知识管理软体市场规模、份额和成长分析（按部署类型、功能、最终用户和地区划分）—产业预测（2026-2033 年）

预计到 2024 年，知识管理软体市场规模将达到 349.9 亿美元，到 2025 年将达到 389.8 亿美元，到 2033 年将达到 924.5 亿美元，在预测期（2026-2033 年）内，复合年增长率为 11.4%。

全球知识管理软体市场正经历快速成长，这主要得益于对高效协作和知识共用日益增长的需求。这种快速成长主要由云端解决方案和人工智慧 (AI) 工具的广泛应用所驱动，尤其是在科技、医疗保健和银行等资讯密集产业。企业正在寻求扩充性且灵活的知识管理系统，以支援远端和混合办公模式，并实现无缝的知识保留和柔软性。随着企业拥抱数位转型并优先考虑灵活的工作方式，支援资讯交流和即时协作的工具变得至关重要。知识管理系统与协作工具结合，在提高生产力、推动创新和增强决策能力方面发挥关键作用，并已成为应对复杂挑战的重要资产。

知识管理软体市场驱动因素

全球知识管理软体市场的主要驱动力之一是企业对提升组织效率和协作能力的日益增长的需求。随着企业努力优化营运和推动创新，有效的知识共用和管理变得至关重要。知识管理软体能够促进资讯的创建、储存和传播，使员工能够快速获得关键洞察和专业知识。此外，远距办公和分散式团队的兴起凸显了能够弥合沟通鸿沟、促进协作环境的数位化工具的重要性，进一步推动了各行业对这些解决方案的采用。

知识管理软体市场限制因素

全球知识管理软体市场的主要限制因素之一是资料安全和隐私问题。企业越来越担心在数位平台上储存和共用敏感资讯可能带来的风险。随着网路安全威胁日益复杂，企业被迫遵守严格的资料保护法规。这种担忧可能会阻碍中小企业（尤其是那些缺乏资源实施有效安全措施的企业）采用知识管理解决方案。因此，这些担忧可能会限制各个细分市场的成长和普及率。

知识管理软体市场趋势

知识管理软体市场正呈现人工智慧 (AI) 和机器学习 (ML) 融合的显着趋势。这些先进技术正在改变传统做法，简化内容管理流程，实现知识分类自动化，并增强搜寻功能，进而提升使用者参与度与效率。智慧内容推荐和快速资讯搜寻正逐渐成为标配功能，为各行各业的使用者提供个人化体验。这项技术变革推动了对更高阶知识管理解决方案的需求，使 AI 和 ML 成为企业提升工作协作和资讯存取效率的关键组成部分。

目录

介绍

• 调查目标
• 定义
• 市场覆盖范围

调查方法

• 资讯收集
• 二手和一手资讯来源
• 市场规模预测
• 市场假设与限制

执行摘要

前景
• 供需趋势分析
• 细分市场机会分析

市场动态与展望

• 市场动态
  • 司机
  • 机会
  • 抑制因素
  • 任务
• 波特分析

关键市场考察

• 技术分析
• 价值链分析
• 市场生态系统
• 案例研究分析
• 监管环境
• 创新矩阵
• 主要投资分析
• 关键成功因素
• 竞争程度

按类型分類的知识管理软体市场

• Android原生
• iOS原生

按实施类型分類的知识管理软体市场

• 本地部署
• 云
• 杂交种

按组织规模分類的知识管理软体市场

• 小型企业
• 大型公司

按地区分類的知识管理软体市场规模

• 北美洲
  • 美国
  • 加拿大
• 欧洲
  • 德国
  • 西班牙
  • 法国
  • 英国
  • 义大利
  • 其他欧洲地区
• 亚太地区
  • 中国
  • 印度
  • 日本
  • 韩国
  • 亚太其他地区
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲地区
• 中东和非洲（MEA）
  • 海湾合作委员会国家
  • 南非
  • 其他中东和非洲地区

竞争格局

• 前五大公司对比
• 主要企业的市场定位（2025 年）
• 主要市场参与者所采取的策略
• 近期市集活动
• 主要企业市占率（2025 年）

主要企业简介

• IBM（US）
• SAP（Germany）
• Freshworks Inc.（US）
• ProProfs（US）
• Lucidea（Canada）
• EduBrite（US）
• Atlassian（Australia）
• MangoApps Inc.（US）
• Yonyx（US）
• eXo Platform（France）
• Bitrix24（US）
• Bloomfire（US）
• Chadha Software Technologies（India）
• Microsoft Corporation（US）
• Zendesk, Inc.（US）
• ServiceNow, Inc.（US）
• Moodle Pty Ltd.（Australia）
• Confluence（Atlassian）（Australia）
• SharePoint（Microsoft）（US）
• Zoho Corporation（India）
• Helpjuice（US）
• Document360（US）

Knowledge Management Software Market size was valued at USD 34.99 Billion in 2024 and is poised to grow from USD 38.98 Billion in 2025 to USD 92.45 Billion by 2033, growing at a CAGR of 11.4% during the forecast period (2026-2033).

The global market for knowledge management software is experiencing rapid growth driven by the increasing need for effective collaboration and knowledge sharing. This surge is primarily fueled by the adoption of cloud-based solutions and artificial intelligence (AI) tools, particularly in sectors that rely heavily on information, such as technology, healthcare, and banking. Organizations seek scalable and flexible knowledge management systems that facilitate remote and hybrid work, enabling seamless storage and adaptiveness. As businesses embrace digital transformation and prioritize flexible work arrangements, tools that support information exchange and real-time collaboration are becoming essential. Knowledge management systems play a pivotal role, integrating with collaborative tools to enhance productivity, drive innovation, and improve decision-making capabilities, thereby positioning themselves as crucial assets in navigating complex challenges.

Top-down and bottom-up approaches were used to estimate and validate the size of the Knowledge Management Software market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Knowledge Management Software Market Segments Analysis

Global Knowledge Management Software Market is segmented by Type, Deployment Type, Organization Size, and region. Based on Type, the market is segmented into Android Native, and iOS Native. Based on Deployment Type, the market is segmented into On-premises, Cloud, and Hybrid. Based on Organization Size, the market is segmented into Small & Medium Scale Enterprise, and Large Scale Enterprise. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & and Africa.

Driver of the Knowledge Management Software Market

One of the key market drivers for the global knowledge management software market is the increasing demand for enhanced organizational efficiency and collaboration. As businesses strive to optimize their operations and foster innovation, the need for effective knowledge sharing and management becomes crucial. Knowledge management software facilitates the creation, storage, and dissemination of information, enabling employees to access critical insights and expertise swiftly. Additionally, the rise of remote work and distributed teams emphasizes the importance of digital tools that can bridge communication gaps and promote a collaborative environment, further propelling the adoption of these solutions across various industries.

Restraints in the Knowledge Management Software Market

One significant market restraint for the global knowledge management software market is the challenge of data security and privacy concerns. Organizations are increasingly wary of the potential risks associated with storing and sharing sensitive information on digital platforms. As cybersecurity threats become more sophisticated, enterprises face pressure to comply with stringent regulations regarding data protection. This hesitancy can lead to reluctance in adopting knowledge management solutions, particularly among smaller businesses that may lack the resources to implement robust security measures. Consequently, these concerns can limit market growth and adoption rates across various sectors.

Market Trends of the Knowledge Management Software Market

The Knowledge Management Software market is witnessing a significant trend towards the integration of Artificial Intelligence (AI) and Machine Learning (ML), which are transforming traditional practices. These advanced technologies are streamlining content management processes, automating knowledge categorization, and enhancing search functionalities, thereby increasing user engagement and efficiency. Intelligent content recommendations and faster information retrieval are becoming standard features, providing more personalized experiences for users across diverse industries. This technological evolution is driving demand for increasingly sophisticated knowledge management solutions, positioning AI and ML as critical components for organizations seeking to improve collaboration and information accessibility in their operations.

Table of Contents

Introduction

• Objectives of the Study
• Definitions
• Market Scope

Research Methodology

• Information Procurement
• Secondary & Primary Data Sources
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Market Overview Outlook
• Supply Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Dynamics
  • Drivers
  • Opportunities
  • Restraints
  • Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of Substitute Products
  • Bargaining Power of Buyers
  • Threat of New Entrants
  • Bargaining Power of Suppliers

Key Market Insights

• Technology Analysis
• Value Chain Analysis
• Ecosystem of the Market
• Case study Analysis
• Regulatory Landscape
• Innovation Matrix
• Top Investment Analysis
• Key Success Factor
• Degree of Competition

Knowledge Management Software Market byType

• Market Overview
• Android Native
• iOS Native

Knowledge Management Software Market byDeployment Type

• Market Overview
• On-premises
• Cloud
• Hybrid

Knowledge Management Software Market byOrganization Size

• Market Overview
• Small & Medium Scale Enterprise
• Large Scale Enterprise

Knowledge Management Software Market Size by Region

• Market Overview
• North America
  • USA
  • Canada
• Europe
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America
  • Brazil
  • Rest of Latin America
• Middle East & Africa (MEA)
  • GCC Countries
  • South Africa
  • Rest of MEA

Competitive Landscape

• Top 5 Player Comparison
• Market Positioning of Key Players, 2025
• Strategies Adopted by Key Market Players
• Recent Activities in the Market
• Key Companies Market Share (%), 2025

Key Company Profiles

• IBM (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SAP (Germany)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Freshworks Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ProProfs (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Lucidea (Canada)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• EduBrite (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Atlassian (Australia)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• MangoApps Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Yonyx (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• eXo Platform (France)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Bitrix24 (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Bloomfire (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Chadha Software Technologies (India)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Microsoft Corporation (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Zendesk, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ServiceNow, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Moodle Pty Ltd. (Australia)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Confluence (Atlassian) (Australia)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SharePoint (Microsoft) (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Zoho Corporation (India)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Helpjuice (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Document360 (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments