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市场调查报告书
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1694992

2025年服务品管（SQM）及通讯业者客户体验管理（CEM）全球市场报告

Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Global Market Report 2025
出版日期: | 出版商: The Business Research Company | 英文 200 Pages | 商品交期: 2-10个工作天内

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简介目录

预计未来几年通讯业者的服务品管（SQM）和客户体验管理（CEM）市场规模将呈指数级增长。到 2029 年，这一数字将成长至 95.7 亿美元，复合年增长率为 12.8%。预测期内的成长归因于行动通讯业者服务的预期成长、对技术支援解决方案的需求不断增长、为提高成本效益而越来越多地采用云端基础的解决方案、采用开放的网路功能 API 以及专注于故障和事件管理。预测期内的关键趋势包括新技术的整合、人工智慧个人化、自动化、自助服务解决方案、增强的资料分析能力以及对主动客户参与的关注。

越来越多地采用云端基础的解决方案预计将推动服务品管(SQM) 和通讯业者客户体验管理 (CEM) 市场的成长。云端基础的解决方案是指透过网际网路託管和存取的软体或服务，而不是在本机电脑或伺服器上安装和运行的软体或服务。云端运算采用率的上升是由于其扩充性、灵活性和成本效益，使各种规模的企业受益。云端解决方案支援即时资料分析、自动化和敏捷基础设施，以增强通讯业者的服务品管和客户体验管理。例如，美国软体公司 Flexera 在 2024 年 3 月进行的一项调查显示，超过四分之一（29%）的全球受访者每年在云端服务上的投资超过 1,200 万美元，类似比例（22%）的受访者在软体即服务（SaaS）上的支出相同。调查还发现，多重云端采用率略有上升，从 2022 年的 87% 上升到 2023 年的 89%。此外，61% 的大型企业正在使用多重云端安全解决方案，57% 的大型企业正在采用多重云端FinOps 工具进行成本最佳化。云端基础的解决方案的日益普及正在推动 SQM 和 CEM 市场的扩张。

服务品管(SQM) 和通讯业者客户体验管理 (CEM) 市场的主要企业正专注于开发创新的 WiFi 服务保证系统，以提高网路可靠性、优化效能并为客户提供无缝连接体验。这有助于减少客户流失并提高整体满意度。 WiFi 服务保障系统旨在监控、分析和优化 WiFi 网络，以确保高品质的连接和改善的使用者体验。例如，2024 年 9 月，波兰软体和服务专家 AVSystem 宣布推出一个新的客户体验管理 (CEM) 平台，旨在增强通讯服务供应商 (CSP) 的 WiFi 服务保障。该平台旨在透过解决常见的 WiFi 连接难题来提高客户满意度和业务效率。 CEM 平台提供了存取层和家庭 WiFi 体验的全面视图，使 CSP 能够在问题成为客户申诉之前主动管理问题。

目录

第一章执行摘要

第二章 市场特征

第三章 市场趋势与策略

第四章 市场－宏观经济情景，包括利率、通膨、地缘政治、新冠疫情、以及復苏对市场的影响

第五章 全球成长分析与策略分析框架

  • 通讯业者的全球服务品管(SQM) 和客户体验管理 (CEM) PESTEL 分析（政治、社会、技术、环境、法律因素、驱动因素、限制因素）
  • 最终用途产业分析
  • 全球服务品管（SQM）与通讯业者客户体验管理（CEM）市场：成长率分析
  • 全球服务品管(SQM) 与通讯业者客户体验管理 (CEM) 市场表现：规模与成长，2019-2024 年
  • 全球服务品管(SQM) 与通讯业者客户体验管理 (CEM) 市场预测：规模与成长，2024-2029 年，2034 年
  • 全球服务品管(SQM) 与通讯业者客户体验管理 (CEM) 总目标市场 (TAM)

第六章市场区隔

  • 全球服务品管(SQM) 和通讯业者客户体验管理 (CEM) 市场（按产品类型、性能和预测），2019-2024 年、2024-2029 年、2034 年
  • 企业回馈管理（EFM）
  • 文字分析
  • 语音分析
  • 网路分析
  • 全球服务品管(SQM) 和通讯业者客户体验管理 (CEM) 市场（按支援系统划分）、实际情况和预测，2019-2024 年、2024-2029 年、2034 年
  • 网际服务供应商（ISP）
  • 託管服务供应商(MSP)
  • 通讯服务供应商(TSP)
  • 全球服务品管(SQM) 和通讯业者客户体验管理 (CEM) 市场（按通路、绩效和预测），2019-2024 年、2024-2029 年、2034 年
  • 公司网站
  • 网路
  • 拨打行动电话
  • 中心
  • 分店
  • 社群媒体
  • 全球服务品管(SQM) 和通讯业者客户体验管理 (CEM) 市场（按最终用户、业绩和预测），2019-2024 年、2024-2029 年、2034 年
  • 中小型企业
  • 企业
  • 全球服务品管(SQM) 和通讯业者客户体验管理 (CEM) 市场、企业回馈管理 (EFM) 细分、按类型、实际和预测，2019-2024 年、2024-2029 年、2034 年
  • 客户调查
  • 回馈收集和分析工具
  • 衡量情绪和满意度
  • 全球服务品管(SQM) 和通讯业者客户体验管理 (CEM) 市场、文字分析细分、按类型、实际和预测，2019-2024 年、2024-2029 年、2034 年
  • 自然语言处理（NLP）工具
  • 情绪分析
  • 文字分类
  • 全球服务品管(SQM) 和通讯业者客户体验管理 (CEM) 市场、语音分析细分、按类型、实际和预测，2019-2024 年、2024-2029 年、2034 年
  • 通话记录和分析
  • 语音情绪分析
  • 语音转文字工具
  • 全球服务品管(SQM) 和通讯业者客户体验管理 (CEM) 市场、网路分析细分、按类型、实际和预测，2019-2024 年、2024-2029 年、2034 年
  • 网路流量分析
  • 使用者行为分析
  • 转化和参与度跟踪

第七章 区域和国家分析

  • 全球服务品管(SQM) 和通讯业者客户体验管理 (CEM) 市场：按地区、绩效和预测，2019-2024 年、2024-2029 年、2034 年
  • 全球服务品管(SQM) 和通讯业者客户体验管理 (CEM) 市场：按国家/地区、业绩和预测，2019-2024 年、2024-2029 年、2034 年

第八章 亚太市场

第九章：中国市场

第十章 印度市场

第十一章 日本市场

第十二章 澳洲市场

第十三章 印尼市场

第十四章 韩国市场

第十五章 西欧市场

第十六章英国市场

第十七章 德国市场

第十八章 法国市场

第十九章：义大利市场

第20章：西班牙市场

第21章 东欧市场

第22章 俄罗斯市场

第23章 北美市场

第24章美国市场

第25章：加拿大市场

第26章 南美洲市场

第27章：巴西市场

第28章 中东市场

第29章：非洲市场

第30章竞争格局与公司概况

  • 服务品管(SQM) 与通讯业者客户体验管理 (CEM) 市场：竞争格局
  • 服务品管(SQM) 与通讯业者客户体验管理 (CEM) 市场：公司简介
    • Huawei Technologies Co. Ltd Overview, Products and Services, Strategy and Financial Analysis
    • Accenture PLC Overview, Products and Services, Strategy and Financial Analysis
    • The International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
    • Cisco Systems Inc Overview, Products and Services, Strategy and Financial Analysis
    • Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis

第31章 其他大型创新企业

  • SAP SE
  • The Hewlett Packard Enterprise Company
  • Nokia Corporation
  • Telefonaktiebolaget LM Ericsson
  • NEC Corporation
  • Capgemini SE
  • Adobe Inc
  • Tech Mahindra Ltd
  • Amdocs Limited
  • Ciena Corporation
  • SAS Institute
  • Genesys Cloud Services Inc
  • CSG International
  • Verint Systems
  • Calix Inc

第 32 章全球市场竞争基准化分析与仪表板

第33章 重大併购

第34章近期市场趋势

第 35 章 高市场潜力国家、细分市场与策略

  • 2029 年服务品管(SQM) 与通讯业者客户体验管理 (CEM) 市场：提供新机会的国家
  • 2029 年服务品管(SQM) 与通讯业者客户体验管理 (CEM) 市场：提供新机会的细分市场
  • 服务品管(SQM) 与通讯业者客户体验管理 (CEM) 市场 2029 年：成长策略
    • 基于市场趋势的策略
    • 竞争对手的策略

第36章 附录

简介目录
Product Code: r28969

Service quality management (SQM) involves systematically monitoring, evaluating, and improving the quality of services provided by a telecom company. On the other hand, telco customer experience management (CEM) focuses on understanding, analyzing, and enhancing the overall satisfaction and perception of customers with the telecom services offered. Both SQM and telco CEM are integral aspects of a comprehensive customer-centric strategy aimed at delivering value and fostering enduring relationships with customers.

The primary types of service quality management (SQM) and telco customer experience management (CEM) products include enterprise feedback management (EFM), text analytics, speech analytics, and web analytics. Enterprise feedback management (EFM) involves the systematic collection, management, and analysis of feedback from various stakeholders within an organization to drive improvements in products, services, and processes. These tools find applications in various support systems such as internet service providers (ISPs), managed service providers (MSPs), and telecom service providers (TSP). They encompass multiple channels including the company website, web, call center, mobile, branch offices, and social media platforms, catering to diverse end users including small and medium businesses as well as enterprises.

The service quality management (SQM) and telco customer experience management (CEM) market research report is one of a series of new reports from The Business Research Company that provides service quality management (SQM) and telco customer experience management (CEM) market statistics, including service quality management (SQM) and telco customer experience management (CEM) industry global market size, regional shares, competitors with a service quality management (SQM) and telco customer experience management (CEM) market share, detailed service quality management (SQM) and telco customer experience management (CEM) market segments, market trends and opportunities, and any further data you may need to thrive in the service quality management (SQM) and telco customer experience management (CEM) industry. This service quality management (SQM) and telco customer experience management (CEM) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The service quality management (SQM) and telco customer experience management (CEM) market size has grown rapidly in recent years. It will grow from $5.22 billion in 2024 to $5.91 billion in 2025 at a compound annual growth rate (CAGR) of 13.2%. The growth in the historic period can be attributed to increasing usage of mobile applications, growing customer interactions in the BFSI sector, expansion of IoT connections, focus on customer compatibility issues, rising call center touchpoint interactions by end-users.

The service quality management (SQM) and telco customer experience management (CEM) market size is expected to see rapid growth in the next few years. It will grow to $9.57 billion in 2029 at a compound annual growth rate (CAGR) of 12.8%. The growth in the forecast period can be attributed to expected rise in mobile operator services, growing demand for technical support solutions, expansion of cloud-based solutions for cost-effectiveness, adoption of open APIs for network capabilities, focus on fault and event management. Major trends in the forecast period include integration of emerging technologies, AI-driven personalization, automation and self-service solutions, enhanced data analytics capabilities, focus on proactive customer engagement.

The increasing adoption of cloud-based solutions is expected to drive the growth of the service quality management (SQM) and telco customer experience management (CEM) market. Cloud-based solutions refer to software or services that are hosted and accessed over the Internet, rather than being installed and run on local computers or servers. The rise in cloud adoption can be attributed to its scalability, flexibility, and cost-effectiveness, benefiting businesses of all sizes. Cloud solutions enhance service quality management and telco customer experience management by enabling real-time data analysis, automation, and agile infrastructure, all of which improve responsiveness and enable personalized service delivery. For instance, a March 2024 survey by Flexera, a US-based software company, revealed that over a quarter (29%) of respondents worldwide invested more than $12 million annually in cloud services, with a similar percentage (22%) spending the same amount on Software as a Service (SaaS). The survey also showed a slight increase in multi-cloud usage, rising from 87% in 2022 to 89% in 2023. Additionally, 61% of large enterprises utilized multi-cloud security measures, while 57% implemented multi-cloud FinOps tools for cost optimization. As such, the growing adoption of cloud-based solutions is fueling the expansion of the SQM and CEM markets.

Leading companies in the service quality management (SQM) and telco customer experience management (CEM) market are focused on developing innovative WiFi service assurance systems to improve network reliability, optimize performance, and provide seamless connectivity experiences for customers. This, in turn, helps reduce churn and boost overall satisfaction. WiFi service assurance systems are designed to monitor, analyze, and optimize WiFi networks, ensuring high-quality connectivity and an enhanced user experience. For example, in September 2024, AVSystem, a Poland-based company specializing in software services, launched a new Customer Experience Management (CEM) platform aimed at enhancing WiFi service assurance for Communication Service Providers (CSPs). This platform is designed to improve customer satisfaction and operational efficiency by addressing common WiFi connectivity challenges. The CEM platform offers a comprehensive view of both the access layer and in-home WiFi experience, enabling CSPs to proactively manage issues before they escalate into customer complaints.

In March 2024, Accenture PLC further strengthened its capabilities in understanding customer behavior by acquiring GemSeek. This strategic acquisition bolsters Accenture's offerings in customer experience analytics (CEM), leveraging insights, analytics, and AI-powered predictive models. GemSeek, a UK-based customer experience analytics company, provides specialized services that align with Accenture's vision to deliver enhanced customer experiences through data-driven strategies.

Major companies operating in the service quality management (SQM) and telco customer experience management (CEM) market are Huawei Technologies Co. Ltd., Accenture PLC, The International Business Machines Corporation, Cisco Systems Inc., Oracle Corporation, SAP SE, The Hewlett Packard Enterprise Company, Nokia Corporation, Telefonaktiebolaget LM Ericsson, NEC Corporation, Capgemini SE, Adobe Inc., Tech Mahindra Ltd., Amdocs Limited, Ciena Corporation, SAS Institute, Genesys Cloud Services Inc., CSG International, Verint Systems, Calix Inc., Medallia Inc., Spirent Communications PLC, Comarch SA, InfoVista SAS, Comviva, Radisys Corporation, Aria Systems Inc.

North America was the largest region in the service quality management (SQM) and telco customer experience management (CEM) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the service quality management (SQM) and telco customer experience management (CEM) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the service quality management (SQM) and telco customer experience management (CEM) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The service quality management (SQM) and telco customer experience management (CEM) market includes revenues earned by entities by providing services such as network performance monitoring, customer journey mapping, personalization, and service audits. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on service quality management (sqm) and telco customer experience management (cem) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for service quality management (sqm) and telco customer experience management (cem) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The service quality management (sqm) and telco customer experience management (cem) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

  • Markets Covered:1) By Product Type: Enterprise Feedback Management (EFM); Text Analytics; Speech Analytics; Web Analytics
  • 2) By Support System: Internet Service Providers (ISP); Managed Service Providers (MSP); Telecom Service Providers (TSP)
  • 3) By Channel: Company Website; Web; Call Mobile; Centre; Branch; Social Media
  • 4) By End Users: Small And Medium Businesses; Enterprises
  • Subsegments:
  • 1) By Enterprise Feedback Management (EFM): Customer Surveys; Feedback Collection And Analysis Tools; Sentiment And Satisfaction Measurement
  • 2) By Text Analytics: Natural Language Processing (NLP) Tools; Sentiment Analysis; Text Classification And Categorization
  • 3) By Speech Analytics: Call Transcription And Analysis; Voice Sentiment Analysis; Speech-To-Text Tools
  • 4) By Web Analytics: Web Traffic Analytics; User Behavior Analytics; Conversion And Engagement Tracking
  • Companies Mentioned: Huawei Technologies Co. Ltd; Accenture PLC; The International Business Machines Corporation; Cisco Systems Inc; Oracle Corporation
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Characteristics

3. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Trends And Strategies

4. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Growth Analysis And Strategic Analysis Framework

  • 5.1. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
  • 5.2. Analysis Of End Use Industries
  • 5.3. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Growth Rate Analysis
  • 5.4. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
  • 5.5. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
  • 5.6. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Total Addressable Market (TAM)

6. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Segmentation

  • 6.1. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Enterprise Feedback Management (EFM)
  • Text Analytics
  • Speech Analytics
  • Web Analytics
  • 6.2. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Internet Service Providers (ISP)
  • Managed Service Providers (MSP)
  • Telecom Service Providers (TSP)
  • 6.3. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Company Website
  • Web
  • Call Mobile
  • Centre
  • Branch
  • Social Media
  • 6.4. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Small And Medium Businesses
  • Enterprises
  • 6.5. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Sub-Segmentation Of Enterprise Feedback Management (EFM), By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Customer Surveys
  • Feedback Collection And Analysis Tools
  • Sentiment And Satisfaction Measurement
  • 6.6. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Sub-Segmentation Of Text Analytics, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Natural Language Processing (NLP) Tools
  • Sentiment Analysis
  • Text Classification And Categorization
  • 6.7. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Sub-Segmentation Of Speech Analytics, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Call Transcription And Analysis
  • Voice Sentiment Analysis
  • Speech-To-Text Tools
  • 6.8. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Sub-Segmentation Of Web Analytics, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Web Traffic Analytics
  • User Behavior Analytics
  • Conversion And Engagement Tracking

7. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Regional And Country Analysis

  • 7.1. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 7.2. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 8.1. Asia-Pacific Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.3. Asia-Pacific Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.4. Asia-Pacific Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 9.1. China Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 9.2. China Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.3. China Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.4. China Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 10.1. India Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.2. India Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.3. India Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 11.1. Japan Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 11.2. Japan Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.3. Japan Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.4. Japan Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 12.1. Australia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.2. Australia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.3. Australia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 13.1. Indonesia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.2. Indonesia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.3. Indonesia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 14.1. South Korea Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 14.2. South Korea Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.3. South Korea Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.4. South Korea Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 15.1. Western Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 15.2. Western Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.3. Western Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.4. Western Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 16.1. UK Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.2. UK Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.3. UK Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 17.1. Germany Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.2. Germany Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.3. Germany Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 18.1. France Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.2. France Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.3. France Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 19.1. Italy Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.2. Italy Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.3. Italy Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 20.1. Spain Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.2. Spain Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.3. Spain Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 21.1. Eastern Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 21.2. Eastern Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.3. Eastern Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.4. Eastern Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 22.1. Russia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.2. Russia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.3. Russia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 23.1. North America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 23.2. North America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.3. North America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.4. North America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 24.1. USA Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 24.2. USA Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.3. USA Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.4. USA Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 25.1. Canada Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 25.2. Canada Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.3. Canada Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.4. Canada Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 26.1. South America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 26.2. South America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.3. South America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.4. South America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 27.1. Brazil Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.2. Brazil Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.3. Brazil Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 28.1. Middle East Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 28.2. Middle East Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.3. Middle East Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.4. Middle East Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 29.1. Africa Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 29.2. Africa Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.3. Africa Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.4. Africa Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Competitive Landscape And Company Profiles

  • 30.1. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Competitive Landscape
  • 30.2. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Company Profiles
    • 30.2.1. Huawei Technologies Co. Ltd Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.2. Accenture PLC Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.3. The International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.4. Cisco Systems Inc Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.5. Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis

31. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Other Major And Innovative Companies

  • 31.1. SAP SE
  • 31.2. The Hewlett Packard Enterprise Company
  • 31.3. Nokia Corporation
  • 31.4. Telefonaktiebolaget LM Ericsson
  • 31.5. NEC Corporation
  • 31.6. Capgemini SE
  • 31.7. Adobe Inc
  • 31.8. Tech Mahindra Ltd
  • 31.9. Amdocs Limited
  • 31.10. Ciena Corporation
  • 31.11. SAS Institute
  • 31.12. Genesys Cloud Services Inc
  • 31.13. CSG International
  • 31.14. Verint Systems
  • 31.15. Calix Inc

32. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

34. Recent Developments In The Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

35. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market High Potential Countries, Segments and Strategies

  • 35.1 Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market In 2029 - Countries Offering Most New Opportunities
  • 35.2 Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market In 2029 - Segments Offering Most New Opportunities
  • 35.3 Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market In 2029 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer