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市场调查报告书
商品编码
1889468
通讯软体市场预测至2032年:按软体类型、部署模式、最终用户和地区分類的全球分析Telecom Software Market Forecasts to 2032 - Global Analysis By Software Type (OSS (Operations Support Systems), BSS (Business Support Systems) and Security Software), Deployment Model, End User and By Geography |
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根据 Stratistics MRC 的一项研究,预计到 2025 年,全球通讯软体市场价值将达到 278.4 亿美元,到 2032 年将达到 515.6 亿美元,在预测期内的复合年增长率为 9.2%。
通讯软体是指用于管理、简化和改进电信网路及营运的专用应用程式和平台。这包括收费平台、网路监控解决方案、客户管理系统和营运支援工具。此类软体使通讯业者能够处理大量数据、维护可靠的连接、追踪网路效能并提高用户满意度。现代通讯软体越来越多地整合人工智慧 (AI)、自动化和分析功能,以预测网路问题、优化基础设施并提供客製化服务。随着 5G、物联网 (IoT) 和云端基础解决方案的扩展,通讯软体对于推动创新、提高效率以及帮助通讯业者在快速发展的数位环境中保持竞争力至关重要。
根据电信业美国(TIA) 的说法,该组织制定并维护通讯网路、资料中心和智慧建筑的全球标准,包括资料中心基础设施的 TIA-942 框架和通讯品管的 TL 9000 框架。
对物联网和连网设备的需求不断增长
物联网和联网设备的扩展是推动通讯软体市场发展的主要因素。随着全球连网设备数量的不断增长,通讯业者需要先进的软体解决方案来有效率地监控、管理和保护这些网路。此类软体能够实现即时数据分析、流量管理和设备协作,确保物联网运作的不间断。人工智慧、自动化和预测分析等先进功能使营运商能够优化网路效能并提升决策水准。智慧家庭、医疗保健、交通运输和製造业等领域对连网技术的应用日益广泛,也使得通讯软体的重要性日益凸显。不断扩展的物联网生态系统以及对安全、可扩展网路管理的需求是推动市场成长的关键因素。
高昂的实施成本
通讯软体市场的发展受到部署先进解决方案相关高昂成本的限制。通讯业者在软体授权、硬体、系统整合和持续维护方面需要承担巨额费用。中小型业者往往难以承担部署这些先进平台的成本,从而限制了其普及应用。此外,升级旧有系统以支援5G、物联网和云端基础服务等新兴技术也带来了日益沉重的财务负担。这些高成本会延缓部署进度,阻碍市场扩张。儘管通讯软体能够带来显着的营运和服务优势,但高额的初始投资仍然是一大障碍,限制了现代软体解决方案在整个行业中的广泛应用。
5G网路扩充
全球5G网路的部署为通讯软体市场带来了巨大的成长潜力。为了提供5G服务所需的高速和低延迟,通讯业者需要先进的软体来实现高效率的网路管理、监控和最佳化。这些平台能够有效率地处理大量数据流量,优化资源利用,并提升服务交付水准。此外,5G也将推动智慧城市、自动驾驶和物联网系统等新兴应用的发展,进一步刺激对先进软体解决方案的需求。随着5G在全球的加速普及,通讯软体供应商可以抓住机会,开发客製化解决方案,整合人工智慧和分析技术,并提供更强大的网路管理工具,从而显着扩大通讯软体市场。
激烈的市场竞争
通讯软体产业的激烈竞争对市场参与者构成重大威胁。众多供应商提供类似的解决方案,包括OSS/BSS系统、网路管理工具和收费平台,价格竞争日益激烈,导致利润率下降。企业必须不断创新,才能实现产品差异化并维持市场占有率。拥有先进人工智慧技术和专用软体的新参与企业可能会挑战现有供应商并赢得客户。此外,在竞争激烈的环境中企业发展会增加行销和营运成本。因此,通讯软体市场的激烈竞争可能会阻碍成长,扰乱定价策略,并使企业难以维持客户忠诚度和长期财务稳定。
新冠感染疾病对通讯软体市场产生了多重影响。远距办公、数位学习和数位化通讯的兴起推动了对先进通讯软体的需求,包括网路管理系统、云端基础平台和协作解决方案。通讯业者被迫优化网络,以防止服务中断并应对不断增长的流量。然而,封锁措施和经济不确定性延缓了基础设施升级和软体实施计划,尤其是中小型通讯业者。儘管面临这些挑战,疫情加速了整个产业的数位转型,并凸显了通讯软体在确保无缝连接和业务连续性方面的重要性。
预计在预测期内,本地部署细分市场将占据最大的市场份额。
由于其高可靠性、安全性和维运管理控制能力,预计在预测期内,本地部署方案将占据最大的市场份额。电信公司更倾向于选择本地部署软体,因为它能够提供完整的基础设施和资料监管以及可自订的功能。这种方式确保了机密资讯和关键网路运作安全地保留在组织内部。此外,本地部署解决方案与旧有系统高度相容,能够实现无缝整合和高效的网路管理。儘管云端原生和混合模式日益受到关注,但大规模通讯业者仍选择本地部署,以维持营运稳定性、加强对软体流程的控制并降低对第三方供应商的依赖,这使得本地部署成为市场中的关键细分领域。
预计在预测期内,政府和公共部门板块的复合年增长率将最高。
由于数位化和智慧基础设施建设的推进,预计政府及公共部门领域在预测期内将实现最高成长率。公共服务对强大、安全、高效的通讯系统的需求正在推动相关技术的应用。各国政府正加大对云端基础平台、网路优化工具和网路安全解决方案的投资,以确保为公民提供不间断且安全的服务。此外,电子化政府专案、公共需求以及物联网整合也进一步推动了对通讯软体的需求。该领域对扩充性、自动化和安全解决方案的重视,创造了巨大的成长机会,使政府及公共部门领域成为通讯软体市场中成长最快的领域。
在预测期内,北美预计将保持最大的市场份额,这主要得益于其先进的技术基础设施和对创新解决方案的早期采用。该地区的主要通讯业者正在大力投资5G网路、物联网整合和数位转型计划,推动了对先进软体平台的需求。云端基础方案、人工智慧工具和网路现代化计划将进一步促进市场成长。政府的扶持政策、强大的研发能力以及主要软体供应商的存在,都为北美的主导地位做出了贡献。该地区对营运效率、创新以及满足消费者和企业日益增长的需求的重视,将确保其在全球通讯软体市场继续保持主导地位。
亚太地区预计将在预测期内实现最高的复合年增长率,这主要得益于技术的快速普及和数位基础设施的不断扩展。 4G和5G网路的部署、行动装置使用量的成长以及政府主导的智慧城市计画等倡议,都在推动对先进通讯软体的需求。印度、中国和日本等国的通讯业者和企业正在大力投资网路优化、云端平台和人工智慧工具,以提高效率和服务交付能力。此外,新兴软体供应商的崛起、有利的法规结构以及不断增长的资讯通信技术支出也使该地区受益匪浅。
According to Stratistics MRC, the Global Telecom Software Market is accounted for $27.84 billion in 2025 and is expected to reach $51.56 billion by 2032 growing at a CAGR of 9.2% during the forecast period. Telecom software refers to specialized applications and platforms that help manage, streamline, and improve telecommunications networks and operations. This includes billing platforms, network monitoring solutions, customer management systems and operational support tools. Such software allows telecom companies to handle massive data volumes, maintain reliable connections, track network performance, and enhance user satisfaction. Modern telecom software increasingly incorporates artificial intelligence, automation, and analytics to anticipate network problems, optimize infrastructure, and deliver tailored services. As 5G, Internet of Things (IoT), and cloud-based solutions expand, telecom software becomes crucial for fostering innovation, boosting efficiency, and enabling telecom providers to stay competitive in a rapidly evolving digital landscape.
According to the Telecommunications Industry Association (TIA), the organization develops and maintains global standards for communications networks, data centers, and smart buildings, including frameworks like TIA-942 for data center infrastructure and TL 9000 for telecom quality management.
Rising demand for IoT and connected devices
The expansion of IoT and connected devices is a major factor driving the telecom software market. With an increasing number of devices connected globally, telecom providers require sophisticated software solutions to monitor, manage, and secure these networks efficiently. Such software facilitates real-time data analysis, traffic management, and device coordination, ensuring uninterrupted IoT operations. Advanced features like AI, automation, and predictive analytics enable operators to optimize network performance and enhance decision-making. As sectors including smart homes, healthcare, transportation, and manufacturing adopt connected technologies, the dependence on telecom software intensifies. The rising IoT ecosystem and the necessity for secure, scalable network management are key contributors to market growth.
High implementation costs
The telecom software market faces limitations due to the substantial costs involved in deploying advanced solutions. Telecom operators incur high expenses for software licensing, hardware, system integration, and ongoing maintenance. Smaller and mid-sized providers often struggle to afford such sophisticated platforms, restricting adoption. Furthermore, upgrading legacy systems to support emerging technologies like 5G, IoT, and cloud-based services adds to financial pressures. These elevated costs can slow deployment timelines and hinder market expansion. Although telecom software provides significant operational and service benefits, the hefty upfront investment continues to act as a major obstacle, limiting the reach and implementation of modern software solutions across the industry.
Expansion of 5G networks
The global deployment of 5G networks offers vast growth prospects for the telecom software market. Operators need sophisticated software for effective network management, monitoring, and optimization to support the high-speed, low-latency requirements of 5G services. These platforms allow efficient handling of heavy data traffic, optimized resource utilization, and improved service delivery. Additionally, 5G enables emerging applications like smart cities, autonomous transportation, and IoT systems, further driving demand for advanced software solutions. As 5G adoption accelerates worldwide, telecom software providers can capitalize on opportunities to develop tailored solutions, integrate AI and analytics, and offer enhanced network management tools, promoting substantial expansion in the telecom software market.
Intense market competition
Strong competition in the telecom software industry poses a significant threat to market players. With many providers offering similar solutions, such as OSS/BSS systems, network management tools, and billing platforms, pricing pressure increases while profit margins decline. Continuous innovation is essential for companies to distinguish their offerings and sustain market share. Emerging entrants with advanced AI-enabled technologies or specialized software can challenge established vendors and attract customers. Additionally, operating in a competitive environment drives up marketing and operational expenses. Therefore, the high level of rivalry in the telecom software market can impede growth, disrupt pricing strategies, and make it challenging for companies to maintain client loyalty and long-term financial stability.
The COVID-19 pandemic influenced the telecom software market in multiple ways. The rise of remote work, e-learning, and digital communication drove higher demand for advanced telecom software, such as network management systems, cloud-based platforms, and collaboration solutions. Telecom operators had to maintain uninterrupted services and optimize networks to accommodate increased traffic. However, lockdowns and financial uncertainty delayed infrastructure upgrades and software deployment projects, especially for smaller telecom providers. Despite these challenges, the pandemic accelerated digital transformation across the industry, emphasizing the importance of telecom software in ensuring seamless connectivity and operational continuity.
The on-premise segment is expected to be the largest during the forecast period
The on-premise segment is expected to account for the largest market share during the forecast period because of its high reliability, security, and control over operations. Telecom companies favor on-premise software as it provides complete oversight of infrastructure, data, and customizable functionalities. This approach ensures that sensitive information and critical network operations remain securely within the organization. Furthermore, on-premise solutions are highly compatible with legacy systems, allowing seamless integration and effective network management. While cloud-native and hybrid models are gaining traction, large telecom operators continue to prefer on-premise deployments to maintain operational stability, strong control over software processes, and reduced reliance on third-party providers, making it the leading segment in the market.
The government & public sector segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the government & public sector segment is predicted to witness the highest growth rate due to growing digitalization efforts and smart infrastructure initiatives. Adoption is driven by the need for robust, secure, and efficient communication systems in public services. Governments are increasingly investing in cloud-based platforms, network optimization tools, and cybersecurity solutions to ensure uninterrupted and protected services for citizens. Additionally, e-governance programs, public safety requirements, and IoT integration further fuel demand for telecom software. The emphasis on scalable, automated, and secure solutions in this sector creates substantial growth opportunities, making the government and public sector segment the fastest-growing area within the telecom software market.
During the forecast period, the North America region is expected to hold the largest market share, owing to its advanced technological infrastructure and early adoption of innovative solutions. Leading telecom operators in the region are heavily investing in 5G networks, IoT integration, and digital transformation initiatives, driving demand for sophisticated software platforms. Cloud-based solutions, AI-enabled tools, and network modernization projects further strengthen market growth. Supportive government regulations, strong research capabilities, and the presence of major software vendors contribute to North America's leading position. The region's focus on operational efficiency, innovation, and meeting the rising requirements of consumers and enterprises ensures its continued dominance in the global telecom software market.
Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR, driven by rapid technology adoption and expanding digital infrastructure. The development of 4G and 5G networks, rising mobile device usage, and government initiatives like smart city programs are boosting demand for sophisticated telecom software. Operators and enterprises across countries such as India, China, and Japan are investing heavily in network optimization, cloud platforms, and AI-based tools to improve efficiency and service delivery. Additionally, the region benefits from emerging software vendors, supportive regulatory frameworks, and increased ICT spending.
Key players in the market
Some of the key players in Telecom Software Market include Oracle, Ericsson, Microsoft, Salesforce, SAP, NEC Corporation, Amdocs, CSG Systems International, Google, Cisco, Huawei, IBM, Mavenir, Netcracker and Cerillion.
In November 2025, Salesforce, Inc. announced that it signed a definitive agreement for the acquisition of Spindle AI, which is a leading agentic analytics platform. Spindle AI's technology tends to combine advanced AI agents and ML with powerful data modeling to support businesses in making faster and more effective data-driven decisions.
In November 2025, IBM and Atruvia AG have sealed a long-term collaboration that paves the way for sustainable and state-of-the-art IT platforms for the banking of tomorrow. Atruvia will use IBM z17, which was announced earlier this year, as a cornerstone supports its mission critical operations including the core banking system.
In September 2025, Ericsson has secured a 12.5 billion Swedish crown contract to supply 5G communications equipment to VodafoneThree, the U.K.'s newest mobile giant formed by the merger of Vodafone UK and Three UK. The deal makes Ericsson the primary vendor in a wider £2 billion equipment agreement that also includes Nokia.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.