知识管理 (KM) 软体市场规模、份额和成长分析：按类型、部署类型、组织规模和地区 - 产业预测，2024-2031 年

预计在预测期内（2024-2031 年），知识管理 (KM) 软体的全球市场规模将从 2023 年的 314.1 亿美元增至 2022 年的 282 亿美元，到 2031 年将达到 745.1 亿美元。复合年增长率为11.40%。

知识管理 (KM) 软体市场是企业内容管理解决方案的重要组成部分，由于组织内对有效资讯储存、搜寻和共用的需求不断增长，知识管理 (KM) 软体市场正在显着增长。 KM 软体支援多种文件类型，包括文件和多媒体，并有助于建立中央储存库，以应对孤立资讯的挑战。随着全球对提高客户维繫和满意度的需求不断增加，公司越来越多地转向知识管理解决方案来有效组织和传播大量资讯。快速数位化、不断增长的内容管理需求、最终用途行业的扩张以及投资的增加等因素正在进一步推动市场扩张。值得注意的是，软体技术的进步正在为市场相关人员创造新的机会，并提高他们提供快速且易于访问的解决方案的能力。分析师表示，美国知识管理（KM）软体市场预计在未来的预测期内将以永续的年复合成长率(CAGR)增长，在适应不断变化的数位环境的同时将继续增长，这反映了组织的发展。这一趋势显示了市场的光明前景，并证实了知识管理软体作为提高组织效率和效益的关键手段的前景。

目录

介绍

• 研究目的
• 定义
• 市场范围

调查方法

• 资讯采购
• 二手资料来源和主要资料来源
• 市场规模预测
• 市场假设与限制

执行摘要

• 市场概况展望
• 供需趋势分析
• 按细分市场的机会分析

市场动态及展望

• 市场动态
  • 促进因素
  • 机会
  • 抑制因素
  • 任务
• 波特的分析

主要市场考察

• 技术分析
• 价值链分析
• 市场生态系统
• 案例研究分析
• 监管环境
• 创新矩阵
• 主要投资分析
• 关键成功因素
• 竞争程度

知识管理（KM）软体市场：按类型

• 市场概况
• 安卓原生
• iOS 原生

知识管理 (KM) 软体市场：依部署类型

• 市场概况
• 本地
• 云
• 混合

知识管理（KM）软体市场：依组织规模

• 市场概况
• 小型企业
• 大公司

按地区分類的知识管理 (KM) 软体市场规模

• 市场概况
• 北美洲
  • 美国
  • 加拿大
• 欧洲
  • 德国
  • 西班牙
  • 法国
  • 英国
  • 义大利
  • 其他欧洲国家地区
• 亚太地区
  • 中国
  • 印度
  • 日本
  • 韩国
  • 其他亚太地区
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲地区
• 中东和非洲 (MEA)
  • 海湾合作委员会国家
  • 南非
  • 其他中东/非洲地区

竞争格局

• 前5名企业对比
• 主要企业市场定位（2023年）
• 主要市场参与者所采取的策略
• 近期市集活动
• 主要企业市场占有率（2023年）

主要企业简介

• IBM（US）
• SAP（Germany）
• Freshworks Inc.（US）
• ProProfs（US）
• Lucidea（Canada）
• EduBrite（US）
• Atlassian（Australia）
• MangoApps Inc.（US）
• Yonyx（US）
• eXo Platform（France）
• Bitrix24（US）
• Bloomfire（US）
• Chadha Software Technologies（India）
• Microsoft Corporation（US）
• Zendesk, Inc.（US）
• ServiceNow, Inc.（US）
• Moodle Pty Ltd.（Australia）
• Confluence（Atlassian）（Australia）
• SharePoint（Microsoft）（US）
• Zoho Corporation（India）
• Helpjuice（US）
• Document360（US）

Global Knowledge Management Software Market size was valued at USD 28.2 billion in 2022 and is poised to grow from USD 31.41 billion in 2023 to USD 74.51 billion by 2031, growing at a CAGR of 11.40% during the forecast period (2024-2031).

The knowledge management (KM) software market, a vital segment of corporate content management solutions, is experiencing significant growth driven by the increasing need for effective information storage, retrieval, and sharing within organizations. KM software accommodates various file types-including documents and multimedia-facilitating the creation of centralized repositories that address the challenges of siloed information. As global demand for enhanced customer retention and satisfaction rises, enterprises are increasingly leveraging KM solutions to organize and disseminate vast amounts of information efficiently. Factors such as rapid digitization, heightened content management needs, expanding end-use industries, and increased investments are further propelling the market's expansion. Notably, advancements in software technology are unlocking new opportunities for market players, enhancing their capabilities to deliver swift and accessible solutions. Analysts project that the US knowledge management software market is set to grow at a sustainable compound annual growth rate (CAGR) in the upcoming forecast period, reflecting the ongoing commitment of organizations to improve information flow and collaboration as they adapt to the evolving digital landscape. This trend signifies a robust market outlook, underscoring a promising future for KM software as a critical enabler of organizational efficiency and effectiveness.

Top-down and bottom-up approaches were used to estimate and validate the size of the global knowledge management software market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

global knowledge management software Market Segmental Analysis

Global Knowledge Management Software Market is segmented by Type, Deployment Type, Organization Size, and region. Based on Type, the market is segmented into Android Native, and iOS Native. Based on Deployment Type, the market is segmented into On-premises, Cloud, and Hybrid. Based on Organization Size, the market is segmented into Small & Medium Scale Enterprise, and Large Scale Enterprise. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & and Africa.

Driver of the global knowledge management software Market

The shift towards customer-centric business practices is a significant market driver for the global knowledge management software market. As organizations increasingly recognize the importance of enhancing client relationships to build loyalty and gain a competitive edge, knowledge management systems become pivotal in harnessing customer insights derived from CRM. By effectively leveraging customer knowledge, businesses can tailor their products and services, leading to improved customer satisfaction and higher financial profitability. The integration of comprehensive knowledge management solutions not only facilitates innovation and the development of new offerings but also strengthens overall customer engagement, ultimately propelling the demand for advanced knowledge management software solutions in the marketplace.

Restraints in the global knowledge management software Market

The global knowledge management software market faces significant restraints due to the reluctance of small and medium enterprises (SMEs) to invest in this domain. Many SMEs do not perceive knowledge management as essential to their operations, prioritizing short-term financial commitments over long-term strategic growth. Although there is optimism regarding the potential of information and communication technology (ICT), the lack of perceived necessity and funding constraints hamper investment in knowledge management solutions. Additionally, operational challenges, such as the need for critical software features and effective customer support, pose significant hurdles, further constraining market growth and adoption among SMEs during the forecast period.

Market Trends of the global knowledge management software Market

The global knowledge management software market is experiencing significant growth, driven by rapid technological advancements and the integration of interconnected digital technologies. As organizations increasingly recognize the value of efficient knowledge management processes, software solutions are evolving to incorporate advanced capabilities such as data mining, analytics, and data visualization. These innovations not only enhance the efficiency of knowledge management but also facilitate better information sharing and collaboration among teams. Furthermore, emerging digital technologies are being explored for their potential to support knowledge management functions both within and outside enterprises, contributing to a more agile and informed business ecosystem.

Table of Contents

Introduction

• Objectives of the Study
• Definitions
• Market Scope

Research Methodology

• Information Procurement
• Secondary & Primary Data Sources
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Market Overview Outlook
• Supply Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Dynamics
  • Drivers
  • Opportunities
  • Restraints
  • Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of Substitute Products
  • Bargaining Power of Buyers
  • Threat of New Entrants
  • Bargaining Power of Suppliers

Key Market Insights

• Technology Analysis
• Value Chain Analysis
• Ecosystem of the Market
• Case study Analysis
• Regulatory Landscape
• Innovation Matrix
• Top Investment Analysis
• Key Success Factor
• Degree of Competition

Knowledge Management Software Market byType

• Market Overview
• Android Native
• iOS Native

Knowledge Management Software Market byDeployment Type

• Market Overview
• On-premises
• Cloud
• Hybrid

Knowledge Management Software Market byOrganization Size

• Market Overview
• Small & Medium Scale Enterprise
• Large Scale Enterprise

Knowledge Management Software Market Size by Region

• Market Overview
• North America
  • USA
  • Canada
• Europe
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America
  • Brazil
  • Rest of Latin America
• Middle East & Africa (MEA)
  • GCC Countries
  • South Africa
  • Rest of MEA

Competitive Landscape

• Top 5 Player Comparison
• Market Positioning of Key Players, 2023
• Strategies Adopted by Key Market Players
• Recent Activities in the Market
• Key Companies Market Share (%), 2023

Key Company Profiles

• IBM (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SAP (Germany)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Freshworks Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ProProfs (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Lucidea (Canada)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• EduBrite (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Atlassian (Australia)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• MangoApps Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Yonyx (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• eXo Platform (France)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Bitrix24 (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Bloomfire (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Chadha Software Technologies (India)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Microsoft Corporation (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Zendesk, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ServiceNow, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Moodle Pty Ltd. (Australia)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Confluence (Atlassian) (Australia)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SharePoint (Microsoft) (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Zoho Corporation (India)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Helpjuice (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Document360 (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments