![]() |
市场调查报告书
商品编码
1880468
2032年自动化结帐系统市场预测:按组件、类型、技术、最终用户和地区分類的全球分析Automated Checkout System Market Forecasts to 2032 - Global Analysis By Component, Type, Technology, End User, and By Geography |
||||||
根据 Stratistics MRC 的一项研究,预计到 2025 年,全球自动结帐系统市场价值将达到 57 亿美元,到 2032 年将达到 150 亿美元。
预计在预测期内,自动化结帐系统将以14.8%的复合年增长率成长。自动化结帐系统包括自助结帐系统亭、扫码购系统、智慧购物车、采用电脑视觉技术的无人值守结帐平台、支付软体和安全措施。消费者对便利购物体验日益增长的需求,以及零售商对简化营运和实现店内体验数位化的重视,都为全通路策略和数据驱动型零售提供了支持,同时实现了更快的交易速度、更少的人工依赖、更顺畅的门市营运以及更高的消费者便利性。
人事费用上升和劳动短缺
人事费用持续上涨以及零售业员工招募和留任的长期困难,是推动自动化结帐系统普及的强劲动力。零售商越来越将这项技术视为缓解人手不足风险(尤其是在高峰时段)并控制营运成本的策略解决方案。实施这些系统后,企业可以将人力资源重新分配到客户服务和库存管理等更高价值的任务上,从而提高门市整体效率,并确保在劳动力市场波动的情况下也能保持营运稳定。
技术挑战和准确性问题
诸如生鲜食品无条码识别错误以及难以处理限龄商品等问题,都可能导致结帐错误和顾客不满。这些准确性问题需要持续的人工监督来处理异常情况,这可能会削弱预期的效率提升。此外,与现有门市基础设施整合所需的前期成本较高,这意味着零售商正在寻求更可靠、更成熟的投资回报,因此对全面实施持谨慎态度。
拓展至新的零售业态
虽然这种模式在杂货店中很常见,但拓展到非传统零售领域则代表着巨大的成长潜力。这些领域包括仓储式会员店、大型百货公司和专卖店,在这些场所,传统的结帐流程往往面临许多挑战。此外,这种模式也非常适合客流量大的小规模便利商店和餐厅,因为速度在这些地方至关重要。成功地将这项技术应用于这些不同的环境中,将释放一个巨大的潜在市场,并推动下一波产业扩张。
与现有POS供应商的竞争
市场面临的一大威胁来自成熟的POS机供应商,他们正迅速将自动化功能融入其高度可靠的系统中。竞争对手利用其深厚的客户关係和广泛的服务网络,提供通常被认为风险较低的整合解决方案。这迫使专注于自动化收银Start-Ups的新创公司不仅要在创新方面展开竞争,还要证明其产品具有卓越的可靠性,并能与拥有市场影响力和品牌忠诚度的行业巨头的解决方案无缝整合。
疫情是推动自助结帐系统市场成长的主要动力。人们对传统收银台表面接触和近距离人际接触的健康担忧加剧,促使零售商寻求非接触式和低接触式解决方案。消费者偏好和商业需求的这种突然转变加速了试验计画和无摩擦支付技术的普及。因此,曾经的创新技术如今已成为零售商确保业务永续营运并满足消费者对安全和卫生新期望的当务之急。
预计在预测期内,硬体细分市场将占据最大的市场份额。
预计在预测期内,硬体部分将占据最大的市场份额,因为它是任何自动化结帐系统物理基础的关键要素。此部分包括摄影机、感测器、智慧秤和闸机解决方案等大量且昂贵的投资。这些组件对于每家门市的初始安装至关重要,其高额资本支出直接转化为对收入的显着贡献。此外,为保持系统准确性,硬体需要不断升级和更换,这将确保该部分在整个预测期内保持持续的财务主导地位。
预计混合动力系统细分市场在预测期内将呈现最高的复合年增长率。
预计混合系统细分市场在预测期内将呈现最高的成长率。其优点在于能让门市和顾客更轻鬆、更顺畅地过渡到自动化流程。顾客重视多样化的支付方式,有助于提升店内体验。对零售商而言,混合模式是一项稳健的投资,它不仅能大幅节省人事费用、提高效率,还能有效应对全自动系统带来的技术挑战,使其成为理想且扩充性的选择。
预计北美将在预测期内占据最大的市场份额。这主要归功于大型连锁店早期积极采用零售技术、高昂的人事费用推动了自动化进程,以及强大的技术基础设施。此外,主要解决方案供应商的存在以及消费者群体对自助服务技术的日益接受,也为技术的普及应用创造了有利条件。大型零售商在试行和推广这些系统方面的大量投资,正助力该地区巩固其在全球市场的主导地位。
预计亚太地区在预测期内将实现最高的复合年增长率。中国和印度等人口稠密国家零售业的快速现代化是推动这场爆炸性成长的主要动力。不断壮大的中产阶级以及本地企业集团和国际公司对智慧门市专案的大量投资是关键驱动因素。此外,智慧型手机的普及和行动支付的广泛接受也促进了全部区域「扫码购」和基于应用程式的自动化结帐系统解决方案的采用。
According to Stratistics MRC, the Global Automated Checkout System Market is accounted for $5.7 billion in 2025 and is expected to reach $15.0 billion by 2032, growing at a CAGR of 14.8% during the forecast period. Automated checkout systems include self-checkout kiosks, scan-and-go options, smart carts, cashierless platforms that use computer vision, payment software, and loss-prevention It enables faster transactions, lower labor dependence, smoother store operations, and enhanced shopper convenience while supporting omnichannel strategies and data-driven retail formats, driven by increasing demand for frictionless shopping and retailers' focus on operational efficiency and digitized in-store experiences.
Rising Labor Costs and Staffing Shortages
The persistent upward trend in labor wages and the chronic difficulty in recruiting and retaining retail staff are powerful drivers for automated checkout adoption. Retailers are increasingly viewing this technology as a strategic solution to manage operational expenses and mitigate the risks associated with understaffing, especially during peak hours. By deploying these systems, businesses can reallocate human resources to more value-added tasks like customer service and inventory management, thereby improving overall store efficiency and ensuring consistent operation regardless of labor market fluctuations.
Technical Challenges and Accuracy Concerns
Issues such as misidentifying items, particularly fresh produce without barcodes, or difficulties with age-restricted goods can lead to checkout errors and customer frustration. These accuracy concerns necessitate ongoing human oversight for exception handling, which can undermine the promised efficiency gains. Also, retailers are hesitant to fully commit because the high initial cost of integrating with existing store infrastructure means they want a more reliable and proven return on investment.
Expansion into New Retail Formats
While common in groceries, a substantial growth avenue lies in penetrating non-traditional retail sectors. This encompasses warehouse clubs, large-format department stores, and specialty retailers, where the traditional checkout process frequently poses significant challenges. Furthermore, the model is highly applicable to smaller, high-traffic convenience stores and food service locations where speed is paramount. Successfully adapting the technology to these diverse environments would unlock massive, untapped market segments and drive the next wave of industry expansion.
Competition from Established POS Providers
The market faces a considerable threat from well-entrenched point-of-sale (POS) vendors who are rapidly incorporating automated features into their own, already trusted, systems. These competitors leverage their deep existing client relationships and extensive service networks to offer integrated solutions that are often perceived as less risky. This forces pure-play automated checkout startups to compete not just on innovation but also on proving superior reliability and seamless integration against solutions from industry giants with significant market power and brand loyalty.
The pandemic was a major factor in the growth of the automated checkout market. Heightened health concerns over surface contact and close interpersonal interaction at traditional cashier lanes pushed retailers to seek touch-free, low-contact solutions. This sudden shift in consumer preference and operational necessity accelerated pilot programs and deployments of frictionless checkout technologies. Consequently, what was once a forward-looking innovation became an urgent strategic priority for retailers aiming to ensure business continuity and meet new consumer expectations for safety and hygiene.
The hardware segment is expected to be the largest during the forecast period
The hardware segment is expected to account for the largest market share during the forecast period, as it forms the essential physical backbone of any automated checkout system. This segment includes critical and costly investments in cameras, sensors, smart scales, and gating solutions. The significant capital outlay for these components, which are required for the initial setup of every store, directly translates into their dominant revenue contribution. Moreover, the continuous need for hardware upgrades and replacements to maintain system accuracy ensures this segment's sustained financial dominance throughout the forecast period.
The hybrid systems segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the hybrid systems segment is predicted to witness the highest growth rate. Their appeal comes from the fact that they make the switch to automation easier and less disruptive for both stores and customers. Customers appreciate the choice between different checkout methods, which enhances their in-store experience. For retailers, hybrid models are a safer investment that reduces the technical challenges of fully automated systems while still providing significant savings on labor and improving efficiency, making them a desirable and expandable choice.
During the forecast period, the North America region is expected to hold the largest market share, attributed to the early and aggressive adoption of retail technology by major chains, high labor costs that incentivize automation, and a strong technological infrastructure. Furthermore, the presence of leading solution providers and a consumer base that is increasingly comfortable with self-service technologies creates fertile ground for deployment. Significant investments from retail giants in piloting and scaling these systems cement the region's dominant position in the global market.
Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR. Rapid modernization of the retail sector in densely populated countries like China and India fuels this explosive growth. The burgeoning middle class and massive investments in smart store initiatives by both local conglomerates and international players are key drivers. Also, the widespread use of smartphones and the general acceptance of mobile payments make it easy to adopt scan-and-go and app-based automated checkout solutions throughout the area.
Key players in the market
Some of the key players in Automated Checkout System Market include NCR Corporation, Diebold Nixdorf, Incorporated, Toshiba Global Commerce Solutions, Inc., Fujitsu Limited, ITAB Group AB, Pan-Oston Corporation, Verifone Inc., PAX Technology Limited, Zebra Technologies Corporation, Honeywell International Inc., Olea Kiosks, Inc., Aila Technologies, Inc., Slabb Holdings, LLC, ShelfX, Inc., Standard Cognition, Inc., Zippin, Inc., Trigo Vision Ltd., Grabango, Inc., Mashgin, Inc., and Sunmi Technology Co., Ltd.
In October 2025, Honeywell launched the NOTIFIER INSPIRE fire panel in Canada, advancing interoperable fire & life-safety installation and digital monitoring.
In June 2025, Diebold Nixdorf has partnered with LOC Software to enable their ThriVersA software to run natively on Diebold Nixdorf's self-checkout and kiosk systems, simplifying self-checkout implementation for retailers.
In June 2025, Johnson Controls relaunched its Connected Sprinkler service to deliver real-time alerts and predictive maintenance for sprinkler systems.
In June 2024, Halma announced a bolt-on acquisition (G.F.E.) to grow its fire-safety capabilities within the Halma Safety sector.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.