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市场调查报告书
商品编码
1733257
2026 年至 2032 年业务流程管理市场(依解决方案、部署类型、组织规模、最终用户产业和地区划分)Business Process Management Market By Solution, By Deployment Mode, By Organization Size, By End-User Industry, And Region for 2026-2032 |
面对数位转型和不断变化的商业环境的压力,企业对卓越营运和效率的持续渴望推动了业务流程管理 (BPM) 市场的发展,企业经常使用 BPM 方法来降低成本和简化流程。据 Verified Market Research 分析师称,业务流程管理市场规模预计将从 2024 年的约 126.1 亿美元下降到 2032 年的 260.9 亿美元。
对云端基础的BPM 解决方案、自动化技术和嵌入式人工智慧的需求不断增长,都促进了市场的成长潜力,使 BPM 成为企业优化业务和提高生产力的关键策略工具。这将有助于市场在 2026 年至 2032 年期间以 10.5% 的复合年增长率成长。
业务流程管理市场定义/概述
业务流程管理是一种系统方法,涉及发现、建模、分析、测量、改进、优化和自动化业务流程,以提高组织的效率和效力。该学科使公司能够充分了解和管理其工作流程,确保程序与策略目标保持一致并适应不断变化的业务条件。 BPM 的应用范围很广,包括优化製造工作流程、简化客户服务业务、改善供应链管理以及简化受监管行业的合规性。透过使用 BPM 方法,组织可以最大限度地降低营运成本、提高产品品质并更快地回应市场需求。
BPM 的采用受到多个产业数位转型加速的推动。根据美国人口普查局的年度商业调查 (ABS),到 2022 年,63.3% 的企业将采用新的数位技术和业务流程。根据美国劳工部的数据,到 2022 年,投资业务流程自动化的公司生产力平均将提高 25%,营运成本将降低 30%,证明了 BPM 实施的真正好处。
向远端和混合工作转变需要复杂的流程管理解决方案。根据美国劳工统计局的数据,到 2022 年,将有 27.6% 的员工进行远距办公;而根据 Gartner 的数据,74% 的公司希望维持或扩大对业务流程管理技术的投资,以支持分散式业务。根据世界经济论坛《2023 年就业未来报告》,84% 的公司正在实现业务流程数位化,而 BPM 平台是关键推动因素。
此外,监管合规要求正在推动各个领域采用 BPM。美国证券交易委员会(SEC)宣布,2022年合规相关罚款将增加35%,总额达64亿美元。根据美国生产力与品质中心 (APQC) 的调查,实施 BPM 系统进行合规管理的组织报告合规相关事件减少了 45%,这推动了流程管理工具的采用。
许多企业,尤其是中小型企业 (SME),在实施 BPM 时面临高昂的前期成本。这些支出包括软体和技术的投资以及必要的培训和变革管理工作。对于许多企业,尤其是预算较低的企业,预算限制阻碍了他们采用 BPM 计划并限制了他们的发展潜力。
此外,将 BPM 解决方案与目前的 IT 系统和工作流程整合非常困难且耗时。组织难以确保新的 BPM 工具和旧有系统之间的互通性,从而导致业务中断。此外,复杂的业务流程需要大量客製化,这使得整合过程变得复杂,并延迟了 BPM 优势的实现。
The organizations' continuous desire for operational excellence and efficiency is driving the business process management (BPM) market as they use BPM approaches more frequently to save costs and streamline procedures in the face of pressure from digital transformation and changing business environments. According to the analyst from Verified Market Research, the Business Process Management Market is estimated to reach a valuation of USD 26.09 Billion in 2032, by subjugating around USD 12.61 Billion valued in 2024.
The rising demand for cloud-based BPM solutions, automation technologies, and the incorporation of artificial intelligence all contribute to the market's growth potential, establishing BPM as a critical strategic tool for businesses looking to optimize their operations and increase productivity. It enables the market to grow at a CAGR of 10.5% from 2026 to 2032.
Business Process Management Market: Definition/ Overview
Business Process Management (BPM) is a systematic technique that involves discovering, modeling, analyzing, measuring, improving, optimizing, and automating business processes to increase organizational efficiency and effectiveness. This discipline enables businesses to fully understand and manage their workflows, ensuring that procedures are aligned with strategic goals and adaptable to changing business contexts. BPM applications are broad, including optimizing manufacturing workflows, streamlining customer service operations, improving supply chain management, and easing compliance in regulated industries. Organizations can use BPM approaches to minimize operating costs, improve product quality, and respond more quickly to market needs.
BPM adoption is being driven by the acceleration of digital transformation in several industries. According to the U.S. Census Bureau's Annual Business Survey (ABS), 63.3% of enterprises adopted new digital technology and business processes in 2022. According to the US Department of Labor, firms that invested in business process automation witnessed an average productivity boost of 25% and operational cost reduction of 30% in 2022, illustrating the practical benefits of BPM implementation.
The shift to remote and hybrid work patterns necessitates sophisticated process management solutions. According to the Bureau of Labor Statistics, 27.6% of employees worked remotely in 2022, while Gartner reports that 74% of businesses want to retain or grow their investment in business process management technologies to support distributed workforce operations. According to the World Economic Forum's Future of Jobs Report 2023, 84% of companies are advancing the digitalization of work processes, with BPM platforms serving as a significant enabler.
Furthermore, regulatory compliance requirements are driving BPM adoption across sectors. The United States Securities and Exchange Commission (SEC) announced a 35% rise in compliance-related penalties in 2022, totaling USD 6.4 Billion. According to the American Productivity & Quality Center (APQC), organizations that implemented BPM systems for compliance management reported a 45% drop in compliance-related events, which drove increased adoption of process management tools.
Many businesses, particularly small and medium-sized firms (SMEs), face high upfront expenses associated with BPM deployment. These expenditures include not only software and technology investments but also the necessary training and change management initiatives. For many firms, particularly those with low budgets, budgetary constraints prevent them from adopting BPM efforts, restricting market development potential.
Furthermore, the integration of BPM solutions with current IT systems and workflows is difficult and time-consuming. Organizations have difficulty assuring interoperability between new BPM tools and legacy systems, resulting in operational disruptions. Also, the complex nature of business processes necessitates substantial customization, which complicates the integration process and delays the realization of BPM benefits.
According to VMR Analysis, the automation solution segment is estimated to hold the largest market share during the forecast period. Organizations are increasingly seeking ways to improve operational efficiency and eliminate manual errors, increasing in demand for automation solutions. Businesses that automate repetitive processes can streamline their workflows, reduce delays, and better allocate resources. This emphasis on efficiency not only boosts output but also allows businesses to respond more quickly to market changes.
The integration of technology such as artificial intelligence (AI) and machine learning (ML) into automation solutions is driving growth in this market. These technologies enable intelligent process automation, which allows businesses to examine data in real time and make informed decisions. As organizations grasp the benefits of using modern technology for automation, the demand for these solutions grows.
Furthermore, as businesses undergo digital transformation, automation becomes an essential component in updating business operations. Organizations are implementing BPM solutions that integrate seamlessly with existing systems and support agile approaches. This integration with digital initiatives not only improves process efficiency but also encourages innovation, making automation a critical driver of growth in the BPM market.
The banking, financial services, and insurance (BFSI) segment is estimated to dominate the Business Process Management Market during the forecast period. The BFSI industry is progressively using automation technologies to streamline operations and improve efficiency. BPM systems automate repetitive operations like loan processing, compliance checks, and customer support contacts, allowing financial institutions to cut operational expenses while improving service delivery. This trend is being driven by the demand for speed and precision in financial transactions, which BPM efficiently solves.
Financial institutions must meet severe regulatory obligations, which entail meticulous paperwork and reporting. BPM solutions assist these firms in managing compliance more effectively by automating workflows and ensuring that all processes adhere to regulatory norms. This capability not only reduces the risk of noncompliance but also improves openness and accountability in financial processes, making BPM critical for the BFSI industry.
Furthermore, in a competitive industry, BFSI organizations are focusing on improving the customer experience to retain and attract new customers. BPM enables businesses to improve customer interactions by providing a consistent experience across several channels, including online banking and mobile apps. Financial companies can better respond to client needs by using BPM technologies to analyze feedback and streamline procedures, resulting in increased satisfaction and loyalty.
According to VMR Analyst, North America is estimated to dominate the Business Process Management Market during the forecast period. North America's rigorous regulatory environment pushes BPM adoption across industries. According to the United States Securities and Exchange Commission (SEC), compliance-related penalties totaled USD 6.4 Billion in 2022, a 35% increase over the previous year. According to the US Department of Labor Statistics, firms in regulated industries spent an average of $10,000 per employee on compliance management in 2022, making BPM solutions crucial for regulatory adherence and cost management.
Furthermore, the region's excellent digital infrastructure and cloud adoption hasten BPM deployment. According to the US Census Bureau's Annual Business Survey, 85% of large North American firms have embraced cloud-based business process solutions by 2022. Also, according to the US Bureau of Economic Analysis, U.S. corporations invested USD 240 Billion in digital transformation initiatives in 2022, with BPM platforms accounting for around 18% of total spending.
The Asia Pacific region is estimated to exhibit the highest growth within the Business Process Management Market during the forecast period. The rapid digital transformation of Asia Pacific SMEs is pushing BPM adoption. According to the Asian Development Bank (ADB), digital transformation expenditure in Asia Pacific reached USD 375 Billion in 2022, representing a 15.4% year-over-year growth rate. According to Singapore's Infocomm Media Development Authority (IMDA), 72% of SMEs deployed digital business process solutions in 2022, a 45% increase from the previous year.
Furthermore, the region's growing e-commerce industry demands advanced process management systems. According to the Japan External Trade Organization (JETRO), e-commerce transactions in APAC reached USD 2.45 Trillion in 2022, representing an annual growth rate of 18.3%. According to data from China's Ministry of Commerce, businesses that implemented BPM solutions witnessed a 35% improvement in order processing efficiency and a 28% reduction in operational expenses in 2022, spurring significant adoption in the retail sector.
The competitive landscape of the business process management (BPM) market is characterized by a dynamic interplay of innovation, strategic collaborations, and an emphasis on improving operational efficiencies. Companies are rapidly spending in R&D to develop advanced BPM systems that incorporate emerging technologies like artificial intelligence and machine learning, which are critical for automating processes and boosting decision-making.
Some of the prominent players operating in the Business Process Management Market include:
IBM Corporation, Oracle Corporation, SAP SE, Pegasystems, Inc., Appian Corporation, Adobe Systems.
In March 2024, Appian introduced a new version of the Appian Platform that includes generative AI to speed up business operations.
In February 2024, Fujitsu expanded its relationship with Celonis to accelerate digital and business transformation for customers. Fujitsu's relationship enables clients to increase their productivity.
In August 2023, Infosys BPM launched a new center in Bhubaneshwar to better serve their customers.