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市场调查报告书
商品编码
1854430

商务服务的全球市场:各零件，各企业，各终端用户，各国，企业分析(2025年～2033年)

Business Services Market Report by Component, Enterprises, End-user, Countries and Company Analysis, 2025-2033
出版日期: | 出版商: Renub Research | 英文 200 Pages | 商品交期: 最快1-2个工作天内

价格
简介目录

商业服务市场规模及预测

全球商业服务市场预计将从 2024 年的 2,235.5 亿美元成长到 2033 年的 18,320.3 亿美元，2025 年至 2033 年的复合年增长率 (CAGR) 为 26.33%。市场成长的驱动因素多种多样，包括对专业知识的需求、监管合规、对客户体验的日益重视、成本效益、全球化、技术进步、中小企业 (SME) 的成长、外包需求的增加、数位转型以及生产力的提高。

商业服务市场成长驱动因素

外包趋势

外包已成为商业服务业的关键驱动因素。企业越来越专注于自身的核心竞争力，同时将非核心业务外包给专业供应商。透过外包IT服务、人力资源、财务、物流和其他职能，无需大量资本投入，企业可以降低营运成本、获得全球人才并提高效率。随着需求的变化，企业需要可扩展性和灵活性来调整服务，这进一步推动了这一趋势。 CrowdStrike于2023年4月推出的託管扩充侦测与回应（MXDR）服务就是一个近期案例。该服务扩展了其现有的MDR功能，并透过公司的合作伙伴网路提供。此举表明，服务提供者如何利用创新来满足客户的安全需求，同时使企业能够获得外部知识。总的来说，外包可以降低风险、提高生产力并促进商业服务产业的持续成长。

数位转型

由于数位转型，商业服务市场正在扩张。云端运算、自动化、人工智慧、数据分析和网路安全解决方案正在推动对专业IT和咨询服务的需求。根据 Flexera Software 的一项调查，儘管 2023 年面临许多经济挑战，美洲地区 65% 的受访者仍表示自己是云端服务的重度用户，这一比例高于全球平均水平。日益增长的託管服务需求主要透过云端解决方案来满足。例如，Zoho Corporation 旗下的 ManageEngine 于 2023 年 11 月推出了 Endpoint Central MSP Cloud，这是一款针对託管服务提供者的可扩展、可适应性强的远端监控和管理 (RMM) 解决方案。这些发展表明，数位转型正在推动商业服务市场持续成长，不仅提高了营运效率，也使企业能够更轻鬆地采用新技术。

中小企业和新创企业的成长

推动商业服务市场成长的主要动力之一是新创公司和中小企业 (SME) 的快速发展。这些企业通常缺乏足够的内部资源和专业知识，因此对会计、人力资源、IT 管理、行销和咨询等外包服务有着很高的需求。透过利用外部服务供应商，新创公司和中小企业 (SME) 可以降低成本、高效扩展规模，并专注于创新和策略扩张。创业生态系统、孵化器和加速器的兴起进一步推动了这一趋势，促进了敏捷型、技术驱动型企业的发展，这些企业依靠专家服务快速启动。此外，许多地区的政府透过提供资金和激励措施来促进中小企业的发展，从而提升该行业的经济贡献。在日益全球化和数位化的驱动下，这些企业正在寻求专业的商业服务以在竞争激烈的市场中立足，从而推动了商业服务行业的创新和稳步发展。

本报告分析了全球商业服务市场，提供了成长驱动因素和挑战、细分市场分析以及主要公司分析。

目录

第1章 简介

第2章 调查和调查手法

第3章 摘要整理

第4章 市场动态

  • 成长促进因素
  • 课题

第5章 全球商务服务市场

  • 过去的市场趋势
  • 市场预测

第6章 市场占有率分析

  • 各零件
  • 各企业
  • 各终端用户
  • 各国

第7章 零组件

  • 咨询
    • 市场分析
    • 市场规模与预测
  • 管理服务
    • 市场分析
    • 市场规模与预测
  • 支援·维修
    • 市场分析
    • 市场规模与预测

第8章 企业

  • 中小企业
    • 市场分析
    • 市场规模与预测
  • 大企业
    • 市场分析
    • 市场规模与预测

第9章 终端用户

  • BFSI
    • 市场分析
    • 市场规模与预测
  • IT·通讯
    • 市场分析
    • 市场规模与预测
  • 医疗
    • 市场分析
    • 市场规模与预测
  • 零售·电子商务
    • 市场分析
    • 市场规模与预测
  • 製造
    • 市场分析
    • 市场规模与预测
  • 其他
    • 市场分析
    • 市场规模与预测

第10章 国家

  • 北美
    • 美国
    • 加拿大
  • 欧洲
    • 法国
    • 德国
    • 义大利
    • 西班牙
    • 英国
    • 比利时
    • 荷兰
    • 土耳其
  • 亚太地区
    • 中国
    • 日本
    • 印度
    • 韩国
    • 泰国
    • 马来西亚
    • 印尼
    • 澳洲
    • 纽西兰
  • 南美
    • 巴西
    • 墨西哥
    • 阿根廷
  • 中东·非洲
    • 沙乌地阿拉伯
    • 阿拉伯联合大公国
    • 南非

第11章 价值链分析

第12章 波特的五力分析

第13章 SWOT分析

第14章 价格设定基准分析

  • Capgemini SE
  • International Business Machines Corporation (IBM)
  • Genpact Limited
  • Wipro Limited
  • Concentrix Corporation
  • Infosys Limited
  • Cognizant Technology Solutions Corporation
  • Tata Consultancy Services (TCS)
  • Deloitte Touche Tohmatsu Limited (Deloitte)
  • Accenture plc

第15章 主要企业的分析

  • Capgemini SE
  • International Business Machines Corporation (IBM)
  • Genpact Limited
  • Wipro Limited
  • Concentrix Corporation
  • Infosys Limited
  • Cognizant Technology Solutions Corporation
  • Tata Consultancy Services (TCS)
  • Deloitte Touche Tohmatsu Limited (Deloitte)
  • Accenture plc
简介目录

Business Services Market Size and Forecast

Business Services Market is expected to reach US$ 1,832.03 billion by 2033 from US$ 223.55 billion in 2024, with a CAGR of 26.33% from 2025 to 2033. The market for business services is expanding due to a number of factors, including the need for specialized knowledge, regulatory compliance, increased emphasis on customer experience, cost efficiency, globalization, technological advancements, the growing SME sector, increased demand for outsourcing, digital transformation, and increased productivity.

Business Services Industry Overview

A vast array of professional, technical, and support services are included in business services, which aid firms in achieving their objectives and running smoothly. These consist of human resources, accounting, marketing, logistics, facility management, IT services, consulting, and legal services. Business services, as opposed to physical goods, concentrate on providing knowledge, solutions, and operational assistance. Without making significant investments in internal personnel, they allow businesses to acquire specialist expertise, improve customer experience, cut costs, and streamline operations. Reliance on business services has increased dramatically as a result of growing rivalry, legal constraints, and technology advancements, making them a crucial part of contemporary firms.

The market for business services is growing quickly for a number of reasons. Non-core tasks are increasingly being outsourced by organizations in an effort to increase productivity and concentrate on strategic goals. Demand for IT and consulting services is driven by digital transformation and the use of cutting-edge technologies like automation, cloud computing, and artificial intelligence. Cross-border operations that call for specialized knowledge are encouraged by globalization. The need for scalable services is increased by expanding startups and SMEs. Professional assistance is required for risk management and regulatory compliance. Growth is further fueled by cost reduction, increased productivity, and customer experience. In order to stay competitive in ever-changing markets, organizations also look for creative solutions and knowledgeable advice.

Growth Drivers for the Business Services Market

Outsourcing Trends

Outsourcing has emerged as a significant growth driver in the business services sector, as firms increasingly focus on their core capabilities while delegating non-essential duties to specialized suppliers. Without making a sizable capital investment, businesses can lower operating costs, gain access to worldwide talent, and increase efficiency by outsourcing sectors like IT services, human resources, finance, and logistics. The requirement for scalability and flexibility, which allow companies to modify services in response to changing demands, is driving the trend even further. One recent example is the Managed Extended Detection and Response (MXDR) service that CrowdStrike launched in April 2023. This service is an extension of its current MDR capabilities and was made available through its partner network. This action shows how service providers can use innovation to satisfy customer security requirements while allowing businesses to use outside knowledge. In general, outsourcing lowers risk, increases productivity, and keeps the business services industry growing.

Digital Transformation

The market for business services is expanding due in large part to digital transformation, as businesses use cutting-edge technologies more frequently to increase productivity, competitiveness, and decision-making. The need for specialist IT and consulting services is being driven by cloud computing, automation, artificial intelligence, data analytics, and cybersecurity solutions. Despite economic difficulties in 2023, 65% of respondents from the Americas identified as strong cloud service users, above the global average, according to a Flexera Software poll. The growing need for managed services has been met in large part by cloud solutions. For example, Endpoint Central MSP Cloud, a scalable and adaptable solution for managed service providers' remote monitoring and management (RMM), was introduced in November 2023 by ManageEngine, a division of Zoho Corporation. These developments show how the market for business services is still growing as a result of digital transformation, which improves operational effectiveness and makes it possible for businesses to easily adopt new technology.

SME and Startup Growth

One major factor propelling the growth of the business services market is the quick proliferation of startups and small and medium-sized businesses (SMEs). There is a high demand for outsourced services including accounting, human resources, IT management, marketing, and consulting because these firms frequently lack substantial internal resources and expertise. Startups and SMEs can cut expenses, scale operations effectively, and concentrate on innovation and strategic expansion by utilizing outside service providers. This tendency has been further fostered by the emergence of entrepreneurial ecosystems, incubators, and accelerators, which promote the development of technology-driven, nimble enterprises that depend on expert services to launch operations rapidly. Furthermore, governments in many areas are encouraging the growth of SMEs by providing funds and incentives, which raises the sector's economic contribution. These companies are looking for specialized business services to compete in cutthroat marketplaces as a result of growing globalization and digital adoption, which is propelling innovation and steady expansion in the business services industry.

Challenges in the Business Services Market

Intense Competition

There are many competitors in the business services sector, ranging from multinational consultancies and IT behemoths to local and specialized service providers. It is becoming more and more difficult to acquire and retain clients because of this fierce competition. Given that customers have many options and minimal switching costs, differentiating by price, quality, or specialization has become essential. Furthermore, rivalry is heightened by new competitors using technology, automation, and creative business strategies, which forces incumbent companies to constantly adapt. Additionally, competitive pressures reduce profit margins and raise marketing and operating expenses. In order to stay ahead in a competitive and ever-changing market, service providers must concentrate on providing distinctive value, upholding solid customer connections, and consistently innovating.

Cybersecurity Risks

Cybersecurity has become a significant issue as company services depend more and more on cloud computing, digital platforms, and distant operations. Businesses are frequently the targets of cyberattacks and data breaches because they manage sensitive customer data, intellectual property, and operational information. A single security breach may lead to monetary losses, fines, and harm to one's reputation. Constant investment in cutting-edge technologies, threat monitoring, staff training, and adherence to international data privacy laws are all necessary to maintain strong security. Vulnerabilities arise because smaller service providers frequently find it difficult to put in place thorough cybersecurity procedures. Furthermore, in order to safeguard their own operations as well as the assets of their clients, organizations must implement proactive, flexible, and multi-layered security measures in response to emerging threats like ransomware, phishing, and AI-powered attacks.

United States Business Services Market

The United States is one of the largest and most dynamic markets for business services globally. The sector is driven by advanced technological adoption, a strong entrepreneurial ecosystem, and high demand for specialized professional services, including IT, consulting, human resources, and finance. SMEs, startups, and large enterprises increasingly outsource non-core functions to improve efficiency, reduce costs, and focus on strategic objectives. Digital transformation, cloud computing, and cybersecurity adoption are accelerating growth across industries. Moreover, regulatory compliance and risk management services are in high demand. The U.S. market is highly competitive, with both global players and niche local providers. Rising investments in innovation, automation, and managed services continue to fuel the expansion of the business services sector nationwide.

Germany Business Services Market

Germany is a mature and highly developed market for business services, driven by its strong industrial base, advanced manufacturing, and technology sectors. Large enterprises and SMEs increasingly rely on consulting, IT, finance, and HR services to enhance efficiency and competitiveness. Digital transformation, automation, and Industry 4.0 initiatives are accelerating demand for IT and managed services. Regulatory compliance, risk management, and sustainability reporting are also key growth areas, given stringent EU standards. Germany's skilled workforce, robust infrastructure, and strong innovation ecosystem support high-quality service delivery. Additionally, global corporations leverage Germany as a hub for European operations, boosting demand for cross-border business services.

India Business Services Market

India is one of the fastest-growing markets for business services, fueled by its large talent pool, cost advantages, and thriving IT and startup ecosystem. Outsourcing, IT consulting, digital services, and business process management are major segments driving growth. SMEs and multinational corporations increasingly rely on Indian providers for scalable, technology-driven solutions. Government initiatives like Digital India and investments in cloud infrastructure, AI, and automation further boost demand. India's young, tech-savvy workforce supports innovation in areas such as cybersecurity, analytics, and managed services. Additionally, the country's cost competitiveness and global delivery capabilities make it a preferred outsourcing destination. India's business services sector continues to expand rapidly, positioning the country as a global hub for professional services.

Saudi Arabia Business Services Market

Saudi Arabia's business services market is expanding rapidly due to economic diversification under Vision 2030, which emphasizes non-oil sectors like tourism, healthcare, construction, and technology. Demand for consulting, IT, financial, HR, and logistics services is increasing as both public and private sectors modernize operations. Digital transformation, cloud adoption, and AI-driven solutions are key growth drivers, supported by government initiatives to promote smart cities and digital infrastructure. The kingdom's strategic location and investment-friendly policies attract international service providers. SMEs and startups are increasingly leveraging professional services to scale operations efficiently. With ongoing reforms, regulatory modernization, and infrastructure development, Saudi Arabia represents a high-potential market for domestic and global business services providers seeking long-term growth opportunities.

Recent Developments in Business Services Market

  • August 2024: NTT DATA Business Solutions has integrated HR and Finance on a unified cloud platform to optimize business performance. By using a common data model to streamline end-to-end processes, the company is enhancing efficiency while reducing risk, complexity, and costs.
  • June 2024: Hitachi Ltd. and Microsoft Corp. announced a multibillion-dollar strategic collaboration over the next three years to advance social innovation through generative AI. This partnership aims to accelerate the growth of Hitachi's Lumada business, with projected revenue of YEN 2.65 trillion (USD 18.9 billion) for FY2024.

Business Services Market Segments:

Component

  • Consulting
  • Managed Services
  • Support and Maintenance

Enterprises

  • SMEs
  • Large Enterprises

End User

  • BFSI
  • IT and Telecom
  • Healthcare
  • Retail and E-commerce
  • Manufacturing
  • Other

Country -Market breakup in 25 viewpoints:

North America

  • United States
  • Canada

Europe

  • France
  • Germany
  • Italy
  • Spain
  • United Kingdom
  • Belgium
  • Netherlands
  • Turkey

Asia Pacific

  • China
  • Japan
  • India
  • Australia
  • South Korea
  • Thailand
  • Malaysia
  • Indonesia
  • New Zealand

Latin America

  • Brazil
  • Mexico
  • Argentina

Middle East & Africa

  • South Africa
  • United Arab Emirates
  • Saudi Arabia

All companies have been covered from 5 viewpoints:

  • Company Overview
  • Key Persons
  • Recent Development & Strategies
  • SWOT Analysis
  • Sales Analysis

Key Players Analysis

  • Capgemini SE
  • International Business Machines Corporation (IBM)
  • Genpact Limited
  • Wipro Limited
  • Concentrix Corporation
  • Infosys Limited
  • Cognizant Technology Solutions Corporation
  • Tata Consultancy Services (TCS)
  • Deloitte Touche Tohmatsu Limited (Deloitte)
  • Accenture plc

Table of Contents

1. Introduction

2. Research & Methodology

  • 2.1 Data Source
    • 2.1.1 Primary Sources
    • 2.1.2 Secondary Sources
  • 2.2 Research Approach
    • 2.2.1 Top-Down Approach
    • 2.2.2 Bottom-Up Approach
  • 2.3 Forecast Projection Methodology

3. Executive Summary

4. Market Dynamics

  • 4.1 Growth Drivers
  • 4.2 Challenges

5. Global Business Services Market

  • 5.1 Historical Market Trends
  • 5.2 Market Forecast

6. Market Share Analysis

  • 6.1 By Component
  • 6.2 By Enterprises
  • 6.3 By End-user
  • 6.4 By Countries

7. Component

  • 7.1 Consulting
    • 7.1.1 Market Analysis
    • 7.1.2 Market Size & Forecast
  • 7.2 Managed Services
    • 7.2.1 Market Analysis
    • 7.2.2 Market Size & Forecast
  • 7.3 Support and Maintenance
    • 7.3.1 Market Analysis
    • 7.3.2 Market Size & Forecast

8. Enterprises

  • 8.1 SMEs
    • 8.1.1 Market Analysis
    • 8.1.2 Market Size & Forecast
  • 8.2 Large Enterprises
    • 8.2.1 Market Analysis
    • 8.2.2 Market Size & Forecast

9. End-user

  • 9.1 BFSI
    • 9.1.1 Market Analysis
    • 9.1.2 Market Size & Forecast
  • 9.2 IT and Telecom
    • 9.2.1 Market Analysis
    • 9.2.2 Market Size & Forecast
  • 9.3 Healthcare
    • 9.3.1 Market Analysis
    • 9.3.2 Market Size & Forecast
  • 9.4 Retail and E-commerce
    • 9.4.1 Market Analysis
    • 9.4.2 Market Size & Forecast
  • 9.5 Manufacturing
    • 9.5.1 Market Analysis
    • 9.5.2 Market Size & Forecast
  • 9.6 Other
    • 9.6.1 Market Analysis
    • 9.6.2 Market Size & Forecast

10. Countries

  • 10.1 North America
    • 10.1.1 United States
      • 10.1.1.1 Market Analysis
      • 10.1.1.2 Market Size & Forecast
    • 10.1.2 Canada
      • 10.1.2.1 Market Analysis
      • 10.1.2.2 Market Size & Forecast
  • 10.2 Europe
    • 10.2.1 France
      • 10.2.1.1 Market Analysis
      • 10.2.1.2 Market Size & Forecast
    • 10.2.2 Germany
      • 10.2.2.1 Market Analysis
      • 10.2.2.2 Market Size & Forecast
    • 10.2.3 Italy
      • 10.2.3.1 Market Analysis
      • 10.2.3.2 Market Size & Forecast
    • 10.2.4 Spain
      • 10.2.4.1 Market Analysis
      • 10.2.4.2 Market Size & Forecast
    • 10.2.5 United Kingdom
      • 10.2.5.1 Market Analysis
      • 10.2.5.2 Market Size & Forecast
    • 10.2.6 Belgium
      • 10.2.6.1 Market Analysis
      • 10.2.6.2 Market Size & Forecast
    • 10.2.7 Netherlands
      • 10.2.7.1 Market Analysis
      • 10.2.7.2 Market Size & Forecast
    • 10.2.8 Turkey
      • 10.2.8.1 Market Analysis
      • 10.2.8.2 Market Size & Forecast
  • 10.3 Asia Pacific
    • 10.3.1 China
      • 10.3.1.1 Market Analysis
      • 10.3.1.2 Market Size & Forecast
    • 10.3.2 Japan
      • 10.3.2.1 Market Analysis
      • 10.3.2.2 Market Size & Forecast
    • 10.3.3 India
      • 10.3.3.1 Market Analysis
      • 10.3.3.2 Market Size & Forecast
    • 10.3.4 South Korea
      • 10.3.4.1 Market Analysis
      • 10.3.4.2 Market Size & Forecast
    • 10.3.5 Thailand
      • 10.3.5.1 Market Analysis
      • 10.3.5.2 Market Size & Forecast
    • 10.3.6 Malaysia
      • 10.3.6.1 Market Analysis
      • 10.3.6.2 Market Size & Forecast
    • 10.3.7 Indonesia
      • 10.3.7.1 Market Analysis
      • 10.3.7.2 Market Size & Forecast
    • 10.3.8 Australia
      • 10.3.8.1 Market Analysis
      • 10.3.8.2 Market Size & Forecast
    • 10.3.9 New Zealand
      • 10.3.9.1 Market Analysis
      • 10.3.9.2 Market Size & Forecast
  • 10.4 Latin America
    • 10.4.1 Brazil
      • 10.4.1.1 Market Analysis
      • 10.4.1.2 Market Size & Forecast
    • 10.4.2 Mexico
      • 10.4.2.1 Market Analysis
      • 10.4.2.2 Market Size & Forecast
    • 10.4.3 Argentina
      • 10.4.3.1 Market Analysis
      • 10.4.3.2 Market Size & Forecast
  • 10.5 Middle East & Africa
    • 10.5.1 Saudi Arabia
      • 10.5.1.1 Market Analysis
      • 10.5.1.2 Market Size & Forecast
    • 10.5.2 UAE
      • 10.5.2.1 Market Analysis
      • 10.5.2.2 Market Size & Forecast
    • 10.5.3 South Africa
      • 10.5.3.1 Market Analysis
      • 10.5.3.2 Market Size & Forecast

11. Value Chain Analysis

12. Porter's Five Forces Analysis

  • 12.1 Bargaining Power of Buyers
  • 12.2 Bargaining Power of Suppliers
  • 12.3 Degree of Competition
  • 12.4 Threat of New Entrants
  • 12.5 Threat of Substitutes

13. SWOT Analysis

  • 13.1 Strength
  • 13.2 Weakness
  • 13.3 Opportunity
  • 13.4 Threats

14. Pricing Benchmark Analysis

  • 14.1 Capgemini SE
  • 14.2 International Business Machines Corporation (IBM)
  • 14.3 Genpact Limited
  • 14.4 Wipro Limited
  • 14.5 Concentrix Corporation
  • 14.6 Infosys Limited
  • 14.7 Cognizant Technology Solutions Corporation
  • 14.8 Tata Consultancy Services (TCS)
  • 14.9 Deloitte Touche Tohmatsu Limited (Deloitte)
  • 14.10 Accenture plc

15. Key Players Analysis

  • 15.1 Capgemini SE
    • 15.1.1 Overviews
    • 15.1.2 Key Person
    • 15.1.3 Recent Developments
    • 15.1.4 SWOT Analysis
    • 15.1.5 Revenue Analysis
  • 15.2 International Business Machines Corporation (IBM)
    • 15.2.1 Overviews
    • 15.2.2 Key Person
    • 15.2.3 Recent Developments
    • 15.2.4 SWOT Analysis
    • 15.2.5 Revenue Analysis
  • 15.3 Genpact Limited
    • 15.3.1 Overviews
    • 15.3.2 Key Person
    • 15.3.3 Recent Developments
    • 15.3.4 SWOT Analysis
    • 15.3.5 Revenue Analysis
  • 15.4 Wipro Limited
    • 15.4.1 Overviews
    • 15.4.2 Key Person
    • 15.4.3 Recent Developments
    • 15.4.4 SWOT Analysis
    • 15.4.5 Revenue Analysis
  • 15.5 Concentrix Corporation
    • 15.5.1 Overviews
    • 15.5.2 Key Person
    • 15.5.3 Recent Developments
    • 15.5.4 SWOT Analysis
    • 15.5.5 Revenue Analysis
  • 15.6 Infosys Limited
    • 15.6.1 Overviews
    • 15.6.2 Key Person
    • 15.6.3 Recent Developments
    • 15.6.4 SWOT Analysis
    • 15.6.5 Revenue Analysis
  • 15.7 Cognizant Technology Solutions Corporation
    • 15.7.1 Overviews
    • 15.7.2 Key Person
    • 15.7.3 Recent Developments
    • 15.7.4 SWOT Analysis
    • 15.7.5 Revenue Analysis
  • 15.8 Tata Consultancy Services (TCS)
    • 15.8.1 Overviews
    • 15.8.2 Key Person
    • 15.8.3 Recent Developments
    • 15.8.4 SWOT Analysis
    • 15.8.5 Revenue Analysis
  • 15.9 Deloitte Touche Tohmatsu Limited (Deloitte)
    • 15.9.1 Overviews
    • 15.9.2 Key Person
    • 15.9.3 Recent Developments
    • 15.9.4 SWOT Analysis
    • 15.9.5 Revenue Analysis
  • 15.10 Accenture plc
    • 15.10.1 Overviews
    • 15.10.2 Key Person
    • 15.10.3 Recent Developments
    • 15.10.4 SWOT Analysis
    • 15.10.5 Revenue Analysis