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託管PBX市场：现况分析与预测（2023-2030）
市场调查报告书
商品编码
1380552

託管PBX市场：现况分析与预测（2023-2030）

Hosted PBX Market: Current Analysis and Forecast (2023-2030)
出版日期: | 出版商: UnivDatos Market Insights Pvt Ltd | 英文 146 Pages | 商品交期: 最快1-2个工作天内

价格
简介目录

2022 年託管 PBX 市场规模为 70 亿美元，由于对基于云端的服务的需求不断增加，预计在预测期内（2023-2030 年）将以 13.3% 左右的速度稳定增长。託管 PBX 还提供无与伦比的可扩展性和灵活性，使其成为各种规模企业的有吸引力的选择。无论您有 5 名还是 500 名员工，託管 PBX 都可以根据您的业务需求变化轻鬆扩展或缩小。这意味着企业可以根据需要快速添加新用户、位置和功能，而无需投资昂贵的硬体或软体。此外，託管 PBX 还提供各种针对特定业务需求量身定制的功能，例如转接、通话录音和自动助理。这种灵活性使企业能够客製化通讯解决方案以满足其独特的需求，从而推动託管 PBX 市场的成长。根据美国总务管理局 (GSA) 的报告，到 2020 年，75% 的联邦机构采用了託管 PBX 系统，高于 2015 年的 58%。

根据组件，市场分为解决方案和服务。服务领域进一步分为网路服务、安全服务、託管服务等。其中，网路服务产业是市场的领导者，因为它在为企业提供高度可靠和安全的通讯基础设施方面发挥着重要作用。託管 PBX 为企业提供可扩展、灵活且经济高效的高品质网路服务。此外，网路服务还提供转接、通话录音和自动应答等高级功能，以提高工作效率和客户体验。此外，网路服务通常被认为是公司 IT 基础设施的基本组成部分，这使得它们对于业务运营至关重要。因此，对网路服务的需求正在推动託管 PBX 市场的成长。

根据应用，市场分为 BFSI、医疗、政府、零售、製造等。其中，医疗领域预计将占据较大份额。医疗保健提供者需要可靠且安全的通讯系统来为患者提供最佳的照护。託管 PBX 解决方案提供呼叫转接、呼叫录音和自动助理等高级功能，以增强患者护理并简化临床工作流程。此外，医疗保健产业受到严格的法规约束，託管 PBX 解决方案可以帮助组织维持对这些法规的遵守。因此，医疗产业预计将继续主导託管 PBX 市场。

为了更了解託管 PBX 的市场采用情况，我们将市场分为北美（美国、加拿大和北美其他地区）、欧洲（德国、英国、法国、西班牙、义大利和欧洲其他地区）和亚洲太平洋地区（中国、日本）、印度、亚太地区其他地区）以及中东和非洲其他地区。由于对基于云端的服务、成本节约、可扩展性和高级功能的需求不断增长，北美託管 PBX 市场正在经历强劲成长。例如，在美国，联邦通讯委员会 (FCC) 报告託管 PBX 的采用率正在迅速增加，超过 60% 的企业使用某种形式的 VoIP（网际网路协定语音）技术。此外，美国联邦通讯委员会指出，小型企业在很大程度上推动了这一成长，因为他们寻求经济高效且灵活的通讯解决方案。总体而言，政府数据显示託管 PBX 在北美地区越来越受欢迎，并且预计将继续成长。根据美国政府问责办公室（GAO）的报告，2020 财政年度联邦政府在通讯服务上的支出约为 23 亿美元。其中，6.54亿美元用于託管语音服务，年增25%。

目录

第一章 市场介绍

  • 市场定义
  • 主要目标
  • 利益相关者
  • 限制

第二章 研究方法或前提 S

  • 调查过程
  • 调查方法
  • 受访者简介

第三章市场总结

第 4 章执行摘要

第五章 COVID-19 对託管 PBX 市场的影响

第 6 章 2020-2030 年託管 PBX 市场收入

第 7 章按组件划分的市场洞察

  • 解决方案
  • 服务
    • 网络服务
    • 安全服务
    • 託管服务
    • 其他

第 8 章按应用划分的市场洞察

  • BFSI
  • 医疗保健
  • 政府
  • 零售
  • 製造业
  • 其他

第 9 章按地区划分的市场洞察

  • 北美
    • 美国
    • 加拿大
    • 北美其他地区
  • 欧洲
    • 德国
    • 英国
    • 法国
    • 意大利
    • 西班牙
    • 欧洲其他地区
  • 亚太地区
    • 中国
    • 日本
    • 印度
    • 亚太其他地区
  • 世界其他地区 中东/非洲

第 10 章 託管 PBX 市场动态

  • 市场驱动力
  • 市场挑战
  • 影响分析

第十一章託管 PBX 市场机会

第十二章託管 PBX 市场趋势

第十三章需求面与供给面分析

  • 需求面分析
  • 供给侧分析

第十四章价值链分析

第15章价格分析

第十六章战略洞察

第17章 竞争场景

  • 竞争格局
    • 波特五力分析

第十八章 公司简介

  • RingCentral, Inc.
  • Nextiva
  • AT&T
  • BT Group
  • 8x8, Inc.
  • DIALPAD, INC.
  • NovoLink Communications, Inc.
  • TPx Communications
  • InterGlobe Communications
  • Mitel Networks Corp.

第19章 免责声明

简介目录
Product Code: UMTI212444

Hosted PBX, also known as Cloud PBX, refers to a telephone system that is hosted in the cloud rather than on-premises. This means that the hardware and software for the phone system are provided and managed by a third-party provider, rather than being installed and maintained on-site. The Hosted PBX market has been growing rapidly in recent years due to the increasing demand for cost-effective communication solutions.

The Hosted PBX Market was valued at 7.0 billion in 2022 and is expected to grow at a steady rate of around 13.3% in the forecasted period (2023-2030) owing to the Increasing demand for cloud-based services. Also, Hosted PBX offers unparalleled scalability and flexibility, making it an attractive option for businesses of all sizes. Whether a company has 5 or 500 employees, Hosted PBX easily scales up or down to meet changing business needs. This means that businesses can quickly add new users, locations, or features as needed, without having to invest in expensive hardware or software. Additionally, Hosted PBX provides a range of features that can be tailored to meet specific business requirements, such as call forwarding, call recording, and automated attendants. This flexibility allows businesses to customize their communication solution to fit their unique needs, which is driving the growth of the Hosted PBX market. According to the General Services Administration (GSA) report, in 2020, 75% of federal agencies had adopted hosted PBX systems, up from 58% in 2015.

Based on components, the market is bifurcated into solutions, and services. The services segment is further segmented into network service, security service, managed service, and others. Among these, the network service segment is leading the market due to its critical role in providing a reliable and secure communication infrastructure for businesses. With Hosted PBX, companies enjoy a high-quality network service that is scalable, flexible, and cost-effective. Moreover, network services offer advanced features such as call forwarding, call recording, and automated attendants, which enhance productivity and customer experience. Additionally, network services are often seen as a fundamental component of a company's IT infrastructure, making them an essential aspect of their operations. As a result, the demand for network services is driving the growth of the Hosted PBX market.

Based on applications, the market is categorized into BFSI, healthcare, government, retail, manufacturing, and others. Among these, the healthcare segment is anticipated to hold a considerable share of the market. Healthcare providers require reliable and secure communication systems to ensure the best possible care for their patients. Hosted PBX solutions offer advanced features such as call forwarding, call recording, and automated attendants, which enhance patient care and streamline clinical workflows. Furthermore, the healthcare industry is subject to strict regulations, and Hosted PBX solutions can help organizations maintain compliance with these regulations. As a result, the healthcare segment is expected to continue dominating the Hosted PBX market in the coming years.

For a better understanding of the market adoption of Hosted PBX, the market is analyzed based on its worldwide presence in countries such as North America (U.S., Canada, and the Rest of North America), Europe (Germany, U.K., France, Spain, Italy, Rest of Europe), Asia-Pacific (China, Japan, India, Rest of Asia-Pacific), Rest of World. The Hosted PBX market in North America has been experiencing robust growth, driven by increasing demand for cloud-based services, cost savings, scalability, and advanced features. For instance, in the United States, the Federal Communications Commission (FCC) reports that Hosted PBX adoption has been growing rapidly, with over 60% of businesses using some form of Voice over Internet Protocol (VoIP) technology. Additionally, the FCC notes that small and medium-sized businesses are driving much of this growth, as they seek out cost-effective and flexible communication solutions. Overall, government data suggests that Hosted PBX is becoming increasingly popular in the North American region and is expected to continue growing in the coming years. According to a report by the United States Government Accountability Office (GAO), the federal government spent approximately $2.3 billion on telecommunications services in fiscal year 2020. Of this amount, $654 million was spent on hosted voice services, representing a 25% increase from the previous year.

Some of the major players operating in the market include: RingCentral, Inc.; Nextiva; AT&T; BT Group; 8x8, Inc.; DIALPAD, INC.; NovoLink Communications, Inc.; TPx Communications; InterGlobe Communications; Mitel Networks Corp.

TABLE OF CONTENTS

1 MARKET INTRODUCTION

  • 1.1. Market Definitions
  • 1.2. Main Objective
  • 1.3. Stakeholders
  • 1.4. Limitation

2 RESEARCH METHODOLOGY OR ASSUMPTIONS

  • 2.1. Research Process of the Hosted PBX Market
  • 2.2. Research Methodology of the Hosted PBX Market
  • 2.3. Respondent Profile

3 MARKET SYNOPSIS

4 EXECUTIVE SUMMARY

5 IMPACT OF COVID-19 ON THE HOSTED PBX MARKET

6 HOSTED PBX MARKET REVENUE (USD BN), 2020-2030F

7 MARKET INSIGHTS BY COMPONENT

  • 7.1. Solutions
  • 7.2. Services
    • 7.2.1. Network Service
    • 7.2.2. Security Service
    • 7.2.3. Managed Service
    • 7.2.4. Others

8 MARKET INSIGHTS BY APPLICATIONS

  • 8.1. BFSI
  • 8.2. Healthcare
  • 8.3. Government
  • 8.4. Retail
  • 8.5. Manufacturing
  • 8.6. Others

9 MARKET INSIGHTS BY REGION

  • 9.1. North America
    • 9.1.1. U.S.
    • 9.1.2. Canada
    • 9.1.3. Rest of North America
  • 9.2. Europe
    • 9.2.1. Germany
    • 9.2.2. U.K.
    • 9.2.3. France
    • 9.2.4. Italy
    • 9.2.5. Spain
    • 9.2.6. Rest of Europe
  • 9.3. Asia-Pacific
    • 9.3.1. China
    • 9.3.2. Japan
    • 9.3.3. India
    • 9.3.4. Rest of Asia-Pacific
  • 9.4. Rest of the World

10 HOSTED PBX MARKET DYNAMICS

  • 10.1. Market Drivers
  • 10.2. Market Challenges
  • 10.3. Impact Analysis

11 HOSTED PBX MARKET OPPORTUNITIES

12 HOSTED PBX MARKET TRENDS

13 DEMAND AND SUPPLY-SIDE ANALYSIS

  • 13.1. Demand Side Analysis
  • 13.2. Supply Side Analysis

14 VALUE CHAIN ANALYSIS

15 PRICING ANALYSIS

16 STRATEGIC INSIGHTS

17 COMPETITIVE SCENARIO

  • 17.1. Competitive Landscape
    • 17.1.1. Porters Fiver Forces Analysis

18 COMPANY PROFILED

  • 18.1. RingCentral, Inc.
  • 18.2. Nextiva
  • 18.3. AT&T
  • 18.4. BT Group
  • 18.5. 8x8, Inc.
  • 18.6. DIALPAD, INC.
  • 18.7. NovoLink Communications, Inc.
  • 18.8. TPx Communications
  • 18.9. InterGlobe Communications
  • 18.10. Mitel Networks Corp.

19 DISCLAIMER