医疗保健聊天机器人市场 - 全球产业规模、份额、趋势、机会和预测，按组件、类型、部署方式、应用、地区和竞争格局细分，2020-2030 年预测

2024年全球医疗保健聊天机器人市场规模为3.13亿美元，预计到2030年将以22.10%的复合年增长率增长至10.3714亿美元。医疗保健聊天机器人是人工智慧驱动的对话式代理，旨在透过提供资讯、协助预约和提供初步医疗指导来促进患者与医疗保健提供者之间的互动。市场扩张的根本驱动力在于人们对便利且经济高效的医疗保健解决方案的需求不断增长，以及对增强患者参与度和全天候虚拟健康服务的日益重视。

主要市场驱动因素

主要市场挑战

主要市场趋势

目录

第一章：产品概述

第二章：研究方法

第三章：执行概要

第四章：顾客之声

第五章：全球医疗保健聊天机器人市场展望

• 市场规模及预测
  • 按价值
• 市占率及预测
  • 按组件（解决方案、服务）
  • 依部署方式（本机部署、云端部署）
  • 透过应用程式（症状检查、用药协助和指导、预约安排、保险和理赔管理、其他）
  • 按类型（指令型聊天机器人、对话型聊天机器人、资讯型聊天机器人、其他）
  • 按地区
  • 按公司（2024 年）
• 市场地图

第六章：北美医疗保健聊天机器人市场展望

• 市场规模及预测
• 市占率及预测
• 北美洲：国家分析
  • 美国
  • 加拿大
  • 墨西哥

第七章：欧洲医疗保健聊天机器人市场展望

• 市场规模及预测
• 市占率及预测
• 欧洲：国家分析
  • 德国
  • 法国
  • 英国
  • 义大利
  • 西班牙

第八章：亚太地区医疗保健聊天机器人市场展望

• 市场规模及预测
• 市占率及预测
• 亚太地区：国家分析
  • 中国
  • 印度
  • 日本
  • 韩国
  • 澳洲

第九章：中东和非洲医疗保健聊天机器人市场展望

• 市场规模及预测
• 市占率及预测
• 中东和非洲：国家分析
  • 沙乌地阿拉伯
  • 阿联酋
  • 南非

第十章：南美洲医疗保健聊天机器人市场展望

• 市场规模及预测
• 市占率及预测
• 南美洲：国家分析
  • 巴西
  • 哥伦比亚
  • 阿根廷

第十一章：市场动态

• 司机
• 挑战

第十二章：市场趋势与发展

• 併购（如有）
• 产品发布（如有）
• 最新进展

第十三章：全球医疗保健聊天机器人市场：SWOT分析

第十四章：波特五力分析

• 产业竞争
• 新进入者的潜力
• 供应商议价能力
• 顾客的力量
• 替代产品的威胁

第十五章：竞争格局

• Nuance Communications, Inc.
• Infermedica Sp. z oo
• Sensely Inc.
• Babylon Health Services Ltd.
• HealthTap, Inc.
• Buoy Health, Inc.
• Ada Health GmbH
• PACT Care BV
• Woebot Health.

第十六章：策略建议

第17章调查会社について・免责事项

The Global Healthcare Chatbots Market, valued at USD 313.00 Million in 2024, is projected to experience a CAGR of 22.10% to reach USD 1037.14 Million by 2030. Healthcare chatbots are artificial intelligence-powered conversational agents designed to facilitate interactions between patients and healthcare providers by offering information, assisting with appointment scheduling, and providing preliminary medical guidance. The market's expansion is fundamentally driven by the escalating demand for accessible and cost-effective healthcare solutions, coupled with a growing emphasis on enhanced patient engagement and round-the-clock virtual health assistance.

Key Market Drivers

The rising demand for virtual healthcare services significantly propels the global healthcare chatbots market, as patients increasingly seek convenient and accessible care solutions. Chatbots serve as a primary interface for immediate information, appointment scheduling, and preliminary medical guidance, optimizing patient flow and extending service availability beyond traditional hours. This demand is further underscored by widespread organizational investment in digital health infrastructure. According to Teladoc Health, in 2024, 71% of organizations currently offering telehealth plan to expand their programs, reflecting a 9% increase from the previous year. This substantial expansion directly drives the need for advanced conversational agents to manage increased virtual interactions and enhance overall service delivery.

Key Market Challenges

A significant challenging factor impeding the expansion of the Global Healthcare Chatbots Market involves concerns surrounding data privacy and patient confidentiality. This issue directly hampers market growth by eroding trust among both patients and healthcare providers, which is essential for the widespread adoption of AI-powered solutions. The sensitive nature of health information makes any perceived risk of compromise a major deterrent to engaging with digital platforms like chatbots.

Key Market Trends

The Global Healthcare Chatbots Market is significantly influenced by the expansion of clinical decision support capabilities, moving beyond basic information retrieval to more analytical assistance. This trend emphasizes the development of chatbots that can interpret complex medical data, offer diagnostic guidance, and suggest treatment protocols, thereby augmenting the capabilities of healthcare professionals. According to a Fierce Healthcare and Sermo poll published in October 2024, 76% of surveyed physicians reported utilizing general-purpose large language models for clinical decision-making, with over half specifically employing them for diagnosis support. This highlights a clear shift towards reliance on AI for deeper clinical insights.

Key Market Players

• Nuance Communications, Inc.
• Infermedica Sp. z o.o.
• Sensely Inc.
• Babylon Health Services Ltd.
• HealthTap, Inc.
• Buoy Health, Inc.
• Ada Health GmbH
• PACT Care BV
• Woebot Health.

Report Scope:

In this report, the Global Healthcare Chatbots Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Healthcare Chatbots Market, By Component:

• Solutions
• Services

Healthcare Chatbots Market, By Deployment:

• On Premises
• Cloud

Healthcare Chatbots Market, By Application:

• Symptom Checking
• Medication Assistance & Guidance
• Appointment Scheduling
• Coverage & Claims Management
• Others

Healthcare Chatbots Market, By Type:

• Prescriptive Chatbots
• Conversational Chatbots
• Informative Chatbots
• Others

Healthcare Chatbots Market, By Region:

• North America
  • United States
  • Canada
  • Mexico
• Europe
  • France
  • United Kingdom
  • Italy
  • Germany
  • Spain
• Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
• South America
  • Brazil
  • Argentina
  • Colombia
• Middle East & Africa
  • South Africa
  • Saudi Arabia
  • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies presents in the Global Healthcare Chatbots Market.

Available Customizations:

Global Healthcare Chatbots Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

• Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

• 1.1. Market Definition
• 1.2. Scope of the Market
  • 1.2.1. Markets Covered
  • 1.2.2. Years Considered for Study
  • 1.2.3. Key Market Segmentations

2. Research Methodology

• 2.1. Objective of the Study
• 2.2. Baseline Methodology
• 2.3. Key Industry Partners
• 2.4. Major Association and Secondary Sources
• 2.5. Forecasting Methodology
• 2.6. Data Triangulation & Validation
• 2.7. Assumptions and Limitations

3. Executive Summary

• 3.1. Overview of the Market
• 3.2. Overview of Key Market Segmentations
• 3.3. Overview of Key Market Players
• 3.4. Overview of Key Regions/Countries
• 3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global Healthcare Chatbots Market Outlook

• 5.1. Market Size & Forecast
  • 5.1.1. By Value
• 5.2. Market Share & Forecast
  • 5.2.1. By Component (Solutions, Services)
  • 5.2.2. By Deployment (On Premises, Cloud)
  • 5.2.3. By Application (Symptom Checking, Medication Assistance & Guidance, Appointment Scheduling, Coverage & Claims Management, Others)
  • 5.2.4. By Type (Prescriptive Chatbots, Conversational Chatbots, Informative Chatbots, Others)
  • 5.2.5. By Region
  • 5.2.6. By Company (2024)
• 5.3. Market Map

6. North America Healthcare Chatbots Market Outlook

• 6.1. Market Size & Forecast
  • 6.1.1. By Value
• 6.2. Market Share & Forecast
  • 6.2.1. By Component
  • 6.2.2. By Deployment
  • 6.2.3. By Application
  • 6.2.4. By Type
  • 6.2.5. By Country
• 6.3. North America: Country Analysis
  • 6.3.1. United States Healthcare Chatbots Market Outlook
    • 6.3.1.1. Market Size & Forecast
      • 6.3.1.1.1. By Value
    • 6.3.1.2. Market Share & Forecast
      • 6.3.1.2.1. By Component
      • 6.3.1.2.2. By Deployment
      • 6.3.1.2.3. By Application
      • 6.3.1.2.4. By Type
  • 6.3.2. Canada Healthcare Chatbots Market Outlook
    • 6.3.2.1. Market Size & Forecast
      • 6.3.2.1.1. By Value
    • 6.3.2.2. Market Share & Forecast
      • 6.3.2.2.1. By Component
      • 6.3.2.2.2. By Deployment
      • 6.3.2.2.3. By Application
      • 6.3.2.2.4. By Type
  • 6.3.3. Mexico Healthcare Chatbots Market Outlook
    • 6.3.3.1. Market Size & Forecast
      • 6.3.3.1.1. By Value
    • 6.3.3.2. Market Share & Forecast
      • 6.3.3.2.1. By Component
      • 6.3.3.2.2. By Deployment
      • 6.3.3.2.3. By Application
      • 6.3.3.2.4. By Type

7. Europe Healthcare Chatbots Market Outlook

• 7.1. Market Size & Forecast
  • 7.1.1. By Value
• 7.2. Market Share & Forecast
  • 7.2.1. By Component
  • 7.2.2. By Deployment
  • 7.2.3. By Application
  • 7.2.4. By Type
  • 7.2.5. By Country
• 7.3. Europe: Country Analysis
  • 7.3.1. Germany Healthcare Chatbots Market Outlook
    • 7.3.1.1. Market Size & Forecast
      • 7.3.1.1.1. By Value
    • 7.3.1.2. Market Share & Forecast
      • 7.3.1.2.1. By Component
      • 7.3.1.2.2. By Deployment
      • 7.3.1.2.3. By Application
      • 7.3.1.2.4. By Type
  • 7.3.2. France Healthcare Chatbots Market Outlook
    • 7.3.2.1. Market Size & Forecast
      • 7.3.2.1.1. By Value
    • 7.3.2.2. Market Share & Forecast
      • 7.3.2.2.1. By Component
      • 7.3.2.2.2. By Deployment
      • 7.3.2.2.3. By Application
      • 7.3.2.2.4. By Type
  • 7.3.3. United Kingdom Healthcare Chatbots Market Outlook
    • 7.3.3.1. Market Size & Forecast
      • 7.3.3.1.1. By Value
    • 7.3.3.2. Market Share & Forecast
      • 7.3.3.2.1. By Component
      • 7.3.3.2.2. By Deployment
      • 7.3.3.2.3. By Application
      • 7.3.3.2.4. By Type
  • 7.3.4. Italy Healthcare Chatbots Market Outlook
    • 7.3.4.1. Market Size & Forecast
      • 7.3.4.1.1. By Value
    • 7.3.4.2. Market Share & Forecast
      • 7.3.4.2.1. By Component
      • 7.3.4.2.2. By Deployment
      • 7.3.4.2.3. By Application
      • 7.3.4.2.4. By Type
  • 7.3.5. Spain Healthcare Chatbots Market Outlook
    • 7.3.5.1. Market Size & Forecast
      • 7.3.5.1.1. By Value
    • 7.3.5.2. Market Share & Forecast
      • 7.3.5.2.1. By Component
      • 7.3.5.2.2. By Deployment
      • 7.3.5.2.3. By Application
      • 7.3.5.2.4. By Type

8. Asia Pacific Healthcare Chatbots Market Outlook

• 8.1. Market Size & Forecast
  • 8.1.1. By Value
• 8.2. Market Share & Forecast
  • 8.2.1. By Component
  • 8.2.2. By Deployment
  • 8.2.3. By Application
  • 8.2.4. By Type
  • 8.2.5. By Country
• 8.3. Asia Pacific: Country Analysis
  • 8.3.1. China Healthcare Chatbots Market Outlook
    • 8.3.1.1. Market Size & Forecast
      • 8.3.1.1.1. By Value
    • 8.3.1.2. Market Share & Forecast
      • 8.3.1.2.1. By Component
      • 8.3.1.2.2. By Deployment
      • 8.3.1.2.3. By Application
      • 8.3.1.2.4. By Type
  • 8.3.2. India Healthcare Chatbots Market Outlook
    • 8.3.2.1. Market Size & Forecast
      • 8.3.2.1.1. By Value
    • 8.3.2.2. Market Share & Forecast
      • 8.3.2.2.1. By Component
      • 8.3.2.2.2. By Deployment
      • 8.3.2.2.3. By Application
      • 8.3.2.2.4. By Type
  • 8.3.3. Japan Healthcare Chatbots Market Outlook
    • 8.3.3.1. Market Size & Forecast
      • 8.3.3.1.1. By Value
    • 8.3.3.2. Market Share & Forecast
      • 8.3.3.2.1. By Component
      • 8.3.3.2.2. By Deployment
      • 8.3.3.2.3. By Application
      • 8.3.3.2.4. By Type
  • 8.3.4. South Korea Healthcare Chatbots Market Outlook
    • 8.3.4.1. Market Size & Forecast
      • 8.3.4.1.1. By Value
    • 8.3.4.2. Market Share & Forecast
      • 8.3.4.2.1. By Component
      • 8.3.4.2.2. By Deployment
      • 8.3.4.2.3. By Application
      • 8.3.4.2.4. By Type
  • 8.3.5. Australia Healthcare Chatbots Market Outlook
    • 8.3.5.1. Market Size & Forecast
      • 8.3.5.1.1. By Value
    • 8.3.5.2. Market Share & Forecast
      • 8.3.5.2.1. By Component
      • 8.3.5.2.2. By Deployment
      • 8.3.5.2.3. By Application
      • 8.3.5.2.4. By Type

9. Middle East & Africa Healthcare Chatbots Market Outlook

• 9.1. Market Size & Forecast
  • 9.1.1. By Value
• 9.2. Market Share & Forecast
  • 9.2.1. By Component
  • 9.2.2. By Deployment
  • 9.2.3. By Application
  • 9.2.4. By Type
  • 9.2.5. By Country
• 9.3. Middle East & Africa: Country Analysis
  • 9.3.1. Saudi Arabia Healthcare Chatbots Market Outlook
    • 9.3.1.1. Market Size & Forecast
      • 9.3.1.1.1. By Value
    • 9.3.1.2. Market Share & Forecast
      • 9.3.1.2.1. By Component
      • 9.3.1.2.2. By Deployment
      • 9.3.1.2.3. By Application
      • 9.3.1.2.4. By Type
  • 9.3.2. UAE Healthcare Chatbots Market Outlook
    • 9.3.2.1. Market Size & Forecast
      • 9.3.2.1.1. By Value
    • 9.3.2.2. Market Share & Forecast
      • 9.3.2.2.1. By Component
      • 9.3.2.2.2. By Deployment
      • 9.3.2.2.3. By Application
      • 9.3.2.2.4. By Type
  • 9.3.3. South Africa Healthcare Chatbots Market Outlook
    • 9.3.3.1. Market Size & Forecast
      • 9.3.3.1.1. By Value
    • 9.3.3.2. Market Share & Forecast
      • 9.3.3.2.1. By Component
      • 9.3.3.2.2. By Deployment
      • 9.3.3.2.3. By Application
      • 9.3.3.2.4. By Type

10. South America Healthcare Chatbots Market Outlook

• 10.1. Market Size & Forecast
  • 10.1.1. By Value
• 10.2. Market Share & Forecast
  • 10.2.1. By Component
  • 10.2.2. By Deployment
  • 10.2.3. By Application
  • 10.2.4. By Type
  • 10.2.5. By Country
• 10.3. South America: Country Analysis
  • 10.3.1. Brazil Healthcare Chatbots Market Outlook
    • 10.3.1.1. Market Size & Forecast
      • 10.3.1.1.1. By Value
    • 10.3.1.2. Market Share & Forecast
      • 10.3.1.2.1. By Component
      • 10.3.1.2.2. By Deployment
      • 10.3.1.2.3. By Application
      • 10.3.1.2.4. By Type
  • 10.3.2. Colombia Healthcare Chatbots Market Outlook
    • 10.3.2.1. Market Size & Forecast
      • 10.3.2.1.1. By Value
    • 10.3.2.2. Market Share & Forecast
      • 10.3.2.2.1. By Component
      • 10.3.2.2.2. By Deployment
      • 10.3.2.2.3. By Application
      • 10.3.2.2.4. By Type
  • 10.3.3. Argentina Healthcare Chatbots Market Outlook
    • 10.3.3.1. Market Size & Forecast
      • 10.3.3.1.1. By Value
    • 10.3.3.2. Market Share & Forecast
      • 10.3.3.2.1. By Component
      • 10.3.3.2.2. By Deployment
      • 10.3.3.2.3. By Application
      • 10.3.3.2.4. By Type

11. Market Dynamics

• 11.1. Drivers
• 11.2. Challenges

12. Market Trends & Developments

• 12.1. Merger & Acquisition (If Any)
• 12.2. Product Launches (If Any)
• 12.3. Recent Developments

13. Global Healthcare Chatbots Market: SWOT Analysis

14. Porter's Five Forces Analysis

• 14.1. Competition in the Industry
• 14.2. Potential of New Entrants
• 14.3. Power of Suppliers
• 14.4. Power of Customers
• 14.5. Threat of Substitute Products

15. Competitive Landscape

• 15.1. Nuance Communications, Inc.
  • 15.1.1. Business Overview
  • 15.1.2. Products & Services
  • 15.1.3. Recent Developments
  • 15.1.4. Key Personnel
  • 15.1.5. SWOT Analysis
• 15.2. Infermedica Sp. z o.o.
• 15.3. Sensely Inc.
• 15.4. Babylon Health Services Ltd.
• 15.5. HealthTap, Inc.
• 15.6. Buoy Health, Inc.
• 15.7. Ada Health GmbH
• 15.8. PACT Care BV
• 15.9. Woebot Health.

16. Strategic Recommendations

17. About Us & Disclaimer