡替代品
• 将咖啡补充剂混合到咖啡中可以帮助您冲泡一杯更永续的咖啡
• 利用生物技术和食品科学开发新的咖啡替代品
• 机会：提供更永续的 OCS 产品系列
• 可回收/可持续包装
• 可重复使用的包装/容器
• 咖啡价格上涨
• 扩大市场基础：将 "办公室" 咖啡扩展到办公室外
• "超级食品" 和功能性饮料
• 纯素食/植物性产品：吸引那些寻求植物性饮食并提高永续意识的人
• 麸质、食物过敏和饮食限制：许多消费者关心的问题
• 低碳水化合物/高蛋白质、酮/古饮食
• 公司正在投资区块链和大数据，以满足消费者对透明度的渴望

第4章 市场规模及预测

• 强调
• 办公室咖啡服务市场的历史
• 办公室咖啡服务市场预测
• 办公咖啡服务市场（依产品类别）
• 办公室咖啡服务单杯咖啡机市场份额
• 影响销售的市场因素
• 过渡到远距工作
• 咖啡消费趋势
• 咖啡零售价格趋势
• 单杯酿造收入和价格趋势
• 在公司外部购买咖啡时损失的时间和金钱
• 每天买咖啡一年至少要花 60 小时
• 补贴员工的咖啡费用每年每名员工花费超过 1,100 美元

第5章 家用咖啡、咖啡机和咖啡馆：使用状况和人口趋势

• 强调
• 咖啡消费趋势：与其他饮料的关係
• 咖啡消费趋势
• 人口统计分析
• 每日咖啡粉消费趋势（单位：杯数）
• 咖啡机拥有状况和购买趋势（按类型）
• 家庭咖啡机拥有量增加
• 人口统计分析
• 疫情期间购买量激增
• 咖啡机拥有率与购买趋势：依品牌
• 咖啡机品牌渗透率
• 人口统计分析
• 咖啡馆和甜甜圈店的使用趋势

第6章：如何在家里和工作中製作和饮用咖啡：使用情况和人口趋势

• 强调
• 每週使用咖啡和茶
• 按就业类型和工作类型划分的咖啡使用状况
• 咖啡消费人口统计
• 按就业类型和工作类型划分的茶叶使用状况
• 茶叶消费人口统计
• 喝咖啡和喝茶的人有很大的重迭
• 在家喝咖啡和工作时喝咖啡
• 喝咖啡的人在哪里喝咖啡以及咖啡是在哪里製作的
• 人口统计分析
• 每天在家喝咖啡的数量和类型
• 工作时每天饮用的咖啡饮料的数量和类型
• 喝咖啡的人如何在家煮咖啡
• 人口统计分析
• 工作中的餐饮服务
• 工作时使用的店内咖啡
• 按位置类型划分的可用性和使用情况

第7章 工作场所咖啡的消费者趋势与态度

• 强调
• 消费者对工作时喝咖啡的看法
• 咖啡不同特性的重要性
• 咖啡强化的重要性
• 工作中的咖啡满意度
• 僱主是否觉得自己被骗了？
• 对咖啡的思考
• 咖啡作为生产力工具
• 咖啡作为工作福利
• 僱主未能满足员工对咖啡的期望
• 许多消费者关心工作场所卫生，这在设计休息室和咖啡站时很重要。
• 咖啡作为生产力工具：人口统计分析
• 工作中的免费咖啡和咖啡作为工作场所的福利：人口统计分析
• 为远距员工提供免费/补贴咖啡，为现场员工提供咖啡/零食，以鼓励他们上班。
• 对精力和精神集中的担忧可以透过咖啡和茶来解决。
• 咖啡外送订阅的可用性

第8章 办公室咖啡服务商

• 强调
• 全国供应商和本地供应商
• ARAMARK CORP
• COMPASS GROUP
• FARMER BROTHERS
• KEURIG DR PEPPER
• SODEXO
• STARBUCKS
• WESTROCK COFFEE HOLDINGS
• CHRIS' COFFEE
• FIRST CHOICE COFFEE SERVICES
• PINE HILL FRESH FOODS
• RED DIAMOND
• ROYAL CUP

The Packaged Facts report analyzes the US office coffee service market, valued at $2.49 billion, forecasting a robust annual growth rate of 17.2% through 2028, building upon the modest sales base established in 2023. It evaluates the provision of coffee services in offices and the related attitudes and usage among employees, extending its focus beyond traditional office settings to include a variety of businesses offering complimentary coffee to their staff.

The report provides a comprehensive examination of the market's current state, scrutinizing consumer demographics, perceptions, motivations, and behaviors in relation to coffee consumption, work patterns, and dietary choices, as well as broader food and health attitudes. It presents revenue figures for the office coffee service market from 2013 to 2023, with projections from to 2028, and breaks down the 2023 revenues by product categories.

In addition to extensive data on consumer demographics and psychographics, the report offers an in-depth analysis of the impact of COVID-19 and inflation on the food and beverage industry. It also discusses the implications of changing consumer perceptions and behaviors for future market opportunities, drawing on continuous national online consumer surveys conducted by Packaged Facts.

Table of Content

CHAPTER 1: EXECUTIVE SUMMARY

• Office Coffee Service Market: Work-from-Home Disruption
• The "New Normal"
• Opportunities for Growth in a Challenging Market
• Key Consumer Trends
• SCOPE

CHAPTER 2: RECENT HISTORICAL TRENDS

• HIGHLIGHTS
• WORK HABITS
• Coffee in the Context of Changes to Work
• Changes to Work Patterns Continued in
• Figure 2-1. Coronavirus Changes to Work Patterns, 2021 - 2022 (percent of consumers)
• Working from Home in
• Work from Home Ability and Frequency
• Table 2-1. Ability to Work from Home and Frequency of Remote Work, 2023 (percent of consumers)
• Working at a Co-Working Space or Working from Home
• Table 2-2. Working at a Co-Working Space or Working from Home, 2023 (percent of consumers)
• Table 2-3. Consumer Rating of Experiences Working at a Co-Working Space or Working from Home, 2023 (percent of consumers who have ever had each experience)
• Table 2-4. Consumer Opinions on Working at a Co-Working Space or Working from Home, 2023 (percent of employed consumers)
• Work Habits in
• Typical Work Weeks
• Table 2-5. Where Time Is Spent during a Typical Work Week, 2024 (percent of employed consumers)
• Typical Work Arrangements
• Figure 2-2. Typical Work Arrangements (Fully Remote, Hybrid, and Traditional), 2024 (percent of employed consumers)
• RISING PRICES: FROM SUPPLY CHAIN CRUNCHES TO INFLATION
• Table 2-6. Consumer Concerns about Rising Food Prices, 2021 - 2024 (percent of consumers)
• The Vast Majority of Consumers Have Noticed the Rising Cost of Food, and Many Are Changing Their Purchasing Decisions
• Figure 2-3. Noticing the Rising Cost of Food and Beverages over the Past Year,
• Figure 2-4. Impact of Rising Costs on Food/Beverage Purchasing,
• Consumers Find Price More Important for Food Purchase Decisions in
• Figure 2-5. Purchase Drivers for Food and Beverage Purchase Decisions,
• Cutting Back on Household Expenses
• Table 2-7. Consumers Cutting Back on Household Expenses in the Last 12 Months, 2022 (percent of consumers)
• Table 2-8. Types of Household Expenses Cut Back on in the Last 12 Months, 2022 (percent of consumers)
• Table 2-9. Consumer Spending on "Extras", 2023 - 2024 (percent of consumers)
• FOOD CARRYOUT, DELIVERY, ONLINE GROCERY SHOPPING, AND CONVENIENCE FOOD OPTIONS
• Activity in
• Figure 2-6. Restaurant Habits Continue to Be Affected by the Pandemic, 2021 - 2022 (percent of consumers)
• Figure 2-7. Using Convenience Food Options during the Pandemic, 2022 (percent of consumers)
• Activity in 2023 and
• Frequency of Grocery Shopping in 2023: In-Person vs. Online
• Figure 2-8. Frequency of Buying Groceries In-Person and Online,
• Use of Food Carryout and Delivery Methods in the Last 12 Months
• Table 2-10. Consumer Use of Food Ordering Methods in the Last 12 Months, 2024 (percent of consumers)
• Frequency of Food Carryout and Delivery Habits in the Last 3 Months
• Table 2-11. Consumer Frequency of Food Ordering Methods in the Last 3 Months, 2024 (percent of consumers who have used each method in the last 12 months)
• Frequency of Food Carryout and Delivery Habits Now Compared to 12 Months Ago
• Table 2-12. Consumer Frequency of Food Ordering Habits Now Compared to 12 Months Ago, 2024 (percent of consumers who have used each method in the last 12 months)
• Expected Changes to Food Carryout and Delivery Habits in the Next 12 Months
• Table 2-13. Consumer Expected Changes to the Frequency of Food Ordering Habits in the Next 12 Months, 2024 (percent of consumers)
• CHANGES TO TRAVEL HABITS
• Table 2-14. Changes in Work and Leisure Travel Activity, 2024 (percent of consumers)
• SNACKING AND HEALTHY EATING HABITS
• Coffee and Snacking Often Go Hand in Hand in the Morning
• Trends in
• Figure 2-9. Coronavirus Habits in Snacking, Eating Frequency, and Eating "Comfort" Foods, 2021 - 2022 (percent of consumers)
• Figure 2-10. Coronavirus Habits in Eating Fresh Produce and Processed Foods, 2021 - 2022 (percent of consumers)
• Changes to Snacking Habits in
• Table 2-15. Current Snacking Activity Compared to Pre-Pandemic Levels, 2023 (percent of consumers)
• Many Consumers Report Snacking Daily in
• Table 2-16. Frequency of Snacking Habits on a Typical Weekday, 2024 (percent of consumers)
• Reasons for Snacking
• Table 2-17. Reasons for Snacking, 2024 (percent of consumers)
• Preferred Types of Snacks
• Table 2-18. Preferred Types of Snacks, 2023 (percent of consumers)
• "Snackification" of Meals
• BEYOND THE PANDEMIC ERA: FUTURE CONCERNS, VACCINES, AND STICKY HABITS
• Concerns about COVID-19 Variants
• Figure 2-11. Concerns about the Delta/Omicron Variant and Future Variants of COVID-19, 2021 - 2023 (percent of consumers)
• Concerns about Future Potential Pandemic Outbreaks
• Table 2-19. Future Potential Pandemic Outbreak Concerns, 2023 (percent of consumers)
• Vaccination for the Flu and COVID-19
• Table 2-20. Consumer Vaccination Plans, 2023 (percent of consumers)
• Table 2-21. Consumer Vaccination Rates, 2024 (percent of consumers)
• Some Consumers Are Continuing to Wear Masks in Public and to Avoid Crowds
• Table 2-22. Consumer Habits Regarding Masks, Crowds, and Testing for COVID-19, 2024 (percent of consumers)
• NEGATIVE PERSONAL EFFECTS OF THE PANDEMIC
• Mental and Physical Health Effects in
• Figure 2-12. Changes in Mental and Physical Symptoms during the Pandemic, 2022 (percent of consumers)
• Reporting Negative Mental States in
• Figure 2-13. Current Feelings on Mental and Physical Symptoms Compared to "Normal" or Preferred Level, 2023 (percent of consumers)
• Continuing Mental and Physical Health Effects in
• Table 2-23. Current Feelings on Mental and Physical Symptoms Compared to "Normal" or Preferred Level, 2024 (percent of consumers)
• Stress Levels and Impact on Food/Beverage Consumption
• Figure 2-14. Stress Levels and Impact of Stress on Healthfulness of Food/Beverage Consumption,
• Figure 2-15. Impact of Food Consumption on Mental or Emotional Well-Being,

CHAPTER 3: OVERVIEW AND MARKET TRENDS

• HIGHLIGHTS
• COFFEE SUBSCRIPTIONS, ONLINE ORDERING, AND DELIVERY/PICKUP
• Historical Trends: COVID-19 Context
• Figure 3-1. At-Home Coffee Consumption Is Up and Stoking Subscription Coffee Sales
• Coffee Subscriptions Are Convenient and Can Be Offered As a Perk to Remote Employees
• Figure 3-2. Office Coffee Brought Directly to Your Home
• Online Grocery Shopping
• Figure 3-3. Representative Coffee Products Available Online from Walmart
• Online Coffee Ordering : Foodservice Purchases for Carryout or Delivery
• Figure 3-4. Rewards Program for Coffee and Food Purchases Made Via the Starbucks App
• SINGLE-SERVE COFFEE OPTIONS
• Single-Serve Coffee Options Can Provide Convenience, Freshness, and Customization
• K-Cups and Other Cartridge/Capsule-Style Pods
• Figure 3-5. Plastic K-Cup Multipacks
• Figure 3-6. Aluminum Coffee Pod Capsule Styles
• Paper/Pouch/Puck-Style Pods
• Figure 3-7. Espresso Pods that Use a Filtering Medium
• Figure 3-8. Single-Serve Coffee Pods for Use with Senseo and Hamilton Beach Coffee Makers
• Figure 3-9. New Plastic-Free Coffee Pods Promise to Improve the Sustainability Profile of Single-Serve Coffee
• Figure 3-10. Dual-Style K-Cups Feature a Paper Filtering Medium
• Other Single Serve Packaging Options for Brewing
• Figure 3-11. Pack-to-Cup Hot and Cold Beverage System
• Bean-to-Cup (Including Direct Dispensing and Vending Machines)
• Figure 3-12. Direct Dispensing Hot Beverage System Can Make Multiple Types of Hot Beverages with Separate Hoppers
• Figure 3-13. Consumer-Oriented Bean-to-Cup Coffee Maker
• Steeped Coffee
• Figure 3-14. Single-Serve Coffee Isn't Just Pods and K-Cups
• Ready-to-Drink (RTD) Coffee
• Figure 3-15. RTD Packaged Coffee Offerings from Canteen
• SPECIALTY AND GOURMET COFFEE
• A GROWING PREFERENCE FOR ESPRESSO-BASED BEVERAGES, COLD BREW, AND READY-TO-DRINK COFFEES AMONG YOUNGER CONSUMERS
• SUSTAINABILITY TRENDS
• Farmer Welfare and Fair Trade Practices
• Figure 3-16. Rainforest Alliance Certification Aims to Protect Land and Waterways and Farmer and Community Welfare
• Environmental Impacts of Coffee Production
• Figure 3-17. Coffee Marketed with "Shade Grown" Environmental Claims
• More Sustainable Coffee Alternatives
• Herbal Coffee Alternatives
• Figure 3-18. Herbal Coffee Alternative
• Functional Coffee Alternatives
• Figure 3-19. Functional Coffee Alternative with "Superfoods" and "Adaptogens" for Improved Energy and Focus
• Coffee Supplements Can Be Mixed with Coffee for a More Sustainable Brew
• Figure 3-20. Coffee Supplement to Brew with Coffee
• Development of New Coffee Alternatives Using Biotechnology and Food Science
• Figure 3-21. Bean-Free Coffee Alternative Marketed as a More Sustainable Brew
• Figure 3-22. Bean-Free Espresso Alternative that Mimics the Molecular Components of Real Coffee
• Opportunity: Offer More Sustainable OCS Product Assortments
• Recyclable/Sustainable Packaging
• Figure 3-23. K-Cups Are Fully Recyclable, and New Lid Technology Is Beginning to Make Recycling Preparation Easier
• Figure 3-24. Office Service with Paper Coffee Pods for a Greener Solution
• Reusable Packaging/Containers
• Figure 3-25. "Contact Free" Use of Reusable Cups When You Bring Your Own Container
• Figure 3-26. Reusable Coffee Pods Have Room to Expand Their Use in Offices
• RISING COFFEE PRICES
• EXPANDING THE MARKET BASE: EXTENDING "OFFICE" COFFEE PAST THE OFFICE
• "SUPERFOODS" AND FUNCTIONAL BEVERAGES
• Figure 3-27. Functional Coffees Feature "Superfoods" and "Adaptogenic Mushrooms" for Purported Benefits
• Figure 3-28. Coffee with Health Claims and Addition of Multiple Superfood Ingredients
• VEGAN/PLANT-BASED PRODUCTS APPEAL TO THOSE LOOKING TO EAT A PLANT-FORWARD DIET AND IMPROVE PERCEPTION OF SUSTAINABILITY
• Figure 3-29. Plant-Based Creamers with Different Flavors and Types of Plant Milks
• Figure 3-30. RTD Cold Brew Coffee Featuring Oat Milk Instead of Dairy Ingredients
• GLUTEN, FOOD ALLERGIES, AND DIETARY RESTRICTIONS ARE A CONCERN TO MANY CONSUMERS
• LOW-CARB/HIGH PROTEIN, KETO, AND PALEO DIETS
• Figure 3-31. Prebiotic Keto Coffee Beverage Features Multiple Functional Benefits
• COMPANIES HAVE INVESTED IN BLOCKCHAIN AND BIG DATA TO SATISFY CONSUMER DESIRES FOR TRANSPARENCY

CHAPTER 4: MARKET SIZE AND FORECAST

• HIGHLIGHTS
• OFFICE COFFEE SERVICE HISTORICAL MARKET
• Table 4-1. Historical US Office Coffee Service Revenue, 2013-2023 (billions of dollars and annual percent change)
• OFFICE COFFEE SERVICE MARKET FORECAST
• Table 4-2. US Office Coffee Service Revenue Forecast, 2023, 2024P-2028P (billions of dollars and annual percent change)
• OFFICE COFFEE SERVICE MARKET BY PRODUCT CATEGORY
• Table 4-3. US Office Coffee Service Revenue by Product/Service Category, 2023 (billion dollars and percent share)
• OFFICE COFFEE SERVICE SINGLE-CUP BREWER MARKET SHARE
• Table 4-4. US Office Coffee Service Single-Cup Brewer Placement Share, 2018-2023 (percent)
• MARKET FACTORS AFFECTING SALES
• The Remote Work Shift
• Coffee Consumption Trends
• Table 4-5. US Coffee Consumption and Per Capita Coffee Consumption, 2013-2023 (billion gallons, billion pounds, and gallons/pounds per capita)
• Retail Coffee Pricing Trends
• Table 4-6. US All Urban Consumers Consumer Price Index: All Items, Nonalcoholic Beverages, and Roasted and Instant Coffee, 2013-2023, 2024 Year-to-Date (index where 1984 = 100)
• Single-Cup Brewing Revenue and Pricing Trends
• Table 4-7. US Office Coffee Service Revenue per Cup: Fraction Pack vs. Single-Cup, 2018-2023 (cents)
• Table 4-8. US Retail Single Serve Pod Pricing by Price Tier, 2018-2023 (dollars)
• Time and Money Lost to the Off-Site Coffee Runs
• Daily Coffee Run Translates to at Least 60 Hours of Lost Time Annually
• Table 4-9. Time Lost to Employee Off-Site Coffee Run, Daily and Annually: By Runs per Day,
• Subsidizing Employee Coffee Runs Costs Over $1,100 per Employee Annually
• Table 4-10. Money Lost to Employee Off-Site Coffee Run: By US, Meta, and Amazon Median Employee Wage,

CHAPTER 5: HOUSEHOLD COFFEE, COFFEE MAKERS, AND COFFEEHOUSES: USAGE AND DEMOGRAPHIC TRENDS

• HIGHLIGHTS
• COFFEE IN CONTEXT OF OTHER BEVERAGES CONSUMED
• Table 5-1. Use of Beverages by Type in the Last 6 Months, 2018-2024 (percent of consumers/households)
• COFFEE CONSUMPTION TRENDS
• Table 5-2. Household Coffee Use by Type in the Last 6 Months, 2013, 2018-2024 (percent of households)
• Demographic Analysis
• Table 5-3. Household Coffee Use by Type in the Last 6 Months by Demographic, 2024 (percent of households)
• Cups of Ground Coffee Consumed Per Day
• Table 5-4. Household Ground Coffee Cups Consumed on an Average Day, 2013, 2018-2024 (percent of households)
• COFFEE MAKER OWNERSHIP AND PURCHASING TRENDS BY TYPE
• Increasing Household Coffee Maker Ownership
• Table 5-5. Household Coffee Maker Ownership by Type, 2013, 2018-2024 (percent of households)
• Demographic Analysis
• Table 5-6. Household Coffee Maker Ownership by Demographic, 2024 (percent of demographic owning coffee maker)
• Purchase Incidence Spikes during the Pandemic
• Table 5-7. Household Coffee Maker Purchases in the Last 12 Months by Type, 2018-2024 (percent of households)
• COFFEE MAKER OWNERSHIP AND PURCHASING TRENDS BY BRAND
• Coffee Maker Brand Penetration
• Table 5-8. Coffee Maker Brands Owned vs. Purchased in the Last 12 Months, 2024 (percent and index)
• Demographic Analysis
• Table 5-9. Household Coffee Maker Ownership by Brand and Demographic, 2024 (percent of consumers)
• COFFEEHOUSE AND DONUT SHOP USE TRENDS
• Table 5-10. Use of Starbucks, Dunkin', Krispy Kreme, and Tim Hortons in the Last 6 Months by Demographic, 2024 (percent of consumers)

CHAPTER 6: MAKING AND DRINKING COFFEE: IN-HOME VS. AT-WORK: USAGE AND DEMOGRAPHIC TRENDS

• HIGHLIGHTS
• WEEKLY USE OF COFFEE AND TEA
• Use of Coffee by Employment Status and Work Arrangement
• Table 6-1. Use of Coffee and Tea at Least Once a Week by Employment Status and Work Arrangement, 2024 (percent of consumers)
• Coffee Consumption Demographics
• Table 6-2. Use of Coffee at Least Once a Week by Demographic, 2024 (percent of consumers)
• Use of Tea by Employment Status and Work Arrangement
• Table 6-3. Use of Tea at Least Once a Week by Employment Status and Work Arrangement, 2024 (percent of consumers)
• Tea Consumption Demographics
• Table 6-4. Use of Tea at Least Once a Week by Demographic, 2024 (percent of consumers)
• Significant Overlap Among Coffee and Tea Drinkers
• COFFEE AT HOME VS. AT WORK
• Where Coffee Drinkers Drink Coffee and Where It Is Prepared
• Table 6-5. Coffee Drinking: Drink in Home vs. out of Home, Made in Home vs. out of Home, 2024 (percent of weekly coffee drinkers
• Table 6-6. Coffee Drinking in and out of Home: Made in Home vs. out of Home, 2024 (percent of weekly coffee drinkers)
• Demographic Analysis
• Table 6-7. Coffee Drinking at Home by Demographic, 2024 (percent of weekly coffee drinkers)
• Table 6-8. Coffee Drinking at Work by Demographic, 2024 (percent of weekly coffee drinkers with a traditional or hybrid job)
• Number and Type of Coffee Drinks Consumed Per Day at Home
• Table 6-9. Number of Coffee Drinks Consumed at Home on a Typical Day, 2024 (percent of weekly coffee drinkers)
• Number and Type of Coffee Drinks Consumed Per Day at Work
• Table 6-10. Number of Coffee Drinks Consumed at Work Per Day, 2024 (percent of weekly coffee drinkers with a traditional or hybrid job)
• How Coffee Drinkers Usually Make Coffee at Home
• Table 6-11. At-Home Coffee Making Methods, 2018, 2020, 2022, and 2024 (percent of consumers who make coffee at home)
• Demographic Analysis
• Table 6-12. At-Home Coffee Making Methods by Employment Status and Work Arrangement, 2024 (percent of consumers who make coffee at home)
• Table 6-13. At-Home Coffee Making Methods by Demographic, 2024 (percent of consumers who make coffee at home)
• WORKPLACE FOOD AND BEVERAGE SERVICES
• On-Premises Coffee Sources Used at Work
• Table 6-14. On-Premises Coffee, Beverage, and Food Sources Used While at Work, 2024 (percent of consumers in traditional or hybrid work arrangements)
• Table 6-15. On-Premises Coffee, Beverage, and Food Sources Used While at Work, 2024 (percent of consumers in traditional or hybrid work arrangements who drink coffee weekly)
• Availability and Use by Location Type

CHAPTER 7: CONSUMER TRENDS AND ATTITUDES ABOUT WORKPLACE COFFEE

• HIGHLIGHTS
• CONSUMER OPINIONS ON COFFEE IN THE WORKPLACE
• Importance of Different Coffee Attributes
• Table 7-1. Coffee Attribute Importance Ranking, 2024 (percent of consumers who drink coffee weekly)
• Table 7-2. Coffee Attribute Importance Ranking by Age Bracket, 2024 (percent of consumers who drink coffee weekly)
• Importance of Coffee Enhancements
• Table 7-3. Coffee Supplements Attribute Importance Ranking, 2024 (percent of consumers who drink coffee weekly)
• Workplace Satisfaction with Coffee
• Table 7-4 Coffee Attribute Workplace Satisfaction Ranking, 2022 (percent of traditional and hybrid workers who drink coffee weekly)
• Are Employers Coming Up Short?
• Table 7-5. Coffee Attribute Ranking: Importance and Workplace Satisfaction, 2024 (percent of traditional and hybrid workers who drink coffee weekly)
• COFFEE ATTITUDES
• Coffee as a Productivity Tool
• Coffee as a Workplace Perk
• Employers Not Meeting Employee Coffee Expectations
• Many Consumers Are Concerned about Workplace Hygiene, Which Is Important When Designing Break Rooms and Coffee Stations
• Table 7-6. Coffee Attitudes, 2024 (percent of consumers)
• Coffee as a Productivity Tool: Demographic Analysis
• Table 7-7. Consumer Attitudes: Coffee Helping with Productivity or Getting through the Day: By Demographic, 2024 (percent of consumers who drink coffee weekly)
• Free Workplace Coffee and Coffee as a Workplace Perk: Demographic Analysis
• Table 7-8 Consumer Attitudes: Paying for Coffee at Work and Coffee as a Workplace Perk: By Demographic, 2024 (percent of employed consumers who drink coffee weekly)
• Free or Subsidized Coffee for Remote Employees and Using Coffee and Snacks to Encourage Employees to Work in the Office More: Demographic Analysis
• Table 7-9. Consumer Attitudes: Coffee Subsidies for Remote Workers and Coffee and Snacks to Encourage More Work in the Office: By Demographic, 2024 (percent of employed consumers who drink coffee weekly)
• Concerns about Energy and Mental Focus Can Be Addressed By Coffee and Tea
• Table 7-10. Coffee Attitudes Concerning Energy, Mental Focus, and Cold Brew vs. Hot Brewing, 2024 (percent of consumers)
• Table 7-11. Coffee Attitudes Concerning Energy, Mental Focus, and Cold Brew vs. Hot Brewing by Age Bracket, 2024 (percent of consumers)
• USE OF COFFEE DELIVERY SUBSCRIPTIONS
• Table 7-12. Use of Coffee/Tea Home Delivery by Product(s) Purchased, 2024 (percent of consumers)

CHAPTER 8: OFFICE COFFEE SERVICE PROVIDERS

• HIGHLIGHTS
• NATIONAL PROVIDERS VS. LOCAL PARTICIPANTS
• ARAMARK CORP
• Performance Trends
• Table 8-1. Aramark United States Food and Support Services Revenue by Segment, 2018-2023 (million dollars)
• Vending and Office Refreshments Operations
• Filterfresh
• COMPASS GROUP
• Performance Trends
• Table 8-2. Compass Group North America Revenue by Segment, 2018-2023 (million dollars)
• Canteen and Canteen One Refreshment Services
• Micro Market and Refreshment Services
• Artisan Roasters Highlight Trend-Forward Positioning
• Brewer Design and Technology
• FARMER BROTHERS
• Two Primary Distribution Channels
• Sales Figures
• KEURIG DR PEPPER
• Historical Performance Trends
• Table 8-3. Keurig Dr Pepper Revenue by Segment, 2018-2022 (million dollars)
• Table 8-4. Keurig Dr Pepper Revenue by Revised Segment, 2021-2023 (million dollars)
• At-Home and Away-from-Home Coffee Channels
• Dr. Pepper Snapple Merger
• Coffee Systems/US Coffee Segment Performance Trends
• Table 8-5. Keurig Dr Pepper Coffee Systems Revenue by Segment, 2018-2022 (million dollars)
• Table 8-6. Keurig Dr Pepper US Coffee Revenue by Revised Segment, 2021-2023 (million dollars)
• SODEXO
• Performance Trends
• Table 8-7. Sodexo North America On-Site Solutions Revenue by Segment, 2018-2023 (million dollars)
• Corporate, Education, and Healthcare Foodservice
• Office Coffee Service, Micro Markets, and Vending
• STARBUCKS
• Restaurant, Retail, and Foodservice
• Table 8-8. Starbucks Global Revenue: Licensed and Store vs. Other Revenue, 2018-2023 (million dollars)
• Foodservice Products and Services
• WESTROCK COFFEE HOLDINGS
• Company Segments
• Table 8-9. Westrock Coffee Holdings Net Sales by Segment, 2020-2023 (million dollars)
• Flavors, Extracts & Ingredients (FE&I)
• Sustainable Sourcing & Traceability (SS&T)
• CHRIS' COFFEE
• Figure 8-1. Coffee Available in Multiple Forms with Grind Texture Optimized for Different Brewing Methods
• FIRST CHOICE COFFEE SERVICES
• Figure 8-2. Single-Serve Brewer with Multiple Functions and a Wide Variety of Available Coffee Selections
• Figure 8-3. Touchscreen Brewer Allows Users to Blend Milk and Chocolate with Coffee and Tea Pods
• PINE HILL FRESH FOODS
• Figure 8-4. Employee Coffee Services Supplemented by Mobile Catering with a Variety of Foods
• RED DIAMOND
• Figure 8-5. Coffee and Tea Service for Many Types of Operators
• ROYAL CUP
• Figure 8-6. Royal Connection Provides National Coverage of Office Coffee Service with a Local Feel