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市场调查报告书
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1813380
2032 年服务机器人市场预测:按类型、移动性、组件、最终用户和地区进行的全球分析Service Robots Market Forecasts to 2032 - Global Analysis By Type, Mobility, Component, End User and By Geography |
根据 Stratistics MRC 的数据,全球服务机器人市场预计在 2025 年达到 439 亿美元,到 2032 年将达到 1,894 亿美元,预测期内的复合年增长率为 23.2%。
服务机器人是自主或半自动的机器,旨在为人类执行有用的任务(不包括工业自动化)。这些机器人在商用或个人环境中运行,协助完成清洁、配送、医疗保健和客户服务等活动。这些机器人整合了感测器、人工智慧和移动系统,可以安全且有效率地与使用者及其周围环境互动。与製造机器人不同,服务机器人专注于透过酒店、物流、农业和养老等非工业应用来提高便利性、生产力和生活品质。
根据《国际酒店业评论》报导,学术界对服务机器人的兴趣日益浓厚,1985 年至 2022 年间,Scopus 索引发表了 330 多篇论文。该研究强调了三个主要研究主题:客户服务的采用、拟人化以及人工智慧在机器人服务中的整合。
电子商务和物流自动化的成长
仓库和履约中心越来越多地部署服务机器人,以实现分类、拣选和最后一英里配送等任务的自动化。这些机器人在大规模生产环境中至关重要,因为它们能够提高工作速度、减少人为错误并降低人事费用。此外,人工智慧和机器视觉技术的整合使机器人能够适应动态库存系统和复杂的布局。随着消费者对更快配送速度的期望不断提高,利用服务机器人实现物流自动化已成为全球零售商的策略必要事项。
缺乏标准化和监管障碍
不同的安全标准、资料隐私法规和认证要求阻碍了跨境部署和扩充性。此外,缺乏统一的人机互动和操作安全通讯协定,为製造商和最终用户带来了不确定性。这种监管模糊性阻碍了创新,并推迟了产品商业化,尤其是在医疗保健和公共服务等领域。弥合这些差距对于在全球范围内充分发挥服务机器人的潜力至关重要。
机器人即服务(RaaS)经营模式
企业无需领先投入大量资本,现在可以按付费或按月订购机器人服务,从而提高可负担性和灵活性。这种模式对于希望在无需长期资本投入的情况下实现自动化的小型企业和新兴企业尤其具有吸引力。 RaaS 还支援持续软体更新、远端诊断和扩充性,使其成为动态营运环境的理想选择。随着云端运算和边缘运算的成熟,RaaS 预计将在酒店、物流和医疗保健等行业中得到更广泛的应用。
大众对自动机器缺乏信任
对就业流失、数据滥用以及机器在老年护理和安全等关键场景中决策的担忧,已导致某些市场出现抵制。负面媒体报导和个别故障进一步加剧了人们的不信任。建立机器人营运透明度、确保符合伦理道德的人工智慧管治,以及向用户普及其优势和保障措施,对于促进接受度和长期采用至关重要。公众对自主机器人的安全性、可靠性和伦理影响的质疑仍然是一大障碍。
新冠疫情加速了各行各业对服务机器人的采用,尤其是在医疗保健、零售和卫生领域。机器人被用于消毒、非接触式配送和病患监护,减少了人员接触,并确保了基本服务的连续性。然而,供应链中断和生产延误暂时影响了产量和全球分销。同时,这场危机凸显了自动化在维持营运韧性方面的价值,并促使对机器人技术的投资增加。
预计专业服务机器人领域将成为预测期内最大的市场
专业服务机器人领域预计将在预测期内占据最大的市场份额,因其在医疗保健、饭店、公共等领域的广泛应用。这些机器人执行手术辅助、老年人护理和监控等专业任务,通常需要先进的感测器和人工智慧功能。它们的价值在于能够在复杂环境中以最少的人工干预运作。人形介面和自主导航领域的持续技术创新正在进一步拓展机器人的应用范围。
预计固定/固定基座机器人部分在预测期内将见证最高的复合年增长率。
预计固定式/固定底座机器人领域将在预测期内实现最高成长率,这得益于其在工业和商业环境中的应用。这些机器人通常安装在固定位置,用于执行客户互动、接待和自动贩卖亭等任务。语音辨识、脸部分析和多语言支援等技术进步使其在零售和公共场所更加效用。随着企业寻求经济高效的自动化,同时最大限度地减少空间混乱,固定式机器人正日益受到欢迎。
预计亚太地区将在预测期内占据最大的市场份额,这得益于其强大的製造业生态系统、政府主导的自动化倡议以及不断上涨的人事费用。中国、日本和韩国等国家正大力投资医疗、物流和智慧城市领域的机器人技术。该地区还受益于领先的机器人製造商的强大影响力以及促进人工智慧和自动化发展的优惠政策。快速的都市化和人口结构变化进一步推动了养老、教育和公共服务领域对服务机器人的需求。
在预测期内,北美预计将实现最高的复合年增长率,这得益于技术创新、创业投资资金筹措以及各行业的早期应用。该地区对人工智慧研究的高度重视,加上成熟的法规环境,正在支援服务机器人的快速商业化。医疗保健、国防和零售领域日益增长的应用,正在推动人们对自动配送和机器人客户服务的兴趣。科技公司与机器人新兴企业之间的策略伙伴关係正在加速产品开发和部署,使北美成为全球市场的关键成长引擎。
According to Stratistics MRC, the Global Service Robots Market is accounted for $43.9 billion in 2025 and is expected to reach $189.4 billion by 2032 growing at a CAGR of 23.2% during the forecast period. Service robots are autonomous or semi-autonomous machines designed to perform useful tasks for humans, excluding industrial automation. They operate in professional or personal environments, assisting with activities such as cleaning, delivery, healthcare, or customer service. These robots integrate sensors, AI, and mobility systems to interact safely and efficiently with users and surroundings. Unlike manufacturing robots, service robots focus on enhancing convenience, productivity, and quality of life across sectors like hospitality, logistics, agriculture, and elder care through non-industrial applications.
According International Hospitality Review scholarly interest in service robots has surged, with over 330 Scopus-indexed papers published between 1985 and 2022. The study highlights three dominant research themes: customer service adoption, anthropomorphism, and AI integration in robotic services.
Growth of E-commerce and logistics automation
Service robots are increasingly deployed in warehouses and fulfillment centers to automate tasks such as sorting, picking, and last-mile delivery. These robots enhance operational speed, reduce human error, and lower labor costs, making them indispensable in high-volume environments. Additionally, the integration of AI and machine vision technologies enables robots to adapt to dynamic inventory systems and complex layouts. As consumer expectations for faster deliveries rise, logistics automation through service robotics is becoming a strategic imperative for global retailers.
Lack of standardization and regulatory hurdles
Varying safety standards, data privacy laws, and certification requirements hinder cross-border deployment and scalability. Moreover, the absence of unified protocols for human-robot interaction and operational safety creates uncertainty for manufacturers and end-users. These regulatory ambiguities slow down innovation and delay product commercialization, especially in sectors like healthcare and public services. Addressing these gaps will be critical to unlocking the full potential of service robotics globally.
Robotics-as-a-service (RaaS) business model
Instead of high upfront capital investments, businesses can now subscribe to robotic services on a pay-per-use or monthly basis, improving affordability and flexibility. This model is particularly attractive to SMEs and startups seeking automation without long-term financial commitments. RaaS also enables continuous software updates, remote diagnostics, and scalability, making it ideal for dynamic operational environments. As cloud connectivity and edge computing mature, RaaS is expected to drive widespread adoption across industries such as hospitality, logistics, and healthcare.
Lack of public trust in autonomous machines
Concerns about job displacement, data misuse, and machine decision-making in critical scenarios such as elder care or security have led to resistance in certain markets. Negative media coverage and isolated incidents of malfunction further amplify distrust. Building transparency in robot operations, ensuring ethical AI governance, and educating users about benefits and safeguards will be essential to foster acceptance and long-term adoption. Public skepticism regarding the safety, reliability, and ethical implications of autonomous robots remains a significant barrier.
The COVID-19 pandemic accelerated the deployment of service robots across sectors, especially in healthcare, retail, and sanitation. Robots were used for disinfection, contactless delivery, and patient monitoring, reducing human exposure and ensuring continuity of essential services. However, supply chain disruptions and manufacturing delays temporarily affected production volumes and global distribution. On the upside, the crisis highlighted the value of automation in maintaining operational resilience, prompting increased investment in robotic technologies.
The professional service robots segment is expected to be the largest during the forecast period
The professional service robots segment is expected to account for the largest market share during the forecast period due to their extensive use in healthcare, hospitality, and public safety. These robots perform specialized tasks such as surgical assistance, elder care, and surveillance, often requiring advanced sensors and AI capabilities. Their ability to operate in complex environments with minimal human intervention makes them highly valuable. Continuous innovation in humanoid interfaces and autonomous navigation is further expanding their application scope.
The stationary / fixed-base robots segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the stationary / fixed-base robots segment is predicted to witness the highest growth rate driven by their deployment in industrial and commercial settings. These robots are typically installed at fixed locations for tasks like customer interaction, reception, and automated kiosks. Advancements in speech recognition, facial analysis, and multi-language support are enhancing their utility in retail and public spaces. As businesses seek cost-effective automation with minimal spatial disruption, fixed-base robots are gaining traction.
During the forecast period, the Asia Pacific region is expected to hold the largest market share supported by robust manufacturing ecosystems, government-led automation initiatives, and rising labor costs. Countries like China, Japan, and South Korea are investing heavily in robotics for healthcare, logistics, and smart cities. The region also benefits from a strong presence of leading robotics manufacturers and favorable policies promoting AI and automation. Rapid urbanization and demographic shifts are further driving demand for service robots in elder care, education, and public services.
Over the forecast period, the North America region is anticipated to exhibit the highest CAGR fueled by technological innovation, venture capital funding, and early adoption across industries. The region's strong emphasis on AI research, coupled with a mature regulatory environment, supports rapid commercialization of service robots. Applications in healthcare, defense, and retail are expanding, with growing interest in autonomous delivery and robotic customer service. Strategic partnerships between tech firms and robotics startups are accelerating product development and deployment, positioning North America as a key growth engine for the global market.
Key players in the market
Some of the key players in Service Robots Market include iRobot Corporation, Intuitive Surgical Inc., KUKA AG, SoftBank Robotics, Daifuku Co. Ltd., ABB Ltd., Omron Corporation, Samsung Electronics Co. Ltd., DJI, Boston Dynamics Inc., Pudu Robotics, Blue Ocean Robotics, Honda Motor Co. Ltd., Northrop Grumman Corporation, Cyberdyne Inc., Aethon Inc., Yujin Robot Co. Ltd., and Diligent Corporation.
In August 2025, DJI launched the Mic 3, a compact wireless microphone system with 32-bit float recording and adaptive gain. Designed for creators, it integrates with DJI cameras and offers pro-grade audio.
In August 2025, Pudu Robotics unveiled the MT1 Max, an AI-powered 3D perception robotic sweeper for large-scale environments. Designed for underground garages and semi-open spaces, it sets a new standard in autonomous cleaning.
In April 2025, Boston Dynamics and Hyundai announced a major expansion to deploy tens of thousands of robots across U.S. manufacturing sites. The collaboration will integrate Spot and Atlas robots into Hyundai's advanced factories.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.