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市场调查报告书
商品编码
1503314

到 2030 年客服中心外包市场预测：按类型、服务类型、销售管道、公司规模、最终用户和地区进行的全球分析

Call Center Outsourcing Market Forecasts to 2030 - Global Analysis By Type, Service Type, Sales Channel, Enterprise Size, End User and By Geography
出版日期: | 出版商: Stratistics Market Research Consulting | 英文 200+ Pages | 商品交期: 2-3个工作天内

价格

根据Stratistics MRC的数据，2024年全球客服中心外包市场规模为1,127.7亿美元，预计到2030年将达到1,711.4亿美元，预测期内复合年增长率为7.2%。

客服中心外包被称为与第三方服务提供者签订合约来管理公司的客户服务业务。这种方法使公司能够利用专业客服中心的知识和生产力，同时专注于其核心能力。外包可以消除对基础设施、技术和额外员工的投资，从而显着节省成本。此外，您还可以利用全球人才库，提供多语言支援和 24 小时客户服务。

根据国际外包专业人员协会 (IAOP) 的说法，客服中心外包可以利用改善客户服务和业务绩效的专业技能和技术，从而显着提高业务效率。

获得技术纯熟劳工

客户服务是客服中心中心外包公司的重点，它们经常使用具有丰富知识和专业知识的座席来解决客户的各种疑虑。这些代理商善于利用最新的沟通和客户关係管理 (CRM) 技术来确保优质的服务。此外，外包提供者通常会提供持续的培训和发展计划，让您了解最新的行业趋势和最佳实践。

对外部供应商的依赖

对外包合作伙伴的高度依赖造成了高度的依赖，使得在供应商之间流动以及在必要时将业务带回内部变得困难。外包合作伙伴的问题，例如不稳定的财务状况、劳资纠纷或业务中断，可能会对公司的客户服务业务产生直接影响。此外，改变外包合作伙伴或坚持包含一些内部技能的混合模式是降低这种风险的两种方法。

技术创新与融合

人工智慧 (AI)、机器学习和自动化是客服中心外包供应商越来越多地利用的最尖端科技。这些技术可以透过自动化重复任务、提供预测分析以支援决策以及透过使用人工智慧驱动的聊天机器人来改善客户互动来提高业务效率。此外，采用这些技术的外包公司可以为客户提供创新的解决方案，从而提高生产力、降低成本并提高客户满意度。

隐私和资料安全漏洞

外包客服中心的一个重大风险是资料外洩和隐私侵犯，特别是处理敏感客户资料的客服中心。内部威胁、网路攻击和骇客攻击可能会导致客户资料被滥用或未授权存取，从而导致严重的经济处罚以及公司声誉受损。为了减轻这些风险，外包提供者必须实施强大的安全措施，例如加密、多因素身份验证和频繁的安全审核。然而，网路威胁的性质不断变化，因此维护资料安全是一项持续的挑战。

COVID-19 的影响：

COVID-19的爆发对客服中心外包市场产生了重大影响，加速了远端工作和数位化转型的转变。为了继续提供客户服务，企业必须应对以前难以想像的通话量和业务中断，这增加了外包的需求。为了有效应对不断增加的客户咨询，外包公司迅速做出了反应，实施了强大的远端工作基础设施和人工智慧聊天机器人等最尖端科技。但疫情也带来了其他挑战，包括对资料安全、领导远端团队以及确保一定程度的服务品质的担忧。

入境服务预计将在预测期内成为最大的部分

入境服务领域占据客服中心外包市场的最大份额。入境服务的主要目的是管理来自客户的来电，包括服务问题、帮助请求和问题。这种市场主导地位是由于公司努力为客户提供快速且有效率的支援而日益关注客户体验和满意度而推动的。此外，电子商务的兴起、技术进步、24小时客户支援的需求等都显着增加了对入境客服中心服务的需求。

预计聊天支援产业在预测期内复合年增长率最高

聊天支援领域预计将以客服中心外包市场最高复合年增长率成长。对即时、即时通讯的偏好以及越来越多地使用数位管道进行客户服务是这一爆炸性增长的关键驱动力。快速的解决时间、代理的多任务能力以及与人工智慧聊天机器人轻鬆整合以进行日常查询处理只是聊天支援的一些好处。但聊天支援的效率和便利性使其对精通技术的客户和希望提高客户参与的企业特别有吸引力。

比最大的地区

亚太地区占最大份额并主导客服中心外包市场。这项优势归功于菲律宾、印度等国。这些国家因其强大的通讯基础设施、大量英语人口和低廉的人事费用而成为重要的外包地点。此外，这些国家拥有高素质的劳动力库，能够满足不同经济部门的各种客户服务需求。由于持续的全球化趋势的影响以及对高效且负担得起的客户支援服务的需求不断增长，预计亚太地区将继续引领市场。

复合年增长率最高的地区：

预计拉丁美洲地区客服中心外包市场的复合年增长率最高。由于多种原因，阿根廷、巴西、哥伦比亚和墨西哥等国家的外包业务显着成长。特别是，我们靠近北美市场，可以轻鬆地与美国和加拿大的客户沟通并共用文化理解。此外，拉丁美洲国家拥有双语且受过良好教育的劳动力，这吸引了寻求外包技术支援、客户服务和其他业务流程的公司。

免费客製化服务：

订阅此报告的客户可以存取以下免费自订选项之一：

  • 公司简介
    • 其他市场参与者的综合分析（最多 3 家公司）
    • 主要企业SWOT分析（最多3家企业）
  • 区域分割
    • 根据客户兴趣对主要国家的市场估计、预测和复合年增长率（註：基于可行性检查）
  • 竞争基准化分析
    • 根据产品系列、地理分布和策略联盟对主要企业基准化分析

目录

第一章执行摘要

第二章 前言

  • 概述
  • 相关利益者
  • 调查范围
  • 调查方法
    • 资料探勘
    • 资料分析
    • 资料检验
    • 研究途径
  • 研究资讯来源
    • 主要研究资讯来源
    • 二次研究资讯来源
    • 先决条件

第三章市场趋势分析

  • 促进因素
  • 抑制因素
  • 机会
  • 威胁
  • 最终用户分析
  • 新兴市场
  • COVID-19 的影响

第4章波特五力分析

  • 供应商的议价能力
  • 买方议价能力
  • 替代品的威胁
  • 新进入者的威胁
  • 竞争公司之间的敌对关係

第五章全球客服中心外包市场：依类型

  • 入境服务
  • 出境服务
  • 其他类型

第六章全球客服中心外包市场：依服务类型

  • 影片支援
  • 电子邮件支援
  • 社群媒体支援
  • 聊天支援
  • 语音支援
  • 其他服务类型

第七章全球客服中心外包市场：依销售管道分类

  • 直接管道
  • 分销管道

第八章全球客服中心外包市场：依公司规模划分

  • 大公司
  • 中小企业

第九章全球客服中心外包市场：依最终用户分类

  • 卫生保健
  • 银行、金融服务和保险 (BFSI)
  • 零售/电子商务
  • 媒体和娱乐
  • 资讯科技和通讯
  • 运输
  • 能源和公共
  • 旅游/酒店业
  • 教育
  • 政府和国防
  • 其他最终用户

第十章全球客服中心外包市场：依地区划分

  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥
  • 欧洲
    • 德国
    • 英国
    • 义大利
    • 法国
    • 西班牙
    • 其他欧洲国家
  • 亚太地区
    • 日本
    • 中国
    • 印度
    • 澳洲
    • 纽西兰
    • 韩国
    • 其他亚太地区
  • 南美洲
    • 阿根廷
    • 巴西
    • 智利
    • 南美洲其他地区
  • 中东/非洲
    • 沙乌地阿拉伯
    • 阿拉伯聯合大公国
    • 卡达
    • 南非
    • 其他中东和非洲

第十一章 主要进展

  • 合约、伙伴关係、协作和合资企业
  • 收购和合併
  • 新产品发布
  • 业务扩展
  • 其他关键策略

第十二章 公司概况

  • Infosys Limited
  • Capgemini SE
  • Epicenter Technologies Pvt. Ltd
  • Five9 Inc
  • Cognizant Technology Solutions Corporation
  • Sutherland Global Services Inc
  • StarTek Inc.
  • Atento SA
  • Tech Mahindra
  • Wipro Limited
  • HCL Technologies
  • Tata Consultancy Services Ltd
  • Accenture Plc
  • DiRAD Technologies Inc
  • Serco Group Plc
  • TTEC Holdings, Inc.
  • Teleperformance SE
Product Code: SMRC26480

According to Stratistics MRC, the Global Call Center Outsourcing Market is accounted for $112.77 billion in 2024 and is expected to reach $171.14 billion by 2030 growing at a CAGR of 7.2% during the forecast period. Contracting a third-party service provider to manage a business's customer service operations is known as call center outsourcing. By using this tactic, companies can take advantage of the knowledge and productivity of specialized call centers while concentrating on their core competencies. Because outsourcing removes the need to invest in infrastructure, technology, and additional staff, it can result in significant cost savings. Moreover, it gives access to a worldwide talent pool, which frequently makes multilingual and round-the-clock customer service possible.

According to the International Association of Outsourcing Professionals (IAOP), call center outsourcing can significantly enhance business efficiency by leveraging specialized skills and technologies that improve customer service and operational performance.

Market Dynamics:

Driver:

Obtaining access to skilled labour

Customer service is the focus of call center outsourcing companies, which frequently use agents with a wealth of knowledge and expertise in resolving a variety of client concerns. These agents guarantee excellent service because they are skilled in utilizing the newest communication and customer relationship management (CRM) technologies. Furthermore, in order to keep their staff members abreast of the most recent developments in the industry and best practices, outsourcing providers usually provide continuous training and development programs.

Restraint:

Dependence on outside suppliers

Heavily depending on outsourcing partners can lead to dependency, which makes it challenging for businesses to move between providers or, in the event that is necessary, return operations in-house. Any problems with the outsourcing partner, like unstable finances, labor disputes, or interruptions in business operations, can have an immediate effect on the customer service operations of the company. Additionally, changing up your outsourcing partners or sticking with a hybrid model that includes some in-house skills are two ways to reduce this risk.

Opportunity:

Innovation and integration of technology

Artificial intelligence (AI), machine learning, and automation are among the cutting-edge technologies that call center outsourcing providers are using more and more. These technologies can improve operational efficiency through the automation of repetitive tasks, the provision of predictive analytics to aid in decision-making, and the use of AI-powered chatbots to improve customer interaction. Moreover, innovative solutions that increase productivity, cut expenses, and boost customer happiness can be provided to clients by outsourcing companies that incorporate these technologies.

Threat:

Privacy and data security vulnerabilities

Significant risks to outsourced call centers come from data breaches and privacy violations, particularly for those that handle sensitive customer data. Insider threats, cyberattacks, and hacking can result in the misuse and unauthorized access to customer data, which can cause serious financial penalties as well as harm to the company's reputation. To reduce these risks, outsourcing providers must put strong security measures in place, like encryption, multi-factor authentication, and frequent security audits. However, maintaining data security is a continuous challenge due to the constantly changing nature of cyber threats.

Covid-19 Impact:

The COVID-19 pandemic had a major effect on the market for call center outsourcing, hastening the transition to remote work and digital transformation. The need for outsourcing increased as companies had to deal with previously unheard-of call volumes and operational disruptions in order to continue providing customer service. In order to effectively manage the rise in client inquiries, outsourcing companies swiftly adjusted by putting in place a strong infrastructure for remote work and cutting-edge technologies like AI-driven chatbots. Additionally, the pandemic did, however, also bring to light other difficulties, such as worries about data security, leading remote teams, and guaranteeing constant service quality.

The Inbound Service segment is expected to be the largest during the forecast period

The largest share of the call center outsourcing market is held by the inbound service segment. The main goal of inbound services is to manage incoming communications from customers, including questions, requests for assistance, and problems relating to services. The dominance of this market is fueled by the growing focus on customer experience and satisfaction as companies strive to offer prompt and efficient support to their customers. Furthermore, the rise of e-commerce, technological advancements, and the need for round-the-clock customer support have all contributed to a significant increase in demand for inbound call center services.

The Chat Support segment is expected to have the highest CAGR during the forecast period

The chat support segment is expected to grow at the highest CAGR in the call center outsourcing market. The preference for instantaneous, real-time communication and the growing use of digital channels for customer service are the main drivers of this explosive growth. Quick resolution times, the ability for agents to multitask, and easy integration with AI-powered chatbots for routine query handling are just a few benefits of chat support. However, chat support is especially attractive to tech-savvy customers and businesses looking to increase customer engagement because of its efficiency and convenience.

Region with largest share:

With the largest share, the Asia-Pacific region has dominated the call center outsourcing market. This dominance is mostly ascribed to nations like the Philippines and India, which have become important outsourcing hubs because of their robust telecommunications infrastructure, large English-speaking populations, and cheaper labor costs. Furthermore, these nations have highly qualified labor pools that can manage a wide range of customer service requirements from different sectors of the economy. It is anticipated that the Asia-Pacific region will continue to lead the market due to the effects of ongoing globalization trends as well as the rising demand for efficient and reasonably priced customer support services.

Region with highest CAGR:

In the call center outsourcing market, the Latin America region is anticipated to hold the highest CAGR. Outsourcing has grown significantly in countries like Argentina, Brazil, Colombia, Mexico, and others for a variety of reasons. Among these are their close proximity to North American markets, which facilitates easier communication and a shared cultural understanding with customers in the US and Canada. Moreover, Latin American nations have a workforce that is bilingual and well-educated, which attracts businesses looking to outsource technical support, customer service, and other business processes.

Key players in the market

Some of the key players in Call Center Outsourcing market include Infosys Limited, Capgemini SE, Epicenter Technologies Pvt. Ltd, Five9 Inc, Cognizant Technology Solutions Corporation, Sutherland Global Services Inc, StarTek Inc., Atento SA, Tech Mahindra, Wipro Limited, HCL Technologies, Tata Consultancy Services Ltd, Accenture Plc, DiRAD Technologies Inc, Serco Group Plc, TTEC Holdings, Inc. and Teleperformance SE.

Key Developments:

In February 2024, Capgemini Group announced the signing of a 12-year agreement with TenneT, a leading European transmission system operator in the Netherlands and Germany, to design, build, and implement a cloud platform that will enable TenneT to work more effectively across a wider ecosystem of partners.

In October 2023, Startek, Inc., a global customer experience (CX) solutions provider, announced that it has entered into a definitive agreement to be acquired by funds managed by Capital Square Partners ("CSP") in an all-cash transaction with a total enterprise value of approximately $217 million and total equity value of approximately $174 million.

In August 2023, Five9 announced it has entered into a definitive agreement to acquire Aceyus, a 21-year year-old company offering advanced data integration and analytics. Headquartered in Charlotte, NC, Aceyus was founded in 2002 and has about 70 employees, all of whom are expected to remain with Five9.

Types Covered:

  • Inbound Service
  • Outbound Service
  • Other Types

Service Types Covered:

  • Video Support
  • Email Support
  • Social Media Support
  • Chat Support
  • Voice Support
  • Other Service Types

Sales Channels Covered:

  • Direct Channel
  • Distribution Channel

Enterprise Sizes Covered:

  • Large Enterprise
  • Small & Medium Enterprises (SMEs)

End Users Covered:

  • Healthcare
  • Banking, Financial Services and Insurance (BFSI)
  • Retail & E-commerce
  • Media & Entertainment
  • IT & Telecom
  • Transportation
  • Energy and Utilities
  • Travel & Hospitality
  • Education
  • Government and Defence
  • Other End Users

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • Italy
    • France
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Australia
    • New Zealand
    • South Korea
    • Rest of Asia Pacific
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2022, 2023, 2024, 2026, and 2030
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

  • Company Profiling
    • Comprehensive profiling of additional market players (up to 3)
    • SWOT Analysis of key players (up to 3)
  • Regional Segmentation
    • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
  • Competitive Benchmarking
    • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

  • 2.1 Abstract
  • 2.2 Stake Holders
  • 2.3 Research Scope
  • 2.4 Research Methodology
    • 2.4.1 Data Mining
    • 2.4.2 Data Analysis
    • 2.4.3 Data Validation
    • 2.4.4 Research Approach
  • 2.5 Research Sources
    • 2.5.1 Primary Research Sources
    • 2.5.2 Secondary Research Sources
    • 2.5.3 Assumptions

3 Market Trend Analysis

  • 3.1 Introduction
  • 3.2 Drivers
  • 3.3 Restraints
  • 3.4 Opportunities
  • 3.5 Threats
  • 3.6 End User Analysis
  • 3.7 Emerging Markets
  • 3.8 Impact of Covid-19

4 Porters Five Force Analysis

  • 4.1 Bargaining power of suppliers
  • 4.2 Bargaining power of buyers
  • 4.3 Threat of substitutes
  • 4.4 Threat of new entrants
  • 4.5 Competitive rivalry

5 Global Call Center Outsourcing Market, By Type

  • 5.1 Introduction
  • 5.2 Inbound Service
  • 5.3 Outbound Service
  • 5.4 Other Types

6 Global Call Center Outsourcing Market, By Service Type

  • 6.1 Introduction
  • 6.2 Video Support
  • 6.3 Email Support
  • 6.4 Social Media Support
  • 6.5 Chat Support
  • 6.6 Voice Support
  • 6.7 Other Service Types

7 Global Call Center Outsourcing Market, By Sales Channel

  • 7.1 Introduction
  • 7.2 Direct Channel
  • 7.3 Distribution Channel

8 Global Call Center Outsourcing Market, By Enterprise Size

  • 8.1 Introduction
  • 8.2 Large Enterprise
  • 8.3 Small & Medium Enterprises (SMEs)

9 Global Call Center Outsourcing Market, By End User

  • 9.1 Introduction
  • 9.2 Healthcare
  • 9.3 Banking, Financial Services and Insurance (BFSI)
  • 9.4 Retail & E-commerce
  • 9.5 Media & Entertainment
  • 9.6 IT & Telecom
  • 9.7 Transportation
  • 9.8 Energy and Utilities
  • 9.9 Travel & Hospitality
  • 9.10 Education
  • 9.11 Government and Defence
  • 9.12 Other End Users

10 Global Call Center Outsourcing Market, By Geography

  • 10.1 Introduction
  • 10.2 North America
    • 10.2.1 US
    • 10.2.2 Canada
    • 10.2.3 Mexico
  • 10.3 Europe
    • 10.3.1 Germany
    • 10.3.2 UK
    • 10.3.3 Italy
    • 10.3.4 France
    • 10.3.5 Spain
    • 10.3.6 Rest of Europe
  • 10.4 Asia Pacific
    • 10.4.1 Japan
    • 10.4.2 China
    • 10.4.3 India
    • 10.4.4 Australia
    • 10.4.5 New Zealand
    • 10.4.6 South Korea
    • 10.4.7 Rest of Asia Pacific
  • 10.5 South America
    • 10.5.1 Argentina
    • 10.5.2 Brazil
    • 10.5.3 Chile
    • 10.5.4 Rest of South America
  • 10.6 Middle East & Africa
    • 10.6.1 Saudi Arabia
    • 10.6.2 UAE
    • 10.6.3 Qatar
    • 10.6.4 South Africa
    • 10.6.5 Rest of Middle East & Africa

11 Key Developments

  • 11.1 Agreements, Partnerships, Collaborations and Joint Ventures
  • 11.2 Acquisitions & Mergers
  • 11.3 New Product Launch
  • 11.4 Expansions
  • 11.5 Other Key Strategies

12 Company Profiling

  • 12.1 Infosys Limited
  • 12.2 Capgemini SE
  • 12.3 Epicenter Technologies Pvt. Ltd
  • 12.4 Five9 Inc
  • 12.5 Cognizant Technology Solutions Corporation
  • 12.6 Sutherland Global Services Inc
  • 12.7 StarTek Inc.
  • 12.8 Atento SA
  • 12.9 Tech Mahindra
  • 12.10 Wipro Limited
  • 12.11 HCL Technologies
  • 12.12 Tata Consultancy Services Ltd
  • 12.13 Accenture Plc
  • 12.14 DiRAD Technologies Inc
  • 12.15 Serco Group Plc
  • 12.16 TTEC Holdings, Inc.
  • 12.17 Teleperformance SE

List of Tables

  • Table 1 Global Call Center Outsourcing Market Outlook, By Region (2022-2030) ($MN)
  • Table 2 Global Call Center Outsourcing Market Outlook, By Type (2022-2030) ($MN)
  • Table 3 Global Call Center Outsourcing Market Outlook, By Inbound Service (2022-2030) ($MN)
  • Table 4 Global Call Center Outsourcing Market Outlook, By Outbound Service (2022-2030) ($MN)
  • Table 5 Global Call Center Outsourcing Market Outlook, By Other Types (2022-2030) ($MN)
  • Table 6 Global Call Center Outsourcing Market Outlook, By Service Type (2022-2030) ($MN)
  • Table 7 Global Call Center Outsourcing Market Outlook, By Video Support (2022-2030) ($MN)
  • Table 8 Global Call Center Outsourcing Market Outlook, By Email Support (2022-2030) ($MN)
  • Table 9 Global Call Center Outsourcing Market Outlook, By Social Media Support (2022-2030) ($MN)
  • Table 10 Global Call Center Outsourcing Market Outlook, By Chat Support (2022-2030) ($MN)
  • Table 11 Global Call Center Outsourcing Market Outlook, By Voice Support (2022-2030) ($MN)
  • Table 12 Global Call Center Outsourcing Market Outlook, By Other Service Types (2022-2030) ($MN)
  • Table 13 Global Call Center Outsourcing Market Outlook, By Sales Channel (2022-2030) ($MN)
  • Table 14 Global Call Center Outsourcing Market Outlook, By Direct Channel (2022-2030) ($MN)
  • Table 15 Global Call Center Outsourcing Market Outlook, By Distribution Channel (2022-2030) ($MN)
  • Table 16 Global Call Center Outsourcing Market Outlook, By Enterprise Size (2022-2030) ($MN)
  • Table 17 Global Call Center Outsourcing Market Outlook, By Large Enterprise (2022-2030) ($MN)
  • Table 18 Global Call Center Outsourcing Market Outlook, By Small & Medium Enterprises (SMEs) (2022-2030) ($MN)
  • Table 19 Global Call Center Outsourcing Market Outlook, By End User (2022-2030) ($MN)
  • Table 20 Global Call Center Outsourcing Market Outlook, By Healthcare (2022-2030) ($MN)
  • Table 21 Global Call Center Outsourcing Market Outlook, By Banking, Financial Services and Insurance (BFSI) (2022-2030) ($MN)
  • Table 22 Global Call Center Outsourcing Market Outlook, By Retail & E-commerce (2022-2030) ($MN)
  • Table 23 Global Call Center Outsourcing Market Outlook, By Media & Entertainment (2022-2030) ($MN)
  • Table 24 Global Call Center Outsourcing Market Outlook, By IT & Telecom (2022-2030) ($MN)
  • Table 25 Global Call Center Outsourcing Market Outlook, By Transportation (2022-2030) ($MN)
  • Table 26 Global Call Center Outsourcing Market Outlook, By Energy and Utilities (2022-2030) ($MN)
  • Table 27 Global Call Center Outsourcing Market Outlook, By Travel & Hospitality (2022-2030) ($MN)
  • Table 28 Global Call Center Outsourcing Market Outlook, By Education (2022-2030) ($MN)
  • Table 29 Global Call Center Outsourcing Market Outlook, By Government and Defence (2022-2030) ($MN)
  • Table 30 Global Call Center Outsourcing Market Outlook, By Other End Users (2022-2030) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.