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市场调查报告书
商品编码
1848427
全球叫车市场:预测至 2032 年-按车辆类型、动力方式、服务类型、出行模式、预订管道和地区进行分析Ride-Hailing Market Forecasts to 2032 - Global Analysis By Vehicle Type (Two-Wheelers, Three-Wheelers, Passenger Cars and Multi-Passenger Vans / MPVs), Propulsion Type, Service Type, Ride Type, Booking Channel and By Geography |
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根据 Stratistics MRC 的数据,预计到 2025 年,全球叫车市场规模将达到 1,600.1 亿美元,到 2032 年将达到 4,980.3 亿美元,预测期内复合年增长率为 17.61%。
叫车服务透过提供即时、基于应用程式的出行解决方案,彻底改变了城市出行方式。这些平台利用先进的GPS系统将乘客与附近的驾驶连接起来,实现便利快速的预约乘车。与传统计程车服务相比,叫车服务价格实惠、介面友好、效率高,这些优势推动了该行业的快速发展。此外,叫车服务减少了拥塞大都会圈对私家车的依赖,有助于缓解交通拥堵和环境污染。随着共乘、电动车和自动驾驶技术等新功能的引入,叫车产业正在稳步扩张,这些新功能不仅提高了环境友善性,也提升了乘客的整体出行便利性,使叫车成为未来重要的出行解决方案。
根据加州大学柏克莱分校交通永续性研究中心的数据,美国叫车用户每年减少10-20%的私家车使用量,有些人甚至完全转向基于应用程式的交通途径。
都市化和生活方式的改变
城市人口成长和生活方式的改变是推动叫车市场发展的关键因素。随着城市人口密度的增加,人们对便利且灵活的交通途径的需求日益增长,叫车逐渐成为私家车以外的更佳选择。专业、学生和旅行者越来越多地转向按需服务,以节省时间、减少停车难题并提供上门服务。现代生活方式趋势推崇共用出行和经济实惠的通勤方式,进一步加速了叫车的普及。叫车平台非常适合快节奏的都会环境,能够提供高效率可靠的交通途径。其便利性、易用性和与现代生活方式的契合度,使叫车成为城市出行不可或缺的一部分,并推动了市场的持续扩张。
安全问题
乘客安全问题持续对叫车产业构成挑战。对事故、司机审核、骚扰和责任风险的担忧阻碍了潜在用户使用叫车服务。此外,网路安全漏洞,例如应用程式入侵和个人资料洩露,也损害了客户的信任。儘管企业采取了诸如应用程式内紧急按钮、GPS行程追踪和严格的背景调查等安全措施,但偶尔发生的事故仍然会影响品牌信誉。复杂的保险和责任问题进一步加剧了营运的复杂性。这些担忧使用户保持谨慎,限制了叫车服务的普及,尤其是在新兴市场或监管较少的市场。因此,安全挑战成为叫车服务在全球扩张的主要障碍。
电动车和自动驾驶汽车的融合
电动车和自动驾驶汽车的引入为叫车平台开闢了充满希望的成长道路。电动车能够降低环境影响、燃料成本和营运成本,满足永续性的永续发展需求。自动驾驶汽车虽然仍处于发展初期,但其潜力在于降低人事费用、提高服务效率并实现全天候不间断营运。率先采用这些技术的企业将把自己定位为行业创新者,并吸引那些具有环保意识且追求技术的用户。与电动车製造商的合作以及对充电基础设施的投资将使这些技术的普及应用更加可行。叫车服务可以利用这些技术进步来提高营运效率、推广环保解决方案并获得竞争优势,这代表着巨大的市场机会。
经济波动和燃油价格
叫车产业极易受到经济不稳定和燃油价格波动的影响,这会威胁到其盈利和市场成长。燃油成本上涨会增加驾驶者的营运成本,并减少司机和平台营运商的收入。在经济低迷时期,消费者可能会减少可自由支配的支出,进而降低叫车的使用率。通货膨胀和外汇波动会进一步影响车资的可负担性和收入结构。需求下降加上高昂的营运成本会造成财务压力,影响永续性和成长。全球经济的不确定性也可能限制对技术、车队扩张和新服务的投资。因此,经济波动和燃油价格波动仍然是叫车产业面临的主要威胁。
新冠疫情对叫车产业造成了严重衝击,封锁措施、旅行限制和保持社交距离等准则导致需求急剧下降。由于人们为了减少病毒感染风险而避免共乘,乘客数量大幅减少。许多司机暂停了行程,导致服务运转率下降,收入减少。为了因应这种情况,各公司纷纷加强安全措施,例如定期车辆消毒、非接触式支付系统和司机健康筛检,以恢復消费者信心。疫情也推动了宅配服务和按需服务的发展,这些服务提供了新的收入管道。虽然该行业经历了暂时的低迷,但随着消费者习惯的改变以及安全和便利性成为首要考虑因素,该行业正在逐步復苏。
预计在预测期内,乘用车细分市场将是最大的细分市场。
由于乘用车舒适性强、适应性高且用途广泛,预计在预测期内,乘用车市场份额将占据最大份额。乘用车能够满足各种旅行需求,例如日常通勤、机场接送和城际旅行,并提供两轮车和三轮车所不具备的隐私和安全性。虽然多人座麵包车和MPV更适合团体出行,但乘用车更适合个人出行。这些车辆提供多种服务级别,包括经济型、豪华型和共乘服务,从而实现灵活的营运。乘用车能够满足乘客多样化的偏好,使其成为用户和叫车营运商的首选,最终使其占据最大的市场份额。
预计在预测期内,电池电动车(BEV)细分市场将以最高的复合年增长率成长。
在向永续和环保交通方式转变的推动下,预计电池电动车 (BEV) 细分市场将在预测期内实现最高成长率。全球各国政府的奖励、补贴和支持性法规正鼓励叫车公司将 BEV 纳入其车队。这些车辆具有许多优势,例如减少温室气体排放、降低燃料成本,并满足消费者日益增长的绿色移动需求。电池性能的提升、充电站的广泛普及以及成本的下降将进一步推动 BEV 的普及。凭藉其高效的驾驶性能和环保优势,BEV 正在迅速普及,成为全球叫车市场中成长最快的车辆细分市场,也是未来发展的关键所在。
在预测期内,北美预计将占据最大的市场份额,这主要得益于其先进的交通系统、智慧型手机的广泛普及以及对数位化出行服务的早期采用。主要的叫车营运商都位于该地区,该地区拥有强大的网路连接和创新的技术解决方案。密集的城市人口、通勤难题以及对按需出行的需求正在推动叫车使用量的成长。许多地区的政府支持性法规也有助于确保其顺利运作。消费者欣赏叫车平台提供的便利性、高效性和多样化的车辆选择。这些因素共同作用,使北美成为塑造叫车产业成长的最突出、最具影响力的地区,并在全球占据最大的市场份额。
预计亚太地区在预测期内将实现最高的复合年增长率。这主要得益于快速的城市化发展、智慧型手机使用率的提高以及收入水准的提升。印度和中国等国家对经济便捷的按需出行解决方案的需求强劲。网路普及率的提高、数位支付的广泛应用以及年轻且精通科技的人口结构进一步推动了这一趋势。叫车公司正积极进军这些市场,提供共享出行、电动车和两轮车服务等创新选择。政府对交通基础设施的支持和投资也促进了成长前景。综上所述,这些因素使亚太地区成为成长最快的地区,并正在成为全球叫车市场扩张的关键驱动力。
According to Stratistics MRC, the Global Ride-Hailing Market is accounted for $160.01 billion in 2025 and is expected to reach $498.03 billion by 2032 growing at a CAGR of 17.61% during the forecast period. Ride-hailing services have significantly reshaped urban mobility by providing instant, app-based transportation solutions. These platforms link riders with nearby drivers through advanced GPS systems, allowing seamless and prompt ride bookings. The sector's growth is fueled by its affordability, user-friendly interface, and efficiency compared to conventional taxi services. Additionally, ride-hailing promotes reduced dependence on private vehicles in crowded metropolitan areas, helping to lower traffic congestion and environmental pollution. The industry is expanding steadily as new features like shared rides, electric vehicle usage, and self-driving technologies are introduced, improving both eco-friendliness and the overall convenience for passengers, positioning ride-hailing as a key future mobility solution.
According to UC Berkeley's Transportation Sustainability Research Center, Ride-hailing users in the U.S. reduced their personal vehicle usage by 10-20% annually, with some shifting entirely to app-based transport.
Urbanization & changing lifestyles
The rise of urban populations and shifting lifestyle patterns are key drivers of the ride-hailing market. As cities grow denser, the demand for convenient, flexible transportation solutions increases, positioning ride-hailing as a preferred alternative to owning a car. Professionals, students, and travelers increasingly rely on on-demand services that save time, minimize parking challenges, and offer doorstep access. Modern lifestyle trends favor shared mobility and affordable commuting options, further accelerating adoption. Ride-hailing platforms are well-suited to the fast-paced urban environment, offering efficient, reliable transportation. Their convenience, accessibility, and alignment with contemporary living habits make ride-hailing an essential component of urban mobility, fueling sustained market expansion.
Safety & security concerns
Passenger safety and security issues continue to pose challenges to the ride-hailing industry. Worries about accidents, driver screening, harassment, and liability risks can discourage potential users. Additionally, cyber security vulnerabilities such as app breaches and personal data exposure reduce customer trust. While companies implement safety measures including in-app panic buttons, GPS ride-tracking, and thorough background checks, occasional incidents affect brand credibility. Complexities around insurance and legal responsibilities further complicate operations. These concerns make passengers cautious, particularly in newer or less-regulated markets, limiting widespread adoption. As a result, safety and security challenges act as a major restraint, slowing the overall expansion of ride-hailing services globally.
Integration of electric & autonomous vehicles
The introduction of electric and self-driving vehicles creates promising growth avenues for ride-hailing platforms. Electric vehicles reduce environmental impact, fuel expenses, and operating costs, catering to growing sustainability demands. Autonomous vehicles, while still emerging, have the potential to lower labor costs, improve service efficiency, and enable continuous 24/7 operations. Companies that adopt these technologies early can establish themselves as industry innovators, appealing to environmentally conscious and technologically inclined users. Collaborations with electric vehicle manufacturers and investments in charging infrastructure make implementation more viable. By leveraging these advancements, ride-hailing services can enhance operational efficiency, promote eco-friendly solutions, and achieve competitive advantages, representing a major market opportunity.
Economic & fuel price fluctuations
The ride-hailing industry is vulnerable to economic instability and fluctuations in fuel prices, which threaten profitability and market growth. Increases in fuel costs raise operational expenses for drivers and diminish earnings for both drivers and platform operators. During economic slowdowns, consumers may reduce discretionary spending, leading to decreased ride-hailing usage. Inflation and currency fluctuations further impact fare affordability and revenue structures. Combined with high operating costs, reduced demand creates financial strain, affecting sustainability and growth. Global economic uncertainties may also limit investments in technology, fleet expansion, and new services. Thus, economic volatility and fuel price swings continue to be significant threats to the ride-hailing sector.
The COVID-19 outbreak significantly disrupted the ride-hailing industry, causing a steep fall in demand due to lockdown measures, movement restrictions, and social distancing guidelines. Passenger traffic decreased as individuals avoided shared rides to minimize exposure to the virus. Many drivers paused their operations, resulting in reduced service availability and income loss. In response, companies introduced enhanced safety measures, including regular vehicle sanitization, contactless payment systems, and driver health screenings to regain consumer trust. The pandemic also spurred growth in delivery and on-demand services, offering alternative revenue channels. Although the sector experienced temporary declines, it has gradually rebounded as consumer habits evolved and safety and convenience became priorities.
The passenger cars segment is expected to be the largest during the forecast period
The passenger cars segment is expected to account for the largest market share during the forecast period because of their comfort, adaptability, and widespread use. They accommodate a wide variety of travel needs, including daily commutes, airport trips, and intercity journeys, offering a private and secure experience those two-wheelers and three-wheelers cannot match. While multi-passenger vans or MPVs serve group travel, individual ride demand favors passenger cars. These vehicles support multiple service tiers such as budget, premium, and shared rides, providing operational flexibility. Their ability to meet diverse passenger preferences makes them the most favored option among both users and ride-hailing operators, establishing passenger cars as the segment with the largest market share.
The battery electric vehicles (BEV) segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the battery electric vehicles (BEV) segment is predicted to witness the highest growth rate due to a shift toward sustainable and environmentally friendly transport. Worldwide government incentives, subsidies, and supportive regulations encourage ride-hailing companies to integrate BEVs into their fleets. These vehicles offer benefits such as reduced greenhouse gas emissions, lower fuel expenditure, and compliance with increasing consumer demand for green mobility. Improvements in battery performance, wider availability of charging stations, and declining costs further facilitate their adoption. Offering operational efficiency and eco-conscious advantages, BEVs are rapidly gaining traction, making them the fastest-growing vehicle segment in the global ride-hailing market and a key focus for future expansion.
During the forecast period, the North America region is expected to hold the largest market share owing to its advanced transportation systems, widespread smart phone usage, and early adoption of digital mobility services. Major ride-hailing operators are based in the region, benefiting from robust internet connectivity and innovative technological solutions. Dense urban populations, commuting challenges, and demand for on-demand transport have driven widespread usage. Supportive government regulations in many areas further facilitate smooth operations. Consumers value the convenience, time efficiency, and variety of vehicle options offered by ride-hailing platforms. Combined, these elements ensure that North America maintains the largest market share globally, making it the most prominent and influential region in shaping the growth of the ride-hailing industry.
Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR, due to rapid urban development, higher smartphone usage, and increasing income levels. Nations such as India and China are witnessing strong demand for affordable, convenient, and on-demand mobility solutions. Expansion of internet access, digital payment adoption, and a young, tech-savvy population further encourage uptake. Ride-hailing firms are actively entering these markets, offering innovative options like shared rides, electric vehicles, and two-wheeler services. Government support and investments in transport infrastructure enhance growth prospects. Collectively, these factors make Asia-Pacific the region with the highest growth rate, emerging as a key driver of global ride-hailing market expansion.
Key players in the market
Some of the key players in Ride-Hailing Market include Uber Technologies, Inc., Lyft, Inc., Grab Holdings Inc., Bolt Technology OU, SUOL Innovations Ltd (inDrive), Didi Global Inc., ANI Technologies Pvt Ltd (Ola), GoTo Group (GoJek), Maxi Mobility SL (Cabify), Gett Group, BlaBlaCar, Waymo LLC, Cruise LLC, Via Transportation Inc. and Careem Networks FZ-LLC.
In August 2025, Lyft and Uber drivers in California win a path to unionization. California lawmakers struck a deal with Uber and Lyft that will allow app-based drivers to form unions and could make ride-hail fares more affordable. The agreement is a win for gig workers who have long been classified as independent contractors, and thus, ineligible for certain protections that employees receive, like the right to collective bargaining.
In May 2025, Uber Technologies, Inc. and Momenta today announced a strategic agreement to introduce autonomous vehicles to the Uber platform, in international markets outside of the US and China. First deployment for the partnership will take place in Europe at the beginning of 2026, with onboard safety operators.
In April 2025, Waymo and Toyota Motor Corporation reached a preliminary agreement to explore a collaboration focused on accelerating the development and deployment of autonomous driving technologies. Woven by Toyota will also join the potential collaboration as Toyota's strategic enabler, contributing its strengths in advanced software and mobility innovation.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.