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市场调查报告书
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1619428

2024 年客户关係管理 (CRM) 领域人工智慧 (AI) 全球市场报告

Artificial Intelligence (AI) In Customer Relationship Management (CRM) Global Market Report 2024
出版日期: | 出版商: The Business Research Company | 英文 175 Pages | 商品交期: 2-10个工作天内

价格
简介目录

客户关係管理（CRM）领域的人工智慧（AI）市场规模预计将在未来几年呈指数级增长。 2028年，将以36.3%的复合年增长率成长至279.3亿美元。预测期内的预期成长是由于云端基础的解决方案的扩展、全通路参与需求的增加、人工智慧研发投资的增加、资料来源的扩展以及对客户体验的日益关注而成为可能。在此期间预计的主要趋势包括采用人工智慧驱动的聊天机器人、增强个人化、高级预测分析、人工智慧驱动的销售自动化以及增强的资料隐私和安全措施。

行销和销售中越来越多地采用自动化预计将推动客户关係管理 (CRM) 市场中人工智慧 (AI) 的成长。行销和销售自动化涉及使用技术和软体来处理重复性任务、简化工作流程并提高行销宣传活动和销售工作的效率。这一趋势是由管理电子邮件宣传活动和案源计分等任务的自动化功能所推动的，从而为策略活动腾出更多时间。此外，自动化提供即时资料和分析，使企业能够做出明智的决策并快速调整策略。 CRM 中的人工智慧透过自动化日常业务并提供资料主导的见解来优化宣传活动和销售策略，进一步增强个人化客户互动。例如，汉堡大学于 2023 年 9 月进行的一项涉及 129 名製造和销售领导者的研究发现，44% 的公司正在策略性地实施行销自动化。自动化平均水准预计将上升3.6%，64%的受访者表示行销自动化与前一年相比变得更加重要。因此，行销和销售中越来越多地采用自动化预计将推动 CRM 市场中的人工智慧领域的发展。

客户关係管理 (CRM) 市场中人工智慧 (AI) 的主要参与企业正在关注客户体验的进步，例如生成式 AI 技术，以改善个人化互动和自动化内容创建。生成式人工智慧采用复杂的演算法来实现个人化的客户互动、自动化内容生成，并透过资料主导的洞察力为 CRM 提供支援。例如，美国云端软体公司 Salesforce Inc. 于 2023 年 3 月发布了 Einstein GPT。这种尖端的生成式 AI CRM 技术可在销售、服务、行销、商务、IT 等多种功能中产生 AI 产生的内容。透过将销售团队 的专有人工智慧模型与其合作伙伴生态系统生成的人工智慧以及来自 Salesforce 资料云的即时资料集成，Einstein GPT 改善了客户体验。它促进与OpenAI的高级模型和其他外部模型的无缝连接，允许用户生成动态内容并即时回应不断变化的客户需求。

目录

第一章执行摘要

第二章 市场特点

第三章 市场趋势与策略

第四章宏观经济情景

  • 高通膨对市场的影响
  • 乌克兰与俄罗斯战争对市场的影响
  • COVID-19 对市场的影响

第五章世界市场规模与成长

  • 客户关係管理 (CRM) 市场中的全球人工智慧 (AI)：驱动因素和限制因素
    • 市场驱动因素
    • 市场限制因素
  • 全球人工智慧 (AI) 在客户关係管理 (CRM) 市场中表现：规模和成长，2018-2023 年
  • 全球人工智慧 (AI) 在客户关係管理 (CRM) 市场预测：规模和成长，2023-2028 年、2033 年

第六章 市场细分

  • 全球客户关係管理 (CRM) 市场中的人工智慧 (AI)：按类型、实际和预测划分，2018-2023、2023-2028、2033
  • 机器学习
  • 自然语言处理
  • 影像和语音辨识
  • 预测分析
  • 聊天机器人和虚拟助理
  • 客户关係管理 (CRM) 市场中的全球人工智慧 (AI)：按组成部分、实际情况和预测划分，2018-2023 年、2023-2028 年、2033 年
  • 软体
  • 服务
  • 全球客户关係管理 (CRM) 市场中的人工智慧 (AI)：按应用、实际和预测划分，2018-2023、2023-2028、2033
  • 销售自动化
  • 客户服务与支援
  • 行销个人化
  • 客户资料分析
  • 案源计分和资格
  • 客户关係管理 (CRM) 市场中的全球人工智慧 (AI)：按最终用途行业、实际和预测，2018-2023、2023-2028、2033
  • 银行、金融服务和保险 (BFSI)
  • 零售与电子商务
  • 资讯科技 (IT) 和通讯
  • 医疗保健
  • 製造业
  • 其他的

第 7 章 区域/国家分析

  • 全球人工智慧 (AI) 在客户关係管理 (CRM) 市场中的应用：按地区、业绩和预测，2018-2023、2023-2028、2033
  • 全球客户关係管理 (CRM) 市场中的人工智慧 (AI)：按国家/地区、绩效和预测，2018-2023、2023-2028、2033

第八章亚太市场

第九章 中国市场

第十章 印度市场

第十一章 日本市场

第十二章 澳洲市场

第十三章 印尼市场

第14章 韩国市场

第十五章 西欧市场

第十六章英国市场

第十七章 德国市场

第十八章 法国市场

第十九章 义大利市场

第20章 西班牙市场

第21章 东欧市场

第22章 俄罗斯市场

第23章 北美市场

第24章美国市场

第25章加拿大市场

第26章 南美洲市场

第27章 巴西市场

第28章 中东市场

第29章 非洲市场

第三十章 竞争格局及公司概况

  • 客户关係管理 (CRM) 领域的人工智慧 (AI) 市场：竞争格局
  • 客户关係管理 (CRM) 领域的人工智慧 (AI) 市场：公司简介
    • Microsoft Corporation
    • International Business Machines Corporation
    • Oracle Corporation
    • SAP SE
    • Salesforce Inc.

第三十一章 其他重大及创新企业

  • Adobe Inc.
  • Genesys Telecommunications Laboratories Inc.
  • HubSpot Inc.
  • Zendesk Inc.
  • Zoho Corporation Pvt. Ltd.
  • Pegasystems Inc.
  • Freshworks Inc.
  • C3.ai Inc.
  • SugarCRM Inc.
  • Intercom Inc.
  • Pipedrive Inc.
  • Copper Inc.
  • Insightly Inc.
  • Conversica Inc.
  • Streak Inc.

第32章竞争基准化分析

第 33 章. 竞争对手仪表板

第三十四章 重大併购

第35章 未来展望与潜力分析

第36章附录

简介目录
Product Code: r20459

Artificial intelligence (AI) in customer relationship management (CRM) involves leveraging advanced algorithms and machine learning technologies to enhance and automate various aspects of customer interactions and data management. The goal is to improve customer engagement, streamline processes, and generate actionable insights by analyzing large volumes of customer data.

The primary types of AI used in CRM include machine learning, natural language processing, image and speech recognition, predictive analytics, chatbots, and virtual assistants. In CRM, machine learning involves using algorithms and statistical models to analyze data, make predictions, and optimize customer interactions by learning from past data. The key components, such as software and services, are applied in areas such as sales automation, customer service and support, marketing personalization, customer data analysis, and lead scoring and qualification. AI in CRM is utilized across various industries, including banking, financial services, and insurance (BFSI), retail and e-commerce, information technology (IT) and telecommunications, healthcare, manufacturing, and more.

The artificial intelligence (AI) in customer relationship management (CRM) market research report is one of a series of new reports from the business research company that provides artificial intelligence (AI) in customer relationship management (CRM) market statistics, including artificial intelligence (AI) in customer relationship management (CRM) industry global market size, regional shares, competitors with an artificial intelligence (AI) in customer relationship management (CRM) market share, detailed artificial intelligence (AI) in customer relationship management (CRM) market segments, market trends and opportunities, and any further data you may need to thrive in the artificial intelligence (AI) in customer relationship management (CRM) industry. This artificial intelligence (AI) in customer relationship management (CRM) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The artificial intelligence (AI) in customer relationship management (CRM) market size has grown exponentially in recent years. It will grow from $5.94 billion in 2023 to $8.09 billion in 2024 at a compound annual growth rate (CAGR) of 36.2%. The growth during the historic period can be attributed to rising customer expectations, the pursuit of cost efficiency, the explosion of data, competitive pressures, and the increased availability of data.

The artificial intelligence (AI) in customer relationship management (CRM) market size is expected to see exponential growth in the next few years. It will grow to $27.93 billion in 2028 at a compound annual growth rate (CAGR) of 36.3%. The anticipated growth during the forecast period can be attributed to the expansion of cloud-based solutions, growing demand for omnichannel engagement, increased investment in AI research and development, the expansion of data sources, and a heightened focus on customer experience. Key trends expected during this period include the adoption of AI-powered chatbots, enhanced personalization, advanced predictive analytics, AI-driven sales automation, and strengthened data privacy and security measures.

The increasing adoption of automation in marketing and sales is projected to drive growth in the artificial intelligence (AI) segment of the customer relationship management (CRM) market. Automation in marketing and sales involves using technology and software to handle repetitive tasks, streamline workflows, and improve efficiency in marketing campaigns and sales activities. This trend is propelled by automation's ability to manage tasks such as email campaigns and lead scoring, thereby allowing more time for strategic activities. Additionally, automation provides real-time data and analytics, enabling businesses to make informed decisions and quickly adapt their strategies. AI in CRM further enhances personalized customer interactions by automating routine tasks and delivering data-driven insights to optimize campaigns and sales strategies. For example, a survey conducted by the University of Hamburg in September 2023, involving 129 manufacturing and sales leaders, found that 44% of companies are strategically adopting marketing automation. The average level of automation is expected to increase by 3.6%, and 64% of respondents noted that the significance of marketing automation has grown compared to the previous year. Thus, the rise in automation adoption in marketing and sales is expected to boost the AI segment within the CRM market.

Key players in the AI CRM market are concentrating on advancements in customer experience, such as generative AI technology, to improve personalized interactions and automate content creation. Generative AI employs sophisticated algorithms to create personalized customer interactions, automate content generation, and enhance CRM through data-driven insights. For instance, Salesforce Inc., a US-based cloud software company, introduced Einstein GPT in March 2023. This cutting-edge generative AI CRM technology produces AI-generated content across various functions including sales, service, marketing, commerce, and IT. By integrating Salesforce's proprietary AI models with generative AI from partner ecosystems and real-time data from the Salesforce Data Cloud, Einstein GPT enhances customer experiences. It facilitates seamless connectivity to OpenAI's advanced models or other external ones, enabling users to generate dynamic content and adjust to changing customer needs in real time.

In May 2024, Cordance Corporation, a US-based technology and software solutions provider, acquired Spiro.ai for an undisclosed sum. This acquisition aims to enhance Cordance's portfolio by integrating Spiro.ai's AI-driven CRM technology, which streamlines sales processes and improves sales team efficiency. Spiro.ai is known for its AI-powered CRM solutions.

Major companies operating in the artificial intelligence (AI) in customer relationship management (crm) market are Microsoft Corporation, International Business Machines Corporation, Oracle Corporation, SAP SE, Salesforce Inc., Adobe Inc., Genesys Telecommunications Laboratories Inc., HubSpot Inc., Zendesk Inc., Zoho Corporation Pvt. Ltd., Pegasystems Inc., Freshworks Inc., C3.ai Inc., SugarCRM Inc., Intercom Inc., Pipedrive Inc., Copper Inc., Insightly Inc., Conversica Inc., Streak Inc., Kreato CRM, Spiro Technologies Inc., Nimble Inc., Vtiger Systems, Salesflare Inc

North America was the largest region in the artificial intelligence (AI) in customer relationship management (CRM) market in 2023. The regions covered in the artificial intelligence (AI) in customer relationship management (crm) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the artificial intelligence (AI) in customer relationship management (crm) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The artificial intelligence (AI) in customer relationship management (CRM) market consists of revenues earned by entities by providing services such as implementation services, customization services, and ongoing support services. The market value includes the value of related goods sold by the service provider or included within the service offering. The artificial intelligence (AI) in the customer relationship management (CRM) market also includes sales of AI-powered software solutions and platforms, automated sales processes, and personalized marketing tools. Values in this market are 'factory gate' values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Artificial Intelligence (AI) In Customer Relationship Management (CRM) Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on artificial intelligence (AI) in customer relationship management (CRM) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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  • Measure the impact of high global inflation on market growth.
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Where is the largest and fastest growing market for artificial intelligence (AI) in customer relationship management (CRM) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The artificial intelligence (AI) in customer relationship management (CRM) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.

The impact of higher inflation in many countries and the resulting spike in interest rates.

The continued but declining impact of COVID-19 on supply chains and consumption patterns.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

  • Markets Covered:1) By Type: Machine Learning; Natural Language Processing; Image and Speech Recognition; Predictive Analytics; Chatbots And Virtual Assistants
  • 2) By Component: Software; Services
  • 3) By Application: Sales Automation; Customer Service And Support; Marketing Personalization; Customer Data Analysis; Lead Scoring And Qualification\
  • 4) By End-Use Industry: Banking, Financial Services And Insurance (BFSI); Retail And E-commerce; Information Technology (IT) And Telecommunications; Healthcare; Manufacturing; Other End-Use Industries
  • Companies Mentioned: Microsoft Corporation; International Business Machines Corporation; Oracle Corporation; SAP SE; Salesforce Inc.
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Characteristics

3. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Trends And Strategies

4. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market - Macro Economic Scenario

  • 4.1. Impact Of High Inflation On The Market
  • 4.2. Ukraine-Russia War Impact On The Market
  • 4.3. COVID-19 Impact On The Market

5. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Size and Growth

  • 5.1. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Drivers and Restraints
    • 5.1.1. Drivers Of The Market
    • 5.1.2. Restraints Of The Market
  • 5.2. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
  • 5.3. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Segmentation

  • 6.1. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Machine Learning
  • Natural Language Processing
  • Image and Speech Recognition
  • Predictive Analytics
  • Chatbots And Virtual Assistants
  • 6.2. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Software
  • Services
  • 6.3. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Sales Automation
  • Customer Service And Support
  • Marketing Personalization
  • Customer Data Analysis
  • Lead Scoring And Qualification
  • 6.4. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Banking, Financial Services And Insurance (BFSI)
  • Retail And E-commerce
  • Information Technology (IT) And Telecommunications
  • Healthcare
  • Manufacturing
  • Other End-Use Industries

7. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Regional And Country Analysis

  • 7.1. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 7.2. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 8.1. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.3. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.4. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 9.1. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 9.2. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.3. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.4. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 10.1. India Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.2. India Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.3. India Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 11.1. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 11.2. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.3. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.4. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 12.1. Australia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.2. Australia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.3. Australia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 13.1. Indonesia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.2. Indonesia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.3. Indonesia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 14.1. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 14.2. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.3. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.4. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 15.1. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 15.2. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.3. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.4. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 16.1. UK Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.2. UK Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.3. UK Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 17.1. Germany Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.2. Germany Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.3. Germany Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 18.1. France Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.2. France Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.3. France Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 19.1. Italy Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.2. Italy Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.3. Italy Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 20.1. Spain Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.2. Spain Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.3. Spain Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 21.1. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 21.2. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.3. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.4. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 22.1. Russia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.2. Russia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.3. Russia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 23.1. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 23.2. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.3. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.4. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 24.1. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 24.2. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.3. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.4. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 25.1. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 25.2. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.3. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.4. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 26.1. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 26.2. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.3. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.4. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 27.1. Brazil Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.2. Brazil Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.3. Brazil Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 28.1. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 28.2. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.3. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.4. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 29.1. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 29.2. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.3. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.4. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Competitive Landscape And Company Profiles

  • 30.1. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Competitive Landscape
  • 30.2. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Company Profiles
    • 30.2.1. Microsoft Corporation
      • 30.2.1.1. Overview
      • 30.2.1.2. Products and Services
      • 30.2.1.3. Strategy
      • 30.2.1.4. Financial Performance
    • 30.2.2. International Business Machines Corporation
      • 30.2.2.1. Overview
      • 30.2.2.2. Products and Services
      • 30.2.2.3. Strategy
      • 30.2.2.4. Financial Performance
    • 30.2.3. Oracle Corporation
      • 30.2.3.1. Overview
      • 30.2.3.2. Products and Services
      • 30.2.3.3. Strategy
      • 30.2.3.4. Financial Performance
    • 30.2.4. SAP SE
      • 30.2.4.1. Overview
      • 30.2.4.2. Products and Services
      • 30.2.4.3. Strategy
      • 30.2.4.4. Financial Performance
    • 30.2.5. Salesforce Inc.
      • 30.2.5.1. Overview
      • 30.2.5.2. Products and Services
      • 30.2.5.3. Strategy
      • 30.2.5.4. Financial Performance

31. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Other Major And Innovative Companies

  • 31.1. Adobe Inc.
  • 31.2. Genesys Telecommunications Laboratories Inc.
  • 31.3. HubSpot Inc.
  • 31.4. Zendesk Inc.
  • 31.5. Zoho Corporation Pvt. Ltd.
  • 31.6. Pegasystems Inc.
  • 31.7. Freshworks Inc.
  • 31.8. C3.ai Inc.
  • 31.9. SugarCRM Inc.
  • 31.10. Intercom Inc.
  • 31.11. Pipedrive Inc.
  • 31.12. Copper Inc.
  • 31.13. Insightly Inc.
  • 31.14. Conversica Inc.
  • 31.15. Streak Inc.

32. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Competitive Benchmarking

33. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Competitive Dashboard

34. Key Mergers And Acquisitions In The Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

35. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Future Outlook and Potential Analysis

  • 35.1 Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market In 2028 - Countries Offering Most New Opportunities
  • 35.2 Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market In 2028 - Segments Offering Most New Opportunities
  • 35.3 Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market In 2028 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer