全球 OSS 和 BSS 市场规模、份额、成长分析，按组件（OSS 网路管理、服务履行）、部署模型、最终用户（通讯服务供应商、企业）划分 - 2024-2031 年产业预测

2022 年，全球 OSS 和 BSS 市场规模为 584.2 亿美元，预计将从 2023 年的 650 亿美元成长到 2031 年的 1527.4 亿美元，预测期内（2024-2031 年）复合CAGR为 11.27%。

在各产业越来越多地采用数位转型策略的推动下，全球营运支援系统（OSS）和业务支援系统（BSS）市场正在经历显着成长。 OSS/BSS 解决方案在使服务提供者能够在竞争日益激烈的市场环境中有效管理其营运并增强客户体验方面发挥着至关重要的作用。市场成长的主要驱动力之一是电信网路的快速扩张以及对先进通讯服务（包括 5G、物联网和基于云端的解决方案）的需求激增。电信服务供应商正在大力投资 OSS/BSS 解决方案，以简化营运、优化资源利用率并为客户提供创新服务。此外，智慧型手机和网路设备的激增导致资料消耗激增，需要强大的 OSS/BSS 解决方案来管理网路流量、确保服务品质并有效地将资料服务货币化。这一趋势在新兴市场尤为明显，网路普及率和智慧型手机普及率的不断提高正在推动对电信服务的需求。除了电信之外，公用事业、医疗保健和交通运输等其他行业也正在采用 OSS/BSS 解决方案，以提高营运效率、增强客户参与度并加速数位转型计画。例如，公用事业公司正在利用 OSS/BSS 平台实现电网基础设施现代化、监控能源消耗并向消费者提供个人化服务。 OSS/BSS市场竞争激烈，许多厂商透过产品创新、策略合作、併购等方式争夺市场占有率。市场上的主要参与者正在专注于开发提供端到端功能的综合 OSS/BSS 套件，包括网路管理、服务配置、计费和客户关係管理。此外，人工智慧 (AI)、机器学习 (ML) 和巨量资料分析等技术的出现正在彻底改变 OSS/BSS 格局，使服务提供者能够更深入地了解客户行为、自动化决策流程以及增强预测性维护能力。展望未来，在数位服务激增、下一代技术发展以及日益重视以客户为中心等因素的推动下，全球 OSS/BSS 市场将持续成长。然而，互通性问题、安全问题和监管限制等挑战可能会在一定程度上阻碍市场扩张。

目录

执行摘要

• 市场概况
• 命运之轮

研究方法论

• 资讯采购
• 二手和主要资料来源
• 市场规模估计
• 市场假设与限制

母公司市场分析

• 市场概况
• 市场规模
• 市场动态
  • 司机
  • 机会
  • 限制
  • 挑战

主要市场洞察

• 技术分析
• 定价分析
• 供应链分析
• 价值链分析
• 市场生态系统
• 智慧财产权分析
• 贸易分析
• 启动分析
• 原料分析
• 创新矩阵
• 管道产品分析
• 总体经济指标
• 顶级投资分析
• 成功的关键因素
• 竞争程度

市场动态与展望

• 市场动态
  • 司机
  • 机会
  • 限制
  • 挑战
• 监管环境
• 波特分析
• 对未来颠覆的特别见解

按组件分類的全球 OSS 和 BSS 市场

• 市场概况
• OSS（营运支援系统）网路管理
• 服务履行
• 服务保证及BSS（业务支援系统）客户管理
• 收入管理
• 产品管理

按部署模式分類的全球 OSS 和 BSS 市场

• 市场概况
• 本地和基于云端的

全球 OSS 和 BSS 市场（依最终用户）

• 市场概况
• 通讯服务提供者 (CSP)
• 企业
• 和别的

按地区分類的全球 OSS 和 BSS 市场规模

• 市场概况
• 北美洲
  • 美国
  • 加拿大
• 欧洲
  • 德国
  • 西班牙
  • 法国
  • 英国
  • 欧洲其他地区
• 亚太地区
  • 中国
  • 印度
  • 日本
  • 韩国
  • 亚太其他地区
• 拉丁美洲
  • 巴西
  • 拉丁美洲其他地区
• 中东和非洲 (MEA)
  • 海湾合作委员会国家
  • 南非
  • MEA 的其余部分

竞争格局

• 前 5 名玩家比较
• 2021 年关键参与者的市场定位
• 主要市场参与者所采取的策略
• 最佳制胜策略
• 近期市集活动
• 主要公司市占率（%），2021年

主要公司简介

• Amdocs
• Huawei
• Nokia
• Ericsson
• Infosys
• Accenture
• Tata Consultancy Services
• Netcracker
• Oracle
• IBM
• HPE
• Tech Mahindra
• CSG Systems
• Optiva
• Redknee
• Subex
• Broadcom
• Cisco
• BMC Software
• Comarch

Global OSS and BSS Market size was valued at USD 58.42 billion in 2022 and is poised to grow from USD 65.00 billion in 2023 to USD 152.74 billion by 2031, growing at a CAGR of 11.27% in the forecast period (2024-2031).

The Global Operations Support Systems (OSS) and Business Support Systems (BSS) market is witnessing significant growth, driven by the increasing adoption of digital transformation strategies across various industries. OSS/BSS solutions play a crucial role in enabling service providers to efficiently manage their operations and enhance customer experience in an increasingly competitive market landscape. One of the primary drivers of market growth is the rapid expansion of telecommunications networks and the surge in demand for advanced communication services, including 5G, IoT, and cloud-based solutions. Telecommunication service providers are investing heavily in OSS/BSS solutions to streamline their operations, optimize resource utilization, and deliver innovative services to customers. Furthermore, the proliferation of smartphones and internet-enabled devices has led to a surge in data consumption, necessitating robust OSS/BSS solutions to manage network traffic, ensure quality of service, and monetize data services effectively. This trend is particularly evident in emerging markets, where increasing internet penetration and smartphone adoption are driving the demand for telecommunications services. In addition to telecommunications, other industries such as utilities, healthcare, and transportation are also embracing OSS/BSS solutions to improve operational efficiency, enhance customer engagement, and accelerate digital transformation initiatives. For instance, utilities are leveraging OSS/BSS platforms to modernize grid infrastructure, monitor energy consumption, and offer personalized services to consumers. The OSS/BSS market is characterized by intense competition, with numerous vendors vying for market share through product innovation, strategic partnerships, and mergers and acquisitions. Key players in the market are focusing on developing comprehensive OSS/BSS suites that offer end-to-end capabilities, including network management, service provisioning, billing, and customer relationship management. Moreover, the advent of technologies such as artificial intelligence (AI), machine learning (ML), and big data analytics is revolutionizing the OSS/BSS landscape, enabling service providers to gain deeper insights into customer behavior, automate decision-making processes, and enhance predictive maintenance capabilities. Looking ahead, the Global OSS/BSS market is poised for continued growth, driven by factors such as the proliferation of digital services, the evolution of next-generation technologies, and the increasing emphasis on customer-centricity. However, challenges such as interoperability issues, security concerns, and regulatory constraints may hinder market expansion to some extent.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global OSS and BSS Market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Carotenoids Market Segmental Analysis

The global Oss and Bss market is segmented into four major segments i.e. by Component, Deployment Model, End-User, and region. Based on Component, it is divided into OSS (Operations Support Systems) Network Management, Service Fulfillment, Service Assurance and BSS (Business Support Systems) Customer Management, Revenue Management, and Product Management. Based on Deployment Model, it is bifurcated as On-Premises, and Cloud-Based. Based on End-User it is segregated into Communication Service Providers (CSPs), Enterprises and Others. Based on region, the market is segmented into North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa.

Drivers of the Global Carotenoids Market

The global Operations Support Systems (OSS) and Business Support Systems (BSS) market have been experiencing significant growth in recent years, driven by various factors including technological advancements, increasing demand for streamlined operations, and the emergence of innovative service offerings. One prominent market driver is the escalating adoption of cloud-based solutions. Cloud-based OSS and BSS solutions offer scalability, flexibility, and cost-effectiveness, allowing telecom operators and enterprises to efficiently manage their networks and services while minimizing infrastructure costs. This trend is particularly pronounced in the telecommunications sector, where the need for agile and scalable solutions to support rapidly evolving networks and services is paramount. As a result, telecom operators are increasingly migrating towards cloud-based OSS and BSS platforms to enhance operational efficiency and agility.

Restraints in the Global Carotenoids Market

However, despite the significant growth prospects, the OSS and BSS market also face several restraints, including security concerns and data privacy issues. With the increasing volume of sensitive data being processed and managed by OSS and BSS solutions, ensuring robust cybersecurity measures and compliance with data protection regulations has become a critical challenge for vendors and service providers. Security breaches and data leaks can not only result in financial losses but also damage the reputation and trust of telecom operators and enterprises. Consequently, addressing security and privacy concerns remains a key priority for stakeholders in the OSS and BSS market, necessitating investments in advanced security technologies and stringent compliance measures to mitigate risks effectively.

Market Trends of the Global Carotenoids Market

In addition to market drivers and restraints, one notable trend shaping the OSS and BSS landscape is the growing adoption of artificial intelligence (AI) and machine learning (ML) technologies. AI and ML are revolutionizing OSS and BSS functions by enabling predictive analytics, automation, and intelligent decision-making capabilities. By harnessing AI and ML algorithms, telecom operators and enterprises can optimize network performance, anticipate customer needs, and automate routine tasks such as network provisioning and troubleshooting. Moreover, AI-powered OSS and BSS solutions can help identify and mitigate potential issues before they escalate, thereby enhancing service quality and customer satisfaction. As AI and ML continue to mature, their integration into OSS and BSS frameworks is expected to accelerate, driving innovation and efficiency across the telecom and enterprise sectors.

Table of Contents

Executive Summary

• Market Overview
• Wheel of Fortune

Research Methodology

• Information Procurement
• Secondary & Primary Data Sources
• Market Size Estimation
• Market Assumptions & Limitations

Parent Market Analysis

• Market Overview
• Market Size
• Market Dynamics
  • Drivers
  • Opportunities
  • Restraints
  • Challenges

Key Market Insights

• Technology Analysis
• Pricing Analysis
• Supply Chain Analysis
• Value Chain Analysis
• Ecosystem of the Market
• IP Analysis
• Trade Analysis
• Startup Analysis
• Raw Material Analysis
• Innovation Matrix
• Pipeline Product Analysis
• Macroeconomic Indicators
• Top Investment Analysis
• Key Success Factor
• Degree of Competition

Market Dynamics & Outlook

• Market Dynamics
  • Drivers
  • Opportunities
  • Restraints
  • Challenges
• Regulatory Landscape
• Porters Analysis
  • Competitive rivalry
  • Threat of Substitute Products
  • Bargaining Power of Buyers
  • Threat of New Entrants
  • Bargaining Power of Suppliers
• Skyquest Special Insights on Future Disruptions
  • Political Impact
  • Economic Impact
  • Social Impact
  • Technical Impact
  • Environmental Impact
  • Legal Impact

Global OSS and BSS Market by Component

• Market Overview
• OSS (Operations Support Systems) Network Management
• Service Fulfillment
• Service Assurance and BSS (Business Support Systems) Customer Management
• Revenue Management
• and Product Management

Global OSS and BSS Market by Deployment Model

• Market Overview
• On-Premises and Cloud-Based

Global OSS and BSS Market by End-User

• Market Overview
• Communication Service Providers (CSPs)
• Enterprises
• and Others

Global OSS and BSS Market Size by Region

• Market Overview
• North America
  • USA
  • Canada
• Europe
  • Germany
  • Spain
  • France
  • UK
  • Rest of Europe
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America
  • Brazil
  • Rest of Latin America
• Middle East & Africa (MEA)
  • GCC Countries
  • South Africa
  • Rest of MEA

Competitive Landscape

• Top 5 Player Comparison
• Market Positioning of Key Players, 2021
• Strategies Adopted by Key Market Players
• Top Winning Strategies
  • By Development
  • By Company
  • By Year
• Recent Activities in the Market
• Key Companies Market Share (%), 2021

Key Company Profiles

• Amdocs
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Huawei
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Nokia
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Ericsson
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Infosys
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Accenture
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Tata Consultancy Services
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Netcracker
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Oracle
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• IBM
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• HPE
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Tech Mahindra
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• CSG Systems
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Optiva
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Redknee
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Subex
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Broadcom
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cisco
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• BMC Software
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Comarch
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments