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市场调查报告书
商品编码
1744633
2032 年託管服务市场预测:按服务类型、组织规模、部署模式、最终用户和地区进行的全球分析Managed Services Market Forecasts to 2032 - Global Analysis By Service Type, Organization Size, Deployment Mode, End User and By Geography |
根据 Stratistics MRC 的数据,全球託管服务市场预计在 2025 年达到 389,365 亿美元,预计到 2032 年将达到 1,107,090 亿美元,预测期内的复合年增长率为 16.1%。
託管服务供应商(MSP)。这些服务通常包括帮助台支援、云端管理、网路安全、网路监控、资料备份等。 MSP 主动监督和维护组织的IT基础设施,确保其有效性、安全性和效能,同时最大限度地减少停机时间。凭藉专家协助和固定成本,这种策略使公司能够专注于其核心竞争力。託管服务通常以订阅方式提供,提供扩充性的解决方案,以满足公司独特的技术需求和目标。
日益增长的IT复杂性与数位转型
随着企业采用新技术,管理复杂多元的IT环境变得越来越具有挑战性。託管服务透过提供专家协助管理复杂的基础设施,确保营运平稳进行。託管服务供应商提供数位转型所需的可扩展、安全且高效的IT解决方案。为了降低营运风险并专注于核心业务,企业正在寻求IT职能外包。 IT转型趋势和日益复杂的环境推动了全球向託管服务的转变。
对资料安全和管理的担忧
公司通常不愿意向外部服务供应商提供敏感资讯。这种顾虑源于对资料外洩、未授权存取以及违规的担忧。企业也担心失去对其IT基础设施的控制权和可见性。 HIPAA和GDPR等法律规范使得外包决策更加困难。因此,可靠性问题阻碍或延迟了託管服务的采用。
小型企业成长和混合云端采用
中小企业越来越多地采用混合云端模式来平衡IT基础设施的管理、安全性和灵活性。混合云端的日益普及推动了对託管服务的需求,这些服务可确保本地和云端环境的顺利整合、维护和最佳化。託管服务供应商提供的可扩展、客製化协助可以帮助中小企业有效利用混合云端的优势。因此,中小企业和混合云端的日益普及推动了託管服务市场的显着成长。随着整个企业数位转型的加速,预计这一趋势将持续下去。
激烈的市场竞争与价格压力
服务供应商常常被迫削减成本以保持竞争力,这会导致用于品质和创新的资金减少。小型企业的竞争更加激烈,导致多元化下降和市场整合加剧。价格战会将竞标从创造价值转移到降低成本,进而影响服务交付。此外,频繁竞标以获取合约可能会导致服务模式不可持续。这些因素削弱了市场稳定性,阻碍了持续扩张。
COVID-19的影响
新冠疫情加速了各行各业的数位转型,对託管服务市场产生了重大影响。随着企业转向远距办公,对云端服务、网路安全和IT支援的需求激增。託管服务供应商(MSP) 迅速调整,以支援业务永续营运、远端基础设施和资料安全。然而,一些部门面临预算限制,新契约暂时停滞。整体而言,这场危机凸显了强大IT系统的重要性,并随着数位化业务和对远端技术的依赖程度不断提升,提升了MSP的长期成长前景。
预计行动化运营服务领域将成为预测期内最大的细分市场
预计在预测期内,行动化运营服务)细分市场将占据最大市场占有率,该细分市场提供全面的解决方案,有效管理企业行动装置。 MMS 透过精简的设备生命週期管理,帮助企业降低营运成本并提高员工生产力。行动技术和 BYOD 策略的日益普及确保了行动终端的安全性和合规性,从而推动了 MMS 的需求。此外,MMS 提供者提供即时支援和分析,从而实现主动管理和最佳化。此细分市场的成长将支持企业应对复杂的行动环境,从而促进整体市场扩张。
能源和公共行业预计将在预测期内实现最高复合年增长率
预计能源和公共领域将在预测期内实现最高成长,这得益于老化基础设施的现代化改造和业务效率的提升。不断增长的能源需求和向可再生能源的转变需要託管服务透过先进的监控和分析技术提供强大的IT支援。这些服务可协助企业确保关键系统的合规性、资料安全和灾害復原。此外,智慧电网和物联网设备的整合正在推动对託管网路安全和网路管理的需求。因此,该行业的数位转型需求正在显着推动託管服务市场的成长。
在预测期内,亚太地区预计将占据最大的市场占有率,这得益于印度、中国和东南亚等新兴经济体的数位转型倡议。中小企业正在采用託管服务来提高IT敏捷性并降低资本支出。云端运算应用的激增、物联网整合以及日益增长的网路安全担忧是主要的成长成长要素。儘管面临基础设施差异化等挑战,但该地区正受益于互联网普及率的提高以及政府对技术升级的支持,使其成为一个充满活力且快速增长的託管IT服务市场。
在预测期内,由于IT复杂性不断上升以及对云端基础方案的需求不断增长,北美预计将实现最高的复合年增长率。越来越多的企业将IT业务外包,以降低成本并提高业务效率。医疗保健、金融和零售等关键产业正在利用託管服务进行网路安全、资料管理和网路监控。人工智慧和自动化等新兴技术正在推动市场成长。全球主要服务供应商的存在和成熟的IT基础设施进一步增强了北美在该领域的主导地位。
According to Stratistics MRC, the Global Managed Services Market is accounted for $389.365 billion in 2025 and is expected to reach $1107.09 billion by 2032 growing at a CAGR of 16.1% during the forecast period. Outsourcing specific IT tasks and responsibilities to a third-party provider, referred to as a Managed Services Provider (MSP), is referred to as managed services. These services frequently consist of helpdesk support, cloud management, cybersecurity, network monitoring, and data backup. MSPs actively oversee and maintain an organization's IT infrastructure, guaranteeing effectiveness, security, and performance while minimising downtime. With the help of professional assistance and fixed expenses, this strategy enables companies to concentrate on their core competencies. Usually provided on a subscription basis, managed services provide scalable solutions that are adapted to the unique technological requirements and objectives of the company.
Increasing IT complexity & digital transformation
Managing complex and varied IT environments gets more difficult as businesses embrace new technology. Managed services guarantee smooth operations by offering professional assistance in managing complicated infrastructure. Managed service providers provide the scalable, secure, and effective IT solutions that are required by digital transformation. In order to lower operational risks and concentrate on core business operations, companies seek to outsource IT functions. Global demand for managed services is generally being driven by trends in IT transformation and increasing complexity.
Concerns over data security & control
Companies frequently hesitate to give sensitive information to outside service providers. Hesitancy is brought on by worries about data breaches, illegal access, and compliance infractions. Organisations are also concerned about losing control and visibility over their IT infrastructure. Regulatory frameworks like HIPAA and GDPR make outsourcing decisions even more difficult. Consequently, the adoption of managed services is hindered or delayed by trust difficulties.
Growth of SMEs & hybrid cloud adoption
Hybrid cloud models are being adopted by SMEs more frequently in an effort to balance control over their IT infrastructure, security, and flexibility. The demand for managed services to guarantee smooth integration, upkeep, and optimisation across on-premises and cloud environments is fuelled by the growing popularity of hybrid clouds. Scalable, customised assistance from managed service providers enables SMEs to effectively take advantage of hybrid cloud advantages. As a result, the market for managed services is greatly advancing due to the growth of SMEs and hybrid cloud usage. As digital transformation speeds up across businesses, this tendency is anticipated to continue.
Intense market competition & price pressure
Service providers frequently have to cut their costs in order to remain competitive, which might result in less money being spent on quality and innovation. Smaller businesses find it difficult to compete, which results in less diversity and market consolidation. Price wars have the potential to affect service delivery by reorienting attention from value creation to cost reduction. Furthermore, underbidding frequently to secure contracts may result in service models that are not sustainable. All things considered, these elements weaken market stability and impede sustained expansion.
Covid-19 Impact
The COVID-19 pandemic significantly impacted the managed services market by accelerating digital transformation across industries. As businesses shifted to remote work, demand for cloud services, cybersecurity, and IT support surged. Managed service providers (MSPs) adapted quickly to support business continuity, remote infrastructure, and data security. However, some sectors faced budget constraints, temporarily slowing new contracts. Overall, the crisis highlighted the importance of robust IT systems, boosting long-term growth prospects for MSPs amid increasing reliance on digital operations and remote technologies.
The managed mobility services segment is expected to be the largest during the forecast period
The managed mobility services segment is expected to account for the largest market share during the forecast period by offering comprehensive solutions to manage enterprise mobile devices efficiently. MMS helps organizations reduce operational costs and improve workforce productivity through streamlined device lifecycle management. The increasing adoption of mobile technologies and BYOD policies drives demand for MMS, ensuring security and compliance across mobile endpoints. Additionally, MMS providers offer real-time support and analytics, enabling proactive management and optimization. This segment's growth supports businesses in navigating the complexities of mobile environments, fuelling overall market expansion.
The energy and utilities segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the energy and utilities segment is predicted to witness the highest growth rate, due to modernize aging infrastructure and improve operational efficiency. Rising energy demands and the shift toward renewable sources require robust IT support, which managed services provide through advanced monitoring and analytics. These services help companies ensure regulatory compliance, data security, and disaster recovery in critical systems. Additionally, the integration of smart grids and IoT devices is driving demand for managed cybersecurity and network management. As a result, the segment's digital transformation needs are significantly propelling growth in the managed services market.
During the forecast period, the Asia Pacific region is expected to hold the largest market share by digital transformation initiatives across emerging economies like India, China, and Southeast Asia. Small and medium enterprises (SMEs) are adopting managed services to improve IT agility and reduce capital expenditure. The surge in cloud adoption, IoT integration, and increasing cybersecurity concerns are key growth drivers. Despite challenges like infrastructure variability, the region benefits from growing internet penetration and government support for technology upgrades, positioning it as a dynamic and fast-growing market in managed IT services.
Over the forecast period, the North America region is anticipated to exhibit the highest CAGR by increasing IT complexity and growing demand for cloud-based solutions. Businesses are increasingly outsourcing IT operations to reduce costs and enhance operational efficiency. Key industries such as healthcare, finance, and retail are major adopters, leveraging managed services for cybersecurity, data management, and network monitoring. Advanced technologies like AI and automation are accelerating market growth. The presence of major global service providers and a mature IT infrastructure further fuels North America's dominance in this sector.
Key players in the market
Some of the key players profiled in the Managed Services Market include IBM Corporation, Accenture plc, Fujitsu Ltd., Cisco Systems, Inc., AT&T Inc., Hewlett Packard Enterprise (HPE), Tata Consultancy Services (TCS), Wipro Limited, Infosys Limited, DXC Technology, Cognizant Technology Solutions, Capgemini SE, Rackspace Technology, NTT Data Corporation, HCL Technologies, Unisys Corporation, Tech Mahindra and Ericsson.
In April 2025, Accenture formed joint venture with INFRONEER Holdings. It aims to tackle critical construction and infrastructure management challenges in Japan by leveraging advanced digital technologies, enhancing efficiency, sustainability, and innovation within the sector.
In May 2024, IBM expanded its collaboration with Innovative Solutions to offer Generative AI solutions, AI-infused managed security services, and an AI-infused observability platform via AWS Marketplace. This partnership aims to scale AI adoption among small businesses.
In April 2024, IBM announced its intent to acquire HashiCorp for $6.4 billion. The acquisition aims to enhance IBM's hybrid cloud capabilities and AI offerings, with a focus on infrastructure and security automation. The deal is expected to close by the end of 2024, pending regulatory approvals.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.