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市场调查报告书
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1530786

IT 服务的全球市场预测（截至 2030 年）：按服务类型、部署类型、分销管道、技术、最终用户和区域进行分析

IT Services Market Forecasts to 2030 - Global Analysis By Service Type, Deployment Type, Distribution Channel, Technology, End User and By Geography
出版日期: | 出版商: Stratistics Market Research Consulting | 英文 200+ Pages | 商品交期: 2-3个工作天内

价格

预计2024年全球IT服务市场规模将达1.4兆美元，2030年将达2.9兆美元，预测期内复合年增长率为11.7%。 IT服务是指由技术专业人员提供的用于支援和管理资讯科技系统和基础架构的各种活动和解决方案。

这包括软体开发、系统整合、网路管理、资料安全和技术支援等服务。 IT服务旨在优化技术的使用、提高效率并确保公司和组织的IT系统顺利运作。这些服务对于维持技术效能和解决业务营运过程中出现的技术问题至关重要。

爱立信预计，到2029年终，全球5G用户数量预计将超过53亿，占所有行动用户的58%。到2028年，5G将主导主要的行动接取技术。值得注意的是，光是2023年第四季，5G用户数就激增1.54亿，总合达到15.7亿。

采用云端处理

云端处理的采用对市场产生了重大影响，推动了对扩充性、灵活且经济高效的解决方案的需求。越来越多的企业正在转向云端基础的基础设施，以获得减少资本支出、增加可近性和改善协作等优势。它还促进新应用程式和服务的快速部署，促进组织内部的创新和效率，并扩大 IT 服务提供者的商机。

资料隐私和安全法规

资料隐私和安全法规可能会对市场产生一些负面影响。遵守严格的法规往往会为公司带来高昂的成本，包括投资和法律咨询。这些法规可能会使服务交付变得复杂、增加营运复杂性并导致 IT 解决方案部署延迟。此外，严格的资料处理要求可能会限制灵活性并为服务提供者造成障碍，影响他们提供有竞争力和创新解决方案的能力。

IT基础设施管理

IT基础设施管理透过确保技术系统的高效运作和优化在市场中发挥重要作用。有效的基础设施管理使企业能够透过主动监控和维护来最大限度地减少停机时间、提高可扩展性并降低成本。随着企业越来越依赖复杂的IT环境，对综合基础设施管理服务的需求不断增加，推动市场进步与创新。

快速的技术创新

快速的技术创新可能会导致现有系统和服务频繁过时，这可能会对市场产生不利影响。这加速了对不断更新和适应的需求，增加了提供者和客户的成本。技术创新的快速发展也可能带来整合挑战，因为新技术可能无法与遗留系统无缝配合。此外，IT 服务提供者面临着不断提高员工技能的压力，这可能导致技能短缺和业务复杂性。

COVID-19 的影响：

COVID-19 的爆发对市场产生了重大影响，加速了向远距工作和数位转型的转变。远距工作的激增正在推动对与云端处理、网路安全和虚拟协作工具相关的 IT 服务的需求。相反，疫情扰乱了全球供应链，使 IT 资源紧张，并造成延误和成本增加。总体而言，儘管 COVID-19 刺激了某些 IT 服务产业的成长，但也对服务交付和营运稳定性提出了挑战。

人工智慧领域预计将在预测期内成为最大的领域

预计人工智慧将在预测期内占据主导地位。人工智慧主导的解决方案透过预测分析和威胁侦测来改善资料分析并加强网路安全。透过整合人工智慧，提供者可以提供先进的工具来管理复杂的 IT 环境并优化资源分配。该技术还可以实现个人化的客户支援和更有效的问题解决，从而推动该领域的创新和竞争优势。

预计製造业领域在预测期内复合年增长率最高

预计製造业领域在预测期内复合年增长率最高。这包括开发软体应用程式、建置和维护IT基础设施以及提供託管服务。 IT服务的製造过程通常强调客製化、品质保证和可扩展性，以满足客户的多样化需求。随着企业越来越依赖技术，高效製造可确保可靠、安全和创新的解决方案，从而推动企业成功。

比最大的地区

预计北美在预测期内将占据最大的市场占有率。关键因素包括云端运算的激增、网路安全需求以及人工智慧和资料分析的采用增加。该地区的公司正在大力投资IT基础设施，以提高效率、创新性和竞争力。此外，领先 IT服务供应商的存在和技术进步也有助于该地区的市场成长和开拓。

复合年增长率最高的地区：

预计亚太地区在预测期内将维持最高的复合年增长率。对云端运算、人工智慧和网路安全的投资增加正在推动对 IT 服务的需求。该地区庞大且多样化的市场，加上对创新和现代化的日益重视，为 IT服务供应商提供了巨大的商机。此外，该地区新兴经济体正在加速发展IT基础设施基础设施，进一步支持市场扩张。

免费客製化服务：

订阅此报告的客户可以存取以下免费自订选项之一：

  • 公司简介
    • 其他市场公司的综合分析（最多 3 家公司）
    • 主要企业SWOT分析（最多3家企业）
  • 区域分割
    • 根据客户兴趣对主要国家的市场估计、预测和复合年增长率（註：基于可行性检查）
  • 竞争基准化分析
    • 根据产品系列、地理分布和策略联盟对主要企业基准化分析

目录

第一章执行摘要

第二章 前言

  • 概述
  • 相关利益者
  • 调查范围
  • 调查方法
    • 资料探勘
    • 资料分析
    • 资料检验
    • 研究途径
  • 研究资讯来源
    • 主要研究资讯来源
    • 二次研究资讯来源
    • 先决条件

第三章市场趋势分析

  • 促进因素
  • 抑制因素
  • 机会
  • 威胁
  • 技术分析
  • 最终用户分析
  • 新兴市场
  • COVID-19 的影响

第4章波特五力分析

  • 供应商的议价能力
  • 买方议价能力
  • 替代品的威胁
  • 新进入者的威胁
  • 竞争公司之间的敌对关係

第五章全球IT服务市场：依服务类型

  • 託管服务
  • 咨询
  • 系统整合
  • 应用程式服务
  • 外包服务
  • 其他服务类型

第六章 全球 IT 服务市场：依部署类型

  • 本地
  • 云端基础
  • 混合

第七章 全球IT服务市场：依通路分类

  • 直销
  • 系统整合商
  • 託管服务供应商(MSP)
  • 增值转售商(VAR)

第八章全球IT服务市场：依技术分类

  • 人工智慧
  • 机器学习
  • 巨量资料和分析
  • 物联网 (IoT)
  • 区块链
  • 网路安全
  • 其他技术

第九章 全球 IT 服务市场：依最终使用者分类

  • 卫生保健
  • 零售
  • 金融服务
  • 製造业
  • 通讯
  • 政府
  • 其他最终用户

第10章全球IT服务市场：按地区

  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥
  • 欧洲
    • 德国
    • 英国
    • 义大利
    • 法国
    • 西班牙
    • 其他欧洲国家
  • 亚太地区
    • 日本
    • 中国
    • 印度
    • 澳洲
    • 纽西兰
    • 韩国
    • 其他亚太地区
  • 南美洲
    • 阿根廷
    • 巴西
    • 智利
    • 南美洲其他地区
  • 中东/非洲
    • 沙乌地阿拉伯
    • 阿拉伯聯合大公国
    • 卡达
    • 南非
    • 其他中东/非洲

第十一章 主要进展

  • 合约、伙伴关係、协作和合资企业
  • 收购和合併
  • 新产品发布
  • 业务拓展
  • 其他关键策略

第十二章 公司概况

  • Accenture
  • IBM Corporation
  • Tata Consultancy Services（TCS）
  • Infosys Limited
  • Cognizant Technology Solutions
  • Hewlett Packard Enterprise（HPE）
  • Capgemini SE
  • Wipro Limited
  • DXC Technology
  • Oracle Corporation
  • SAP SE
  • Fujitsu Limited
  • Tech Mahindra Limited
  • Huawei Technologies Co., Ltd.
  • Dell Technologies
  • HCL Technologies
  • Skyhigh Security
  • Microsoft Corporation
  • Amazon Web Services（AWS）
  • Google Cloud
Product Code: SMRC26898

According to Stratistics MRC, the Global IT Services Market is accounted for $1.4 trillion in 2024 and is expected to reach $2.9 trillion by 2030 growing at a CAGR of 11.7% during the forecast period. IT Services is the range of activities and solutions provided by technology professionals to support and manage information technology systems and infrastructure. This includes services such as software development, system integration, network management, data security, and technical support. IT Services aim to optimize technology use, improve efficiency, and ensure the smooth operation of IT systems for businesses and organizations. These services are essential for maintaining technological performance and addressing technical issues that arise in the course of business operations.

According to Ericsson, by the end of 2029, global 5G subscriptions are projected to surpass 5.3 billion, representing 58% of all mobile subscriptions. 5G is set to take the lead as the primary mobile access technology by 2028. Notably, in Q4 2023 alone, 5G subscriptions surged by 154 million, reaching a total of 1.57 billion.

Market Dynamics:

Driver:

Cloud computing adoption

Cloud computing adoption significantly impacts the market by driving demand for scalable, flexible, and cost-effective solutions. Businesses increasingly move to cloud-based infrastructures to benefit from reduced capital expenditure, enhanced accessibility, and improved collaboration. It also facilitates rapid deployment of new applications and services, fostering innovation and efficiency within organizations while expanding opportunities for IT service providers.

Restraint:

Data privacy and security regulations

Data privacy and security regulations can have several negative effects on the market. Compliance with stringent regulations often incurs high costs for businesses, including investments and legal consultations. These regulations can complicate service delivery and increase operational complexity, leading to slower deployment of IT solutions. Additionally, stringent data handling requirements may limit the flexibility and create barriers for service providers, impacting their ability to offer competitive and innovative solutions.

Opportunity:

IT infrastructure management

IT infrastructure management plays a crucial role in the market by ensuring the efficient operation and optimization of technology systems. Effective infrastructure management helps organizations minimize downtime, enhance scalability, and reduce costs through proactive monitoring and maintenance. As businesses increasingly rely on complex IT environments, the demand for comprehensive infrastructure management services grows, driving advancements and innovations in the market.

Threat:

Rapid technological changes

Rapid technological changes can negatively impact the market by causing frequent obsolescence of existing systems and services. This accelerates the need for constant updates and adaptations, increasing costs for both providers and clients. The fast pace of innovation can also lead to integration challenges, as new technologies may not seamlessly fit with legacy systems. Additionally, it puts pressure on IT service providers to continually upskill their workforce, potentially leading to skill shortages and increased operational complexity.

Covid-19 Impact:

The COVID-19 pandemic has profoundly impacted the market by accelerating the shift to remote work and digital transformation. This surge in remote work has increased demand for IT services related to cloud computing, cybersecurity, and virtual collaboration tools. Conversely, the pandemic disrupted global supply chains and strained IT resources, causing delays and increased costs. Overall, while COVID-19 has driven growth in certain IT service areas, it has also introduced challenges in service delivery and operational stability.

The artificial intelligence segment is expected to be the largest during the forecast period

The artificial intelligence is expected to be the largest during the forecast period. AI-driven solutions improve data analysis and bolster cybersecurity through predictive analytics and threat detection. By integrating AI, it providers can offer advanced tools for managing complex IT environments and optimizing resource allocation. This technology also enables personalized customer support and more efficient problem resolution, driving innovation and competitive advantage in the sector.

The manufacturing segment is expected to have the highest CAGR during the forecast period

The manufacturing segment is expected to have the highest CAGR during the forecast period. This includes developing software applications, building and maintaining IT infrastructure, and providing managed services. The manufacturing process in IT services often focuses on customization, quality assurance, and scalability to meet diverse client needs. As businesses increasingly rely on technology, efficient manufacturing ensures reliable, secure, and innovative solutions that drive operational success.

Region with largest share:

North America is projected to hold the largest market share during the forecast period. Major factors include the proliferation of cloud computing, cybersecurity needs, and the increasing adoption of AI and data analytics. The region's businesses invest significantly in IT infrastructure to enhance efficiency, innovation, and competitiveness. Additionally, a strong presence of leading IT service providers and technological advancements contribute to the market's growth and development in the region.

Region with highest CAGR:

Asia Pacific is projected to hold the highest CAGR over the forecast period. Rising investments in cloud computing, artificial intelligence, and cybersecurity are driving demand for IT services. The region's large and diverse market, coupled with the growing emphasis on innovation and modernization, presents significant opportunities for IT service providers. Additionally, emerging economies in the region are accelerating their IT infrastructure development, further fueling market expansion.

Key players in the market

Some of the key players in IT Services market include Accenture, IBM Corporation, Tata Consultancy Services (TCS), Infosys Limited, Cognizant Technology Solutions, Hewlett Packard Enterprise (HPE), Capgemini SE, Wipro Limited, DXC Technology, Oracle Corporation, SAP SE, Fujitsu Limited, Tech Mahindra Limited, Huawei Technologies Co., Ltd., Dell Technologies, HCL Technologies, Skyhigh Security, Microsoft Corporation, Amazon Web Services (AWS) and Google Cloud.

Key Developments:

In May 2024, Tata Consultancy Services (TCS) and CrowdStrike signed a strategic partnership to power TCS' extended managed detection and response (XMDR) services with the AI-native CrowdStrike Falcon XDR platform. This partnership enables TCS to leverage the comprehensive security features of the Falcon platform.

In February 2024, Skyhigh Security launched the addition of managed & professional IT services to its Altitude Partner Program. These professional services will help companies complete their product development and resell SkyHigh Security solutions.

Service Types Covered:

  • Managed Services
  • Consulting
  • System Integration
  • Application Services
  • Outsourcing Services
  • Other Service Types

Deployment Types Covered:

  • On-Premises
  • Cloud-Based
  • Hybrid

Distribution Channels Covered:

  • Direct Sales
  • System Integrators
  • Managed Service Providers (MSPs)
  • Value-Added Resellers (VARs)

Technologies Covered:

  • Artificial Intelligence
  • Machine Learning
  • Big Data and Analytics
  • Internet of Things (IoT)
  • Blockchain
  • Cybersecurity
  • Other Technologies

End Users Covered:

  • Healthcare
  • Retail
  • Financial Services
  • Manufacturing
  • Telecommunications
  • Government
  • Other End Users

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • Italy
    • France
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Australia
    • New Zealand
    • South Korea
    • Rest of Asia Pacific
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2022, 2023, 2024, 2026, and 2030
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

  • Company Profiling
    • Comprehensive profiling of additional market players (up to 3)
    • SWOT Analysis of key players (up to 3)
  • Regional Segmentation
    • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
  • Competitive Benchmarking
    • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

  • 2.1 Abstract
  • 2.2 Stake Holders
  • 2.3 Research Scope
  • 2.4 Research Methodology
    • 2.4.1 Data Mining
    • 2.4.2 Data Analysis
    • 2.4.3 Data Validation
    • 2.4.4 Research Approach
  • 2.5 Research Sources
    • 2.5.1 Primary Research Sources
    • 2.5.2 Secondary Research Sources
    • 2.5.3 Assumptions

3 Market Trend Analysis

  • 3.1 Introduction
  • 3.2 Drivers
  • 3.3 Restraints
  • 3.4 Opportunities
  • 3.5 Threats
  • 3.6 Technology Analysis
  • 3.7 End User Analysis
  • 3.8 Emerging Markets
  • 3.9 Impact of Covid-19

4 Porters Five Force Analysis

  • 4.1 Bargaining power of suppliers
  • 4.2 Bargaining power of buyers
  • 4.3 Threat of substitutes
  • 4.4 Threat of new entrants
  • 4.5 Competitive rivalry

5 Global IT Services Market, By Service Type

  • 5.1 Introduction
  • 5.2 Managed Services
  • 5.3 Consulting
  • 5.4 System Integration
  • 5.5 Application Services
  • 5.6 Outsourcing Services
  • 5.7 Other Service Types

6 Global IT Services Market, By Deployment Type

  • 6.1 Introduction
  • 6.2 On-Premises
  • 6.3 Cloud-Based
  • 6.4 Hybrid

7 Global IT Services Market, By Distribution Channel

  • 7.1 Introduction
  • 7.2 Direct Sales
  • 7.3 System Integrators
  • 7.4 Managed Service Providers (MSPs)
  • 7.5 Value-Added Resellers (VARs)

8 Global IT Services Market, By Technology

  • 8.1 Introduction
  • 8.2 Artificial Intelligence
  • 8.3 Machine Learning
  • 8.4 Big Data and Analytics
  • 8.5 Internet of Things (IoT)
  • 8.6 Blockchain
  • 8.7 Cybersecurity
  • 8.8 Other Technologies

9 Global IT Services Market, By End User

  • 9.1 Introduction
  • 9.2 Healthcare
  • 9.3 Retail
  • 9.4 Financial Services
  • 9.5 Manufacturing
  • 9.6 Telecommunications
  • 9.7 Government
  • 9.8 Other End Users

10 Global IT Services Market, By Geography

  • 10.1 Introduction
  • 10.2 North America
    • 10.2.1 US
    • 10.2.2 Canada
    • 10.2.3 Mexico
  • 10.3 Europe
    • 10.3.1 Germany
    • 10.3.2 UK
    • 10.3.3 Italy
    • 10.3.4 France
    • 10.3.5 Spain
    • 10.3.6 Rest of Europe
  • 10.4 Asia Pacific
    • 10.4.1 Japan
    • 10.4.2 China
    • 10.4.3 India
    • 10.4.4 Australia
    • 10.4.5 New Zealand
    • 10.4.6 South Korea
    • 10.4.7 Rest of Asia Pacific
  • 10.5 South America
    • 10.5.1 Argentina
    • 10.5.2 Brazil
    • 10.5.3 Chile
    • 10.5.4 Rest of South America
  • 10.6 Middle East & Africa
    • 10.6.1 Saudi Arabia
    • 10.6.2 UAE
    • 10.6.3 Qatar
    • 10.6.4 South Africa
    • 10.6.5 Rest of Middle East & Africa

11 Key Developments

  • 11.1 Agreements, Partnerships, Collaborations and Joint Ventures
  • 11.2 Acquisitions & Mergers
  • 11.3 New Product Launch
  • 11.4 Expansions
  • 11.5 Other Key Strategies

12 Company Profiling

  • 12.1 Accenture
  • 12.2 IBM Corporation
  • 12.3 Tata Consultancy Services (TCS)
  • 12.4 Infosys Limited
  • 12.5 Cognizant Technology Solutions
  • 12.6 Hewlett Packard Enterprise (HPE)
  • 12.7 Capgemini SE
  • 12.8 Wipro Limited
  • 12.9 DXC Technology
  • 12.10 Oracle Corporation
  • 12.11 SAP SE
  • 12.12 Fujitsu Limited
  • 12.13 Tech Mahindra Limited
  • 12.14 Huawei Technologies Co., Ltd.
  • 12.15 Dell Technologies
  • 12.16 HCL Technologies
  • 12.17 Skyhigh Security
  • 12.18 Microsoft Corporation
  • 12.19 Amazon Web Services (AWS)
  • 12.20 Google Cloud

List of Tables

  • Table 1 Global IT Services Market Outlook, By Region (2022-2030) ($MN)
  • Table 2 Global IT Services Market Outlook, By Service Type (2022-2030) ($MN)
  • Table 3 Global IT Services Market Outlook, By Managed Services (2022-2030) ($MN)
  • Table 4 Global IT Services Market Outlook, By Consulting (2022-2030) ($MN)
  • Table 5 Global IT Services Market Outlook, By System Integration (2022-2030) ($MN)
  • Table 6 Global IT Services Market Outlook, By Application Services (2022-2030) ($MN)
  • Table 7 Global IT Services Market Outlook, By Outsourcing Services (2022-2030) ($MN)
  • Table 8 Global IT Services Market Outlook, By Other Service Types (2022-2030) ($MN)
  • Table 9 Global IT Services Market Outlook, By Deployment Type (2022-2030) ($MN)
  • Table 10 Global IT Services Market Outlook, By On-Premises (2022-2030) ($MN)
  • Table 11 Global IT Services Market Outlook, By Cloud-Based (2022-2030) ($MN)
  • Table 12 Global IT Services Market Outlook, By Hybrid (2022-2030) ($MN)
  • Table 13 Global IT Services Market Outlook, By Distribution Channel (2022-2030) ($MN)
  • Table 14 Global IT Services Market Outlook, By Direct Sales (2022-2030) ($MN)
  • Table 15 Global IT Services Market Outlook, By System Integrators (2022-2030) ($MN)
  • Table 16 Global IT Services Market Outlook, By Managed Service Providers (MSPs) (2022-2030) ($MN)
  • Table 17 Global IT Services Market Outlook, By Value-Added Resellers (VARs) (2022-2030) ($MN)
  • Table 18 Global IT Services Market Outlook, By Technology (2022-2030) ($MN)
  • Table 19 Global IT Services Market Outlook, By Artificial Intelligence (2022-2030) ($MN)
  • Table 20 Global IT Services Market Outlook, By Machine Learning (2022-2030) ($MN)
  • Table 21 Global IT Services Market Outlook, By Big Data and Analytics (2022-2030) ($MN)
  • Table 22 Global IT Services Market Outlook, By Internet of Things (IoT) (2022-2030) ($MN)
  • Table 23 Global IT Services Market Outlook, By Blockchain (2022-2030) ($MN)
  • Table 24 Global IT Services Market Outlook, By Cybersecurity (2022-2030) ($MN)
  • Table 25 Global IT Services Market Outlook, By Other Technologies (2022-2030) ($MN)
  • Table 26 Global IT Services Market Outlook, By End User (2022-2030) ($MN)
  • Table 27 Global IT Services Market Outlook, By Healthcare (2022-2030) ($MN)
  • Table 28 Global IT Services Market Outlook, By Retail (2022-2030) ($MN)
  • Table 29 Global IT Services Market Outlook, By Financial Services (2022-2030) ($MN)
  • Table 30 Global IT Services Market Outlook, By Manufacturing (2022-2030) ($MN)
  • Table 31 Global IT Services Market Outlook, By Telecommunications (2022-2030) ($MN)
  • Table 32 Global IT Services Market Outlook, By Government (2022-2030) ($MN)
  • Table 33 Global IT Services Market Outlook, By Other End Users (2022-2030) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.