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市场调查报告书
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1744593

2032 年知识流程外包市场预测：按服务类型、组织规模、交付模式、最终用户和地区进行的全球分析

Knowledge Process Outsourcing Market Forecasts to 2032 - Global Analysis By Service Type, Organization Size, Delivery Model, End User, and By Geography
出版日期: | 出版商: Stratistics Market Research Consulting | 英文 200+ Pages | 商品交期: 2-3个工作天内

价格

根据 Stratistics MRC 的预测，全球知识流程外包市场规模预计在 2025 年达到 799 亿美元，到 2032 年将达到 2,576 亿美元，预测期内的复合年增长率为 18.2%。

知识流程外包 (KPO) 是指与外部专家或公司签订合同，以处理高价值、密集型业务的做法。 KPO 管理诸如财务咨询、数据分析、法律服务和研究等专业业务。合格的专家提供策略指导和洞见，帮助企业降低成本、提高生产力，并获得用于创新和决策的前沿知识。

根据美国劳工统计局的数据，截至 2023 年，专业和商业服务业（包括法律、金融和咨询服务等外包知识工作）将在美国僱用超过 2,100 万人。

数据主导决策的兴起

数据主导决策的激增是知识流程外包 (KPO) 市场的关键驱动力。企业正转向复杂的数据分析进行策略决策，这需要 KPO 提供者提供的专业知识。利用先进的分析工具和专业知识，企业可以从海量资料集中获得切实可行的洞察，从而提高业务效率和竞争优势。此外，各行各业数据量的不断增长也推动了对能够提供高价值密集型服务的外部合作伙伴的需求，从而刺激了市场的扩张。

复杂的知识移转与沟通障碍

在客户和外包合作伙伴之间传递复杂的领域知识极具挑战性，常常导致误解、延误和服务品质低落。此外，语言、文化和时区的差异可能会阻碍无缝协作，并影响计划成果。此外，知识产权外洩风险和资料隐私问题进一步加剧了知识传递的复杂性。这些障碍需要完善的沟通通讯协定和全面的培训，这可能会增加营运成本，并减缓新计画的推出进程。

将人工智慧和自动化融入KPO

透过采用人工智慧主导的工具，KPO 供应商可以自动化日常业务，提高资料处理准确性，并大规模产生预测洞察。这种技术转变将缩短交付时间，提升服务质量，并承接更复杂的知识型计划。此外，人工智慧的整合将使 KPO 公司能够提供高级分析、认知自动化和机器学习等创新解决方案，使其成为寻求数位转型和卓越营运的客户的策略合作伙伴。

竞争和定价压力日益加剧

日益激烈的竞争和价格压力对KPO市场构成了重大威胁。随着越来越多的服务提供者进入该行业，客户受益于更广泛的选择，从而导致价格战愈演愈烈，利润率不断收窄。此外，现有企业可能会发现其资源紧张，因为他们必须不断创新和投资，以创造差异化服务。此外，客户（尤其是商品化服务）的激烈降价协商要求KPO公司在成本效益和服务品质之间取得平衡，以维持盈利和市场占有率。

COVID-19的影响：

新冠疫情对KPO市场产生了重大影响，加速了远距办公和数位化转型的转变。企业面临业务中断，不得不将知识密集型业务外包以维持业务永续营运连续性。随着企业适应新的市场现实，对数位解决方案、数据分析和自动化的需求激增。然而，远距业务也带来了劳动力管理和资料安全等挑战。整体而言，疫情提升了灵活、技术主导的KPO服务的价值，并塑造了产业的长期趋势。

预计大型企业板块在预测期内将占据最大份额

预计大型企业细分市场将在预测期内占据最大市场占有率。大型企业通常需要处理大量复杂数据，并需要专业知识服务来支援其策略目标。他们拥有雄厚的财力，可以投资于高价值的KPO解决方案，例如进阶分析、法律研究和研发外包。此外，大型企业更倾向于采用全球外包模式来优化成本并获得多元化的人才库，从而维持跨领域和跨地区的KPO服务需求。

预计近岸部分在预测期内将达到最高的复合年增长率。

预计近岸市场将在预测期内实现最高成长率。近岸外包具有诸多优势，例如文化亲和性、时区相似性、沟通便利性，进而简化计划管理与协作。此外，越来越多的公司正在寻求近岸合作伙伴，以降低地缘政治不确定性带来的风险并确保业务永续营运连续性。近岸地区（尤其是拉丁美洲和东欧） IT基础设施和技术熟练劳动力的崛起，进一步促进了该市场的快速扩张。

比最大的地区

预计亚太地区将在预测期内占据最大的市场占有率。这一优势得益于其拥有充足、高技能且成本高效的劳动力，尤其是在印度和菲律宾等国家。这些国家拥有强大的教育体系、较高的英语水平以及优惠的政府政策，吸引了许多全球外包交易。此外，快速的数位转型和技术基础设施投资的不断增加，进一步增强了该地区向全球客户提供高价值知识服务的能力。

复合年增长率最高的地区：

预计北美将在预测期内实现最高的复合年增长率。该地区的成长得益于医疗保健、金融和IT等关键产业对人工智慧、机器学习和自动化等先进技术的早期应用。此外，随着企业专注于精简业务和管理合规性，对专业化和高价值外包解决方案的需求持续成长。创新主导企业的存在和强有力的法规环境进一步推动了北美KPO服务的快速扩张。

免费客製化服务：

订阅此报告的客户可享有以下免费自订选项之一：

  • 公司简介
    • 全面分析其他市场参与者（最多 3 家公司）
    • 主要企业的SWOT分析（最多3家公司）
  • 地理细分
    • 根据客户兴趣对主要国家市场进行估计、预测和复合年增长率（註：基于可行性检查）
  • 竞争基准化分析
    • 根据产品系列、地理分布和策略联盟对主要企业基准化分析

目录

第一章执行摘要

第二章 前言

  • 概述
  • 相关利益者
  • 研究范围
  • 调查方法
    • 资料探勘
    • 数据分析
    • 数据检验
    • 研究途径
  • 研究材料

第三章市场走势分析

  • 驱动程式
  • 限制因素
  • 机会
  • 威胁
  • 最终用户分析
  • 新兴市场
  • COVID-19的影响

第四章 波特五力分析

  • 供应商的议价能力
  • 买家的议价能力
  • 替代品的威胁
  • 新进入者的威胁
  • 竞争对手之间的竞争

5. 全球知识流程外包市场（依服务类型）

  • 分析与市场研究
  • 法律流程外包（LPO）
  • 财务流程外包（FPO）
  • 研发外包
  • 工程和设计服务
  • 出版外包
  • 智慧财产权（IP）服务
  • 其他服务类型

6. 全球知识流程外包市场（依组织规模）

  • 小型企业
  • 大公司

7. 全球知识流程外包市场（依交付模式）

  • 海上
  • 近岸
  • 陆上

8. 全球知识流程外包市场（依最终使用者）

  • 银行、金融服务和保险（BFSI）
  • 医疗保健和医学
  • 资讯科技（IT）和通讯
  • 製造业
  • 零售和消费品
  • 能源和公共产业
  • 媒体和娱乐
  • 其他最终用户

9. 全球知识流程外包市场（按地区）

  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥
  • 欧洲
    • 德国
    • 英国
    • 义大利
    • 法国
    • 西班牙
    • 其他欧洲国家
  • 亚太地区
    • 日本
    • 中国
    • 印度
    • 澳洲
    • 纽西兰
    • 韩国
    • 其他亚太地区
  • 南美洲
    • 阿根廷
    • 巴西
    • 智利
    • 南美洲其他地区
  • 中东和非洲
    • 沙乌地阿拉伯
    • 阿拉伯聯合大公国
    • 卡达
    • 南非
    • 其他中东和非洲地区

第十章 重大进展

  • 协议、伙伴关係、合作和合资企业
  • 收购与合併
  • 新产品发布
  • 业务扩展
  • 其他关键策略

第十一章 公司概况

  • Accenture PLC
  • Genpact Limited
  • Wipro Limited
  • IBM（International Business Machines Corporation）
  • EXL Service Holdings, Inc.
  • HCL Technologies Limited
  • Infosys Limited
  • Tata Consultancy Services Limited（TCS）
  • WNS Global Services
  • Capgemini SE
  • Cognizant Technology Solutions Corporation
  • Moody's Corporation
  • McKinsey & Company
  • Mphasis
  • RR Donnelley & Sons Company
  • Firstsource Solutions Limited
  • Evalueserve
  • Mu Sigma
Product Code: SMRC29641

According to Stratistics MRC, the Global Knowledge Process Outsourcing Market is accounted for $79.9 billion in 2025 and is expected to reach $257.6 billion by 2032 growing at a CAGR of 18.2% during the forecast period. Knowledge Process Outsourcing (KPO) is the practice of contracting with outside professionals or businesses to handle high-value, knowledge-intensive work. KPO manages specialized tasks like financial advice, data analysis, legal services, and research. It uses qualified experts to provide strategic guidance and insights, assisting businesses in cutting expenses, increasing productivity, and gaining access to cutting-edge knowledge for innovation and decision-making.

According to data from the U.S. Bureau of Labor Statistics, the professional and business services sector-this includes outsourced knowledge work like legal, financial, and consulting services-employed over 21 million people in the United States as of 2023.

Market Dynamics:

Driver:

Rise in data-driven decision-making

The surge in data-driven decision-making is a pivotal driver for the knowledge process outsourcing (KPO) market. Organizations increasingly rely on complex data analytics to inform strategic decisions, necessitating specialized expertise that KPO providers offer. By leveraging advanced analytical tools and domain experts, businesses can extract actionable insights from vast data sets, improving operational efficiency and competitive positioning. Furthermore, the growing volume of data across industries amplifies the need for external partners capable of delivering high-value, knowledge-intensive services, thus fueling market expansion.

Restraint:

Complex knowledge transfer and communication barriers

Transferring intricate domain knowledge between clients and outsourcing partners can be challenging, often leading to misunderstandings, delays, and reduced service quality. Additionally, differences in language, culture, and time zones can hinder seamless collaboration, impacting project outcomes. Moreover, the risk of intellectual property leakage and data privacy concerns further complicate knowledge transfer. These barriers necessitate robust communication protocols and comprehensive training, which can increase operational costs and slow down the onboarding process for new projects.

Opportunity:

Integration of AI and automation in KPO

By adopting AI-driven tools, KPO providers can automate routine tasks, enhance data processing accuracy, and generate predictive insights at scale. This technological shift enables faster turnaround times, improved service quality, and the ability to handle more complex knowledge-based projects. Additionally, AI integration allows KPO firms to offer innovative solutions such as advanced analytics, cognitive automation, and machine learning, positioning themselves as strategic partners for clients seeking digital transformation and operational excellence.

Threat:

Increased competition and price pressure

Increased competition and price pressure pose significant threats to the KPO market. As more service providers enter the industry, clients benefit from a wider array of choices, leading to intense price competition and shrinking profit margins. Furthermore, established players must continuously innovate and invest in technology to differentiate their offerings, which can strain resources. Additionally, clients may negotiate aggressively for lower rates, especially for commoditized services, compelling KPO firms to balance cost efficiency with service quality to maintain profitability and market share.

Covid-19 Impact:

The Covid-19 pandemic had a profound impact on the KPO market, accelerating the shift toward remote work and digital transformation. Organizations faced operational disruptions, prompting them to outsource more knowledge-intensive tasks to maintain business continuity. The demand for digital solutions, data analytics, and automation surged as companies adapted to new market realities. However, challenges such as workforce management and data security emerged due to remote operations. Overall, the pandemic reinforced the value of flexible, technology-driven KPO services, shaping long-term industry trends.

The large enterprises segment is expected to be the largest during the forecast period

The large enterprises segment is expected to account for the largest market share during the forecast period. Large organizations typically handle vast volumes of complex data and require specialized knowledge services to support their strategic objectives. They possess the financial resources to invest in high-value KPO solutions, including advanced analytics, legal research, and R&D outsourcing. Furthermore, large enterprises are more likely to adopt global outsourcing models to optimize costs and access diverse talent pools, driving sustained demand for KPO services across multiple domains and geographies.

The nearshore segment is expected to have the highest CAGR during the forecast period

Over the forecast period, the nearshore segment is predicted to witness the highest growth rate. Nearshore outsourcing offers advantages such as cultural affinity, similar time zones, and easier communication, which streamline project management and collaboration. Additionally, companies are increasingly seeking nearshore partners to mitigate risks associated with geopolitical uncertainties and to ensure business continuity. The growing IT infrastructure and skilled workforce in nearshore regions, particularly in Latin America and Eastern Europe, further contribute to the segment's rapid expansion.

Region with largest share:

During the forecast period, the Asia Pacific region is expected to hold the largest market share. This dominance is attributed to the region's abundant, highly skilled, and cost-effective workforce, particularly in countries like India and the Philippines. These nations offer robust educational systems, English proficiency, and favorable government policies that attract global outsourcing contracts. Moreover, the rapid digital transformation and increasing investment in technology infrastructure further enhance the region's capacity to deliver high-value knowledge services to clients worldwide.

Region with highest CAGR:

Over the forecast period, the North America region is anticipated to exhibit the highest CAGR. The region's growth is driven by the early adoption of advanced technologies such as AI, machine learning, and automation across key industries like healthcare, finance, and IT. Furthermore, the demand for specialized, high-value outsourcing solutions continues to rise as organizations focus on streamlining operations and compliance management. The presence of innovation-driven enterprises and a strong regulatory environment further supports the rapid expansion of KPO services in North America.

Key players in the market

Some of the key players in Knowledge Process Outsourcing Market include Accenture PLC, Genpact Limited, Wipro Limited, IBM (International Business Machines Corporation), EXL Service Holdings, Inc., HCL Technologies Limited, Infosys Limited, Tata Consultancy Services Limited (TCS), WNS Global Services, Capgemini SE, Cognizant Technology Solutions Corporation, Moody's Corporation, McKinsey & Company, Mphasis, RR Donnelley & Sons Company, Firstsource Solutions Limited, Evalueserve and Mu Sigma.

Key Developments:

In March 2025, Wipro Limited, a leading technology services and consulting company announced that it has won a £500 million, 10-year strategic deal with Phoenix Group, the UK's largest long-term savings and retirement business. The project is designed to deliver life and pension business administration for the ReAssure business and accelerate Phoenix Group's operational transformation.

In February 2025, Cognizant announced a three-year strategic partnership with Upsource by Solutions, a distinguished BPO company in Saudi Arabia. This collaboration aims to enhance operational efficiencies and strive for exceptional customer satisfaction for clients in the region by providing advanced AI and automation technologies.

Service Types Covered:

  • Analytics & Market Research
  • Legal Process Outsourcing (LPO)
  • Financial Process Outsourcing (FPO)
  • Research & Development (R&D) Outsourcing
  • Engineering & Design Services
  • Publishing Outsourcing
  • Intellectual Property (IP) Services
  • Other Service Types

Organization Sizes Covered:

  • Small and Medium Enterprises (SMEs)
  • Large Enterprises

Delivery Models Covered:

  • Offshore
  • Nearshore
  • Onshore

End Users Covered:

  • Banking, Financial Services, and Insurance (BFSI)
  • Healthcare and Pharmaceuticals
  • Information Technology (IT) and Telecom
  • Manufacturing
  • Retail and Consumer Goods
  • Energy and Utilities
  • Media and Entertainment
  • Other End Users

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • Italy
    • France
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Australia
    • New Zealand
    • South Korea
    • Rest of Asia Pacific
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2024, 2025, 2026, 2028, and 2032
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

  • Company Profiling
    • Comprehensive profiling of additional market players (up to 3)
    • SWOT Analysis of key players (up to 3)
  • Regional Segmentation
    • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
  • Competitive Benchmarking
    • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

  • 2.1 Abstract
  • 2.2 Stake Holders
  • 2.3 Research Scope
  • 2.4 Research Methodology
    • 2.4.1 Data Mining
    • 2.4.2 Data Analysis
    • 2.4.3 Data Validation
    • 2.4.4 Research Approach
  • 2.5 Research Sources
    • 2.5.1 Primary Research Sources
    • 2.5.2 Secondary Research Sources
    • 2.5.3 Assumptions

3 Market Trend Analysis

  • 3.1 Introduction
  • 3.2 Drivers
  • 3.3 Restraints
  • 3.4 Opportunities
  • 3.5 Threats
  • 3.6 End User Analysis
  • 3.7 Emerging Markets
  • 3.8 Impact of Covid-19

4 Porters Five Force Analysis

  • 4.1 Bargaining power of suppliers
  • 4.2 Bargaining power of buyers
  • 4.3 Threat of substitutes
  • 4.4 Threat of new entrants
  • 4.5 Competitive rivalry

5 Global Knowledge Process Outsourcing Market, By Service Type

  • 5.1 Introduction
  • 5.2 Analytics & Market Research
  • 5.3 Legal Process Outsourcing (LPO)
  • 5.4 Financial Process Outsourcing (FPO)
  • 5.5 Research & Development (R&D) Outsourcing
  • 5.6 Engineering & Design Services
  • 5.7 Publishing Outsourcing
  • 5.8 Intellectual Property (IP) Services
  • 5.9 Other Service Types

6 Global Knowledge Process Outsourcing Market, By Organization Size

  • 6.1 Introduction
  • 6.2 Small and Medium Enterprises (SMEs)
  • 6.3 Large Enterprises

7 Global Knowledge Process Outsourcing Market, By Delivery Model

  • 7.1 Introduction
  • 7.2 Offshore
  • 7.3 Nearshore
  • 7.4 Onshore

8 Global Knowledge Process Outsourcing Market, By End User

  • 8.1 Introduction
  • 8.2 Banking, Financial Services, and Insurance (BFSI)
  • 8.3 Healthcare and Pharmaceuticals
  • 8.4 Information Technology (IT) and Telecom
  • 8.5 Manufacturing
  • 8.6 Retail and Consumer Goods
  • 8.7 Energy and Utilities
  • 8.8 Media and Entertainment
  • 8.9 Other End Users

9 Global Knowledge Process Outsourcing Market, By Geography

  • 9.1 Introduction
  • 9.2 North America
    • 9.2.1 US
    • 9.2.2 Canada
    • 9.2.3 Mexico
  • 9.3 Europe
    • 9.3.1 Germany
    • 9.3.2 UK
    • 9.3.3 Italy
    • 9.3.4 France
    • 9.3.5 Spain
    • 9.3.6 Rest of Europe
  • 9.4 Asia Pacific
    • 9.4.1 Japan
    • 9.4.2 China
    • 9.4.3 India
    • 9.4.4 Australia
    • 9.4.5 New Zealand
    • 9.4.6 South Korea
    • 9.4.7 Rest of Asia Pacific
  • 9.5 South America
    • 9.5.1 Argentina
    • 9.5.2 Brazil
    • 9.5.3 Chile
    • 9.5.4 Rest of South America
  • 9.6 Middle East & Africa
    • 9.6.1 Saudi Arabia
    • 9.6.2 UAE
    • 9.6.3 Qatar
    • 9.6.4 South Africa
    • 9.6.5 Rest of Middle East & Africa

10 Key Developments

  • 10.1 Agreements, Partnerships, Collaborations and Joint Ventures
  • 10.2 Acquisitions & Mergers
  • 10.3 New Product Launch
  • 10.4 Expansions
  • 10.5 Other Key Strategies

11 Company Profiling

  • 11.1 Accenture PLC
  • 11.2 Genpact Limited
  • 11.3 Wipro Limited
  • 11.4 IBM (International Business Machines Corporation)
  • 11.5 EXL Service Holdings, Inc.
  • 11.6 HCL Technologies Limited
  • 11.7 Infosys Limited
  • 11.8 Tata Consultancy Services Limited (TCS)
  • 11.9 WNS Global Services
  • 11.10 Capgemini SE
  • 11.11 Cognizant Technology Solutions Corporation
  • 11.12 Moody's Corporation
  • 11.13 McKinsey & Company
  • 11.14 Mphasis
  • 11.15 RR Donnelley & Sons Company
  • 11.16 Firstsource Solutions Limited
  • 11.17 Evalueserve
  • 11.18 Mu Sigma

List of Tables

  • Table 1 Global Knowledge Process Outsourcing Market Outlook, By Region (2024-2032) ($MN)
  • Table 2 Global Knowledge Process Outsourcing Market Outlook, By Service Type (2024-2032) ($MN)
  • Table 3 Global Knowledge Process Outsourcing Market Outlook, By Analytics & Market Research (2024-2032) ($MN)
  • Table 4 Global Knowledge Process Outsourcing Market Outlook, By Legal Process Outsourcing (LPO) (2024-2032) ($MN)
  • Table 5 Global Knowledge Process Outsourcing Market Outlook, By Financial Process Outsourcing (FPO) (2024-2032) ($MN)
  • Table 6 Global Knowledge Process Outsourcing Market Outlook, By Research & Development (R&D) Outsourcing (2024-2032) ($MN)
  • Table 7 Global Knowledge Process Outsourcing Market Outlook, By Engineering & Design Services (2024-2032) ($MN)
  • Table 8 Global Knowledge Process Outsourcing Market Outlook, By Publishing Outsourcing (2024-2032) ($MN)
  • Table 9 Global Knowledge Process Outsourcing Market Outlook, By Intellectual Property (IP) Services (2024-2032) ($MN)
  • Table 10 Global Knowledge Process Outsourcing Market Outlook, By Other Service Types (2024-2032) ($MN)
  • Table 11 Global Knowledge Process Outsourcing Market Outlook, By Organization Size (2024-2032) ($MN)
  • Table 12 Global Knowledge Process Outsourcing Market Outlook, By Small and Medium Enterprises (SMEs) (2024-2032) ($MN)
  • Table 13 Global Knowledge Process Outsourcing Market Outlook, By Large Enterprises (2024-2032) ($MN)
  • Table 14 Global Knowledge Process Outsourcing Market Outlook, By Delivery Model (2024-2032) ($MN)
  • Table 15 Global Knowledge Process Outsourcing Market Outlook, By Offshore (2024-2032) ($MN)
  • Table 16 Global Knowledge Process Outsourcing Market Outlook, By Nearshore (2024-2032) ($MN)
  • Table 17 Global Knowledge Process Outsourcing Market Outlook, By Onshore (2024-2032) ($MN)
  • Table 18 Global Knowledge Process Outsourcing Market Outlook, By End User (2024-2032) ($MN)
  • Table 19 Global Knowledge Process Outsourcing Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2024-2032) ($MN)
  • Table 20 Global Knowledge Process Outsourcing Market Outlook, By Healthcare and Pharmaceuticals (2024-2032) ($MN)
  • Table 21 Global Knowledge Process Outsourcing Market Outlook, By Information Technology (IT) and Telecom (2024-2032) ($MN)
  • Table 22 Global Knowledge Process Outsourcing Market Outlook, By Manufacturing (2024-2032) ($MN)
  • Table 23 Global Knowledge Process Outsourcing Market Outlook, By Retail and Consumer Goods (2024-2032) ($MN)
  • Table 24 Global Knowledge Process Outsourcing Market Outlook, By Energy and Utilities (2024-2032) ($MN)
  • Table 25 Global Knowledge Process Outsourcing Market Outlook, By Media and Entertainment (2024-2032) ($MN)
  • Table 26 Global Knowledge Process Outsourcing Market Outlook, By Other End Users (2024-2032) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.