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市场调查报告书
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1847510

2025年全球客户服务领域生成式人工智慧市场报告

Generative AI In Customer Services Global Market Report 2025
出版日期: | 出版商: The Business Research Company | 英文 250 Pages | 商品交期: 2-10个工作天内

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简介目录

近年来，客户服务领域生成式人工智慧的市场规模呈指数级增长，从2024年的5.1亿美元成长到2025年的6.6亿美元，复合年增长率达27.8%。这段历史性成长时期可归因于聊天机器人的出现、自然语言处理技术的进步、客户资料量的不断增长以及对客户体验的重视。

预计未来几年，客户服务领域的生成式人工智慧市场将呈指数级增长，到2029年市场规模将达到16.3亿美元，年复合成长率（CAGR）高达25.7%。预测期内的成长主要归功于与物联网设备的整合、多语言支援的增强、对伦理人工智慧的关注、扩增实境（AR）的整合以及对情绪智商的重视。预测期内的关键趋势包括：人工智慧驱动的建议不断扩展、人工智慧驱动的虚拟助理兴起、对情感互动的关注、与社交媒体平台的整合以及人工智慧驱动的情感分析的普及。

未来五年25.7%的成长率预测较我们先前对该市场的预测略微下调了0.5%。这一下调主要归因于美国与其他国家之间的关税影响。进口聊天机器人硬体和客服中心自动化系统的关税可能会限制生成式人工智慧在客户服务领域的应用，尤其是在那些寻求快速扩张并同时控製成本的行业。此外，相互关税以及日益加剧的贸易紧张局势和限制对全球经济和贸易造成的负面影响也将产生更广泛的影响。

旅游和酒店业在客户服务领域日益增长的人工智慧应用预计将推动生成式人工智慧在客户服务市场的扩张。旅游和酒店业涵盖与旅游、旅游、住宿、餐饮、娱乐和休閒相关的企业和服务。人工智慧正在改变旅游业的客户服务，为旅客提供个人化、高效且便利的帮助，从而提升他们的体验并推动旅游公司的业务成长。例如，总部位于德国的招聘机构Wifi Talents（专注于远端全球人才招募）在2024年8月指出，人工智慧正成为饭店业的关键驱动力，预计到2025年，85%的客户互动将由人工智慧聊天机器人处理。预计到2023年，该产业人工智慧的全球市场规模将达到18亿美元。因此，旅游和酒店业在客户服务领域日益增长的人工智慧应用正在推动生成式人工智慧在客户服务市场的成长。

目录

第一章执行摘要

第二章 市场特征

第三章 市场趋势与策略

第四章 市场：宏观经济情景，包括利率、通货膨胀、地缘政治、贸易战和关税，以及新冠疫情及其復苏对市场的影响

第五章 全球成长分析与策略分析框架

  • 全球客户服务中的生成式人工智慧：PESTEL 分析（政治、社会、技术、环境、法律因素、驱动因素和限制因素）
  • 终端用户产业分析
  • 全球客户服务领域生成式人工智慧市场：成长率分析
  • 全球客户服务领域生成式人工智慧市场表现：规模与成长，2019-2024 年
  • 全球客户服务领域生成式人工智慧市场预测：规模与成长，2024-2029年，2034年预测
  • 客户服务中的生成式人工智慧：全球潜在市场规模 (TAM)

第六章 市场细分

  • 全球客户服务领域生成式人工智慧市场：依部署状况、实际状况及预测，2019-2024年、2024-2029年预测、2034年预测
  • 云端基础的
  • 本地部署
  • 杂交种
  • 全球客户服务领域生成式人工智慧市场：按应用、效能和预测划分，2019-2024年、2024-2029年预测、2034年预测
  • 聊天机器人
  • 虚拟助手
  • 个性化推荐
  • 情绪分析
  • 其他用途
  • 全球客户服务领域生成式人工智慧市场：按产业、绩效和预测划分，2019-2024年、2024-2029年预测、2034年预测
  • 零售
  • 银行、金融服务和保险 (BFSI)
  • 资讯科技（IT）和通讯
  • 旅游与饭店
  • 卫生保健
  • 其他行业
  • 全球客户服务领域生成式人工智慧市场：云端基础、类型、实际值和预测值分類的细分市场，2019-2024年、2024-2029年预测值、2034年预测值
  • 公共云端
  • 私有云端
  • 多重云端
  • 全球客户服务领域生成式人工智慧市场：细分市场（按类型划分，包括本地部署）、实际资料和预测资料（2019-2024 年、2024-2029 年预测值、2034 年预测值）。
  • 单一企业部署
  • 多企业部署
  • 全球客户服务领域生成式人工智慧市场：按混合模式、类型、实际值和预测值分類的细分市场，2019-2024年、2024-2029年预测值、2034年预测值
  • 云端整合本地解决方案
  • 多重云端混合模式
  • 整合式云端和本地部署解决方案

第七章 区域和国家分析

  • 全球客户服务领域生成式人工智慧市场：按地区、绩效和预测划分，2019-2024年、2024-2029年预测、2034年预测
  • 全球客户服务领域生成式人工智慧市场：国家、绩效与预测，2019-2024 年、2024-2029 年预测、2034 年预测

第八章 亚太市场

第九章：中国市场

第十章 印度市场

第十一章 日本市场

第十二章：澳洲市场

第十三章 印尼市场

第十四章 韩国市场

第十五章 西欧市场

第十六章英国市场

第十七章：德国市场

第十八章：法国市场

第十九章：义大利市场

第二十章：西班牙市场

第21章 东欧市场

第22章 俄罗斯市场

第23章 北美市场

第24章美国市场

第25章：加拿大市场

第26章 南美洲市场

第27章：巴西市场

第28章 中东市场

第29章：非洲市场

第三十章：竞争格局与公司概况

  • 客户服务中的生成式人工智慧：竞争格局
  • 客户服务领域的生成式人工智慧：公司概况
    • Amazon.com Inc. Overview, Products and Services, Strategy and Financial Analysis
    • Alphabet Inc. Overview, Products and Services, Strategy and Financial Analysis
    • Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
    • International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
    • Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis

第31章：其他领先和创新企业

  • SAP SE
  • salesforce.com inc.
  • Twilio Inc.
  • Nuance Communications Inc.
  • Zendesk Inc.
  • Verint Systems Inc.
  • LivePerson Inc.
  • Intercom Inc.
  • Adastra Corporation
  • Boost.ai AS
  • Haptik Inc.
  • Helpshift Inc.
  • Rasa Technologies Inc.
  • Cognigy Inc.
  • DigitalGenius Corporation

第32章 全球市场竞争基准化分析与仪錶板

第33章 重大併购

第34章 近期市场趋势

第35章：高潜力市场国家、细分市场与策略

  • 2029年客户服务市场中的生成式人工智慧：提供新机会的国家
  • 2029年客户服务市场中的生成式人工智慧：提供新机会的细分领域
  • 2029年客户服务市场中的生成式人工智慧：成长策略
    • 基于市场趋势的策略
    • 竞争对手策略

第36章附录

简介目录
Product Code: r28152u

Generative AI in customer services involves artificial intelligence technologies designed to autonomously produce responses that closely mimic human interaction in addressing customer inquiries or problems. These systems leverage natural language processing and machine learning to comprehend inquiries and generate responses that are both relevant and contextually appropriate, thereby improving the efficiency and scalability of customer service functions.

The primary forms of generative AI utilized in customer services include cloud-based, on-premise, and hybrid models. Cloud-based generative AI operates on servers hosted remotely, using AI algorithms to autonomously generate responses, recommendations, or solutions to customer inquiries, thereby streamlining support operations and enhancing customer satisfaction. This technology is applied across various functionalities such as chatbots, virtual assistants, personalized recommendations, and sentiment analysis. It serves multiple sectors, including banking, financial services, and insurance (BFSI), information technology (IT) and telecommunications, travel and hospitality, healthcare, among others.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are having a significant impact on the information technology sector, especially in hardware manufacturing, data infrastructure, and software deployment. Increased duties on imported semiconductors, circuit boards, and networking equipment have driven up production and operating costs for tech companies, cloud service providers, and data centers. Firms that depend on globally sourced components for laptops, servers, and consumer electronics are grappling with extended lead times and mounting pricing pressures. At the same time, tariffs on specialized software and retaliatory actions by key international markets have disrupted global IT supply chains and dampened foreign demand for U.S.-made technologies. In response, the sector is ramping up investments in domestic chip production, broadening its supplier network, and leveraging AI-powered automation to improve resilience and manage costs more effectively.

The generative AI in customer services research report is one of a series of new reports from The Business Research Company that provides generative AI in customer services market statistics, including the generative AI in customer services industry's global market size, regional shares, competitors with a generative AI in customer services market share, detailed generative AI in customer services market segments, market trends and opportunities, and any further data you may need to thrive in the generative AI in customer services industry. This generative AI in customer services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The generative ai in customer services market size has grown exponentially in recent years. It will grow from $0.51 billion in 2024 to $0.66 billion in 2025 at a compound annual growth rate (CAGR) of 27.8%. The growth in the historic period can be attributed to emergence of chatbots, advancements in natural language processing, rising volume of customer data, and focus on customer experience.

The generative ai in customer services market size is expected to see exponential growth in the next few years. It will grow to $1.63 billion in 2029 at a compound annual growth rate (CAGR) of 25.7%. The growth in the forecast period can be attributed to integration with IoT devices, expansion of multilingual support, emphasis on ethical AI, augmented reality (AR) integration, focus on emotional intelligence. Major trends in the forecast period include expansion of AI-powered recommendations, rise of AI-powered virtual assistants, increased focus on emotional engagement, integration with social media platforms, and adoption of AI-powered sentiment analysis.

The forecast of 25.7% growth over the next five years reflects a modest reduction of 0.5% from the previous estimate for this market. This reduction is primarily due to the impact of tariffs between the US and other countries. Tariffs affecting imported chatbot hardware and call center automation systems may limit the deployment of Generative AI in Customer Services, especially in industries looking to scale rapidly with cost control. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.

The growing use of AI in customer services within the travel and hospitality sector is expected to drive the expansion of generative AI in the customer services market. The travel and hospitality sector includes businesses and services related to travel, tourism, lodging, dining, entertainment, and recreation. AI is transforming customer services in the travel and tourism industry by offering personalized, efficient, and easily accessible assistance to travelers, thereby enhancing their experience and fostering business growth for travel companies. For example, in August 2024, Wifi Talents, a Germany-based recruitment and staffing agency specializing in sourcing remote global talent, highlighted that AI is becoming a key player in the hotel industry, with 85% of customer interactions anticipated to be handled by AI chatbots by 2025. The global market for AI in this sector is projected to reach $1.8 billion by 2023. Thus, the increasing use of AI in customer services within the travel and hospitality industry is driving the growth of generative AI in the customer services market.

Leading enterprises in the generative AI customer services market are focusing on pioneering automation technologies to transform customer interactions and streamline service operations. These innovations promote enhanced responsiveness, personalization, and operational efficiency by automatically generating tailored responses, utilizing predictive analytics, and facilitating intelligent decision-making processes. For example, in April 2023, Ada, a customer service automation company based in the US, introduced a generative AI-driven customer service suite designed to improve customer experiences by providing personalized and intuitive interactions through various channels, including messaging and voice.

In June 2023, Ramp, a finance automation platform provider in the US, acquired Cohere.io, an AI-powered customer support platform company, for an undisclosed sum. This acquisition aims to bolster Ramp's automation capabilities, particularly by leveraging large language models to automate a substantial volume of customer support ticket responses, enhancing overall service efficiency.

Major companies operating in the generative ai in customer services market are Amazon.com Inc., Alphabet Inc., Microsoft Corporation, International Business Machines Corporation, Oracle Corporation, SAP SE, salesforce.com inc., Twilio Inc., Nuance Communications Inc., Zendesk Inc., Verint Systems Inc., LivePerson Inc., Intercom Inc., Adastra Corporation, Boost.ai AS, Haptik Inc., Helpshift Inc., Rasa Technologies Inc., Cognigy Inc., DigitalGenius Corporation, SmartAction LLC, Solvvy Inc., ObserveAI Inc., Pypestream Inc., Inbenta Technologies Inc.

North America was the largest region in the generative AI in customer services market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the generative ai in customer services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the generative ai in customer services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The generative AI in customer services market consists of revenues earned by entities by providing services such as automated responses, personalized recommendations, language translation, sentiment analysis, content generation, and fraud detection. The market value includes the value of related goods sold by the service provider or included within the service offering. The generative AI in customer services market also includes sales of personalization platforms, predictive analytics tools, sales enablement software, sentiment analysis tools, and dynamic pricing solutions. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Generative AI In Customer Services Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on generative ai in customer services market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

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  • Create regional and country strategies on the basis of local data and analysis.
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  • Outperform competitors using forecast data and the drivers and trends shaping the market.
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  • Benchmark performance against key competitors.
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  • Report will be updated with the latest data and delivered to you within 2-3 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for generative ai in customer services ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The generative ai in customer services market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

  • Markets Covered:1) By Deployment: Cloud Based; On Premise; Hybrid
  • 2) By Application: Chatbot; Virtual Assistants; Personalized Recommendations; Sentiment Analysis; Other Applications
  • 3) By Industry: Retail; Banking Financial Services And Insurance (BFSI); Information Technology (IT) And Telecommunications; Travel And Hospitality; Healthcare; Other Industries
  • Subsegments:
  • 1) By Cloud-Based: Public Cloud; Private Cloud; Multi-Cloud
  • 2) By On-Premise: Single Enterprise Deployment; Multi-Enterprise Deployment
  • 3) By Hybrid: Cloud-Integrated On-Premise Solutions; Multi-Cloud Hybrid Models; Cloud And On-Premise Integration Solutions
  • Companies Mentioned: Amazon.com Inc.; Alphabet Inc.; Microsoft Corporation; International Business Machines Corporation; Oracle Corporation; SAP SE; salesforce.com inc.; Twilio Inc.; Nuance Communications Inc.; Zendesk Inc.; Verint Systems Inc.; LivePerson Inc.; Intercom Inc.; Adastra Corporation; Boost.ai AS; Haptik Inc.; Helpshift Inc.; Rasa Technologies Inc.; Cognigy Inc.; DigitalGenius Corporation; SmartAction LLC; Solvvy Inc.; ObserveAI Inc.; Pypestream Inc.; Inbenta Technologies Inc.;
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time Series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data Segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery Format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Generative AI In Customer Services Market Characteristics

3. Generative AI In Customer Services Market Trends And Strategies

4. Generative AI In Customer Services Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

  • 4.1. Supply Chain Impact from Tariff War & Trade Protectionism

5. Global Generative AI In Customer Services Growth Analysis And Strategic Analysis Framework

  • 5.1. Global Generative AI In Customer Services PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
  • 5.2. Analysis Of End Use Industries
  • 5.3. Global Generative AI In Customer Services Market Growth Rate Analysis
  • 5.4. Global Generative AI In Customer Services Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
  • 5.5. Global Generative AI In Customer Services Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
  • 5.6. Global Generative AI In Customer Services Total Addressable Market (TAM)

6. Generative AI In Customer Services Market Segmentation

  • 6.1. Global Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Cloud Based
  • On Premise
  • Hybrid
  • 6.2. Global Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Chatbot
  • Virtual Assistants
  • Personalized Recommendations
  • Sentiment Analysis
  • Other Applications
  • 6.3. Global Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Retail
  • Banking Financial Services And Insurance (BFSI)
  • Information Technology (IT) And Telecommunications
  • Travel And Hospitality
  • Healthcare
  • Other Industries
  • 6.4. Global Generative AI In Customer Services Market, Sub-Segmentation Of Cloud-Based, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Public Cloud
  • Private Cloud
  • Multi-Cloud
  • 6.5. Global Generative AI In Customer Services Market, Sub-Segmentation Of On-Premise, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Single Enterprise Deployment
  • Multi-Enterprise Deployment
  • 6.6. Global Generative AI In Customer Services Market, Sub-Segmentation Of Hybrid, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Cloud-Integrated On-Premise Solutions
  • Multi-Cloud Hybrid Models
  • Cloud And On-Premise Integration Solutions

7. Generative AI In Customer Services Market Regional And Country Analysis

  • 7.1. Global Generative AI In Customer Services Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 7.2. Global Generative AI In Customer Services Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Generative AI In Customer Services Market

  • 8.1. Asia-Pacific Generative AI In Customer Services Market Overview
  • Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.3. Asia-Pacific Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.4. Asia-Pacific Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Generative AI In Customer Services Market

  • 9.1. China Generative AI In Customer Services Market Overview
  • 9.2. China Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.3. China Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.4. China Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Generative AI In Customer Services Market

  • 10.1. India Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.2. India Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.3. India Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Generative AI In Customer Services Market

  • 11.1. Japan Generative AI In Customer Services Market Overview
  • 11.2. Japan Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.3. Japan Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.4. Japan Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Generative AI In Customer Services Market

  • 12.1. Australia Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.2. Australia Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.3. Australia Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Generative AI In Customer Services Market

  • 13.1. Indonesia Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.2. Indonesia Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.3. Indonesia Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Generative AI In Customer Services Market

  • 14.1. South Korea Generative AI In Customer Services Market Overview
  • 14.2. South Korea Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.3. South Korea Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.4. South Korea Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Generative AI In Customer Services Market

  • 15.1. Western Europe Generative AI In Customer Services Market Overview
  • 15.2. Western Europe Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.3. Western Europe Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.4. Western Europe Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Generative AI In Customer Services Market

  • 16.1. UK Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.2. UK Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.3. UK Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Generative AI In Customer Services Market

  • 17.1. Germany Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.2. Germany Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.3. Germany Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Generative AI In Customer Services Market

  • 18.1. France Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.2. France Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.3. France Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Generative AI In Customer Services Market

  • 19.1. Italy Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.2. Italy Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.3. Italy Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Generative AI In Customer Services Market

  • 20.1. Spain Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.2. Spain Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.3. Spain Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Generative AI In Customer Services Market

  • 21.1. Eastern Europe Generative AI In Customer Services Market Overview
  • 21.2. Eastern Europe Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.3. Eastern Europe Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.4. Eastern Europe Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Generative AI In Customer Services Market

  • 22.1. Russia Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.2. Russia Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.3. Russia Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Generative AI In Customer Services Market

  • 23.1. North America Generative AI In Customer Services Market Overview
  • 23.2. North America Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.3. North America Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.4. North America Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Generative AI In Customer Services Market

  • 24.1. USA Generative AI In Customer Services Market Overview
  • 24.2. USA Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.3. USA Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.4. USA Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Generative AI In Customer Services Market

  • 25.1. Canada Generative AI In Customer Services Market Overview
  • 25.2. Canada Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.3. Canada Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.4. Canada Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Generative AI In Customer Services Market

  • 26.1. South America Generative AI In Customer Services Market Overview
  • 26.2. South America Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.3. South America Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.4. South America Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Generative AI In Customer Services Market

  • 27.1. Brazil Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.2. Brazil Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.3. Brazil Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Generative AI In Customer Services Market

  • 28.1. Middle East Generative AI In Customer Services Market Overview
  • 28.2. Middle East Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.3. Middle East Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.4. Middle East Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Generative AI In Customer Services Market

  • 29.1. Africa Generative AI In Customer Services Market Overview
  • 29.2. Africa Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.3. Africa Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.4. Africa Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Generative AI In Customer Services Market Competitive Landscape And Company Profiles

  • 30.1. Generative AI In Customer Services Market Competitive Landscape
  • 30.2. Generative AI In Customer Services Market Company Profiles
    • 30.2.1. Amazon.com Inc. Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.2. Alphabet Inc. Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.3. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.4. International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.5. Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis

31. Generative AI In Customer Services Market Other Major And Innovative Companies

  • 31.1. SAP SE
  • 31.2. salesforce.com inc.
  • 31.3. Twilio Inc.
  • 31.4. Nuance Communications Inc.
  • 31.5. Zendesk Inc.
  • 31.6. Verint Systems Inc.
  • 31.7. LivePerson Inc.
  • 31.8. Intercom Inc.
  • 31.9. Adastra Corporation
  • 31.10. Boost.ai AS
  • 31.11. Haptik Inc.
  • 31.12. Helpshift Inc.
  • 31.13. Rasa Technologies Inc.
  • 31.14. Cognigy Inc.
  • 31.15. DigitalGenius Corporation

32. Global Generative AI In Customer Services Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Generative AI In Customer Services Market

34. Recent Developments In The Generative AI In Customer Services Market

35. Generative AI In Customer Services Market High Potential Countries, Segments and Strategies

  • 35.1 Generative AI In Customer Services Market In 2029 - Countries Offering Most New Opportunities
  • 35.2 Generative AI In Customer Services Market In 2029 - Segments Offering Most New Opportunities
  • 35.3 Generative AI In Customer Services Market In 2029 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer