![]() |
市场调查报告书
商品编码
1889417
通讯管理服务市场预测至2032年:按服务类型、部署模式、通讯业者类型、组织规模、最终用户和地区分類的全球分析Telecom Managed Services Market Forecasts to 2032 - Global Analysis By Service Type, Deployment Model, Telecom Operator Type, Organization Size, End User and By Geography |
||||||
根据 Stratistics MRC 的一项研究,预计到 2025 年,全球通讯管理服务市场规模将达到 309.4 亿美元,到 2032 年将达到 793.5 亿美元,预测期内复合年增长率为 14.4%。
通讯託管服务是指将通讯网路的监控、最佳化和维护外包给专业服务供应商。这些服务涵盖网路规划、实施、持续监控和维护,以确保可靠的效能和最小的停机时间。透过利用尖端工具、自动化技术和专业团队,电信託管服务可以帮助企业降低成本、提高网路效率并加强安全性。附加服务还包括云端整合、技术支援和营运管理,使企业能够专注于其核心业务目标。日益复杂的网路和对不间断连接的需求,促使越来越多的企业寻求可靠且经济高效的解决方案,从而推动了通讯託管服务领域的蓬勃发展。
根据通讯(ITU)的数据,到2022年,全球95%的人口将拥有行动宽频覆盖,但实际使用网路的人口仅占67%。这一差距凸显了託管服务在优化网路、降低成本和推动普及方面的重要性。
网路优化的需求日益增长
日益增长的简化复杂网路和维护可靠连接的需求正在推动通讯託管服务市场的发展。随着企业采用 5G、物联网和云端基础技术,有效的网路管理对于防止服务中断和提升效能至关重要。託管服务供应商提供专业的知识、自动化和监控解决方案,使企业能够在不分散核心业务注意力的情况下优化网路营运。外包这些功能可确保高网路可靠性、营运效率和成本节约,因此,对于面临技术快速发展和不断扩大的通讯基础设施需求的企业而言,託管服务正成为越来越有吸引力的选择。
安全和隐私问题
安全和隐私问题严格限制通讯託管服务市场的成长。企业将网路营运外包时,会面临敏感资料(包括客户和营运资讯)遭受网路攻击和未授权存取的风险。此外,遵守各种地区性法规也使服务部署变得复杂。由于担心资料滥用或洩露,企业往往不愿将关键网路基础设施的管理委託给外部供应商。儘管託管服务具有营运和成本优势,但保护敏感资讯和遵守法规方面的这些顾虑仍然是阻碍通讯业采用託管服务的重要障碍。
云端运算和虚拟化应用
云端运算和网路虚拟化的日益普及为通讯託管服务带来了广阔的发展前景。企业越来越依赖虚拟网路、混合IT环境和云端基础解决方案,因此需要专家支援来进行实施、营运和最佳化。託管服务供应商提供整合、监控和安全解决方案,以确保高效的效能和最短的停机时间。这些服务透过实现可扩展、可适应且经济高效的网路运营,帮助企业实现IT基础设施的现代化。云端运算和虚拟化技术在各行业的扩展正在推动对通讯託管服务的需求,使服务供应商能够丰富其服务产品,增强客户参与,并充分利用向数位化和灵活网路架构转型带来的机会。
科技快速变革
科技创新日新月异,对通讯託管服务供应商构成威胁。 5G、物联网、人工智慧和云端基础网路技术的进步要求基础设施、工具和技术专长不断升级。未能跟上时代步伐的服务供应商将面临客户流失的风险,因为竞争对手能够更有效地部署新技术。频繁的技术更新会增加营运的复杂性和成本,使服务交付更加困难。企业期望快速采用创新技术以保持竞争力。託管服务供应商必须优先考虑持续的培训、研究和采用前沿解决方案。未能跟上科技发展的脚步会导致市占率下降,并错失成长良机。
新冠疫情对通讯管理服务市场产生了重大影响,推动了对数位化解决方案和远端连线的需求。广泛的封锁和远距办公加剧了企业对可靠安全通讯网路的依赖,促进了管理服务的普及。为了维持业务永续营运,企业纷纷寻求云端整合、网路管理和网路安全的支援。然而,疫情带来的挑战,例如计划延期、供应链中断和预算限制,也对部分企业造成了影响。但同时,这场危机也凸显了可靠网路基础设施的重要性,使通讯管理服务供应商在后疫情时代能够实现长期成长,因为企业将连接性和效率放在首位。
预计在预测期内,託管网路服务细分市场将占据最大的市场份额。
预计在预测期内,託管网路服务细分市场将占据最大的市场份额。这主要是因为网路是现代通讯营运的基础。企业需要不间断的连接、高速资料交换和强大的网路效能来推动业务流程和数位倡议。服务供应商提供主动监控、维护和最佳化服务,以确保网路的可靠性和效率。 5G 的兴起、云端技术的普及以及物联网整合的日益增强,都增加了网路的复杂性,迫使企业更依赖外部专业知识。对安全、可扩展和高效的网路基础设施的需求,使得託管网路服务成为通讯託管服务市场中规模最大、需求量最高的细分市场。
预计在预测期内,云端运算领域将实现最高的复合年增长率。
预计在预测期内,云端运算领域将保持最高的成长率,这主要得益于云端基础设施和虚拟化网路的广泛应用。企业正从传统的本地环境迁移到云端平台,以获得可扩展性、营运柔软性和成本节约等优势。云端管理解决方案提供简化的维护、快速部署和即时网路监控,使企业能够专注于策略重点。 5G、人工智慧和物联网等新兴技术进一步推动了云端服务的普及。更便利的存取、更低的资本投入和易于整合等优势,使得云端基础的託管服务成为首选,也使该领域成为市场中成长最快的组成部分。
由于北美拥有强大的通讯基础设施、技术先进的企业以及众多早期技术采用者,预计北美将在整个预测期内保持最大的市场份额。该地区正在经历5G的大规模部署、互联网使用率的快速增长,以及对云端运算、物联网和人工智慧驱动的网路解决方案的大量投资。企业越来越依赖託管服务供应商进行网路、IT和安全管理,以提高营运效率并降低成本。完善的法规环境、成熟的数位生态系统以及对不间断通讯服务日益增长的需求,共同巩固了北美作为全球最大市场的地位。这些因素共同促成了北美成为通讯託管服务采用和成长的主导地区。
预计亚太地区在预测期内将实现最高的复合年增长率,这主要得益于快速的数位化、智慧型手机使用量的增加以及通讯网路的扩张。中国、印度和日本等主要经济体正大规模投资5G、物联网和云端运算技术,从而推动了对专业託管服务的需求。企业越来越多地将网路、IT和安全管理外包,以提高效率、降低营运成本并加速数位转型。新兴市场的发展、工业化进程的加速以及先进通讯解决方案的日益普及,为亚太地区带来了巨大的成长潜力,使其成为全球通讯託管服务供应商成长最快、最具发展前景的地区。
According to Stratistics MRC, the Global Telecom Managed Services Market is accounted for $30.94 billion in 2025 and is expected to reach $79.35 billion by 2032 growing at a CAGR of 14.4% during the forecast period. Telecom Managed Services involve entrusting specialized providers with the oversight, optimization, and upkeep of telecommunications networks. Services cover network planning, implementation, continuous monitoring, and maintenance to ensure reliable performance and minimal downtime. Utilizing cutting-edge tools, automation, and expert teams, these services help businesses lower costs, improve network efficiency, and strengthen security. Additional offerings include cloud integration, technical support, and operational management, enabling organizations to concentrate on primary business goals. Rising network complexity, coupled with the need for uninterrupted connectivity, fuels the global expansion of telecom managed services as organizations seek reliable and cost-effective solutions.
According to the International Telecommunication Union (ITU), data shows that by 2022, 95% of the global population had mobile broadband coverage, yet only 67% were actually using the internet. This gap underscores the importance of managed services in optimizing networks, improving affordability, and driving adoption.
Growing demand for network optimization
The telecom managed services market is propelled by the growing need to streamline complex networks and maintain consistent connectivity. As businesses adopt 5G, IoT, and cloud-based technologies, effective network management becomes essential to prevent service disruptions and enhance performance. Managed service providers deliver skilled expertise, automation, and monitoring solutions that allow organizations to optimize network operations without diverting focus from core activities. Outsourcing these functions ensures high network reliability, operational efficiency, and lower costs, making managed services an increasingly attractive option for enterprises facing rapid technological growth and expanding communication infrastructure requirements.
Security and privacy concerns
Security and privacy issues significantly limit the growth of the telecom managed services market. When companies outsource network operations, sensitive data, including customer and operational information, can be vulnerable to cyberattacks and unauthorized access. Compliance with diverse regional regulations further complicates service adoption. Enterprises often hesitate to allow external providers to manage critical network infrastructure due to fears of data misuse or breaches. These concerns about safeguarding confidential information and maintaining regulatory adherence act as major barriers, slowing the adoption rate of managed services in telecommunications despite their operational and cost benefits.
Cloud and virtualization adoption
Rising adoption of cloud computing and network virtualization provides promising prospects for telecom managed services. Organizations increasingly rely on virtual networks, hybrid IT setups, and cloud-based solutions, demanding expert support for deployment, management, and optimization. Managed service providers can deliver integration, monitoring, and security solutions to ensure efficient performance and minimal downtime. By facilitating scalable, adaptable, and cost-effective network operations, these services help businesses modernize their IT infrastructure. The expanding use of cloud and virtualized technologies across sectors fuels demand for telecom managed services, enabling providers to diversify their offerings, enhance customer engagement, and capitalize on the shift toward digital and flexible network architectures.
Rapid technological changes
The fast pace of technological change poses a threat to telecom managed services providers. Advances in 5G, IoT, AI, and cloud-based networks require constant upgrades in infrastructure, tools, and technical expertise. Providers that fail to keep up risk losing clients to competitors who can deploy new technologies more effectively. Frequent technological updates increase operational complexity and costs, making service delivery more challenging. Enterprises expect swift adoption of innovations to stay competitive. Managed service providers must prioritize continuous training, research, and the deployment of cutting-edge solutions. Inability to keep pace with evolving technologies can reduce market relevance and result in lost growth opportunities.
The COVID-19 pandemic had a profound effect on the telecom managed services market, boosting the need for digital solutions and remote connectivity. With widespread lockdowns and remote work, businesses increasingly depended on reliable and secure telecom networks, driving adoption of managed services. Providers were called upon for cloud integration, network management, and cybersecurity support to maintain operational continuity. Despite this, pandemic-related challenges such as project delays, supply chain interruptions, and constrained budgets affected some organizations. Nevertheless, the crisis underscored the importance of dependable network infrastructure, positioning telecom managed service providers for long-term growth as businesses prioritize connectivity and efficiency in a post-pandemic environment.
The managed network services segment is expected to be the largest during the forecast period
The managed network services segment is expected to account for the largest market share during the forecast period, primarily because networks form the backbone of modern telecom operations. Organizations require uninterrupted connectivity, high-speed data exchange, and robust network performance to drive business processes and digital initiatives. Service providers deliver proactive monitoring, maintenance, and optimization to ensure reliability and efficiency. The rise of 5G, cloud adoption, and IoT integration has increased network complexity, prompting enterprises to rely on external expertise. The need for secure, scalable, and efficient network infrastructure makes managed network services the largest and most sought-after segment within the telecom managed services market.
The cloud segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the cloud segment is predicted to witness the highest growth rate, fueled by widespread adoption of cloud infrastructure and virtualized networks. Companies are transitioning from traditional on-premises setups to cloud platforms to benefit from scalability, operational flexibility, and cost savings. Cloud-managed solutions offer streamlined maintenance, rapid deployment, and real-time network monitoring, allowing businesses to concentrate on strategic priorities. Emerging technologies like 5G, AI, and IoT further drive the adoption of cloud services. With improved accessibility, lower capital investment, and easy integration, cloud-based managed services are rapidly becoming the preferred choice, making this segment the market's fastest-growing component.
During the forecast period, the North America region is expected to hold the largest market share, owing to its robust telecom infrastructure, technologically advanced enterprises, and early technology adoption. The region experiences extensive 5G rollout, high internet usage, and substantial investments in cloud, IoT, and AI-driven network solutions. Companies increasingly rely on managed service providers for network, IT, and security management to improve operational efficiency and lower costs. A well-established regulatory environment, mature digital ecosystem, and rising demand for uninterrupted telecom services further strengthen North America's position as the largest market globally. These factors collectively make it the dominant region in telecom managed services adoption and growth.
Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR, fueled by rapid digital adoption, rising smart phone use, and expanding telecom networks. Key countries including China, India, and Japan are investing extensively in 5G, IoT, and cloud technologies, boosting the need for professional managed services. Businesses are increasingly outsourcing network, IT, and security management to improve efficiency, reduce operational costs, and facilitate digital transformation. With emerging markets, growing industrialization, and increased adoption of advanced telecom solutions, Asia-Pacific presents substantial growth potential, making it the fastest-growing and most promising region for telecom managed service providers globally.
Key players in the market
Some of the key players in Telecom Managed Services Market include Cisco Systems, Inc., Huawei Technologies Co., Ltd., IBM Corporation, Ericsson, Verizon Communications Inc., AT&T Inc., Nokia Corporation, ZTE Corporation, Tech Mahindra Limited, Accenture Plc., Capgemini SE, Tata Communications Limited, Orange Business Services, NTT Data Corporation and Amdocs Limited.
In November 2025, IBM and Atruvia AG have sealed a long-term collaboration that paves the way for sustainable and state-of-the-art IT platforms for the banking of tomorrow. Atruvia will use IBM z17, which was announced earlier this year, as a cornerstone supports its mission critical operations including the core banking system.
In September 2025, Ericsson has secured a 12.5 billion Swedish crown contract to supply 5G communications equipment to VodafoneThree, the U.K.'s newest mobile giant formed by the merger of Vodafone UK and Three UK. The deal makes Ericsson the primary vendor in a wider £2 billion equipment agreement that also includes Nokia.
In March 2025, Huawei and the Netherlands' Sona signed a strategic cooperation agreement. According to the agreement, the two parties will cooperate closely in the secure access service edge (SASE) field to jointly develop products, build a more intelligent network security system for enterprises worldwide, and share the SASE market. Sonia Harjani, founder of Sona, and Vincent Liu from President of Global Enterprise Network Marketing and Sales Dept, Huawei, attended the signing ceremony.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.