医疗保健虚拟助手的全球市场规模:互动模式别，各用途，各终端用户，各地区，范围及预测

医疗保健虚拟助理市场规模及预测

2023 年医疗保健虚拟助理市场规模为 6.7793 亿美元，2024-2030 年预测期间复合年增长率为 33.77%，预计到 2030 年将达到 92.9563 亿美元。

医疗保健虚拟助理的全球市场驱动因素

医疗保健虚拟助理市场的市场驱动因素可能受到多种因素的影响。

远距医疗服务的需求不断增加

由于对远距医疗服务的需求不断增长，特别是在虚拟助理热潮之后，虚拟助理在医疗保健行业的使用正在加速。虚拟助理允许患者获取医疗资讯、安排预约、接收处方提醒，甚至远距咨询医疗专业人员，从而改善医疗保健服务。

简化医疗保健营运的需求日益增加：

医疗保健公司越来越多地转向虚拟助理，以降低成本、提高营运效率并简化管理任务。虚拟助理使医疗保健专业人员能够透过自动化日常管理任务（例如预约安排、患者登记、帐单查询和类似任务）更加专注于患者护理和临床职责。

人工智慧（AI）和自然语言处理（NLP）领域的技术发展：

随着人工智慧和 NLP 技术的进步，医疗保健虚拟助理可以理解并回应自然语言查询、解释医学术语，并向患者和医疗保健专业人员提供准确且相关的资讯。随着人工智慧和自然语言处理技术的进步，虚拟助理在提供医疗支援服务方面变得更加智慧、更加个人化、更有效率。

更重视病患参与度与满意度：

医疗机构将病人参与度和满意度作为评估护理品质的关键指标。透过主动健康监测、个人化关注和专门製作的健康教育材料，虚拟助理对于维持患者参与度至关重要。虚拟助理可以为患者提供所需的工具，让他们更积极参与医疗保健，从而帮助提高患者满意度并取得更好的结果。

远距医疗和远端监控解决方案正变得越来越流行。远距医疗和远端监控解决方案的快速发展增加了将虚拟助理整合到这些平台中的需求。虚拟助理不仅可以促进虚拟咨询，还可以收集患者健康数据，提醒患者何时服药，并在远距医疗就诊期间为患者和医护人员提供即时帮助。随着远距医疗变得越来越普遍，虚拟助理预计将成为提供高品质虚拟护理体验的关键。

医疗保健组织部署经济高效、可扩展的解决方案，可满足日益增长的医疗保健服务需求，同时最大限度地提高资源利用率并减少与管理费用相关的费用。虚拟助理透过自动化重复步骤、提高工作流程效率并减少医疗保健专业人员的工作量，为传统医疗保健提供方法提供了可扩展且经济实惠的替代方案。

监管支援和合规要求：

医疗保健当局和监管机构开始评估虚拟助理在改善医疗保健不平等、增加获得护理的机会和改善患者护理方面的潜在好处。虚拟助理的监管支援和合规性要求推动了采用符合行业最佳实践和监管要求的标准化虚拟助理解决方案。这些要求包括资料隐私和安全标准、互通性指南、道德考量等等。

全球虚拟助理市场的限制因素

有几个因素可能会成为医疗保健虚拟助理市场的限製或挑战。其中包括：

医疗保健虚拟助理处理敏感的患者数据，例如病史、治疗计划和个人资讯。这引发了隐私和安全问题。维护资料安全和隐私对于获得患者和医疗保健专业人员的信任至关重要。虚拟助理的采用可能会因资料外洩、未经授权的存取以及遵守 HIPAA（健康保险流通和责任法案）和其他医疗保健标准的担忧而受到阻碍。

整合困难：

医疗机构通常使用各种医疗设备、电子健康记录 (EHR) 平台和遗留系统。与其他系统和工作流程相比，整合虚拟助理系统可能既困难又耗时。相容性问题、互通性要求和客製化需求可能会阻碍采用和无缝整合。

虚拟助理的准确性与可靠性：

在医疗保健产业，虚拟助理必须准确理解使用者的询问，以适当的资讯回应，并支持临床决策。实现高精度和可靠性需要先进的自然语言处理 (NLP)、机器学习技术和特定领域的专业知识。方言差异、语言困难和不清楚的医学术语等困难可能会损害虚拟助理的表现并削弱使用者的信任。

缺乏标准化和监管：

在虚拟助理技术的开发、应用和使用方面，医疗保健产业没有既定的政策和程序。缺乏监管框架可能会在医疗保健专业人员中造成模糊性并减少采用。实施行业规范、最佳方法和监管监督可以提高医疗保健虚拟助理系统的可靠性、相容性和品质控制。

道德/法律问题：

病人保密、知情同意、责任和问责是虚拟助理带来的一些道德和法律问题。在虚拟助理互动中维持患者信任并维护专业标准需要确保透明度、公平性和道德行为。医疗保健利益相关者、立法者和 IT 开发人员必须共同努力解决道德和法律问题。

使用者接受与采用：

由于担心工作变动、人际关係减弱和技术不熟悉，医疗保健专业人员和患者可能会抵制引入虚拟助理技术。您可以透过提供培训和帮助以及传播有关虚拟助理的优点、功能和局限性的知识来克服用户的抵制并提高采用率。

成本与投资报酬率 (ROI)：

引进和维护医疗保健虚拟助理系统需要软体开发、部署、培训和持续维护的初始成本。如果没有明确展示虚拟助理技术的价值和投资回报，医疗保健公司可能不愿意投资。为了确保采用和投资，虚拟助理必须具有成本效益、提高效率并改善患者治疗效果。

目录

第1章 简介

• 市场定义
• 市场区隔
• 调查手法

第2章 摘要整理

• 主要调查结果
• 市场概要
• 市场亮点

第3章 市场概要

• 市场规模与成长的可能性
• 市场趋势
• 推动市场要素
• 阻碍市场要素
• 市场机会
• 波特的五力分析

第4章 医疗保健虚拟助手市场:互动模式别

• 基于文本的对话
• 语音为基础的互动
• 多模态互动

第5章 医疗保健虚拟助手市场:各用途

• 预约调度
• 投药管理
• 病患监测
• 医疗资讯搜寻

第6章 医疗保健虚拟助手市场:各终端用户

• 医院及诊疗所
• 医疗保健供应商
• 患者

第7章 各地区分析

• 北美
• 美国
• 加拿大
• 墨西哥
• 欧洲
• 英国
• 德国
• 法国
• 义大利
• 亚太地区
• 中国
• 日本
• 印度
• 澳洲
• 南美
• 巴西
• 阿根廷
• 智利
• 中东·非洲
• 南非
• 沙乌地阿拉伯
• 阿拉伯联合大公国

第8章 市场动态

• 推动市场要素
• 阻碍市场要素
• 市场机会
• COVID-19对市场的影响

第9章 竞争情形

• 主要企业
• 市场占有率分析

第10章 企业简介

• Nuance Communications Inc.(US)
• Microsoft(US)
• Amazon(US)
• Infermedica(Poland)
• Sensly(US)
• Babylon Healthcare Services Ltd(UK)
• eGain Corporation(US)
• Kognito Solutions LLC(US)
• Verint Systems Inc.(US)
• HealthTap Inc.(US)

第11章 市场展望和机会

• 新兴技术
• 今后的市场趋势
• 投资机会

第12章 附录

• 简称清单
• 出处和参考文献

Healthcare Virtual Assistants Market Size And Forecast

Healthcare Virtual Assistants Market size was valued at USD 677.93 Million in 2023 and is projected to reach USD 9295.63 Million by 2030, growing at a CAGR of 33.77% during the forecast period 2024-2030.

Global Healthcare Virtual Assistants Market Drivers

The market drivers for the Healthcare Virtual Assistants Market can be influenced by various factors. These may include: Growing Need for Remote Healthcare Services: The use of virtual assistants in the healthcare industry has been expedited by the growing need for remote healthcare services, particularly in the wake of the COVID-19 epidemic. Virtual assistants improve the ease and accessibility of healthcare services by allowing patients to obtain medical information, make appointments, get prescription reminders, and even consult with medical professionals from a distance.

Increasing Need for Streamlined Healthcare Operations:

To cut expenses, increase operational efficiency, and simplify administrative work, healthcare companies are increasingly using virtual assistants. Healthcare practitioners can concentrate more on patient care and clinical responsibilities by using virtual assistants to automate regular administrative tasks including appointment scheduling, patient registration, billing queries, and other similar tasks.

Technological developments in the fields of artificial intelligence (AI) and natural language processing (NLP):

Healthcare virtual assistants can now comprehend and respond to natural language queries, interpret medical terminology, and give patients and healthcare professionals accurate and pertinent information thanks to advances in AI and NLP technologies. Virtual assistants are become smarter, more individualized, and more efficient at providing healthcare support services as AI and NLP technologies advance.

A Growing Emphasis on Patient Engagement and Satisfaction:

As important indicators for assessing the caliber of treatment, patient engagement and satisfaction are being given top priority by healthcare institutions. Through proactive health monitoring, individualized interactions, and specially created health education materials, virtual assistants are essential in keeping patients interested. Virtual assistants help patients feel more satisfied and achieve better results by giving them the tools they need to take a more active part in managing their health.

Telemedicine and remote monitoring solutions are becoming more and more popular. The need for virtual assistants as essential parts of these platforms has increased due to the quick development of telemedicine and remote monitoring solutions. In addition to facilitating virtual consultations, virtual assistants can gather patient health data, remind patients when to take their medications, and help patients and healthcare practitioners in real time during distant encounters. Virtual assistants are anticipated to be essential in providing high-quality virtual care experiences as telemedicine gains traction.

Healthcare organizations are facing pressure to implement cost-effective and scalable solutions that can meet the increasing demand for healthcare services while maximizing resource utilization and cutting expenses associated with overhead. Because virtual assistants automate repetitive procedures, increase workflow efficiency, and lighten the workload for healthcare professionals, they provide a scalable and affordable alternative to traditional healthcare delivery methods.

Regulatory Support and Compliance Requirements:

Healthcare authorities and regulatory agencies are coming to appreciate the potential advantages of virtual assistants in terms of lowering healthcare inequities, boosting accessibility to healthcare, and improving patient care. The adoption of standardized virtual assistant solutions that adhere to industry best practices and regulatory requirements is being driven by the need for regulatory support and compliance requirements for virtual assistants. These requirements include data privacy and security standards, interoperability guidelines, and ethical considerations.

Global Healthcare Virtual Assistants Market Restraints

Several factors can act as restraints or challenges for the Healthcare Virtual Assistants Market. These may include:

Healthcare virtual assistants handle sensitive patient data, such as medical histories, treatment plans, and personal information. This raises privacy and security concerns. Gaining the trust of patients and healthcare professionals depends critically on maintaining data security and privacy. Virtual assistant adoption may be hampered by worries about data breaches, unauthorized access, and compliance with HIPAA (Health Insurance Portability and Accountability Act) and other healthcare standards.

Integration Difficulties:

Medical institutions frequently employ a range of medical equipment, electronic health record (EHR) platforms, and older systems. Virtual assistant system integration might be difficult and time-consuming when compared to other systems and workflows. Adoption and seamless integration may be hampered by compatibility problems, interoperability requirements, and the requirement for customization.

Accuracy and Reliability of Virtual Assistants:

In the healthcare industry, virtual assistants need to be able to comprehend user inquiries with accuracy, answer with pertinent information, and support clinical decision-making. Advanced natural language processing (NLP), machine learning methods, and domain-specific expertise are needed to achieve high accuracy and reliability. Difficulties like dialect differences, language difficulties, and unclear medical terminology might impair virtual assistant performance and damage user confidence.

Absence of Standardization and Regulation:

When it comes to the creation, application, and usage of virtual assistant technologies, the healthcare sector lacks established policies and procedures. Lack of regulatory frameworks could cause ambiguity among healthcare professionals and prevent adoption from spreading further. The implementation of industry norms, optimal methodologies, and regulatory supervision can foster confidence, compatibility, and quality control in healthcare virtual assistant systems.

Ethical and Legal Issues:

Patient confidentiality, informed consent, liability, and accountability are some of the ethical and legal issues that healthcare virtual assistants bring up. Maintaining patient trust and upholding professional standards in virtual assistant exchanges requires ensuring transparency, fairness, and ethical behavior. Stakeholders in healthcare, legislators, and IT developers must work together to address ethical and legal issues.

User Acceptance and Adoption:

Due to worries about job displacement, a loss of human interaction, and technological unfamiliarity, healthcare personnel and patients may show resistance to adopting virtual assistant technologies. Adoption can be aided by overcoming user resistance and promoting knowledge of the advantages, capabilities, and limitations of virtual assistants, in addition to offering training and assistance.

Cost and Return on Investment (ROI):

Software development, deployment, training, and continuous maintenance incur up-front expenses while implementing and sustaining virtual assistant systems for healthcare. If the value and return on investment of virtual assistant technologies are not clearly demonstrated, healthcare companies can be reluctant to invest in them. Securing uptake and investment requires proving the virtual assistants' cost-effectiveness, efficiency gains, and improved patient outcomes.

Global Healthcare Virtual Assistants Market Segmentation Analysis

The Global Healthcare Virtual Assistants Market is Segmented on the basis of Mode of Interaction, Application, End User, And Geography.

Healthcare Virtual Assistants Market, By Mode of Interaction

• Text-based Interaction:
• Virtual assistants communicate with users through written messages or text-based interfaces.
• Voice-based Interaction:
• Virtual assistants interact with users through spoken language, allowing for hands-free communication.
• Multimodal Interaction:
• Virtual assistants that support both text-based and voice-based interactions, providing users with flexibility in communication methods.

Healthcare Virtual Assistants Market, By Application

• Appointment Scheduling:
• Virtual assistants help patients schedule appointments with healthcare providers, check availability, and manage calendars.
• Medication Management:
• Assistants remind patients to take medications, provide dosage instructions, and offer medication refill services.
• Patient Monitoring:
• Virtual assistants monitor patient health data, provide health-related insights, and alert healthcare providers in case of anomalies.
• Medical Information Retrieval:
• Assistants retrieve medical information, answer health-related queries, and provide educational resources to users.

Healthcare Virtual Assistants Market, By End User

• Hospitals and Clinics:
• Virtual assistants deployed within healthcare facilities to streamline administrative tasks, improve patient experience, and enhance operational efficiency.
• Healthcare Providers:
• Virtual assistants used by healthcare professionals to access patient information, schedule appointments, and facilitate communication with patients.
• Patients:
• Virtual assistants accessed by patients for appointment booking, medication management, health monitoring, and obtaining medical information.

Healthcare Virtual Assistants Market, By Geography

• North America:
• Market conditions and demand in the United States, Canada, and Mexico.
• Europe:
• Analysis of the HEALTHCARE VIRTUAL ASSISTANTS MARKET in European countries.
• Asia-Pacific:
• Focusing on countries like China, India, Japan, South Korea, and others.
• Middle East and Africa:
• Examining market dynamics in the Middle East and African regions.
• Latin America:
• Covering market trends and developments in countries across Latin America.

Key Players

• The major players in the Healthcare Virtual Assistants Market are:
• Nuance Communications Inc. (US)
• Microsoft (US)
• Amazon (US)
• Infermedica (Poland)
• Sensly (US)
• Babylon Healthcare Services Ltd (UK)
• eGain Corporation (US)
• Kognito Solutions LLC (US)
• Verint Systems Inc. (US)
• HealthTap Inc. (US)

TABLE OF CONTENTS

1. Introduction

• Market Definition
• Market Segmentation
• Research Methodology

2. Executive Summary

• Key Findings
• Market Overview
• Market Highlights

3. Market Overview

• Market Size and Growth Potential
• Market Trends
• Market Drivers
• Market Restraints
• Market Opportunities
• Porter's Five Forces Analysis

4. Healthcare Virtual Assistants Market, By Mode of Interaction

• Text-based Interaction
• Voice-based Interaction
• Multimodal Interaction

5. Healthcare Virtual Assistants Market, By Application

• Appointment Scheduling
• Medication Management
• Patient Monitoring
• Medical Information Retrieval

6. Healthcare Virtual Assistants Market, By End User

• Hospitals and Clinics
• Healthcare Providers
• Patients

7. Regional Analysis

• North America
• United States
• Canada
• Mexico
• Europe
• United Kingdom
• Germany
• France
• Italy
• Asia-Pacific
• China
• Japan
• India
• Australia
• Latin America
• Brazil
• Argentina
• Chile
• Middle East and Africa
• South Africa
• Saudi Arabia
• UAE

8. Market Dynamics

• Market Drivers
• Market Restraints
• Market Opportunities
• Impact of COVID-19 on the Market

9. Competitive Landscape

• Key Players
• Market Share Analysis

10. Company Profiles

• Nuance Communications Inc. (US)
• Microsoft (US)
• Amazon (US)
• Infermedica (Poland)
• Sensly (US)
• Babylon Healthcare Services Ltd (UK)
• eGain Corporation (US)
• Kognito Solutions LLC (US)
• Verint Systems Inc. (US)
• HealthTap Inc. (US)

11. Market Outlook and Opportunities

• Emerging Technologies
• Future Market Trends
• Investment Opportunities

12. Appendix

• List of Abbreviations
• Sources and References