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市场调查报告书
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1963871

全球合约清洁服务市场－产业规模、份额、趋势、机会和预测：按服务类型、最终用户、地区和竞争格局划分，2021-2031年

Contract Cleaning Services Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Service Type, By End User, By Region & Competition, 2021-2031F
出版日期: | 出版商: TechSci Research | 英文 180 Pages | 商品交期: 2-3个工作天内

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简介目录

全球合约清洁服务市场预计将从 2025 年的 3,831.5 亿美元大幅成长至 2031 年的 6,292.6 亿美元，复合年增长率为 8.62%。

该行业的核心是将商业、工业和住宅物业的卫生管理服务外包给专业的外部公司，主要集中在清洁和设施维护外包方面。推动此产业扩张的关键因素包括全球健康危机后人们对卫生标准的日益重视，以及企业透过外包降低营运成本的策略性措施。此外，商业不动产产业的持续成长也需要可靠的维护解决方案，从而维持了各行各业对专业清洁服务的需求。

市场概览
预测期 2027-2031
市场规模：2025年 3831.5亿美元
市场规模：2031年 6292.6亿美元
复合年增长率：2026-2031年 8.62%
成长最快的细分市场 住宅
最大的市场 北美洲

根据国际建筑服务承包商协会 (BSCAI) 的数据，2024 年清洁承包商管理的平均合约数量年增约 12%。然而，儘管产业规模有所扩张，仍面临许多挑战，包括严重的劳动力短缺和高员工离职率。劳动力市场的波动给招聘预算和营运稳定性带来了相当大的压力，可能会阻碍服务提供者有效扩大规模并维持高品质的服务。

市场驱动因素

自动化清洁技术和物联网解决方案的采用正在从根本上改变全球合约清洁服务市场，缓解劳动力短缺问题并优化营运效率。服务提供者正积极利用自主移动机器人和智慧感测器来处理诸如地板清洗和吸尘等重复性任务，使员工能够专注于更高价值、更细緻的清洁工作。这项技术进步正从实验阶段迈向商业和工业设施中可扩展部署的阶段。为了象征这一转变，坦能公司于2025年6月宣布，其自主移动机器人的销售量已突破1万台，标誌着设施管理自动化已超越初步部署阶段。

同时，在企业环境目标和监管压力的推动下，对永续和环保型清洁服务调查方法的需求日益增长，并推动市场发展。客户越来越倾向于将使用环保产品和透明的永续发展报告作为续约条件，而服务提供者则必须遵守环境、社会和管治(ESG) 标准才能保持竞争力。根据《清洁与维护管理》杂誌2025年7月刊的一项分析，使用ESG报告来吸引客户和员工的建筑服务承包商比例将上升至41%。这些趋势的经济影响在市场领导的业绩中得到了清晰的体现，例如ABM Industries，该公司2024年的年收入达到84亿美元，透过在不断变化的环境中进行策略调整，实现了3.2%的成长。

市场挑战

严重的劳动力短缺和高员工离职率是全球合约清洁服务市场扩张的重大障碍。面对不稳定的劳动力，服务提供者被迫将资金和经营团队精力集中于持续的招募和培训，而非策略性业务发展。这种不稳定性造成了服务交付的瓶颈。缺乏可靠的劳动力，清洁公司往往无法承接新契约或拓展新市场，从而有效限制了收入成长。此外，频繁的员工流动会损害服务品质的稳定性，导致客户满意度下降，并增加失去现有合约的风险，直接破坏市场稳定。

《2024年清洁与维护管理楼宇服务承包商基准调查》凸显了这个问题的严重性，其中76%的承包商将「员工招募与留任」列为一项重大业务挑战。这项数据表明，市场参与企业都面临严重的劳动力短缺问题。由于承包商难以招募足够的人员来履行其现有的营运义务，他们利用商业房地产领域日益增长的需求的能力受到严重限制，从而导致整体市场成长放缓。

市场趋势

服务日益集中化的综合设施管理 (IFM) 解决方案正在重塑筹资策略。设施业主越来越倾向于采用整合模式，而非分散的单一服务合约。客户选择能够提供清洁和维护等综合解决方案的大型供应商，以追求更高的管理营运效率和规模经济效益。这种整合不仅透过业务量的成长，也透过服务范围的扩展来提升收入。产业业绩也印证了这一趋势的强劲势头。根据仲量联行 (JLL) 于 2024 年 11 月发布的第三季财报，由于市场对整合式工作场所管理的需求不断增长，该公司旗下 Work Dynamics 业务的收入同比增长了 20%。

同时，利用数据分析实现营运透明度和自动化报告对于检验以结果为导向的服务交付至关重要。承包商正在部署数位化平台，即时追踪员工活动，并透过详细的合规性仪錶板弥合与客户之间的信任差距。这种数位转型优化了人力资源配置，并透过展示服务品质来证明合约价值。市场数据也印证了这项方法的成功。根据Mitty集团截至2024年6月的财年全年业绩报告，该公司营收创下45亿英镑的纪录，年增11%，这主要归功于其向技术主导设施转型策略的转变。

目录

第一章概述

第二章：调查方法

第三章执行摘要

第四章：客户心声

第五章：全球合约清洁服务市场展望

  • 市场规模及预测
    • 按金额
  • 市占率及预测
    • 服务类型（专业清洁服务、窗户清洁、地毯和家具清洁）
    • 依最终使用者（商业设施、住宅、工业设施、医疗设施、教育机构）划分
    • 按地区
    • 按公司（2025 年）
  • 市场地图

第六章：北美合约清洁服务市场展望

  • 市场规模及预测
  • 市占率及预测
  • 北美洲：国别分析
    • 我们
    • 加拿大
    • 墨西哥

第七章：欧洲合约清洁服务市场展望

  • 市场规模及预测
  • 市占率及预测
  • 欧洲：国别分析
    • 德国
    • 法国
    • 英国
    • 义大利
    • 西班牙

第八章：亚太地区合约清洁服务市场展望

  • 市场规模及预测
  • 市占率及预测
  • 亚太地区：国别分析
    • 中国
    • 印度
    • 日本
    • 韩国
    • 澳洲

第九章：中东和非洲合约清洁服务市场展望

  • 市场规模及预测
  • 市占率及预测
  • 中东与非洲：国别分析
    • 沙乌地阿拉伯
    • 阿拉伯聯合大公国
    • 南非

第十章：南美洲合约清洁服务市场展望

  • 市场规模及预测
  • 市占率及预测
  • 南美洲：国别分析
    • 巴西
    • 哥伦比亚
    • 阿根廷

第十一章 市场动态

  • 促进因素
  • 任务

第十二章 市场趋势与发展

  • 併购
  • 产品发布
  • 近期趋势

第十三章：全球合约清洁服务市场：SWOT分析

第十四章：波特五力分析

  • 产业竞争
  • 新进入者的潜力
  • 供应商的议价能力
  • 顾客权力
  • 替代品的威胁

第十五章 竞争格局

  • ABM Industries Incorporated
  • Jani-King International, Inc.
  • Anago Cleaning Systems, Inc
  • Vanguard Cleaning Systems, Inc.
  • Pritchard Industries, Inc.
  • Duraclean Corporation
  • ServiceMaster OpCo Holdings LLC
  • OCS Group Holdings Ltd
  • Cintas Corporation
  • HCS Group GmbH

第十六章 策略建议

第十七章：关于研究公司及免责声明

简介目录
Product Code: 24695

The Global Contract Cleaning Services Market is projected to experience substantial growth, rising from a valuation of USD 383.15 Billion in 2025 to USD 629.26 Billion by 2031, reflecting a CAGR of 8.62%. This industry centers on the outsourcing of janitorial and facility maintenance duties to professional external providers responsible for managing sanitary operations across commercial, industrial, and residential properties. Key drivers fueling this expansion include a heightened focus on hygiene standards following the global health crisis and the strategic move by organizations to lower operational overhead through outsourcing. Additionally, the continuous growth of the commercial real estate sector demands reliable maintenance solutions, sustaining the need for professional cleaning engagements across diverse industries.

Market Overview
Forecast Period2027-2031
Market Size 2025USD 383.15 Billion
Market Size 2031USD 629.26 Billion
CAGR 2026-20318.62%
Fastest Growing SegmentResidential
Largest MarketNorth America

Data from the Building Service Contractors Association International indicates that in 2024, the average number of accounts managed by cleaning contractors grew by approximately 12 percent compared to the previous year. However, despite this expansion, the industry faces a major hurdle regarding severe labor shortages and high rates of employee turnover. This workforce volatility exerts significant pressure on recruitment budgets and operational stability, which potentially hampers the ability of service providers to scale effectively and sustain high levels of service quality.

Market Driver

The adoption of Automated Cleaning Technologies and IoT Solutions is fundamentally transforming the Global Contract Cleaning Services Market by mitigating labor shortages and optimizing operational efficiency. Service providers are increasingly utilizing autonomous mobile robots and smart sensors to handle repetitive tasks such as floor scrubbing and vacuuming, enabling human staff to concentrate on high-value, detailed sanitation work. This technological evolution has moved beyond the experimental phase to scalable implementation within commercial and industrial facilities. Highlighting this shift, Tennant Company announced in June 2025 that it had surpassed a major milestone by selling its 10,000th autonomous mobile robot, marking a transition beyond early adoption for facility management automation.

In parallel, the market is being driven by a rising demand for Sustainable and Green Cleaning Methodologies, influenced by corporate environmental goals and regulatory pressures. Clients are increasingly mandating the use of eco-friendly products and transparent sustainability reporting as conditions for contract renewals, compelling providers to align with Environmental, Social, and Governance criteria to remain competitive. According to an analysis by Cleaning & Maintenance Management in July 2025, the percentage of building service contractors using ESG reporting to attract clients and employees increased to 41 percent. The financial benefits of these trends are evident in the performance of market leaders; for instance, ABM Industries reported annual revenue of $8.4 billion in 2024, a 3.2 percent increase driven by its strategic adaptability in a changing landscape.

Market Challenge

Severe labor shortages and high employee turnover rates pose a significant obstacle to the expansion of the Global Contract Cleaning Services Market. Faced with a volatile workforce, service providers are forced to redirect capital and management attention toward continuous recruitment and training cycles rather than strategic business development. This instability creates bottlenecks in service delivery; without a dependable labor pool, cleaning companies often lack the capacity to accept new contracts or enter new territories, effectively placing an artificial limit on revenue growth. Furthermore, frequent staff turnover disrupts the consistency of service quality, leading to client dissatisfaction and the potential loss of existing accounts, which directly undermines market stability.

The severity of this issue is highlighted by the Cleaning & Maintenance Management 2024 Building Service Contractor Benchmarking Survey, in which 76 percent of contractors identified recruiting and retaining staff as their primary business challenge. This statistic reveals that the majority of market participants are operating under significant labor constraints. As contractors struggle to staff their existing obligations, their ability to capitalize on the rising demand from the commercial real estate sector is severely restricted, thereby slowing the overall growth trajectory of the market.

Market Trends

The consolidation of services into Integrated Facility Management (IFM) solutions is reshaping procurement strategies, as facility owners increasingly prefer unified models over fragmented, single-service contracts. Clients are choosing to bundle janitorial tasks with maintenance to streamline governance and leverage economies of scale, favoring large-scale providers capable of delivering comprehensive solutions. This aggregation boosts revenue through expanded service scope rather than volume alone. The momentum of this trend is illustrated by sector performance; according to JLL's November 2024 Q3 earnings release, revenue for the firm's Work Dynamics segment grew by 20 percent year-over-year, driven by integrated workplace management mandates.

Simultaneously, the utilization of data analytics for operational transparency and automated reporting has become critical for validating outcome-based service delivery. Contractors are adopting digital platforms to track workforce activity in real-time, bridging the trust gap with clients through granular compliance dashboards. This digital pivot optimizes labor deployment and justifies contract value by proving service quality. The success of this approach is evident in market data; according to Mitie Group plc's June 2024 full-year results, the company reported record revenue of £4.5 billion, an 11 percent increase attributed to its strategic pivot toward technology-led facilities transformation.

Key Market Players

  • ABM Industries Incorporated
  • Jani-King International, Inc.
  • Anago Cleaning Systems, Inc
  • Vanguard Cleaning Systems, Inc.
  • Pritchard Industries, Inc.
  • Duraclean Corporation
  • ServiceMaster OpCo Holdings LLC
  • OCS Group Holdings Ltd
  • Cintas Corporation
  • HCS Group GmbH

Report Scope

In this report, the Global Contract Cleaning Services Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Contract Cleaning Services Market, By Service Type

  • Specialized Cleaning Services
  • Window Cleaning
  • Carpet
  • Upholstery Cleaning

Contract Cleaning Services Market, By End User

  • Commercial
  • Residential
  • Industrial
  • Healthcare
  • Educational Institutions

Contract Cleaning Services Market, By Region

  • North America
    • United States
    • Canada
    • Mexico
  • Europe
    • France
    • United Kingdom
    • Italy
    • Germany
    • Spain
  • Asia Pacific
    • China
    • India
    • Japan
    • Australia
    • South Korea
  • South America
    • Brazil
    • Argentina
    • Colombia
  • Middle East & Africa
    • South Africa
    • Saudi Arabia
    • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Contract Cleaning Services Market.

Available Customizations:

Global Contract Cleaning Services Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

  • 1.1. Market Definition
  • 1.2. Scope of the Market
    • 1.2.1. Markets Covered
    • 1.2.2. Years Considered for Study
    • 1.2.3. Key Market Segmentations

2. Research Methodology

  • 2.1. Objective of the Study
  • 2.2. Baseline Methodology
  • 2.3. Key Industry Partners
  • 2.4. Major Association and Secondary Sources
  • 2.5. Forecasting Methodology
  • 2.6. Data Triangulation & Validation
  • 2.7. Assumptions and Limitations

3. Executive Summary

  • 3.1. Overview of the Market
  • 3.2. Overview of Key Market Segmentations
  • 3.3. Overview of Key Market Players
  • 3.4. Overview of Key Regions/Countries
  • 3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global Contract Cleaning Services Market Outlook

  • 5.1. Market Size & Forecast
    • 5.1.1. By Value
  • 5.2. Market Share & Forecast
    • 5.2.1. By Service Type (Specialized Cleaning Services, Window Cleaning, Carpet, Upholstery Cleaning)
    • 5.2.2. By End User (Commercial, Residential, Industrial, Healthcare, Educational Institutions)
    • 5.2.3. By Region
    • 5.2.4. By Company (2025)
  • 5.3. Market Map

6. North America Contract Cleaning Services Market Outlook

  • 6.1. Market Size & Forecast
    • 6.1.1. By Value
  • 6.2. Market Share & Forecast
    • 6.2.1. By Service Type
    • 6.2.2. By End User
    • 6.2.3. By Country
  • 6.3. North America: Country Analysis
    • 6.3.1. United States Contract Cleaning Services Market Outlook
      • 6.3.1.1. Market Size & Forecast
        • 6.3.1.1.1. By Value
      • 6.3.1.2. Market Share & Forecast
        • 6.3.1.2.1. By Service Type
        • 6.3.1.2.2. By End User
    • 6.3.2. Canada Contract Cleaning Services Market Outlook
      • 6.3.2.1. Market Size & Forecast
        • 6.3.2.1.1. By Value
      • 6.3.2.2. Market Share & Forecast
        • 6.3.2.2.1. By Service Type
        • 6.3.2.2.2. By End User
    • 6.3.3. Mexico Contract Cleaning Services Market Outlook
      • 6.3.3.1. Market Size & Forecast
        • 6.3.3.1.1. By Value
      • 6.3.3.2. Market Share & Forecast
        • 6.3.3.2.1. By Service Type
        • 6.3.3.2.2. By End User

7. Europe Contract Cleaning Services Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Service Type
    • 7.2.2. By End User
    • 7.2.3. By Country
  • 7.3. Europe: Country Analysis
    • 7.3.1. Germany Contract Cleaning Services Market Outlook
      • 7.3.1.1. Market Size & Forecast
        • 7.3.1.1.1. By Value
      • 7.3.1.2. Market Share & Forecast
        • 7.3.1.2.1. By Service Type
        • 7.3.1.2.2. By End User
    • 7.3.2. France Contract Cleaning Services Market Outlook
      • 7.3.2.1. Market Size & Forecast
        • 7.3.2.1.1. By Value
      • 7.3.2.2. Market Share & Forecast
        • 7.3.2.2.1. By Service Type
        • 7.3.2.2.2. By End User
    • 7.3.3. United Kingdom Contract Cleaning Services Market Outlook
      • 7.3.3.1. Market Size & Forecast
        • 7.3.3.1.1. By Value
      • 7.3.3.2. Market Share & Forecast
        • 7.3.3.2.1. By Service Type
        • 7.3.3.2.2. By End User
    • 7.3.4. Italy Contract Cleaning Services Market Outlook
      • 7.3.4.1. Market Size & Forecast
        • 7.3.4.1.1. By Value
      • 7.3.4.2. Market Share & Forecast
        • 7.3.4.2.1. By Service Type
        • 7.3.4.2.2. By End User
    • 7.3.5. Spain Contract Cleaning Services Market Outlook
      • 7.3.5.1. Market Size & Forecast
        • 7.3.5.1.1. By Value
      • 7.3.5.2. Market Share & Forecast
        • 7.3.5.2.1. By Service Type
        • 7.3.5.2.2. By End User

8. Asia Pacific Contract Cleaning Services Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Service Type
    • 8.2.2. By End User
    • 8.2.3. By Country
  • 8.3. Asia Pacific: Country Analysis
    • 8.3.1. China Contract Cleaning Services Market Outlook
      • 8.3.1.1. Market Size & Forecast
        • 8.3.1.1.1. By Value
      • 8.3.1.2. Market Share & Forecast
        • 8.3.1.2.1. By Service Type
        • 8.3.1.2.2. By End User
    • 8.3.2. India Contract Cleaning Services Market Outlook
      • 8.3.2.1. Market Size & Forecast
        • 8.3.2.1.1. By Value
      • 8.3.2.2. Market Share & Forecast
        • 8.3.2.2.1. By Service Type
        • 8.3.2.2.2. By End User
    • 8.3.3. Japan Contract Cleaning Services Market Outlook
      • 8.3.3.1. Market Size & Forecast
        • 8.3.3.1.1. By Value
      • 8.3.3.2. Market Share & Forecast
        • 8.3.3.2.1. By Service Type
        • 8.3.3.2.2. By End User
    • 8.3.4. South Korea Contract Cleaning Services Market Outlook
      • 8.3.4.1. Market Size & Forecast
        • 8.3.4.1.1. By Value
      • 8.3.4.2. Market Share & Forecast
        • 8.3.4.2.1. By Service Type
        • 8.3.4.2.2. By End User
    • 8.3.5. Australia Contract Cleaning Services Market Outlook
      • 8.3.5.1. Market Size & Forecast
        • 8.3.5.1.1. By Value
      • 8.3.5.2. Market Share & Forecast
        • 8.3.5.2.1. By Service Type
        • 8.3.5.2.2. By End User

9. Middle East & Africa Contract Cleaning Services Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Service Type
    • 9.2.2. By End User
    • 9.2.3. By Country
  • 9.3. Middle East & Africa: Country Analysis
    • 9.3.1. Saudi Arabia Contract Cleaning Services Market Outlook
      • 9.3.1.1. Market Size & Forecast
        • 9.3.1.1.1. By Value
      • 9.3.1.2. Market Share & Forecast
        • 9.3.1.2.1. By Service Type
        • 9.3.1.2.2. By End User
    • 9.3.2. UAE Contract Cleaning Services Market Outlook
      • 9.3.2.1. Market Size & Forecast
        • 9.3.2.1.1. By Value
      • 9.3.2.2. Market Share & Forecast
        • 9.3.2.2.1. By Service Type
        • 9.3.2.2.2. By End User
    • 9.3.3. South Africa Contract Cleaning Services Market Outlook
      • 9.3.3.1. Market Size & Forecast
        • 9.3.3.1.1. By Value
      • 9.3.3.2. Market Share & Forecast
        • 9.3.3.2.1. By Service Type
        • 9.3.3.2.2. By End User

10. South America Contract Cleaning Services Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Service Type
    • 10.2.2. By End User
    • 10.2.3. By Country
  • 10.3. South America: Country Analysis
    • 10.3.1. Brazil Contract Cleaning Services Market Outlook
      • 10.3.1.1. Market Size & Forecast
        • 10.3.1.1.1. By Value
      • 10.3.1.2. Market Share & Forecast
        • 10.3.1.2.1. By Service Type
        • 10.3.1.2.2. By End User
    • 10.3.2. Colombia Contract Cleaning Services Market Outlook
      • 10.3.2.1. Market Size & Forecast
        • 10.3.2.1.1. By Value
      • 10.3.2.2. Market Share & Forecast
        • 10.3.2.2.1. By Service Type
        • 10.3.2.2.2. By End User
    • 10.3.3. Argentina Contract Cleaning Services Market Outlook
      • 10.3.3.1. Market Size & Forecast
        • 10.3.3.1.1. By Value
      • 10.3.3.2. Market Share & Forecast
        • 10.3.3.2.1. By Service Type
        • 10.3.3.2.2. By End User

11. Market Dynamics

  • 11.1. Drivers
  • 11.2. Challenges

12. Market Trends & Developments

  • 12.1. Merger & Acquisition (If Any)
  • 12.2. Product Launches (If Any)
  • 12.3. Recent Developments

13. Global Contract Cleaning Services Market: SWOT Analysis

14. Porter's Five Forces Analysis

  • 14.1. Competition in the Industry
  • 14.2. Potential of New Entrants
  • 14.3. Power of Suppliers
  • 14.4. Power of Customers
  • 14.5. Threat of Substitute Products

15. Competitive Landscape

  • 15.1. ABM Industries Incorporated
    • 15.1.1. Business Overview
    • 15.1.2. Products & Services
    • 15.1.3. Recent Developments
    • 15.1.4. Key Personnel
    • 15.1.5. SWOT Analysis
  • 15.2. Jani-King International, Inc.
  • 15.3. Anago Cleaning Systems, Inc
  • 15.4. Vanguard Cleaning Systems, Inc.
  • 15.5. Pritchard Industries, Inc.
  • 15.6. Duraclean Corporation
  • 15.7. ServiceMaster OpCo Holdings LLC
  • 15.8. OCS Group Holdings Ltd
  • 15.9. Cintas Corporation
  • 15.10. HCS Group GmbH

16. Strategic Recommendations

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