全球案例管理市场规模：按组件、按交付方式、按最终用户、按应用、按行业、按地区、范围和预测

个案管理市场规模与预测

2024 年，个案管理市场规模为 75.3167 亿美元，预计到 2031 年将达到 163.8115 亿美元，预计 2024-2031 年复合年增长率为 10.2%。医疗保健行业由于其行业增长和采用案例管理原则来及时简化患者投诉、询问或问题，从而显着推动了案例管理的需求，从而推动了整个市场的发展。全球病例管理市场研究报告提供了整个预测期内收入方面的市场发展前景。全球案例管理市场报告提供了对市场的整体评估。该报告包括对各个细分市场以及在市场中发挥重要作用的趋势和因素的分析。

个案管理的全球市场定义

案例管理（也称为高阶案例管理、动态案例管理和自适应案例管理）是对与案例相关的所有相关数据、机会和工作的管理，以案例本身为核心、工作流程、组织与合作伙伴关係、分析、程序、活动/内容历史和其他资讯相关的案例的各个方面。案例管理是指必须管理和优化案例（通常与个人相关）的各个领域。个案管理始终是团队的努力。

专注于流程数位化和最佳化、从不同来源和案例处理的多个阶段获取的资讯、跨不同可能实例执行的操作以及知识工作者的关键作用这是一种开发方法，重点关注个案管理的确切意义因个案所在的领域而异，例如资讯管理、医疗保健、法律服务或保险。企业经常面临越来越多的计划外、临时和动态事件，这些事件被归类为案例，例如客户升级、流程排除、诈欺、错误存款以及拒绝清晰的健康保险索赔。

这些是非结构化案例，业务流程管理 (BPM) 通常无法且受限于处理这些案例。从长远来看，组织内出现此类事件可能会影响生产力、限制获利能力，并导致长期的法律责任。因此，世界各地的组织正在实施案例管理解决方案并设计半结构化的动态流程来处理与案例相关的信息、通信和文檔，同时遵守监管标准。

全球个案管理市场概述

近年来，由于技术创新的增加以及与医疗设施整体扩张相关的公共和私人投资的增加，医疗领域不断扩大。这些趋势，加上患者群体的老化、慢性病的增加以及抗药性细菌的增加，给全球医疗保健系统带来了沉重的负担。医疗保健需要很多东西，从预约、检查、治疗到保险索赔以及与这些阶段相关的问题，包括日程安排、文书工作、计费以及其他计划内和计划外的活动。

医疗保健提供者正在利用技术来简化这些流程并提高其效率。例如，註册和管理患者资讯、处理处方、追踪诊断以及在整个患者生命週期中观察流程，以便与临床环境中的患者建立联繫。随着人工智慧和自动化在该领域的采用，对自动化案例管理工具的需求预计将进一步增加。个案管理传统上围绕着以客户为导向的问题解决。银行业案件管理的实施变得更加顺畅和快速。事件管理、调查管理、诈欺侦测和反洗钱等个案管理功能正在帮助银行业改善工作流程，同时最大限度地减少诈欺和其他损失。银行现在在更复杂的决策程序中使用个案管理技术。

个案管理市场的成长在很大程度上受到旅游、政府、教育、媒体和娱乐、能源和公用事业等各行业组织对个案管理解决方案认知度较低的限制。儘管这个概念并不新鲜，但案件管理的自动化和数位化近年来不断扩大，并已成为一个利基市场。组织在采用产品自动化数位解决方案方面进展缓慢。这阻碍了高级市场的采用。虽然北美和欧洲是案例管理工具广泛使用的强势地区，但亚太地区的产业成长速度也更快，为市场成长提供了更大的机会。印度、中国、泰国和韩国等亚太地区经济体在IT、製造业、BFSI、教育、电信和零售等领域的成长速度较快。

市场吸引力

透过提供市场吸引力的形象，提供有关领先全球案例管理市场的地区的资讯。我们涵盖了推动特定地区产业成长的主要影响因素。

波特的五力

波特的五力是一个用来瞭解每个产业的竞争对手行为和策略定位的框架。波特五力模型可用于评估全球竞争格局、衡量特定产业的吸引力以及评估投资潜力。

目录

第 1 章全球个案管理市场：简介

• 市场概览
• 调查范围
• 先决条件

第 2 章执行摘要

第三章验证市场研究研究方法

• 资料探勘
• 验证
• 初步面试
• 资料来源列表

第 4 章案例管理的全球市场展望

• 摘要
• 市场动态
  • 促进因素
  • 阻碍因素
  • 机会
• 波特的五力模型
• 价值链分析

第 5 章全球个案管理市场：按组成部分

• 摘要
• 软体
• 服务

第 6 章全球案例管理市场：依交付格式划分

• 摘要
• 基于云端
• 本地

第 7 章全球个案管理市场：依最终使用者划分

• 摘要
• 大型公司
• 中小企业

第 8 章全球个案管理市场：按行业

• 摘要
• 医疗保健
• 政府机构
• 银行、金融服务、保险
• 资讯科技与电信
• 非营利组织

第 9 章全球个案管理市场：按应用划分

• 摘要
• 服务请求
• 事件管理
• 调查管理
• 诈欺侦测与反洗钱
• 法律工作流程管理

第 10 章全球个案管理市场：按地区

• 摘要
• 北美
  • 美国
  • 加拿大
  • 墨西哥
• 欧洲
  • 德国
  • 英国
  • 法国
  • 欧洲其他地区
• 亚太地区
  • 中国
  • 日本
  • 印度
  • 其他亚太地区
• 拉丁美洲
  • 巴西
  • 阿根廷
  • 其他拉丁美洲地区
• 中东/非洲
  • 沙乌地阿拉伯
  • 阿拉伯联合大公国
  • 南非
  • 其他中东和非洲地区

第 11 章全球个案管理市场：竞争格局

• 摘要
• 各公司的市场排名
• 主要发展策略
• 公司的产业足迹
• 区域足迹
• 艾斯马蒂斯

第十二章公司简介

• Appian
• Ains
• Dell Technologies
• SS&C Technologies, INC
• IBM
• Kofax
• Harris Corporation
• Tyler Technologies
• Newgen Software
• Pegasystems
• Pulpstream

第13章附录

• 相关报告

Case Management Market Size And Forecast

Case Management Market size was valued at USD 7531.67 Million in 2024 and is projected to reach USD 16381.15 Million by 2031, growing at a CAGR of 10.2 % during the forecast period 2024-2031. The healthcare sector has been prominently driving the demand for the case management driving its overall market spontaneously on account of its sectorial growth and adoption of case management principles to streamline the patient complaints, queries, or issues in a timely manner. The Global Case Management Market study provides an outlook on the development of the market in terms of revenue throughout the prognosis period. The Global Case Management Market report provides a holistic evaluation of the market. The report comprises various segments as well as an analysis of the trends and factors that are playing a substantial role in the market.

Global Case Management Market Definition

Case management (also known as advanced, dynamic, or adaptive case management) is the management of all relevant data, occasions, and work related to a case, with the case itself at the core and workflows, partnership, analytics, procedures, activity/content history, and other information-related case aspects organised around it. Case management refers to a variety of domains in which cases, which are often associated with an individual, must be managed and optimised. Case management is always a team effort.

It is a developing approach that focuses on the digitalization and optimization of processes, information that is taken from different sources and across multiple phases of case handling, actions taken across various probable instances, and a vital role for knowledge workers. The precise meaning of case management varies depending on the context, for instance, information management, healthcare, legal work, insurance, or any other subject wherein cases occupy centre stage. Businesses are continually confronted with an increasing number of unplanned and ad hoc, dynamic events that are classified as cases, such as customer escalations, process exclusions, frauds, erroneously credited payments, and refusal of legible health claims.

These are unstructured cases, and business process management (BPM) are generally incompetent and constrained in dealing with them. In the long run, the presence of these incidents in the organisation has the potential to impact productivity, limit profitability, and cause liability in longer run. As a result, organizations worldwide are implementing case management solutions to collaborate and respond to real-time opportunities as well as unexpected situations, all while abiding to regulatory standards by handling case-related information, communications, and documents, through the design of semi-structured and dynamic processes.

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Global Case Management Market Overview

In recent years, the rising technological innovations, increased public and private investment with an overall expansion of the medical facilities have expanded the medical sector. Along with these trends, rising ageing patient populations, increasing prevalence of the chronic diseases and drug resistant bacteria have put a greater strain on the healthcare systems globally. A case in the healthcare setting may involve a number of things, scheduling, paperwork, billing, and other planned and unplanned activities, from the appointment, to the check-up to treatment to insurance claims, to the any pertaining issues relating to these stages.

Healthcare providers are utilizing technology to simplify these processes and make them more efficient. They utilize the technology to improve a wide range functions such as registering and maintaining patient information, handling prescriptions, tracing diagnoses, and observing the overall patient lifecycle process of correlating with patients in clinical settings. Already, the demand for the automated case management tools is expected to be further driven by the adoption of the AI and automation in the sector. As case management has traditionally revolved around resolving customer-oriented issues. Its adoption the banking industry has been smoother and faster. The case management functions such as Incident Management, Investigation Management, Fraud Detection and Anti-Money Laundering has provided the banking industry to improve their workflow while minimising frauds and other losses. Case management technologies are now used by banks in more complicated decision-making procedures.

The growth of the case management market is largely limited by the limited awareness regarding the case management solutions among the organizations from a variety of sectors such as travel, government, education, media and entertainment, energy, and utilities, among others. The concept though is not new, the automations and digitalization of the case management has grown in recent years, making it a niche market. A wide range of organizations are is slowing progressing in adopting digital solutions for automating their products. It has hindered the progressive adoption of the market. Though the North America and Europe are a strong regions where the case management tools are largely used, the industries in the Asia Pacific region are also growing at a faster rate, providing a greater opportunity for the growth of the market. Economies of the Asia Pacific, such as India, China, Thailand, and Korea are growing at a speedier rate, with sectors such as IT, Manufacturing, BFSI, Education, Telecom, and Retail.

Market Attractiveness

The image of market attractiveness provided would further help to get information about the region that is majorly leading in the global Case Management Market. We cover the major impacting factors that are responsible for driving the industry growth in the given region.

Porter's Five Forces

The image provided would further help to get information about Porter's five forces framework providing a blueprint for understanding the behavior of competitors and a player's strategic positioning in the respective industry. The porter's five forces model can be used to assess the competitive landscape in global Case Management Market, gauge the attractiveness of a certain sector, and assess investment possibilities.

Global Case Management Market Segmentation Analysis

The Global Case Management Market is bifurcated on the basis of By Component, Delivery Mode, End-User Vertical, Application, and Geography.

Case Management Market, By Component

• Airport Equipment
• Remote Tower Modules
• Network Solutions

Based on Component, the market is segmented into Airport Equipment, Remote Tower Modules, and Network Solutions. Software accounted for the largest market share in 2021. Case management is a software-based approach to helping people accomplish daily work and automating work from end to end. Case management is a major component of building business applications. On an enterprise level, it manages complex human and machine work from start to finish, deliver and drive outcomes that businesses and their customers demand.

Case Management Market, By Delivery Mode

• Cloud-Based
• On-Premise

Based on Delivery Mode, the market is segmented Cloud-Based, and On-Premise. Cloud-Based accounted for the largest market share in 2021. By managing different cases on cloud-based software, law firm's lawyers and paralegals can access key case information faster and with more flexibility. Cloud-based case management gives businesses fast and flexible access to the latest versions of key case files. This certainly saves time spent on searching for files, further reducing the risk of losing a file, owing to the cloud's built-in backup system.

Case Management Market, By End-User

• Large Enterprise
• SMEs

Based on End-User, the market is segmented Large Enterprise, and SMEs. Large Enterprise accounted for the largest market share in 2021. Large enterprises usually control and manage complex systems and software, collecting a vast amount of data, leading to increased focus on managing large volumes of enterprise data is a leading factor that has boosted the adoption of case Management Software in large enterprises.

Case Management Market, By Vertical

• Healthcare
• Government
• Banking, Financial Services and Insurance
• IT and Telecom
• Non-Profit Organizations
• Others

Based on vertical, the market is segmented into Healthcare, Government, Banking, Financial Services and Insurance, IT and Telecom, Non-Profit Organizations, and Others. Healthcare accounted for the largest market share in 2021. Demand for healthcare medical case management services is expected to grow significantly across the globe by the end of this decade. However, currently, the demand is only expected to be observed in the developed economies. The lack of awareness in the underdeveloped economies is majorly hindering the growth of the case management solution and services industry. The proliferation of technology is majorly changing the healthcare industry landscape.

Case Management Market, By Application

• Service Request
• Incident Management
• Investigation Management
• Fraud Detection and Anti-Money Laundering
• Legal Workflow Management

Based on Application, the market is segmented Service Request, Incident Management, Investigation Management, Fraud Detection and Anti-Money Laundering, and Legal Workflow Management. Service Request accounted for the largest market share in 2021. Service requests usually require a balance of control and facilitation to ensure both consistency and efficiency. Service requests usually involve multiple roles, and when cases are handed off, continuity must be insured. They don't often involve a lot of information or require a lot of steps to reach fulfillment. Some steps can be automated, for instance, with pre-approval when the request complies with a pre-established condition. The main purpose of service request management is to support the agreed quality of service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner.

Case Management Market, By Geography

• North America
• Europe
• Asia Pacific
• Latin America
• Middle East and Africa
• On the basis of Geography, the Global Case Management Market is classified into North America, Europe, Asia Pacific, and the Rest of the world. North America accounted for the largest market share in 2021 followed by Europe. The U.S. is a significant market for medical case management services and this can be attributed to the massive healthcare infrastructure in the nation. The demand for medical case management services in the U.S. is more due to the rising need for healthcare management, the prevalence of diseases, the complex nature of the healthcare system, and high spending potential of the patients. In North America region, the U.S. market is dominant in terms of size as well as revenue. The demand for personal medical case management services is expected to see a rise in the nation.

Key Players

• The "Global Case Management Market" study report will provide valuable insight with an emphasis on the global market including some of the major players
• Appian, Ains, Dell Technologies, SS&C Technologies, INC., IBM, Kofax, Tyler Technologies, Newgen Software, Pegasystems, and Pulpstream.

Our market analysis also entails a section solely among others. Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide insight to the financial statements of all the major players, along with its product benchmarking and SWOT analysis. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players globally.

• Key Development
• In February 2022, IBM, announced it has acquired Sentaca, a leading Telco consulting services and solutions provider. The acquisition will accelerate IBM's hybrid cloud consulting business, adding critical skills to help communications service providers (CSPs) and media giants modernize on multiple cloud platforms, innovate, and transform their businesses.
• In January 2022, Appian APPN, announced the availability of Appian Process Mining. Appian Process Mining has been termed as the easiest way to identify and address workflow bottlenecks. Through this process, mining organizations will be able to identify process inefficiencies as well as design and automate those flawed workflows in a unified platform. With the addition of native process mining to its list of offerings, Appian will deliver the most complete low-code platform in the world.
• In January 2022, * Kofax, announced the latest release of Kofax TotalAgility, Kofax's intelligent automation platform. Kofax delivers the only platform with content intensive document capture, business process and dynamic case management, RPA task automation, the generation of personalized communications with or without embedded e-signature capabilities and analytics for monitoring and reporting workflow performance delivered on premise or via the Kofax Cloud or an organization's cloud of choice. The new release makes it easier for professional and citizen developers to quickly develop, deploy and manage automated workflows, helping organizations deliver a superior customer experience and optimize internal processes.
• In November 2021, Gemspring Capital, a middle-market private equity firm, is pleased to announce that an affiliate has acquired a majority interest in AINS Inc. ("AINS"), a provider of case management software and IT services, primarily for government customers. With this partnership AINS, is looking forward to continuing to grow its product portfolio and customer base through expansion of its go-to-market, implementation, and support organizations.
• Ace Matrix Analysis
• The Ace Matrix provided in the report would help to understand how the major key players involved in this industry are performing as we provide a ranking for these companies based on various factors such as service features & innovations, scalability, innovation of services, industry coverage, industry reach, and growth roadmap. Based on these factors, we rank the companies into four categories as
• Active, Cutting Edge, Emerging, and Innovators.

TABLE OF CONTENTS

1 INTRODUCTION OF GLOBAL CASE MANAGEMENT MARKET

• 1.1 Overview of the Market
• 1.2 Scope of Report
• 1.3 Assumptions

2 EXECUTIVE SUMMARY

3 RESEARCH METHODOLOGY OF VERIFIED MARKET RESEARCH

• 3.1 Data Mining
• 3.2 Validation
• 3.3 Primary Interviews
• 3.4 List of Data Sources

4 GLOBAL CASE MANAGEMENT MARKET OUTLOOK

• 4.1 Overview
• 4.2 Market Dynamics
  • 4.2.1 Drivers
  • 4.2.2 Restraints
  • 4.2.3 Opportunities
• 4.3 Porters Five Force Model
• 4.4 Value Chain Analysis

5 GLOBAL CASE MANAGEMENT MARKET, BY COMPONENT

• 5.1 Overview
• 5.2 Software
• 5.3 Services

6 GLOBAL CASE MANAGEMENT MARKET, BY DELIVERY MODE

• 6.1 Overview
• 6.2 Cloud-Based
• 6.3 On-Premise

7 GLOBAL CASE MANAGEMENT MARKET, BY END-USER

• 7.1 Overview
• 7.2 Large Enterprise
• 7.3 SMEs

8 GLOBAL CASE MANAGEMENT MARKET, BY VERTICAL

• 8.1 Overview
• 8.2 Healthcare
• 8.3 Government
• 8.4 Banking, Financial Services and Insurance
• 8.5 IT and Telecom
• 8.6 Non-Profit Organizations

9 GLOBAL CASE MANAGEMENT MARKET, BY APPLICATION

• 9.1 Overview
• 9.2 Service Request
• 9.3 Incident Management
• 9.4 Investigation Management
• 9.5 Fraud Detection and Anti-Money Laundering
• 9.6 Legal Workflow Management

10 GLOBAL CASE MANAGEMENT MARKET, BY GEOGRAPHY

• 10.1 Overview
• 10.2 North America
  • 10.2.1 U.S.
  • 10.2.2 Canada
  • 10.2.3 Mexico
• 10.3 Europe
  • 10.3.1 Germany
  • 10.3.2 U.K.
  • 10.3.3 France
  • 10.3.4 Rest of Europe
• 10.4 Asia Pacific
  • 10.4.1 China
  • 10.4.2 Japan
  • 10.4.3 India
  • 10.4.4 Rest of Asia Pacific
• 10.5 Latin America
  • 10.5.1 Brazil
  • 10.5.2 Argentina
  • 10.5.3 Rest of Latin America
• 10.6 Middle East and Africa
  • 10.6.1 Saudi Arabia
  • 10.6.2 UAE
  • 10.6.3 South Africa
  • 10.6.4 Rest of Middle East and Africa

11 GLOBAL CASE MANAGEMENT MARKET COMPETITIVE LANDSCAPE

• 11.1 Overview
• 11.2 Company Market Ranking
• 11.3 Key Development Strategies
• 11.4 Company Industry Footprint
• 11.5 Company Regional Footprint
• 11.6 Ace Martix

12 COMPANY PROFILES

• 12.1 Appian
  • 12.1.1 Overview
  • 12.1.2 Company Insights
  • 12.1.3 Business Breakdown
  • 12.1.4 Product Outlook
  • 12.1.5 Key Developments
  • 12.1.6 Winning Imperatives
  • 12.1.7 Current Focuse and Strategies
  • 12.1.8 Threat From Competition
  • 12.1.9 Swot Analysis
• 12.2 Ains
  • 12.2.1 Overview
  • 12.2.2 Company Insights
  • 12.2.3 Business Breakdown
  • 12.2.4 Product Outlook
  • 12.2.5 Key Developments
  • 12.2.6 Winning Imperatives
  • 12.2.7 Current Focuse and Strategies
  • 12.2.8 Threat From Competition
  • 12.2.9 Swot Analysis
• 12.3 Dell Technologies
  • 12.3.1 Overview
  • 12.3.2 Company Insights
  • 12.3.3 Business Breakdown
  • 12.3.4 Product Outlook
  • 12.3.5 Key Developments
  • 12.3.6 Winning Imperatives
  • 12.3.7 Current Focuse and Strategies
  • 12.3.8 Threat From Competition
  • 12.3.9 Swot Analysis
• 12.4 SS&C Technologies, INC
  • 12.4.1 Overview
  • 12.4.2 Company Insights
  • 12.4.3 Business Breakdown
  • 12.4.4 Product Outlook
  • 12.4.5 Key Developments
  • 12.4.6 Winning Imperatives
  • 12.4.7 Current Focuse and Strategies
  • 12.4.8 Threat From Competition
  • 12.4.9 Swot Analysis
• 12.5 IBM
  • 12.5.1 Overview
  • 12.5.2 Company Insights
  • 12.5.3 Business Breakdown
  • 12.5.4 Product Outlook
  • 12.5.5 Key Developments
  • 12.5.6 Winning Imperatives
  • 12.5.7 Current Focuse and Strategies
  • 12.5.8 Threat From Competition
  • 12.5.9 Swot Analysis
• 12.6 Kofax
  • 12.6.1 Overview
  • 12.6.2 Company Insights
  • 12.6.3 Business Breakdown
  • 12.6.4 Product Outlook
  • 12.6.5 Key Developments
  • 12.6.6 Winning Imperatives
  • 12.6.7 Current Focuse and Strategies
  • 12.6.8 Threat From Competition
  • 12.6.9 Swot Analysis
• 12.7 Harris Corporation
  • 12.7.1 Overview
  • 12.7.2 Company Insights
  • 12.7.3 Business Breakdown
  • 12.7.4 Product Outlook
  • 12.7.5 Key Developments
  • 12.7.6 Winning Imperatives
  • 12.7.7 Current Focuse and Strategies
  • 12.7.8 Threat From Competition
  • 12.7.9 Swot Analysis
• 12.8 Tyler Technologies
  • 12.8.1 Overview
  • 12.8.2 Company Insights
  • 12.8.3 Business Breakdown
  • 12.8.4 Product Outlook
  • 12.8.5 Key Developments
  • 12.8.6 Winning Imperatives
  • 12.8.7 Current Focuse and Strategies
  • 12.8.8 Threat From Competition
  • 12.8.9 Swot Analysis
• 12.9 Newgen Software
  • 12.9.1 Overview
  • 12.9.2 Company Insights
  • 12.9.3 Business Breakdown
  • 12.9.4 Product Outlook
  • 12.9.5 Key Developments
  • 12.9.6 Winning Imperatives
  • 12.9.7 Current Focuse and Strategies
  • 12.9.8 Threat From Competition
  • 12.9.9 Swot Analysis
• 12.10 Pegasystems
  • 12.10.1 Overview
  • 12.10.2 Company Insights
  • 12.10.3 Business Breakdown
  • 12.10.4 Product Outlook
  • 12.10.5 Key Developments
  • 12.10.6 Winning Imperatives
  • 12.10.7 Current Focuse and Strategies
  • 12.10.8 Threat From Competition
  • 12.10.9 Swot Analysis
• 12.11 Pulpstream
  • 12.11.1 Overview
  • 12.11.2 Company Insights
  • 12.11.3 Business Breakdown
  • 12.11.4 Product Outlook
  • 12.11.5 Key Developments
  • 12.11.6 Winning Imperatives
  • 12.11.7 Current Focuse and Strategies
  • 12.11.8 Threat From Competition
  • 12.11.9 Swot Analysis

13 Appendix

• 13.1.1 Related Reports