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2021-2031 年欧洲服务台和工单软体市场报告（范围、细分、动态和竞争分析）
市场调查报告书
商品编码
1843367

2021-2031 年欧洲服务台和工单软体市场报告（范围、细分、动态和竞争分析）

Europe Help Desk and Ticketing Software Market Report 2021-2031 by Scope, Segmentation, Dynamics, and Competitive Analysis
出版日期: | 出版商: The Insight Partners | 英文 202 Pages | 订单完成后即时交付

价格

预计欧洲服务台和票务软体市场将大幅成长，到 2031 年将达到约 21.7845 亿美元，高于 2023 年的 10.2875 亿美元，在此期间的年复合成长率(CAGR) 为 9.8%。

执行摘要和市场分析

欧洲服务台和工单软体市场分为几个区域，包括德国、法国、西班牙、瑞士、义大利、英国、俄罗斯和欧洲其他地区。欧洲智慧财产权服务台在支持从事跨境营运和欧盟资助研究的中小企业 (SME) 和研究团队方面发挥着至关重要的作用。它提供各种资源、直接智慧财产权 (IP) 支援热线以及培训课程，旨在从认知到策略运用，提升智慧财产权管理水准。

零售业是欧洲最大的工业部门，而德国则是欧洲大陆最发达的经济体。德国拥有约597家零售商，其中包括Schwarz、Aldi、Metro Cash & Carry、Edeka、Rewe和MediaMarkt等主要零售商。德国零售市场主要由时尚、服装和消费性电子产品驱动，其次是家具和其他类别。服务台和工单软体在零售业中至关重要，它用于管理客户咨询（从提交到解决），并且还可以整合到电子商务平台中以优化支援流程。欧洲零售商数量的不断增长为服务台和工单软体市场带来了巨大的成长机会。

市场区隔分析

欧洲服务台和票务软体市场的分析是基于几个关键部分：

1. 组成部分：市场分为软体和服务，其中软体在 2023 年将占据更大的市场份额。

2. 行业垂直：细分为零售、政府、製造、医疗保健、酒店、I​​ 和电信等，其中 IT 和电信业在 2023 年占据最大份额。

3. 部署：市场分为基于云端的解决方案和内部部署的解决方案，其中基于云端的选项在 2023 年占主导地位。

4. 组织规模：市场分为中小型企业和大型企业，其中大型企业在 2023 年将占据相当大的份额。

市场展望

优先考虑客户可及性和服务品质的企业更有可能吸引新客户并留住现有客户。高效率的客户服务可以增强客户关係，而透过聊天、电子邮件、电话、社群媒体和其他平台管理的全通路支援系统可以有效满足广泛的客户需求。随着数位化的兴起，客户可以透过多种管道联繫企业。全通路服务台和工单软体解决方案将这些不同的管道整合到一个平台中，使支援团队能够从一个介面管理咨询。这种整合确保了管道之间的无缝过渡，并保留了每次互动的上下文，从而能够更快、更个性化地回应客户，从而提高客户满意度。因此，零售、电子商务、製造和政府等各个行业的企业越来越多地采用全通路服务台和工单软体。该领域的主要供应商包括 Freshworks Inc.、Ameyo 和 HappyFox Inc.。

国家洞察

欧洲服务台和工单软体市场涵盖德国、英国、法国、义大利、俄罗斯、西班牙、瑞士等主要国家。受新创企业激增以及国际企业和中小企业扩张的推动，英国在2023年占据了最大的市场份额。英国积极主动地在各行各业采用数位技术，大大促进了服务台和工单软体市场的成长。截至2022年12月，英国科技产业的市值已达1.0兆美元，超过了德国和法国。

公司简介

欧洲服务台和工单软体市场的知名企业包括 Zendesk Inc.、Genesys、Zoho Corp Pvt Ltd、Freshworks Inc.、TEXT SA、SolarWinds Worldwide LLC、Atlassian Corp、SysAid、Salesforce Inc.、ServiceNow Inc. 等。这些公司正在采取各种策略，包括扩张、产品创新和併购，以增强其产品线并提升市场份额。

目录

第一章：简介

第 2 章：执行摘要

  • 关键见解
  • 市场吸引力

第三章：研究方法

  • 二次研究
  • 初步研究
    • 假设表述：
    • 宏观经济因素分析：
    • 显影基数：
    • 数据三角测量：
    • 国家级资料：

第四章：欧洲服务台与工单软体市场格局

  • 概述
  • PEST分析
  • 生态系分析
  • 价值链中的供应商列表

第五章：欧洲服务台与票务软体市场－关键市场动态

  • 市场驱动因素
    • 全通路软体的优势
    • 强调远距工作整合
    • 越来越多地采用基于云端的解决方案
  • 市场限制
    • 相容性问题和对熟练劳动力的需求导致营运成本高昂
  • 市场机会
    • 服务台和工单软体的进步
    • 政府重点扶持中小企业
  • 趋势
    • 自助服务门户
  • 驱动因素和限制因素的影响：

第六章：帮助台和票务软体市场 - 欧洲分析

  • 2021-2031 年欧洲服务台及票务软体市场收入
  • 欧洲服务台和票务软体市场预测分析

第七章：欧洲服务台和票务软体市场分析 - 按组件

  • 软体
  • 服务

第 8 章：欧洲服务台和票务软体市场分析 - 按行业垂直

  • 零售
  • 政府
  • 製造业
  • 卫生保健
  • 饭店业
  • IT和电信
  • 其他的

第九章：欧洲服务台和票务软体市场分析——按部署

  • 基于云端
  • 本地部署

第 10 章：欧洲服务台和票务软体市场分析 - 按组织规模

  • 中小企业
  • 大型企业

第 11 章：欧洲服务台和票务软体市场 - 国家分析

  • 欧洲
    • 德国
    • 英国
    • 法国
    • 义大利
    • 俄罗斯
    • 西班牙
    • 瑞士
    • 欧洲其他地区

第 12 章：竞争格局

  • 关键参与者的热图分析
  • 公司定位与集中度

第十三章：产业格局

  • 概述
  • 市场倡议
  • 伙伴关係与合作
  • 其他发展

第 14 章：公司简介

  • Zendesk Inc
  • Genesys
  • Freshworks Inc
  • SysAid
  • Salesforce Inc
  • Exotel Techcom Pvt Ltd
  • clickdesk.com
  • ProProfs
  • InvGate
  • Desku Inc
  • Hiver
  • Intercom
  • Atera Networks Ltd.
  • Zoho Corp Pvt Ltd
  • TEXT S.A.
  • SolarWinds Worldwiden LLC
  • Atlassian Corp
  • ServiceNow Inc
  • JPK Software Solutions Pvt. Ltd.
  • OTRS AG
  • Rother OSS GmbH
  • Znuny GmbH
  • Help Scout PBC

第 15 章：附录

Product Code: BMIRE00031995

The Europe help desk and ticketing software market is projected to grow significantly, reaching approximately US$ 2,178.45 million by 2031, up from US$ 1,028.75 million in 2023, reflecting a compound annual growth rate (CAGR) of 9.8% during this period.

Executive Summary and Market Analysis

The European help desk and ticketing software market is categorized into several regions, including Germany, France, Spain, Switzerland, Italy, the UK, Russia, and the Rest of Europe. The European IP Helpdesk plays a vital role in supporting small and medium-sized enterprises (SMEs) and research teams engaged in cross-border operations and EU-funded research. It provides a variety of resources, a helpline for direct intellectual property (IP) support, and training sessions, all aimed at enhancing IP management from awareness to strategic utilization.

Retail stands out as the largest industrial sector in Europe, with Germany being the continent's most advanced economy. The country boasts around 597 retailers, including major players like Schwarz, Aldi, Metro Cash & Carry, Edeka, Rewe, and MediaMarkt. The retail market in Germany is primarily driven by fashion, clothing, and consumer electronics, followed by furniture and other categories. Help desk and ticketing software is essential in retail for managing customer inquiries, from submission to resolution, and is also integrated into e-commerce platforms to optimize support processes. The increasing number of retailers in Europe presents significant growth opportunities for the help desk and ticketing software market.

Market Segmentation Analysis

The analysis of the Europe help desk and ticketing software market is based on several key segments:

1. Component: The market is divided into software and services, with software holding a larger market share in 2023.

2. Industry Vertical: Segmented into retail, government, manufacturing, healthcare, hospitality, IT and telecom, and others, the IT and telecom sector accounted for the largest share in 2023.

3. Deployment: The market is categorized into cloud-based and on-premises solutions, with cloud-based options dominating in 2023.

4. Organization Size: The market is divided into small & medium enterprises and large enterprises, with large enterprises holding a significant share in 2023.

Market Outlook

Businesses that prioritize customer accessibility and service quality are more likely to attract new customers while retaining existing ones. Efficient customer service enhances client relationships, and an omnichannel support system-managed through chat, email, phone, social media, and other platforms-effectively addresses a wide range of customer needs. With the rise of digitalization, customers can reach businesses through multiple channels. An omnichannel help desk and ticketing software solution integrates these various channels into a single platform, allowing support teams to manage inquiries from one interface. This integration ensures a seamless transition between channels and maintains the context of each interaction, leading to quicker and more personalized responses that enhance customer satisfaction. Consequently, businesses across various sectors, including retail, e-commerce, manufacturing, and government, are increasingly adopting omnichannel help desk and ticketing software. Key providers in this space include Freshworks Inc., Ameyo, and HappyFox Inc.

Country Insights

The Europe help desk and ticketing software market includes key countries such as Germany, the UK, France, Italy, Russia, Spain, Switzerland, and others. The UK held the largest market share in 2023, driven by a surge in startups and the expansion of international enterprises and SMEs. The UK's proactive approach to adopting digital technologies across various industries has significantly contributed to the growth of the help desk and ticketing software market. As of December 2022, the UK tech industry reached a market value of US$ 1.0 trillion, surpassing that of Germany and France.

Company Profiles

Prominent players in the Europe help desk and ticketing software market include Zendesk Inc., Genesys, Zoho Corp Pvt Ltd, Freshworks Inc., TEXT S A, SolarWinds Worldwide LLC, Atlassian Corp, SysAid, Salesforce Inc., ServiceNow Inc., and many others. These companies are pursuing various strategies, including expansion, product innovation, and mergers and acquisitions, to enhance their offerings and increase market share.

Table Of Contents

1. Introduction

  • 1.1 Report Guidance
  • 1.2 Market Segmentation

2. Executive Summary

  • 2.1 Key Insights
  • 2.2 Market Attractiveness

3. Research Methodology

  • 3.1 Secondary Research
  • 3.2 Primary Research
    • 3.2.1 Hypothesis formulation:
    • 3.2.2 Macroeconomic factor analysis:
    • 3.2.3 Developing base number:
    • 3.2.4 Data Triangulation:
    • 3.2.5 Country-level data:

4. Europe Help Desk and Ticketing Software Market Landscape

  • 4.1 Overview
  • 4.2 PEST Analysis
  • 4.3 Ecosystem Analysis
  • 4.4 List of Vendors in the Value Chain

5. Europe Help Desk and Ticketing Software Market - Key Market Dynamics

  • 5.1 Market Drivers
    • 5.1.1 Benefits of Omnichannel Software
    • 5.1.2 Emphasis on Remote Work Integration
    • 5.1.3 Increasing Adoption of Cloud-Based Solutions
  • 5.2 Market Restraints
    • 5.2.1 High Operating Costs due to Compatibility Issues and Need for Skilled Workforce
  • 5.3 Market Opportunities
    • 5.3.1 Advancements in Help Desk and Ticketing Software
    • 5.3.2 Government Focus on Promoting SMEs
  • 5.4 Trends
    • 5.4.1 Self-Service Portal
  • 5.5 Impact of Drivers and Restraints:

6. Help Desk and Ticketing Software Market - Europe Analysis

  • 6.1 Europe Help Desk and Ticketing Software Market Revenue (US$ Million), 2021-2031
  • 6.2 Europe Help Desk and Ticketing Software Market Forecast Analysis

7. Europe Help Desk and Ticketing Software Market Analysis - by Component

  • 7.1 Software
    • 7.1.1 Overview
    • 7.1.2 Software: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 7.2 Services
    • 7.2.1 Overview
    • 7.2.2 Services: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

8. Europe Help Desk and Ticketing Software Market Analysis - by Industry Vertical

  • 8.1 Retail
    • 8.1.1 Overview
    • 8.1.2 Retail: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.2 Government
    • 8.2.1 Overview
    • 8.2.2 Government: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.3 Manufacturing
    • 8.3.1 Overview
    • 8.3.2 Manufacturing: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.4 Healthcare
    • 8.4.1 Overview
    • 8.4.2 Healthcare: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.5 Hospitality
    • 8.5.1 Overview
    • 8.5.2 Hospitality: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.6 IT and Telecom
    • 8.6.1 Overview
    • 8.6.2 IT and Telecom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.7 Others
    • 8.7.1 Overview
    • 8.7.2 Others: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

9. Europe Help Desk and Ticketing Software Market Analysis - by Deployment

  • 9.1 Cloud-Based
    • 9.1.1 Overview
    • 9.1.2 Cloud-Based: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 9.2 On-Premise
    • 9.2.1 Overview
    • 9.2.2 On-Premise: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

10. Europe Help Desk and Ticketing Software Market Analysis - by Organization Size

  • 10.1 Small and Medium Enterprises
    • 10.1.1 Overview
    • 10.1.2 Small and Medium Enterprises: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 10.2 Large Enterprises
    • 10.2.1 Overview
    • 10.2.2 Large Enterprises: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

11. Europe Help Desk and Ticketing Software Market - Country Analysis

  • 11.1 Europe
    • 11.1.1 Europe Help Desk and Ticketing Software Market Overview
    • 11.1.2 Europe Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Country
      • 11.1.2.1 Europe Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Country
      • 11.1.2.2 Germany: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.2.1 Germany: Europe Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.2.2 Germany: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.2.3 Germany: Europe Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.2.4 Germany: Europe Help Desk and Ticketing Software Market Share - by Organization Size
      • 11.1.2.3 United Kingdom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.3.1 United Kingdom: Europe Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.3.2 United Kingdom: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.3.3 United Kingdom: Europe Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.3.4 United Kingdom: Europe Help Desk and Ticketing Software Market Share - by Organization Size
      • 11.1.2.4 France: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.4.1 France: Europe Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.4.2 France: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.4.3 France: Europe Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.4.4 France: Europe Help Desk and Ticketing Software Market Share - by Organization Size
      • 11.1.2.5 Italy: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.5.1 Italy: Europe Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.5.2 Italy: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.5.3 Italy: Europe Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.5.4 Italy: Europe Help Desk and Ticketing Software Market Share - by Organization Size
      • 11.1.2.6 Russia: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.6.1 Russia: Europe Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.6.2 Russia: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.6.3 Russia: Europe Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.6.4 Russia: Europe Help Desk and Ticketing Software Market Share - by Organization Size
      • 11.1.2.7 Spain: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.7.1 Spain: Europe Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.7.2 Spain: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.7.3 Spain: Europe Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.7.4 Spain: Europe Help Desk and Ticketing Software Market Share - by Organization Size
      • 11.1.2.8 Switzerland: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.8.1 Switzerland: Europe Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.8.2 Switzerland: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.8.3 Switzerland: Europe Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.8.4 Switzerland: Europe Help Desk and Ticketing Software Market Share - by Organization Size
      • 11.1.2.9 Rest of Europe: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.9.1 Rest of Europe: Europe Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.9.2 Rest of Europe: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.9.3 Rest of Europe: Europe Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.9.4 Rest of Europe: Europe Help Desk and Ticketing Software Market Share - by Organization Size

12. Competitive Landscape

  • 12.1 Heat Map Analysis by Key Players
  • 12.2 Company Positioning and Concentration

13. Industry Landscape

  • 13.1 Overview
  • 13.2 Market Initiative
  • 13.3 Partnerships and Collaborations
  • 13.4 Other Developments

14. Company Profiles

  • 14.1 Zendesk Inc
    • 14.1.1 Key Facts
    • 14.1.2 Business Description
    • 14.1.3 Products and Services
    • 14.1.4 Financial Overview
    • 14.1.5 SWOT Analysis
    • 14.1.6 Key Developments
  • 14.2 Genesys
    • 14.2.1 Key Facts
    • 14.2.2 Business Description
    • 14.2.3 Products and Services
    • 14.2.4 Financial Overview
    • 14.2.5 SWOT Analysis
    • 14.2.6 Key Developments
  • 14.3 Freshworks Inc
    • 14.3.1 Key Facts
    • 14.3.2 Business Description
    • 14.3.3 Products and Services
    • 14.3.4 Financial Overview
    • 14.3.5 SWOT Analysis
    • 14.3.6 Key Developments
  • 14.4 SysAid
    • 14.4.1 Key Facts
    • 14.4.2 Business Description
    • 14.4.3 Products and Services
    • 14.4.4 Financial Overview
    • 14.4.5 SWOT Analysis
    • 14.4.6 Key Developments
  • 14.5 Salesforce Inc
    • 14.5.1 Key Facts
    • 14.5.2 Business Description
    • 14.5.3 Products and Services
    • 14.5.4 Financial Overview
    • 14.5.5 SWOT Analysis
    • 14.5.6 Key Developments
  • 14.6 Exotel Techcom Pvt Ltd
    • 14.6.1 Key Facts
    • 14.6.2 Business Description
    • 14.6.3 Products and Services
    • 14.6.4 Financial Overview
    • 14.6.5 SWOT Analysis
    • 14.6.6 Key Developments
  • 14.7 clickdesk.com
    • 14.7.1 Key Facts
    • 14.7.2 Business Description
    • 14.7.3 Products and Services
    • 14.7.4 Financial Overview
    • 14.7.5 SWOT Analysis
    • 14.7.6 Key Developments
  • 14.8 ProProfs
    • 14.8.1 Key Facts
    • 14.8.2 Business Description
    • 14.8.3 Products and Services
    • 14.8.4 Financial Overview
    • 14.8.5 SWOT Analysis
    • 14.8.6 Key Developments
  • 14.9 InvGate
    • 14.9.1 Key Facts
    • 14.9.2 Business Description
    • 14.9.3 Products and Services
    • 14.9.4 Financial Overview
    • 14.9.5 SWOT Analysis
    • 14.9.6 Key Developments
  • 14.10 Desku Inc
    • 14.10.1 Key Facts
    • 14.10.2 Business Description
    • 14.10.3 Products and Services
    • 14.10.4 Financial Overview
    • 14.10.5 SWOT Analysis
    • 14.10.6 Key Developments
  • 14.11 Hiver
    • 14.11.1 Key Facts
    • 14.11.2 Business Description
    • 14.11.3 Products and Services
    • 14.11.4 Financial Overview
    • 14.11.5 SWOT Analysis
    • 14.11.6 Key Developments
  • 14.12 Intercom
    • 14.12.1 Key Facts
    • 14.12.2 Business Description
    • 14.12.3 Products and Services
    • 14.12.4 Financial Overview
    • 14.12.5 SWOT Analysis
    • 14.12.6 Key Developments
  • 14.13 Atera Networks Ltd.
    • 14.13.1 Key Facts
    • 14.13.2 Business Description
    • 14.13.3 Products and Services
    • 14.13.4 Financial Overview
    • 14.13.5 SWOT Analysis
    • 14.13.6 Key Developments
  • 14.14 Zoho Corp Pvt Ltd
    • 14.14.1 Key Facts
    • 14.14.2 Business Description
    • 14.14.3 Products and Services
    • 14.14.4 Financial Overview
    • 14.14.5 SWOT Analysis
    • 14.14.6 Key Developments
  • 14.15 TEXT S.A.
    • 14.15.1 Key Facts
    • 14.15.2 Business Description
    • 14.15.3 Products and Services
    • 14.15.4 Financial Overview
    • 14.15.5 SWOT Analysis
    • 14.15.6 Key Developments
  • 14.16 SolarWinds Worldwiden LLC
    • 14.16.1 Key Facts
    • 14.16.2 Business Description
    • 14.16.3 Products and Services
    • 14.16.4 Financial Overview
    • 14.16.5 SWOT Analysis
    • 14.16.6 Key Developments
  • 14.17 Atlassian Corp
    • 14.17.1 Key Facts
    • 14.17.2 Business Description
    • 14.17.3 Products and Services
    • 14.17.4 Financial Overview
    • 14.17.5 SWOT Analysis
    • 14.17.6 Key Developments
  • 14.18 ServiceNow Inc
    • 14.18.1 Key Facts
    • 14.18.2 Business Description
    • 14.18.3 Products and Services
    • 14.18.4 Financial Overview
    • 14.18.5 SWOT Analysis
    • 14.18.6 Key Developments
  • 14.19 JPK Software Solutions Pvt. Ltd.
    • 14.19.1 Key Facts
    • 14.19.2 Business Description
    • 14.19.3 Products and Services
    • 14.19.4 Financial Overview
    • 14.19.5 SWOT Analysis
    • 14.19.6 Key Developments
  • 14.20 OTRS AG
    • 14.20.1 Key Facts
    • 14.20.2 Business Description
    • 14.20.3 Products and Services
    • 14.20.4 Financial Overview
    • 14.20.5 SWOT Analysis
    • 14.20.6 Key Developments
  • 14.21 Rother OSS GmbH
    • 14.21.1 Key Facts
    • 14.21.2 Business Description
    • 14.21.3 Products and Services
    • 14.21.4 Financial Overview
    • 14.21.5 SWOT Analysis
    • 14.21.6 Key Developments
  • 14.22 Znuny GmbH
    • 14.22.1 Key Facts
    • 14.22.2 Business Description
    • 14.22.3 Products and Services
    • 14.22.4 Financial Overview
    • 14.22.5 SWOT Analysis
    • 14.22.6 Key Developments
  • 14.23 Help Scout PBC
    • 14.23.1 Key Facts
    • 14.23.2 Business Description
    • 14.23.3 Products and Services
    • 14.23.4 Financial Overview
    • 14.23.5 SWOT Analysis
    • 14.23.6 Key Developments

15. Appendix

  • 15.1 About Us
  • 15.2 List of Abbreviations

List Of Tables

  • Table 1. Europe Help Desk and Ticketing Software Market Segmentation
  • Table 2. List of Vendors
  • Table 3. Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Table 4. Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Component
  • Table 5. Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Industry Vertical
  • Table 6. Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Deployment
  • Table 7. Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Organization Size
  • Table 8. Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Country
  • Table 9. Germany: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 10. Germany: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 11. Germany: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 12. Germany: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 13. United Kingdom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 14. United Kingdom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 15. United Kingdom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 16. United Kingdom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 17. France: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 18. France: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 19. France: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 20. France: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 21. Italy: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 22. Italy: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 23. Italy: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 24. Italy: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 25. Russia: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 26. Russia: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 27. Russia: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 28. Russia: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 29. Spain: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 30. Spain: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 31. Spain: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 32. Spain: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 33. Switzerland: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 34. Switzerland: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 35. Switzerland: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 36. Switzerland: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 37. Rest of Europe: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 38. Rest of Europe: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 39. Rest of Europe: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 40. Rest of Europe: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 41. List of Abbreviations

List Of Figures

  • Figure 1. Europe Help Desk and Ticketing Software Market Segmentation - Country
  • Figure 2. PEST Analysis
  • Figure 3. Europe Help Desk and Ticketing Software Market - Key Market Dynamics
  • Figure 4. Impact Analysis of Drivers and Restraints
  • Figure 5. Europe Help Desk and Ticketing Software Market Revenue (US$ Million), 2021-2031
  • Figure 6. Europe Help Desk and Ticketing Software Market Share (%) - by Component (2023 and 2031)
  • Figure 7. Software: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 8. Services: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 9. Europe Help Desk and Ticketing Software Market Share (%) - by Industry Vertical (2023 and 2031)
  • Figure 10. Retail: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 11. Government: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 12. Manufacturing: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 13. Healthcare: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 14. Hospitality: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 15. IT and Telecom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 16. Others: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 17. Europe Help Desk and Ticketing Software Market Share (%) - by Deployment (2023 and 2031)
  • Figure 18. Cloud-Based: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 19. On-Premise: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 20. Europe Help Desk and Ticketing Software Market Share (%) - by Organization Size (2023 and 2031)
  • Figure 21. Small and Medium Enterprises: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 22. Large Enterprises: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 23. Europe Help Desk and Ticketing Software Market Breakdown, by Key Countries, 2023 and 2031 (%)
  • Figure 24. Germany: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 25. United Kingdom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 26. France: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 27. Italy: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 28. Russia: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 29. Spain: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 30. Switzerland: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 31. Rest of Europe: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 32. Heat Map Analysis by Key Players
  • Figure 33. Company Positioning and Concentration