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市场调查报告书
商品编码
1766062

自助服务终端系统市场：2032 年预测 - 按产品类型、类型、技术、最终用户和地区进行分析

Self Service Terminals System Market Forecasts to 2032 - Global Analysis By Product Type, Type, Technology, End User and By Geography
出版日期: | 出版商: Stratistics Market Research Consulting | 英文 200+ Pages | 商品交期: 2-3个工作天内

价格

根据 Stratistics MRC 的数据，全球自助服务终端系统 (SSTS) 市场预计在 2025 年达到 49 亿美元，到 2032 年将达到 100 亿美元，预测期内的复合年增长率为 10.5%。

自助服务终端系统 (SSTS) 是一种自动化自助服务终端，可让使用者自行办理银行业务、票务和报到等业务。 SSTS 配备触控萤幕、支付模组和安全软体，可提高效率、减少等待时间并降低营运成本。 SSTS 广泛应用于机场、零售和饭店业，提供使用者友善的介面和强大的安全性，并透过在公共和商业场所提供便利的全天候服务，支援数位转型。

根据美国商务部的数据，大约 67% 的消费者更喜欢自助服务方式，以便更快完成交易，这表明消费者偏好发生了重大转变。

零售自动化的成长

零售自动化的蓬勃发展是自助结帐系统 (SSTS) 市场的主要驱动力。零售商越来越多地采用自助服务亭和自动结帐系统来提高业务效率。这种转变降低了人事费用，并透过最大限度地减少等待时间提升了客户体验。此外，为消费者提供更个人化和便利的购物体验的愿望也推动了这些系统的采用。这些系统能够管理库存并提供即时数据洞察，进一步提升了它们在零售领域的吸引力。整体而言，优化零售业务的动力是 SSTS 市场的主要驱动力。

网路安全和资料隐私问题

对网路安全和资料隐私的担忧是限制SSTS市场成长的主要因素。透过这些设备收集和处理敏感的客户资料会带来相当大的安全风险。资料外洩和网路攻击事件可能严重损害消费者信任，并导致巨额经济损失。此外，《一般资料保护规范》(GDPR)和《加州消费者隐私法案》(CCPA)等不断发展的法律规范对资料处理和隐私权提出了严格的要求。因此，解决这些重大问题对于市场持续扩张至关重要。

非接触式生物辨识身份验证集成

非接触式和生物辨识身分验证技术的整合为自助终端服务 (SSTS) 市场创造了巨大的机会。随着人们对卫生问题的日益关注，非接触式介面能够提供更安全、更引人入胜的使用者体验。脸部辨识和指纹扫描等生物辨识身分验证技术能够增强安全性并加快交易流程。对无缝安全使用者互动的需求正推动这些先进功能在自助终端服务 (SSTS) 中的应用。这项创新正在改变消费者与自助服务终端的互动方式，为市场成长开闢新的途径。

市场竞争激烈

SSTS 面临许多老牌企业和新兴参与企业的激烈竞争。激烈的竞争引发了价格战，挤压了製造商和服务提供者的利润空间。各公司不断投资研发，推出创新功能，进而营造出高度动态的市场环境。此外，从简单的支付亭到复杂的互动系统，各种解决方案的出现也加剧了竞争环境。市场参与企业面临的挑战是如何提供卓越的价值提案，并在这个拥挤的市场中保持竞争力。

COVID-19的影响：

新冠疫情对自助结帐系统 (SSTS) 市场产生了重大影响。其直接影响是，非接触式解决方案的需求激增，企业优先考虑能够最大程度减少肢体接触的技术。这加速了零售和快餐等行业自助结帐和自助点餐机的普及。疫情也凸显了自助结帐系统 (SSTS)远端系统管理和维护能力的重要性。总体而言，疫情凸显了自助提案系统 (SSTS) 在提高安全性和效率方面的价值，并对市场成长产生了长期正面影响。

预计预测期内自助服务终端市场规模最大

由于自助服务终端在各行各业的广泛应用，预计将在预测期内占据最大的市场占有率。这些多功能互动式设备提供从传播讯息到处理交易等各种功能。受持续技术进步的影响，自助服务终端变得越来越复杂，使用者使用体验也越来越便捷。由于在某些应用上具有成本效益，自助服务终端已成为传统服务模式的一种颇具吸引力的替代方案。

预计单功能自助服务终端部分在预测期内将实现最高的复合年增长率。

预计单功能自助服务终端细分市场将在预测期内达到最高成长率。由于成本低廉且易于部署，这些专用设备对有特定需求的企业极具吸引力。受支付亭和售票机等专用解决方案需求日益增长的推动，该细分市场正在快速扩张。受各类公共和商业机构对快速便捷的自助服务方案日益增长的需求推动，这类终端的普及也正在加速。

比最大的地区

由于中国和印度等国家都市化加快、可支配收入不断增长，预计亚太地区将在预测期内占据最大市场占有率。零售业的快速成长和公共基础设施计划的扩张正在推动该地区对SSTS的需求。在人口密集、交通繁忙的地区，对高效率服务的需求也推动着市场的成长。此外，政府大力推广智慧城市和数位支付的措施也进一步巩固了亚太地区的市场领导地位。

复合年增长率最高的地区：

预计北美将在预测期内实现最高的复合年增长率，这得益于各行各业早期广泛采用先进的自助服务技术。高人均技术支出以及大量关键市场创新者的存在，是推动这项加速的重要因素。后疫情时代对非接触式解决方案和生物识别的需求不断增长，进一步推动了市场扩张。此外，对数位支付和自动化服务的强大监管支持也为成长提供了有利环境。

免费客製化服务：

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  • 公司简介
    • 全面分析其他市场参与者（最多 3 家公司）
    • 主要企业的SWOT分析（最多3家公司）
  • 地理细分
    • 根据客户兴趣对主要国家市场进行估计、预测和复合年增长率（註：基于可行性检查）
  • 竞争基准化分析
    • 根据产品系列、地理分布和策略联盟对主要企业基准化分析

目录

第一章执行摘要

第 2 章 简介

  • 概述
  • 相关利益者
  • 分析范围
  • 分析方法
    • 资料探勘
    • 数据分析
    • 数据检验
    • 分析方法
  • 分析材料
    • 主要研究资料
    • 二手研究资讯来源
    • 先决条件

第三章市场走势分析

  • 介绍
  • 驱动程式
  • 限制因素
  • 市场机会
  • 威胁
  • 产品分析
  • 技术分析
  • 最终用户分析
  • 新兴市场
  • COVID-19的感染疾病

第四章 波特五力分析

  • 供应商的议价能力
  • 买家的议价能力
  • 替代产品的威胁
  • 新参与企业的威胁
  • 企业之间的竞争

第五章全球自助服务终端系统（SSTS）市场（依产品类型）

  • 自助服务终端
  • 行动自助服务终端
  • 自动提款机（ATM）
  • 销售点（POS）系统
  • 帐单支付终端

6. 全球自助服务终端系统 (SSTS) 市场类型

  • 单功能自助服务终端
  • 多功能自助服务终端

7. 全球自助服务终端系统 (SSTS) 市场（按技术）

  • 触控萤幕系统
  • 语音辨识系统
  • 生物识别系统
  • QR码扫描器
  • 近距离场通讯(NFC)

8. 全球自助服务终端系统 (SSTS) 市场（依最终用户）

  • 银行业
  • 零售
  • 饭店业
  • 交通运输业
  • 医疗领域
  • 其他最终用户

9. 全球自助服务终端系统 (SSTS) 市场（按地区）

  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥
  • 欧洲
    • 德国
    • 英国
    • 义大利
    • 法国
    • 西班牙
    • 其他欧洲国家
  • 亚太地区
    • 日本
    • 中国
    • 印度
    • 澳洲
    • 纽西兰
    • 韩国
    • 其他亚太地区
  • 南美洲
    • 阿根廷
    • 巴西
    • 智利
    • 南美洲其他地区
  • 中东和非洲
    • 沙乌地阿拉伯
    • 阿拉伯聯合大公国
    • 卡达
    • 南非
    • 其他中东和非洲地区

第十章：主要趋势

  • 合约、商业伙伴关係和合资企业
  • 企业合併与收购（M&A）
  • 新产品发布
  • 业务扩展
  • 其他关键策略

第十一章 公司概况

  • SFOUR Company
  • Friendlyway
  • SEDCO
  • ProDVX
  • Nedbank Ltd
  • REDYREF
  • PARTTEAM & OEMKIOSKS
  • SEDCO Capital
  • NCR Corporation
  • Jawest Electronic Technology Co.Ltd.
  • Diebold
  • Fuji Electric
  • Hitachi
  • Crane
  • GRG Banking
  • Aurionpro
  • Glory Limited
  • Cisco
Product Code: SMRC29917

According to Stratistics MRC, the Global Self Service Terminals System (SSTS) Market is accounted for $4.9 billion in 2025 and is expected to reach $10 billion by 2032 growing at a CAGR of 10.5% during the forecast period. Self-Service Terminal Systems (SSTS) are automated kiosks enabling users to perform transactions independently, such as banking, ticketing, or check-in. Equipped with touchscreens, payment modules, and secure software, they enhance efficiency, reduce wait times, and lower operational costs. Widely used in airports, retail, and hospitality, SSTS offer user-friendly interfaces and robust security, supporting digital transformation by providing convenient, 24/7 access to services in public and commercial settings.

According to the U.S. Department of Commerce, about 67% of consumers prefer self-service options for quick transactions, indicating a significant shift in consumer preferences

Market Dynamics:

Driver:

Growth in retail automation

The escalating trend of retail automation is a primary driver for the (SSTS) Market. Retailers are increasingly deploying self-service kiosks and automated checkout systems to enhance operational efficiency. This shift reduces labor costs and improves customer experience by minimizing wait times. Furthermore, the desire to offer a more personalized and convenient shopping journey to consumers is prompting widespread adoption. The ability of these systems to manage inventory and provide real-time data insights further contributes to their appeal in the retail sector. Overall, the ongoing quest for optimized retail operations is significantly boosting the SSTS market.

Restraint:

Cybersecurity and data privacy concerns

Cybersecurity and data privacy concerns pose a significant restraint on the growth of the (SSTS) Market. The collection and processing of sensitive customer data through these terminals raise considerable security risks. Incidents of data breaches or cyberattacks can severely erode consumer trust and lead to substantial financial penalties. Furthermore, evolving regulatory frameworks, such as GDPR and CCPA, impose strict requirements on data handling and privacy. Consequently, addressing these critical concerns is paramount for sustained market expansion.

Opportunity:

Touchless and biometric authentication integration

The integration of touchless and biometric authentication technologies presents a significant opportunity for the (SSTS) Market. As hygiene concerns continue to grow, touchless interfaces offer a safer and more appealing user experience. Biometric authentication, such as facial recognition or fingerprint scanning, enhances security and speeds up transaction processes. The demand for seamless and highly secure user interactions is driving the adoption of these advanced features in SSTS. This innovation is transforming how consumers interact with self-service terminals, creating new avenues for market growth.

Threat:

Intense market competition

It faces an intense level of competition from a multitude of established players and emerging entrants. This fierce rivalry leads to price wars and puts pressure on profit margins for manufacturers and service providers. Companies are constantly investing in research and development to introduce innovative features, creating a highly dynamic market landscape. Furthermore, the presence of various solutions, ranging from simple payment kiosks to complex interactive systems, intensifies the competitive environment. The challenge for market participants lies in delivering superior value propositions and maintaining a competitive edge amidst this crowded market.

Covid-19 Impact:

The COVID-19 pandemic significantly influenced the (SSTS) Market. The immediate impact saw a surge in demand for contactless solutions, with businesses prioritizing technologies that minimized physical interaction. This accelerated the adoption of self-checkout and ordering kiosks in various sectors, including retail and quick-service restaurants. The pandemic also highlighted the importance of remote management and maintenance capabilities for SSTS. Overall, the pandemic underscored the value proposition of SSTS in enhancing safety and efficiency, leading to a long-term positive impact on market growth.

The kiosk terminals segment is expected to be the largest during the forecast period

The kiosk terminals segment is expected to account for the largest market share during the forecast period, fuelled by their widespread adoption across diverse sectors, the Kiosk Terminals segment is expected to account for the largest market share during the forecast period. These versatile interactive units offer a broad range of functionalities, from information dissemination to transaction processing. Influenced by continuous technological advancements, kiosks are becoming more sophisticated and user-friendly. Spurred by their cost-effectiveness in certain applications, kiosk terminals offer a compelling alternative to traditional service models.

The singlefunction self service terminals segment is expected to have the highest CAGR during the forecast period

Over the forecast period, the singlefunction self service terminals segment is predicted to witness the highest growth rate, motivated by their focused utility and simplicity, single-function terminals are gaining significant traction. Propelled by their lower cost and ease of deployment, these specialized units appeal to businesses with specific needs. Guided by the increasing demand for dedicated solutions like payment kiosks or ticket vending machines, this segment is expanding rapidly. Spurred by the rising need for quick and straightforward self-service options in various public and commercial settings, their adoption is accelerating.

Region with largest share:

During the forecast period, the Asia Pacific region is expected to hold the largest market share attributed to the rapid urbanization and increasing disposable incomes in countries like China and India. The burgeoning retail sector and expanding public infrastructure projects in the region are driving significant demand for SSTS. The large population base and the need for efficient service delivery in high-traffic areas also fuel the market growth. Additionally, favorable government initiatives promoting smart cities and digital payments further solidify Asia Pacific's market leadership.

Region with highest CAGR:

Over the forecast period, the North America region is anticipated to exhibit the highest CAGR, driven by the early and widespread adoption of advanced self-service technologies across various industries. The high per capita spending on technology and the presence of numerous key market innovators contribute significantly to this acceleration. The growing demand for contactless solutions and biometric authentication in the post-pandemic era further propels market expansion. Additionally, strong regulatory support for digital payments and automated services provides a conducive environment for growth.

Key players in the market

Some of the key players in Self Service Terminals System (SSTS) Market include SFOUR Company, Friendlyway, SEDCO, ProDVX, Nedbank Ltd, REDYREF, PARTTEAM & OEMKIOSKS, SEDCO Capital, NCR Corporation, Jawest Electronic Technology Co.Ltd., Diebold, Fuji Electric, Hitachi, Crane, GRG Banking, Aurionpro, Glory Limited, and Cisco.

Key Developments:

In June 2025, Aurionpro launched an advanced banking kiosk integrating biometric ID and conversational AI for customer service. Tailored for digital-first banks, the kiosk supports seamless onboarding, e-KYC, and real-time support while reducing operational dependency on physical branches

In May 2025, ProDVX debuted a modular retail self-service terminal equipped with NFC, QR code scanning, and facial recognition. Built on Android OS, it enables versatile integrations across retail, hospitality, and transportation sectors to improve customer flow and data capture efficiency.

In April 2025, Diebold Nixdorf launched a cloud-ready ATM platform offering predictive maintenance and advanced encryption. Geared for secure banking transformation, it enables 24/7 availability, automated software updates, and fraud detection through remote diagnostics and machine learning integration.

In March 2025, Cisco announced a smart city collaboration for IoT-enabled kiosks that deliver municipal services, real-time traffic alerts, and emergency updates. The solution uses edge computing and encrypted connectivity to support citizen engagement and urban data analytics.

Product Types Covered:

  • Kiosk Terminals
  • Mobile Self-Service Terminals
  • Automated Teller Machines (ATMs
  • Point of Sale (POS) Systems
  • Bill Payment Terminals

Types Covered:

  • Singlefunction Self Service Terminals
  • Multifunction Self Service Terminals

Technologies Covered:

  • Touchscreen Systems
  • Voice Recognition Systems
  • Biometric Systems
  • QR Code Scanners
  • Near Field Communication (NFC)

End Users Covered:

  • Banking Sector
  • Retail Sector
  • Hospitality Sector
  • Transportation Sector
  • Healthcare Sector
  • Other End Users

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • Italy
    • France
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Australia
    • New Zealand
    • South Korea
    • Rest of Asia Pacific
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2024, 2025, 2026, 2028, and 2032
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

  • Company Profiling
    • Comprehensive profiling of additional market players (up to 3)
    • SWOT Analysis of key players (up to 3)
  • Regional Segmentation
    • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
  • Competitive Benchmarking
    • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

  • 2.1 Abstract
  • 2.2 Stake Holders
  • 2.3 Research Scope
  • 2.4 Research Methodology
    • 2.4.1 Data Mining
    • 2.4.2 Data Analysis
    • 2.4.3 Data Validation
    • 2.4.4 Research Approach
  • 2.5 Research Sources
    • 2.5.1 Primary Research Sources
    • 2.5.2 Secondary Research Sources
    • 2.5.3 Assumptions

3 Market Trend Analysis

  • 3.1 Introduction
  • 3.2 Drivers
  • 3.3 Restraints
  • 3.4 Opportunities
  • 3.5 Threats
  • 3.6 Product Analysis
  • 3.7 Technology Analysis
  • 3.8 End User Analysis
  • 3.9 Emerging Markets
  • 3.10 Impact of Covid-19

4 Porters Five Force Analysis

  • 4.1 Bargaining power of suppliers
  • 4.2 Bargaining power of buyers
  • 4.3 Threat of substitutes
  • 4.4 Threat of new entrants
  • 4.5 Competitive rivalry

5 Global Self Service Terminals System (SSTS) Market, By Product Type

  • 5.1 Introduction
  • 5.2 Kiosk Terminals
  • 5.3 Mobile Self-Service Terminals
  • 5.4 Automated Teller Machines (ATMs)
  • 5.5 Point Of Sale (POS) Systems
  • 5.6 Bill Payment Terminals

6 Global Self Service Terminals System (SSTS) Market, By Type

  • 6.1 Introduction
  • 6.2 Singlefunction Self Service Terminals
  • 6.3 Multifunction Self Service Terminals

7 Global Self Service Terminals System (SSTS) Market, By Technology

  • 7.1 Introduction
  • 7.2 Touchscreen Systems
  • 7.3 Voice Recognition Systems
  • 7.4 Biometric Systems
  • 7.5 QR Code Scanners
  • 7.6 Near Field Communication (NFC)

8 Global Self Service Terminals System (SSTS) Market, By End User

  • 8.1 Introduction
  • 8.2 Banking Sector
  • 8.3 Retail Sector
  • 8.4 Hospitality Sector
  • 8.5 Transportation Sector
  • 8.6 Healthcare Sector
  • 8.7 Other End Users

9 Global Self Service Terminals System (SSTS) Market, By Geography

  • 9.1 Introduction
  • 9.2 North America
    • 9.2.1 US
    • 9.2.2 Canada
    • 9.2.3 Mexico
  • 9.3 Europe
    • 9.3.1 Germany
    • 9.3.2 UK
    • 9.3.3 Italy
    • 9.3.4 France
    • 9.3.5 Spain
    • 9.3.6 Rest of Europe
  • 9.4 Asia Pacific
    • 9.4.1 Japan
    • 9.4.2 China
    • 9.4.3 India
    • 9.4.4 Australia
    • 9.4.5 New Zealand
    • 9.4.6 South Korea
    • 9.4.7 Rest of Asia Pacific
  • 9.5 South America
    • 9.5.1 Argentina
    • 9.5.2 Brazil
    • 9.5.3 Chile
    • 9.5.4 Rest of South America
  • 9.6 Middle East & Africa
    • 9.6.1 Saudi Arabia
    • 9.6.2 UAE
    • 9.6.3 Qatar
    • 9.6.4 South Africa
    • 9.6.5 Rest of Middle East & Africa

10 Key Developments

  • 10.1 Agreements, Partnerships, Collaborations and Joint Ventures
  • 10.2 Acquisitions & Mergers
  • 10.3 New Product Launch
  • 10.4 Expansions
  • 10.5 Other Key Strategies

11 Company Profiling

  • 11.1 SFOUR Company
  • 11.2 Friendlyway
  • 11.3 SEDCO
  • 11.4 ProDVX
  • 11.5 Nedbank Ltd
  • 11.6 REDYREF
  • 11.7 PARTTEAM & OEMKIOSKS
  • 11.8 SEDCO Capital
  • 11.9 NCR Corporation
  • 11.10 Jawest Electronic Technology Co.Ltd.
  • 11.11 Diebold
  • 11.12 Fuji Electric
  • 11.13 Hitachi
  • 11.14 Crane
  • 11.15 GRG Banking
  • 11.16 Aurionpro
  • 11.17 Glory Limited
  • 11.18 Cisco

List of Tables

  • Table 1 Global Self Service Terminals System (SSTS) Market Outlook, By Region (2024-2032) ($MN)
  • Table 2 Global Self Service Terminals System (SSTS) Market Outlook, By Product Type (2024-2032) ($MN)
  • Table 3 Global Self Service Terminals System (SSTS) Market Outlook, By Kiosk Terminals (2024-2032) ($MN)
  • Table 4 Global Self Service Terminals System (SSTS) Market Outlook, By Mobile Self-Service Terminals (2024-2032) ($MN)
  • Table 5 Global Self Service Terminals System (SSTS) Market Outlook, By Automated Teller Machines (ATMs) (2024-2032) ($MN)
  • Table 6 Global Self Service Terminals System (SSTS) Market Outlook, By Point Of Sale (POS) Systems (2024-2032) ($MN)
  • Table 7 Global Self Service Terminals System (SSTS) Market Outlook, By Bill Payment Terminals (2024-2032) ($MN)
  • Table 8 Global Self Service Terminals System (SSTS) Market Outlook, By Type (2024-2032) ($MN)
  • Table 9 Global Self Service Terminals System (SSTS) Market Outlook, By Singlefunction Self Service Terminals (2024-2032) ($MN)
  • Table 10 Global Self Service Terminals System (SSTS) Market Outlook, By Multifunction Self Service Terminals (2024-2032) ($MN)
  • Table 11 Global Self Service Terminals System (SSTS) Market Outlook, By Technology (2024-2032) ($MN)
  • Table 12 Global Self Service Terminals System (SSTS) Market Outlook, By Touchscreen Systems (2024-2032) ($MN)
  • Table 13 Global Self Service Terminals System (SSTS) Market Outlook, By Voice Recognition Systems (2024-2032) ($MN)
  • Table 14 Global Self Service Terminals System (SSTS) Market Outlook, By Biometric Systems (2024-2032) ($MN)
  • Table 15 Global Self Service Terminals System (SSTS) Market Outlook, By QR Code Scanners (2024-2032) ($MN)
  • Table 16 Global Self Service Terminals System (SSTS) Market Outlook, By Near Field Communication (NFC) (2024-2032) ($MN)
  • Table 17 Global Self Service Terminals System (SSTS) Market Outlook, By End User (2024-2032) ($MN)
  • Table 18 Global Self Service Terminals System (SSTS) Market Outlook, By Banking Sector (2024-2032) ($MN)
  • Table 19 Global Self Service Terminals System (SSTS) Market Outlook, By Retail Sector (2024-2032) ($MN)
  • Table 20 Global Self Service Terminals System (SSTS) Market Outlook, By Hospitality Sector (2024-2032) ($MN)
  • Table 21 Global Self Service Terminals System (SSTS) Market Outlook, By Transportation Sector (2024-2032) ($MN)
  • Table 22 Global Self Service Terminals System (SSTS) Market Outlook, By Healthcare Sector (2024-2032) ($MN)
  • Table 23 Global Self Service Terminals System (SSTS) Market Outlook, By Other End Users (2024-2032) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.