查看购物车
  • Traditional Chinese
  • English
封面
市场调查报告书
商品编码
1881603

公民服务市场－全球产业规模、份额、趋势、机会和预测，依技术、应用、地区和竞争格局划分，2020-2030年预测

Citizen Services Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Technology, By Application, By Region, By Competition, 2020-2030F
出版日期: | 出版商: TechSci Research | 英文 181 Pages | 商品交期: 2-3个工作天内

价格

We offer 8 hour analyst time for an additional research. Please contact us for the details.

简介目录

全球公民服务市场规模将从2024年的113.7亿美元成长到2030年的292.4亿美元，年复合成长率达17.05%。该市场涵盖政府机构向居民提供的各种公共服务和设施，并利用数位技术增强公民互动和服务交付。人工智慧解决方案的整合日益成为该市场的重要组成部分，旨在优化公共部门的运作。

市场概览
预测期 2026-2030
2024年市场规模 113.7亿美元
2030年市场规模 292.4亿美元
2025-2030年复合年增长率 17.05%
成长最快的细分市场 公安
最大的市场 北美洲

主要市场驱动因素

主要市场挑战

主要市场趋势

目录

第一章：产品概述

第二章：研究方法

第三章：执行概要

第四章：顾客之声

第五章：全球公民服务市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 依技术分类（机器学习、自然语言处理、影像处理、脸部辨识）
    • 按应用领域（医疗保健、公共安全、交通、运输管理、公用事业、一般服务）
    • 按地区
    • 按公司（2024 年）
  • 市场地图

第六章：北美公民服务市场展望

  • 市场规模及预测
  • 市占率及预测
  • 北美洲：国家分析
    • 美国
    • 加拿大
    • 墨西哥

第七章：欧洲公民服务市场展望

  • 市场规模及预测
  • 市占率及预测
  • 欧洲：国家分析
    • 德国
    • 法国
    • 英国
    • 义大利
    • 西班牙

第八章：亚太公民服务市场展望

  • 市场规模及预测
  • 市占率及预测
  • 亚太地区：国家分析
    • 中国
    • 印度
    • 日本
    • 韩国
    • 澳洲

第九章：中东和非洲公民服务市场展望

  • 市场规模及预测
  • 市占率及预测
  • 中东和非洲：国家分析
    • 沙乌地阿拉伯
    • 阿联酋
    • 南非

第十章：南美洲公民服务市场展望

  • 市场规模及预测
  • 市占率及预测
  • 南美洲：国家分析
    • 巴西
    • 哥伦比亚
    • 阿根廷

第十一章：市场动态

  • 司机
  • 挑战

第十二章：市场趋势与发展

  • 併购（如有）
  • 产品发布（如有）
  • 最新进展

第十三章：全球公民服务市场：SWOT分析

第十四章：波特五力分析

  • 产业竞争
  • 新进入者的潜力
  • 供应商议价能力
  • 顾客的力量
  • 替代产品的威胁

第十五章：竞争格局

  • Accenture Plc
  • Microsoft Corporation
  • Oracle Corporation
  • Amazon Web Services Inc.
  • IBM Corporation
  • Cognizant Technology Solutions Corporation
  • Infosys Limited
  • Wipro Limited
  • Capgemini Services SAS
  • Sopra Steria Group

第十六章：策略建议

第17章调查会社について・免责事项

简介目录
Product Code: 21584

The Global Citizen Services Market will grow from USD 11.37 Billion in 2024 to USD 29.24 Billion by 2030 at a 17.05% CAGR. The Global Citizen Services Market encompasses the provision of various public services and amenities by governmental entities to residents, leveraging digital technologies to enhance citizen interactions and service delivery. This market is increasingly defined by the integration of artificial intelligence solutions aimed at optimizing public sector operations.

Market Overview
Forecast Period2026-2030
Market Size 2024USD 11.37 Billion
Market Size 2030USD 29.24 Billion
CAGR 2025-203017.05%
Fastest Growing SegmentPublic Safety
Largest MarketNorth America

Key Market Drivers

Government Digital Transformation Initiatives and Investments significantly drive the Global Citizen Services Market. Public administrations worldwide are committing substantial resources to overhaul legacy systems and embrace digital-first strategies, aiming to streamline operations and enhance service delivery. For instance, according to GOV.UK, in January 2025, the UK public sector spent approximately £26 billion on technology in 2023, reflecting a dedicated push towards modernization. This significant financial commitment extends to developing robust digital infrastructure, implementing cloud-based solutions, and creating integrated platforms that facilitate seamless citizen interactions. This transformation is driven by a necessity to meet contemporary demands for efficiency and accessibility, fundamentally reshaping public service operations.

Key Market Challenges

The persistent lack of specialized expertise and robust infrastructure within government organizations poses a significant impediment to the expansion of the Global Citizen Services Market. This deficiency directly hinders the effective development and deployment of advanced digital solutions essential for modern public service delivery. Without adequate technical skills, governmental entities struggle to leverage technologies such as artificial intelligence and advanced data analytics, which are increasingly crucial for optimizing operations and meeting evolving citizen expectations.

Key Market Trends

The shift towards citizen-centric service design represents a fundamental reorientation in how public services are conceived and delivered. This trend moves beyond merely digitizing existing processes, focusing instead on a deep understanding of citizens' needs, preferences, and complete service journeys. Governments are increasingly investing in methodologies that prioritize user experience, aiming for intuitive, accessible, and efficient digital interactions that build public trust and satisfaction. This approach necessitates specialized expertise and platforms for user research, co-creation, and iterative service development.

Key Market Players

  • Accenture Plc
  • Microsoft Corporation
  • Oracle Corporation
  • Amazon Web Services Inc.
  • IBM Corporation
  • Cognizant Technology Solutions Corporation
  • Infosys Limited
  • Wipro Limited
  • Capgemini Services SAS
  • Sopra Steria Group

Report Scope:

In this report, the Global Citizen Services Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Citizen Services Market, By Technology:

  • Machine Learning
  • Natural Language Processing
  • Image Processing
  • Face Recognition

Citizen Services Market, By Application:

  • Healthcare
  • Public Safety
  • Traffic
  • Transportation Management
  • Utilities
  • General Services

Citizen Services Market, By Region:

  • North America
    • United States
    • Canada
    • Mexico
  • Europe
    • France
    • United Kingdom
    • Italy
    • Germany
    • Spain
  • Asia Pacific
    • China
    • India
    • Japan
    • Australia
    • South Korea
  • South America
    • Brazil
    • Argentina
    • Colombia
  • Middle East & Africa
    • South Africa
    • Saudi Arabia
    • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies presents in the Global Citizen Services Market.

Available Customizations:

Global Citizen Services Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

  • 1.1. Market Definition
  • 1.2. Scope of the Market
    • 1.2.1. Markets Covered
    • 1.2.2. Years Considered for Study
    • 1.2.3. Key Market Segmentations

2. Research Methodology

  • 2.1. Objective of the Study
  • 2.2. Baseline Methodology
  • 2.3. Key Industry Partners
  • 2.4. Major Association and Secondary Sources
  • 2.5. Forecasting Methodology
  • 2.6. Data Triangulation & Validation
  • 2.7. Assumptions and Limitations

3. Executive Summary

  • 3.1. Overview of the Market
  • 3.2. Overview of Key Market Segmentations
  • 3.3. Overview of Key Market Players
  • 3.4. Overview of Key Regions/Countries
  • 3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global Citizen Services Market Outlook

  • 5.1. Market Size & Forecast
    • 5.1.1. By Value
  • 5.2. Market Share & Forecast
    • 5.2.1. By Technology (Machine Learning, Natural Language Processing, Image Processing, Face Recognition)
    • 5.2.2. By Application (Healthcare, Public Safety, Traffic, Transportation Management, Utilities, General Services)
    • 5.2.3. By Region
    • 5.2.4. By Company (2024)
  • 5.3. Market Map

6. North America Citizen Services Market Outlook

  • 6.1. Market Size & Forecast
    • 6.1.1. By Value
  • 6.2. Market Share & Forecast
    • 6.2.1. By Technology
    • 6.2.2. By Application
    • 6.2.3. By Country
  • 6.3. North America: Country Analysis
    • 6.3.1. United States Citizen Services Market Outlook
      • 6.3.1.1. Market Size & Forecast
        • 6.3.1.1.1. By Value
      • 6.3.1.2. Market Share & Forecast
        • 6.3.1.2.1. By Technology
        • 6.3.1.2.2. By Application
    • 6.3.2. Canada Citizen Services Market Outlook
      • 6.3.2.1. Market Size & Forecast
        • 6.3.2.1.1. By Value
      • 6.3.2.2. Market Share & Forecast
        • 6.3.2.2.1. By Technology
        • 6.3.2.2.2. By Application
    • 6.3.3. Mexico Citizen Services Market Outlook
      • 6.3.3.1. Market Size & Forecast
        • 6.3.3.1.1. By Value
      • 6.3.3.2. Market Share & Forecast
        • 6.3.3.2.1. By Technology
        • 6.3.3.2.2. By Application

7. Europe Citizen Services Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Technology
    • 7.2.2. By Application
    • 7.2.3. By Country
  • 7.3. Europe: Country Analysis
    • 7.3.1. Germany Citizen Services Market Outlook
      • 7.3.1.1. Market Size & Forecast
        • 7.3.1.1.1. By Value
      • 7.3.1.2. Market Share & Forecast
        • 7.3.1.2.1. By Technology
        • 7.3.1.2.2. By Application
    • 7.3.2. France Citizen Services Market Outlook
      • 7.3.2.1. Market Size & Forecast
        • 7.3.2.1.1. By Value
      • 7.3.2.2. Market Share & Forecast
        • 7.3.2.2.1. By Technology
        • 7.3.2.2.2. By Application
    • 7.3.3. United Kingdom Citizen Services Market Outlook
      • 7.3.3.1. Market Size & Forecast
        • 7.3.3.1.1. By Value
      • 7.3.3.2. Market Share & Forecast
        • 7.3.3.2.1. By Technology
        • 7.3.3.2.2. By Application
    • 7.3.4. Italy Citizen Services Market Outlook
      • 7.3.4.1. Market Size & Forecast
        • 7.3.4.1.1. By Value
      • 7.3.4.2. Market Share & Forecast
        • 7.3.4.2.1. By Technology
        • 7.3.4.2.2. By Application
    • 7.3.5. Spain Citizen Services Market Outlook
      • 7.3.5.1. Market Size & Forecast
        • 7.3.5.1.1. By Value
      • 7.3.5.2. Market Share & Forecast
        • 7.3.5.2.1. By Technology
        • 7.3.5.2.2. By Application

8. Asia Pacific Citizen Services Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Technology
    • 8.2.2. By Application
    • 8.2.3. By Country
  • 8.3. Asia Pacific: Country Analysis
    • 8.3.1. China Citizen Services Market Outlook
      • 8.3.1.1. Market Size & Forecast
        • 8.3.1.1.1. By Value
      • 8.3.1.2. Market Share & Forecast
        • 8.3.1.2.1. By Technology
        • 8.3.1.2.2. By Application
    • 8.3.2. India Citizen Services Market Outlook
      • 8.3.2.1. Market Size & Forecast
        • 8.3.2.1.1. By Value
      • 8.3.2.2. Market Share & Forecast
        • 8.3.2.2.1. By Technology
        • 8.3.2.2.2. By Application
    • 8.3.3. Japan Citizen Services Market Outlook
      • 8.3.3.1. Market Size & Forecast
        • 8.3.3.1.1. By Value
      • 8.3.3.2. Market Share & Forecast
        • 8.3.3.2.1. By Technology
        • 8.3.3.2.2. By Application
    • 8.3.4. South Korea Citizen Services Market Outlook
      • 8.3.4.1. Market Size & Forecast
        • 8.3.4.1.1. By Value
      • 8.3.4.2. Market Share & Forecast
        • 8.3.4.2.1. By Technology
        • 8.3.4.2.2. By Application
    • 8.3.5. Australia Citizen Services Market Outlook
      • 8.3.5.1. Market Size & Forecast
        • 8.3.5.1.1. By Value
      • 8.3.5.2. Market Share & Forecast
        • 8.3.5.2.1. By Technology
        • 8.3.5.2.2. By Application

9. Middle East & Africa Citizen Services Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Technology
    • 9.2.2. By Application
    • 9.2.3. By Country
  • 9.3. Middle East & Africa: Country Analysis
    • 9.3.1. Saudi Arabia Citizen Services Market Outlook
      • 9.3.1.1. Market Size & Forecast
        • 9.3.1.1.1. By Value
      • 9.3.1.2. Market Share & Forecast
        • 9.3.1.2.1. By Technology
        • 9.3.1.2.2. By Application
    • 9.3.2. UAE Citizen Services Market Outlook
      • 9.3.2.1. Market Size & Forecast
        • 9.3.2.1.1. By Value
      • 9.3.2.2. Market Share & Forecast
        • 9.3.2.2.1. By Technology
        • 9.3.2.2.2. By Application
    • 9.3.3. South Africa Citizen Services Market Outlook
      • 9.3.3.1. Market Size & Forecast
        • 9.3.3.1.1. By Value
      • 9.3.3.2. Market Share & Forecast
        • 9.3.3.2.1. By Technology
        • 9.3.3.2.2. By Application

10. South America Citizen Services Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Technology
    • 10.2.2. By Application
    • 10.2.3. By Country
  • 10.3. South America: Country Analysis
    • 10.3.1. Brazil Citizen Services Market Outlook
      • 10.3.1.1. Market Size & Forecast
        • 10.3.1.1.1. By Value
      • 10.3.1.2. Market Share & Forecast
        • 10.3.1.2.1. By Technology
        • 10.3.1.2.2. By Application
    • 10.3.2. Colombia Citizen Services Market Outlook
      • 10.3.2.1. Market Size & Forecast
        • 10.3.2.1.1. By Value
      • 10.3.2.2. Market Share & Forecast
        • 10.3.2.2.1. By Technology
        • 10.3.2.2.2. By Application
    • 10.3.3. Argentina Citizen Services Market Outlook
      • 10.3.3.1. Market Size & Forecast
        • 10.3.3.1.1. By Value
      • 10.3.3.2. Market Share & Forecast
        • 10.3.3.2.1. By Technology
        • 10.3.3.2.2. By Application

11. Market Dynamics

  • 11.1. Drivers
  • 11.2. Challenges

12. Market Trends & Developments

  • 12.1. Merger & Acquisition (If Any)
  • 12.2. Product Launches (If Any)
  • 12.3. Recent Developments

13. Global Citizen Services Market: SWOT Analysis

14. Porter's Five Forces Analysis

  • 14.1. Competition in the Industry
  • 14.2. Potential of New Entrants
  • 14.3. Power of Suppliers
  • 14.4. Power of Customers
  • 14.5. Threat of Substitute Products

15. Competitive Landscape

  • 15.1. Accenture Plc
    • 15.1.1. Business Overview
    • 15.1.2. Products & Services
    • 15.1.3. Recent Developments
    • 15.1.4. Key Personnel
    • 15.1.5. SWOT Analysis
  • 15.2. Microsoft Corporation
  • 15.3. Oracle Corporation
  • 15.4. Amazon Web Services Inc.
  • 15.5. IBM Corporation
  • 15.6. Cognizant Technology Solutions Corporation
  • 15.7. Infosys Limited
  • 15.8. Wipro Limited
  • 15.9. Capgemini Services SAS
  • 15.10. Sopra Steria Group

16. Strategic Recommendations

17. About Us & Disclaimer